Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
customer
08 January 2026
FedEx Connect Plus
C
Service was prompt, took much less time to receive an item from the UK than I expected. Repacking was done well and item received in pristine condition with no damage to the packaging.
Thank you for your wonderful feedback! We’re happy to hear that your item arrived quickly and in perfect condition. We take pride in careful packaging and prompt service, and it’s great to know it made your experience a positive one.
Unverified Customer
08 January 2026
Unknown Shipment Details
fruktansvärd upplevelse där ingen svarar på mejl,
inga alternativ förutom FEDEX finns och all information jag fick via mejl är fel.
USA EU, Japan Costa Rica allt är problem och felaktiga skatter på 110% när skatten borde vara 13%.
forward2me follow up email:
I’m reaching out regarding your shipment, which has now been successfully delivered and cleared through customs.
We noticed your review describing a very frustrating experience, including incorrect tax information, limited shipping options, and lack of communication. We completely understand why this caused frustration, and we’re truly sorry for the inconvenience you experienced during the process.
Since the shipment is now resolved, we wanted to ask if you feel the outcome reflects an updated experience. If you believe the situation has improved compared to when the review was written, we would greatly appreciate it if you’d consider updating your review to reflect the final resolution.
Hi,
Not really since you said it was on it's way back, so it arrived in spite of your emails.
Obviously you take no responsibility of the taxes either so if anything worse.
Hope your improvements go swimmingly.
regards
Johannes Schroth
inga alternativ förutom FEDEX finns och all information jag fick via mejl är fel.
USA EU, Japan Costa Rica allt är problem och felaktiga skatter på 110% när skatten borde vara 13%.
forward2me follow up email:
I’m reaching out regarding your shipment, which has now been successfully delivered and cleared through customs.
We noticed your review describing a very frustrating experience, including incorrect tax information, limited shipping options, and lack of communication. We completely understand why this caused frustration, and we’re truly sorry for the inconvenience you experienced during the process.
Since the shipment is now resolved, we wanted to ask if you feel the outcome reflects an updated experience. If you believe the situation has improved compared to when the review was written, we would greatly appreciate it if you’d consider updating your review to reflect the final resolution.
Hi,
Not really since you said it was on it's way back, so it arrived in spite of your emails.
Obviously you take no responsibility of the taxes either so if anything worse.
Hope your improvements go swimmingly.
regards
Johannes Schroth
Sorry if you feel that way.
After reviewing your case, we would like to clarify that the goods were shipped as requested. However, the payment of duties and taxes in the destination country is the responsibility of the recipient.
We always advise our customers to check applicable duties and taxes prior to shipping to avoid any unexpected charges upon delivery.
We appreciate your understanding on this matter.
After reviewing your case, we would like to clarify that the goods were shipped as requested. However, the payment of duties and taxes in the destination country is the responsibility of the recipient.
We always advise our customers to check applicable duties and taxes prior to shipping to avoid any unexpected charges upon delivery.
We appreciate your understanding on this matter.
Unverified Customer
08 January 2026
Unknown Shipment Details
I have been using MyGermany for years until it was announced out of the blue that Forward2Me are taking over the business. Had terrible experience with Forward2Me previously, and this is turning out to be exactly the same. No idea where my shipments are. None are available in my Forward2Me inbox, despite assurance all will be migrated from MyGermany inbox. 3 new shipments that have been delivered are also nowhere to be seen. Absolutely no response from Customer Support, best I got was a request to wait whilst they are transitioning. For how long and why, I was not consulted, asked or given any permission for the transfer of my items to Forward2Me. Very much considering raising a case with German Police and following through with legal action. Absolute disaster of a situation, but very much follows my previous experience with Forward2Me.
Thank you for sharing your feedback.
We sincerely apologize for the frustration and inconvenience you’ve experienced during the transition from MyGermany to Forward2Me.
Forward2me acquired certain assets from MyGermany in order to continue providing service to its customers. This was an urgent rescue process rather than a standard migration.
We understand how concerning it is to not see your shipments in your Forward2Me inbox, and we take this very seriously. Our team is actively working to resolve these issues and ensure all data and shipments are properly accounted for.
We appreciate your patience during migrations.
We sincerely apologize for the frustration and inconvenience you’ve experienced during the transition from MyGermany to Forward2Me.
Forward2me acquired certain assets from MyGermany in order to continue providing service to its customers. This was an urgent rescue process rather than a standard migration.
We understand how concerning it is to not see your shipments in your Forward2Me inbox, and we take this very seriously. Our team is actively working to resolve these issues and ensure all data and shipments are properly accounted for.
We appreciate your patience during migrations.
Unverified Customer
08 January 2026
Unknown Shipment Details
I started a return request on January 1, 2026, and followed up with four emails through January 8, yet received no response. This level of delay shows very poor customer service and an unacceptably slow process.
I sincerely apologise for the delay and the lack of response to your return request.
We are dealing with high volume of request right now. We appreciate all customers understanding and patience.
Thank you for your patience, and I truly appreciate your understanding while we work to resolve this as quickly as possible.
We are dealing with high volume of request right now. We appreciate all customers understanding and patience.
Thank you for your patience, and I truly appreciate your understanding while we work to resolve this as quickly as possible.
Mikros Xristoulis
07 January 2026
UPS Standard Single
MX
great system!
Many thanks for the 5 star review. 😊
Ankit Mavchi
07 January 2026
FedEx Connect Plus
AM
Got an order from Italy to India via Forward2me, it was a very straight forward and quick experience. The experience was great right from using their dashboard for documentation to the various option for delivery ranging different costing.
Many thanks for the 5 star review. 😊
Evija Kreicberga
07 January 2026
FedEx Regional Economy
EK
It was my first experience and I am more than satisfied! Delivery was fast and easy! Thank you!
Many thanks for the 5 star review. 😊
Unverified Customer
07 January 2026
Unknown Shipment Details
Joyce was very fast and responsive to help me with my order. Best service and very helpful ! I couldn’t ask for more.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
06 January 2026
Unknown Shipment Details
Impossible to use this shipping company due to their awful customer address. The name field of the address is FORWARD2ME. Several websites have blocked this shipping address because of that name.
Dear Ava,
We understand your frustration and disappointment regarding the recent issues with deliveries to our Germany (DE) warehouse, especially when being asked to add “forward2me” to the shipping address.
Following multiple investigations with DHL Paket Germany few years ago, we have been formally informed that DHL’s system does not recognize our customers as valid recipients unless the company name “forward2me” is clearly included in the address. DHL has stated that, without this identifier, they are unable to associate the shipment with a registered recipient at our DE warehouse.
As a result, once packages arrive at the regional DHL distribution center (ZIP code 16303), they are not even attempted for delivery. Instead, they are automatically flagged and returned with statuses such as “Shipment returned – shipment does not meet our dispatch conditions” or marked as “wrong address.” This occurs solely because DHL’s system cannot locate the recipient name in their database.
W strongly believe that DHL Paket Germany is acting unfairly and discriminatorily toward our business model and the services we provide. Due to the ongoing disruption and financial impact on our customers and operations, we have decided to pursue legal action against DHL Germany to address this matter.
Adding “forward2me” to the recipient name on all Germany-bound orders is the only way to ensure successful delivery and avoid automatic returns.
We truly appreciate your patience and cooperation during this time
We understand your frustration and disappointment regarding the recent issues with deliveries to our Germany (DE) warehouse, especially when being asked to add “forward2me” to the shipping address.
Following multiple investigations with DHL Paket Germany few years ago, we have been formally informed that DHL’s system does not recognize our customers as valid recipients unless the company name “forward2me” is clearly included in the address. DHL has stated that, without this identifier, they are unable to associate the shipment with a registered recipient at our DE warehouse.
As a result, once packages arrive at the regional DHL distribution center (ZIP code 16303), they are not even attempted for delivery. Instead, they are automatically flagged and returned with statuses such as “Shipment returned – shipment does not meet our dispatch conditions” or marked as “wrong address.” This occurs solely because DHL’s system cannot locate the recipient name in their database.
W strongly believe that DHL Paket Germany is acting unfairly and discriminatorily toward our business model and the services we provide. Due to the ongoing disruption and financial impact on our customers and operations, we have decided to pursue legal action against DHL Germany to address this matter.
Adding “forward2me” to the recipient name on all Germany-bound orders is the only way to ensure successful delivery and avoid automatic returns.
We truly appreciate your patience and cooperation during this time
Unverified Customer
06 January 2026
Unknown Shipment Details
Sent several emails, Whatsapp messages and Live Chats but not a single reply. Very desperate to have my problem fixed so trying this way to get the attention from Forward2Me to get a reply to fix my problem.
Update:
After my review, Aimee from Forward2Me reached out to me in no-time and fixed the problem for me. I’m very grateful for the help, I will continue using the service in the future as i’m in general very satisfied. Thank you again Aimee for taking my problem very serious and fixing it!
Update:
After my review, Aimee from Forward2Me reached out to me in no-time and fixed the problem for me. I’m very grateful for the help, I will continue using the service in the future as i’m in general very satisfied. Thank you again Aimee for taking my problem very serious and fixing it!
Many thanks for the 5 star review. 😊
Kata Sebestyen
04 January 2026
UPS Standard Single
KS
Fast delivery at a fair price, all good
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
03 January 2026
Unknown Shipment Details
Merci à Jhe d’avoir répondu à toutes mes questions sur Whatsapp et de m’avoir aidé à procéder à la démarche à suivre.
Je recommande forward2me
Je recommande forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Meg
03 January 2026
FedEx International Economy
M
Every time I have used this service it has been easy and simple. Would recommend.
Many thanks for the 5 star review. 😊
Therese White
01 January 2026
UPS Worldwide Expedited
TW
Forward2me’s website is intuitive and easy to navigate. The customer service agents were communicative and helpful. They worked quickly and efficiently.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Shiloh
01 January 2026
FedEx Connect Plus
S
Quick and reliable service, clear communication.
Thanks for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
01 January 2026
Unknown Shipment Details
I had a terrible experience using this service, which ended up being a complete waste of my time and money.
I ordered a bottle of spirits from a US auction house and paid for it to be shipped by UPS to the forward2me warehouse in the US. However, the first email I received informed me that forward2me could not ship alcohol outside of the US to England.
I then asked a friend if I could use their US address for delivery and submitted a second request to customer service, offering to pay for the postage myself. Unfortunately, the second response was even more disappointing. The customer service team requested that I provide a return label from the UK for the return postage label from the US to the US. The value of the spirits is over $1000 USD, and instead of helping, the customer service representative offered to dispose of it free of charge.
I chose the forward2me because I need someone to look after my package in the USA and can help me forward it safely to England. It is almost 7 days and I still have no any solution to get my package back.
I ordered a bottle of spirits from a US auction house and paid for it to be shipped by UPS to the forward2me warehouse in the US. However, the first email I received informed me that forward2me could not ship alcohol outside of the US to England.
I then asked a friend if I could use their US address for delivery and submitted a second request to customer service, offering to pay for the postage myself. Unfortunately, the second response was even more disappointing. The customer service team requested that I provide a return label from the UK for the return postage label from the US to the US. The value of the spirits is over $1000 USD, and instead of helping, the customer service representative offered to dispose of it free of charge.
I chose the forward2me because I need someone to look after my package in the USA and can help me forward it safely to England. It is almost 7 days and I still have no any solution to get my package back.
Hi Moutai,
I sincerely apologise for the issues you’ve experienced with your shipment.
As stated in our FAQ https://forward2me.zendesk.com/hc/en-gb/articles/360016228420-Can-I-ship-alcohol-via-forward2me, we are unable to offer alcohol shipments from our US warehouse. On this occasion, the only options available are to:
Return the item to the sender,
Ship to a local address (within the US), or
Dispose of the item.
I also note that you provided a prepaid label for your international address, which we unfortunately cannot use. Our system can only process prepaid labels that are intended for returns, not for forwarding internationally, as explained in the FAQ https://forward2me.zendesk.com/hc/en-gb/articles/15737114596764-Can-I-use-my-own-shipping-labels-for-international-shipping.
Thank you for your patience and understanding.
I sincerely apologise for the issues you’ve experienced with your shipment.
As stated in our FAQ https://forward2me.zendesk.com/hc/en-gb/articles/360016228420-Can-I-ship-alcohol-via-forward2me, we are unable to offer alcohol shipments from our US warehouse. On this occasion, the only options available are to:
Return the item to the sender,
Ship to a local address (within the US), or
Dispose of the item.
I also note that you provided a prepaid label for your international address, which we unfortunately cannot use. Our system can only process prepaid labels that are intended for returns, not for forwarding internationally, as explained in the FAQ https://forward2me.zendesk.com/hc/en-gb/articles/15737114596764-Can-I-use-my-own-shipping-labels-for-international-shipping.
Thank you for your patience and understanding.
Unverified Customer
31 December 2025
Unknown Shipment Details
I was initially sceptical with the concept of forwarding but really wanted a watch accessory from the Netherlands. Using Forward2Me was really easy and I got what I wanted. Will definitley use again, top marks from me - a genuinley happy customer.
Many thanks for the 5 star review. 😊
Allen Clark
29 December 2025
DHL Express Worldwide
AC
I’ve used the service to buy cologne my first experience I had no idea what to do and Forward2me is not very clear with their instructions. I phoned the customer service line which also cost me money and the person answered the phone just Hello didn’t say Forward2me customer service just Hello it was so strange I thought I was being scammed .. then I had to pay to have my package rewrapped because it’s dangerous goods I opted for the pay the duties with them but the border agency wouldn’t accept that and I had to pay them again, I tried to get my money back from Forward2me and I had zero luck .. if I use this company again I know what to do now do not use the prepay duties option order a huge order not just one thing.. I’m sure it will be much easier the second time using Forward2me but the first time is very very confusing and it also takes over 24 hours to get a reply from customer service when you email …
Hi,
We apologise for any inconvenience this has caused you. I have sent you an email to explain things in detail. ^NB
We apologise for any inconvenience this has caused you. I have sent you an email to explain things in detail. ^NB
Unverified Customer
29 December 2025
Unknown Shipment Details
The company answered my questions very promptly. Mr. Jamie from UK was very kind, and has answered my questions in a very professional way, as its my first time to use forward2me.
Thank you for your5-star review for Jamie!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
D.S Lechner
28 December 2025
UPS Express Saver
DL
Communication was fast, pictures were sent on time, and everything was shipped out quickly.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
28 December 2025
Unknown Shipment Details
I've used freight forwarders before but never dealt with battery restrictions like this. Had packages sitting in the US warehouse past free storage because I couldn't figure out how to combine them with the dangerous goods flags.
NICA helped me understand the 2-battery-per-box limit and worked out how to split everything efficiently. The whole process involved a lot of questions from me about FedEx Economy vs Priority, duty prepayment options, cost comparisons she answered everything clearly and never made me feel like I was being annoying.
When I needed quotes fast to make a decision, she got them to me same day. The shipping invoice process worked smoothly once we figured out the right configuration.
Really solid customer support from start to finish.
NICA helped me understand the 2-battery-per-box limit and worked out how to split everything efficiently. The whole process involved a lot of questions from me about FedEx Economy vs Priority, duty prepayment options, cost comparisons she answered everything clearly and never made me feel like I was being annoying.
When I needed quotes fast to make a decision, she got them to me same day. The shipping invoice process worked smoothly once we figured out the right configuration.
Really solid customer support from start to finish.
It’s great to know that all your questions were answered clearly, quotes were provided promptly, and the shipping process worked seamlessly once the right configuration was in place. We’ll be sure to share your kind words with NICA—she’ll be delighted to hear this feedback.
Ryan Ruiz
27 December 2025
DHL Express Worldwide
RR
Amazing service. When tariffs go away I will order to Forward2me again
Thanks for the 5 star review.
Woo
26 December 2025
DHL Express Worldwide
W
Safe and reliable
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
25 December 2025
Unknown Shipment Details
Kaye from customer service was absolutely amazing! So helpful and friendly!!! Fast response too and on the holiday! Highly recommended. (De, USA)
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
The Zookeeper
23 December 2025
FedEx Connect Plus
TZ
It worked, but at a price. Very expensive shipping costs.
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Emmanuelle
23 December 2025
FedEx International Priority
E
Everything went good
Thanks for the 5 star review.
LD
23 December 2025
UPS Express Saver
L
Best company for UK and German forwarding. Full comprehensive shipping capabilities and prompt service.
Thank you for your 5-star review!
We appreciate your business with us.
Happy Holidays!
^NB
We appreciate your business with us.
Happy Holidays!
^NB
hicham lagnibi
22 December 2025
FedEx International Priority
HL
I had a very good experience with Forward2Me. The service is reliable, fast, and well organized. My package arrived safely and was handled professionally from start to finish. Their customer support is responsive and helpful, and the tracking updates were clear throughout the process. I highly recommend Forward2Me to anyone looking for a trustworthy international parcel forwarding service.
Many thanks for the 5 star review. 😊
Dave Martin
22 December 2025
FedEx International Priority
DM
Forward2me is company you can trust for their work without hassle.
Many thanks for the 5 star review. 😊
Se
21 December 2025
UPS Standard Single
S
All great! I've been using this company for a few years (ordering from the UK, US, and, recently, Japan) and I've never had any issues. I love that they don't ask you to pay a fee when you register or to authenticate the address, and I found that their shipping rates are quite competitive compared to similar companies. Everything always comes really well-packaged too. Keep up the great work!
Many thanks for the 5 star review. 😊
soso
21 December 2025
UPS Standard Single
S
I’ve had a very good experience with Forward2Me. I live in France and sometimes want to buy things from the UK, and they always ship quickly. I really recommend them.
Many thanks for the 5 star review. 😊
Eline
21 December 2025
FedEx International Priority
E
I did my first shipment and worked out very well. I have ordered some presents in Europe and got it delivered in Kuwait.
Many thanks for the 5 star review. 😊
Unverified Customer
20 December 2025
Unknown Shipment Details
Be aware the forward2me previously mygermany is not reliable at all. They will hold your items as hostage and super high shipping costs. They never reply charge you for storage when you are suppose to have free for a month more without any reasons, their shipping costs are 3 times from their shipping calculator with the exact same weight AND dimensions. They will not consolidate package correctly either, they will leave half of the box empty. THEIR WEBSITE HAS SERIOUS ISSUES.
BE AWARE THEY WILL RIP YOU OFF.
BE AWARE THEY WILL RIP YOU OFF.
Thanks for the feedback.
myGermany is now forward2me.
Are you able to send us an email at info@forward2me.com to discuss this issue.
Kindly attention your email to "Aims".
Kind regards
myGermany is now forward2me.
Are you able to send us an email at info@forward2me.com to discuss this issue.
Kindly attention your email to "Aims".
Kind regards
Evdokia Sourla
19 December 2025
FedEx Regional Economy
ES
I was very satisfied the first time I used the service! I was glad about the updates and all and all with the customer support
Thanks for the 5 star review :)
Rene
19 December 2025
UPS Standard Single
R
I had my doubts at first because I am new to this type of service, but I am honestly very positively surprised how effortlessly this company helped me solve my shipping issue from UK. Everything was smooth, their website is also intuitive and processes are well-tuned. Thank you guys, keep it going!
Thanks for the 5 star review :)
Unverified Customer
18 December 2025
Unknown Shipment Details
Jhe was quick and reliable to respond back to me. Jhe picked the package option and courier I wanted.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
18 December 2025
Unknown Shipment Details
Everything was done quickly and without delay. Thank you, "Jus."
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unverified Customer
18 December 2025
Unknown Shipment Details
Forward2Me's representative in Germany, Joyce, was so very helpful in getting an important package out of Polish customs for me. Thanks ever so much!!
Thanks for the 5 star review for Joyce :)
Unverified Customer
18 December 2025
Unknown Shipment Details
KAYE WAS VERY HELPFULL INDEED. SHE WENT OVER AND ABOVE IN HER EFFORTS TO ASSIST ME FROM THE OTHER SIDE OF THE GLOBE. VERY RARELY DO I OR ANYODY ELSE FOR THAT MATTER EXPERIENCE SUCH A HIGHT STANDARD IN CUSTOMER SERVICE. I WOULD LIKE TO OFFER HER A JOB IN AUSTRALIA!!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unverified Customer
17 December 2025
Unknown Shipment Details
My package is stuck in the UK and the customer service will NOT help me!
I explained the situation to them, I called DHL and Forward2Me needs to create a shipping label so I can give the track and trace code to DHL for the right documentation.
I keep getting avoiding answers how they have not yet shipped the package and if I'm aware that it's at my own risk when I do so without documentation.
READ MY MESSAGES!!!!!!!!!
This customer service is ABSOLUTE TRASH!!! This has been going on for almost a week now!
Edit on the response: I have been mailing you FOR TWO WEEKS and I have NO response. Figure it out.
Edit to second response: so after trying to get my review deleted because it was negative, you're now coming up with a new excuse. I hadn't paid for anything yet. I came to an agreement with your employee. The package would be put on hold. You're a horrible scam company with even worse customer service. I'm happy I'm done with you.
I explained the situation to them, I called DHL and Forward2Me needs to create a shipping label so I can give the track and trace code to DHL for the right documentation.
I keep getting avoiding answers how they have not yet shipped the package and if I'm aware that it's at my own risk when I do so without documentation.
READ MY MESSAGES!!!!!!!!!
This customer service is ABSOLUTE TRASH!!! This has been going on for almost a week now!
Edit on the response: I have been mailing you FOR TWO WEEKS and I have NO response. Figure it out.
Edit to second response: so after trying to get my review deleted because it was negative, you're now coming up with a new excuse. I hadn't paid for anything yet. I came to an agreement with your employee. The package would be put on hold. You're a horrible scam company with even worse customer service. I'm happy I'm done with you.
We sincerely apologize for the inconvenience.
Our process is slightly different when a shipment has already been paid for, making it difficult to stop it once it is in the shipping and processing stage.
Additionally, due to the peak season, our team is currently experiencing a high volume of orders, which may cause some delays.
We wanted to inform you that, according to our records, your shipment was successfully delivered on Tuesday, December 23, 2025.
Kind regards
Our process is slightly different when a shipment has already been paid for, making it difficult to stop it once it is in the shipping and processing stage.
Additionally, due to the peak season, our team is currently experiencing a high volume of orders, which may cause some delays.
We wanted to inform you that, according to our records, your shipment was successfully delivered on Tuesday, December 23, 2025.
Kind regards
brian rignace
17 December 2025
FedEx International Economy
BR
Service are very helpful.
Many thanks for the 5 star review. 😊
Unverified Customer
16 December 2025
Unknown Shipment Details
Hatte mir in den USA was bestellt was am 5. Dezember an Forward2me übergeben wurde. Seitdem ist absoluter Stillstand. Keinerlei Information über den Verbleib meines Paketes. Im Status steht nur „Processing“. Wie lange?! 2 Wochen?! In den anderen Warenlagern ging es in der Vergangenheit am nächsten Tag direkt raus. Vielleicht sollte man das US-Lager dicht machen und einer anderen Firma vertraglich damit betreuen.
Thanks for the feedback
We made big changes for our USA processing since last year. Starting April 7, 2025, all customers will need to upload a purchase invoice to verify the contents of their shipment. This is a simple step and can be done directly from your forward2me account.
Invoices are mandatory for all shipments forwarded through our US warehouse. Uploading your purchase document from a US retailer verifies the contents of your shipment and ensures compliance with US Customs & Border Protection (CBP) cargo description rules. This helps us process your package more efficiently and reduces the risk of delays or rejections due to missing or incomplete shipment details.
For full details on this process, you can check out our guide here:
🔗 Invoice Upload Guide https://www.forward2me.com/incoming-package/
Kind regards
We made big changes for our USA processing since last year. Starting April 7, 2025, all customers will need to upload a purchase invoice to verify the contents of their shipment. This is a simple step and can be done directly from your forward2me account.
Invoices are mandatory for all shipments forwarded through our US warehouse. Uploading your purchase document from a US retailer verifies the contents of your shipment and ensures compliance with US Customs & Border Protection (CBP) cargo description rules. This helps us process your package more efficiently and reduces the risk of delays or rejections due to missing or incomplete shipment details.
For full details on this process, you can check out our guide here:
🔗 Invoice Upload Guide https://www.forward2me.com/incoming-package/
Kind regards
Unverified Customer
16 December 2025
Unknown Shipment Details
Pure Scam by Forward2Me – Don’t Fall for It!
I had an absolutely horrific experience with Forward2Me, a company that claims to offer reliable shipping services but is actually a real trap designed to steal your money. I sent a package to Italy, paying $82.26 for a 2-day UPS service. Instead of arriving on time, the package reached Italy after 5 days, and then it was stuck for another 7 days at customs. Following an unauthorized inspection by customs (without my presence), they claimed the product’s value was higher and demanded additional payments as if it were a business shipment.
As a customer, I exercised my legal right to refuse acceptance of the package and requested its return – a standard procedure that shouldn’t have caused any issues. But that’s where the real nightmare began: I waited another full week for UPS to return the package, after countless exhausting emails and phone calls. Finally, the package arrived back at Forward2Me, and I prepared to get a refund from the seller.
But Forward2Me refused to release the package, claiming that UPS was demanding $329.47 for the return – an absurd amount, higher than the value of the product itself! They sent me a vague and suspicious “invoice,” telling me that without payment, the package would remain held hostage. When I contacted UPS directly, they confirmed that the package had been delivered normally, with no additional payment requests. “It’s a standard return procedure,” they said, adding that they couldn’t refund the shipping but had no other claims.
Forward2Me is trying to rob me by inventing imaginary fees, holding my package hostage, and ruining the entire process. Not only am I not even asking for a refund on the delayed shipping, but now I risk losing everything because of them. This isn’t service – it’s organized fraud!
Please, stay far away from this company. There are better and more trustworthy alternatives out there. Don’t try it – you’ll regret it!
Answer to the replay of forward to me: UPS is unknown to this fee and open a request for lost package. If it was as you tell the return cost is 4 time the sending cost. The price is like it returns a elephant inside my package at return. Or i will pay for all your receiving package because ups is unknown to this bill.
I had an absolutely horrific experience with Forward2Me, a company that claims to offer reliable shipping services but is actually a real trap designed to steal your money. I sent a package to Italy, paying $82.26 for a 2-day UPS service. Instead of arriving on time, the package reached Italy after 5 days, and then it was stuck for another 7 days at customs. Following an unauthorized inspection by customs (without my presence), they claimed the product’s value was higher and demanded additional payments as if it were a business shipment.
As a customer, I exercised my legal right to refuse acceptance of the package and requested its return – a standard procedure that shouldn’t have caused any issues. But that’s where the real nightmare began: I waited another full week for UPS to return the package, after countless exhausting emails and phone calls. Finally, the package arrived back at Forward2Me, and I prepared to get a refund from the seller.
But Forward2Me refused to release the package, claiming that UPS was demanding $329.47 for the return – an absurd amount, higher than the value of the product itself! They sent me a vague and suspicious “invoice,” telling me that without payment, the package would remain held hostage. When I contacted UPS directly, they confirmed that the package had been delivered normally, with no additional payment requests. “It’s a standard return procedure,” they said, adding that they couldn’t refund the shipping but had no other claims.
Forward2Me is trying to rob me by inventing imaginary fees, holding my package hostage, and ruining the entire process. Not only am I not even asking for a refund on the delayed shipping, but now I risk losing everything because of them. This isn’t service – it’s organized fraud!
Please, stay far away from this company. There are better and more trustworthy alternatives out there. Don’t try it – you’ll regret it!
Answer to the replay of forward to me: UPS is unknown to this fee and open a request for lost package. If it was as you tell the return cost is 4 time the sending cost. The price is like it returns a elephant inside my package at return. Or i will pay for all your receiving package because ups is unknown to this bill.
We're sorry if you feel this way.
Forward2Me is a legitimate and fully licensed logistics and mail forwarding company. We provide international shipping services in full compliance with courier regulations and local customs laws. We take all customer concerns seriously and aim to resolve them transparently.
Your package to Italy was refused at destination due to Italian customs requiring a business import permit. This is a legal requirement, and Forward2Me cannot override customs decisions.
As per our Terms & Conditions, consignees are responsible for ensuring all import requirements, permits, and customs documentation are met. When a shipment is refused or fails customs clearance, return transportation fees apply. The return fee reflects UPS’s international return costs, which are set by the courier and separate from your original outbound shipping fee. Forward2Me does not profit from these charges.
We assure you that Forward2Me operates as a reliable, professional logistics provider and does not engage in fraudulent practices. Any delays or fees are a result of customs regulations and standard courier policies, not our company policies.
We appreciate your understanding and remain available for any further questions or clarification.
Forward2Me is a legitimate and fully licensed logistics and mail forwarding company. We provide international shipping services in full compliance with courier regulations and local customs laws. We take all customer concerns seriously and aim to resolve them transparently.
Your package to Italy was refused at destination due to Italian customs requiring a business import permit. This is a legal requirement, and Forward2Me cannot override customs decisions.
As per our Terms & Conditions, consignees are responsible for ensuring all import requirements, permits, and customs documentation are met. When a shipment is refused or fails customs clearance, return transportation fees apply. The return fee reflects UPS’s international return costs, which are set by the courier and separate from your original outbound shipping fee. Forward2Me does not profit from these charges.
We assure you that Forward2Me operates as a reliable, professional logistics provider and does not engage in fraudulent practices. Any delays or fees are a result of customs regulations and standard courier policies, not our company policies.
We appreciate your understanding and remain available for any further questions or clarification.
Unverified Customer
16 December 2025
Unknown Shipment Details
Great support, great team
Many thanks for the 5 star review. 😊
Unverified Customer
14 December 2025
Unknown Shipment Details
I have shipped with Forward2me several times and have always been very satisfied. Now I needed help for the first time. Although today is Sunday, Aimee helped me very quickly, kindly, and reliably, and my problem was solved immediately. Five stars are therefore well deserved 👍
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
13 December 2025
Unknown Shipment Details
My first experience with Forward2me has been very good. The parcel has been processed fast even with a re-pack service. The package went 11 000 km and has been delivered on 3rd working day! There are quite many delivery options to choose. Nevertheless, not everything works as expected - sometimes a recepient is asked for a mandatory re-pack even everything looks alright on a photo (the system does not allow you to continue without a re-pack). You pay extra fees without a proper notice (e.g. re-pack for safety option). Customer service is impossible to reach via a call (just email).
Unverified Customer
13 December 2025
Unknown Shipment Details
Extremely helpful. They sort out problems very professionally. Im very happy with the service
Many thanks for the 5 star review. 😊
Grace G
13 December 2025
FedEx Connect Plus
GG
Forward2me was honest, well packaged and timely. Got my mom package from overseas Christmas, and it came in time. Will use again!
Many thanks for the 5 star review. 😊
James
13 December 2025
FedEx Connect Plus
J
Had multiple shipments combined and sent to me. The process was simple and fast. My package arrived in perfect condition with my invoices enclosed. Will definitely use again.
Many thanks for the 5 star review. 😊
Bibi
12 December 2025
UPS Standard Single
B
Reliable and good service. First package took bit longer than expected until shipped but the second one didn‘t take long. Overall, i recommend!
Many thanks for the 5 star review. 😊