Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
KIm Currie
22 July 2020
DHL Express Worldwide
KC
Received my item from the UK to California safe and fast considering the Covid lockdown. Very happy with Forward-to-Me. Price is reasonable. Will use again.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Item arrived with no issues. I would recommend forward2me to others and would use there services again if I need to.
Christian Krenn
22 July 2020
DPD Classic
CK
Schnell, einfach und kompetent
Gunther Urbschat
22 July 2020
DHL Economy Select
GU
Die Informationen sind sehr lückenhaft! Es fehlt ein Hinweis, dass Pakete mit alkoholischem Inhalt stets einer Kontaktaufnahme mit dem SUPPORT bedürfen und grundsätzlich der "Repack-Service" mit zusätzlichen Kosten in Anspruch genommen werden muss. Außerdem ist in diesen Fällen mit mindestens einer Woche Beförderungsdauer zu rechnen - auch hierauf wird nicht hingewiesen - eilige Pakete kommen sicher zu spät an! Die Kontaktaufnahme per Telefon ist de facto unmöglich - angeforderte Rückrufe erfolgen nicht! Der Service ist ausschließlich per Mail erreichbar, war dort aber bemüht und hilfsbereit.
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you have encountered some delays with your shipment.
I see that first you are unhappy as you need to contact us regarding the shipping of alcohol that arrives to your account. I confirm this is a manual process at the moment and customers do need to contact Customer Service regarding the shipping of this commodity, this is mainly down to the complexities of shipping alcohol overseas and certain checks need to be made before the goods can be shipped from the UK.
I know this can delay the process for customers however we do our very best to arrange manual repack and invoicing requests within 24 hours whereever possible. We are looking to automate this service in the coming months so hopefully this process will become smoother for the customer.
With regards to contact, due to unprecedented demand on our small customer service team during the COVID 19 situation there has been a delay in the past few months in responding to customers queries and we have had to prioritise emails over other communciation channels replying to customers as quickly as possible in order of receipt of enquiries.
Now the world is getting back to normality slowly we are finding that volumes of enquiries from our customers are returning to more normal levels and are now able to respond to customers over the telephone and the other communication channels we offer.
I do apologise if this has caused you some frustration when you were trying to contact us regarding your shipment but going forward you should now be able to contact us via your preferred communication method.
Many thanks,
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you have encountered some delays with your shipment.
I see that first you are unhappy as you need to contact us regarding the shipping of alcohol that arrives to your account. I confirm this is a manual process at the moment and customers do need to contact Customer Service regarding the shipping of this commodity, this is mainly down to the complexities of shipping alcohol overseas and certain checks need to be made before the goods can be shipped from the UK.
I know this can delay the process for customers however we do our very best to arrange manual repack and invoicing requests within 24 hours whereever possible. We are looking to automate this service in the coming months so hopefully this process will become smoother for the customer.
With regards to contact, due to unprecedented demand on our small customer service team during the COVID 19 situation there has been a delay in the past few months in responding to customers queries and we have had to prioritise emails over other communciation channels replying to customers as quickly as possible in order of receipt of enquiries.
Now the world is getting back to normality slowly we are finding that volumes of enquiries from our customers are returning to more normal levels and are now able to respond to customers over the telephone and the other communication channels we offer.
I do apologise if this has caused you some frustration when you were trying to contact us regarding your shipment but going forward you should now be able to contact us via your preferred communication method.
Many thanks,
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Extremely helpful! They were nice enough to send a missing item free of charge. Would definitely recommend to anyone.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
csomagtovábbítás, ahogy kell
angela givon
22 July 2020
DHL Express Worldwide
AG
Everything is well looked after, well packed and arrives quickly. Customer services are really helpful too.
faisal aljarba
22 July 2020
DHL Express Worldwide
FA
There was an error from DHL and you did not stand with me or inquire about the matter and made me responsible. I apologize, as I have dealt with companies that supported me in situations like this.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you have encountered some issues with your DHL shipment, I know this must have been very frustrating for you and that you feel we haven't provided you the level of support you would expect from our company.
Although we do our very best to communicate with the couriers, we are dealing directly with the UK branch and the courier themselves speak with their counterparts in the receiving country. From time to time due to time differences communciation breaks down with no fault of ours and we are unable to resolve the issue.
I will however speak with the agent who dealt with your query to see how we can help you further on this issue and they will be in touch with you on Monday.
I see that you have now chosen a different courier for shipping your goods and they have now arrived safely.
I hope this helps and you will consider using our services again in the future.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you have encountered some issues with your DHL shipment, I know this must have been very frustrating for you and that you feel we haven't provided you the level of support you would expect from our company.
Although we do our very best to communicate with the couriers, we are dealing directly with the UK branch and the courier themselves speak with their counterparts in the receiving country. From time to time due to time differences communciation breaks down with no fault of ours and we are unable to resolve the issue.
I will however speak with the agent who dealt with your query to see how we can help you further on this issue and they will be in touch with you on Monday.
I see that you have now chosen a different courier for shipping your goods and they have now arrived safely.
I hope this helps and you will consider using our services again in the future.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Excellent!
Laura Brubaker
22 July 2020
DHL Express Worldwide
LB
Happy with the quick and professional service!!
Verified Customer
22 July 2020
DHL Economy Select
VC
Service rapide et efficace !
Verified Customer
22 July 2020
TNT Economy Express
VC
Service as promised
Per G
22 July 2020
DHL Economy Select
PG
I have used their services on several occasions and am very satisfied. So I can highly recommended their service.
Hi,
Thank you so much for your fanastic review and we appreciate your recommendations.
Please feel free to contact us at any time if you feel there is anything we could do to improve the service further for you and we could maybe obtain that 5* review next time:-)
We look forward to help you ship again soon.
Kind Regards,
Tracy.
Thank you so much for your fanastic review and we appreciate your recommendations.
Please feel free to contact us at any time if you feel there is anything we could do to improve the service further for you and we could maybe obtain that 5* review next time:-)
We look forward to help you ship again soon.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
They were helpful and answered any inquiry quickly
Verified Customer
22 July 2020
DHL Express Worldwide
VC
The cost of shipping is too expensive and I prefer another company that is has a good cost for me.
Hi,
Thank you for reviewing our services however I'm sorry to hear that you are unhappy with the cost of shipping your goods.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
I have taken a look at your shipment and can see that the volumetric weight was much higher than the actual weight of the goods so the shipping fees were calculated on the higher volumetric weight.
When retailers ship within the UK they tend to ship in standard sized packaging as couriers charge shipping on the actual weight of the goods rather than the volumetric weight.
We therefore offer a service called combine and repack which enables the customer to request that their goods are repacked as efficiently as possible for shipping. I see that you did not take advantage of this service which may have saved on overall costs for shipping.
The service is available from your inbox when you ship the goods, I feel that looking at the contents of your package and the actual weight, the volume could have maybe been reduced to lower your overall shipping cost.
I hope that you will consider using our service again going forward and take advantage of this option, if you need any further guidance on how this service works please contact our Customer Service team at info@forwad2me.com and they will be happy to assist you further.
Kind Regards,
Tracy.
Thank you for reviewing our services however I'm sorry to hear that you are unhappy with the cost of shipping your goods.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
I have taken a look at your shipment and can see that the volumetric weight was much higher than the actual weight of the goods so the shipping fees were calculated on the higher volumetric weight.
When retailers ship within the UK they tend to ship in standard sized packaging as couriers charge shipping on the actual weight of the goods rather than the volumetric weight.
We therefore offer a service called combine and repack which enables the customer to request that their goods are repacked as efficiently as possible for shipping. I see that you did not take advantage of this service which may have saved on overall costs for shipping.
The service is available from your inbox when you ship the goods, I feel that looking at the contents of your package and the actual weight, the volume could have maybe been reduced to lower your overall shipping cost.
I hope that you will consider using our service again going forward and take advantage of this option, if you need any further guidance on how this service works please contact our Customer Service team at info@forwad2me.com and they will be happy to assist you further.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
I gave 2 stars because you're fast at adding the information of the picked up package and fast at sending me an email telling me about it. But with other companies I tried they get rid of the boxes or bags and collect all the products in one box as small as possible so it won't be that expensive.
So I bought from 5 sites and I had to paid only 100 SAR while with Forward2me I only have 2 packages and since you didn't make it together as a 1 shipment it costs me 275 SAR.
So I really want to love my experiment with you because i like the site and everything about it but only the way of collecting and packaging is not as good as shipster or ship4less.
So I bought from 5 sites and I had to paid only 100 SAR while with Forward2me I only have 2 packages and since you didn't make it together as a 1 shipment it costs me 275 SAR.
So I really want to love my experiment with you because i like the site and everything about it but only the way of collecting and packaging is not as good as shipster or ship4less.
Hi,
Thank you for taking the time to review our services.
I'm pleased to hear that you were happy with the level of communciation when you used our services however found that shipping was more expensive with us.
I have taken a look at your shipment I see that you have consolidated the two packages you have received for shipping as a multi-piece shipment however you didn't take advantage of our combine and repack option.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
I see on this occasion the volumetric weight of your parcels was much higher than the actual weight and the combine and repack service may have been beneficial for you to reduce the overall size of the packages and repack them together in one package.
Retailers in the UK tend to use standard bags and boxes that are often much larger than required for the goods contained inside. This is fine when shipping within the UK as couriers tend to charge on the actual weight however when a shipment goes by air the actual size of the package is taken into account.
Going forward this service may be beneficial to you so we can reduce the size of the packages for you and repack them so they are safe and secure for international transit. This will ensure that you receive the maximum value for shipping.
I hope these suggestions help and that you will consider using our service again soon.
Kind Regards,
Tracy.
Thank you for taking the time to review our services.
I'm pleased to hear that you were happy with the level of communciation when you used our services however found that shipping was more expensive with us.
I have taken a look at your shipment I see that you have consolidated the two packages you have received for shipping as a multi-piece shipment however you didn't take advantage of our combine and repack option.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
I see on this occasion the volumetric weight of your parcels was much higher than the actual weight and the combine and repack service may have been beneficial for you to reduce the overall size of the packages and repack them together in one package.
Retailers in the UK tend to use standard bags and boxes that are often much larger than required for the goods contained inside. This is fine when shipping within the UK as couriers tend to charge on the actual weight however when a shipment goes by air the actual size of the package is taken into account.
Going forward this service may be beneficial to you so we can reduce the size of the packages for you and repack them so they are safe and secure for international transit. This will ensure that you receive the maximum value for shipping.
I hope these suggestions help and that you will consider using our service again soon.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
UPS Express Saver
VC
very good！
Verified Customer
22 July 2020
UPS Express Saver
VC
First time I used your service and I was suprised by the speed I received my package! The courrier rates were a bit expensive though, wish you could offer some cheaper alternatives
Verified Customer
22 July 2020
DHL Express Worldwide
VC
good but need some improvement with regards to receiver can put item descriptions.
Hi,
Many thanks for your review and providing us with your feedback, this is very important to us and we will certainly consider your suggestion to see how we can improve the process for the customer.
Kind Regards,
Tracy.
Many thanks for your review and providing us with your feedback, this is very important to us and we will certainly consider your suggestion to see how we can improve the process for the customer.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Economy Select
VC
Fast handling
Great communication
Safe shipping
Great communication
Safe shipping
Antonina Sotnikova
22 July 2020
DHL Economy Select
AS
Fast and safe. Can highly recommend!
Verified Customer
22 July 2020
DHL Express Worldwide
VC
The service is excellent but the delivery price is high
Yousef Al-Babtain
22 July 2020
DHL Express Worldwide
YA
Excellent Company. Firstly, Packages instantly appear once arrived, UNLIKE DHLeasyshop and Aramex Shopandship which take 3-7 days to prcoess the package upon arrival to their facilities (which adds to the waiting time). Just to be clear, Forward to me will use DHL courier and send ur package DAYS faster than DHLeasyshop!!
Secondly the service is THE BEST thing about this company. It took me a week to reach people at ARAMEX (tried all day everyday) and 48hours for anyone to reply from DHL (INLUDES PHONE and EMAIL). Forward2me ALWAYS replied fast (within minutes sometimes, max was 12 hours).
Thirdly, Packages come very, very neatly repacked. ARAMEX Shopandship TWICE treated my package like trash (EVERYTHING BROKEN). NEVER AGAIN ARAMEX.
I have used this company 6 times now and they never let me down.
PLEASE STAY LIKE THIS FORWARD2ME, we need companies like you!
Secondly the service is THE BEST thing about this company. It took me a week to reach people at ARAMEX (tried all day everyday) and 48hours for anyone to reply from DHL (INLUDES PHONE and EMAIL). Forward2me ALWAYS replied fast (within minutes sometimes, max was 12 hours).
Thirdly, Packages come very, very neatly repacked. ARAMEX Shopandship TWICE treated my package like trash (EVERYTHING BROKEN). NEVER AGAIN ARAMEX.
I have used this company 6 times now and they never let me down.
PLEASE STAY LIKE THIS FORWARD2ME, we need companies like you!
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Prices that do not match with the ones on the website. Unprofessional support. Found a womans order in my dashboard with everything she bought,addresses etc. which is a huge violation of personal info and still they did not offer anything for the trouble. just a sorry.
Hi,
I'm sorry to hear that you have encountered some issues with your account, from time to time due to human error we do come across occasional errors however these situations are very rare compared to the volume of parcels we receive to our facility.
With regards to the pricing page, these prices are obtained directly from the courier and as long as the correct weight and dimensions of your package is entered the price for shipping should match the quote you have received. However if the final weight and dimensions of your parcel are different to the one obtained on your quote or additional surcharges such as dangerous goods are applied these are not included in the price calculator.
I see that your shipment did contain a dangerous good, therefore a surcharge for shipping these type of products would not show on the pricing page but was advised by our agent when the parcel arrived. We do provide information on our website to identify what goods are classed as dangerous for shipping and to ask customer to contact our Customer Service team to check prices for shipping them before they purchase them.
I hope this all helps explain the issues you have experienced however if you wish to speak to me directly about them please don't hesitate to get in touch with me at info@forward2me.com and I will be happy to discuss them further.
Kind Regards,
Tracy.
I'm sorry to hear that you have encountered some issues with your account, from time to time due to human error we do come across occasional errors however these situations are very rare compared to the volume of parcels we receive to our facility.
With regards to the pricing page, these prices are obtained directly from the courier and as long as the correct weight and dimensions of your package is entered the price for shipping should match the quote you have received. However if the final weight and dimensions of your parcel are different to the one obtained on your quote or additional surcharges such as dangerous goods are applied these are not included in the price calculator.
I see that your shipment did contain a dangerous good, therefore a surcharge for shipping these type of products would not show on the pricing page but was advised by our agent when the parcel arrived. We do provide information on our website to identify what goods are classed as dangerous for shipping and to ask customer to contact our Customer Service team to check prices for shipping them before they purchase them.
I hope this all helps explain the issues you have experienced however if you wish to speak to me directly about them please don't hesitate to get in touch with me at info@forward2me.com and I will be happy to discuss them further.
Kind Regards,
Tracy.
Heli Wright
22 July 2020
UPS Express Saver
HW
Have much more reasonably priced freight. It’s a bit pointless when the freight costs more than the goods!
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the cost of shipping your goods via our services. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
We do offer a combine and repack service where our warehouse team evaluate the parcels and repack them as efficiently as possible to ensure that the customer obtains the best value for shipping.
Forward2me offer a unique service, we not only offer shipping but the access to a UK address, the receipt, processing, storage and dispatch of your goods including all the paperwork required for shipping. We also offer full customer support from the receipt of your parcels to the delivery in your country.
For this reason we can't compete with the likes of companies such as Amazon who are making their money on the sale of goods rather than the shipping.
I hope this helps explain how our service works, it is always more cost effective to ship multiple goods together, we offer a 30 day free storage period which enables customer to collate a number of parcels and ship them in one shipment. This is much more cost effective than shipping small low value shipments.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the cost of shipping your goods via our services. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices.
We do offer a combine and repack service where our warehouse team evaluate the parcels and repack them as efficiently as possible to ensure that the customer obtains the best value for shipping.
Forward2me offer a unique service, we not only offer shipping but the access to a UK address, the receipt, processing, storage and dispatch of your goods including all the paperwork required for shipping. We also offer full customer support from the receipt of your parcels to the delivery in your country.
For this reason we can't compete with the likes of companies such as Amazon who are making their money on the sale of goods rather than the shipping.
I hope this helps explain how our service works, it is always more cost effective to ship multiple goods together, we offer a 30 day free storage period which enables customer to collate a number of parcels and ship them in one shipment. This is much more cost effective than shipping small low value shipments.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Colis intacte livraison rapide service 5/5
Myfordnls7
22 July 2020
DHL Economy Select
M
very good service. friendly and fast customer service. I only just don't like the dashboard of your personal account at fw2m. it is difficult to see who the package comes from.
But overall happy to deal with forward 2 me.
But overall happy to deal with forward 2 me.
Verified Customer
22 July 2020
DHL Economy Select
VC
Perfekt service.
Ana D'Almeida
22 July 2020
UPS Standard Single
AD
Toppppppppp
Oliver Späth
22 July 2020
DHL Economy Select
OS
perfect! recomended!
Verified Customer
22 July 2020
DHL Economy Select
VC
Excellent customer service all the time. Happy to be a long standing customer of F2Me
Van Breda Aaron
22 July 2020
DHL Economy Select
VBA
Amazing service, response within hours.
Always friendly, delivered without any damage.
Always friendly, delivered without any damage.
Verified Customer
22 July 2020
DHL Economy Select
VC
Total zuverlässiger Service! Hat alles ohne Probleme geklappt. Ware wurde sicher verpackt, zudem ein freundlicher Kundenservice!
Verified Customer
22 July 2020
DHL Express Worldwide
VC
I bought several items that were shipped to Cyprus by forward2me. Excellent service - all the items arrived in a single package and a day earlier than I expected.
I've used forward2me several times and they've never let me down. 10/10
I've used forward2me several times and they've never let me down. 10/10
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Good service.
Mario Chappell
22 July 2020
DHL Express Worldwide
MC
It was pretty much a no-drama process. I made my purchase from an online retailer in the UK that wouldn't allow me to process the order to ship to the US. I used the service from forward2me as the mailing address so that I can have the package sent to a UK mailing address. forward2me received the package and mailed it to me in the US and charged me the agreed upon amount & courier service. The item got to me just when I needed it.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
I have nothing to complain of except for the very expensive shipping prices.
Hi,
Many thanks for taking the time to provide us with your feedback.
I'm pleased to hear that you are happy with the service received from forward2me however shipping costs were more than you expected.
The logistics industry is going through a very difficult time at the moment, due to the COVID 19 pandemic situation there is a lack of flights with airlines and due to increased costs many airlines have increased pricing. This is therefore then passed down the line to the end customer and many couriers have added an emergency surcharge to shipping fees to cover the additional costs.
I see that you did take advantage of our combine and repack service so you did obtain the best value for shipping for your package however the parcel was very small so it may not have been the most cost effective way of shipping parcels from the UK.
We do offer a free 30 day storage period from the receipt of a parcel so it may be more cost effective for you to take advantage of this offer and collate a number of parcels in your inbox before going ahead with shipping.
I hope this helps and if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback.
I'm pleased to hear that you are happy with the service received from forward2me however shipping costs were more than you expected.
The logistics industry is going through a very difficult time at the moment, due to the COVID 19 pandemic situation there is a lack of flights with airlines and due to increased costs many airlines have increased pricing. This is therefore then passed down the line to the end customer and many couriers have added an emergency surcharge to shipping fees to cover the additional costs.
I see that you did take advantage of our combine and repack service so you did obtain the best value for shipping for your package however the parcel was very small so it may not have been the most cost effective way of shipping parcels from the UK.
We do offer a free 30 day storage period from the receipt of a parcel so it may be more cost effective for you to take advantage of this offer and collate a number of parcels in your inbox before going ahead with shipping.
I hope this helps and if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Excellent and efficient always
Khaled Nasr
22 July 2020
DHL Express Worldwide
KN
Superb Service.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Excellent service! I prefer shopping from European websites compared to the American ones as there seems to be more options to choose from. Also, I was updated on the arrival of my packages in a timely manner and received them all in an excellent state too. The only issue I had was with the Combined Shipping Option. DHL asked I pay custom fees of almost 300 USD for my package to be delivered to me!!! I wish Forward2Me hinted me of the possibility of this happening.
Hi,
Thank you so much for your fantastic review, we really appreciate your feedback.
I'm sorry to hear that you were not aware that import duty and taxes may be applicable on importing goods into your country, we do have information regarding import duty and taxes on both our terms of trade and our faq section however I understand there is lots of information to take in on the site and if you have used another forwarding company in a different country in the past they may have a different process.
I hope this hasn't put you off using our services again in the future, our Customer Service team are here to help at any time if you have any questions about our service and the shipping of your goods.
Thank you once again for the review and we hope to help you with shipping again soon.
Kind Regards,
Tracy.
Thank you so much for your fantastic review, we really appreciate your feedback.
I'm sorry to hear that you were not aware that import duty and taxes may be applicable on importing goods into your country, we do have information regarding import duty and taxes on both our terms of trade and our faq section however I understand there is lots of information to take in on the site and if you have used another forwarding company in a different country in the past they may have a different process.
I hope this hasn't put you off using our services again in the future, our Customer Service team are here to help at any time if you have any questions about our service and the shipping of your goods.
Thank you once again for the review and we hope to help you with shipping again soon.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Fast delivery, excellent service. I will surely recommend forward2me to my friends.
asmaa Alharbi
22 July 2020
DHL Express Worldwide
AA
I trust them ♥️♥️♥️
Verified Customer
22 July 2020
DHL Express Worldwide
VC
They were very prompt. Communication was a breeze
I would use their service again for sure. Highly recommended
Quality is pricey - you get what you pay for.
I would use their service again for sure. Highly recommended
Quality is pricey - you get what you pay for.
Issa
22 July 2020
UPS Express Saver
I
Very expensive, poor customer support, useless service. I will never ever use this service again.
Hi,
I'm sorry to hear that you are unhappy with the support and service you have received.
From the correspondence with our Customer Service team I believe there was an issue with the repack, you were looking to remove all shoe boxes however your combine and repack was already completed before we received your request and was prepared for shipping.
I also see that you could only see one option for shipping, we do offer shipping via DHL, UPS and TNT so I'm thinking maybe the other couriers did not recognise your address for some reason and this was why you were unable to see the other options.
Please always contact our Customer service team for help if you are unsure of the process, we are here to assist you however sometimes if a process has already been carried out or a shipment has left us before we receive your communication it is hard for us to resolve any issues.
I hope you will consider using our service again in the future however if there is anything you would like to ask regarding using our service please feel free to contact me directly at info@forward2me.com and I will do my best to assist you.
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the support and service you have received.
From the correspondence with our Customer Service team I believe there was an issue with the repack, you were looking to remove all shoe boxes however your combine and repack was already completed before we received your request and was prepared for shipping.
I also see that you could only see one option for shipping, we do offer shipping via DHL, UPS and TNT so I'm thinking maybe the other couriers did not recognise your address for some reason and this was why you were unable to see the other options.
Please always contact our Customer service team for help if you are unsure of the process, we are here to assist you however sometimes if a process has already been carried out or a shipment has left us before we receive your communication it is hard for us to resolve any issues.
I hope you will consider using our service again in the future however if there is anything you would like to ask regarding using our service please feel free to contact me directly at info@forward2me.com and I will do my best to assist you.
Kind Regards,
Tracy.
Van Tran
22 July 2020
UPS Express Saver
VT
Very quick service and supportive, special Anna from customer service team.
Ted Disciscic
22 July 2020
DHL Express Worldwide
TD
Great communication, very easy to deal with, smooth experience
Verified Customer
22 July 2020
DHL Express Worldwide
VC
? Promot delivery
? Prompt response from customer service
☹️ The content (the gift box inside the parcel) was unwrapped... I don’t understand why this was necessary as the sender is a trustable one (it was sent directly from a luxury brand). Also they didn’t tie the gift ribbon back... bad idea to use this service if sending this as a gift.
? Prompt response from customer service
☹️ The content (the gift box inside the parcel) was unwrapped... I don’t understand why this was necessary as the sender is a trustable one (it was sent directly from a luxury brand). Also they didn’t tie the gift ribbon back... bad idea to use this service if sending this as a gift.
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you were happy with our overall services however you were disappointed that your package was opened on receipt.
I do understand that it would be disappointing for you receiving a gift wrapped parcel that was opened however I'm afraid we do need to open up each and every parcel to check that the contents can be shipped to your country legally and that they are safe and secure for international transit.
Please be assured that this is no reflection on how trustworthy the customer is but a standard procedure as we are the ones responsible for the export of the goods and need to ensure everything is declared correctly when shipping for customs purposes.
I hope you understand our reasoning behind this and that you will look to use our services again in the future.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you were happy with our overall services however you were disappointed that your package was opened on receipt.
I do understand that it would be disappointing for you receiving a gift wrapped parcel that was opened however I'm afraid we do need to open up each and every parcel to check that the contents can be shipped to your country legally and that they are safe and secure for international transit.
Please be assured that this is no reflection on how trustworthy the customer is but a standard procedure as we are the ones responsible for the export of the goods and need to ensure everything is declared correctly when shipping for customs purposes.
I hope you understand our reasoning behind this and that you will look to use our services again in the future.
Kind Regards,
Tracy.
Verified Customer
22 July 2020
DHL Express Worldwide
VC
Great, been using since 2018!!
Yousef Alfakhroo
22 July 2020
DHL Express Worldwide
YA
No delays in shipping or receiving the item.
james hill
22 July 2020
DHL Express Worldwide
JH
My item never arrived and I still haven't been compensated
Hi,
Many thanks for contacting us regarding your shipment, I'm sorry that you have not received the expected level of contact regarding your missing shipment.
I have spoken to the agent who is dealing with your claim and asked them to update you within the next 24 hours with the status of the claim.
Please accept my sincere apologies that you haven't received the expected level of service on this occasion however please be assured that we will work to resolve this for you as soon as possible.
Kind Regards,
Tracy.
Many thanks for contacting us regarding your shipment, I'm sorry that you have not received the expected level of contact regarding your missing shipment.
I have spoken to the agent who is dealing with your claim and asked them to update you within the next 24 hours with the status of the claim.
Please accept my sincere apologies that you haven't received the expected level of service on this occasion however please be assured that we will work to resolve this for you as soon as possible.
Kind Regards,
Tracy.