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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.5 5

5
25.256531318854%
4
2.3921938936103%
3
0.98835379288637%
2
0.6924771797293%
1
2.1466792571608%
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Based on 15885 reviews
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reviews of forward2me
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Unknown Country
DHL Economy Select
VC
Schnell, perfekt und unkompliziert, einfach genial!
Unknown Country
DHL Express Worldwide
VC
I used the personal shopper service for a relatively simple order for a clothing website. It took about one week to get it ordered because the personal shopper’s browser had issues and supposedly couldn’t apply the discount code (which I was skeptical about).

After the order was placed, they then sent me someone else’s package by accident. I had to pay for the shipping back (they “paid me back” later) and they wouldn’t send me my package until they received the package that I sent back (someone else’s).

By the time I got my package it was about a month since I placed the order. The package (outside) was in very bad condition. Customer service was fine but it usually took them a day to respond (usually only in the early morning EST time) so it extended the entire process by a lot.

I asked for a partial refund on the fees or shipping for all the inconvenience, and haven’t heard back.
forward2me
Hi,I'm sorry to hear about the issues you experienced whilst using our services.I believe we have done all we can to rectify this situation by refunding you in full for all the fees paid however I have emailed you to verify this to ensure you are happy with the resolution.I hope to receive a response soon with confirmation of this.Many thanks,Kind Regards,Tracy.
VC
I was impressed on the company’s follow-up to my feedback. The company was very responsive in looking into the issue, explaining what happened and then resolving it. They kindly refunded the fees paid due to all the inconvenience — which I really appreciated. Although I had a difficult time the first go around, I would try them again.
Unknown Country
TNT Economy Express
HC
The $700 motherboard I ordered from the UK arrived in a barely taped up box with a few air bags, considering I paid over $150 in shipping thats ridiculous, dont use them.
forward2me
Hi,Thank you for taking the time to provide us with your views on our service however we're disappointed to hear that you hare unhappy with how your package was received and that the goods weren't securely packaged for international transit.I have taken a look at the package photograph as it arrived with us and do we feel that the box was robust enough for international transit, when this is the case we don't tend to change the packaging and the goods are shipped as they have arrived with us.For customers who wish us to add addtiional packaging we do offer a combine and repack service, this is available on shipping however I see that you did not choose this service. This service also ensure that the goods are repacked as efficiently as possible so the customer obtains maximum value for shipping.Shipping fees are based on the amount of space the shipment takes up whilst in transit therefore using the combine and repack service may also have saved cost on shipping.I hope this information helps going forward and that you will re-consider using our services again in the future.Please don't hesitate to get in touch with me personally if you have any further questions, I can be contacted at any time at info@forward2me.com.Kind Regards,Tracy.Customer Service Supervisor.
Unknown Country
TNT Economy Express
TY
TNTを利用した場合の運送会社は西濃運輸ですが荷物の受け取り時間が指定できないので不便です。ヤマト運輸にして下さい。
Unknown Country
DHL Economy Select
VC
great and fast service
Unknown Country
DHL Express Worldwide
VC
I didn't know much about buying overseas or these kind of services but it was a great experience, they received it, sent it almost immediately after I paid, gave me a tracking number and I received the item very quickly. If you've got something you're buying from overseas, they got your back.
Unknown Country
UPS Express Saver
JL
Super easy! Super fast! Opens up a whole new source for materials.
Unknown Country
DHL Express Worldwide
VC
The website is very easy to negotiate and they walk you through the whole process. I even made a mistake on the shipping address and they sorted it out with no problems. They communicate with you throughout and it is simple and speedy. I would definitely recommend.
Unknown Country
DHL Express Worldwide
TB
Replied to emails within 24 hours and kept me updated on my packages. Package arrived very quickly. Great service!
Unknown Country
DHL Express Worldwide
VC
Excellent service
Unknown Country
UPS Standard Single
AD
As a first time user I was most impressed. The company communicated with me in a timely manner- such as advising me of the arrival of my consignment at their warehouse. Also, they were able to offer me a choice of international couriers which enabled me to easily select the optimum delivery-time and cost.
Unknown Country
DHL Express Worldwide
MH
Excellent service every time. I order a lot. Service is always great. Shipping is fast and cost is reasonable. Service is easy to use.
Unknown Country
DHL Express Worldwide
forward2me
Hi,Many thanks for your great review, I'm pleased that you are happy with the service.Kind Regards,Tracy.
AK
Fast and reliable. At first when you purchased your goods and ship them to Forward2me it feels a bit tricky, but very soon after the you got the message of the seller the packet is delivered, Forward2me takes over and there is nothing to worry about anymore. The choice of delivery ways is okay, a bit expensive but the service is ??
Unknown Country
UPS Standard Single
VC
Surprisingly fast service and pleasant experience.
Unknown Country
DHL Express Worldwide
LD
Very Very perfect services!
Unknown Country
UPS Standard Single
GZ
EXCELLENT TO all
Unknown Country
Unknown Shipment Details
Fantastic company which for me to shipping to Sweden I find them very good with excellent freight prices and they save me time and money..Three cheers for Forward2me ......
Unknown Country
UPS Express Saver
TK
Quick shipping
Unknown Country
DHL Express Worldwide
KB
It was so fast, packaged well, and updates were so prompt. I got it faster than when I order in the US! Thank you so much!!
Unknown Country
UPS Standard Single
VC
Overall packaging and service is very good, but boxes sometimes are too fragile and I get a lot of broken items on my country.Thin cardboard boxes do not protect items inside and that is not very pleasant. Sometimes tapes are not enough and boxes arrive a bit "open" also.

Anyway, service works just fine, website look is good and easy to use. I'm satisfied enough for a 4 stars out of 5.
forward2me
Hi,Many thanks for taking the time to review our services.I'm pleased to hear that overall you are happy with the service we offer however I'm sorry to hear that your goods have arrived damaged occsionally due to the boxes being very thin.I have passed your comments to our warehouse manager who will ensure going forward your goods are repacked in a sturdier box.I hope this helps going forward however if you have any concerns at any time please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to assist you.Kind Regards,Tracy.
Unknown Country
UPS Standard Single
VC
The item I ordered was addressed incorrectly (by the store I ordered it at) but forward2me support handled it perfectly. 5 start
Unknown Country
DHL Express Worldwide
VC
Im very pleased with your service, got my package delivered soon.
Unknown Country
DHL Express Worldwide
RM
Amazing service, fast and reliable.
Unknown Country
DHL Express Worldwide
KT
Very untransparent prices. Slow service.
Price for my delivery from expected 100 pounds became 250 pounds.
forward2me
Hi,Thank you for sending over your comments regarding our services however I'm really sorry to hear that you have encountered some issues with the service. I have tried to contact you directly by email to try to resolve the issues you have raised, I would really appreciate if you could reply so we can assist you further and iron out any problems with the service going forward.I look forward to hearing from you.Many thanks,Kind Regards,Tracy.
Unknown Country
DHL Economy Select
LS
Perfect, parfait!!!!
Unknown Country
DHL Express Worldwide
VC
Their shipping cost is still pretty high. It still didn't prompt me to repack my items before delivery for a possible savings in shipment cost.
forward2me
Hi,Many thanks for taking the time to review our services however I'm disappointed to hear that you are unhappy because you weren't prompted to repack your goods to obtain maximum value for shipping.We do show the combine and repack service on the customers inbox so it is their choice if they opt for the service or not, I will contact you shortly by email to confirm how this works for our customers.Kind Regards,Tracy.
Unknown Country
TNT Economy Express
IS
Prompt service!
Unknown Country
DHL Express Worldwide
VC
I got my CD's in a timely manner in perfect condition. A little expensive to ship.
forward2me
Hi,Many thanks for taking the time to review our services.I'm pleased to hear that you are happy with the service we provided and your goods arrived in perfect condition although the cost of the service was a little more than expected.I see the item you have shipped was very small in size, many of our customers do look to purchase multiple items and send them in one shipment so they can make shipping more cost effective. We offer a free storage period of 30 days to allow our customers to collate goods and combine them together in one shipment. If you require more information about this service please contact our Customer Service team at info@forward2me.com and they will be happy to provide you with further information.Kind Regards,Tracy.
Unknown Country
DHL Economy Select
VC
Performed as expected, delivery on time, good response on customer support. My shipment consisted of two packages, these were sent as two deliveries rather than one, doubling the freight costs. Would be an improvement to get this sorted.
forward2me
Hi,Many thanks for your feedback, I'm pleased to hear that your shipment went as expected and you were happy with the Customer Service support.I'm sorry if there has been some misunderstanding on the shipping of your parcels, we do rely on the customer initiating their own shipments so they can choose their preferred courier service.I see that you received two parcels on the same day however only one parcel was chosen for shipping, the second parcel shipping was initiated a number of days later. It may have been that you thought that all your goods had arrived in one package so it is really important to check the contents of the package received before going ahead with shipping.We have two options for shipping multiple packages in a shipment, the first is a multi-piece shipment. Our customer can choose up to 15 parcels for shipping within one shipment and under one main tracking number. A second option is to choose our combine and repack service. With this service the customer selects all the packages that they would like to ship and submits a request to repack them. Our warehouse guys would then repack the goods as efficiently as possible to ensure the customer has maximum value for shipping.I hope this information helps going forward however if you have any further questions please don't hesitate to get in touch with our Customer Services team at info@forward2me.com and we will be happy to assist you.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
AP
Den er god når man bor langt væk fra det hele, og service.
Der er også mange ting man kan bestille til når man har et forward2me adresse og det var godt
Unknown Country
DHL Express Worldwide
forward2me
Hi,Many thanks for providing us with your feedback however I'm disappointed to hear that you found this a horrible experience, we do pride ourselves on great customer service.I see that you have mentioned that your shipment contents arrived damaged however although the shipment arrived with you on 9th September we have not received any notification of the damage from you so we can submit a claim to our couriers.I would really appreciate if you could provide us with some further details on why you have been unhappy with the shipping experience and will email you shortly to communicate with you further.Kind Regards, Tracy.
OD
package was not good causing damage to the contents inside
Unknown Country
DHL Express Worldwide
RG
These guys are the best at what they do.
Unknown Country
UPS Express Saver
VC
Easy, exactly what I needed. Ebay Purchase wouldn't ship to the US, so I had it forwarded. Will be using again.
Unknown Country
TNT Economy Express
VC
They are respectful, polite, professional and swift. This must be one of the best in their field and it has been absolutely perfect in all of our dealings.
Unknown Country
UPS Standard Single
RJ
Fantastic service..which I found your company before..fantastic company which will save me time and money in the future...
Unknown Country
DPD Air Express
VC
I have used the service in the past and have been very satisfied with it, but recently they came through in a big way, and when I messed up the shipping details on a product that got it held up in customs, they helped me through the process and got me my package safe. Kudos.
Unknown Country
DPD Classic
AT
Very good service, I recommend
forward2me
HI,Many thanks for your great review and we appreciate your recommendation.We look forward to helping you ship again soon.Kind Regards,Tracy.
Unknown Country
DHL Domestic Express
VC
Very helpful.
Unknown Country
TNT Economy Express
JT
Professionell und schnell - problemloser Vesand auch von grösseren Sendungen in die Schweiz.
Unknown Country
DHL Express Worldwide
AM
followup service was great by email, but cost prohibitive when shipping to Australia
Had brought a $40 rug/throw online but didn't know the weight so unable to clearly estimate the cost of shipping. Also did not realize it was going to be shipped express, would have been happy to wait for it if shipped slowly, which is what happens from USA, cheaply
Turned into an $180 throw
Recommendation - offer cheaper slower shipping options
forward2me
Hi,Many thanks for taking the time to review our services.I'm pleased to hear that you are happy with the contact you have had with us however disappointed to hear the cost of shipping was more than expected.We do work on a regular basis with our couriers to offer the best price possible to our customers and the price of shipping does include the use of the address, the acceptance, processing, storage and dispatch of your goods including any export documentation required for shipping.The cost of shipping is calculated based on the amount of space the shipment takes up rather than the actual weight, unless the actual weight is higher than the volumetric weight. On this occasion the volume of the parcel did exceed the actual weight so the cost of shipping was based on the higher volumetric weight.We do offer our customers the combine and repack option, for this service our warehouse team evaluate the package to see if they can reduce the overall size of the goods to help save on shipping costs. I see that you did not choose this service on this occasion and may be something you wish to look at next time you ship.I hope this information helps explain how the cost of shipping is calculated however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you have any further queries.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
BM
The service i received from staff was excellent would use them again
Unknown Country
UPS Express Saver
VC
The whole process was very easy. Thank you.
Unknown Country
DHL Express Worldwide
VC
Super easy and great communication! Also came a lot faster than expected. I have no complaints here.
Unknown Country
UPS Standard Single
ES
Very professional service. Repackaging is the best feature of the service
Unknown Country
TNT Express Non-Docs
VC
Great service, only negative is the cost
forward2me
Hi,Many thanks for reviewing our services, I'm pleased to hear that the service you received was great although the cost of shipping was more than you expected.I see that the item you shipped was small and light, lots of our customers do wait until they have a number of items they can combine into one package to make shipping more cost effective for them. This may be an option you can look at going forward so you obtain the maximum value for shipping.We offer a 30 day free storage period so this gives our customers plenty of time to collate parcels and ship them together.I hope this service will be beneficial for you going forward, if you have any questions at any time please contact our Customer Service department at info@forward2me.com and they will be happy to assist you.Kind Regards,Tracy.
Unknown Country
TNT Economy Express
BRZ
very good service.
Unknown Country
TNT Economy Express
VC
Limited options for freight, all being too costly, especially as speed was not an issue.
forward2me
Hi,Many thanks for taking the time to review our services.I'm sorry that you feel we offered limited options for shipping, we do offer services via DHL, UPS and TNT to your country and see that you did choose the cheapest service to your country for the package within your shipment.Shipping costs are calculated on the amount of space the package takes up in transit when shipping by air, I do see that the actual size of your package was fairly low however the volume was higher, this means the cost of shipping for your shipment was charged on the higher volumetric weight.We do offer a combine and repack service which you may wish to look at next time you ship, we evaluate your package to see if the goods can be repacked and reduced in size so you reduce the overall shipping cost. This means the customer obtains the maximum value for shipping.I hope this information helps you going forward however if you wish to contact our Customer Service team at any time please do so at info@forward2me.com and they will be happy to assist you with your queries.Kind Regards,Tracy.
Unknown Country
DHL Domestic Express
VC
Chris is super efficient. Proactive and helpful.
Unknown Country
DHL Express Worldwide
PA
Excellent and reliable service. Would have been good to have cheaper carrier options, I could only choose DHL Express which was expensive. Other than that all good and I will for sure use the service again.
Unknown Country
DHL Express Worldwide
VC
Very fast and accurate. Will use again.
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