Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Angela Hunter
01 December 2020
UPS Express Saver
AH
Happy with the experience. Website experience was easy. No issues whatsoever. My package was prepared by Alex - well prepared and consolidated in one box. Also left a nice note.
Verified Customer
01 December 2020
DHL Economy Select
VC
The procedure for handling brandy is too complicated. This really should be resolvable via the website.
Kevin Weir
01 December 2020
DHL Express Worldwide
KW
As advertised forward2me offered great service. Perfect for sending parcels to South Africa, where local postage is unreliable and courier services are needed.
Verified Customer
01 December 2020
DPD Classic
VC
Geweldig dat dit kan super
Stephanie Helton
01 December 2020
DHL Express Worldwide
SH
Shaun did a wonderful job repacking my items! Another great experience from Forward 2 Me as always! Thank you!
James Jones
01 December 2020
UPS Express Saver
JJ
The whole experience went very smoothly. I was able to have an item shipped from the UK to the US without any issues. Just provided the given warehouse address on the order and I was notified by forward2me when it arrived. I paid the shipping and it was sent out quickly. I would definitely use the service again for companies that do not otherwise ship to the US.
Makoto
01 December 2020
DHL Express Worldwide
M
Good support and fast service.
Hanan Jamri
01 December 2020
DHL Express Worldwide
HJ
Excellent, fast and super
Verified Customer
30 November 2020
DHL Express Worldwide
VC
I would recommend them and buy from them again
Perfect service ?
Perfect service ?
Verified Customer
30 November 2020
TNT Express Non-Docs
VC
Fast Service. On time delivered.
Orli Grobler
30 November 2020
DHL Express Worldwide
OG
it would be nice to have more postal options as all the couriers are expensive.
Verified Customer
30 November 2020
DHL Express Worldwide
VC
With Anna's and Aimee's continuous support, a real expensive parcel has been shipped from the Germany Warehouse with one single day of delay.
Thanks!
Thanks!
Peter Lilius
30 November 2020
DHL Express Worldwide
PL
Fungerar precis som det ska. Snabbt utan några problem.
David Osorio
30 November 2020
DHL Express Worldwide
DO
Excellent service, it was pretty fast and when I had to contact customer service, they were extremely helpful and answered my questions In a timely manner, I will definitely use them again, price was good too.
wolfgang hellweg
30 November 2020
DPD Classic
WH
Perfekter Service. Schnelle Weiterleitung und perfekt gepackt. Absolut vertrauenswürdiger Service. Gerne wieder.
Jeanette R.
29 November 2020
DHL Express Worldwide
JR
I did not expect my package to arrive so quickly and with so much care! Not to mention their great customer service! So happy I used forward2me! Although the pricing was a little high, if you really want your item to come quickly and with ease, I’d recommend this site for purchasing outside the US and shipping to the US.
Helgi Kristjànsson
29 November 2020
DHL Express Worldwide
HK
Work well,quick and no nosene
Rokesh Jankie
29 November 2020
DHL Economy Select
RJ
Service is clear and awesome. The pricing is a bit steep, but for the rest. Super service.
David Connelly
29 November 2020
DHL Express Worldwide
DC
Excellent service, my package arrived faster than most of my US orders that I placed around the same time. Highly recommend them.
Verified Customer
28 November 2020
DHL Express Worldwide
VC
Great service. Quick and reliable.
D P
28 November 2020
DHL Express Worldwide
DP
The service was great! Very fast replies and made everything so much easier for me when I needed help. Definitely going to be a retuning customer ?
Verified Customer
28 November 2020
DHL Express Worldwide
VC
everything preformed well, delivery fees are quite high
Verified Customer
28 November 2020
DHL Express Worldwide
VC
Fast, professional, without any problems
Verified Customer
28 November 2020
DHL Express Worldwide
VC
The customer service representative is very proactive, fast and helpful on helping to assist you when you unsure on how to use the website.
Ana Belen Lopez Briones
27 November 2020
DHL Economy Select
ABL
Perfecto como siempre
Nitin Cheeneebash
27 November 2020
UPS Express Saver
NC
Shipping fee too expensive. A rip off
Hi,
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the price you have paid for shipping however we do feel that we offer good value for money for the service we provide.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your package although light in weight did have a larger volume so the cost of shipping was calculated on the actual volumetric weight rather than the actual weight. In these instances we do offer a combine and repack service to help reduce the volume of a parcel as much as possible however I see that you did not take advantage of this service on this occasion. Please contact our customer service team if you require further details on this service and we can assist you with the process.
We do work with our couriers on a regular basis to ensure that our customers are provided with the best value for shipping however during the current pandemic all our couriers have added an emergency surcharge which increased the price of shipping for our customers. Due to lack of air freight space this year with the decrease of passenger flights, prices have increased significantly and these surcharges have been put in place to help them cover these increases.
Please also bear in mind the price paid to forward2me is not just for the cost of shipping, we offer a free UK address, we don't charge any annual or monthly fees like many of our competitors, we accept, process, store and prepare your goods for shipping and include the processing of all export paperwork required. We understand some retailers offering shipping at a lower price however they have the advantage that they are covering their costs on the sale of the product, we need to cover all our processing costs within the final price.
I hope this information helps explain how our pricing works however if you have any further questions please don't hesitate to get in touch with our customer service team.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm sorry to hear that you are unhappy with the price you have paid for shipping however we do feel that we offer good value for money for the service we provide.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your package although light in weight did have a larger volume so the cost of shipping was calculated on the actual volumetric weight rather than the actual weight. In these instances we do offer a combine and repack service to help reduce the volume of a parcel as much as possible however I see that you did not take advantage of this service on this occasion. Please contact our customer service team if you require further details on this service and we can assist you with the process.
We do work with our couriers on a regular basis to ensure that our customers are provided with the best value for shipping however during the current pandemic all our couriers have added an emergency surcharge which increased the price of shipping for our customers. Due to lack of air freight space this year with the decrease of passenger flights, prices have increased significantly and these surcharges have been put in place to help them cover these increases.
Please also bear in mind the price paid to forward2me is not just for the cost of shipping, we offer a free UK address, we don't charge any annual or monthly fees like many of our competitors, we accept, process, store and prepare your goods for shipping and include the processing of all export paperwork required. We understand some retailers offering shipping at a lower price however they have the advantage that they are covering their costs on the sale of the product, we need to cover all our processing costs within the final price.
I hope this information helps explain how our pricing works however if you have any further questions please don't hesitate to get in touch with our customer service team.
Kind Regards,
Tracy.
Mark S
27 November 2020
DHL Express Worldwide
MS
I have used Forward2Me twice. The service was straightforward to use, and staff were communicative and responsive.
Peter Wegesa
27 November 2020
DPD Classic
PW
perfect service
Unverified Customer
26 November 2020
Unknown Shipment Details
I recommend forward2me to anyone want fast professional delivery in 7 days
Mourad misterGamer
26 November 2020
DHL Express Worldwide
MM
I recommend forward2me to anyone want fast professional delivery in 7 days
Paulo Teixeira
26 November 2020
UPS Standard Single
PT
Once again, more of the same: EXCELLENT work and customer support / attention.
This time, apart from ALEX (who packed my games in a pleasant way), I'd like to THANK the ENTIRE team of dedicated people at Forward 2 me along these years! Thanks to ALL of you that make this great service possible, especially during these hard times!
I'll be with you for as long as I can, hoping to keep seeing F2Me as the BEST warehouse / shipping company! Again, THANK you so much!
This time, apart from ALEX (who packed my games in a pleasant way), I'd like to THANK the ENTIRE team of dedicated people at Forward 2 me along these years! Thanks to ALL of you that make this great service possible, especially during these hard times!
I'll be with you for as long as I can, hoping to keep seeing F2Me as the BEST warehouse / shipping company! Again, THANK you so much!
Mariam Khan
26 November 2020
DHL Express Worldwide
MK
Perfect service
Marco Andrade
26 November 2020
DHL Economy Select
MA
Já perdi a conta ao número de vezes que recorri a esta empresa, e sempre tudo correu bem. Quando surgiram problemas, a assistência da empresa é rápida e eficiente na resolução das situações que podem surgir. Recomendado!
Florian Vrenezi
25 November 2020
DHL Express Worldwide
FV
Everything ok
Verified Customer
25 November 2020
DHL Express Worldwide
VC
Will use again soon. Covid charges from couriers increased fee but that's same for all couriers everywhere.
Verified Customer
25 November 2020
DHL Express Worldwide
VC
great well packaged and arrived safe thank you katie!
Clayton Fourie
25 November 2020
DHL Express Worldwide
CF
I have used Forward2me many times before with excellent service, however this time around, due to an quantity error with the commercial invoice they created, there was a 3 week delay in customs on my package. I did receive a correction invoice very quickly from Forward2me, but they should check the commercial invoice before sending packages.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however I'm sorry to hear that you have been inconvenienced due to an error made on our side.
Please be assured that instances like this happen very rarely however from time to time due to human error mistakes do happen. I would like to try to rectify this with you and I will contact you shortly to resolve this for you.
Thank you once again for your feedback and although there has been a small blip in our service I hope you will continue to ship with us going forward.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service we offer however I'm sorry to hear that you have been inconvenienced due to an error made on our side.
Please be assured that instances like this happen very rarely however from time to time due to human error mistakes do happen. I would like to try to rectify this with you and I will contact you shortly to resolve this for you.
Thank you once again for your feedback and although there has been a small blip in our service I hope you will continue to ship with us going forward.
Kind Regards,
Tracy.
Liping Zhou
25 November 2020
DHL Express Worldwide
LZ
They are very trustworthy, customers service is good, enquires responded on time and politely. However, their website is not the most user friendly. Often does not explain what you need to do and just leave you in dark. Can be very frustrating.
Hi,
Many thanks for your feedback.
I'm really happy to hear that you feel our company is trustworthy and our Customer Service was good although you did find it a little difficult finding your way around our website.
We have been working very hard this year to make improvements on our website to ensure so the functionality is easy and clear to use by our customers, we still have improvements to make and have recently employed for developers to work on improvements.
Your feedback is really important to us and I will contact you shortly via email to ask more information details of the difficulties you faced when using our service.
Take care and I will be in touch soon.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm really happy to hear that you feel our company is trustworthy and our Customer Service was good although you did find it a little difficult finding your way around our website.
We have been working very hard this year to make improvements on our website to ensure so the functionality is easy and clear to use by our customers, we still have improvements to make and have recently employed for developers to work on improvements.
Your feedback is really important to us and I will contact you shortly via email to ask more information details of the difficulties you faced when using our service.
Take care and I will be in touch soon.
Kind Regards,
Tracy.
Steve Jeffries
25 November 2020
DHL Express Worldwide
SJ
Fast and efficient service
Melvin Miles
25 November 2020
DHL Express Worldwide
MM
Yes I would.
Matthew Baker
25 November 2020
DHL Express Worldwide
MB
Timely, professional
Verified Customer
25 November 2020
DHL Express Worldwide
VC
Item arrived inn good condition and on time
Miriam B
25 November 2020
DHL Express Worldwide
MB
Communication was exceptional. Delivery was speedy. Need more clear information regarding upload ‘documents’. Easier if it plainly stated a copy of the invoice. Costly service, thankfully free delivery to the warehouse. It cost me double the price to have my packaged forward to me but then again it arrived in four days.
Verified Customer
24 November 2020
DHL Domestic Express
VC
Exemplary service you provided. Your team member, Hayley, is the epitome of excellent customer service.
Velko
24 November 2020
DHL Express Worldwide
V
Amazing service! Fast and reliable. Everything went smooth and I'm going to use forward2me again!
Verified Customer
24 November 2020
DHL Express Worldwide
VC
I received unworking device
Hi,
Many thanks for your feedback however I'm sorry to see that you have reviewed us with a 1 star rating.
I believe the second hand laptop you purchased from eBay and shipped via our services had a damaged battery which was not visible to us on receipt of the goods. forward2me had no involvement in the purchase of the goods we simply provide a shipping service.
forward2me did pack the laptop so it was safe and secure for international transit however we have no control over defect goods and we feel that you need to go back to the seller to report this and obtain a refund.
Kind Regards,
Tracy.
Many thanks for your feedback however I'm sorry to see that you have reviewed us with a 1 star rating.
I believe the second hand laptop you purchased from eBay and shipped via our services had a damaged battery which was not visible to us on receipt of the goods. forward2me had no involvement in the purchase of the goods we simply provide a shipping service.
forward2me did pack the laptop so it was safe and secure for international transit however we have no control over defect goods and we feel that you need to go back to the seller to report this and obtain a refund.
Kind Regards,
Tracy.
Verified Customer
24 November 2020
UPS Express Saver
VC
I have used forward2me twice for package forwarding already. Fast dispatching. Highly recommend.
ANDI TRIO SUROSO
24 November 2020
DHL Express Worldwide
ATS
Very fast delivery
crashbabies
24 November 2020
DHL Express Worldwide
C
Speedy service. Will use them again. Now I can shop in the UK with ease.
Christopher Riquelme
24 November 2020
DHL Express Worldwide
CR
Everything was great, there was one mistake when it came to delivering my order but it was fixed and besides that it was great