Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.538596821808%
4
2.3867847497017%
3
0.97355693737831%
2
0.65322529991835%
1
1.8528986872684%
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reviews of forward2me
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United States of America
UPS Express Saver
VC
Great service! I was really nervous to try something like this, however they exceeded my expectations. Shipping was incredibly fast and the price was decent. I will definitely be using them in the future.
United States of America
UPS Express Saver
P
Shipped perfectly from London to California without any hassle. The store did not have any shipping options to the US so this was the best alternative to get it shipped to me!
Australia
DHL Express Worldwide
VC
The service is good but the shipping cost is horrendous! We paid £33 for a small empty box (to transport a record player arm). I think there should be an option to send my Royal Mail. Also when they send you notification that the parcel has arrived at their warehouse, they require further info about it before they can take payment. The problem is that it’s not made clear what they want. I eventually worked it out that they need the cost of the item and a copy of the order form (for Australian GST requirements).
forward2me
Hi,

Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the cost of shipping and that you found the documentation request confusing.

Shipping costs do include the use of the address, the acceptance, processing, storage and dispatch of your goods. This includes full support of our customer service team from the receipt to the delivery of your goods.

We aren't able to compete with companies such as Amazon as our business is shipping whereas they make their money on the sale of goods. We do offer a budget untracked service for small very low value parcels however due to a issue with collection of GST with the mail service we are unable to offer the service to Australia.

Since the Australian government have introduced the collection of GST for low value imports we do need to ask for proof of purchase for goods as we need to ensure we are charging customers the correct fees for Goods and Service Tax on the value of the goods. We are however looking to make this process easier for our customers in the coming year.

I hope this helps explain the service you received and that this is for a complete service and not just the fee for onward shipping.

Kind Regards,
Tracy.
Iceland
DHL Express Worldwide
SV
Always respectful, always helpful, always professional - This one of the best managed company I have ever had business with.
United States of America
DHL Express Worldwide
JM
Everything went great with my order, everything is laid out farley straightforward making it easy to understand and place youre order. Shipping was easy as well. This is a great way to shop Europe from the US.
France
DHL Express Worldwide
VC
Very reactive service ! No problems till today.
Malaysia
DHL Express Worldwide
VC
Definitely a trustable site! My first time using virtual address, im glad i found forward2me. Customer service was very helpful. Great job forward2me team! Will recommend this platform to my friends and family
India
DHL Express Worldwide
GL
Excellent !
Australia
DHL Express Worldwide
VC
Always really responsive. Fabulous speedy service even through COVID.
Australia
DHL Express Worldwide
VC
definitely recommend and will continue to use. relatively easy to use website and system.
Kuwait
DHL Express Worldwide
VC
still in hold 1 week in forward2me
then you want from me 10 GBP I don't know why
forward2me
Hi,

Thank you for taking the time to review our services, I'm sorry to hear that you are unhappy with how we dealt with your package.

I see that the item you received was a prepaid card, as a rule we do not permit our customers to use their account for financial products however we do make an exception for prepaid cards which have no credit facility attached to them.

Due to this being a financial products we need to be very careful to ensure we are shipping a card to the correct person so have extra procedures in place to check the customers identity before shipping the card onwards overseas. We need to also ensure that the country in question also permit this kind of import.

These extra checks do take sometime and therefore an additional charge is applied to the shipment for the work involved.

I hope this helps you understand the additonal charges involved however if you have any further questions please don't hesitate to get in touch with our customer service team at info@forward2me.com.

Kind Regards,
Tracy.
Kuwait
DHL Express Worldwide
A
Great customer service! The shipment was well packaged and dispatched soon. Thank you very much, will definitely keep counting on forward2me!
Japan
DHL Express Worldwide
II
Good .
It’s amazing and very fast.
United States of America
DHL Express Worldwide
AA
Fast and efficient service.
United States of America
DHL Express Worldwide
CS
Great service responded fast. Did take a day for responses but thats because of the time difference but always responded first thing in the morning thier time
United States of America
DHL Express Worldwide
DM
This is my first order and it went fairly smooth. I used the personal shopper as the retailer would not allow an American PayPal. The PS helped me through the process. It’s not cheap but when you just gotta have products not sold in USA This works. Will definitely use again and highly recommend. But be sure to read the process and understand the cost.
Seychelles
UPS Express Saver
GV
Quick and well packed.
forward2me
Hi,

Many thanks for your great review, I'm so pleased you are happy with the service.

If there is anything you would like to suggest we look at going forward to make the experience better for you please let us know, we can maybe get that 5* next time you review our services?

Kind Regards,
Tracy.
Romania
DHL Express Worldwide
VC
Absolutely fabulous, arrived at their UK warehouse midday on the Thursday, DHLd by 1300hrs, in my wife's, hand at 1400hrs the next day in Romania, thank you, will be using your services again in the coming weeks and months.
Netherlands
DHL Economy Select
VC
Perfect service every time. They repack and send within one business day.
United States of America
DHL Express Worldwide
VC
I am always pleased at how the representative takes the extra care repack the boxes to minimize shipping cost when I consolidate.
Belgium
DHL Economy Select
VC
Excellent, super quick service!
United States of America
DHL Express Worldwide
RS
I really love your services. Being able to buy things in Europe that you cannot find in the U.S.A.. I would recommend this company to everyone..
Cyprus
DHL Express Worldwide
VC
Super good and reliable. Always on time, always confident with the service, alway convenient (web and delivery). Wow!!
Finland
UPS Standard Single
JS
Having been using the forwad2me service for years and well over 50 times total so I should actually give it a full 5 star review but there is actually a big lack of couriers available. I work in an international webshop here in Finland and we get really good prices from GLS, for example. Some cheaper options should definitely be listed besides just UPS and DHL. I'm on the edge with the prices since I order over 40 items at a time and end up paying a lot more than just shipping fees. I'm trying to do side business selling the items here but the fees eat up so much profit that it's a matter of time when I have to give it up. However, the service works amazingly well and it's super convenient to order from eBay for example when the sellers won't ship to your location. I'm happy forward2me is there!
forward2me
Hi,

Many thanks for taking the time to review our services.

I'm so pleased that you are overall happy with the service we provide and see that you have been with us for some time now.

With regards to shipping options, we do offer four courier options to Finland, DHL, UPS, TNT and DPD, also a cheap untracked option with the postal service however are always looking for new couriers to take on board.

The budget untracked service is very responible however this is only recommended for single, very small low value parcels, GLS in our country is Parcelforce, we have looked at working with this courier in the past however we cannot command the same level of discount on shipping as we do from couriers such as UPS and DHL.

Thank you once again thank you for your feedback and we hope to help you with shipping again soon.

Kind Regards,
Tracy.


Switzerland
TNT Economy Express
HG
The processing was really fast, I was not expecting that they would be able to ship my package in the same afternoon it had been delivered to them. And the item arrived at my place in good condition.
Italy
DHL Economy Select
AO
lenti nella spedizione, pagato giovedi' e spedita il mercoledi' dopo e per giutna un collo ancora non e' stato consegnato
forward2me
Hi,

Many thanks for taking the time to review our services.

I'm sorry to hear that you are unhappy with the service you received from forward2me however I do see from the email communication that our agent tried to contact you on numerous occasions to resolve the issues although did not receive a response. She also tried to contact you by phone however was unable to do so.

We placed your shipment on hold pending a response, when we did not hear from you we then released the shipment for onward forwarding, this did however result in a delay in shipping your goods. Please be assured that we did have your best interests in mind, as we had found a more cost effective way to ship the goods.

With regards to the parcel that has not yet been delivered, I see from the tracking that this has now arrived in Italy, after being separated from the other two parcels in transit, this should be delivered to you soon.

I do sincerely apologise that we didn't get things quite right for you on this occasion and there was a problem with communication. I hope you will consider using our service again in the future and if you require any assistance with obtaining the best value for shipping please feel free to contact our Customer Service at any time and we will be happy to assist you.

Kind Regards,
Tracy.
Malaysia
DHL Express Worldwide
VC
Fast status update and quick response
New Zealand
DHL Express Worldwide
BH
the service is great but very expensive.
forward2me
Hi,

Many thanks for taking the time to review our services, I'm pleased to hear that you are happy with the overall service however the cost of shipping was more expensive than you would have liked.

I see that you are based in New Zealand, in recent months the New Zealand government have added Goods and Service Tax to all lower value shipments being imported into your country. Due to the volume of parcels Forward2me ship to New Zealand we were required to register for the collection of this tax which has inevitabily impacted on the overall price of shipping lower value shipments.

Unfortunately these extra charges are out of our control however we continually work to make shipping for our customers as cost effective as possible.

We do offer a 30 day free storage period so if you ship on a regular basis it may be more cost effective for you to collate a number of parcels at your forward2me address and consolidate them into one shipment.
Many customers take advanatage of this offer to ensure that they obtain the maximum value when shipping.

I hope this suggestion helps going forward and you consider using our services again in the near future.

Kind Regards,
Tracy.
United States of America
DHL Express Worldwide
JL
Amazing work
Israel
DHL Express Worldwide
VC
Fast and efficient service, great customer service
Germany
DHL Economy Select
VC
scheiß service wollte 40 pfund von mir um ein paket in england zurück zuschicken, einfach lächerlich, hätte höchtens 5 pfund kosten dürfen.
forward2me
Hi,

I'm really disappointed to hear that you have provided us with a 1* star when our agents did their very best to assist you in re-shipping your goods after the goods were shipped to our address in error. I believe the seller shipped the goods to your forward2me address instead of directly to your home address in Germany.

Unfortunately we cannot compete with UK sellers domestic pricing, they often provide this as a loss leader as they make their money on the sale of the product however as we are just providing a service and cannot command this kind of pricing from our couriers. We are an international courier and don't have the same options for a company who ships within the UK on a day to day basis.

I feel that we gave you a very competitive price for shipping to your overseas address and are thinking due to the seller making an error with the shipment they would have offered compensation to you to cover these costs.

I'm sorry that you feel that we didn't provide you with the expected level of service on this occasion.

Kind Regards,
Tracy.
New Zealand
DHL Express Worldwide
VC
First time using the service. Easy to use & good shipping options available.
Cheaper if you ship multiple packages at the same time.
United States of America
DHL Express Worldwide
TS
The BEST forwarding experience! They make all my purchases easy and quick! packages arrive in great condition and are packed well.
Unknown Country
Unknown Shipment Details
Im writing this review because reviews helped me to choose forward2me , I needed a bmx bike part sent to me from GB to Australia , the shop didnt send to AUS , so I found forward2me to forward my part , It was delivered to forward2me , I paid postage straight away and it got to me within 6 days of being delivered to forward2me! 6 DAYS! During covid and to east Australia. So happy with the service and the visually clear website. I will be using forward2me again for sure. Cheers
Maldives
UPS Express Saver
VC
Ordered twice through them, very quick turnarounds with no issues despite the active pandemic going on. A bit expensive but will use again.
Spain
DHL Economy Select
JH
Anna from customer service was super helpful and albeit tentative to send my high value parcel to an unknown address, everything was dealt with proactively and timely. Would use again 100%
United States of America
DHL Express Worldwide
VC
Received package quickly. good email communication. A little expensive.
forward2me
Hi,

Many thanks for providing us with your review, I'm so pleased that everything worked well for you via both shipping and communication although the cost for shipping was a little expensive.

I see that you have shipped a very small parcel, it may be more cost effective for you going forward to collate a number of parcels at your forward2me address and consolidate them into one package. We offer a 30 day free storage period to allow our customers to arrange purchases and shipping in this way.

I hope my suggestions help make shipping more cost effective for you going forward however if you have any further questions please don't hesitate to get in touch with our Customer Service team and they will be happy to assist you further.

Kind Regards,
Tracy.
United States of America
DHL Express Worldwide
WL
The delivery was fast when it got to customs it was held for 4 days due to not having a clearance form so it was a bit of a hassle but im still satisfied will use again
Turkey
DHL Express Worldwide
VC
i bought only 3 bras & instead of shipping in a carton box (the goods arrived in a huge carton box and i requested a repackaging) they put them in a plastic bag so the padding of all bras are all damaged. other than i'm satisfied with fast shipping.
forward2me
Hi,

Many thanks for reviewing our services however I'm sorry to hear that your items have been left vulnerable for damage on repacking and they have arrived with you in poor condition.

This is really disappointing for us to hear and I can only sincerely apologise. I can only think that this is maybe down to experience with the individual who repacked your goods, we have taken lots of new employees on recently and it does take a little time for them to be trained to our usual high standard.

So we can resolve this I will contact you shortly via email.

Thank you for bringing this to our attention, I will also pass your comments to our warehouse manager so they can address the training need within their team.

Kind Regards,
Tracy.
Italy
DHL Express Worldwide
BR
ottimo servizio, velocissimo!
Saudi Arabia
UPS Express Saver
DM
Shipment fee is so expensive more than shipping from USA
forward2me
Hi,

Many thanks for providing us with your feedback.

I'm sorry to hear that you are unhappy with the cost of shipping from the UK to your country. Shipping costs however can vary from country to country and can be calculated in a different way.

I have taken a look at your shipment and can see that you shipped your goods as a multi-piece shipment without taking advantage of the combine and repack service.

This service is offered to customers on shipping, we take all your parcels and repack them as efficiently and safely as possible for shipping. This not only make them safe but can also reduce the overall size of them for shipping.

Shipping from the UK is calculated on the amount of space the parcel takes up in transit, this is called the volumetric weight, I'm not sure if this is how couriers calculate the shipping from the USA.

I see that you did not take advantage of this when you shipped, therefore the volumetric weight was much higher than the actual dead weight. Using the combine and repack service could have helped reduce the volumetric weight and therefore the cost.

I hope these suggestions help going forward however if you need any further clarification please contact our Customer Services team and they will be happy to assist you further.

Kind Regards,
Tracy.
France
DHL Economy Select
DL
Well I've using their sevice 3 times. In these 3 times there was so many package from depop and they always send me an e-mail when I've got a new package or when the package is ready to ship. It's easy to get trough service if you get any problems.
However I did use another service as that but it was quite expensive that was somentimes when I know and I need to order many items for my family or my girlfriend I will use their service. Instead of having one parcel after another.
Kuwait
DHL Express Worldwide
DAT
excellent and amazing services
Ireland
DHL Economy Select
RS
They are the best forwarders you can use from UK or Germany. Shipments are handles with care. They are also very fast in processing the packages
Denmark
DHL Express Worldwide
F
Extremely quick service and very polite customer support. My purchase was delivered to Forward2Me in the afternoon, it was forwarded to me late, same afternoon, and I received the package the next day! Thank you!
Switzerland
DHL Express Worldwide
VC
Worked like a charm. The service was easy to start with. I was notified of each incoming package. I could then combine everything and request it sent to me. Everything was quick and the pricing is transparent. Would gladly use again.
Malta
DHL Express Worldwide
CB
Too expensive for such a small package.
forward2me
Hi,

Thank you for your feedback.

I'm pleased to hear you have found our service efficient however the cost of shipping was more than you would have liked.

I see that your parcel was only very light however shipping costs are based on the actual space it takes up in transit. This is called the volumetric weight and is how the courier calculate the overall cost of shipping.

The volumetric weight of your parcel was higher therefore the cost of shipping moved into the next price bracket.

Shipping can be more cost effective if you purchase a number of items from multiple retailers and combine the goods into one package for shipping so you can obtain the maximum value for the service.

We offer 30 free days storage which does allow customers to collate parcels for a time and ship them altogether.

I hope this helps guide you going forward however if you need any further assistance please feel free to contact our Customer Service team at any time.

Kind Regards,
Tracy.
Hong Kong
DHL Express Worldwide
ML
Excellent customer service with timely reply. Staff was helpful and the whole shipping process was smooth. The goods I shipped arrived safe and sound (they were fragile goods). I have used the service twice and they were consistently good. Definitely my first choice.
Italy
DHL Express Worldwide
VC
Very good service,fast shipping and good prices.
Greece
DHL Economy Select
OL
Reliable customer service,helpful staff,very efficient and professional!The best forwarding company!!!
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