Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.548087191406%
4
2.3870846158678%
3
0.97367925120925%
2
0.6533073685533%
1
1.8468496764872%
Image
reviews of forward2me
Filter:
Unknown Country
DHL Domestic Express
SC
Perfect every time
Unknown Country
DHL Express Worldwide
JPL
timely and sound professional
Unknown Country
DHL Express Worldwide
DC
quick service and no delays at all
Unknown Country
DHL Express Worldwide
HY
早く配送してくれたのがとても良かったと思います。
Unknown Country
DHL Express Worldwide
AA
I’m highly recommend , but should be careful in packaging
forward2me
Hi, Many thanks for your review and your high recommendation.We will certainly take on board your comments and look forward to receiving your continued support.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
VC
Totally recommended, will use again
Unknown Country
DHL Express Worldwide
VP
Excellent service. No worries about my purchases. Everything was done right.
Unknown Country
UPS Standard Single
VC
I have used this service a few times and have only good experiences with it. Everything arrived as a whole and in time. The website is easy to use.
Unknown Country
TNT Economy Express
VC
All went well and on time, for the first time users they might need little explanation
Unknown Country
UPS Standard Single
KC
This was my first order with Forward2me and I'm happy to say I was 100% satisfied. I was getting forwarded 2 parcels, let them be repacked, which was done perfectly and by this I lowered the price to a very affordable one. Their system is very easy to understand and work with. The parcel arrived after a few days to the Czech Republic. I'm using the service again immediately and am so happy I finally discovered a service like this!
Unknown Country
DHL Express Worldwide
VC
perfect service!
Unknown Country
P2P TRAKPAK Worldwide
VC
Excellent. I will definitely use you again, and again. Thank you.
Unknown Country
TNT Economy Express
VC
The parcel did get forwarded to my address, in immaculate condition. Though the shipping did end up costing more than the item. It is a handy service to use for those things you have to have, but don't ship to your country. Because I am so obtuse, I didn't understand the Package Inbox, and spent ages trying to work out how to get it to ship, which wasted a lot of time. Tip: If you can't get it to ship, you have to upload your receipt for the actual item from the shop you bought it from to "Invoices", and only then will it allow you to go through to shipping. "Invoices" has nothing to do with a shipping invoice that you expect to get from forward2me, but it is something you need to action yourself, although there is nothing telling you to do so.
Unknown Country
Unknown Shipment Details
TLDR: Read the FAQs first and everything should be fine. They're super-honest! Huge fan! Honestly , I was very uncertain about using a shipping service. The item I wanted was very expensive - I bought it once on ebay and it was stolen during shipping (police confirmed so) - but there were several hassles due to the Global Shipping Program from ebay that , as a third party , made it near impossible for both the buyer and me to make an insurance claim. Due to that , I was reluctant to try a shipping service , thinking the same problems could occur. But after carefully reading the FAQs and terms and conditions , I decided to go with Forward2me. First of all , during the payment processes on their site , they're honest and transparent about the security levels of the different payment options they offer which is a huge plus. Secondly , I trusted them after finding out that none of the shipping companies they work with work with Hermes. This is important for me just because... I'll be straightout honest , Hermes sucks where I live. Aside from that , DHL is the only company allowed to directly carry stuff from the customs office , so even if it had go to through there because the Brexit suddenly came through , it would not end up stuck there for ages as it has happened to me with other shipping companies. Those need special procedures to bring you the package - unlike DHL. To specify , I live in Germany. Anywho , so with Forward2me , my package arrived safely , quickly and hassle-free. No stolen packages to run after - especially important when it's literally 200 pounds worth a package! THANK YOU SO MUCH! Awesome service , could not have wished for anything better - and as someone accustomed to international shipping , I must say that your rates are very , very fair.
Unknown Country
DHL Express Worldwide
VC
Their service is reliable and easy to use. Every customer service agent I have been in contact with has been extremely polite and helpful. Couldn't ask for more!
Unknown Country
DHL Express Worldwide
VC
Excellent service, packages came quickly and very easy to use.
Unknown Country
UPS Standard Single
VC
Excellent service. Good job. Will be using Forward2me for shopping again soon.
Unknown Country
P2P TRAKPAK Worldwide
VC
Fast and cheap
Unknown Country
DHL Economy Select
VC
Het was wat ingewikkeld om een vraag beantwoord te krijgen maar daarna snel en doeltreffend.
Unknown Country
P2P TRAKPAK Worldwide
JB
Always great, I recommend to everyone I can.
Unknown Country
TNT Economy Express
VC
Forward2me is efficient and customer focused. I have always experienced good service.
Unknown Country
DHL Economy Select
HO
Service worked very well, but could be improved further in terms of the web interface.
forward2me
Hi,Many thanks for taking the time to review our services.We're pleased our service worked well for you and appreciate your feedback on our terms on our website. I'll contact you directly to ask further information regarding your suggestion on the web interface, we are always working to improve our site for our customers.Thank you once again for the feedback.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
GD
The packaging was great. The items I bought were received in Ana Excellant condition.
Unknown Country
UPS Express Saver
VC
They could have stood behind their service instead of making excuses why it was my fault for not having thoroughly read their entire FAQ before hiring them for the job. But their representative Hayley B blamed the customer and said I should have read the FAQ first. Ultimately I did receive my delivery after delays, hassles, and a mis-delivery. I had to both initiate an investigation into the missing box and threaten to dispute the credit card charge that forward2me.com assessed me before they did anything other than blame the customer for the problem. Also, the two smaller boxes were shrink-wrapped onto the larger box, but they were not aligned in the same orientation which could have likely saved some volumetric weight and reduced my shipping cost.
forward2me
Hi,Many thanks for for taking the time to review our services however I'm sorry to hear that you are unhappy with the service you have received for your first shipping experience with forward2me, this is very disappointing for us.I do sincerely apologise that we did not recognise that the address was a PO Box address before dispatch and ask you to change this before leaving us however I see that our Customer Service Agent did do their very best to rectify the situation for you as soon as possible. It is very difficult for us to vet each and every address we ship to ensuring that they are correct, our couriers offer us quotes based on the city, zip code and country rather than the actual physical address.I will contact you via email shortly to check to ensure that all is now well with the delivery and discuss how we could have repacked your goods for efficiently. Thank you once again for your feedback and I will be in contact soon.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
KN
Rob packed my items well, items were delivered promptly as promised. Paid for delivery on Thursday, checked for tracking and it was scheduled for Monday, no problem. Item already arrived on Friday. Reasonably priced for shipping and repacking service from UK to Malaysia. Solid A+, cheers!
Unknown Country
DHL Express Worldwide
VC
This is the best forwarding service I have ever used...Sure the freight is a bit high but your paying for a service as well don’t forget...Keep up the great work team...5 Stars is not enough
Unknown Country
UPS Standard Single
VC
Package repacked and forwarded in matter of hours.
Unknown Country
UPS Standard Single
AJ
All went as expected
A good exprience
Will use again
Unknown Country
DPD Classic
BD
Der Service ist preiswert. Meine Pakete wurden noch am gleichen Tag zusammengefasst. Die Versandkosten für das riesige Paket waren überraschend niedrig. Und das Paket kam nach zwei Tagen an. Aber das beste ist die beiliegende Karte, die der Mitarbeiter unterschreibt und jeder malt ein Smiley darauf.
Forward2me ist ein echter Glücksgriff.
Unknown Country
UPS Express Saver
VC
Packaging by Mr Matt V of forward2me was excellent for International Shipping. Keep it up ! Thanks
Unknown Country
DHL Express Worldwide
M
Simple and easy
Unknown Country
DHL Express Worldwide
BP
They shipped my parcel quickly and it arrived in a week to New Zealand, would recommend them to everyone.
Unknown Country
DHL Express Worldwide
VC
Perfect!
Unknown Country
DHL Economy Select
SM
Estoy muy contento.
Unknown Country
DPD Air Classic
VC
Fast response to messages. Consolidation was done speedily and cost efficiently. Excellent user interface.
Unknown Country
DHL Express Worldwide
TA
Expensive
forward2me
Hi,Many thanks for taking the time to review our services although I'm sorry to hear that you have found the cost expensive.The cost of shipping does include our full service which is providing a UK address for deliveries, acceptance, processing, storing and dispatch of your goods including any export paperwork required for shipping.Please contact our Customer Services at info@forward2me.com next time you receive a parcel and they will be very happy to guide you on obtaining the best value for shipping. We offer a combine and repack service which may help reduce the size of your package(s) to help save on shipping costs going forward.We look forward to hearing from you so we can assist you further.Kind Regards,Tracy.
Unknown Country
UPS Standard Single
VC
Excellent service
Unknown Country
UPS Express Saver
VC
Way too expensive... and only after paying was advised I could have possibly saved by having you repackage
forward2me
Hi,Many thanks for providing us with your feedback.I'm sorry to hear that you are unhappy with the amount charged for shipping your goods and that you wasn't aware that repacking could have saved on shipping costs until your parcel had been shipped.We do feel that we offer value for money for the service we offer and work on a regular basis to offer our customers a premium service however I will contact you shortly via email to make some further suggestions going forward which may help make shipping more cost effective for you.I hope this helps.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
FC
Impressive service. Highly recommended!!
Unknown Country
DHL Express Worldwide
OG
They were able to save for me some of the shipping cost by repackages my package, I do wish I would be able to use the postal service more often, however, at least by having this service I was able to save at least 10 pounds and that is also something.
Unknown Country
DHL Express Worldwide
EY
I ordered something from Michigan, United States and had a great experience! Thank you so much!
Unknown Country
DHL Economy Select
L
Always works without problem. I like that they can hold packages for a month for free.
Unknown Country
UPS Express Saver
HN
This company is very kind and reliable
Unknown Country
UPS Express Saver
VC
Great service, I've had the account since last year with them. And have ordered more than once. The team does an amazing job. Hats off keep it up guys!
Unknown Country
UPS Express Saver
VC
主にイギリスからの輸入に利用していますが、とても使いやすいです。
送料は若干高めなのでもう少し抑えられたらいいかなと思います。
ドイツにも倉庫がありますが、他のヨーロッパの主要都市にも倉庫があればさらに良いと思います。
Unknown Country
DHL Express Worldwide
AW
A+++++++++
Unknown Country
DHL Express Worldwide
BR
This is the Best Forward Company in the World
I use they service for many years and always is better than the prior
Thanks for your help
Unknown Country
DHL Express Worldwide
SV
Excellent service, helpful and trustworthy staff and totally efficient and professional.
Unknown Country
DPD Classic
VC
Hurtig service
Unknown Country
DHL Express Worldwide
VC
Great as always
Help