Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.5 5

5
25.294525294525%
4
2.3814023814024%
3
0.98910098910099%
2
0.68670068670069%
1
2.1483021483021%
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reviews of forward2me
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Unknown Country
Unknown Shipment Details
They ask you to submit an invoice, but if you download an email, it's downloaded as a .eml file, and they don't accept .eml files, also the dispose button is right next to the ship button, making it extremely paranoia inducing that you might accidentally delete your package.
United States of America
FedEx Connect Plus
A
Website is well laid out and easy to use.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Joyce was excellent. This is a superb service. Previous attempts at forwarding were over priced and communication was non existent. Forward2me is a great service.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unknown Country
Unknown Shipment Details
I got the best service from Jhe from the USA warehouse, helping me with an important gift!
Quick and amazing!🥹🙏🏻
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unknown Country
Unknown Shipment Details
Nica was great. She had all the information I needed regarding my parcels and she kept me up to date with shipping information and made sure they left the warehouse on time. She also made sure the correct GST was applied which was awesome! Thanks Nica and team
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
Aimee went above and beyond delivering AAA+ customer service and superb support. Promote her!
And a special mention to the staff from Forward2ME at Chojna, who operates the Germany warehouse. Superior professionalism is a common virtue among the Polish team who continues to deliver excellence service by showing high professionalism. Forward2ME continues to exceed expectations. If they weren't like family before they are now.
forward2me
Thank you for sharing your experience with us and 5 star review for Aimee
Unknown Country
Unknown Shipment Details
Great support.
But a little expansive forwarding for me.😬
forward2me
Many thanks for the 5 star review. 😊
United States of America
UPS Express Saver
BC
It was simple to use
forward2me
Many thanks for the 5 star review. 😊
Switzerland
FedEx Regional Economy
KT
Sah jme suis prit des mechant running
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Anpassung:
Ich möchte meine Bewertung für Forward2Me gerne von 1 Stern auf 3 Sterne aktualisieren.
In der letzten Bewertung war ich etwas enttäuscht, da sich die Versandkosten intransparent und unerwartet erhöht hatten.
Nach einem intensiveren Austausch mit dem Kundenservice konnte jedoch eine faire Lösung gefunden werden, und mir wurde letztlich wieder der ursprünglich von Forward2Me geschätzte Preis nach der Umverpackung geführt hat.

Dafür bin ich sehr dankbar und möchte den Kundenservice von Forward2Me ausdrücklich loben.

Jedoch anscheinend wurden die Papiere über die Änderung der Versandkosten nicht mit gesendet, was im Zusammenhang mit der Einfuhr in die Niederlande noch zu einer erhöhten Mehrwertsteuer geführt hat. Dies bedeutet, dass der Gesamtpreis dadurch nochmal gestiegen war.
Daher sind es nur 3 von 5 Sternen, ansonsten wären jetzt 4 drin gewesen.

Trotzdem bin ich insgesamt froh, dass eine Lösung gefunden wurde, und schätze die Bemühungen von Forward2Me, auf mein Anliegen einzugehen.

Positiv:

- Super Seite
- Transparente Informationen über den Ablauf des ganzen Prozesses.
- Bedienung ist kinderleicht.

Negativ

- Es bedurfte erst einer unangenehmen Erfahrung, bevor F2Me dann doch glänzen konnte.
- Kosten gerade für Parfum sehr undurchsichtig.
- Kostenrechner zumindest für Parfum nicht zu gebrauchen. (Kosten sind bei weitem höher)
United States of America
UPS Express Saver
CS
Everything was good. Just wish the packaging was better since it was traveling so far.
forward2me
Many thanks for the 4 star review. 😊
Italy
UPS Standard Single
CR
Ottimo servizio, i miei acquisti in UK sono arrivati velocemente e perfettamente integri.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Due to complications with one of my packages that did not appear for over a month, I experienced a lot of uncertainty, delays, and additional concerns. However, I want to give special thanks to Nica from customer support for her exceptional kindness, understanding, and assistance.

Even though forward2me normally does not offer local UK delivery, Nica made an exception and arranged a shipment to my friend’s address, waived all storage fees, and helped resolve everything quickly and professionally. Communication was excellent, clear, and very supportive throughout the entire process.

Everything was finally resolved without any issues, and the package was successfully delivered.

A big thank you to the team — and especially to Nica. Highly recommended!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
I recently had contact with the customer support team, and I want to give special thanks to Joyce at Warehouse Germany. She was incredibly friendly, quick to respond, and genuinely helpful throughout the entire process. Every question I had was answered clearly, and it really felt like she went the extra mile to make sure everything was handled properly.

The team at Warehouse Germany also did a great job — everything was processed smoothly, professionally, and without any issues. Overall, it was a very positive experience, and I truly felt well taken care of.

Thank you again to Joyce and the whole Warehouse Germany team! Highly recommended.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unknown Country
Unknown Shipment Details
This was my first experience with Forward2me and Joyce from the UK warehouse made it a smooth and wonderful experience. She was very helpful and quick to answer any of my questions. I truly appreciate her professionalism and the time she took helping me.
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unknown Country
Unknown Shipment Details
Big thanks to @Forward2Me for the quick help! Had questions about shipping engine oil to Brunei (tricky item!), and Aimee sorted it out for me in under 24 hours. Great to see such responsive support for international shipping. ⭐⭐⭐⭐⭐
forward2me
Many thanks for the 5 star review. 😊
United States of America
FedEx Connect Plus
SB
A perfect experience buying from the UK! Thank you for this service! Much appreciated! Will definitely use your service again.
forward2me
Thanks for the 5 star review.
Unknown Country
Unknown Shipment Details
Excellent in all aspects
forward2me
Thank you for the 5 star review.
Unknown Country
Unknown Shipment Details
I received a quick response and great help from JHE, even though the store was closed. I got good answers to my questions.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Cyprus
FedEx International Economy
AG
Excellent and efficient service as always
forward2me
Many thanks for the 5 star review. 😊
Spain
UPS Standard Single
L
Fast processing and lots of shipping options
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
I received help from Honey at the UK warehouse. I had lost 5 packages and Honey helped me very quickly. Thank you so much ☺️
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Germany
UPS Express Saver
D
Very Good Service
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Great customer service ! Solved my problem and was on point
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
My package arrived from Forward2me and I’m thrilled. My experience started with a purchase on eBay from France. Many weeks later my packages finally arrived at the Preston GB warehouse. The warehouse team quickly processed my packages—taking pictures and itemizing the contents. They were carefully repackaged into one package for safety and protection. The package was quickly dispatched to the US, and I had some customs forms to complete that Forward2me helped me complete in a timely manner. The package was released and was delivered the next day in perfect shape. I’m very pleased and I’m extremely grateful to Joyce and Kaye in customer service and the hardworking staff in the warehouse. I know they process many packages in a day. THANK YOU
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye & Joyce ❤️
Sweden
FedEx Connect Plus
S
Smooth process.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Joyce over at the Preston, UK warehouse has been such a JOY to work with. Thank you for your patience & determination to help make this the best experience. I know one thing. If you all are as lucky as we’ve been to have Joyce navigate you, through any obstacles you might face, then you’ll always cherish your Forward2Me experience. I accrued a $50 international calling fee on this billing cycle because I just assumed we had it on our plan. So a word of advice, don’t just assume you have this feature & simply reach out by email because you will get a prompt response!! Hopefully you get Joyce on the other end.✨
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unknown Country
Unknown Shipment Details
piu' di 100 euro tra spedizione ed iva per una consegna che doveva arrivare prima di un evento e che in realtà è arrivata inutilmente in ritardo.
Il prezzo indicato della spedizione non comprende le spese di gestione e l'iva.
forward2me
Thanks for the feedback.

When importing goods from another country, customs regulations typically require applicable taxes to be paid. These taxes facilitate the smooth processing of your package through customs, and the exact amount depends on the declared value of the items.

The charges you have paid to forward2me cover various services, including receiving your package, repackaging (if necessary), and preparing essential export documents for shipping from the UK.

However, please note that these charges do not include any potential import duties, taxes, or brokerage fees that may be required when the items arrive in your country. For more details, please visit our FAQ section here: Shipping Rates & Duty Charges . https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
Unknown Country
Unknown Shipment Details
I realy recomend the warehouse location from GERMANY and i really love HONEY! A beautiful person with a beautiful name :)
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey ❤️
Unknown Country
Unknown Shipment Details
Good experience with the helpdesk.
Kind and super helpful
forward2me
Many thanks for the 5 star review. 😊
Japan
FedEx International Economy
C
The customer service was excellent.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
I received excellent service from Joyce, who was very helpful and friendly in assisting me with everything I needed. Thank you so much!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unknown Country
Unknown Shipment Details
First time user so I was a bit lost on what I needed to do to get my package. I reached out to their customer service and was emailed in a timely manner by Joyce. She was kind enough to walk me through the steps on what I needed to do and also sent screenshot to help me navigate their website. She was also kind enough to send a follow-up to make sure I didn't need anything else. I highly recommend using their service and will use them again in the future.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unknown Country
Unknown Shipment Details
the only place i would use for shipping to australia. their system is full-proof and easy to understand, so many QUALITY delivery options.
Customer service is quick and kind Jus was helpful and informative.
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unknown Country
Unknown Shipment Details
Bad services these people don’t care about ur package at all, they only care about the money
forward2me
Thank you for your feedback.

As previously advised, every international shipment may be subject to duties and taxes.

We understand your concerns regarding these charges,however, we have no record of you opting to pay the applicable duties and taxes through us, which would have been an additional cost.

We would like to remind you that we offer a feature allowing you to add duties and taxes on top of the shipping fee. Using this option can help you avoid any unexpected charges upon delivery. https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me

We appreciate your understanding in this matter.
Unknown Country
Unknown Shipment Details
Although I was initially faced with some problems I reached out to customer support where I spoke with Jamie who talked me through things from start to finish and made the experience so much easier
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unknown Country
Unknown Shipment Details
Bad. Really bad. The estimates are way off, so I ended up paying twice what I expected - didn't really have a choice at that point. They also required that I had the package re-packed (it was paper, so idk what's up with that) and that took them FOREVER. They spent like 4 days on that.

I paid a LOT for two day delivery. Bankrupted me. Then I get an email the next day saying it is estimated to arrive in 7 days. What the hell? So I contacted support, and they made me want to die. they were so condescending, made me feel like garbage. I'm not wealthy, so I can't afford to be thrown around like this, but I also can't do anything about it. I needed the delivery soon, and it's now going to be way past that. :(
forward2me
Its unfortunate to hear this.

Our team is currently in backlog processing packages during this time.

Our processing team has assessed your package and repacking is required based on the following criteria:

Fragile Contents – This applies to items such as glassware, ceramics, or high-value electronics (e.g., laptops or smartphones) that require additional protection during transit.

Damaged Packaging – The outer packaging was received in poor condition and is not suitable for safe international shipping.

Excessive Empty Space – The current packaging is significantly larger than necessary, which could result in damage to the item due to shifting or crushing during transit.

Irregular Shape or Packaging – Items packed in non-standard forms (e.g., tubes, soft-wrapped parcels, or oddly shaped packages) may incur additional courier fees or be at higher risk of mishandling. Repacking into standard box shapes helps avoid these issues.

Even though it’s just paper, thin cardstock can bend, crease, or get damaged easily. From the shipping company’s perspective, anything that can be damaged in transit may be treated as fragile.

We recognize how important timely delivery was for you.

Before shipping items internationally, please be aware that additional duties, taxes, and import fees may apply in the destination country. These charges are typically collected by the local customs authority and are the responsibility of the recipient. For shipments to the USA, recent changes in import regulations under the Trump administration have affected thresholds, duties, and customs procedures.

Thank you for your understanding.
Unknown Country
Unknown Shipment Details
You need to trust the forward2me, as they will forward your order. This is the reason I checked trustpilot, before using it.
I don't regret it :D Shipping was forwarded from japan. It seem there was a customs problem (still don't know what) but they solved it and I got my order.
Just a note: You will see something like 20$ for DHL shipping. But you need to pay also your local VAT + customs once it arrive in your country and you can also add the insurance. So for a 300$ product, you can easly pay 100$ for DHL (insurance, shipping, customs, VAT, administration) just for sending it in your country.
forward2me
Thank you for your feedback! We’re glad to hear that your order arrived safely and that our team was able to resolve the customs issue. 😊
Unknown Country
Unknown Shipment Details
Jhe at forward2me Limited | York House, Green Lane West, Preston, PR3 1NJ, United Kingdom was prompt and quick to get my package out to my location.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Japan
UPS Express Saver
TW
ドイツのお店から日本への発送対応ができなかったため、こちらを利用できて欲しいものが手に入れることができました。
forward2me
Many thanks for the 5 star review. 😊
United States of America
FedEx International Economy
S
Timely delivered- arrived unbroken necessary service in these crazy times allowing me to buy all around the world
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
My parcel from the USA has been sitting at a post office in England for almost a month now. I am yet to receive any explanation as to why or when i am expected to receive the goods. Painfully slow.
forward2me
Thank you for sharing your experience.

Could you share the email address associated with your account or your account ID so we can investigate further? Alternatively, you can contact our team at info@forward2me.com
to raise the issue directly with Aims, and we’ll review what happened to find a resolution.

Thank you!
Unknown Country
Unknown Shipment Details
I trusted Forward2me to import an expensive guitar from England. They assured me everything would go well before I purchased. I learned too late that Forward2me knows absolutely nothing about customs. When UPS asked for forms and shipping numbers, Forward2me told me I had to figure everything out myself. They didn't even know what the forms were. They asked to be updated on the process without ever offering to help solve it. Ultimately the package ended up being destroyed after two months of miscommunication. If there is even a chance you will need customs form, please use an actual customs broker and not this company.
forward2me
It’s unfortunate to hear this.

It’s important to note that we act primarily as a shipping and forwarding service and do not provide customs brokerage or clearance support. For items that require CITES documentation or other specialized import permits like musical instruments with certain types of wood we are not equipped to handle the necessary paperwork.

However, we are updating our process to flag these types of instruments in the future, ensuring customers are informed of the necessary requirements before shipping.

Thank you.
United States of America
FedEx Connect Plus
KB
In my case specifically, I had ordered a record that was an EU/UK release only. It just so happened to be one of my favourite artists and the LP was available to purchase before on tour only in the EU.

I used forward2me as my address and it worked! I live in USA, so this was my only chance. The packaging was phenomenal with the webbed cardboard for protection! It made it to me so quickly.

I think I intentionally picked FedEx as my carrier so I would get tracking. FedEx did not mess around and I had my beautiful record in no time, all the while I could track it.
forward2me
Many thanks for the 5 star review. 😊
United States of America
FedEx Connect Plus
PC
It just works
forward2me
Many thanks for the 5 star review. 😊
United States of America
FedEx Connect Plus
SK
I had already verified the company as legit and it sure is!! Super unfortunate certain companies will not ship to the U.S but thankfully this worked out wonderfully. 10 out of 10 recommend 👌
forward2me
Thanks for the 5 star review.
United States of America
UPS Express Saver
RC
great experience
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Fast and secure shipping, competitive prices and an accommodating customer service. Thanks!
United States of America
FedEx International Economy
SJ
Forward2me continues to fail at resolving their mistakes. Your photos show the Tracking ID on the package you receive is correct and present but your receiving people assign it to a blank ticket. Not to my account. Then your customer service people do nothing to correct the issue when I contact you.
forward2me
Hi Scott,

We previously reached out via email to discuss this issue and are currently awaiting your response.

Please let us know if you have any questions or need further clarification.

Best regards,
Unknown Country
Unknown Shipment Details
Had a prompt response from Jamie who answered clearly to my query and helped me to understand how to proceed.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
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