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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

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4.5 5

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Based on 15815 reviews
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reviews of forward2me
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United States of America
FedEx Connect Plus
BH
I paid $50 to get a book from the UK to the Us and then two weeks later FedEx contacts me and tells me I owe another $20 in duties and fees making my shipping costs about $70. The $50 was already insane but books are exempt from duties and fees so that just tells me that forward2me are not filling out the custom forms correctly and I will not being using them anymore
United States of America
FedEx Connect Plus
GC
The process was much easier than expected. My shipments were received, consolidated, and re-shipped to me, and everything arrived in great condition.
Unknown Country
Unknown Shipment Details
Forward2me were a great help identifying and assisting with the return and replacement of a damaged item i ordered. Joyce and Jus were very helpful throughout the entire process keeping me updated and providing photos of the item for the retailer. Would not hesitate to use again! Thank you
Unknown Country
Unknown Shipment Details
The Japan location has been extremely disappointing. They are slow to respond to messages and take far too long to process and ship packages. I don’t know if they only have one or two staff members, but it’s frustrating when this so-called forwarding service presents themselves as professional yet continually delays shipments.

All of the packages I sent to this location were delayed. My most recent package shows it arrived on March 30th at 12:58, and it’s been almost 48 hours with no confirmation that it has been checked in. I’ve reached out multiple times and received no response.

I usually use Blackship because they are fast and ship within 24 hours. This experience has convinced me I will no longer use forwsrd2me. I take responsibility for choosing them this time, but the delays and lack of communication make it impossible to continue using their services. Unfortunately, you’ve lost me as a customer.
Update
I need to file a missing parcel request as you guys are responsible for my missing package. I see you guys will answer to reviews but not messages. I’m missing a Gucci Wallet that I won in a Japan Auction for my daughter’s birthday for 114.00USD. Im holding this company responsible to reimburse me for the missing item or find it immediately. This is ridiculous !!!
Unknown Country
Unknown Shipment Details
Ordered a few packages that came from, france and spain, when they arrived in Germany they received new shipping labels not correctly filled out with my customer ID, thankfully Miaco and rhe forward2me team was able to resolve the situation and get my packages ready to be forwarded to me in the US...
Unknown Country
Unknown Shipment Details
My parcel was recieved well at the warehouse, without any issues upon arival. Although I had to contact support so they could correct an incorrectly recorded item issue, the staff was quick and efficient. Customer service was indeed helpful with the zendesk employees and the parcel handler communicating smoothly. The issue was corrected within a few hours of contacting support. Honestly a 4.5/5 for me. Would use again.
Unknown Country
Unknown Shipment Details
Some of my packages was misplaced at Forward2me Germany. I reached out to Aimee, she immediately investigated, she located my packages. I am very satisfied with how she handled the who situation.
Unknown Country
Unknown Shipment Details
New customer to the UK warehouse, so far the customer service and experience has been horrible.

Have emailed, called and whatapp messaged multiple times over the last week. No response. Let's see if this review gets somewhere
Unknown Country
Unknown Shipment Details
I had many questions in setting up an international delivery and Kaye from the UK warehouse was extremely helpful and responded very promptly to each enquiry. Very helpful and knowledgable.

.
Unknown Country
Unknown Shipment Details
Just awful! I placed my order and followed each step on receipt of the relevant emails from Forward2me...they received my package the very next day but 3 days later it isn't even on it's way to me. I was asked to do the shipment step, got there and then a flag appeared to contact them due to my item being dangerous(it's a mobile phone) BUT no details of how to contact them! I found these myself and rang, voicemail saying to leave my details & they would get back to me shortly, shortly! That was 3 days ago I also emailed but guess what, no reply to that either! I did thorough checks before even purchasing this very expensive item and nowhere was it flagged on their website that A) a mobile phone is considered a "dangerous" item, B)any steps to organise the shipment of such an item or C)that one shouldn't expect their order anytime soon. Now my valuable mobile phone is still sitting in a warehouse in Germany, wholly unacceptable. I am not impressed! I will not recommend this company nor ever use them again, appalling service or lack thereof. I don't want excuses as I'm sure I will get in response to this, I simply want my phone! Please make that happen ASAP
UPDATE: I received a call, finally, as a result of having left a VM, nothing whatsoever to do with the reply received here which as I suspected was simply lip service! No immediate action was taken & nothing done to resolve faster for me. 2 painstaking days & a ton of over & back later & my order has only just been shipped(Tues)! Please be assured that this would not have happened unless I had followed up relentlessly & remained so vigilant. I had to push hard for every step. They chose the cheapest shipping option & charged me just shy of €60(Germany to Ireland) and it's going to take 8 more days for delivery! All the fuss & the contact us flagging for a 'dangerous item' was so unnecessary as there was no special arrangement to ship the phone but a €6 surcharge was applied. My order is currently in Poland, can only hope it makes it...the address on the tracking is not the shipping address I added, no city or even country on it! I can't encapsulate the frustration and helpless feelings I had whilst dealing with this company especially over such a valuable item in such a small space but trust me it was excruciating at best! First & last time I will ever use Forward2me, you have been warned!
forward2me
Thanks for your feedback.

I am sincerely sorry for the delay and the lack of communication regarding your mobile phone. We understand your frustration—you want your item, not excuses, and we want to get it to you immediately.

To resolve this right now, please email your account details and tracking number to info@forward2me.com. Once we have your details, I will personally ensure our German warehouse prioritizes the "Dangerous Goods" (Lithium Battery) documentation required to get your phone dispatched on the next available flight.
United States of America
FedEx Connect Plus
CJ
My package was damaged
forward2me
I’m very sorry to hear that your package arrived damaged. We understand how frustrating this must be.

Could you please provide photos of the damaged items and the packaging send allinformation at info@forward2me.com? Once we have these, we’ll be able to assist you with a replacement, refund, or further instructions.

Thank you for your patience, and we’ll work to resolve this as quickly as possible.

Kind regards,
United States of America
UPS Express Saver
DB
The delivery was quick and the process went smoothly. The delivery fee, however, was more expensive than what I would have expected (something like $180 shipping fee) I suppose it was a fair price for what it was, 2 day air from Japan to the US, but I would like the option for a slower, less expensive option as I didn't need the item that quick. I could have waited a month. It was a compact miter saw that was shipped.
forward2me
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that the delivery was quick and that the process went smoothly.

We completely understand your point regarding the shipping fee. Our current quoted rates were for 2-day air from Japan to the US, which is why the cost was higher. We appreciate your suggestion about offering a slower, more economical option, and we’ll certainly take this into consideration to provide more flexibility for customers who don’t require expedited shipping.
Unknown Country
Unknown Shipment Details
I am having the absolute worst experience with Forward2Me. They have been holding my package hostage at their US warehouse for 10 days!

I had already paid the fees, but due to a carrier restriction on their end (they only offer FedEx for my address, which I refuse to use after a previous terrible experience), I requested a simple solution: unlock my suite so I can pay the domestic shipping fee and transfer my package to another US warehouse.

The support agent named "Jus" takes over 24 hours to reply to a single email, if he replies at all. They are completely ignoring my urgent requests to release my property. I have the alternative address ready, I am willing to pay the domestic fee right now, but they refuse to click a button to unlock it.

Terrible, slow, and disrespectful customer service. Release my package immediately!
forward2me
I want to sincerely apologize for the frustration and delay you’ve experienced over the last 10 days.

We have process the repacking first as the goods is dangerous goods to be compliant.

As soon as goods is ready to ship we will notify you.

I am monitoring your account closely to ensure this is handled today. You should receive an automated notification once the suite status has changed, but I will also follow up with you personally to confirm it’s done.

Thank you for your patience while we fix this.
Unknown Country
Unknown Shipment Details
Kaye was wonderful and professional to attend the sticky situation I had with my items located at US warehouse. Kaye reassured me that my packages were handled without any issue. Thank you again for the amazing services and being patient with my queries. Definitely recommend Forward2me and their customer services.
Austria
UPS Standard Single
J
Excellent service.

Forward2Me provided a smooth and reliable experience from start to finish. The handling of the package was efficient, and the process was clear and well-organized throughout.

Communication was professional and timely, and the shipment arrived as expected without any issues. The overall service quality was very satisfying.

I would definitely recommend Forward2Me for international shipping needs.
forward2me
Thank you so much for your wonderful feedback! We’re glad to hear that your experience with Forward2Me was smooth and efficient from start to finish. Your kind words about our communication and service quality mean a lot to us.

We truly appreciate your recommendation and look forward to assisting you with any future international shipping needs!
Unknown Country
Unknown Shipment Details
I had an excellent experience thanks to Elvie from customer support. Elvie helped me clarify all the details about my shipment and patiently guided me through how Forward2me works. Elvie’s reassurance and clear explanations made the whole process easy to understand, and because of Elvie's help I felt confident choosing Forward2me for my shipment. Great customer support like this truly sets the company apart!
forward2me
Thank you so much for your kind words! We’re delighted to hear that Elvie was able to guide you through the process and make your experience with Forward2Me smooth and stress-free. Your feedback about her support and clarity truly means a lot—we’ll be sure to pass this on to her.

We’re thrilled that you felt confident choosing Forward2Me and appreciate you recognizing the team’s effort. Thank you again for your support!
Unknown Country
Unknown Shipment Details
This company is legit! You just need to choose the shipping method wisely. Good shipping means more to pay but in the end still you will received the item in a good condition. Good seevices forward2me!
forward2me
Thank you so much for your positive feedback! We’re glad to hear that you received your items in good condition. Choosing the right shipping method really does make a difference, and we’re glad our service met your expectations. We appreciate your support and look forward to helping you with your future shipments!
Unknown Country
Unknown Shipment Details
This company is legit! You just need to choose the shipping method wisely. Good shipping means more to pay but in the end still you will received the item in a good condition. Good seevices forward2me!
Unknown Country
Unknown Shipment Details
Disappointed. I have tried to contact this company numerous times to deliver my item to Australia. My package is still currently at the warehouse and no one has returned my messages for update. My item has been there for 2 weeks without being shipped. I’ve used other forwarding companies that were fast and professional. I won’t be using this company again.
Unknown Country
Unknown Shipment Details
Genial,
pedido USA -> ALEMANIA -> ESPANA llego correctamente.
Confiable
forward2me
Thank you so much for your feedback! We’re glad to hear that your order arrived safely. 😊 We appreciate your trust in our service and look forward to helping you with your future shipments.
Unknown Country
Unknown Shipment Details
Première commande et vrai satisfait, je ne trouvais pas de moyen de commander un oreiller pour dormir mieux et j'ai enfin pu le recevoir grâce à vos services. Rapide, efficace, abordable et professionnel, je recommande vivement et suis 200% satisfait de vos services!
forward2me
Thank you so much for your wonderful feedback! We’re glad to hear that your first order was a success and that you were able to receive your pillow easily. 😊 We’re glad our service was fast, efficient, affordable, and professional. We truly appreciate your recommendation and are delighted you’re 200% satisfied!
Unknown Country
Unknown Shipment Details
Horrendous experience with this company. Communication is extremely slow. You can never get through to anyone on the number they have provided - always goes to voicemail. You send responses to their questions only to get the same questions posed by different agents. It has taken me over 3 weeks to try to get 1 small package cleared and I am STILL dealing with them as they only email once every few days.
Absolutely appalling service. Will NEVER use them again.
forward2me
Thanks for the feedback.

I have pulled your file from the general queue and assigned it to a senior supervisor who will oversee this until the package is cleared. You will no longer deal with multiple agents asking the same questions.

I realize that our phone lines going to voicemail has added to your stress. We are currently experiencing higher-than-normal volumes, but that is no excuse for a three-week delay.
Unknown Country
Unknown Shipment Details
Very reliable. Just a bit on the expensive side, but otherwise the service is very good and reliable.
forward2me
Thank you for your feedback! We’re glad to hear you find our service reliable. We also appreciate your note regarding pricing and will keep this in mind as we continue to improve.
Unknown Country
Unknown Shipment Details
I had three packages and combined 2 because I was going to return 1 of them. I realized it’s more of a hassle to return the 1 so I was going to combine them all. Well they said since they already combined the 2 it’s already sealed for shipment and they refuse to undo it. Meaning I now have to pay 32 pounds at least for each shipment weighing only a few ounces. Combine and repack is costing me 6 pounds and the package I was going to return they say I have to combine and repack as well so I’m being forced to pay another 6 pounds on top of another 32 pounds. Please don’t use this service! I also want to clarify that 2 of the 3 orders I received they FORCED me to combine and repack or else they would just keep my items. And shipping ended up being wayyyy more than what they quoted me! Definitely look up a different proxy as this is the most expensive one I’ve seen over the years. They also lie and up charge through the roof because they know they can get away with it. If you don’t pay what they ask you to then they just keep your item.
forward2me
We have read your feedbak.

The "Sealed" Policy: Once a consolidation is completed and packed, it is typically finalized to ensure warehouse efficiency and security. However, we understand that your situation changed regarding the third item.

A member of our management team will email you within the next two hours to confirm these changes have been applied. We want to regain your trust and get your packages home.

Sincerely,

The forward2me Support Team
United States of America
FedEx Connect Plus
J
Great quick service. Love working with them.
forward2me
Many thanks for the 5 star review. 😊
South Africa
DHL Express Worldwide
CL
A sterling delivery service that is easy, quick and efficient to use.
Support service is excellent when you’re not sure how to go about it.
For first timers- I wanted to buy shoes in the UK and get them to South Africa.
I was given a “forwardtome” address in the UK. Got the shoe company to deliver the shoes there.
Chose one of the options of which courier company to do the leg to RSA.
Once they arrived at the depot, forwardtome got the courier company to collect and deliver.
Had to pay import duty when requested by courier company and received my shoes.
Only way I was able to get this particular brand of shoes, so it may have cost extra but it was necessary and worth it for me.
Very trust worthy company.
forward2me
Thank you so much for your detailed feedback! We’re glad to hear that your experience with forward2me was smooth and that our support team was able to guide you through the process. It’s great to know we could help you get the shoes you wanted, even across borders. We truly appreciate your trust and kind words!
Slovenia
FedEx Regional Economy
R
On time, all arrived as expected.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
I utilized Forward2Me for two parcels. Joyce and the UK Warehouse team provided outstanding service!!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Canada
FedEx Connect Plus
FD
Very professional service, excellent tracking. Opens up great options to buy from countries around the world.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Update: They located my item in the USA warehouse and, as a gesture of goodwill for the stress and delay, they fully refunded my shipping cost!. It’s rare to see a company take this much responsibility. I really appreciate the transparency and the fair resolution. My item is now on its way, and I feel much more confident using them again. Thank you to the team and ( Honey ) for making this right!
forward2me
Thank you for your patience. We have located your package and sincerely apologize for the delay and lack of communication.
We sent you a follow up emails to discuss this issue.

Kind regards,
Unknown Country
Unknown Shipment Details
Absolutely stellar support! I rarely write reviews, but I had a time-sensitive package, and Kyla in particular, as well as the rest of the team at the Preston, Lancashire location, helped me tremendously. They kept in constant contact via calls and emails to get everything processed as quickly as possible. I’m very thankful for their help and support. For me personally, this was easily one of the best customer service experiences I’ve ever had!
forward2me
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Kyla and our Preston, Lancashire team were able to support you so effectively.

Your kind words mean a lot to us, and we’re glad we could help make your time-sensitive shipment as smooth as possible. We’ll be sure to pass your feedback on to Kyla and the team—they’ll be delighted!
Unknown Country
Unknown Shipment Details
Edited : I have been a customer for over 5 years and there have been many ups and downs with F2me but, in the end they have done their part to mend the issues and I appreciate them for that.
forward2me
We want to assure you that we are a legitimate company and not involved in any fraudulent activity. We understand your frustration and take your concerns seriously.

To address this properly, we will be sending you a separate email to discuss the situation in more detail and clarify any misunderstandings regarding shipment descriptions, system limitations, and charges.
Unknown Country
Unknown Shipment Details
I don't recommend the US warehouse. I lost two "delivered" packages in one year. Customer service will asking a "Proof of Delivery Photo" info when I reported a missing package. unfortunately packages were an USPS media mail. But, This info is not even available with better USPS services. It’s weird that the customer service is asking for this photo info, they should know USPS does not take photos of the delivery ever. Even UPS or FedEx here don’t do photos when the item is left with an individual as it says in the tracking. No courier ever will take a photo of the package being delivered to an individual. They might take a photo if it was left outside and not delivered to an individual. So the customer service is asking for something that makes no sense and doesn’t ever exist.
forward2me
Thank you for sharing your feedback.

We would like to investigate the details of your shipments further, as we do not have a record of this specific review or your information. Please contact us directly at info@forward2me.com so we can look into your account.

Regarding your comments on our US warehouse and the request for a Proof of Delivery (POD) photo: We sincerely apologize for the frustration this caused. You are correct that USPS does not provide delivery photos, and major carriers like UPS or FedEx typically only take photos for "front door" drops, not for items signed for or handed to an individual.

We are currently reviewing our internal support protocols to ensure our business support team better understands the specific limitations of US carrier services like Media Mail.
Unknown Country
Unknown Shipment Details
I used Forward2Me for the first time and shortly after ordering my items, realised that there would be a significant delay for delivery to my country of residence due to circumstances outside of our control. Because of this, I contacted them to see if the parcel could be forwarded to a UK address, to a family member. Due to the circumstances, Forward2Me agreed and Kyla in their customer services department has been excellent in helping ensure that the packages were processed and sent onto me.
forward2me
Thank you for sharing your experience with us.

We completely understand that unexpected delays can arise due to circumstances beyond your control, and we’re glad we were able to support you with an alternative solution. It’s great to hear that forwarding your parcel to a UK address worked out well in the end.

We truly appreciate your kind words about Kyla — we’ll be sure to pass along your feedback to her. She’ll be delighted to know her assistance made a positive difference.
Unknown Country
Unknown Shipment Details
Postage extortion / total scam
I had 4 packages sent and the postage was quoted as 240€! Then they said “oh if you pay us 15€ we can repackage and get it to 160€.. I mean, by that point it’s extortion, they have all your stuff and will just bin it if you don’t pay up.
So I paid the 15€ and guess what… postage was 300€!!!… I complained repeatedly and they just gave that same bs line again and again about “oh it’s volume not weight soz”

AVOID THESE SCAMMERS
forward2me
We would like to investigate this issue further. Please raise your concern directly with Aimee at info@forward2me.com
.
United States of America
UPS Express Saver
MS
EXCELLENT SERVICE. EVERYTHING WAS ON TIME !
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Reasonable prices for organising and shipping packages. Staff is friendly and very responsive with all requests and questions I had. Jhe from the warehouse in Germany has been helpful the entire time, notifying me about the progress of my package. Inquiring directly about the state of my package after it arrived, which was impeccable, shows that customer satisfaction is important to them.
forward2me
Thank you very much for your kind feedback.

We’re really pleased to hear that you found our pricing reasonable and our team friendly and responsive throughout your experience. It’s especially great to know that Jhe from our Germany warehouse kept you well informed and ensured everything was handled smoothly.
Unknown Country
Unknown Shipment Details
This company refused to ship items I had mailed over to them, without prior informing of the refusal. We're talking about medical testing kits, not items that are dangerous or problematic. They also gave confusing communications when saying they would not ship the item, then say that you can try to ship it, but you would fail and be responsible for customs and return shipping charges. You cannot call them by phone (they never pick up - I don't think it's a functional number at this point) and you won't get a call back. They claimed they tried to call me but I have no record on my phone of having received a call. The whole point of using a forwarding service is to ship an item that is not sold in your home country. The whole point is to bypass the customs process that would otherwise block the item, otherwise, why does this service even exist? In good faith I purchased the item and had it shipped to Forward2Me. It's been a really frustrating process on the whole.

I heard in the past that MyGermany (pre acquistion) would ship the item, no problem. It would arrive in the US. But apparently things have changed after the acquisition. Their return shipping charges are very high and even when I tried doing that, their online system wouldn't accept the return address. I had to go back and forth with delays with customer service just to enter in a return address. Their online user interface is at times confusing to use, and their customer service seems eager to close out tickets even when I need some time to respond. I also had to get some clarity about the refusal to ship and the high charges for shipping. I was simply told they would do absolutely nothing about the costs, and told that there was a "misunderstanding" that customs would simply reject the item, so they are "unable" to ship. So I can try or I'm not allowed to try? It is difficult to trust whether or not their reasoning is valid. You can't talk to a live person and there's virtually no pricing transparency. The company loudly advertises that you can ship back to the sender for free as a protection for the customer. That was never offered, nor honored, for me. I had to contact the original company and also emailed back Forward2Me within 6 days to initiate a return. With all the snags on their website and the inevitable back and forth over email, the process took time. They know it's going to be difficult if not impossible, to fit in under the 7 day arbitrary limit they have for return to sender. Their website is glitchy and the customer service rep can just wait a few days here and there, and boom, you have to pay a high return charge now.

Because of all the delays in the process, I am now past the window for returns with the original vendor. I have just lost over $80 and this company is incredibly frustrating to deal with. They don't really seem to care about whether or not you get a fair price or an easy to use experience as a customer.
forward2me
Thanks for the feedback.

We as a freight forwarders cannot legally bypass customs. We are bound by the shipping laws of both the export country (Germany/UK) and the import country (USA).

While we strive to help customers access products globally, medical testing kits are subject to strict International Air Transport Association (IATA) and FDA (U.S. Food and Drug Administration) regulations. Even if an item is not "dangerous," many countries classify diagnostic kits as restricted medical devices that require specific import permits or "Prior Notice" filings that individual consumers often cannot provide.

The "misunderstanding" mentioned by our team likely refers to the high risk of these items being seized or destroyed by U.S. Customs. However, we acknowledge that our communication was contradictory and that telling you to "try and fail" was not the clear guidance you deserved.

We apologize for the difficulty in reaching us by phone. We are currently reviewing our call logs and ticket handling processes to ensure we are as responsive as our customers need us to be.

Thank you.
Unknown Country
Unknown Shipment Details
Assurde le recensioni positive, assistenza clienti ridicola e priva di qualsiasi capacità.
Mi hanno spedito i pacchi divisi nostante fossero arrivati contemporaneamente (ed io avessi chiesto il repack) per farmi pagare il doppio delle spese, veramente vergognosi
forward2me
Thank you for sharing your Trustpilot review.

We noticed that your order arrived in separate packages, even though they reached us on the same day. This happens because Amazon sometimes ships items separately. Each box is logged individually with its own item types, quantity, weight, and dimensions, which is why they are processed separately. We want to clarify that we never split your items; this was done by Amazon.

Our combine and repack process is an optional service to help consolidate multiple packages into a single shipment. While it does carry an additional charge, its purpose is to make shipping easier and more cost-effective. Customers can still choose to ship items as multiple pieces without requesting a combine and repack.

We will send you an email to discuss this further.

Kind regards,
Unknown Country
Unknown Shipment Details
Jus was AMAZING! They ensured my package was repacked so that it wouldn’t be damaged. ⭐️⭐️⭐️⭐️⭐️
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unknown Country
Unknown Shipment Details
I am updating my previous 1-star review to a 3.5 rating.

My original review on March 2 was based largely on a lack of communication. Since then, it appears that some emails were not being received in either direction, and it is unclear which side the issue occurred on. Because of that, I cannot attribute all of the communication problems solely to Forward2me.

In the end, Forward2me did resolve the issue and shipped the remaining balance of our goods at no additional cost to the client, who had already paid in full. The client has now received their merchandise, and we appreciate that the company ultimately came through.

However, I cannot rate them higher because response times were extremely slow, which caused a great deal of frustration and delay. I submitted three requests through their Help Portal without receiving a response.

We had three packages sent to them for consolidation, but their system was confusing and the packages were not consolidated as expected. The package counts shown in the system were difficult to verify, and the two emails we received about the shipment were unclear.

When the client received the shipment, two-thirds of the order was missing. I then contacted Forward2me through multiple channels — their website Help and Missing forms, email, Facebook, Instagram, LinkedIn, and by calling from the U.S. to the U.K., where I was only able to leave a message after being placed on hold.

This process began with the order placed on January 12, so the overall timeline was quite long.

Had this been handled more smoothly — especially given that it was a straightforward consolidation request — this likely would have been a 5-star experience. Ultimately the issue was resolved and we are satisfied with the final outcome.

It would greatly improve the customer experience if there were faster response times, a live chat option, or regional call centers so customers could reach someone more easily when issues arise.
Greece
FedEx Regional Economy
KD
uk to greece, 2 packets, they informed me continuously, I received the items at the expected time. I strongly recommend them!
forward2me
Thank you for your feedback! We’re glad to hear your 2 packets from the UK to Greece arrived on time and that our updates were helpful. We really appreciate your recommendation!
Unknown Country
Unknown Shipment Details
Special thanks to Jus at York House, Green Lane West warehouse🙏For beeing very helpull on a parcell i had to pay the duty on.I have nothing but good to say about their service. I have used Forward2me for some years now and i can truly rely on them. Thanks Jus 😃appreciate your help.
forward2me
Thank you so much for your kind words! 🙏 We’re glad to hear that Jus at York House, Green Lane West warehouse was able to help you with your parcel. It’s wonderful to know you’ve relied on Forward2me for years and had consistently positive experiences. We really appreciate your support and recommendation! 😃
Unknown Country
Unknown Shipment Details
I wanted to take a moment to share my experience with Jus and the team at forward2me. From start to finish, the support I received was truly exceptional. Jus went above and beyond to make sure everything was smooth, patiently guiding me through each step and even helping me explore alternative courier options when needed. Their responsiveness made solving every little challenge effortless, and their attention to detail meant I never had to worry about missing information or mistakes. Thanks to their incredible support, my shipment process was stress-free and efficient. I am genuinely grateful for their dedication and highly recommend forward2me to anyone looking for reliable and friendly service.
forward2me
Thank you so much for sharing your experience! We’re glad to hear that Jus and the team at Forward2me could make your shipment process smooth, stress-free, and efficient. Your kind words about their dedication, guidance, and attention to detail mean a lot to us. We truly appreciate your recommendation and continued trust in our service!
Unknown Country
Unknown Shipment Details
Honey and Kristel at the USA warehouse are legends, amazing service, an absolute credit to Forward2Me, they're the reason I'll always use Forward2Me over other services. Give them a raise! Promote them!
forward2me
Thank you so much for your wonderful feedback! 🙌 We’re glad to hear that Honey and Kristel at our USA warehouse made such a positive impact. They’re truly amazing, and your kind words mean a lot. We’ll be sure to pass this on to them—they definitely deserve the recognition! It’s fantastic to know they’re a big reason you choose Forward2Me.
Unknown Country
Unknown Shipment Details
I highly recommend Forward2me 🤘 Jamie helped me through the entire process. Thanks
forward2me
Thank you so much for your recommendation! 🤘 We’re glad to hear that Jamie was able to guide you through the process. We really appreciate your support and kind words!
Israel
FedEx International Economy
DA
Scammers! Do not use this service!
I bought a jacket that weighs 800 grams. The shipping calculator on their website gave me an estimated price of £23, but they ended up invoicing me £97. Total crooks!

Here’s how they do it: the calculator shows cheap shipping options like DPD, but when it’s time to actually ship, they only leave the most expensive ones: UPS and FedEx. Also, while the jacket weighs 800g, they billed me for 4.8 kg. Don't fall for it—you’ll definitely regret using them. The price doesn't match their promises at all!
forward2me
Thank you for your Trustpilot review.

We see you shipped from our UK Tax Free warehouse (0.80 kg, 59x42x13 cm). Shipping costs are calculated using volumetric weight, which in this case (6.44 kg) is higher than the actual weight. All couriers (e.g., DHL, FedEx) use this method.

For oversized packaging, we offer a combine & repack service via your account inbox. If no savings are possible, your package is returned.

Tax Free means UK sales tax is excluded from your purchase, not that you are exempt from destination duties or taxes. You remain responsible for any charges imposed by customs in Guernsey or other countries. Savings from UK sales tax can help offset shipping costs, but check if it’s beneficial compared to mainland UK shipping.

Shipping options:

UK warehouse: DHL, UPS, FedEx, Forward2me Lite/Lite X, DPD (EU countries)

UK Tax Free warehouse: DHL, FedEx

We hope this clarifies everything.

Best regards,
Unknown Country
Unknown Shipment Details
JOYCE from the UK whareh
forward2me
Thank you so much for your kind words! We’re glad to hear that Joyce from our UK warehouse has gone above and beyond to ensure your packages are shipped quickly and smoothly. We really appreciate you taking the time to share your experience!
Germany
DHL Express Worldwide
JL
Hat alles super geklappt, sehr empfehlenswert.
forward2me
Vielen Dank für Ihr Feedback! Es freut uns sehr, dass alles reibungslos geklappt hat. Wir freuen uns, dass Sie unseren Service weiterempfehlen!
Unknown Country
Unknown Shipment Details
I ordered an item from a UK retail shop that wouldn't ship to Dublin . I found forward2me service and sent my item to them and gladly I received my item 2 days later at my address in Dublin. I just had to pay Irish customs tax and fees.
Thank you forward2me 😊
forward2me
Thank you so much for sharing your experience! 😊 We’re delighted to hear that your item arrived safely and quickly in Dublin. We really appreciate your trust in Forward2me and hope to continue making your shipments smooth and hassle-free!
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