Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
29 January 2026
Unknown Shipment Details
Excellent support from Aimee at my address in Germany. I am very grateful for all the promptness, attention, and willingness to help me with my questions. Aimee truly exceeded my expectations. Congratulations!
Thank you so much for your kind words!
Unverified Customer
28 January 2026
Unknown Shipment Details
It’s the second time I used their service, the package arrived to France super fast. They wanted to “optimise” my package for additional fees which was not necessary at all, so check yourself before approving. Overall I’m satisfied.
Many thanks for the 5 star review. 😊
Unverified Customer
28 January 2026
Unknown Shipment Details
Jhe from the Germany Warehouse was able to solve my issue immediately. Customer service was excellent.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
27 January 2026
Unknown Shipment Details
Good customer service
Many thanks for the 5 star review. 😊
Unverified Customer
27 January 2026
Unknown Shipment Details
I was get answer to my question from your employee Aimee who help me with my case that I have. Problem was started when my data and package was moving from mygermany.com to forward2me in warehouse in Germany and with assistance of Aimee my problem was solved. Main problem was damage goods from seller.Once again thanks and good to have person from trust and help on your side with other clients.
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
27 January 2026
Unknown Shipment Details
⭐⭐⭐⭐⭐
I had an excellent experience with Forward2Me. They helped me resolve my problem incredibly quickly, and the customer service was outstanding. Kaye from the Forward2Me USA center answered me instantly and was professional, kind, and extremely helpful. Thanks to her, everything was solved smoothly and without stress.
I had an excellent experience with Forward2Me. They helped me resolve my problem incredibly quickly, and the customer service was outstanding. Kaye from the Forward2Me USA center answered me instantly and was professional, kind, and extremely helpful. Thanks to her, everything was solved smoothly and without stress.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Elizabeth Metcalf
27 January 2026
FedEx International Priority
EM
Shipped to me from a country that wouldn’t ship to US. I’d been looking for this item for years and was so glad to find it on eBay UK. Quick response to any questions I had. Very helpful and fast shipping once package was receive at facility.
Many thanks for the 5 star review. 😊
Paul Voller
27 January 2026
FedEx International Economy
PV
Very efficient and value for money, highly recommend
Many thanks for the 5 star review. 😊
Unverified Customer
26 January 2026
Unknown Shipment Details
Unparalleled customer service. A company poorly packaged books the first go around so I was paranoid when the replacements arrived to the forward2me warehouse. I reached out and they took every step to make sure they were well packaged and provided me photos. And this was all after it had already been combined/repacked. It was truly above and beyond
Many thanks for the 5 star review. 😊
Unverified Customer
26 January 2026
Unknown Shipment Details
I used the German service and needed assistance. Thanks to Kaye from the Forward2me team, I easily solved all my problems!! 🔝🔝🔝🔝🔝
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unverified Customer
24 January 2026
Unknown Shipment Details
Honey was very supportive and clear through the whole process. Thank you and I hope you and your team keep in charge of the packages I monthly receive from US.
Thank you so much for your kind words! We’re glad to hear that Honey was supportive and clear throughout the process.
Happy Customer
23 January 2026
FedEx International Economy
HC
What I loved about this experience is that although each purchase required several steps, there was always someone available whom I could contact via email and receive a quick response. I love my items of clothing, and I will shop with forward2me again soon.
Thank you so much for your wonderful feedback! 😊
We’re delighted you love your clothing items, and we can’t wait to welcome you back to shop with Forward2Me again soon!
We’re delighted you love your clothing items, and we can’t wait to welcome you back to shop with Forward2Me again soon!
Unverified Customer
23 January 2026
Unknown Shipment Details
Jhe has been truly helpful and the replies were very quick as well!! Thank you for the help!!
Thank you for your kind words! We’re glad to hear that Jhe was able to help and that you received quick responses. Your feedback is greatly appreciated, and we’ll be sure to pass it on!
Unverified Customer
23 January 2026
Unknown Shipment Details
Really great customer service with the Germany warehouse. I had a Big concern about a shipment and Nica and Adam took care of it. They found a great solution to my shipment issue. I directly spoke to Nica, very professional and friendly. Thank you again!
Thank you so much for your kind words! 😊
We’re really glad to hear that our Germany warehouse team was able to help you. Nica and Adam are thrilled to know they could resolve your shipment concern and provide a solution that worked for you.
We’re really glad to hear that our Germany warehouse team was able to help you. Nica and Adam are thrilled to know they could resolve your shipment concern and provide a solution that worked for you.
Unverified Customer
23 January 2026
Unknown Shipment Details
I had a parcel delivered to myGermany parcel forwarder right before they started to migrate to Forward2me. The price in my case rose significantly, but Aimee from Germany warehouse solved this issue by offering a decent discount, which made the price close to the one I initially expected. I'm satisfied with the service provided.
Thank you for your 5-star review for Aimee!
We are pleased to have served you.
^NB
We are pleased to have served you.
^NB
Unverified Customer
22 January 2026
Unknown Shipment Details
A phone call with Aimee solved all problems in the transition of my MyGermany account to Forward2me. Well done. It was an excellent handling.
Thank you so much for your message. We’re delighted to hear that Aimee was able to resolve everything smoothly during the transition of your MyGermany account to Forward2me.
Mazen
22 January 2026
DHL Express Worldwide
M
The best Forward parcel company
Thank you so much for the 5 star review :)
Unverified Customer
22 January 2026
Unknown Shipment Details
Customer service is shocking. Major delays in replaying to emails. No cooperation. They arent even reading emails or trying to find a resolution.
They are holding a massively delayed package for me in Germany. They will not ship it to me or return to the sender so far. Waiting since Sunday for customer support to get back to me.
Update: after submitting a negative review I was contacted by Amie she was really helpfull with solving the issue. She got it sorted very quickly and my shipment was forwarded without cost.
However when I tried to forward shipment from my profile on forward2me my only option was dhl express. However I was advised that the only suitable provider to carry my parcel containing prescription medication would be fedex. Shipping rates vere very high if I was to forward similar shipment in the future. This was within the eu.
I am glad my issue was sloved but I dont think Id be able to reach a solution if I didnt post negative review first.
They are holding a massively delayed package for me in Germany. They will not ship it to me or return to the sender so far. Waiting since Sunday for customer support to get back to me.
Update: after submitting a negative review I was contacted by Amie she was really helpfull with solving the issue. She got it sorted very quickly and my shipment was forwarded without cost.
However when I tried to forward shipment from my profile on forward2me my only option was dhl express. However I was advised that the only suitable provider to carry my parcel containing prescription medication would be fedex. Shipping rates vere very high if I was to forward similar shipment in the future. This was within the eu.
I am glad my issue was sloved but I dont think Id be able to reach a solution if I didnt post negative review first.
Thank you for your feedback.
We are currently dealing with significant backlogs, which have contributed to the delays you have experienced. Our team has already addressed your concerns via email.
We appreciate you taking the time to raise these issues and thank you for your patience during this period.
We are currently dealing with significant backlogs, which have contributed to the delays you have experienced. Our team has already addressed your concerns via email.
We appreciate you taking the time to raise these issues and thank you for your patience during this period.
Sebastian Botero Isaza
21 January 2026
FedEx International Priority
SBI
Was excellent, very quick and everything well packaged
Thanks for the 5 star review.
Unverified Customer
21 January 2026
Unknown Shipment Details
Amazing company! They’re perfect, very fast and very helpful! And many thanks to Jhe from UK division for solving everything instantly ❤️
Thank you so much for the 5 star review for Jhe :)
angela givon
21 January 2026
FedEx International Economy
AG
Always very helpful, and they respond quickly. A+++
Thank you for the 5 star review. :)
Unverified Customer
21 January 2026
Unknown Shipment Details
Quick communication from Aimee at USA division, rapidly addressed the issue and offered an acceptable solution. Great support.
Shipment # US-61-1768976617683898
Shipment # US-61-1768976617683898
Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that Aimee from our USA division was able to communicate quickly and resolve the issue with an acceptable solution. We appreciate your kind words and are always here to help.
Unverified Customer
20 January 2026
Unknown Shipment Details
Leider wird mit Preisen geworben die sich dann mehr als verdoppeln, da auch gut verpackte Waren angeblich neu verpackt werden müssen, dann werden horrende Zölle plus 5 Pfund Bearbeitungsgebühren erhoben, obwohl Artikel zum Bsp. eigentlich zollfrei im Zielland sind. Aus meiner Sicht einfach Betrug, da zu dem endgültigen Preis auch andere Anbieter geliefert hätten nur in viel kürzerer Zeit. Mein Paket ist seit 5 Tagen bezahlt, bewegt sich aber kein Stück von forward2me weg. Also Vorsicht!
Hi Volodymyr,
Thank you for reaching out. We’ve already sent an email regarding this issue.
Please note that we are currently experiencing a backlog, and our typical response time is 2–3 business days.
We appreciate your patience.
Thank you for reaching out. We’ve already sent an email regarding this issue.
Please note that we are currently experiencing a backlog, and our typical response time is 2–3 business days.
We appreciate your patience.
Unverified Customer
20 January 2026
Unknown Shipment Details
I value customer service representatives to take the time and guide you through the proces, work out issues and answer questions as clear as possible. In that regard I had a great experience with Forward2me. Friendly, patient and helpful.
The only downside is because we're in a different timezones I have to be patient for an answer. But that's nobody's fault.
The only downside is because we're in a different timezones I have to be patient for an answer. But that's nobody's fault.
We truly appreciate your recognition of our customer service team — it means a lot to hear that you found our support friendly, patient, and helpful.
We understand that timezone differences can sometimes cause delays in response, and we really appreciate your patience and understanding. We’re always working to improve our response times and provide the best possible support, regardless of location.
Thanks again for choosing Forward2Me, and we’re here whenever you need us.
We understand that timezone differences can sometimes cause delays in response, and we really appreciate your patience and understanding. We’re always working to improve our response times and provide the best possible support, regardless of location.
Thanks again for choosing Forward2Me, and we’re here whenever you need us.
Unverified Customer
20 January 2026
Unknown Shipment Details
TL;DR: F2ME customer service only has email; the phone will never connect to anyone, and they will never call back. CS just tries to close tickets without actually doing anything. You have to contact them manually about every step, like just to locate your package. The company is super slow, and their combine and repacking service has a huge backlog while they also charge you for it. Due to their merge with myGermany, don't use them now as they have a huge backlog.
I'd like to share my experience with Forward2Me and myGermany as well. After reading several reviews, I went with myGermany and had a successful purchase and warehouse storage with them. Then I also had another purchase, but on the same day, I received an email from them about merging with Forward2me on the 19th of December, and so myGermany stopped working.
Both of their customer services are email only. If you try to call them, they will never connect you to anyone and won't call you back as it's their offered option. If you message them on Instagram, they will answer via email. After emailing and trying to call both CS, one of them was kind enough to inform me that the movement of packages from myGermany would start around the 8th of January. It did not happen.
I asked both customer services multiple times about my packages, and nobody was able to provide any information. F2ME said they would place my package info on my account. It didn't happen.
After days of waiting, I ended up putting them up manually.
After more days of waiting, I reported one of the packages as missing because not even myGermany registered it, and I was panicking.
After the report, they found one of the packages. After days of waiting, I reported the other package, and then one day later they found that one.
Basically, they never found and placed anything by themselves. I had to raise awareness each time. Then the second package was stuck in the processing phase for two days, so I couldn't ship it. I had to ask them again to do something with it because I was just visiting Europe.
Then I couldn't combine my packages because they had a queue of 155 packages, and in 6 hours it grew to 211. I also read reviews saying that their combine and repacking service resulted in them having to pay an additional $80. I wanted to ship my packages to Hungary. Their address form was requesting a Hungarian Tax ID (like for what? As an individual, what if I am a tourist or student here?) while I was shipping from a German warehouse to an EU state address. I raised this issue to their CS, and first they were acting like I was stupid, so I sent the screenshot of the issue. Then another CS agent responded to me about paid duties, which was totally not relevant to my case. Again, Hungary is an EU member state, and from Germany to Hungary, there are no duties. Basically, you can't really be a tourist and ship your package there due to their slow pace and requesting a local tax ID. The company has no idea about EU member states, and even their FAQ acts like some EU states are different than others.
Moreover, I found it interesting that they actually ship from Poland and not from Germany, as UPS picked my packages up there.
Basically, each step with them was like pulling teeth. Thanks to this slowness, I lost my right to return one of the orders and so I just lost 180 euros.
I find it very unprofessional to do the merge this slowly as they were doing it for almost a month. I understand that you think that I am spoiled, but I purchased my items to the myGermany warehouse with the promise of receiving them in a few days as I was just visiting Hungary. While F2ME is a company, they knew about the merge months in advance, and I actually paid for this service; they weren't doing a favor to me like a friend.
I'd like to share my experience with Forward2Me and myGermany as well. After reading several reviews, I went with myGermany and had a successful purchase and warehouse storage with them. Then I also had another purchase, but on the same day, I received an email from them about merging with Forward2me on the 19th of December, and so myGermany stopped working.
Both of their customer services are email only. If you try to call them, they will never connect you to anyone and won't call you back as it's their offered option. If you message them on Instagram, they will answer via email. After emailing and trying to call both CS, one of them was kind enough to inform me that the movement of packages from myGermany would start around the 8th of January. It did not happen.
I asked both customer services multiple times about my packages, and nobody was able to provide any information. F2ME said they would place my package info on my account. It didn't happen.
After days of waiting, I ended up putting them up manually.
After more days of waiting, I reported one of the packages as missing because not even myGermany registered it, and I was panicking.
After the report, they found one of the packages. After days of waiting, I reported the other package, and then one day later they found that one.
Basically, they never found and placed anything by themselves. I had to raise awareness each time. Then the second package was stuck in the processing phase for two days, so I couldn't ship it. I had to ask them again to do something with it because I was just visiting Europe.
Then I couldn't combine my packages because they had a queue of 155 packages, and in 6 hours it grew to 211. I also read reviews saying that their combine and repacking service resulted in them having to pay an additional $80. I wanted to ship my packages to Hungary. Their address form was requesting a Hungarian Tax ID (like for what? As an individual, what if I am a tourist or student here?) while I was shipping from a German warehouse to an EU state address. I raised this issue to their CS, and first they were acting like I was stupid, so I sent the screenshot of the issue. Then another CS agent responded to me about paid duties, which was totally not relevant to my case. Again, Hungary is an EU member state, and from Germany to Hungary, there are no duties. Basically, you can't really be a tourist and ship your package there due to their slow pace and requesting a local tax ID. The company has no idea about EU member states, and even their FAQ acts like some EU states are different than others.
Moreover, I found it interesting that they actually ship from Poland and not from Germany, as UPS picked my packages up there.
Basically, each step with them was like pulling teeth. Thanks to this slowness, I lost my right to return one of the orders and so I just lost 180 euros.
I find it very unprofessional to do the merge this slowly as they were doing it for almost a month. I understand that you think that I am spoiled, but I purchased my items to the myGermany warehouse with the promise of receiving them in a few days as I was just visiting Hungary. While F2ME is a company, they knew about the merge months in advance, and I actually paid for this service; they weren't doing a favor to me like a friend.
Naomi
20 January 2026
FedEx International Priority
N
Never had any issues with MyGermany then Forward2Me took over the first few parcels were a little slower to be actioned probably due to workload. Since then parcels are a lot quicker and I’ve received good shipping rates mainly from ups which works out a bit cheaper for me.
Thank you for the feedback.
Forward2Me was approached by the MyGermany owners and agreed to acquire certain assets in order to prevent an immediate service collapse and maintain continuity for customers. By definition, this differs from a planned, structured migration.
Since the transition, we have been dealing with significant backlogs
Our team already address your concerns via email.
We appreciate you taking the time to flag these issues and your patience during this period.
Forward2Me was approached by the MyGermany owners and agreed to acquire certain assets in order to prevent an immediate service collapse and maintain continuity for customers. By definition, this differs from a planned, structured migration.
Since the transition, we have been dealing with significant backlogs
Our team already address your concerns via email.
We appreciate you taking the time to flag these issues and your patience during this period.
Davut Daglioglu
20 January 2026
UPS Express Saver
DD
Easy to use, best one for package forwarding
Thanks so much for the feedback! 😊
We’re glad to hear you found our service easy to use and the best option for package forwarding.
We’re glad to hear you found our service easy to use and the best option for package forwarding.
Elizabeth G
20 January 2026
FedEx Connect Plus
EG
My packages always come repackaged very well (I pay for the repackage for added safety) and in a timely manner. Couldn’t be happier with this service. Will continue to use for the long term.
Thank you so much for your kind words! We’re delighted to hear that your packages are arriving repackaged safely and on time. We truly appreciate your trust and continued support. We look forward to serving you for many years to come! 😊
Chani Wolhendler
20 January 2026
UPS Worldwide Expedited
CW
It was a very smooth transaction getting an item shipped to a spot in the UK and then having it shipped to me in the US
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
19 January 2026
Unknown Shipment Details
Many questions following the My germany Forward2me transition. Aimee was there to answer my many questions very quickly and professionally. Couldn't have been more helpful .Good to know my purchases are in safe hands. Thank you for a first class service. 😊
Thank you for leaving a 5-star review for Aimee!
We're pleased to assist you in all of your queries.
^NB
We're pleased to assist you in all of your queries.
^NB
Unverified Customer
18 January 2026
Unknown Shipment Details
Lots emails sent and no reply. Package has been on hold for repacking. This is my first time using this service and so far it’s not good.
Thank you for your feedback.
We are currently dealing with significant backlogs, which have contributed to the delays you have experienced. Our team has already addressed your concerns via email.
We appreciate you taking the time to raise these issues and thank you for your patience during this period.
We are currently dealing with significant backlogs, which have contributed to the delays you have experienced. Our team has already addressed your concerns via email.
We appreciate you taking the time to raise these issues and thank you for your patience during this period.
Assad Conley
18 January 2026
UPS Express Saver
AC
Excellent service! Prompt and easy to use. I have great piece of mind using forward2me.
Thanks so much for the kind words! 😊
We’re thrilled to hear you found our service prompt and easy to use. It’s great to know you feel confident and at ease using Forward2Me.
We’re thrilled to hear you found our service prompt and easy to use. It’s great to know you feel confident and at ease using Forward2Me.
Unverified Customer
17 January 2026
Unknown Shipment Details
slow customer support, waiting since dec 30.
We understand how frustrating it is to be waiting since December 30, and we are sorry for the inconvenience this has caused.
To ensure your issue is resolved as quickly as possible, please contact Aimee directly at info@forward2me.com. She will be able to assist you immediately and provide a swift resolution.
To ensure your issue is resolved as quickly as possible, please contact Aimee directly at info@forward2me.com. She will be able to assist you immediately and provide a swift resolution.
D. Erfurdt
17 January 2026
FedEx International Priority
DE
Forward2me helped me get some shoes safely and quickly from Germany to the US. Many Europeon merchants no longer want to deal directly to the US due to the tariffs and unfriendly governing of our nation. This company was a great go-between.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
sm
16 January 2026
FedEx International Priority
S
Perfect! Thank you!
Thanks for the 5 star review :)
The traveling doctor
15 January 2026
DHL Express Worldwide
TTD
I have been using Forward2me for many years. I have never had a lost package and all mail outs have been promptly undertaken. For the rare occasions I have needed help, customer service has been excellent and you get to deal with a real person rather than a bot! Highly recommend.
Thank you for 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
YNavarro
15 January 2026
FedEx Connect Plus
Y
I was pleasantly surprised by the entire experience when I first used this service. They kept me informed about my deliveries and promptly forwarded my package. I’ll definitely be using them again.
Thank you for your 5-star review!
We appreciate your business with us!
^NB
We appreciate your business with us!
^NB
Walid Abdelnour
14 January 2026
FedEx International Economy
WA
Unacceptable! You need to overhaul your staff who mishandled my money not once, but twice! They refunded my invoice payment of 254.96 euros without even consulting me, just to repackage the battery. This is outrageous!
We sincerely apologize for the mishandling of your payment and the inconvenience this has caused. We understand your frustration, and we take full responsibility for the error.
We are working with our Germany team to fix the issue.
We will also address the internal issue to prevent this from happening again.
We are working with our Germany team to fix the issue.
We will also address the internal issue to prevent this from happening again.
John Green
14 January 2026
DHL Express Worldwide
JG
thanks worked as expected
Thanks for the 5 star review.
Unverified Customer
13 January 2026
Unknown Shipment Details
I had a great experience with Nica at the USA warehouse location regarding my shipment. She handled my enquiry quickly, professionally, and with great care. I really appreciate her support and attentiveness throughout the process. Highly recommended!
Thank you so much for sharing your experience! We’re glad to hear that Nica provided you with such professional and attentive support. We’ll be sure to pass along your kind words—your recommendation means a lot to us. We truly appreciate your feedback and look forward to assisting you again in the future!
Unverified Customer
13 January 2026
Unknown Shipment Details
I ordered a bottle of gin privately as a Christmas gift. The location in Preston, UK, was very fast, structured, and efficient. After the parcel was delivered to Germany, I had a lot of problems with UPS. Even though it wasn't their job, JOYCE from forward2me customer support helped out a lot to solve the problem with UPS and sped up the process considerably. Thanks to her, the parcel has finally been delivered. I recommend people choose a different delivery service than UPS, though. Don't be me. Be smarter.
Thank you for sharing your experience! We're delighted that Joyce from our customer support could help resolve the issue and get your parcel delivered. We appreciate your feedback regarding UPS and will keep it in mind to improve future deliveries. Your recommendation and insight are very helpful to others!"
Simon Peck
13 January 2026
FedEx International Priority
SP
Efficient and smooth, great app experience making the process easy to follow.
We’re glad to hear you found the app efficient and easy to use. We’re always working to make the experience as smooth as possible.
Daniel Lamb
13 January 2026
FedEx International Priority
DL
Simple and Direct Service. Thank you.
Thank you for your feedback! We’re glad you had a simple and direct experience, and we appreciate you taking the time to share it.
Unverified Customer
12 January 2026
Unknown Shipment Details
Such an easy to use service and very reliable.
Thank you for your kind words! We’re happy to hear that you find our service easy to use and reliable. We really appreciate your support!
Unverified Customer
11 January 2026
Unknown Shipment Details
Joyce was very helpful with shipping a hair care product that contained a “hazardous material” to the US. I had a million questions and she answered all of them patiently and promptly. I really appreciate all of her help!
Thank you so much for your kind words! We’re thrilled to hear that Joyce was able to assist you and make the process smooth, especially with something as tricky as shipping products containing hazardous materials.
We’ll be sure to pass along your appreciation to her—it’s always wonderful to know our team is making a difference.
Thanks again for sharing your experience!
We’ll be sure to pass along your appreciation to her—it’s always wonderful to know our team is making a difference.
Thanks again for sharing your experience!
Unverified Customer
10 January 2026
Unknown Shipment Details
Used to be great, used them many times, quick and prompt, and they handle lithium batteries not like some other forwarders who just refuse. But recently they forced prepaid duties and forced me to pay more than 50% of the goods+shipping value as duties and taxes which is a ripoff , duties and VAT don’t go beyond 20% in KSA. I will never use them again unless they change this policy
I’m sorry to hear that you feel this way, and I appreciate you taking the time to share your concerns.
I understand that you were offered Delivery Duty Paid (DDP) as the only available option for shipments to Saudi Arabia. Please note that FedEx is our only carrier that supports DDP. If you prefer not to ship DDP, you may use DHL, however, DHL shipments will be sent as DAP (Delivered at Place).
Due to repeated issues with duties and taxes being billed back to the shipper when using DAP, we are now restricting all FedEx shipments to Saudi Arabia to DDP (Delivered Duties Paid) only, effective immediately. This policy applies to shipments from all of our warehouse locations, and unfortunately, we are unable to override this process. This measure is in place to ensure consistency and to prevent further billing issues.
For more information, please refer to our FAQ:
https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
Thank you for your understanding. If you have any further questions, please don’t hesitate to contact us.
I understand that you were offered Delivery Duty Paid (DDP) as the only available option for shipments to Saudi Arabia. Please note that FedEx is our only carrier that supports DDP. If you prefer not to ship DDP, you may use DHL, however, DHL shipments will be sent as DAP (Delivered at Place).
Due to repeated issues with duties and taxes being billed back to the shipper when using DAP, we are now restricting all FedEx shipments to Saudi Arabia to DDP (Delivered Duties Paid) only, effective immediately. This policy applies to shipments from all of our warehouse locations, and unfortunately, we are unable to override this process. This measure is in place to ensure consistency and to prevent further billing issues.
For more information, please refer to our FAQ:
https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Duties-and-Taxes-Delivery-Duty-Paid-DDP-with-Forward2me
Thank you for your understanding. If you have any further questions, please don’t hesitate to contact us.
Unverified Customer
10 January 2026
Unknown Shipment Details
The warehouse staff is the wiser, not knowing how many items inside a package but decide to stated it 17pcs when it should be 26pcs. Next time let user fill it on their own and dont change anything unless told.
The shipment process is take longer because of the need to verify with ridiculous identification. And the ability to upload and print invoice should be there, instead we have to contact customer to give the invoice. Not every purchase got invoice upfront. So you need to add button to upload Files on the package inbox.
The shipment process is take longer because of the need to verify with ridiculous identification. And the ability to upload and print invoice should be there, instead we have to contact customer to give the invoice. Not every purchase got invoice upfront. So you need to add button to upload Files on the package inbox.
Due to the ongoing migration at our Germany warehouse, the shipment process is currently taking longer than usual. We are actively working to resolve these issues, and we appreciate your patience.
To help speed up processing, please note that invoices can now be uploaded directly via the “INCOMING” page:
https://www.forward2me.com/incoming-package
This allows you to upload invoices instantly without contacting customer service, streamlining the process and reducing delays.
Thank you for your cooperation as we continue to improve operations.
To help speed up processing, please note that invoices can now be uploaded directly via the “INCOMING” page:
https://www.forward2me.com/incoming-package
This allows you to upload invoices instantly without contacting customer service, streamlining the process and reducing delays.
Thank you for your cooperation as we continue to improve operations.
RAQUEL SALES
10 January 2026
FedEx International Priority
RS
Fast and efficient. My experience was excellent. Very easy to use.
Thank you for your 5-star review!
We appreciate your business with us!
^NB
We appreciate your business with us!
^NB
Unverified Customer
09 January 2026
Unknown Shipment Details
One of my parcels at the USA warehouse was stuck in the review/processing stage for far too long (20 days in total), even though two other parcels with identical items passed through without any issues. It was frustrating at first, but after contacting customer support and exchanging a few messages, they were extremely helpful. Nica, the customer support agent, looked into the problem, resolved it quickly, waived potential storage fees, consolidated everything into one shipment, and got it all moving again.
The way they handled the situation has genuinely restored my confidence in Forward2Me. Mistakes happen, but good customer service makes all the difference — and they definitely delivered.
The way they handled the situation has genuinely restored my confidence in Forward2Me. Mistakes happen, but good customer service makes all the difference — and they definitely delivered.
Thank you so much for taking the time to share your experience. We’re sorry that one of your parcels was delayed in the review/processing stage, but we’re glad that Nica and our Customer Support team were able to resolve the issue quickly and efficiently.
We really appreciate your kind words and are thrilled to hear that our service restored your confidence in Forward2Me. We always aim to provide helpful, transparent, and hassle-free support, and it’s wonderful to know that our efforts made a difference for you.
Your feedback motivates our team to continue improving and ensuring a smooth experience for all our customers.
Kind regards,
We really appreciate your kind words and are thrilled to hear that our service restored your confidence in Forward2Me. We always aim to provide helpful, transparent, and hassle-free support, and it’s wonderful to know that our efforts made a difference for you.
Your feedback motivates our team to continue improving and ensuring a smooth experience for all our customers.
Kind regards,
EGIANNA
09 January 2026
FedEx International Priority
E
Received the products on time
Thank you for your feedback! We’re glad to hear your products arrived on time and everything was as expected.