Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
14 October 2020
DHL Express Worldwide
VC
Excellent and quick service. Please consider sending customers photographs of the packages/contents as well like other forwarding companies such as Ship7 do.
Stephanie Aldus
14 October 2020
UPS Express Saver
SA
Very easy process thank you
h isao
14 October 2020
DHL Express Worldwide
HI
Thank you！
Wes
13 October 2020
DHL Express Worldwide
W
Customer service were quick to answer and offered decent solutions/answers.
Low rating due to the poorly designed website and because each book was individually wrapped in a DHL bag when they could have been bulk wrapped, zero for environmental consciousness.
I did try to combine and repack the previous order; that option would not give me a final shipping option and or price. The website gave no indication why it was not working, therefore I assumed it was my browser acting up. Ended up trouble shooting by first deleting cookies, trying two new browsers, deleting their cookies, checking updates for Java etc and even used a different computer.
In the end I had to email customer service to find out why I could not combine and repack. Swift reply from Chris, and he mentioned that it wasn't going to be any cheaper to ship, that is why that option did not yield any price and shipping results. The website should have given me that "reason" as to why combine and repack was not working rather than have me faff around.
Next order I'll pay the extra £** to save on wrapping for the environment!
Finding customer service's email was also a pain to acquire. After logging in, the FAQ and Contact Us section disappears. Only way to access that information was to click on "back to site". The FAQ and contact us links should be placed within the left side of the profile page or at the bottom of the profile page where "about" "services" "legal" and "protection" are found. Not user friendly at all.
Low rating due to the poorly designed website and because each book was individually wrapped in a DHL bag when they could have been bulk wrapped, zero for environmental consciousness.
I did try to combine and repack the previous order; that option would not give me a final shipping option and or price. The website gave no indication why it was not working, therefore I assumed it was my browser acting up. Ended up trouble shooting by first deleting cookies, trying two new browsers, deleting their cookies, checking updates for Java etc and even used a different computer.
In the end I had to email customer service to find out why I could not combine and repack. Swift reply from Chris, and he mentioned that it wasn't going to be any cheaper to ship, that is why that option did not yield any price and shipping results. The website should have given me that "reason" as to why combine and repack was not working rather than have me faff around.
Next order I'll pay the extra £** to save on wrapping for the environment!
Finding customer service's email was also a pain to acquire. After logging in, the FAQ and Contact Us section disappears. Only way to access that information was to click on "back to site". The FAQ and contact us links should be placed within the left side of the profile page or at the bottom of the profile page where "about" "services" "legal" and "protection" are found. Not user friendly at all.
Hi,
Many thanks for your feedback relating to the issues you experienced with our site the last time you used our services.
I'm sorry to hear that it wasn't clear why you could not combine and repack your goods, we have made lots of improvements to this process in recent weeks and you should see a difference next time you ship with us.
However we do not repack goods into one box unless the customer requests this service via the combine and repack option, therefore going forward if you do prefer your goods to be repacked together with less packaging please choose the combine and repack option.
For the issues seeing the contact page and faq section, when logged into your account you should see a red button at the top right hand side of the page, this will take you back to the site to see the features such as contact page and faq section.
I hope you will be pleased with the improvements we have made to the site, we do appreciate your feedback, it is always good to hear the opinion of our customers to see how we can improve the site going forward.
You can also use the help button at the bottom of the page to contact customer services. Using these options will not log you out of your account and you can simply move back to your profile using the My Profile button when you want to see your account details.
I hope this information all helps going forward, we do appreciate your feedback and are continually working to improve our site to ensure the interface is simple and easy to use by our customers.
Please feel free to contact our Customer Service team at info@forward2me.com if you require any other assistance going forward and we will be very happy to assist you.
Kind Regards,
Tracy.
Many thanks for your feedback relating to the issues you experienced with our site the last time you used our services.
I'm sorry to hear that it wasn't clear why you could not combine and repack your goods, we have made lots of improvements to this process in recent weeks and you should see a difference next time you ship with us.
However we do not repack goods into one box unless the customer requests this service via the combine and repack option, therefore going forward if you do prefer your goods to be repacked together with less packaging please choose the combine and repack option.
For the issues seeing the contact page and faq section, when logged into your account you should see a red button at the top right hand side of the page, this will take you back to the site to see the features such as contact page and faq section.
I hope you will be pleased with the improvements we have made to the site, we do appreciate your feedback, it is always good to hear the opinion of our customers to see how we can improve the site going forward.
You can also use the help button at the bottom of the page to contact customer services. Using these options will not log you out of your account and you can simply move back to your profile using the My Profile button when you want to see your account details.
I hope this information all helps going forward, we do appreciate your feedback and are continually working to improve our site to ensure the interface is simple and easy to use by our customers.
Please feel free to contact our Customer Service team at info@forward2me.com if you require any other assistance going forward and we will be very happy to assist you.
Kind Regards,
Tracy.
Verified Customer
13 October 2020
DHL Express Worldwide
VC
Really delivers on what they promise and their customer care is great and nice too for when you have any questions relating to how you should use the shipping address. I received my item in little than 2 says (UK > The Netherlands) which was perfect.
Verified Customer
13 October 2020
UPS Express Saver
VC
They always communicate well and provide speedy service. Great business that I will be using again soon!
Verified Customer
13 October 2020
DHL Economy Select
VC
Good packaging and fast shipment.
Hi,
Many thanks for your feedback, I'm pleased to hear that you have been happy with the service received.
Please feel free to contact our Customer Service team if you require assistance at any time at info@forward2me.com and they will be very happy to assist you. Hopefully we can get that 5* next time you ship with us.
Kind Regards,
Tracy.
Many thanks for your feedback, I'm pleased to hear that you have been happy with the service received.
Please feel free to contact our Customer Service team if you require assistance at any time at info@forward2me.com and they will be very happy to assist you. Hopefully we can get that 5* next time you ship with us.
Kind Regards,
Tracy.
daisuke hasegawa
13 October 2020
DHL Express Worldwide
DH
とくにもんだいなしです
Verified Customer
13 October 2020
DHL Economy Select
VC
I'm very satisfied with the service. Good pricing with sending packages from the UK to the Netherlands.
Fahad
12 October 2020
DHL Express Worldwide
F
Yes ? the best in uk
Verified Customer
12 October 2020
DHL Express Worldwide
VC
Easy and efficient service! Highly recommended!
Caroline Desrosiers
12 October 2020
DHL Express Worldwide
CD
Worked well, I received emails confirming the status of the shipping, I would use it again. A little pricey for the shipping, but so useful.
Jennie Hille
12 October 2020
DHL Express Worldwide
JH
Forward2me is an excellent service, but a little expensive for shipping. That alone would stop me from buying through them again. If they could somehow reduce the shipping costs they would get much more custom.
Hi,
Many thanks for your feedback.
I'm pleased to hear that we provided you with an excellent service however disappointing to hear that you are not looking to use our services again as the cost is too expensive.
I see that the goods you have shipped were very delicate and maybe needed more packaging than usual which would volume out the overall parcel.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I hope that you do consider using our services again in the future and if you have any further questions please feel free to contact our Customer Services team at info@forward2me.com who will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that we provided you with an excellent service however disappointing to hear that you are not looking to use our services again as the cost is too expensive.
I see that the goods you have shipped were very delicate and maybe needed more packaging than usual which would volume out the overall parcel.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I hope that you do consider using our services again in the future and if you have any further questions please feel free to contact our Customer Services team at info@forward2me.com who will be happy to assist you.
Kind Regards,
Tracy.
Verified Customer
12 October 2020
DHL Express Worldwide
VC
They were easy to use.
Verified Customer
11 October 2020
DHL Express Worldwide
VC
Efficient Service!
MennoS
11 October 2020
DHL Express Worldwide
M
Used forward2me a couple of times now for my apple UK orders. Every time it’s just sublime.
After delivery it’s in your account super Fast and if it’s still the afternoon there they will ship the same day!
Prices are also very good. Not to expensive and no mountly/yearly fee. Love it!
After delivery it’s in your account super Fast and if it’s still the afternoon there they will ship the same day!
Prices are also very good. Not to expensive and no mountly/yearly fee. Love it!
Verified Customer
11 October 2020
DHL Domestic Express
VC
Very good service, fast and good!
Verified Customer
11 October 2020
DHL Express Worldwide
VC
Jag tycker att tjänsten är lite för dyr för att vara riktigt attraktiv. Det blir alltid sista lösningen. Att moms läggs på efteråt är något jag blir besviken på, lägg på alla avgifter på en gång när jag jämför priser.
Snabbheten är positiv!
Snabbheten är positiv!
Sun JH
11 October 2020
TNT Express Non-Docs
SJ
Excellent service. Staff helped me to return the pair of shoes and exchange for a correct size. Shipping is fast with TNT/ DHL. Always keep me informed of the latest status.
Zimaam Zaheen
11 October 2020
UPS Express Saver
ZZ
Fast, responsive, and efficient. But a bit too pricy for me to use frequently.
Verified Customer
11 October 2020
DHL Express Worldwide
VC
The shipment pieces were not consolidated into ONE single box as I was expecting.
I received the shipment across four days separates boxes\packages.
I received the shipment across four days separates boxes\packages.
Verified Customer
11 October 2020
TNT Express Non-Docs
VC
***** fuss free experience
Adriana Carneglias
10 October 2020
DHL Express Worldwide
AC
Expensive but works well and is fast and safe. Not easy to find this type of service, unfortunately, an most other sites will just send you to an open space where a random person will receive and send a package.. no thanks! Go with them they have dhl and the other good couriera!
Wathik Alaaraji
10 October 2020
DHL Express Worldwide
WA
Reliable and on time delivery.
Verified Customer
10 October 2020
UPS Standard Single
VC
All went as expected. thanks
Verified Customer
10 October 2020
DPD Classic
VC
Everything worked even better than expected. I was notified about every single step and the package arrived in perfect condition and faster than expected. I am completely satisfied
Verified Customer
10 October 2020
DHL Express Worldwide
VC
Amazing experience!
Satoru SHiNaTO
10 October 2020
DHL Express Worldwide
SS
Very good job. without lost and found...
John Wardale
10 October 2020
DHL Express Worldwide
JW
Listened, helped, actioned, Quick efficient polite understanding patient and helpful. What more could you ask for?!!!From retailer to Australia in under a week. Sounds like a movie but this is fact!
Verified Customer
10 October 2020
DHL Express Worldwide
VC
Seamless, reliable, and hassle-free experience
Verified Customer
10 October 2020
DHL Domestic Express
VC
Good fgjkkh
C Benoit
09 October 2020
UPS Express Saver
CB
Would recommend their shipping services great communication and fast service a company that appears to know what they are doing. Great job ?
CORNELIU L IONESCU
09 October 2020
TNT Economy Express
CLI
all delivered in good order and in due time, very professional and prompt service
Patricia Santos
09 October 2020
DHL Express Worldwide
PS
Great, reliable and fast service
Marco Spínola
09 October 2020
DHL Express Worldwide
MS
Excelent service. Well packed, swift delivery. Became a fan, from now on, I'll never use another service. Thanks
Gary
09 October 2020
UPS Express Saver
G
They need to improve their repackaging service. Some of my items were damaged upon arrival. I thought the packaging was poor and should have been much better considering the cost. It also took a lot longer than advertised to arrive. I contacted Forward2me and they said it was 'out of their hands'. Not much help to me!
Hi,
Many thanks for your feedback.
I'm really sorry to hear that your repack was not up to our usual high standard which resulted in some of your items arriving damaged.
I see that that we don't appear to have received an email from you reporting this damage so I will contact you shortly to look into this further for you.
I do apologise that your parcel was delayed and therefore the delivery took longer than expected. I see that your shipment was placed on hold in your country under a Government Agency hold, unfortunately when a parcel is held by customs the parcel is under their control and there is nothing either the courier or forward2me can do until customs has released the parcel for onward forwarding. I know this must have been very frustrating for you however as you mentioned this is out of our control.
I hope this all helps explain the issues you experienced and as mentioned I will be in touch shortly to investigate the damages to your shipment and try to resolve this for you.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm really sorry to hear that your repack was not up to our usual high standard which resulted in some of your items arriving damaged.
I see that that we don't appear to have received an email from you reporting this damage so I will contact you shortly to look into this further for you.
I do apologise that your parcel was delayed and therefore the delivery took longer than expected. I see that your shipment was placed on hold in your country under a Government Agency hold, unfortunately when a parcel is held by customs the parcel is under their control and there is nothing either the courier or forward2me can do until customs has released the parcel for onward forwarding. I know this must have been very frustrating for you however as you mentioned this is out of our control.
I hope this all helps explain the issues you experienced and as mentioned I will be in touch shortly to investigate the damages to your shipment and try to resolve this for you.
Kind Regards,
Tracy.
Verified Customer
09 October 2020
DHL Express Worldwide
VC
Excelente servicio, atención, y velocidad. Muy contento
Unverified Customer
08 October 2020
Unknown Shipment Details
great as last 5 times , combining packages saves a lot of money , I am very happy with the service.
Michael Aftandilian
08 October 2020
DHL Express Worldwide
MA
great as last 5 times , combining packages saves a lot of money , I am very happy with the service.
Jochen
08 October 2020
DHL Economy Select
J
Since the first time I did use the service some years ago, they improved a lot.
Service amazing.
Options manifold.
Prices fair.
I ll be back for sure !!!
Service amazing.
Options manifold.
Prices fair.
I ll be back for sure !!!
Verified Customer
08 October 2020
DHL Economy Select
VC
Fast and easy service. Will use again if needed.
Verified Customer
08 October 2020
DHL Express Worldwide
VC
Forward2me has Great service, but I don’t think I will use it in future, because the shipping price rate is too high.
Mia Davison
08 October 2020
DHL Express Worldwide
MD
It’s easy to use and reasonable shipping charges. Also it gives us options as to prices and/or carriers to use.
Unverified Customer
07 October 2020
Unknown Shipment Details
Great service for our shipment to Norfolk Island Australia , , ,we highly recommend this freight forwarding company
Caroline Dunlop
07 October 2020
DHL Express Worldwide
CD
Great service for our shipment to Norfolk Island Australia,,,we highly recommend this freight forwarding company
Alrashed 86
07 October 2020
DHL Express Worldwide
A8
Must contact the support team to ship my shipment because it categorized as dangerous material. Then they ship it. It’ll be easier if they contact me directly.
Vasileios Boustas
07 October 2020
DHL Express Worldwide
VB
Nice and easy . Fast delivery
Gísli Jóhann Grétarsson
07 October 2020
UPS Express Saver
GJG
Good. Fast and whorrks
Indre Sotos
07 October 2020
DPD Classic
IS
I haven't had the best experience the last time I was usng your service, you couldn't locate my parcel for some time,
Johanna Saastamoinen
07 October 2020
UPS Standard Single
JS
Forward2me has proven itself over and over again to be the best forwarding service I have used. Having three accounts in several countries I wouldn't count on them as much as forward2me. The website / mobile user experience is fenomenal and you have several shipping options to fit your needs.