customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
07 May 2024
Unknown Shipment Details
Fast and accurate response by Jane. Superb service.
Unverified Customer
06 May 2024
Unknown Shipment Details
Fantastic service. They didn't answer my call the first time and I asked them to call me back. Regilyn called me back was super friendly, helpful and efficient. she solved my problem right away. Very satisfied with the service and highly recommend.
Unverified Customer
06 May 2024
Unknown Shipment Details
Joyce, the customer supper staff I dealt with, was exceptional in her support and guidance as I was using the services for the first time. Her patience and understanding made the whole experience a pleasant one. Thank you, Joyce.
Unverified Customer
06 May 2024
Unknown Shipment Details
Fantastic service. They didn't answer my call the first time and I asked them to call me back. Regilyn called me back was super friendly, helpful and efficient. she solved my problem right away. Very satisfied with the service and highly recommend.
Unverified Customer
06 May 2024
Unknown Shipment Details
Very happy overall with the experience. Customer Support is swift and very helpful as well. Every time I contact them, they are swift and very helpful. I recently got in touch with Joyce and they were very efficient in addressing my concerns.
Terry Silcox
06 May 2024
DHL Express Worldwide
TS
A good service
Hi Terry,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
05 May 2024
Unknown Shipment Details
Great customer service and especially jane who she was very helpful in answering my questions.
Hi Ouail,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
05 May 2024
Unknown Shipment Details
I had a problem with shipping the item to the German warehouse and Joyce helped me till everything was sorted out.
Hi Dan,
Thank you for sharing your experience with us! We're delighted to hear that Joyce provided you with great customer service and assisted you until the issue with shipping to the German warehouse was resolved. We'll be sure to pass along your kind words to Joyce. Many thanks!
Thank you for sharing your experience with us! We're delighted to hear that Joyce provided you with great customer service and assisted you until the issue with shipping to the German warehouse was resolved. We'll be sure to pass along your kind words to Joyce. Many thanks!
Unverified Customer
04 May 2024
Unknown Shipment Details
Had great customer support with Joyce, everthing was well explaned.
Unverified Customer
04 May 2024
Unknown Shipment Details
Had some issue with finding a courier to ship where I lived unexpectedly, but customer service agent Joyce from warehouse UK managed to sort it all out rather quickly.
Good service overall!
Good service overall!
Unverified Customer
04 May 2024
Unknown Shipment Details
I was very satisfied with the communication that I received from REGILYN at the UK warehouse location. Super quick, helpful, and filled with kindness.
Unverified Customer
03 May 2024
Unknown Shipment Details
Good attention by Joyce!
Unverified Customer
02 May 2024
Unknown Shipment Details
Thank you very much for your excellent services, especially JOYCE, which solved my problem in the German warehouse
Hi Aziz,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
02 May 2024
Unknown Shipment Details
Great communication and excellent service. Would Definitely use it again.
Special Thanks to Joyce 🫡 from customer service for the help, she did a great Job to ensure that shipment gets delivered.
Special Thanks to Joyce 🫡 from customer service for the help, she did a great Job to ensure that shipment gets delivered.
Hi Abdellatif,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
02 May 2024
Unknown Shipment Details
I want to start by saying I find it awfully strange how many recent positive reviews sound all the same, have the same "tone" of voice in their text, same writing style/prose, and mention the SAME customer service agents by name. These are commonly used behaviors seen in incentivized reviews - not saying they are, but I find it strange. After being coerced myself, it is easy to see why.
_______________________________________________
After an incredibly distressing experience with Forward2Me, involving misleading service offerings and coercive tactics, I finally received a full refund. However, this came with a clear intent from the company to have me delete my initial negative review (coercion is against Trust Pilot’s policies, which they have been reported for). They have also specifically targeted my previous review, reporting me for including a customer support agent’s name but not reporting any other of the suspiciously similar reviews that includes names (also against TP policies to target one person). These tactics of acting underhanded and resolving issues only under the threat of public exposure is manipulative and not a mark of a trustworthy company.
~
Initially, their site offered multiple shipping options including a seemingly affordable Forward2Me Lite service. However, when it came time to ship my package, all of a sudden, the only option available was an exorbitantly priced DHL service. The quoted price - around 100 £ BP which is even more in $ USD, was higher than DHL's own rates listed on their website!!! Royal Mail (which they call their Lite service), UPS, Fedex, and cheaper DHL options are non-existent but will appear as available if you estimate a quote before-hand, and they charge arbitrary DHL fees that are high priced. Consider listings on websites where the item appears cheap but the shipping fee is high to make up for it -- that’s what this company does, and it is deceptive. ***They draw you in with cheap service fee quote but the service fee is actually in the high cost of shipping once they have your item and you're stuck.***
~
I was told that despite fitting the advertised weight requirements, my package's "volumetric weight" was too much. This feels deceptive; their policy prominently advertises weight limits but downplays box volume constraints, which seems designed to catch customers off-guard. ~~~~~~~!~~~~~~~NOTE: I PUT THIS SAME VOLUMETRIC INFORMATION into my quote and it showed tons of shipping options, which were no longer there once they had my package! So whatever response I'm sure they'll leave back to me about volumetric weight is gaslighting nonsense, because the quote beforehand shows other shipping options possible but they ONLY offered DHL after having my package hostage. It is insanely predatory and clear gaslighting! ~~~~~~~!~~~~~~~ They also don’t allow UK-to-UK shipping or warehouse pickups, so no use considering hiring an individual to pick it up from the warehouse ship for cheaper. There are some people who repack on Fiverr for cheaper, and I regret not choosing this instead. Save your money and use an individual instead as a proxy service, or at least another company.
~
The customer service lady was nice and responsive at first, but things turned sour fast. After posting a 1 star review, a customer service representative contacted me, offering "one-time courtesy" Lite Shipping if I reconsidered my negative feedback (first coercion - against TP policy). This came after my items were repackaged without my consent, a clear violation of my rights as a customer - keep in mind they could be held liable for this in court, please know your rights. Despite agreeing to these new terms, the company then reneged on the Lite Shipping offer, proposing a DHL discount code instead, which at first did not work and was more expensive than what was promised. Yet she not only refused to help further, but also went as far as targeting/flagging my review for mentioning her name that is mentioned in other reviews. Petty and unprofessional. This series of actions—repacking my goods without permission, failing to honor agreed terms, and attempting to manipulate my review—highlights the unethical practices of this company. If you have your item stuck with them, just return to sender, do not proceed. Nevertheless, I did proceed further, using the code (that was now working) and paid over 50 USD for shipping but planned to report them to my bank and Action Fraud in the UK. Because I was refunded, I did not need to do so. But I was ONLY refunded under terms of deleting my 1st review. If they do the same to you, you're allowed to create a new review & report them! Keep proof! Know your rights!
_______________________________________________
After an incredibly distressing experience with Forward2Me, involving misleading service offerings and coercive tactics, I finally received a full refund. However, this came with a clear intent from the company to have me delete my initial negative review (coercion is against Trust Pilot’s policies, which they have been reported for). They have also specifically targeted my previous review, reporting me for including a customer support agent’s name but not reporting any other of the suspiciously similar reviews that includes names (also against TP policies to target one person). These tactics of acting underhanded and resolving issues only under the threat of public exposure is manipulative and not a mark of a trustworthy company.
~
Initially, their site offered multiple shipping options including a seemingly affordable Forward2Me Lite service. However, when it came time to ship my package, all of a sudden, the only option available was an exorbitantly priced DHL service. The quoted price - around 100 £ BP which is even more in $ USD, was higher than DHL's own rates listed on their website!!! Royal Mail (which they call their Lite service), UPS, Fedex, and cheaper DHL options are non-existent but will appear as available if you estimate a quote before-hand, and they charge arbitrary DHL fees that are high priced. Consider listings on websites where the item appears cheap but the shipping fee is high to make up for it -- that’s what this company does, and it is deceptive. ***They draw you in with cheap service fee quote but the service fee is actually in the high cost of shipping once they have your item and you're stuck.***
~
I was told that despite fitting the advertised weight requirements, my package's "volumetric weight" was too much. This feels deceptive; their policy prominently advertises weight limits but downplays box volume constraints, which seems designed to catch customers off-guard. ~~~~~~~!~~~~~~~NOTE: I PUT THIS SAME VOLUMETRIC INFORMATION into my quote and it showed tons of shipping options, which were no longer there once they had my package! So whatever response I'm sure they'll leave back to me about volumetric weight is gaslighting nonsense, because the quote beforehand shows other shipping options possible but they ONLY offered DHL after having my package hostage. It is insanely predatory and clear gaslighting! ~~~~~~~!~~~~~~~ They also don’t allow UK-to-UK shipping or warehouse pickups, so no use considering hiring an individual to pick it up from the warehouse ship for cheaper. There are some people who repack on Fiverr for cheaper, and I regret not choosing this instead. Save your money and use an individual instead as a proxy service, or at least another company.
~
The customer service lady was nice and responsive at first, but things turned sour fast. After posting a 1 star review, a customer service representative contacted me, offering "one-time courtesy" Lite Shipping if I reconsidered my negative feedback (first coercion - against TP policy). This came after my items were repackaged without my consent, a clear violation of my rights as a customer - keep in mind they could be held liable for this in court, please know your rights. Despite agreeing to these new terms, the company then reneged on the Lite Shipping offer, proposing a DHL discount code instead, which at first did not work and was more expensive than what was promised. Yet she not only refused to help further, but also went as far as targeting/flagging my review for mentioning her name that is mentioned in other reviews. Petty and unprofessional. This series of actions—repacking my goods without permission, failing to honor agreed terms, and attempting to manipulate my review—highlights the unethical practices of this company. If you have your item stuck with them, just return to sender, do not proceed. Nevertheless, I did proceed further, using the code (that was now working) and paid over 50 USD for shipping but planned to report them to my bank and Action Fraud in the UK. Because I was refunded, I did not need to do so. But I was ONLY refunded under terms of deleting my 1st review. If they do the same to you, you're allowed to create a new review & report them! Keep proof! Know your rights!
Hi Ki,
We appreciate your feedback and take your concerns seriously. We understand how consistency in reviews. This reviews are not fake and all of these are genuine.
Our customer service team consistently showcases our commitment to resolving customer issues, and these efforts are motivated by the dedication of our agents who ensure that every customer concern is addressed. This exemplifies our work ethic and dedication to customer satisfaction. They deserved to be recognized and incentives.
I believe you are looking to ship with Forward2Me Lite service however, the package you are shipping is not eligible with this service.
Upon receiving your package in the UK, we noted that it weighed 1.89kg and measured 52 x 37 x 18 cm in dimensions. Prior to shipping with us, did you consult our pricing calculator using these exact weight and dimensions? If the weight and dimensions is not the same when you enter them on the pricing page versus the package we received, then the shipping cost will vary. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 6.9kg.
I'd also like to provide you with information regarding the terms and conditions associated with shipping using Forward2Me Lite and Lite X. These services are designed for packages that meet specific criteria:
Package Weight: The package must weigh less than 2 kilograms.
Overall Dimensions: The package's combined length, width, and height must be less than 90 centimeters.
Maximum Value: The contents of the package should have a maximum declared value ranging from £50 to £100, depending on the specific budget service you choose.
Combine and Repack is not available for packages being shipped with either Lite or Lite X service.
These services are ideal for individuals looking to ship smaller and lighter items with a limited declared value. We can offer our Protect + cover for loss and damage through the forward2me Lite X tracked service up to a total declared value of £100, however if protect + is not opted, forward2me is not liable to compensate for this service.
Please also note there is no tracking available with forward2me Lite and this service does not offer any compensation for loss or damages. Once the package has been dispatched we are not able to advise on when or if the parcel will be delivered as this is shipped through the regular domestic postal services.
Check this link for this services https://www.forward2me.com/lite/
We would advise customers to always send their goods through our available tracked services to guarantee complete visibility of the movement and location of their packages throughout the shipping network up to the point of delivery.
I believe this issue is now resolved and you have shipped the goods to your delivery address.
Many thanks,
We appreciate your feedback and take your concerns seriously. We understand how consistency in reviews. This reviews are not fake and all of these are genuine.
Our customer service team consistently showcases our commitment to resolving customer issues, and these efforts are motivated by the dedication of our agents who ensure that every customer concern is addressed. This exemplifies our work ethic and dedication to customer satisfaction. They deserved to be recognized and incentives.
I believe you are looking to ship with Forward2Me Lite service however, the package you are shipping is not eligible with this service.
Upon receiving your package in the UK, we noted that it weighed 1.89kg and measured 52 x 37 x 18 cm in dimensions. Prior to shipping with us, did you consult our pricing calculator using these exact weight and dimensions? If the weight and dimensions is not the same when you enter them on the pricing page versus the package we received, then the shipping cost will vary. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see on this occasion the volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight 6.9kg.
I'd also like to provide you with information regarding the terms and conditions associated with shipping using Forward2Me Lite and Lite X. These services are designed for packages that meet specific criteria:
Package Weight: The package must weigh less than 2 kilograms.
Overall Dimensions: The package's combined length, width, and height must be less than 90 centimeters.
Maximum Value: The contents of the package should have a maximum declared value ranging from £50 to £100, depending on the specific budget service you choose.
Combine and Repack is not available for packages being shipped with either Lite or Lite X service.
These services are ideal for individuals looking to ship smaller and lighter items with a limited declared value. We can offer our Protect + cover for loss and damage through the forward2me Lite X tracked service up to a total declared value of £100, however if protect + is not opted, forward2me is not liable to compensate for this service.
Please also note there is no tracking available with forward2me Lite and this service does not offer any compensation for loss or damages. Once the package has been dispatched we are not able to advise on when or if the parcel will be delivered as this is shipped through the regular domestic postal services.
Check this link for this services https://www.forward2me.com/lite/
We would advise customers to always send their goods through our available tracked services to guarantee complete visibility of the movement and location of their packages throughout the shipping network up to the point of delivery.
I believe this issue is now resolved and you have shipped the goods to your delivery address.
Many thanks,
Unverified Customer
01 May 2024
Unknown Shipment Details
I had a shipping problem and with the help of Jane from customer service all was sorted out for my parcel to be forwarded.
Hi Anthony,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
30 April 2024
Unknown Shipment Details
Always very nice and helpful customer service. Jane managed to help me out consistently when something went wrong. I recommend them as a shipping forwarding service for sure.
Hi Wieke,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
29 April 2024
Unknown Shipment Details
A team member named Jane of the foward2Me family I've communicated with on several occasions and this individual has been nothing but a tremendous help to me I can't give enough praise for this individual strongly a great recommendation if you have to speak to any team members regarding any concerns.
Hi Archie,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Ruth
29 April 2024
DHL Economy Select
R
Great shopping experience. I appreciate their service very much and will surely use it again.
Hi Ruth,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
28 April 2024
Unknown Shipment Details
Jane and her colleagues were very helpful and patient. Will use their services again in the future.
Hi Johnny,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
28 April 2024
Unknown Shipment Details
Joyce solved the problem for me
Hi Ingrid,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
28 April 2024
Unknown Shipment Details
Jane was really knowledgeable and helped me with useful information. Thank you!
Hi,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
28 April 2024
Unknown Shipment Details
Excellent freight forwarding service for shipping delicate and heavy equipment internationally
I recently used this freight forwarding service to ship a large, delicate piece of equipment from the US to Australia. The process was smooth and professional. Here are the key reasons I highly recommend their services:
## Knowledgeable and Helpful Staff
When I first contacted them, I had many questions about the best options for shipping such a fragile and heavy item internationally. Jane, one of their freight forwarding specialists, was extremely prompt in responding to my initial inquiry. She took the time to clearly explain the various shipping methods, timelines, and costs. Jane's expertise and patience in walking me through the process was greatly appreciated.
## Secure Packing and On-Time Delivery
The item was packed extremely securely using high-quality materials. I was impressed by the care and attention to detail in the packing process. The equipment arrived in perfect condition, with no damage whatsoever. Delivery was made within the estimated timeframe, which was important for my project timeline.
## Responsive Communication
Throughout the shipping process, Jane and the team kept me updated on the status of the shipment. They were very responsive to my follow-up questions and requests for information. I always felt informed and confident that my shipment was in good hands.
Overall, I highly recommend this freight forwarding service for shipping delicate and heavy equipment internationally. The knowledgeable staff, secure packing, on-time delivery, and responsive communication made the process easy and worry-free. I will definitely use them again for any future international shipping needs.
One piece of important advice is that you should contact the team to discuss your freight forwarding requirements, and do not rely on the calculator. Also use the photographs of the unpacked shipment to verify that there is no damage and to positively identify your purchase.
Hi Jon,
Thank you very much for taking the time to share your positive experience with our freight forwarding service!
We're delighted to hear that Jane provided you with exceptional assistance throughout the shipping process.
We truly appreciate your detailed feedback and are thrilled to hear that we were able to meet your expectations.
Many thanks,
Forward2me
Thank you very much for taking the time to share your positive experience with our freight forwarding service!
We're delighted to hear that Jane provided you with exceptional assistance throughout the shipping process.
We truly appreciate your detailed feedback and are thrilled to hear that we were able to meet your expectations.
Many thanks,
Forward2me
Unverified Customer
27 April 2024
Unknown Shipment Details
Very pleased with Joyce’s assistance, have no doubts about further support and our collaboration!
Hi Ilja,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
27 April 2024
Unknown Shipment Details
Big thanks to Joyce for assistance! Very good support agent! 👍⭐⭐⭐⭐⭐
Hi Roman,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
M R
27 April 2024
UPS Express Saver
MR
Good, Efficient Service, thank you.
Hi,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
A. Johnson
27 April 2024
UPS Express Saver
AJ
Package came fast and process was easy!
Hi Johnson,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Abdulrahman Alsaeed
27 April 2024
DHL Express Worldwide
AA
Speed in adding shipments, speed in sending them and interactive support all the time
Hi Abdulrahman,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
26 April 2024
Unknown Shipment Details
First time doing forward shipping had got confused. I emailed them and a lovely member name JULIE from the US warehouse helped me and emailed me back right away. Really appreciate it her full detail on what to do for future orders. Loved the quick response.
Hi Tahiyya,
Many thanks for the 5 star review for Julie !
Many thanks for the 5 star review for Julie !
Unverified Customer
26 April 2024
Unknown Shipment Details
Great assistance from Honey at Forward2me warehouse in Brandenburg, Germany who managed to identify my misdirected parcel, great job!
Hi Maureen,
Many thanks for the 5 star review for Honey!
Many thanks for the 5 star review for Honey!
Unverified Customer
26 April 2024
Unknown Shipment Details
My experience with the customer service at forward2me has been great! Every time I reached out to them for questions, they've been very helpful and patient. I have chatted with Kat, Nica and Joyce and they've been very patient. Thank you all!
Hi Norm,
Many thanks for the 5 star review for Joyce, Nica and Kat!
Many thanks for the 5 star review for Joyce, Nica and Kat!
Unverified Customer
25 April 2024
Unknown Shipment Details
Joyce at the UK Warehouse was absolutely AMAZING to deal with! They were very kind, pleasant, and swift5 to provide a detailed answer to my question to ensure there was no confusion on my part! I wish all customer service support were like Joyce! This is the type of service that leads to repeat customers.
Hi Depree,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
25 April 2024
Unknown Shipment Details
Great teem work and great services, especially miss. Jane
Forward2me.
Forward2me.
Hi Nawaf,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
24 April 2024
Unknown Shipment Details
Great communication with REGILYN, Kat and JANE in German warehouse, simply, fast and easy. Well designed web app
Hi Marek,
Many thanks for the 5 star review for Kat, Regilyn and Jane!
Many thanks for the 5 star review for Kat, Regilyn and Jane!
Nadav Tarshish
24 April 2024
UPS Express Saver
NT
Easy and fast
Hi Nadav,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
24 April 2024
Unknown Shipment Details
thx Kat , great people
Hi Dean,
Many thanks for the 5 star review for Kat!
Many thanks for the 5 star review for Kat!
Customer
23 April 2024
UPS Worldwide Expedited
C
Hassle free experience, package was processed and arrived quickly
Hi,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
23 April 2024
Unknown Shipment Details
I have used this a number of times and it's always been very easy to use and reasonable pricing. The pricing is good because you are given a choice.
Customer services are quick to assist. Nica was very helpful with sorting out queries and problems.
Customer services are quick to assist. Nica was very helpful with sorting out queries and problems.
Hi Mia,
Many thanks for the 5 star review for Nica.
Many thanks for the 5 star review for Nica.
Unverified Customer
23 April 2024
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team and specifically "Regilyn",
first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
Regilyn communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Regilyn.
All the best,
KAD your loyal customer.
first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
Regilyn communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Regilyn.
All the best,
KAD your loyal customer.
Hi,
Many thanks for the 5 star review for Regilyn!
Many thanks for the 5 star review for Regilyn!
Unverified Customer
20 April 2024
Unknown Shipment Details
Thanks to Aimee for turning our unfortunate experience into a very good one. Aimee is patient, knowledgeable and very throughout in the way she works. If you face issues or small hickups, ask for her to assist. She has helped us several times.
Kindly
Katrine HU Norway:)
Kindly
Katrine HU Norway:)
Hi Katherine,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
18 April 2024
Unknown Shipment Details
I finally got my package yaaayy. There was a hiccup with my sunglasses because of the form needed to get my package through customs Regilyn helped me this time around and was prompt and pleasant .My package was cleared and I was able to get it today. I will definitely use the service again if needed.
Hi Cody,
Many thanks for the 5 star review for Regilyn!
Many thanks for the 5 star review for Regilyn!
Unverified Customer
17 April 2024
Unknown Shipment Details
I'm astounded by these 2 ladies Jane and Regilyn's amazing customer support ethics! They're friendly, kind and most of all helpful. They always make my shipping experience with Forward2me so much better, and I'll continue to use their services
Hi Saabirah,
Many thanks for the 5 star review for Jane and Reg!
Many thanks for the 5 star review for Jane and Reg!
Alp Bekit
16 April 2024
DHL Express Worldwide
AB
YOUR DOİNG WELL
Hi Alp,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Saad AlBader
16 April 2024
UPS Express Saver
SA
Your shipping prices are high.
Hi Saad,
Many thanks for the feedback.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight 5.92 kg is higher than the actual weight 4.58 kg so the shipping fees are calculated on the higher volumetric weight.
You can also check this FAQ link https://forward2me.zendesk.com/hc/en-gb/articles/360013950960-What-is-volumetric-weight-and-how-will-it-affect-me?
I hope this explains.
Many thanks,
Forward2me
Many thanks for the feedback.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight 5.92 kg is higher than the actual weight 4.58 kg so the shipping fees are calculated on the higher volumetric weight.
You can also check this FAQ link https://forward2me.zendesk.com/hc/en-gb/articles/360013950960-What-is-volumetric-weight-and-how-will-it-affect-me?
I hope this explains.
Many thanks,
Forward2me
Unverified Customer
15 April 2024
Unknown Shipment Details
Customer service is always quick and helpful.
One time, I used their personal shopper service but my item got sold out, a refund was processed promptly afterwards.
Another time, I used their forwarding service, but I no longer need the item so I ended up request a “return to seller”. The return was also smooth and free of charge.
The experiences have been so nice even though I didn’t pay anything yet.
One time, I used their personal shopper service but my item got sold out, a refund was processed promptly afterwards.
Another time, I used their forwarding service, but I no longer need the item so I ended up request a “return to seller”. The return was also smooth and free of charge.
The experiences have been so nice even though I didn’t pay anything yet.
Hi Khue,
Thank you so much for sharing your positive experience with our customer service!
We're delighted to hear that you found our team to be quick and helpful in assisting you with both the personal shopper service and the forwarding service.
While we're sorry to hear that your item was sold out during the personal shopper service, we're pleased that we were able to promptly process your refund.
We appreciate your feedback and look forward to continuing to serve you in the future!
Thank you so much for sharing your positive experience with our customer service!
We're delighted to hear that you found our team to be quick and helpful in assisting you with both the personal shopper service and the forwarding service.
While we're sorry to hear that your item was sold out during the personal shopper service, we're pleased that we were able to promptly process your refund.
We appreciate your feedback and look forward to continuing to serve you in the future!
Unverified Customer
15 April 2024
Unknown Shipment Details
The response by Nica was quick and helpful - special shipment arranged within hours - thank you!
Hi Jaap,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
15 April 2024
Unknown Shipment Details
I had some questions about the process and delivery. The support from Aimee was sensational. From A to Z. Thank you for this great support.
Hi Remo,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
15 April 2024
Unknown Shipment Details
Excellent service especially from Joyce
Hi Shane,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
13 April 2024
Unknown Shipment Details
KAT (UK warehouse) helped me to speed up my Shopping Assistant order, can’t thank her enough!
Hi Mhza,
Many thanks for the 5 star review for Kat!
Many thanks for the 5 star review for Kat!
Unverified Customer
12 April 2024
Unknown Shipment Details
Ordered an item to the UK address of forward2me in Preston, Lancashire. Every customer is given a specific address which the parcels should be sent to. Unfortunately, Royal Mail was unable to find this address because the house number was completely illogical and does not exist in the street. The parcel has therefore been sitting in redelivery since January. forward2me's customer service has not been helpful. The sender of the item has not been helpful either, as they've received their payment and don't care whether it arrives. I, as the recipient, can't file a complaint to Royal Mail either, as this is only possible for the sender. As a non-UK resident, I can't exactly drive to the Preston post office either. Would not recommend.
Hi,
Thanks for the feedback.
I want to extend my sincerest apologies for the frustration and inconvenience you have faced.We attempted to locate your account using the provided name but were unable to do so. We would like to investigate the issues further. Please email us at info@forward2me.com attention to "Aimee”.
Many thanks!
Thanks for the feedback.
I want to extend my sincerest apologies for the frustration and inconvenience you have faced.We attempted to locate your account using the provided name but were unable to do so. We would like to investigate the issues further. Please email us at info@forward2me.com attention to "Aimee”.
Many thanks!