Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
29 September 2020
DHL Economy Select
VC
Perfect service, fast communication, thanks for this service!
Gunther Urbschat
29 September 2020
DHL Economy Select
GU
This time, it was sensational! Communication with service-team worked very good. Repacking and forwarding were done so quickly that I received my package earlier than expected and we had a perfect tasting. Thank you very much for all.
Neil Bell
29 September 2020
TNT Express Non-Docs
NB
I was a first time user and although there where difficulties in verifying the authenticity of payments the matters where resolved without stress and the products turned up. First rate effprt
Lee-Ann Webb
29 September 2020
DHL Express Worldwide
LW
Excellent and fast service! Thank you
Verified Customer
29 September 2020
DHL Express Worldwide
VC
The efficient service, quick shipping, and the other great options like the ability to choose which courrier and consolidating several shipments into one make Forward2me my new go-to
Verified Customer
29 September 2020
DHL Express Worldwide
VC
I’ve used this service twice about a year apart, and the experience was consistent
Verified Customer
29 September 2020
DHL Express Worldwide
VC
i placed a personal shopping order on a UK website to be shipped to me in australia and there were a few hiccups with the communication of the requirements for the GST, which was confusing and slowed things day - example i was asked to provide the receipt details, which i didn't have because the order was placed by forward2me.
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you were happy with the speed of shipping however a little disappointed that there were a few issues with our Personal shopper service.
Since the introduction of GST by the Australian Government for the import of lower value goods into Australia we are obliged to ask our customers to upload a copy of their purchase confirmation for the goods we are shipping to us. I do understand this may have been a little confusing for the package containing the goods purchased via our Personal Shopper service. For this kind of purchase you would need to upload the invoice received from forward2me seeing as we have purchased the goods directly from the supplier on your behalf.
I hope this helps explain the process going forward however please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you require any further clarification on this process.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you were happy with the speed of shipping however a little disappointed that there were a few issues with our Personal shopper service.
Since the introduction of GST by the Australian Government for the import of lower value goods into Australia we are obliged to ask our customers to upload a copy of their purchase confirmation for the goods we are shipping to us. I do understand this may have been a little confusing for the package containing the goods purchased via our Personal Shopper service. For this kind of purchase you would need to upload the invoice received from forward2me seeing as we have purchased the goods directly from the supplier on your behalf.
I hope this helps explain the process going forward however please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you require any further clarification on this process.
Kind Regards,
Tracy.
Verified Customer
29 September 2020
DHL Express Worldwide
VC
This was my first use of the Forward2me service. My shipment arrived in perfect shape and on schedule. Outstanding service.
Verified Customer
29 September 2020
DHL Express Worldwide
VC
Easy to use and shipping is fast.
Dajuan Kenney
29 September 2020
DHL Express Worldwide
DK
Fast delivery
Verified Customer
28 September 2020
TNT Economy Express
VC
helpful customer service
Verified Customer
28 September 2020
DHL Express Worldwide
VC
Thanks fast shipping
Verified Customer
28 September 2020
DHL Express Worldwide
VC
Very important and very good
Verified Customer
28 September 2020
DHL Express Worldwide
VC
Very good and very important
Verified Customer
28 September 2020
DHL Express Worldwide
VC
発送までの手続きが早くとても満足しています。
一点、複数まとめて梱包していただいておりますがもう少しだけきれいに梱包していただければ嬉しいです。
とはいえ全体的には大満足です!!
また利用させていただきます。
一点、複数まとめて梱包していただいておりますがもう少しだけきれいに梱包していただければ嬉しいです。
とはいえ全体的には大満足です!!
また利用させていただきます。
Ismael Leasu
27 September 2020
DHL Express Worldwide
IL
Packages were not packed together in a single box thus leading to excessive delays in shipment duration and very high import duties.
David Aguilar
27 September 2020
DHL Express Worldwide
DA
Yes I would highly recommend them as they are efficient which is the most important part of their service from the time they log in the arrival of my items at my mailbox to the the time they ship it out so far there isn’t any waiting time
Sala Downey-Cox
27 September 2020
DHL Express Worldwide
SD
I highly recommend forward2me. My parcel arrived sooner than expected, with three items packaged into one order, making shipping costs lower.
Verified Customer
27 September 2020
UPS Express Saver
VC
Excellent customer service and very speedy delivery even though the carrier options are a bit limited.
Kai Mecking
26 September 2020
DPD Classic
KM
very well packed, fast shipping, very reliable. Thank you very much!
Verified Customer
26 September 2020
DHL Express Worldwide
VC
The parcel was forwarded promptly and arrived in good order. I would usually order direct from product website and their postage charge through DHL is £15. The charge from forward2me was 3 times this amount, also through DHL. This would be my one disappointment.
Verified Customer
26 September 2020
UPS Express Saver
VC
Good service
Masaki Takahashi
26 September 2020
TNT Economy Express
MT
メールの対応が良く、発送までのレスポンスも素晴らしい。
KHALIFA ALMARRI
26 September 2020
DHL Express Worldwide
KA
Very good service 5 star
Verified Customer
25 September 2020
DHL Express Worldwide
VC
Super excellent and fast service!!!
Verified Customer
25 September 2020
DHL Express Worldwide
VC
Easy process, reasonable time, but very expensive.
Beth
25 September 2020
DHL Express Worldwide
B
The service is quick and efficient. It means I can buy things in the UK, without having to bother my elderly parents. Perfect.
Verified Customer
25 September 2020
UPS Express Saver
VC
Excellent, quick and reliable
Betty Lu
25 September 2020
DHL Express Worldwide
BL
My order in Japan was not delivered to me
Hi,
Many thanks for your feedback.
I'm sorry to hear that your parcel has not been delivered to you, could you contact our Customer Service team at info@forward2me.com and provide them with the details and we will investigate this fully for you?
We hope to hear from you soon so we can assist you further.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your parcel has not been delivered to you, could you contact our Customer Service team at info@forward2me.com and provide them with the details and we will investigate this fully for you?
We hope to hear from you soon so we can assist you further.
Kind Regards,
Tracy.
Verified Customer
25 September 2020
DHL Express Worldwide
VC
Many Thanks,Clara.
She helped me when I was having trouble.
She helped me when I was having trouble.
Lindsey
25 September 2020
UPS Express Saver
L
This was my first time using a forwarding service, so I was super nervous, but everything went smoothly! Set up was easy, and all of my questions were answered very fast. My package was processed the day it was received by their warehouse, and shipped out as soon as I made the payment. They even checked to make sure my product was correct and without defects as I requested. I received my package (to California) within 2 days. Will definitely use forward2me again!
Nassir Saleh
24 September 2020
UPS Express Saver
NS
I had to pay twice for slow service, never will return.
Verified Customer
24 September 2020
DHL Economy Select
VC
Good service and fast shipping ++++ :)
Hassan Alomaish
24 September 2020
UPS Express Saver
HA
You charge me for more weight that the real one. And really expensive shipping price.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with price paid for shipping, although the actual weight of your parcel was 15.94 kg the volumetric weight was 16.74 kg, therefore the shipping cost was charged on the higher volumetric weight.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I hope this helps explain how the cost of shipping is calculated on our site, we do feel we offer value for money for the service provided. The price paid is for shipping however does also include the use of the address, the acceptance, processing, storing and preparation of your goods for shipping.
Please feel free to contact our customer service team at any time at info@forward2me.com who will be happy to help you obtain the maximum value for shipping.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with price paid for shipping, although the actual weight of your parcel was 15.94 kg the volumetric weight was 16.74 kg, therefore the shipping cost was charged on the higher volumetric weight.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I hope this helps explain how the cost of shipping is calculated on our site, we do feel we offer value for money for the service provided. The price paid is for shipping however does also include the use of the address, the acceptance, processing, storing and preparation of your goods for shipping.
Please feel free to contact our customer service team at any time at info@forward2me.com who will be happy to help you obtain the maximum value for shipping.
Kind Regards,
Tracy.
Edmund Ocampo
24 September 2020
TNT Express Non-Docs
EO
I used their Personal Shopper to purchase from a store and they followed my instructions very well. Did not have any problems with my first transaction with them.
Trevin Grams
23 September 2020
DHL Express Worldwide
TG
I was worried about the authenticity of this service because I had read some bad reviews of similar re-shippers. I am very happy to say that I didnt run into any issues with my order. Once my package arrived at the forward to me warehouse they kept be very up to date on what was going on with it. They were more transparent than they company that I actually ordered the package from XD
If ever I find myself needing a region exclusive item I will certainly use this service again!
If ever I find myself needing a region exclusive item I will certainly use this service again!
Verified Customer
23 September 2020
UPS Standard Single
VC
Great Service. Fast Shipping.
Verified Customer
23 September 2020
DHL Express Worldwide
VC
Good service and fairly fast ??
Verified Customer
23 September 2020
UPS Express Saver
VC
servizio affidabile e veloce. Non ho avuto nessun tipo di problema. Prezzi un po altini.
Yan Bob Liew
23 September 2020
DHL Express Worldwide
YBL
Excellent service. My parcels were shipped on the same day it arrived at the warehouse!
I highly recommend forward2me wholeheartedly and would definitely not hesitate to use it again.
I highly recommend forward2me wholeheartedly and would definitely not hesitate to use it again.
Verified Customer
23 September 2020
DHL Express Worldwide
VC
丁寧な対応に感謝しますが、送料が高い
Alvaro Dominguez
22 September 2020
DHL Express Worldwide
AD
Good and reliable service.
Abdullah Alkhudairy
22 September 2020
DHL Express Worldwide
AA
Very high shipping costs
Hi,
I'm sorry to hear that you are unhappy with the cost of shipping via our services, we do feel that we offer value for the service provided.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on your last shipment that although the item you shipped was very light, the actual size of the package was quite large so the shipping price was calculated on the volumetric weight rather than the actual weight.
I hope this helps explain how shipping costs are calculated however if you wish to obtain a quote for shipping before you go ahead with purchasing your goods going forward please check the details on our pricing page at https://www.forward2me.com/pricing/ or contact our Customer Service team at info@forward2me.com who will be very happy to quote for you. This may help you decide if you wish to go ahead with the purchase.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you are unhappy with the cost of shipping via our services, we do feel that we offer value for the service provided.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on your last shipment that although the item you shipped was very light, the actual size of the package was quite large so the shipping price was calculated on the volumetric weight rather than the actual weight.
I hope this helps explain how shipping costs are calculated however if you wish to obtain a quote for shipping before you go ahead with purchasing your goods going forward please check the details on our pricing page at https://www.forward2me.com/pricing/ or contact our Customer Service team at info@forward2me.com who will be very happy to quote for you. This may help you decide if you wish to go ahead with the purchase.
Many thanks,
Kind Regards,
Tracy.
Gunnar Atli Jónsson
22 September 2020
TNT Economy Express
GAJ
Top and quick service.
Verified Customer
22 September 2020
UPS Express Saver
VC
3度目の利用です。問い合わせに対する返信も早く、また、荷物の転送手続きも迅速です。
Gil Silva
22 September 2020
UPS Standard Single
GS
Poor service... "automated responses"... no care for the client
GS
Hi,
Question solved...
Question solved...
Hi,
I'm sorry to hear that you have been unsatisfied with the responses provided by our Customer Service team.
Our Customer Service team pride themselves on the care and attention they provide our customers and we feel that this makes us stand out from our competitors.
It is disappointing to hear that you feel that you have not received the expected response on this occasion however I have personally emailed you a short time ago to try to resolve the issues you are experiencing.
I hope to hear from you soon.
Many thanks,
Kind Regards,
Tracy.
I'm sorry to hear that you have been unsatisfied with the responses provided by our Customer Service team.
Our Customer Service team pride themselves on the care and attention they provide our customers and we feel that this makes us stand out from our competitors.
It is disappointing to hear that you feel that you have not received the expected response on this occasion however I have personally emailed you a short time ago to try to resolve the issues you are experiencing.
I hope to hear from you soon.
Many thanks,
Kind Regards,
Tracy.
Adrian Watters
22 September 2020
DHL Express Worldwide
AW
Amazing.
Just way to easy to use and get my package delivered. Lightning fast delivery. Wow. If only all companies were this good.
Just way to easy to use and get my package delivered. Lightning fast delivery. Wow. If only all companies were this good.
Tia Shimer
21 September 2020
DHL Express Worldwide
TS
Great services offered, quick shipping and is easy to use!
Verified Customer
21 September 2020
DHL Express Worldwide
VC
j'ai aimée le service, il est rapide et clair.
pour mes achats j'ai reçu corréctement mes colis,
j'aurais tous de méme aimé avoir des choix un peu plus large à petit prix, en général le cout de transfert via dhl sont cher et semble l'unique option eco pour le maroc une fois les 20GBP dépassé, et l'envoi tourne au tour de 45€ pour une petit coli, ce qui limite le type d'achat à faire et t'oblige d'une certain facon à acheter plus pour que ça soit rentable au transfert
mais dans l'immédiat ça repond parfaitement à certain type d'achat et je recommande comme service
j'ai aussi apprécié le fait que ton expédition et faite quasi le méme jour et le faite que t a 30j de conservation par colis avant de decider l'envoi
pour mes achats j'ai reçu corréctement mes colis,
j'aurais tous de méme aimé avoir des choix un peu plus large à petit prix, en général le cout de transfert via dhl sont cher et semble l'unique option eco pour le maroc une fois les 20GBP dépassé, et l'envoi tourne au tour de 45€ pour une petit coli, ce qui limite le type d'achat à faire et t'oblige d'une certain facon à acheter plus pour que ça soit rentable au transfert
mais dans l'immédiat ça repond parfaitement à certain type d'achat et je recommande comme service
j'ai aussi apprécié le fait que ton expédition et faite quasi le méme jour et le faite que t a 30j de conservation par colis avant de decider l'envoi
Verified Customer
21 September 2020
DHL Express Worldwide
VC
Pricy shipping