Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Anisa Hamzaraj
06 November 2020
DHL Express Worldwide
AH
Thank you Katie for wrapping up my package so carefully.
Kia Ford
05 November 2020
DHL Express Worldwide
KF
This is my second order from forward2me and I have been pleased with both orders. With this particular order I did have a query that was clarified with one quick call to the company. In addition I needed my packages consolidated which I would like to personally thank Andrew Bindon for processing. His preparation of my box actually helped speed up a usually gruesome process when collecting from customs. I will definitely be using forward2me again in the near future!
Laura Saporiti
05 November 2020
DPD Classic
LS
Great professionality, easy to use app, many shipping choice available.
Nice to have 30days of free storage
Nice to have 30days of free storage
Anna Katrín Guðmundsdóttir
05 November 2020
TNT Economy Express
AKG
Easy and quick service - not cheap though.
Cihan KIZIL
05 November 2020
DHL Express Worldwide
CK
It was much more expensive than I expected. I also import from the US by using MYUS and even though it's far from my country I get much more cheaper prices. I would pay much more less if I sent my packages directly
Hi,
Many thanks for taking the time to provide us with your feedback.
I'm sorry to hear that you are unhappy with the price paid for our services, the cost of shipping is generally calculated from the UK by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I'm sorry I cannot comment how other forwarding companies calculate their costs however the price paid for shipping includes a full service, the use of multiple free addresses for delivery, the acceptance and processing of your packages, 30 days free storage from arrival, preparation for shipping and all export documentation required for shipping.
We are unable to compete with retailers who offer their own shipping, this is often done at cost or at a loss as they cover their costs with the sale of the product, we just offer a service so need to cover our costs within the shipping fees.
I hope this helps explain how we work as a company however if you have any other questions please feel free to contact our Customer Services team at any time and we will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback.
I'm sorry to hear that you are unhappy with the price paid for our services, the cost of shipping is generally calculated from the UK by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I'm sorry I cannot comment how other forwarding companies calculate their costs however the price paid for shipping includes a full service, the use of multiple free addresses for delivery, the acceptance and processing of your packages, 30 days free storage from arrival, preparation for shipping and all export documentation required for shipping.
We are unable to compete with retailers who offer their own shipping, this is often done at cost or at a loss as they cover their costs with the sale of the product, we just offer a service so need to cover our costs within the shipping fees.
I hope this helps explain how we work as a company however if you have any other questions please feel free to contact our Customer Services team at any time and we will be happy to assist you.
Kind Regards,
Tracy.
Niclas Tapper
05 November 2020
DHL Economy Select
NT
I have used the service numerous times shipping items from UK to Sweden. The service is reliably, fast and priceworthy. Good communication as well so you know the status of your shipping.
Sailendran Iswara Jothi
05 November 2020
DHL Express Worldwide
SIJ
The service is consistent however there is no real benefit for regular shippers as in preferential rates
Hi,
Many thanks for your feedback, this is very important to us.
I'm pleased to hear that you are overall happy with the service offered however you would like to see some preferential rates as a regular shipper.
We do currently offer a 30 day free storage period for our customers so they can collate their parcels and repack them together to obtain the maximum value for shipping. Also we offer the free address service and don't charge a monthly or annual fee like many other forwarding companies charge.
I hope this information helps going forward, Customer Service are here to help at anytime and please feel free to contact us at anytime.
Kind Regards,
Tracy.
Many thanks for your feedback, this is very important to us.
I'm pleased to hear that you are overall happy with the service offered however you would like to see some preferential rates as a regular shipper.
We do currently offer a 30 day free storage period for our customers so they can collate their parcels and repack them together to obtain the maximum value for shipping. Also we offer the free address service and don't charge a monthly or annual fee like many other forwarding companies charge.
I hope this information helps going forward, Customer Service are here to help at anytime and please feel free to contact us at anytime.
Kind Regards,
Tracy.
Jose Ricardo da Silva
04 November 2020
TNT Economy Express
JRD
Ben packed everything great.
ZINAIDA ELLIDOU
04 November 2020
DHL Express Worldwide
ZE
Great service
Verified Customer
04 November 2020
DHL Express Worldwide
VC
Prices a little high, but overall service, excellent.
Helgi Saemundsson
03 November 2020
DHL Express Worldwide
HS
very good and quick
Gerald Clarke
03 November 2020
UPS Express Saver
GC
Easy to use and quick. The items are always repacked with care. I would like to see more options for shippers DHL is the best option in israel.
My packages always arrive on time but UPS tends to tag on additional charges. Above vat and customs that is.
My packages always arrive on time but UPS tends to tag on additional charges. Above vat and customs that is.
Brandon Mays
03 November 2020
DHL Express Worldwide
BM
Excellent service, they answered all my questions through email within a day and were very informative. Once my package arrived at their location it was shipped the same day and arrived to me in the US 4 days later (Thursday-Monday) which was extremely fast. The price was very reasonable and the package arrived in perfect condition. Would definity use formward2me again.
Verified Customer
03 November 2020
DHL Express Worldwide
VC
Fast and affordable service with an easy to use interface.I will definitely be using the service again in the future.
Verified Customer
02 November 2020
DHL Express Worldwide
VC
Very easy to set up and super fast delivery. Shipment went out same day they received it, and I had it within a few days.
László Rozsnyó
02 November 2020
DHL Express Worldwide
LR
Great service. I will use it another time.
Verified Customer
02 November 2020
DHL Express Worldwide
VC
The service was perfect as usual
Verified Customer
02 November 2020
UPS Express Saver
VC
Excellent prompt service with rapid customer support. Dashboard is updated within the same day the shipment arrives. Re packaging and consolidation also takes less than one day. Perfect.
Verified Customer
02 November 2020
DHL Express Worldwide
VC
Easy to use and it worked well.
nobuo shirahashi
01 November 2020
DHL Express Worldwide
NS
確実に到着しているので、信頼ができます。
配送の過程が具体的かつ詳細であり、不安はありません
配送の過程が具体的かつ詳細であり、不安はありません
Verified Customer
01 November 2020
UPS Express Saver
VC
ありがとうございました。
Dave Kimm
01 November 2020
DHL Express Worldwide
DK
Very fast and great service
Verified Customer
01 November 2020
DHL Express Worldwide
VC
They are reliable and offer a great service. No complaints toward the service quality, response time and easiness of use. But the pricing is quite high. They should also offer services other than express. I wouldn't have minded receiving my package a few weeks later yet the only option was to pay premium to get it in 3 days.
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Everything worked exactly as promised; shipment arrived from a UK supplier and was forwarded to us here in Canada and actually arrived a few days earlier than expected. Will definitely use this service again for Christmas shopping.
Dimitris Papandreou
31 October 2020
TNT Economy Express
DP
The service is very good, however they could have some more choices when combining different shipments
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Package arrived on premises and received confirmation it had arrived within an hour, package left through the door that same day. Flawless, smooth process. Will repeat for sure.
Verified Customer
31 October 2020
DPD Classic
VC
The online tools for managing your packages works really well and whenever you need additional help they are always quick to respond. Very friendly team.
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Just plain good old service. You can follow every phase of your package.
Dick Impens
31 October 2020
DHL Express Worldwide
DI
It's fast, reliable and they are very helpful. I've been using the UK and German address, it just works.
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Not recommended
Sigridur Vigfusdottir
31 October 2020
DHL Express Worldwide
SV
The staff is perfectly professional and helpful and polite. One of my favorite companies.
Verified Customer
31 October 2020
DHL Domestic Express
VC
Very helpful. Resolved my problem.
Irma Salas
31 October 2020
UPS Express Saver
IS
Excellent service. Fast shipping and totally legit. I was unsure at first, but definitely recommend. Thank you!
Verified Customer
31 October 2020
DHL Express Worldwide
VC
Wow ; super fast and easy to get a package .. very happy with the experience !
Alisa
31 October 2020
DHL Express Worldwide
A
My parcel arrived much faster than I expected and the whole process was very straightforward. The cost was very similar to the estimated amount.
Verified Customer
31 October 2020
UPS Express Saver
VC
fast, great service!
Verified Customer
31 October 2020
DHL Express Worldwide
VC
No complaints! Just what I needed.
Verified Customer
30 October 2020
DHL Express Worldwide
VC
Very good ?
Verified Customer
30 October 2020
DHL Express Worldwide
VC
First, I want to commend customer support for speedy assistance and willingness to resolve issues.
But the shipping feature is broken in my opinion and ludicrously expensive.
I have had myus.com in the USA and never did I accidentally commit to ship a package. The user interface needs a step between getting a "quote" from DHL and commiting to ship. Or an option to undo shipping within a certain timeframe. This really *****. I doubt that I will be using this service again.
But the shipping feature is broken in my opinion and ludicrously expensive.
I have had myus.com in the USA and never did I accidentally commit to ship a package. The user interface needs a step between getting a "quote" from DHL and commiting to ship. Or an option to undo shipping within a certain timeframe. This really *****. I doubt that I will be using this service again.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the Customer Service support you received however sorry to hear that you are unhappy with the overall experience you had on our site when shipping.
We do appreciate customer feedback, this enables us to understand the customer experience better and look to improve our site where possible.
So I can understand the issues you faced when using our site better I will contact you directly via your registered email so we can get the full picture and see how we can look to improve the site.
I hope to help this helps and hope that we can persuade you to use our service again going forward.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the Customer Service support you received however sorry to hear that you are unhappy with the overall experience you had on our site when shipping.
We do appreciate customer feedback, this enables us to understand the customer experience better and look to improve our site where possible.
So I can understand the issues you faced when using our site better I will contact you directly via your registered email so we can get the full picture and see how we can look to improve the site.
I hope to help this helps and hope that we can persuade you to use our service again going forward.
Kind Regards,
Tracy.
Verified Customer
30 October 2020
DHL Express Worldwide
VC
The service is very great, but in a simple note, the shipping prices are very high, which exceeds the price of the product Thank you so much
Peter Maddison
30 October 2020
UPS Express Saver
PM
Simple to use - pricing quite high
Davide Signorile
29 October 2020
DPD Classic
DS
Great service, but €43 for shipping in Italy a pair of shoes is too much.
Verified Customer
28 October 2020
DHL Express Worldwide
VC
Customer service is excellent and respond basically right away.
Corné de Bruin
28 October 2020
DHL Economy Select
CDB
I've ordered a bottle of Whisky. They handled it great and added extra package for safety. The entire process was handled within a few days!
Verified Customer
28 October 2020
UPS Standard Single
VC
Simple and reliable. I will use it again.
Cagri Uerkmez
28 October 2020
DPD Classic
CU
Günstig, zuverlässig, ein Dienstleister, der auch das einhält, was er verspricht! Ich bin sehr zufrieden!
Asmaa Khalid
28 October 2020
DHL Express Worldwide
AK
Shipping cost me alot of money
Very very expensive
Funny thing my package only contains two back of crayons ?
Very very expensive
Funny thing my package only contains two back of crayons ?
Hi,
Thank you for your feedback however I'm sorry to hear that you are unhappy with the cost of shipping.
The price paid for shipping does include a full service from the use of the forward2me address, the acceptance, processing, storing, preparation of the package for shipping and any export documentation required.
I see on this occasion although you took advantage of our combine and repack service to help lower the cost of shipping because the actual weight was higher than the volumetric weight we were unable to lower the shipping cost by reducing the overall size of the package.
Many of our customers tend to take advantage of their 30 days free storage period and combine a number of parcels together to ensure that they obtain maximum value for shipping, this may be something you consider going forward.
Please contact our Customer Service team at any time if you are unhappy with the service offered and we will be very pleased to guide you on the most cost effect way of shipping.
Kind Regards,
Tracy.
Thank you for your feedback however I'm sorry to hear that you are unhappy with the cost of shipping.
The price paid for shipping does include a full service from the use of the forward2me address, the acceptance, processing, storing, preparation of the package for shipping and any export documentation required.
I see on this occasion although you took advantage of our combine and repack service to help lower the cost of shipping because the actual weight was higher than the volumetric weight we were unable to lower the shipping cost by reducing the overall size of the package.
Many of our customers tend to take advantage of their 30 days free storage period and combine a number of parcels together to ensure that they obtain maximum value for shipping, this may be something you consider going forward.
Please contact our Customer Service team at any time if you are unhappy with the service offered and we will be very pleased to guide you on the most cost effect way of shipping.
Kind Regards,
Tracy.
Joanne Portelli
28 October 2020
DHL Express Worldwide
JP
Outstanding customer service was provided during my purchase.
Alina Rosario
27 October 2020
DHL Express Worldwide
AR
Fast ship and great service! Happy with my order!
Dimitrios Daskalakis
27 October 2020
DHL Express Worldwide
DD
Fast and efficient. Thank you