Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
24 July 2025
Unknown Shipment Details
Thanks for the 5 star review Nica :)
Unverified Customer
22 July 2025
Unknown Shipment Details
A complete rip off, charged me 136 euros to ship a package with dhl, which should have cost 34.99 euros based on their standard rates. So Forward2me have charges me an extra 120 euros including extra duty.
The response from Forward2me is incorrect as I had to considerate 2 packages in to one and once that process has started I was unable to select a cheaper shipping solution. Forward2me did offer me a credit for future shipping, BUT as I used this service for a specific purpose the offer of credit was of no value to me.
The response from Forward2me is incorrect as I had to considerate 2 packages in to one and once that process has started I was unable to select a cheaper shipping solution. Forward2me did offer me a credit for future shipping, BUT as I used this service for a specific purpose the offer of credit was of no value to me.
Thanks for your feedback.
At forward2me, we are committed to offering the most competitive prices in the industry, backed by our Price Match Guarantee and Free Return to Sender service.
If you find a lower price for an identical service before requesting a shipment, simply share the link with us, and we will match the price. If you change your mind after your parcel arrives at our warehouse, you can request a free return to sender, and we will handle it for you at no cost. Additionally, if you discover a lower price after receiving your parcel, just provide the link, and we will refund the shipping price in full. You can find more details on our Price Match Guarantee here.(https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
At forward2me, we are committed to offering the most competitive prices in the industry, backed by our Price Match Guarantee and Free Return to Sender service.
If you find a lower price for an identical service before requesting a shipment, simply share the link with us, and we will match the price. If you change your mind after your parcel arrives at our warehouse, you can request a free return to sender, and we will handle it for you at no cost. Additionally, if you discover a lower price after receiving your parcel, just provide the link, and we will refund the shipping price in full. You can find more details on our Price Match Guarantee here.(https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Unverified Customer
22 July 2025
Unknown Shipment Details
While I love the service, there have been changes which make me less enthusiastic about their service. We are now required to upload an invoice rather than inputting the information yourself. Great idea in theory and when you upload the invoice ahead of the time it automatically lists everything with prices and it looks like you are all set. Then your package arrives, and they put it on hold with the reason "Awaiting Invoice" despite it all ready having been uploaded 2 days before delivery and cant reload because its all ready there. Very frustrating, because now I have to submit a ticket to ask why its has not been processed, which will take a few days for them to respond - so now its more delays.
Thank you for your feedback and for sharing your experience — we truly appreciate your continued support and understand your frustration.
We're currently working closely with our US team to improve how invoices are processed. We’ve recently implemented an updated invoice upload system, which is designed to streamline the process and reduce the need for manual input. However, we acknowledge that it's not yet functioning as efficiently as intended, especially in situations like the one you encountered, where a correctly uploaded invoice still results in a hold.
Please rest assured that we’re actively working to refine this system and reduce unnecessary delays. In the meantime, if your package remains on hold despite the invoice being uploaded, feel free to reference the upload in your ticket so our team can resolve it more quickly.
We truly value your patience and understanding as we make these improvements, and we’re committed to ensuring a smoother experience moving forward.
We're currently working closely with our US team to improve how invoices are processed. We’ve recently implemented an updated invoice upload system, which is designed to streamline the process and reduce the need for manual input. However, we acknowledge that it's not yet functioning as efficiently as intended, especially in situations like the one you encountered, where a correctly uploaded invoice still results in a hold.
Please rest assured that we’re actively working to refine this system and reduce unnecessary delays. In the meantime, if your package remains on hold despite the invoice being uploaded, feel free to reference the upload in your ticket so our team can resolve it more quickly.
We truly value your patience and understanding as we make these improvements, and we’re committed to ensuring a smoother experience moving forward.
Riad S
18 July 2025
FedEx International Priority
RS
Hidden fees and forces custom duties fees upfront when shipping.
Edit: problem is the upfront custom duties are three times the actual custom duties I would pay directly to the customs. So basically they abuse this new DDP policy to overcharge. I have no issue with other package forwarding services.
Edit: problem is the upfront custom duties are three times the actual custom duties I would pay directly to the customs. So basically they abuse this new DDP policy to overcharge. I have no issue with other package forwarding services.
Thanks for the feedback.
We’ve recently experienced repeated issues where couriers has billed back duties and taxes to the shipper, even when shipments were sent using DAP (Delivered at Place) terms. This has caused unexpected costs and inconsistencies.
We’ve made the decision to only allow DDP (Delivered Duties Paid) shipments to Saudi Arabia moving forward. This ensures all duties and taxes are prepaid and accounted for upfront, eliminating the risk of surprise charges later.
This policy now applies to all shipments from all our warehouse locations.
Thank you for your understanding.
We’ve recently experienced repeated issues where couriers has billed back duties and taxes to the shipper, even when shipments were sent using DAP (Delivered at Place) terms. This has caused unexpected costs and inconsistencies.
We’ve made the decision to only allow DDP (Delivered Duties Paid) shipments to Saudi Arabia moving forward. This ensures all duties and taxes are prepaid and accounted for upfront, eliminating the risk of surprise charges later.
This policy now applies to all shipments from all our warehouse locations.
Thank you for your understanding.
Unverified Customer
17 July 2025
Unknown Shipment Details
Excellent customer service. Thank you HONEY-MARICRIS for all your support.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey and Maricris ❤️
Unverified Customer
16 July 2025
Unknown Shipment Details
Definitely very reliable, professional and fast delivery. So glad this service exists. Highly recommended! Thank you, USA Warehouse!
Thanks for the 5 star review :)
Konstantinos
16 July 2025
UPS Standard Single
K
All good and professional!
Thanks for the 5 star review :)
Unverified Customer
15 July 2025
Unknown Shipment Details
#Edited
We had some conversation by an Email and Aimee from Customer Experience Manager promised to ship & repack free of charge this time for the delay and making me waiting 4-5 days,i hope all will be good as i been using forward2me for tons of shipment thank you Aimee!
We had some conversation by an Email and Aimee from Customer Experience Manager promised to ship & repack free of charge this time for the delay and making me waiting 4-5 days,i hope all will be good as i been using forward2me for tons of shipment thank you Aimee!
Thanks for the feedback.
Our US team is currently experiencing some backlogs due to the weekend, which may be causing delays in updating parcel information. Based on what we’re seeing, your package is likely already booked in. We believe the issue is already resolved.
Customer Satisfaction Team
Our US team is currently experiencing some backlogs due to the weekend, which may be causing delays in updating parcel information. Based on what we’re seeing, your package is likely already booked in. We believe the issue is already resolved.
Customer Satisfaction Team
TMA
13 July 2025
UPS Worldwide Expedited
T
Love this service. Great communication, great website and all items arrived in a timely manner! Will definately use again if needed!
Many thanks for the 5 star review. 😊
Georg
12 July 2025
FedEx Regional Economy
G
Great service. Everything went smooth. Managed to get package across Europe from German companies that don't deliver to my Country. Very happy.
Many thanks for the 5 star review. 😊
Unverified Customer
12 July 2025
Unknown Shipment Details
While forward2me UK are a bit slow, but friendly and thrustworthy, forward2me USA is a complete different storry. While all purchase documents have been submited even before the goods have arrived to forward2me USA, questioning started useing standard emails ("Tracking Number:, Courier Details:, Sender Details:, Brief description of the package contents:, Copy of Purchase Invoice/Proof of Purchase:). No one looked into the uploaded documents. It went on in a loop. Sending me questions, not reading answers, sending same or slightly different questions, 13 times!!! Waiting up to 4/5 days for reaction sometimes. Its all about two fans, two cpu brackets and a cutting tool. In the meantime I compiled a list additional to invoices. This list contains: description, shipping company, tracking id and value of goods for each article. This list has been send several times to forward2me USA and is strictly ignored. Then I got the confirmation Jxxxx understood the issue: "To confirm, the tracking id xxx- should only have the below item? bi-metal hole cutter flat drill edge", to fix the wrong allocation. I confirmed and Jxxxx wrote me to do that within two days. Next I was asked to confirm the physical disposal of the articles by Jxxxx. I asked forward2 for another employe to help me, but was asigned back to Jxxxx. Now the tracking number of the fans has been removed out of forward2me´s system without my consent. The whole process starts feeling like a mind game. Thanks to the removed tracking number I am not even able to combine and repack and ship with wrong allocations, paying double tax. I cannot access the goods any more. In two days I am running in a situation, where I have to pay almost $100 for storage per month. Fully dependend on the mercy of forward2me to get the articles repacked and shipped to Germany.
Update: Now everything was solved within 6 days, the parcel is on its way.
I am very thankful Aimee solved the issue. forward2me has taken over shipping costs at their expense as goodwill gesture. Did not expect that at all.
Thank you very much Aimee for helping out and for generous conditions.
Update: Now everything was solved within 6 days, the parcel is on its way.
I am very thankful Aimee solved the issue. forward2me has taken over shipping costs at their expense as goodwill gesture. Did not expect that at all.
Thank you very much Aimee for helping out and for generous conditions.
Thank you so much for your kind update —we're really glad to hear everything has been resolved and that your parcel is now on its way.
We truly appreciate your patience throughout the process. We’re happy we could step in to make things right and hope this restores your confidence in our service.
If you need any further help, we're always here for you.
Warm regards
We truly appreciate your patience throughout the process. We’re happy we could step in to make things right and hope this restores your confidence in our service.
If you need any further help, we're always here for you.
Warm regards
Jeffrey
12 July 2025
DHL Express Worldwide
J
Great service, thanks
Many thanks for the 5 star review. 😊
Unverified Customer
11 July 2025
Unknown Shipment Details
Perfect Nice
Many thanks for the 5 star review. 😊
Unverified Customer
11 July 2025
Unknown Shipment Details
They help you to order things that doesnt ship to your country
Many thanks for the 5 star review. 😊
AHMED ASIRI
11 July 2025
FedEx International Economy
AA
Very nice
Continuous follow-up and clear and easy site
Continuous follow-up and clear and easy site
Many thanks for the 5 star review. 😊
Unverified Customer
10 July 2025
Unknown Shipment Details
Excellent customer service from Nica. Relating to an item at Preston warehouse. Good clear and timely communications and followup. ⭐️⭐️⭐️⭐️⭐️
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
10 July 2025
Unknown Shipment Details
Honey a été parfait il m’a bien aidé pour ma livraison ce site est vraiment au top
Merci encore
Merci encore
Many thanks for the 5 star review. 😊
Sean
10 July 2025
DHL Express Worldwide
S
It was a seamless experience
Many thanks for the 5 star review. 😊
Unverified Customer
10 July 2025
Unknown Shipment Details
Good service and responders
Many thanks for the 5 star review. 😊
Patrick Aucoin
10 July 2025
DHL Express Worldwide
PA
Quick and the goods were well handled. I’ve used forward2me a few times it’s a companies that handles parcels that are delicate and I’ve had nothing but good experiences.
Many thanks for the 5 star review. 😊
Unverified Customer
09 July 2025
Unknown Shipment Details
Received my Brompton!
My first experience was terrible. After arrival at the German warehouse, my parcel was put on hold for a long time. The first-line support gave unhelpful responses.
But then Joyce took over my case and got the package shipped.
Thank you so much, Joyce!
My first experience was terrible. After arrival at the German warehouse, my parcel was put on hold for a long time. The first-line support gave unhelpful responses.
But then Joyce took over my case and got the package shipped.
Thank you so much, Joyce!
That's wonderful to hear! Thank you for sharing your experience with us and 4 star review for Joyce❤️
Michael Roland
09 July 2025
UPS Standard Single
MR
Support, guidance and understanding provided by the customer support organization at forward2me, helping me to overcome massive import processing delays experienced when using UPS for two shipments to Germany.
Many thanks for the 5 star review. 😊
Tiago Braga
09 July 2025
FedEx Connect Plus
TB
Everything arrived as expected from UK to Portugal. The same day it was delivered to forward2me it showed in the website, paid the extra small fee for the repacking, pre-paid the duties with the new option they give so you don’t have to pay the ridiculous courier fees and it arrived super fast and secured to my house. Excellent and fast service.
Many thanks for the 5 star review. 😊
Daniel
09 July 2025
UPS Standard Single
D
Fast delivery, safe repackaging, great communication. Everything, as expected :) I highly recommend this service and will definitely use it again in the future.
Many thanks for the 5 star review. 😊
Unverified Customer
08 July 2025
Unknown Shipment Details
I had a bit of an issue with my package due to it being classified as containing dangerous goods turns out lavender essential oil falls into that category. It caused some delays, but I must say the support I received made all the difference.
A huge thank you to Joyce from the customer service team! She was incredibly helpful and guided me patiently through the whole process. In the end, I was even offered free shipping, which was completely unexpected and truly appreciated.
This kind of gesture really shows how much forward2me values their customers. I’ll definitely keep using your service and won’t hesitate to refer others.
God bless you for the kindness and professionalism. 🙏
A huge thank you to Joyce from the customer service team! She was incredibly helpful and guided me patiently through the whole process. In the end, I was even offered free shipping, which was completely unexpected and truly appreciated.
This kind of gesture really shows how much forward2me values their customers. I’ll definitely keep using your service and won’t hesitate to refer others.
God bless you for the kindness and professionalism. 🙏
We’ve reviewed the details of your feedback. However, we’re unable to recognize this as genuine or verified based on the information provided. To help us investigate further, could you kindly share any additional details or context?
You may also contact us directly at info@forward2me.com for a more thorough review.
We appreciate your understanding and look forward to resolving this with you.
Best regards,
Unverified Customer
08 July 2025
Unknown Shipment Details
Au top, rapide et efficace.
Many thanks for the 5 star review. 😊
Ryan
08 July 2025
DPD Classic
R
I’ve received 4 different shipments via Forward2me in the last year and must say I am very pleased with their service.
Website Handling:
The forward2me website is not the most intuitive, but sufficiently simple for me. After some time getting to know the website and how it works I easily received my warehouse address.
After shipping my Items to the warehouse address, I received an email from forward2me upon their arrival and easily forwarded them to my address. I was able to choose between multiple carriers with different pricing and delivery times.
Delivery Time:
All four of my shipments so far had arrived on time without any delays. I’ve tried multiple carriers like UPS/FedEX and their F2me cross border shipping and all of them worked very well.
Package Condition:
Since I ordered items that could easily break on an international shipment, I was very worried at first, but amazed when my packages arrived.
All four of them arrived a in a great condition in respect to the distance they had traveled.
Overall I am very satisfied with their service and haven’t had any problems so far.
Website Handling:
The forward2me website is not the most intuitive, but sufficiently simple for me. After some time getting to know the website and how it works I easily received my warehouse address.
After shipping my Items to the warehouse address, I received an email from forward2me upon their arrival and easily forwarded them to my address. I was able to choose between multiple carriers with different pricing and delivery times.
Delivery Time:
All four of my shipments so far had arrived on time without any delays. I’ve tried multiple carriers like UPS/FedEX and their F2me cross border shipping and all of them worked very well.
Package Condition:
Since I ordered items that could easily break on an international shipment, I was very worried at first, but amazed when my packages arrived.
All four of them arrived a in a great condition in respect to the distance they had traveled.
Overall I am very satisfied with their service and haven’t had any problems so far.
Thank you for sharing your positive experience!
We’re happy to hear that you’ve had such a smooth and reliable experience with forward2me over the past year. It’s great to know that, despite the website not being the most intuitive at first, you were able to navigate it comfortably and manage your shipments without issues.
Warm regards,
We’re happy to hear that you’ve had such a smooth and reliable experience with forward2me over the past year. It’s great to know that, despite the website not being the most intuitive at first, you were able to navigate it comfortably and manage your shipments without issues.
Warm regards,
ADITI AYUB
08 July 2025
FedEx Connect Plus
AA
I recently used Forward2me for a package forwarding service from the UK, and here’s my experience:
✅ Positives:
Easy to set up and use.
The parcel was delivered safely and on time.
Great customer support when I had queries about shipping options.
❌ What could be better (optional):
One of my items was missing from the parcel — still awaiting investigation ,
✅ Positives:
Easy to set up and use.
The parcel was delivered safely and on time.
Great customer support when I had queries about shipping options.
❌ What could be better (optional):
One of my items was missing from the parcel — still awaiting investigation ,
Many thanks for the 5 star review. 😊
Unverified Customer
07 July 2025
Unknown Shipment Details
I’m so happy with my decision to have my items delivered via Forward2Me!
I ordered some shoes and jeans from Ariat International in the USA. Initially, I thought all the items would arrive in the Warehouse in one package, but they ended up being delivered in three separate shipments.
Joyce and Nica from the warehouse in Delaware, USA, were incredibly helpful. They assisted me in filling out the necessary information for each shipment and made sure that all my items were repacked together into one large box, including the original shoe boxes, just as I requested.
Everything was beautifully packed, and the whole process felt very smooth. They were super friendly, fast, and kept me constantly updated via WhatsApp and email — so I always knew what was going on.
I received the package in Germany today, and it arrived in perfect condition. All the items were well protected and just as I had hoped!
One thing I didn’t realize (my own oversight) is that Forward2Me only handles the shipping charges — not the customs or import taxes. Since my order value was over €150, I had to pay additional taxes upon arrival in Germany. Just something to keep in mind when ordering from the U.S.! But honestly, these were unique products I couldn’t find here, so I’m still very happy.
Overall, I can highly recommend Forward2Me for their outstanding service and great communication. I’ll definitely use them again for future orders!
I ordered some shoes and jeans from Ariat International in the USA. Initially, I thought all the items would arrive in the Warehouse in one package, but they ended up being delivered in three separate shipments.
Joyce and Nica from the warehouse in Delaware, USA, were incredibly helpful. They assisted me in filling out the necessary information for each shipment and made sure that all my items were repacked together into one large box, including the original shoe boxes, just as I requested.
Everything was beautifully packed, and the whole process felt very smooth. They were super friendly, fast, and kept me constantly updated via WhatsApp and email — so I always knew what was going on.
I received the package in Germany today, and it arrived in perfect condition. All the items were well protected and just as I had hoped!
One thing I didn’t realize (my own oversight) is that Forward2Me only handles the shipping charges — not the customs or import taxes. Since my order value was over €150, I had to pay additional taxes upon arrival in Germany. Just something to keep in mind when ordering from the U.S.! But honestly, these were unique products I couldn’t find here, so I’m still very happy.
Overall, I can highly recommend Forward2Me for their outstanding service and great communication. I’ll definitely use them again for future orders!
Many thanks for the 5 star review. 😊
Unverified Customer
07 July 2025
Unknown Shipment Details
I received support because my package was at customs and they hadn't sent me the value to pay. So JOYCE was fantastic and helped me to solve this.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
05 July 2025
Unknown Shipment Details
I have been using their service for some years now however company must have grown and competencies are left behind in basic knowledge on rules and regulations my package started to be categorized wrongly first I ignored it and gave benefit of doubt however as it keeps happening I think your staff needs training reeding rules on shipping and understanding eu law
We do not recognize this review, and the customer has not provided any information to verify their account. Therefore, we believe this may not reflect a genuine experience.
Unverified Customer
04 July 2025
Unknown Shipment Details
I had a great experience with Forward2Me’s customer service. Nica was incredibly helpful, quick to respond, and very kind throughout the process. She handled my request efficiently and made everything very easy for me.
Highly recommend their servic, and special thanks to Nica at the UK warehouse!
Highly recommend their servic, and special thanks to Nica at the UK warehouse!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
04 July 2025
Unknown Shipment Details
The person responded very quickly when I needed help, thank you Nika.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
unagiman
04 July 2025
FedEx Connect Plus
U
The delivery was faster than I expected, which was great, but the price was higher than I expected, which was unavoidable.
Many thanks for the 4 star review. 😊
Ivo Quinones
03 July 2025
DHL Express Worldwide
IQ
Have used there service several times to ship fragrances from UK to US, smooth process, customer service responds quickly. No complaints
Many thanks for the 5 star review. 😊
KFC
03 July 2025
FedEx Connect Plus
K
Too expensive, online system poorly designed so that every shipping requires interraction with customer service, customer service response very slow. Pricing on shipping much higher than other carriers.
Thank you for taking the time to share your feedback.
I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.
We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.
Kind regards
I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.
We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.
Kind regards
Hussein Awed
03 July 2025
FedEx International Economy
HA
First time using it I highly recommend it 10/10
Many thanks for the 5 star review. 😊
Unverified Customer
02 July 2025
Unknown Shipment Details
The customer service is perfect. Aimee from the USA warehouse helped me with a logistical problem I accidentally caused and it all worked out!
Thank you very much
Thank you very much
Many thanks for the 5 star review. 😊
Wil
02 July 2025
UPS Express Saver
W
A bit complicated which made my first experience expensive. But the next time I’ll be better at it
Many thanks for the 4 star review. 😊
Daniel Stege Lindsjø
02 July 2025
UPS Standard Single
DSL
Excellent by all means; sturdy and careful repack.
Reshipping done right!
Reshipping done right!
Many thanks for the 5 star review. 😊
Unverified Customer
01 July 2025
Unknown Shipment Details
Amazing service. Had some issues with what the store in Germany sent to my box. Forward2me worked with me to get my shipment fixed up so I could receive it in the States. Justine is a Superstar!
If you need something sent from Germany to the USA (Manhattan, NYC) this is the service to use.
If you need something sent from Germany to the USA (Manhattan, NYC) this is the service to use.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Justine.❤️
Unverified Customer
01 July 2025
Unknown Shipment Details
I am very happy about the communication, and services. At all time I was informed about the order of my package in the queue and my requests were addressed quite fast. I will use this service again.
Many thanks for the 5 star review. 😊
Unverified Customer
01 July 2025
Unknown Shipment Details
Update: Another support agent helped me within a few hours after I reached out in chat! A bit after I was reconnected with the agent I was working with before and she was kind enough to combine my last packages and ship them off to me. It was completely free as she mentioned before and again was really kind and thorough in her replies. I really appreciated her and the chat agent taking my concerns seriously and letting me know that I am valued as a customer. Though I haven’t received the refund mentioned i’m still happy with how everything was handled and i’ll be sure to keep using their services in the future!
When combining packages their system will occasionally mess up and only select one of your packages to combine and repack which is a waste of money and time. This has happened to me twice now and immediately after this happened again, I reached out to customer service. They took almost a week to get back to me just to tell me they couldn’t because the warehouse already repacked my ONE item.
Again, it took DAYS for my item to get repacked as there were over 400 packages in front of mine and they send you updates on the queue.
And the whole time I was waiting on a response, my other package was accruing storage fees and I was told i’d have to pay AGAIN for repackaging fees.
The agent I was emailing did not care and did not bother to read what I was saying. Because of this it became extremely frustrating to talk to him as he kept trying to cite rules and policies that didn’t apply because it was THEIR system that messed up. Then I was offered a coupon to help with the fees and but the coupon didn’t even work. I was stuck going back and forth with an agent for almost two weeks where nothing got resolved and I had to pay almost $100 just to ship two shirts.
Then another agent reached out and thankfully was very kind. I was offered a refund for my other storage fees and free shipping on my next package but now the storage for my other items have drastically jumped up and the new agent is no longer responding. It’s gone from -4 to -24 to -37 within three or four days which is quite the jump in fees i’m going to have to pay. I’m also worried about the safety of my packages because there is a cut off to them holding your packages and i’ve yet to get a response as my storage time keeps randomly hiking up.
I was extremely disappointed with the first agent’s customer service and i’m trying to remain hopeful with the new agent but again i’m worried about my packages and fees with no further replies from customer service.
When combining packages their system will occasionally mess up and only select one of your packages to combine and repack which is a waste of money and time. This has happened to me twice now and immediately after this happened again, I reached out to customer service. They took almost a week to get back to me just to tell me they couldn’t because the warehouse already repacked my ONE item.
Again, it took DAYS for my item to get repacked as there were over 400 packages in front of mine and they send you updates on the queue.
And the whole time I was waiting on a response, my other package was accruing storage fees and I was told i’d have to pay AGAIN for repackaging fees.
The agent I was emailing did not care and did not bother to read what I was saying. Because of this it became extremely frustrating to talk to him as he kept trying to cite rules and policies that didn’t apply because it was THEIR system that messed up. Then I was offered a coupon to help with the fees and but the coupon didn’t even work. I was stuck going back and forth with an agent for almost two weeks where nothing got resolved and I had to pay almost $100 just to ship two shirts.
Then another agent reached out and thankfully was very kind. I was offered a refund for my other storage fees and free shipping on my next package but now the storage for my other items have drastically jumped up and the new agent is no longer responding. It’s gone from -4 to -24 to -37 within three or four days which is quite the jump in fees i’m going to have to pay. I’m also worried about the safety of my packages because there is a cut off to them holding your packages and i’ve yet to get a response as my storage time keeps randomly hiking up.
I was extremely disappointed with the first agent’s customer service and i’m trying to remain hopeful with the new agent but again i’m worried about my packages and fees with no further replies from customer service.
Thank you so much for your kind update I’m really glad to hear that your issue was resolved quickly after connecting with our chat team, and that the agent you were working with was able to get everything combined and shipped out as promised.
Unverified Customer
01 July 2025
Unknown Shipment Details
I am really please with the service I received from Jamie at the UK warehouse! My package turned out to be quite difficult to ship due to the fact that it contained a bike battery, which qualifies as 'dangerous goods' when shipping from the UK to the Netherlands. After a bit of back and forth Jamie managed to find a solution using specialized packing materials and a qualified shipping service. I'm very pleased with this solution, as I really do need the battery ;) Thanks again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Benny
01 July 2025
FedEx Connect Plus
B
Ho comprato dagli Stati Uniti e dalla Germania. Un po' complesso all'inizio capire il meccanismo di spedizione, ma una volta acquisito diventa una passeggiata. È sicurissimo e affidabile. Ottimo il servizio di assistenza. Utilizzerò ancora.
Many thanks for the 5 star review. 😊
wolfgang
29 June 2025
DHL Express Worldwide
W
Packing is great. There is absolutely no danger for the content to get broken.
Many thanks for the 5 star review. 😊
Mohammed Jagun
29 June 2025
UPS Express Saver
MJ
It’s been a seamless experience delivering packages from the UK to the USA with forward2me. I’ve used their service on several occasions and will continue to do so in the future.
Many thanks for the 5 star review. 😊
Unverified Customer
28 June 2025
Unknown Shipment Details
I have been using Forward2me the warehouse on green lane West for over 1 year…maybe 2 years. I want to give a thank you to Kaye at Green Lane West warehouse for helping me.The custome support have always been helpfull when i conacted them.I can absolutely recommend the service. Thanks kaye🙏🏻
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Wolfgang Wild
28 June 2025
UPS Standard Single
WW
perfect service, everything as expected and described
Many thanks for the 5 star review. 😊
Unverified Customer
28 June 2025
Unknown Shipment Details
My help representative Honey was a real trooper. She was patient and very polite. She went above and beyond to answer all my questions. Forward2me have great help representatives that will get back to you and answer your questions. If I ever have to use a forwarding service again this will be my go to.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Unfortunately, there was no way to get around paying the duties/fees that US Custom was going to impose on incoming orders from abroad (my order as not over $800), but that was no fault to Nica nor Forward2me.
Instead of becoming a very frustrating situation, Nica became an ally and tried everything to assist. I really appreciated that sort of attention to detail as she really wasn't obligated to go that extra mile, but she did. For that I would definitely like to give her Kudos for a job well done as she showed me what good (no GREAT) customer service is all about. Thank you again Nica for all of your efforts and being such an AWESOME person (it made a difference)!