Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unknown Shipment Details
FedEx Connect Plus
Unknown Shipment Details
Unknown Shipment Details
Quick and amazing!🥹🙏🏻
Unknown Shipment Details
Unknown Shipment Details
And a special mention to the staff from Forward2ME at Chojna, who operates the Germany warehouse. Superior professionalism is a common virtue among the Polish team who continues to deliver excellence service by showing high professionalism. Forward2ME continues to exceed expectations. If they weren't like family before they are now.
Unknown Shipment Details
But a little expansive forwarding for me.😬
UPS Express Saver
FedEx Regional Economy
Unknown Shipment Details
Ich möchte meine Bewertung für Forward2Me gerne von 1 Stern auf 3 Sterne aktualisieren.
In der letzten Bewertung war ich etwas enttäuscht, da sich die Versandkosten intransparent und unerwartet erhöht hatten.
Nach einem intensiveren Austausch mit dem Kundenservice konnte jedoch eine faire Lösung gefunden werden, und mir wurde letztlich wieder der ursprünglich von Forward2Me geschätzte Preis nach der Umverpackung geführt hat.
Dafür bin ich sehr dankbar und möchte den Kundenservice von Forward2Me ausdrücklich loben.
Jedoch anscheinend wurden die Papiere über die Änderung der Versandkosten nicht mit gesendet, was im Zusammenhang mit der Einfuhr in die Niederlande noch zu einer erhöhten Mehrwertsteuer geführt hat. Dies bedeutet, dass der Gesamtpreis dadurch nochmal gestiegen war.
Daher sind es nur 3 von 5 Sternen, ansonsten wären jetzt 4 drin gewesen.
Trotzdem bin ich insgesamt froh, dass eine Lösung gefunden wurde, und schätze die Bemühungen von Forward2Me, auf mein Anliegen einzugehen.
Positiv:
- Super Seite
- Transparente Informationen über den Ablauf des ganzen Prozesses.
- Bedienung ist kinderleicht.
Negativ
- Es bedurfte erst einer unangenehmen Erfahrung, bevor F2Me dann doch glänzen konnte.
- Kosten gerade für Parfum sehr undurchsichtig.
- Kostenrechner zumindest für Parfum nicht zu gebrauchen. (Kosten sind bei weitem höher)
UPS Express Saver
UPS Standard Single
Unknown Shipment Details
Even though forward2me normally does not offer local UK delivery, Nica made an exception and arranged a shipment to my friend’s address, waived all storage fees, and helped resolve everything quickly and professionally. Communication was excellent, clear, and very supportive throughout the entire process.
Everything was finally resolved without any issues, and the package was successfully delivered.
A big thank you to the team — and especially to Nica. Highly recommended!
Unknown Shipment Details
The team at Warehouse Germany also did a great job — everything was processed smoothly, professionally, and without any issues. Overall, it was a very positive experience, and I truly felt well taken care of.
Thank you again to Joyce and the whole Warehouse Germany team! Highly recommended.
Unknown Shipment Details
Unknown Shipment Details
FedEx Connect Plus
Unknown Shipment Details
Unknown Shipment Details
FedEx International Economy
UPS Standard Single
Unknown Shipment Details
UPS Express Saver
Unknown Shipment Details
Unknown Shipment Details
FedEx Connect Plus
Unknown Shipment Details
Unknown Shipment Details
Il prezzo indicato della spedizione non comprende le spese di gestione e l'iva.
When importing goods from another country, customs regulations typically require applicable taxes to be paid. These taxes facilitate the smooth processing of your package through customs, and the exact amount depends on the declared value of the items.
The charges you have paid to forward2me cover various services, including receiving your package, repackaging (if necessary), and preparing essential export documents for shipping from the UK.
However, please note that these charges do not include any potential import duties, taxes, or brokerage fees that may be required when the items arrive in your country. For more details, please visit our FAQ section here: Shipping Rates & Duty Charges . https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
Unknown Shipment Details
Unknown Shipment Details
Kind and super helpful
FedEx International Economy
Unknown Shipment Details
Unknown Shipment Details
Unknown Shipment Details
Customer service is quick and kind Jus was helpful and informative.
Unknown Shipment Details
As previously advised, every international shipment may be subject to duties and taxes.
We understand your concerns regarding these charges,however, we have no record of you opting to pay the applicable duties and taxes through us, which would have been an additional cost.
We would like to remind you that we offer a feature allowing you to add duties and taxes on top of the shipping fee. Using this option can help you avoid any unexpected charges upon delivery. https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
We appreciate your understanding in this matter.
Unknown Shipment Details
Unknown Shipment Details
I paid a LOT for two day delivery. Bankrupted me. Then I get an email the next day saying it is estimated to arrive in 7 days. What the hell? So I contacted support, and they made me want to die. they were so condescending, made me feel like garbage. I'm not wealthy, so I can't afford to be thrown around like this, but I also can't do anything about it. I needed the delivery soon, and it's now going to be way past that. :(
Our team is currently in backlog processing packages during this time.
Our processing team has assessed your package and repacking is required based on the following criteria:
Fragile Contents – This applies to items such as glassware, ceramics, or high-value electronics (e.g., laptops or smartphones) that require additional protection during transit.
Damaged Packaging – The outer packaging was received in poor condition and is not suitable for safe international shipping.
Excessive Empty Space – The current packaging is significantly larger than necessary, which could result in damage to the item due to shifting or crushing during transit.
Irregular Shape or Packaging – Items packed in non-standard forms (e.g., tubes, soft-wrapped parcels, or oddly shaped packages) may incur additional courier fees or be at higher risk of mishandling. Repacking into standard box shapes helps avoid these issues.
Even though it’s just paper, thin cardstock can bend, crease, or get damaged easily. From the shipping company’s perspective, anything that can be damaged in transit may be treated as fragile.
We recognize how important timely delivery was for you.
Before shipping items internationally, please be aware that additional duties, taxes, and import fees may apply in the destination country. These charges are typically collected by the local customs authority and are the responsibility of the recipient. For shipments to the USA, recent changes in import regulations under the Trump administration have affected thresholds, duties, and customs procedures.
Thank you for your understanding.
Unknown Shipment Details
I don't regret it :D Shipping was forwarded from japan. It seem there was a customs problem (still don't know what) but they solved it and I got my order.
Just a note: You will see something like 20$ for DHL shipping. But you need to pay also your local VAT + customs once it arrive in your country and you can also add the insurance. So for a 300$ product, you can easly pay 100$ for DHL (insurance, shipping, customs, VAT, administration) just for sending it in your country.
Unknown Shipment Details
UPS Express Saver
FedEx International Economy
Unknown Shipment Details
Could you share the email address associated with your account or your account ID so we can investigate further? Alternatively, you can contact our team at info@forward2me.com
to raise the issue directly with Aims, and we’ll review what happened to find a resolution.
Thank you!
Unknown Shipment Details
It’s important to note that we act primarily as a shipping and forwarding service and do not provide customs brokerage or clearance support. For items that require CITES documentation or other specialized import permits like musical instruments with certain types of wood we are not equipped to handle the necessary paperwork.
However, we are updating our process to flag these types of instruments in the future, ensuring customers are informed of the necessary requirements before shipping.
Thank you.
FedEx Connect Plus
I used forward2me as my address and it worked! I live in USA, so this was my only chance. The packaging was phenomenal with the webbed cardboard for protection! It made it to me so quickly.
I think I intentionally picked FedEx as my carrier so I would get tracking. FedEx did not mess around and I had my beautiful record in no time, all the while I could track it.
FedEx Connect Plus
FedEx Connect Plus
UPS Express Saver
Unknown Shipment Details
FedEx International Economy
We previously reached out via email to discuss this issue and are currently awaiting your response.
Please let us know if you have any questions or need further clarification.
Best regards,
Unknown Shipment Details