Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
04 December 2020
DHL Express Worldwide
VC
My glass items were packed very well and made it to me in one piece. Wonderful customer service!!
Verified Customer
04 December 2020
DHL Express Worldwide
VC
I've purchased items on UK, Japan and Turkey and each of the addresses provided work properly as expected.
Awesome service!
Awesome service!
Verified Customer
04 December 2020
DHL Express Worldwide
VC
配送がとても早く、安心して利用することができます。
Malgorzata Badowski
04 December 2020
DHL Express Worldwide
MB
Excellent Service!
Verified Customer
04 December 2020
DHL Express Worldwide
VC
Yes, Iwould like to use again!!
Mitchell N
04 December 2020
DHL Express Worldwide
MN
A little pricey, but very speedy delivery to Australia so am pleased about that
David Roberts
03 December 2020
TNT Express Non-Docs
DR
Very fast delivery.
Verified Customer
03 December 2020
DHL Express Worldwide
VC
A thoroughly professional service!
Thank you.
Thank you.
Verified Customer
03 December 2020
DPD Classic
VC
Bad customer service
Hi,
Many thanks for reviewing our service however I'm really disappointed to see that you are unhappy with the service we have provided.
I'm sorry that you have not explained the reason for this review further as I have looked back at our correspondence with you and can only see that our agents have done their very best to provide you with the best service possible.
I can see that you are unhappy that we are unable to deduct vat from your shipping invoice however due to you not yet having a valid EU Vat number we cannot take off the vat on your invoices, once your application for this number has been approved and received we will be more than happy to action your request. However for the time being we have to follow the correct guidelines for this procedure.
We see that you have submitted some requests for our repacking service however due to the size of your parcels we was unable to provide you with your preferred service. This restriction is made by the courier and not ourselves so unfortunately we are unable to ship a parcel which is larger than the permitted size for the service set by the courier.
I hope this covers all the points you are unhappy with, our Customer Service team have a very good reputation and we will that we always go above and beyond for the customer which sets us aside from our competitors.
Kind Regards,
Tracy.
Many thanks for reviewing our service however I'm really disappointed to see that you are unhappy with the service we have provided.
I'm sorry that you have not explained the reason for this review further as I have looked back at our correspondence with you and can only see that our agents have done their very best to provide you with the best service possible.
I can see that you are unhappy that we are unable to deduct vat from your shipping invoice however due to you not yet having a valid EU Vat number we cannot take off the vat on your invoices, once your application for this number has been approved and received we will be more than happy to action your request. However for the time being we have to follow the correct guidelines for this procedure.
We see that you have submitted some requests for our repacking service however due to the size of your parcels we was unable to provide you with your preferred service. This restriction is made by the courier and not ourselves so unfortunately we are unable to ship a parcel which is larger than the permitted size for the service set by the courier.
I hope this covers all the points you are unhappy with, our Customer Service team have a very good reputation and we will that we always go above and beyond for the customer which sets us aside from our competitors.
Kind Regards,
Tracy.
Maurizio Panzica
03 December 2020
DHL Economy Select
MP
Ennesima conferma della qualità del servizio offerto. Questa volta ho usato il mio indirizzo in Germania. La spedizione è stata processata in meno di 24 h.
Un po' caro il costo del trasporto tramite DHL, ma comunque entro i limiti della decenza! Grazie!
Un po' caro il costo del trasporto tramite DHL, ma comunque entro i limiti della decenza! Grazie!
Omar Hamdan
03 December 2020
DHL Express Worldwide
OH
it is very good ❤️❤️❤️
Verified Customer
02 December 2020
DHL Express Worldwide
VC
スムーズな転送でビックリするくらい早く届きました。輸送にもっと時間がかかっても良いので低価格のプランがあるとなお良いかなぁと思いました。
Verified Customer
02 December 2020
DHL Express Worldwide
VC
It's so easy to use and allows me to buy packages delivered only to UK and DE, but then forward to different countries. Great service, much recommended, fast (they forwarded the package same day on Friday, and I received it on Monday in Poland, just wow)
Nipun Malintha
02 December 2020
UPS Express Saver
NM
Fast delivery
Ismail Alridi
02 December 2020
DHL Express Worldwide
IA
Although I faced some delay in the order and it was delayed, I got a refund from the team which was a great overall experience and the communication was helpful.
Hi,
Many thanks for providing us with your feedback on the service forward2me provided you.
I'm so pleased we managed to meet your expectations and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Many thanks for providing us with your feedback on the service forward2me provided you.
I'm so pleased we managed to meet your expectations and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Verified Customer
02 December 2020
DHL Express Worldwide
VC
excellent!
Verified Customer
02 December 2020
TNT Economy Express
VC
Excellent trustworthy service
Cristian
02 December 2020
DHL Express Worldwide
C
Fast processing, easy to use site, clear information, perfect delicery.
Nani
01 December 2020
DHL Express Worldwide
N
First time using it and I was able to get my order in such a quick time frame. Shipping is a little expensive depending how much it weighs, but other than that I highly recommend!!
Verified Customer
01 December 2020
DHL Express Worldwide
VC
great service, the customer service agent was really helpful in sorting out an issue I was having with the shipping options
Amit Shaked
01 December 2020
DHL Express Worldwide
AS
Efficient and informative
Verified Customer
01 December 2020
DHL Express Worldwide
VC
Atendeu plenamente todas as expectativas, com um serviço rápido e profissional, informando todos os andamentos do processo. Parabéns!!
Verified Customer
01 December 2020
DHL Express Worldwide
VC
英国から発送依頼を行ってから数日で日本に到着しました。５ヵ所で購入した商品を一括で転送したのですが、１箱にまとめられるわけではなく５個口で転送されました。それでも送料が割高になるわけではないので問題ないです。もしコワレモノを購入された場合であれば、箱の詰め替えサービス(有料)もあるので利用する価値があると思いす。今回は英国にしか発送してもらえない商品を購入することができたので良かったです。もう既に他に購入したい商品を見つけてしまっているので、近いうちに再び利用することになりそうです。
Angela Hunter
01 December 2020
UPS Express Saver
AH
Happy with the experience. Website experience was easy. No issues whatsoever. My package was prepared by Alex - well prepared and consolidated in one box. Also left a nice note.
Verified Customer
01 December 2020
DHL Economy Select
VC
The procedure for handling brandy is too complicated. This really should be resolvable via the website.
Kevin Weir
01 December 2020
DHL Express Worldwide
KW
As advertised forward2me offered great service. Perfect for sending parcels to South Africa, where local postage is unreliable and courier services are needed.
Verified Customer
01 December 2020
DPD Classic
VC
Geweldig dat dit kan super
Stephanie Helton
01 December 2020
DHL Express Worldwide
SH
Shaun did a wonderful job repacking my items! Another great experience from Forward 2 Me as always! Thank you!
James Jones
01 December 2020
UPS Express Saver
JJ
The whole experience went very smoothly. I was able to have an item shipped from the UK to the US without any issues. Just provided the given warehouse address on the order and I was notified by forward2me when it arrived. I paid the shipping and it was sent out quickly. I would definitely use the service again for companies that do not otherwise ship to the US.
Makoto
01 December 2020
DHL Express Worldwide
M
Good support and fast service.
Hanan Jamri
01 December 2020
DHL Express Worldwide
HJ
Excellent, fast and super
Verified Customer
30 November 2020
DHL Express Worldwide
VC
I would recommend them and buy from them again
Perfect service ?
Perfect service ?
Verified Customer
30 November 2020
TNT Express Non-Docs
VC
Fast Service. On time delivered.
Orli Grobler
30 November 2020
DHL Express Worldwide
OG
it would be nice to have more postal options as all the couriers are expensive.
Verified Customer
30 November 2020
DHL Express Worldwide
VC
With Anna's and Aimee's continuous support, a real expensive parcel has been shipped from the Germany Warehouse with one single day of delay.
Thanks!
Thanks!
Peter Lilius
30 November 2020
DHL Express Worldwide
PL
Fungerar precis som det ska. Snabbt utan några problem.
David Osorio
30 November 2020
DHL Express Worldwide
DO
Excellent service, it was pretty fast and when I had to contact customer service, they were extremely helpful and answered my questions In a timely manner, I will definitely use them again, price was good too.
wolfgang hellweg
30 November 2020
DPD Classic
WH
Perfekter Service. Schnelle Weiterleitung und perfekt gepackt. Absolut vertrauenswürdiger Service. Gerne wieder.
Jeanette R.
29 November 2020
DHL Express Worldwide
JR
I did not expect my package to arrive so quickly and with so much care! Not to mention their great customer service! So happy I used forward2me! Although the pricing was a little high, if you really want your item to come quickly and with ease, I’d recommend this site for purchasing outside the US and shipping to the US.
Helgi Kristjànsson
29 November 2020
DHL Express Worldwide
HK
Work well,quick and no nosene
Rokesh Jankie
29 November 2020
DHL Economy Select
RJ
Service is clear and awesome. The pricing is a bit steep, but for the rest. Super service.
David Connelly
29 November 2020
DHL Express Worldwide
DC
Excellent service, my package arrived faster than most of my US orders that I placed around the same time. Highly recommend them.
Verified Customer
28 November 2020
DHL Express Worldwide
VC
Great service. Quick and reliable.
D P
28 November 2020
DHL Express Worldwide
DP
The service was great! Very fast replies and made everything so much easier for me when I needed help. Definitely going to be a retuning customer ?
Verified Customer
28 November 2020
DHL Express Worldwide
VC
everything preformed well, delivery fees are quite high
Verified Customer
28 November 2020
DHL Express Worldwide
VC
Fast, professional, without any problems
Verified Customer
28 November 2020
DHL Express Worldwide
VC
The customer service representative is very proactive, fast and helpful on helping to assist you when you unsure on how to use the website.
Ana Belen Lopez Briones
27 November 2020
DHL Economy Select
ABL
Perfecto como siempre
Nitin Cheeneebash
27 November 2020
UPS Express Saver
NC
Shipping fee too expensive. A rip off
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the price you have paid for shipping however we do feel that we offer good value for money for the service we provide.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your package although light in weight did have a larger volume so the cost of shipping was calculated on the actual volumetric weight rather than the actual weight. In these instances we do offer a combine and repack service to help reduce the volume of a parcel as much as possible however I see that you did not take advantage of this service on this occasion. Please contact our customer service team if you require further details on this service and we can assist you with the process.
We do work with our couriers on a regular basis to ensure that our customers are provided with the best value for shipping however during the current pandemic all our couriers have added an emergency surcharge which increased the price of shipping for our customers. Due to lack of air freight space this year with the decrease of passenger flights, prices have increased significantly and these surcharges have been put in place to help them cover these increases.
Please also bear in mind the price paid to forward2me is not just for the cost of shipping, we offer a free UK address, we don't charge any annual or monthly fees like many of our competitors, we accept, process, store and prepare your goods for shipping and include the processing of all export paperwork required. We understand some retailers offering shipping at a lower price however they have the advantage that they are covering their costs on the sale of the product, we need to cover all our processing costs within the final price.
I hope this information helps explain how our pricing works however if you have any further questions please don't hesitate to get in touch with our customer service team.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the price you have paid for shipping however we do feel that we offer good value for money for the service we provide.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your package although light in weight did have a larger volume so the cost of shipping was calculated on the actual volumetric weight rather than the actual weight. In these instances we do offer a combine and repack service to help reduce the volume of a parcel as much as possible however I see that you did not take advantage of this service on this occasion. Please contact our customer service team if you require further details on this service and we can assist you with the process.
We do work with our couriers on a regular basis to ensure that our customers are provided with the best value for shipping however during the current pandemic all our couriers have added an emergency surcharge which increased the price of shipping for our customers. Due to lack of air freight space this year with the decrease of passenger flights, prices have increased significantly and these surcharges have been put in place to help them cover these increases.
Please also bear in mind the price paid to forward2me is not just for the cost of shipping, we offer a free UK address, we don't charge any annual or monthly fees like many of our competitors, we accept, process, store and prepare your goods for shipping and include the processing of all export paperwork required. We understand some retailers offering shipping at a lower price however they have the advantage that they are covering their costs on the sale of the product, we need to cover all our processing costs within the final price.
I hope this information helps explain how our pricing works however if you have any further questions please don't hesitate to get in touch with our customer service team.
Kind Regards,
Tracy.
Mark S
27 November 2020
DHL Express Worldwide
MS
I have used Forward2Me twice. The service was straightforward to use, and staff were communicative and responsive.