Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
14 March 2020
DPD Classic
VC
Very good service. The web page works well, and the notifications of when products arrive is good. Choice of couriers very good and prices reasonable. I live in Spain and will regularly use the service
Verified Customer
13 March 2020
DHL Express Worldwide
VC
Great service. Highly recommend
Verified Customer
13 March 2020
DHL Economy Select
VC
Simply brilliant! Service from the beginning to the end is outstanding! Quick and professional response/replies from your customer service agents, professional handling and packing by your staff in the warehouses. Very pleased! Recommended to all who are considering safe and reliable international shipments!
Verified Customer
12 March 2020
TNT Economy Express
VC
Excellent service! Quick to respond to all my questions and everything went smoothly!
Verified Customer
12 March 2020
DHL Express Worldwide
VC
Excelent and very fast !
Verified Customer
12 March 2020
DHL Express Worldwide
VC
Fast and easy
Verified Customer
10 March 2020
P2P TRAKPAK Worldwide
VC
発送以降、何度かメールで連絡頂いたのと、海外発送の為時間がかかる事を、顧客側に寄り添ってメッセージ頂けたのは良かったです。ネット上での手続きも、分かりやすかったです。
少し送料お高いなと思いましたが、サービスがとても良いので許容範囲かと思います。もう少しお安いと嬉しいですが…
少し送料お高いなと思いましたが、サービスがとても良いので許容範囲かと思います。もう少しお安いと嬉しいですが…
Hi,Many thanks for your feedback on our services, I hope you don't mind that I have translated this to english below:-It was good that we received a message by e-mail several times after the shipment and that it took a long time to ship overseas. The procedure on the net was easy to understand.We thought that the postage was a little expensive, but I think it is acceptable because the service is very good. I ’m glad if it ’s a little cheaper…I'm pleased to hear that you are overall happy with the service we offer however found the shipping fees a little more expensive than you would have liked. We do work with our couriers on a regular basis to ensure that our customers receive the best value for money however the price for shipping includes not only transit costs but the cost of accepting, processing, storing and dispatching your goods including any export paperwork required.We do appreciate your feedback and if you are unhappy with shipping prices at any time and the value you are receiving for the service please contact one of our customer service representitives at info@foward2me.com and we can ensure that you are receiving the best value for shipping for your goods.Kind Regards,Tracy.
Verified Customer
10 March 2020
DHL Express Worldwide
VC
Very accurate and fast service
Gunnar Atli Jónsson
09 March 2020
DHL Express Worldwide
GAJ
Excellent service, quick service and fair charges.
Verified Customer
08 March 2020
DPD Classic
VC
Très bien.
Verified Customer
07 March 2020
DPD Classic
VC
Die App ist einfach zu bedienen. Ich erhalte Nachricht, wenn eine Sendung eingetroffen ist. Das Umpacken und der Versand erfolgen blitzschnell. Und kostengünstig. Macht richtig Spaß.
Verified Customer
07 March 2020
DHL Express Worldwide
VC
From confirmation of package to delivery was quick and good. Also thank you.
Hi,Many thanks for your review.I'm pleased to hear that you are happy with the speed that you received your parcel and the service was good however see that you provided a 4* rating. This is great however we would like that to be improved to a 5* rating next time you use our services therefore would appreciate any feedback you can give us to improve our service for you so we can achieve that 5* rating from you. Please contact me directly at info@forward2me with any suggestions on how we could have improved the service for you.Look forward to hearing from you soon.Kind Regards,Tracy.
Verified Customer
06 March 2020
DHL Express Worldwide
VC
Reliable and fast delivery
James R Van Horne
04 March 2020
DHL Express Worldwide
JRV
The website is easy to use, the company has always been good to deal with, and they ship things quickly. Been doing business with this company for several years now with no issues. Customer service is always helpful.
Alif Widyo Widodo
04 March 2020
DHL Express Worldwide
AWW
Excellent!
Verified Customer
03 March 2020
DHL Economy Select
VC
Πολύ σοβαρή εταιρεία και αξιόπιστη! Σεν είναι πολύ οικονομική αλλά λόγω αξιοπιστίας αξιξει
Verified Customer
02 March 2020
DHL Economy Select
VC
Surprisingly quick and personable.
Verified Customer
02 March 2020
P2P TRAKPAK Worldwide
VC
The service TrakPak was good its just that the tracking was updated only on shipment and when reached the country. This kept me in suspense because I was not able to locate my parcel when it was in transit. Otherwise parcel was delivered successfully and satisfied with the service!
Verified Customer
02 March 2020
DHL Express Worldwide
VC
Shipping was too expensive and there was no less expensive option
Hi,Many thanks for providing us with your feedback.I'm sorry to hear that you are unhappy with the cost of shipping your goods recently and the lack of options you were provided for shipping.We do aim to offer a premium service for shipping for our customers therefore the main options for shipping are via Express services with DHL and UPS. As a rule we do have extra options such as P2P who may offer a more competitive price and a longer transit period however their services are currently limited due to the restrictions on shipping caused by the coronavirus to your area.I also see on this occasion your shipment was very light however due to the size of the package the cost of shipping was charged on the higher volumetric weight. Most couriers base shipping prices on the amount of space the shipment takes up in transit rather than the actual weight.Shipping prices do however include our full service for the use of the address, the acceptance, processing and storage of your parcel whilst with us, then the preparation for dispatch, paperwork required for export and full customer support until delivery.I hope this goes some way to explain how our services are charged although if you have any further questions so you can obtain the maximum value for shipping please contact our Customer Service team at info@forward2me.com or via Chat or Whatsapp from our website and we will be very happy to assist you further.Kind Regards,Tracy.
Mark Sciberras
28 February 2020
DHL Express Worldwide
MS
very fast and efficient and information on track and user friendly
Tanis Pallagi
28 February 2020
P2P TRAKPAK Worldwide
TP
Very quick and easy to use
Akiel Whyte
28 February 2020
DHL Express Worldwide
AW
They waste no time whatsoever! The moment my packages reach I get an email which indicates such along with a picture of the package itself. I then pay and in most cases it goes out the same day, I love it. Prices can range from cheap to bearable as it all depends on what I am shipping so I know they really have no control over that aspect. The site is also user friendly and easy to navigate which is a plus.
Davon Ford
28 February 2020
DHL Express Worldwide
DF
Quick excellent service. The rep I contacted was insightful and courtesy. I was informed quickly of my package arriving. And delivery was fast.
Mike Carey
27 February 2020
DHL Express Worldwide
MC
Fast service and great pricing
Augusto Vinciguerra
27 February 2020
UPS Standard Single
AV
I found the German delivery costs very expensive then i will never use it again as there are no options avalable for cheaper delivery choice and no chances offered to have picking up to be made by different carrier
Hi,Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the service offered from our Germany address.This warehouse is in its early days of development and due to the volume of parcels moving through this facility we are unable to offer the same rates for shipping with DHL as we do from our UK base.Once the volume of parcels increase we are hoping to add more options for shipping at this site which will give our customers more choice and hopefully will be able to offer more competitive pricing.I hope you will consider using this service again if the opportunity arises and you wish to purchase goods from Germany otherwise we do also offer shipping from Guernsey (Tax Free address), Japan and Turkey as well as our usual UK address.Please don't hesitate to get in touch if we can offer any other help with ensuring that you obtain the maximum value for shipping, our Customer Service team at info@forward2me.com are always happy to help. We also have communication on our site via Chat and Whatsapp if you have a more urgent query.Kind Regards,Tracy.
Verified Customer
27 February 2020
DHL Domestic Express
VC
Good service excellent customer service.good job.
Verified Customer
27 February 2020
DPD Classic
VC
super rapide et efficace.
Verified Customer
26 February 2020
TNT Economy Express
VC
Always a perfect service! When the service is perfect, there isn't much left to say besides, thank you!
Verified Customer
26 February 2020
P2P TRAKPAK Worldwide
VC
同梱依頼後の迅速な対応、素早い発送手続きがいい
Verified Customer
26 February 2020
DHL Express Worldwide
VC
Expensive
Hi,Many thanks for your feedback.I'm pleased to hear that your overall view of forward2me is good however you found the cost of shipping a little more than you expected.Shipping costs are generally calculated on the amount of space the package takes up whilst in transit, this is called the volumetric weight and is how most couriers calculate shipping costs unless the actual package is heavier than the volumetric weight, the fees would then revert to charging on this actual weight.I see that your parcel did volume out more than the actual weight on this occasion so the shipping cost was calculated on the higher volumetric weight. The cost of our services however are also included in this price, it is not shipping alone. We include the use of the address, the acceptance, processing, dispatch and follow up customer care until your parcel is delivered.I hope this information helps going forward however if you would like to speak to one of our Customer Care team at any point to help you obtain the best value for shipping please feel free to contact us on info@forward2me.com. We are also available now on chat and whatsapp +44 1995 606060.Thank you once again for your feedback.Kind Regards,Tracy.
Lecat Sebastien
25 February 2020
DHL Economy Select
LS
All perfect, tout est parfait
Verified Customer
25 February 2020
P2P TRAKPAK Worldwide
VC
Great communication and quick service!!!
Peter Turk
24 February 2020
P2P TRAKPAK Worldwide
PT
quick & efficient good to deal with
Zina Ellidou
24 February 2020
P2P TRAKPAK Worldwide
ZE
Great service, good communication and fast shipping
James Lin
24 February 2020
DHL Express Worldwide
JL
I would highly appreciate it if you could provide cheaper shipping options. Sometimes I may not need the goods urgently and would rather pay less for a cheaper shipping option although waiting time would be longer . Please consider this.
Satoshi YAMASHITA
24 February 2020
DHL Express Worldwide
SY
Excellent.
Verified Customer
24 February 2020
DHL Express Worldwide
VC
always great service
Frank MalDonato
24 February 2020
DHL Express Worldwide
FM
Absolutely spectacular service! Prompt responses to questions and quick delivery! Very friendly and very approachable. Absolutely would recommend!
Verified Customer
24 February 2020
DHL Express Worldwide
VC
発送も商品到着後の反映も早く、すぐに届くのでいつも利用してます。また今度利用したいと思います。
Verified Customer
22 February 2020
UPS Express Saver
VC
Prompt customer service. Smooth and quick process.
Verified Customer
22 February 2020
P2P TRAKPAK Worldwide
VC
servizio che funziona molto bene. Rispondono rapidamente in caso di problemi. molto soddisfatto
Celine G.
22 February 2020
DPD Classic
CG
Service rapide et efficace. Très bon suivi. Je le recommande ?
Verified Customer
21 February 2020
DHL Economy Select
VC
Forward2me service is excellent in all aspects: no issues to send goods to their address, a lot of options to forward good to my home address, fair options to pay for the service, and everything is completed promptly on time.
Alex Alvarez
21 February 2020
DHL Express Worldwide
AA
Forward2me was the perfect company to help me obtain some region exclusive sneakers that I absolutely needed! Communication was great and the entire process was a breeze. Looking forward to my next shipment!
Verified Customer
21 February 2020
P2P TRAKPAK Worldwide
VC
きちんと届きました。
Petru Albu
21 February 2020
UPS Standard Single
PA
Good service, a bit pricey though.
Verified Customer
21 February 2020
TNT Economy Express
VC
Just perfect
TETSUYA YAMAGISHI
21 February 2020
P2P TRAKPAK Worldwide
TY
I have used it several times, but all the luggage has arrived safely
Karol
20 February 2020
TNT Economy Express
K
It is great that this service exists at all.... the only thing which makes me uncertain is the proces of selecting a courier - one day / afternoon a particular courier is available, next day the courier is not available... or the price may differ... confusing. Also, the combine and repack service is not always available. Overall I am happy with the service, the goods arrived safely.
Javier de Mendonça
20 February 2020
DPD Classic
JDM
I needed a couple of pictures from a coffee machine that arrived in bad shape, this was due to seller poor packaging. So i asked Forward2me for pictures so i could make a claim to the post office. All in all, took me 11 days for them to send the pictures I needed. First, sent a dark photo nothing was visible. Then, lighting was good but missing all contents from the box. Sent an email, who replied even questioned my request saying "they didn't understand" when I requested a picture of "all contents from the box visible in one picture". Of course they charged me with all the crappy pictures. They charge 2 pounds per picture (a scam), and my 94yr old grandma can take better pictures with her old cellphone. Only contact is possible via email which takes almost 2 days to be replied if you are lucky. Poor poor and slow communication, bad service and i just hope their packaging wasn't a total disaster as well.