Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Iman S
12 November 2025
FedEx Connect Plus
IS
Amazing experience! This is my second time using this company and I love it!
Many thanks for the 5 star review. 😊
Unverified Customer
11 November 2025
Unknown Shipment Details
The customer service is really great and helps you with all they can also really polite!
Many thanks for the 5 star review. 😊
Confidential Reviewer
11 November 2025
FedEx Connect Plus
CR
Product arrived safe and sound. Thank you for your service.
Many thanks for the 5 star review. 😊
Unverified Customer
10 November 2025
Unknown Shipment Details
I ordered a GoPro and some accessories through this service and used the combined shipping method to ship my items. Joyce was very helpful in arranging my shipment, and everything was packed very neatly. Thank you so much for the excellent service!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
10 November 2025
Unknown Shipment Details
Joyce was very caring and did an excellent job assisting me today.
A shipment just arrived at my forwarding USA address in Wilmington, and I was notified about what was missing from the package. Joyce gave me a nice heads-up about the missing parts from the Retailer, so that there was no surprises upon arrival, now I can deal the missing parts with the retailer.
Overall, it was a really wholesome and pleasant experience.
A shipment just arrived at my forwarding USA address in Wilmington, and I was notified about what was missing from the package. Joyce gave me a nice heads-up about the missing parts from the Retailer, so that there was no surprises upon arrival, now I can deal the missing parts with the retailer.
Overall, it was a really wholesome and pleasant experience.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Lucia
10 November 2025
FedEx Connect Plus
L
Teilweise etwas kompliziert, aber funktioniert. Pakete kamen an.
Thanks for the 4 star review.
Unverified Customer
09 November 2025
Unknown Shipment Details
All my questions answered within the next 24hours. Very good assistance. Thank you Kaye (From York House, Green Lane West, Preston, PR3 1NJ, United Kingdom)
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
CJ
09 November 2025
FedEx Connect Plus
C
Very well organized and keep me well informed on the delivery. Professional and pretty clear as to what to do and what to expect. A shame we are hit with tariffs and faced with the elimination of the US de minimus exemption. But that is not their fault.
Many thanks for the 5 star review. 😊As of August 29 2025 (and for China/Hong Kong already earlier) that exemption has been ended — meaning every shipment, no matter how low‑value, may face duties, taxes and regular customs procedures. This creates new cost, process and logistics burdens for anyone shipping into the U.S., and means customers and sellers alike should adjust expectations around price, delivery, and import documentation.
Unverified Customer
08 November 2025
Unknown Shipment Details
Great, fast and professional service by US Warehouse!
Jemie is the real asset of the company!
Highly recommend!
Jemie is the real asset of the company!
Highly recommend!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
VegaZ
07 November 2025
DHL Express Worldwide
V
awful price 100 gbp from UK to israel inasne pricing will never ever ever ever ever buy there again
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
06 November 2025
Unknown Shipment Details
So impressed with the very quick and helpful response to my enquiry this morning. Thank you Jhe for your help!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Danny
06 November 2025
UPS Express Saver
D
Forward2ME is a trustworthy company, I have shipped 1000's of dollars of product through them. When I did have an issue with damaged product, it was handled immediately once I provided photos of the damaged product. Great Customer Service in my experience !!!
Thank you for sharing your experience!
Unverified Customer
05 November 2025
Unknown Shipment Details
The service is amazing. Everyone i have spoken to has been so helpful in any questions i have especially Joyce. The warehouse is located in Preston, Lancashire. I have order about 5 times from the UK. I live in the US and transactions have been excellent.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
05 November 2025
Unknown Shipment Details
I was particularly happy with how NICA from the UK warehouse handled my query with the utmost urgency. Much appreciated!👌
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
05 November 2025
Unknown Shipment Details
they made my day!
Many thanks for the 5 star review. 😊
Melissa Guido
05 November 2025
FedEx Connect Plus
MG
Absolutely phenomenal service!! Was a little nervous using this service as it was my first time. I was able to get one of my dream books from the U.K to U.S. Absolutely loved that I was notified when my package arrived here at your warehouse. It allowed me to then pay the forward servicing fee for it to be delivered to my house safely. Highly recommended and will definitely be using again. Thank you again !
Many thanks for the 5 star review. 😊
Unverified Customer
05 November 2025
Unknown Shipment Details
This service is absolutely ridiculous. Will you get your items safely? Probably. Will you pay a fair price? Absolutely not. They charged me a whopping $309.51 to ship a medium sized box from New Jersey to Puerto Rico. It was just makeup inside, nothing heavy or complicated and these people charged me way more than what I paid for the makeup.
I'm not new to forwarding services. I've gotten several big, heavy boxes shipped from South Korea to Puerto Rico since 2021 and I have NEVER paid more $280 for shipping those (of course, this was using a different service but I used fedex with both warehouses). I don't understand how they think charging this much is okay when all they did was shove 2 boxes inside another box. New Jersey is really not that far from Puerto Rico. Both are part of the USA.
Edit: that is the dumbest response you could have provided. This isn't about price matching, this is about the blatantly overpriced shipping. How come I used your Japan warehouse and the shipping was only $125 instead? Worst service ever, a complete fraud. That US warehouse needs to shut down or come clean about the way they are just stealing from customers.
I'm not new to forwarding services. I've gotten several big, heavy boxes shipped from South Korea to Puerto Rico since 2021 and I have NEVER paid more $280 for shipping those (of course, this was using a different service but I used fedex with both warehouses). I don't understand how they think charging this much is okay when all they did was shove 2 boxes inside another box. New Jersey is really not that far from Puerto Rico. Both are part of the USA.
Edit: that is the dumbest response you could have provided. This isn't about price matching, this is about the blatantly overpriced shipping. How come I used your Japan warehouse and the shipping was only $125 instead? Worst service ever, a complete fraud. That US warehouse needs to shut down or come clean about the way they are just stealing from customers.
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
04 November 2025
Unknown Shipment Details
Joyce was great! She kept me informed regarding my order and actually through the process. I truly appreciate the fact that her response was fast and was on top of everything. Thank you
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
04 November 2025
Unknown Shipment Details
UK warehouse are super friendly and cooperative trying their best to make your experience as smooth as possible all the love and appreciation to them and to Jhe in specific
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Susan Goodell
04 November 2025
DHL Express Worldwide
SG
Used from Germany and Uk and now Japan. Same great service. Thanks.
Thanks for the 5 star review.
Unverified Customer
03 November 2025
Unknown Shipment Details
Ich bin wirklich enttäuscht. Ich habe ein Paket aus Großbritannien weiterleiten lassen – ein Adventskalender mit Kosmetik, unter 5 kg.
Beim Versand gab es keine Auswahloption, nur den teuersten Express-Versand für über £140 (!).
Günstigere Alternativen wie Economy oder Standardversand wurden gar nicht angeboten – man musste Express nehmen, sonst konnte man den Versand nicht abschließen.
Der Warenwert lag bei rund £90, der Versand war fast doppelt so teuer – völlig unverhältnismäßig.
Inzwischen hängt das Paket beim Zoll in Leipzig, laut DHL befindet sich die Sendung im Klärungsprozess.
Noch hat sich niemand gemeldet, aber es scheint, als müsse ich mich im Zweifel selbst um Nachweise kümmern, da Forward2Me keinerlei Information oder aktive Unterstützung bietet – obwohl sie den Versand über DHL Express organisiert haben.
Ich habe also bereits bezahlt, aber noch kein Paket, keine klare Auskunft und keine zeitliche Einschätzung, wann oder ob es überhaupt ankommt.
Wenn man sich die Bewertungen auf Trustpilot ansieht, bin ich bei weitem nicht der Einzige, dem es so ergeht – besonders bei Adventskalendern oder Kosmetikprodukten.
Fazit:
Für Artikel mit Parfüm oder Kosmetik absolut nicht zu empfehlen – überteuerter Versand, fehlende Versandoptionen, mangelnde Kommunikation und jetzt auch noch Zollprobleme, die sich hinziehen.
Ich hoffe, dass mein Paket überhaupt noch ankommt – aber ich würde den Dienst definitiv nicht mehr nutzen.
Beim Versand gab es keine Auswahloption, nur den teuersten Express-Versand für über £140 (!).
Günstigere Alternativen wie Economy oder Standardversand wurden gar nicht angeboten – man musste Express nehmen, sonst konnte man den Versand nicht abschließen.
Der Warenwert lag bei rund £90, der Versand war fast doppelt so teuer – völlig unverhältnismäßig.
Inzwischen hängt das Paket beim Zoll in Leipzig, laut DHL befindet sich die Sendung im Klärungsprozess.
Noch hat sich niemand gemeldet, aber es scheint, als müsse ich mich im Zweifel selbst um Nachweise kümmern, da Forward2Me keinerlei Information oder aktive Unterstützung bietet – obwohl sie den Versand über DHL Express organisiert haben.
Ich habe also bereits bezahlt, aber noch kein Paket, keine klare Auskunft und keine zeitliche Einschätzung, wann oder ob es überhaupt ankommt.
Wenn man sich die Bewertungen auf Trustpilot ansieht, bin ich bei weitem nicht der Einzige, dem es so ergeht – besonders bei Adventskalendern oder Kosmetikprodukten.
Fazit:
Für Artikel mit Parfüm oder Kosmetik absolut nicht zu empfehlen – überteuerter Versand, fehlende Versandoptionen, mangelnde Kommunikation und jetzt auch noch Zollprobleme, die sich hinziehen.
Ich hoffe, dass mein Paket überhaupt noch ankommt – aber ich würde den Dienst definitiv nicht mehr nutzen.
Thanks for your feedback.
Before placing an order, all customers must check with us regarding any additional fees to avoid unexpected charges.
Since you are shipping advent calendars, please note that they contain perfumes, which are classified as dangerous goods. This classification may incur additional shipping fees or special handling requirements.
We recommend confirming these details with us before placing your order to ensure a smooth shipping process moving forward.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Before placing an order, all customers must check with us regarding any additional fees to avoid unexpected charges.
Since you are shipping advent calendars, please note that they contain perfumes, which are classified as dangerous goods. This classification may incur additional shipping fees or special handling requirements.
We recommend confirming these details with us before placing your order to ensure a smooth shipping process moving forward.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
03 November 2025
Unknown Shipment Details
Received an incorrect shipping quote at first, after contesting Aimee took care of it and ensured I was given the right price and prompt shipping.
Thank you for sharing your experience with us and 4 star review for Aimee
Unverified Customer
03 November 2025
Unknown Shipment Details
Had a prompt response from Aimee who answered to my query quickly and efficiently.
I ve just found this company and so far I can say they are highly professional.
Tiziana Di Biase
I ve just found this company and so far I can say they are highly professional.
Tiziana Di Biase
Thank you for sharing your experience with us and 5 star review for Aimee
Dragos Paraipan
01 November 2025
FedEx Regional Economy
DP
Reliable and fast. I was very happy with the service.
Many thanks for the 5 star review. 😊
Unverified Customer
01 November 2025
Unknown Shipment Details
As always, Forward2me came through. I was having some difficulty with a package from the USA to Croatia. Forward2me did their due diligence and found a way to get everything sent. This is why I have used their service for years and really appreciate what they can achieve. Greatly appreciated, we highly recommend Forward2me for all your international forwarding :)
Many thanks for the 5 star review. 😊
Unverified Customer
01 November 2025
Unknown Shipment Details
Merci beaucoup pour vos services, toujours à l'écoute de clients, des réponses rapides à nos échanges, toujours satisfaite du service et de toutes l'équipe, bravo 👏👏
Many thanks for the 5 star review. 😊
Unverified Customer
31 October 2025
Unknown Shipment Details
Joyce was very attentive when an issue came up and followed through until I received my package. Also they seem to have fixed some small delay issues they had. Thumbs up. Thank you.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Many thanks for the 5 star review. 😊
Many thanks for the 5 star review. 😊
Unverified Customer
31 October 2025
Unknown Shipment Details
Jhe from Germany site helped me with my request very fast and accurately. Jhe is the best.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Sarah Bee
31 October 2025
FedEx Connect Plus
SB
had to pay $83 shipping for a tee shirt that cost me $25. literally insane.
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
30 October 2025
Unknown Shipment Details
I’ve been waiting over three weeks for my package (ID: US-61-2174315202852697) to be shipped from the Delaware warehouse.
I uploaded all required invoices and documents, including the FDA notice, yet my package is still stuck even after being approved for shipping. I’ve sent several emails with no reply for days.
This has been the slowest and most frustrating experience I’ve had with a forwarding service — definitely not the “fast turnaround” that’s advertised.
I just want my parcel shipped or at least a clear response from someone in management
I uploaded all required invoices and documents, including the FDA notice, yet my package is still stuck even after being approved for shipping. I’ve sent several emails with no reply for days.
This has been the slowest and most frustrating experience I’ve had with a forwarding service — definitely not the “fast turnaround” that’s advertised.
I just want my parcel shipped or at least a clear response from someone in management
Unverified Customer
30 October 2025
Unknown Shipment Details
they ask you to send them the email invoice, but if you download the email, it's downloaded as a .eml file, and they don't accept .eml files, and the dispose button is right next to the ship button, making it super paranoia-inducing that you might accidentally delete your package.
We’re currently experiencing some issues during our warehouse transition, which unfortunately led to incorrect weight information being recorded for certain items. We understand that this caused confusion when the 20 lb item appeared as 0 lb, and we sincerely apologize for the inconvenience, added effort, and delay this caused while verifying the shipment.
Doug Taylor
30 October 2025
FedEx Connect Plus
DT
Excellent customer service. Very good at what they do.
Many thanks for the 5 star review. 😊
Unverified Customer
29 October 2025
Unknown Shipment Details
Stay away, SCAM...they peel off everywhere possible, if you lucky you get your stuff but 5x time the price you were aspecting. Very poor unprofesional support, fake reviews...stay away
Hi Stef,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
M.N
28 October 2025
FedEx Connect Plus
M
I ordered a magazine, and it was flagged as fragile, which meant it said it couldn't be sent by itself. Luckily, I was ordering 4 stamps with it, which apparently weren't seen as fragile (???). Go figure. I had to pay a repackaging fee. Fair enough. But then the postage fee was extortionate! £50! When I used the calculator on the website, it said the size and weight would cost around £10, which was fine. But 50? Ridiculous! But it (FedEx) was given as the only option, so I had to pay for it. The other options were more expensive still! It seemed like there were far too many excuses to get extra money out of me, with a magazine being "fragile" and the repacking fee, and the stupidly high postage fee. How can it possibly cost that much? That works out at well over $100 AUD for me. For a magazine and 4 stamps. Not impressed at all.
EDIT:
The company contacted me, apologised, and offered a full refund of the shipping cost, which I accepted and received. I appreciate the offer, as it was an error on their end.
I've received 5 emails since asking me to update my review, which I didn't do straight away because I was too busy. Despite my annoyance, I am changing it to 4 stars. Not 5 because the process of shipping initially was more complicated than it needed to be. But I am thankful for the refund. Thanks Aimee 👍
EDIT:
The company contacted me, apologised, and offered a full refund of the shipping cost, which I accepted and received. I appreciate the offer, as it was an error on their end.
I've received 5 emails since asking me to update my review, which I didn't do straight away because I was too busy. Despite my annoyance, I am changing it to 4 stars. Not 5 because the process of shipping initially was more complicated than it needed to be. But I am thankful for the refund. Thanks Aimee 👍
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
28 October 2025
Unknown Shipment Details
Aimee was great help! Would recommend this service 100% - very kind stuff putting in effort to find good solutions :)
Thank you for sharing your experience with us and 5 star review for Aimee
Jay
28 October 2025
UPS Express Saver
J
Great service, I was able to get an item I had no way of getting here in the States. My only issue was the price of shipping, I knew I was going to pay but I felt it was quite a bit, but at the end of the day I got what I wanted.
We’re glad to hear you were able to get the item you wanted.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Unverified Customer
28 October 2025
Unknown Shipment Details
Sent parcels to both the Japanese warehouse and the German warehouse and Nica from support was really kind and helped me with the whole process! Thanks to them I managed to obtain a really special grail of mine!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
27 October 2025
Unknown Shipment Details
I have used this company multiple times, and I have faced various issues with them. However, after a lengthy back-and-forth process, they end up fixing the situation.
Though my 1 star review now is due to a major issue that cannot be overlooked. I had a book arrive to their Germany address, and I just needed to ship this one item. To my shock, the shipping price is as expensive as shipping multiple items. I have always found them to be too expensive, but this is excessive.
AND, they are forcing customers to pay duties and tax before shipping their packages. To make matters worse, the cost of the duties and tax is higher than the shipping cost. I checked the calculation of duties and tax within my country, to find that Forward2me has completely raised the price. Duties for books in my country are zero, yet this company has priced it higher than the shipping cost.
I have contacted them, asked them to recheck and recalculate the duties and tax total. Their response? This is calculated through Zonos and we can't recalculate it.
So they are blatantly SCAMMING people and refusing to fix it or check it. This is unacceptable. They are also not responding to my emails anymore.
And honestly? After over a year of dealing with their nonsense, they are constantly trying to raise their prices and force their customers to pay more than needed (for example, constantly asking you to pay duties after you've already got the package delivered and paid, labeling an item as dangerous goods to force you to pay extra and then having to argue with them and prove the item isn't dangerous).
I WONT be using them again, this was the last straw. STAY AWAY FROM THIS COMPANY.
Though my 1 star review now is due to a major issue that cannot be overlooked. I had a book arrive to their Germany address, and I just needed to ship this one item. To my shock, the shipping price is as expensive as shipping multiple items. I have always found them to be too expensive, but this is excessive.
AND, they are forcing customers to pay duties and tax before shipping their packages. To make matters worse, the cost of the duties and tax is higher than the shipping cost. I checked the calculation of duties and tax within my country, to find that Forward2me has completely raised the price. Duties for books in my country are zero, yet this company has priced it higher than the shipping cost.
I have contacted them, asked them to recheck and recalculate the duties and tax total. Their response? This is calculated through Zonos and we can't recalculate it.
So they are blatantly SCAMMING people and refusing to fix it or check it. This is unacceptable. They are also not responding to my emails anymore.
And honestly? After over a year of dealing with their nonsense, they are constantly trying to raise their prices and force their customers to pay more than needed (for example, constantly asking you to pay duties after you've already got the package delivered and paid, labeling an item as dangerous goods to force you to pay extra and then having to argue with them and prove the item isn't dangerous).
I WONT be using them again, this was the last straw. STAY AWAY FROM THIS COMPANY.
Thanks for the feedback.
We don't yet carry out these computations internally. We give a third-party service provider with the pertinent data (commodity codes, values, quantities, and destination country) so they may handle the computations on our behalf. The third party sends us an invoice when you choose the DHL/FedEx DDP service and pays us. Subsequently, the shipper (forward2me) and the receiver (you) are no longer involved in the transaction as the third party takes on the liability.
In the future, our goal is to perform these calculations on the forward2me website, so we can show the duty/tax rate for each item at the commodity code level. However, currently this ability is not available. If you think the calculation is incorrect, consider using one of the Delivery Duty Unpaid Courier options.
We don't yet carry out these computations internally. We give a third-party service provider with the pertinent data (commodity codes, values, quantities, and destination country) so they may handle the computations on our behalf. The third party sends us an invoice when you choose the DHL/FedEx DDP service and pays us. Subsequently, the shipper (forward2me) and the receiver (you) are no longer involved in the transaction as the third party takes on the liability.
In the future, our goal is to perform these calculations on the forward2me website, so we can show the duty/tax rate for each item at the commodity code level. However, currently this ability is not available. If you think the calculation is incorrect, consider using one of the Delivery Duty Unpaid Courier options.
Garrett Butler
26 October 2025
FedEx International Economy
GB
The process was relatively seamless and straight forward.
Thanks for the 5 star review.
Unverified Customer
26 October 2025
Unknown Shipment Details
IF YOUR AGENT NAME IS "Aimee" you can sleep TIGHT because everythings gonna be ALLRIGHT!
"⭐️⭐️⭐️⭐️⭐️"🌟 sixt star for Aimee
"⭐️⭐️⭐️⭐️⭐️"🌟 sixt star for Aimee
Thanks for the 5 star review.
Ms. Possum
25 October 2025
UPS Express Saver
MP
Always a pleasure to use Forward2me! On a recent trip to the UK we found a few too many souvenirs had filled our luggage. One quick stop at a post office later our parcel arrived at the UK Forward2me depot, who then repacked it and couriered it to our home
Many thanks for the 5 star review. 😊
Mark Eldridge
25 October 2025
FedEx International Economy
ME
First time using as direct ship from vendor was hugely expensive. Easy experience and worked as advertised.
Many thanks for the 5 star review. 😊
Unverified Customer
25 October 2025
Unknown Shipment Details
Jhe from the Delware warehouse in the US was amazing helping me navigate a very tricky and stressful import. Was great at keeping me up to date and offering advise and support with next steps.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
customer
24 October 2025
FedEx Connect Plus
C
I love Dunnes and can now shop online from the US.
That’s wonderful to hear! We’re so glad you’re enjoying shopping with Dunnes and that our online service is making it easy and convenient for you—even from the US.
Unverified Customer
23 October 2025
Unknown Shipment Details
As I was unable to get my package shipped to Australia from the vendor in the US, I opted to try Forward2me, based on previous reviews.
It was really easy to set up an account and acquire a US postal address for the shipment, and the address was accepted without problem by the vendor.
My parcel did go missing, sort of - It was delivered to the right place, but it just hadn't been allocated as received.
The customer support was fantastic, with a particular mention of Jamie, and Honey (USA warehouse). I couldn't be happier with the communication and support received, and even happier that my parcel was quickly located and readied for the final leg of shipment.
It was really easy to set up an account and acquire a US postal address for the shipment, and the address was accepted without problem by the vendor.
My parcel did go missing, sort of - It was delivered to the right place, but it just hadn't been allocated as received.
The customer support was fantastic, with a particular mention of Jamie, and Honey (USA warehouse). I couldn't be happier with the communication and support received, and even happier that my parcel was quickly located and readied for the final leg of shipment.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unverified Customer
22 October 2025
Unknown Shipment Details
I recently shipped my items through Forward2me’s US warehouse, and everything went perfectly.
Their service was fast, clear, and reliable — but what really made a difference was the exceptional support I received from Jhe.
She helped me fix a declared-value issue, coordinated with the internal team, and made sure my shipments were ready for customs without delays.
Thanks to her and the Forward2me team, everything was processed smoothly and shipped without any problems.
Highly recommend Forward2me — trustworthy and professional from start to finish!
— Xushnudbek
Their service was fast, clear, and reliable — but what really made a difference was the exceptional support I received from Jhe.
She helped me fix a declared-value issue, coordinated with the internal team, and made sure my shipments were ready for customs without delays.
Thanks to her and the Forward2me team, everything was processed smoothly and shipped without any problems.
Highly recommend Forward2me — trustworthy and professional from start to finish!
— Xushnudbek
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
21 October 2025
Unknown Shipment Details
Easy delivery to “my address” in the UK. I got a prompt mail upon receipt with a photo of the package on a scale. Redirecting was a breeze, I selected DPD and received the package at my real address within 3 days. Will definitely do this again!
That’s great to hear! We’re delighted that the delivery to your UK address went smoothly and that the redirection process worked so efficiently. It’s wonderful that you received your package so quickly and found the whole experience convenient.
Unverified Customer
21 October 2025
Unknown Shipment Details
Outrages Customer Service and obsolete infrastructure
Shipping, some factory sealed iPhones only x3 and the company have decided to mark them as dangerous goods, despite them being perfectly safe for shipment since Friday, I have been requesting a label to which I have not been getting any response as of today all I was told is that they’re going to make an invoice for me to pay nothing since Saturday early morning and it’s now Tuesday nobody is ever on the phone lines on the WhatsApp is also dead.
Other companies have automatic systems, even if something has a battery it will automatically choose a shipping line that suits best.
Shipping, some factory sealed iPhones only x3 and the company have decided to mark them as dangerous goods, despite them being perfectly safe for shipment since Friday, I have been requesting a label to which I have not been getting any response as of today all I was told is that they’re going to make an invoice for me to pay nothing since Saturday early morning and it’s now Tuesday nobody is ever on the phone lines on the WhatsApp is also dead.
Other companies have automatic systems, even if something has a battery it will automatically choose a shipping line that suits best.
Thanks for the feedback.
Please allow us to clarify that all electronic devices containing lithium batteries whether used, refurbished, or brand new are regulated under IATA Dangerous Goods guidelines for air transport. As a certified freight forwarder, we are required by international aviation law to declare and handle such shipments appropriately to ensure compliance and safety. This includes applying special packaging, labeling, and documentation procedures before dispatch.
Unfortunately, these additional requirements can sometimes cause processing delays, especially when our specialist team needs to verify the shipment contents and prepare the necessary paperwork. We appreciate that this has taken longer than usual in your case, and we are currently reviewing our internal systems to minimize such delays in the future.
Please allow us to clarify that all electronic devices containing lithium batteries whether used, refurbished, or brand new are regulated under IATA Dangerous Goods guidelines for air transport. As a certified freight forwarder, we are required by international aviation law to declare and handle such shipments appropriately to ensure compliance and safety. This includes applying special packaging, labeling, and documentation procedures before dispatch.
Unfortunately, these additional requirements can sometimes cause processing delays, especially when our specialist team needs to verify the shipment contents and prepare the necessary paperwork. We appreciate that this has taken longer than usual in your case, and we are currently reviewing our internal systems to minimize such delays in the future.
Unverified Customer
20 October 2025
Unknown Shipment Details
The delivery has failed 2x before it finally succeeded. It seems that the warehouse in Germany did not know how to check for the Amazon One-Time Password.
Had to call the UK number and a support team member Aimee contacted the warehouse in Germany and made them aware that they have to use the One-Time Password for Amazon delivery.
Had to call the UK number and a support team member Aimee contacted the warehouse in Germany and made them aware that they have to use the One-Time Password for Amazon delivery.
It’s good to hear that the delivery eventually succeeded after contacting the UK support team. Hopefully, now that the warehouse in Germany is aware of the Amazon One-Time Password process, similar issues can be avoided in the future.
Unverified Customer
20 October 2025
Unknown Shipment Details
Update;
Von einem auf drei Sterne :
Forward2me ist auf mich zugekommen und hat mir die Hälfte des Preises erlassen.. also musste ich 66 Euro (mit Steuern für ein Spray ) zahlen..
Hab dann bezahlt.. nochmals Steuern in Österreich Zoll 40…
Teurer Spaß
Besser wäre zurück Schicken gewesen- aber das ging ja anscheinend wegen eines falschen Labels nicht (wie man ein anderes bekam, war bei Glossybox selbst vorgeschlagen worden, aber wurde nicht angenommen)
Erste Review:
Genau dasselbe Problem wie andere hier! Adventskalender bestellt. Zuerst nicht auffindbar, dann 156 Pfund um ihn nach Österreich weiterzuleiten (nachdem ich noch die Inhaltsstoffe schicken musste)
Trotz zwei labels schaffen sie es natürlich nicht zurück zu schicken an Glossybox uk.. NIE WIEDER
Von einem auf drei Sterne :
Forward2me ist auf mich zugekommen und hat mir die Hälfte des Preises erlassen.. also musste ich 66 Euro (mit Steuern für ein Spray ) zahlen..
Hab dann bezahlt.. nochmals Steuern in Österreich Zoll 40…
Teurer Spaß
Besser wäre zurück Schicken gewesen- aber das ging ja anscheinend wegen eines falschen Labels nicht (wie man ein anderes bekam, war bei Glossybox selbst vorgeschlagen worden, aber wurde nicht angenommen)
Erste Review:
Genau dasselbe Problem wie andere hier! Adventskalender bestellt. Zuerst nicht auffindbar, dann 156 Pfund um ihn nach Österreich weiterzuleiten (nachdem ich noch die Inhaltsstoffe schicken musste)
Trotz zwei labels schaffen sie es natürlich nicht zurück zu schicken an Glossybox uk.. NIE WIEDER