Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
10 January 2022
DHL Express Worldwide
VC
Hassle free service.
Yun Li
10 January 2022
DHL Express Worldwide
YL
Great services.
CCHARMONY
09 January 2022
FedEx Connect
C
I was not sure if this service would do exactly as it said it would do, but I was proved wrong. Not only was able to purchase, but foward2me got me what I needed fast! Don’t hesitate and buy with forward2me!
lalu rifat Fauzi
09 January 2022
DHL Express Worldwide
LRF
photo request very slowly it makes 4 days for waiting and also 6days....very bad
Andzejs Stenclavs
09 January 2022
FedEx International Economy
AS
Too many paperwork on REPEAT shipment from DE
Kosuke Toyofuku
09 January 2022
DHL Express Worldwide
KT
まだ利用するのは1回目だけれど、荷物の到着の連絡、発送までのスピードなど特に問題ありませんでした。どうもありがとう。
できれば各種言語に対応してくれると5つ星です。
できれば各種言語に対応してくれると5つ星です。
Jim
09 January 2022
DHL Express Worldwide
J
This was my second time using this service. Both times have worked out without a hitch. I would certainly use them again.
Verified Customer
09 January 2022
DHL Express Worldwide
VC
Great service
Verified Customer
08 January 2022
DHL Express Worldwide
VC
Great service!
Nhlanhla Leon Dlamlenze
08 January 2022
DHL Express Worldwide
NLD
Excellent, efficient, fast and reliable service.
Verified Customer
08 January 2022
FedEx Connect
VC
decent fees, well packaged, good communication. I had a depop order sent to the UK address from a UK buyer and process went smoothly and was able to have the item sent the US with no issues.
Winifred Ellen
07 January 2022
DHL Economy Select
WE
Excellent thank you.
Verified Customer
07 January 2022
DHL Express Worldwide
VC
Very reliable and fast. Strongly recommend
Verified Customer
07 January 2022
DHL Express Worldwide
VC
1) Prompt response
2) Response always being with feasible solution
2) Response always being with feasible solution
Verified Customer
07 January 2022
FedEx Connect
VC
Someone recommended this service to me a about a year ago and I have continued to use since. I had items shipped this last go around and one item took a little longer then usual to get to me. I began to grow concerned and reached out to check on the status with the company and the kindest most helpful people kept me updated of the status. It put my mind at ease as what I ordered was a gift for someone. It came late and it’s okay because I value the constant communication and service that was provided to me. This service was not at fault there was just some issues in transport coming to the US. I just want you to know I appreciate you and this service. Utilize this service you won’t regret me! Cheers!!!!☺️
Katarina Vavrovicova
07 January 2022
TNT Economy Express
KV
Super služba. Vždy balík prevezmú, uskladnia a podľa mojich požiadaviek odošlú.
Austin Parker
07 January 2022
DHL Express Worldwide
AP
They just make it so easy. Photos of your package, description. Prompt repacking and DHL even got it to me 4 days ahead of their estimated delivery. They are worth every penny.
Verified Customer
06 January 2022
FedEx International Economy
VC
Everything as expected!
Verified Customer
06 January 2022
DHL Express Worldwide
VC
The service is quick and secured. Although is a little expensive
Michiyo Yamane
06 January 2022
FedEx International Priority
MY
Excellent customer support!!
Erin Fang
06 January 2022
DHL Express Worldwide
EF
Fast and packed well. More expensive than before
Hi,
Many thanks for providing us with your feedback.
I'm pleased to hear that you are happy with the way your shipment was packaged and that you received the goods in good time.
With regards to the increase in cost, I have taken a look at the shipments you have done with us and can see that each shipment is a different weight and size. The cost of shipping is based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only based on the actual weight of the goods if this is higher than the volumetric weight.
This may be the reason why some of your shipments are more expensive than others seeing as the weights and dimensions for each parcel vary.
I hope this helps explain further however if you have any other questions regarding the cost of shipping, please don't hesitate to contact our Customer Experience team at info@forward2me.com and they will be happy to assist you further.
Kind regards,
Tracy.
Many thanks for providing us with your feedback.
I'm pleased to hear that you are happy with the way your shipment was packaged and that you received the goods in good time.
With regards to the increase in cost, I have taken a look at the shipments you have done with us and can see that each shipment is a different weight and size. The cost of shipping is based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only based on the actual weight of the goods if this is higher than the volumetric weight.
This may be the reason why some of your shipments are more expensive than others seeing as the weights and dimensions for each parcel vary.
I hope this helps explain further however if you have any other questions regarding the cost of shipping, please don't hesitate to contact our Customer Experience team at info@forward2me.com and they will be happy to assist you further.
Kind regards,
Tracy.
Verified Customer
06 January 2022
FedEx International Priority
VC
Fast and easy. Able to track parcel every step.
Chelsea Foster
06 January 2022
FedEx Connect
CF
My daughter and I are huge Love Island fans. I really wanted to get her a personalized robe like the ones they use on the show. They are not available in the USA. Forward2me provided a personal shopper who purchased and forwarded. I’m really happy with this service and will definitely use it again in the future.
Verified Customer
05 January 2022
DHL Economy Select
VC
Easy to use
Verified Customer
05 January 2022
DHL Express Worldwide
VC
Overpriced. Way more than what was implied. Yea you can charge whatever you want once you have my package, but you wont get repeat business.
Hi,
Many thanks for your review.
I'm sorry to hear that you are unhappy with the price of shipping via our service. Please be assured that we work with our couriers on a regular basis to ensure that our customers are receiving the best deal possible for shipping however please bear in mind that we are offering a service as well as shipping.
The cost of shipping includes the use of the address, the receipt, processing, including checking that your goods have arrived with us in good condition, storing until you ship and preparation of the shipment and export documentation before dispatch. We also provide full customer support from the receipt of your package until delivery.
Some larger retailers may be able to offer lower prices for shipping however they work on the basis that they are making a margin on the sale of the products and often provide shipping at cost price or sometimes at a loss. We do not sell any products therefore have to cover our costs via the shipping fee charged.
Many of our customers look to use the 30 day free storage period to collate a number of orders and ship within one shipment to ensure that they obtain maximum value for shipping via our services.
I hope that you will consider using our services again in the future, customers are able to obtain an estimation for shipping prior to purchase on the pricing page on our website to ensure that there are no surprises in the price charged for shipping.
Please feel free to contact our Customer Experience team at any time at info@forward2me.com and we will be happy to assist you.
Kind regards,
Tracy.
Many thanks for your review.
I'm sorry to hear that you are unhappy with the price of shipping via our service. Please be assured that we work with our couriers on a regular basis to ensure that our customers are receiving the best deal possible for shipping however please bear in mind that we are offering a service as well as shipping.
The cost of shipping includes the use of the address, the receipt, processing, including checking that your goods have arrived with us in good condition, storing until you ship and preparation of the shipment and export documentation before dispatch. We also provide full customer support from the receipt of your package until delivery.
Some larger retailers may be able to offer lower prices for shipping however they work on the basis that they are making a margin on the sale of the products and often provide shipping at cost price or sometimes at a loss. We do not sell any products therefore have to cover our costs via the shipping fee charged.
Many of our customers look to use the 30 day free storage period to collate a number of orders and ship within one shipment to ensure that they obtain maximum value for shipping via our services.
I hope that you will consider using our services again in the future, customers are able to obtain an estimation for shipping prior to purchase on the pricing page on our website to ensure that there are no surprises in the price charged for shipping.
Please feel free to contact our Customer Experience team at any time at info@forward2me.com and we will be happy to assist you.
Kind regards,
Tracy.
Verified Customer
05 January 2022
DHL Express Worldwide
VC
Customer service very helpful,good experience on forward2me.
Verified Customer
05 January 2022
DHL Express Worldwide
VC
The overall service was really good and fast. However, I would like to have trackable shipping options with better rates.
Hi,
Many thanks for your feedback, I'm really pleased to hear that you are overall happy with the service we offer.
I take on board your comments about the need for more trackable shipping options and better rates, we do continually work with our couriers to offer better rates and hopefully we will have some more economy services available in the future.
Thank you once again for your review and please feel free to contact our Customer Experience team at any time if you require any assistance with obtaining the best value for shipping.
Kind regards,
Tracy.
Many thanks for your feedback, I'm really pleased to hear that you are overall happy with the service we offer.
I take on board your comments about the need for more trackable shipping options and better rates, we do continually work with our couriers to offer better rates and hopefully we will have some more economy services available in the future.
Thank you once again for your review and please feel free to contact our Customer Experience team at any time if you require any assistance with obtaining the best value for shipping.
Kind regards,
Tracy.
Verified Customer
05 January 2022
DHL Express Worldwide
VC
Good! I like your service!
Verified Customer
05 January 2022
DHL Economy Select
VC
Everything was pretty simple and when I did encounter some problems the WhatsApp help desk worked very well.
Megan Crawford
05 January 2022
DHL Express Worldwide
MC
My items always have the xtra fee due to aerosols. Aimee in customer service is the one that usually replies and helps me with the new invoice and repacking request. Customer Experience is always A+++ !!
Britt
05 January 2022
UPS Express Saver
B
I’ve used forward2me twice now and never disappoints! My package came in a timely manner & this site is very much legit. Thank you for the wonderful service!
Verified Customer
04 January 2022
FedEx Connect
VC
Service was clear and easy to use. They told me when my package had arrived and shipped it out to me very quickly after I paid. Made getting this hard to find item easy. Recommended!
Cuen Lucas
04 January 2022
DHL Express Worldwide
CL
It was good, did everything they said they would, cost a bit, but for peace of mind it was worth it. Plus a gentleman named Simon left a personalised message, and even knew what I was having shipped, and wished me well with it.
Hi,
Many thanks for feedback.
I'm pleased to hear that you are overall happy with the service we offer. We look forward to helping you ship again soon.
Kind regards,
Tracy.
Many thanks for feedback.
I'm pleased to hear that you are overall happy with the service we offer. We look forward to helping you ship again soon.
Kind regards,
Tracy.
Desmond Hannah
04 January 2022
FedEx International Priority
DH
All good thnakyou
Hi,
Many thanks for your feedback, I'm pleased all is well and you are happy with the service.
Kind regards,
Tracy.
Many thanks for your feedback, I'm pleased all is well and you are happy with the service.
Kind regards,
Tracy.
Valerie Dang
04 January 2022
DHL Express Worldwide
VD
(First timer!) The shipment was well packaged and they were very quick on the updates. However, as a collector, I have to note that one of the items I ordered was most likely opened for inspection purposes. The pin was taken out and put back improperly, but not in a way that was damaging. One other item (a palm-sized figurine in a loose plastic bag) had a slit that went straight through the packaging, most likely made by a knife or box cutter. The figurine itself was undamaged; imperfections in the paint job were deemed the manufacturer's fault.
Hi,
Many thanks for your feedback, this is always very important to us to ensure that we continue to improve the service we provide our customers.
I'm sorry to hear that there was some damage to your package on opening and that one of the items was not returned to the packaging correctly after inspection. I will bring these issues to our warehouse managers attention so we can look to provide additional training to the staff involved with processing your packages.
Once again thank you for bringing this to our attention and I hope this won't deter you from using our services again in the future.
Kind regards,
Tracy.
Many thanks for your feedback, this is always very important to us to ensure that we continue to improve the service we provide our customers.
I'm sorry to hear that there was some damage to your package on opening and that one of the items was not returned to the packaging correctly after inspection. I will bring these issues to our warehouse managers attention so we can look to provide additional training to the staff involved with processing your packages.
Once again thank you for bringing this to our attention and I hope this won't deter you from using our services again in the future.
Kind regards,
Tracy.
Verified Customer
04 January 2022
FedEx International Economy
VC
All the staff are kind!
What I don't understand is that the customer center will respond politely and promptly immediately.
The packaging is also polite. It's safer to repack than just transfer items from the boutique.
What I don't understand is that the customer center will respond politely and promptly immediately.
The packaging is also polite. It's safer to repack than just transfer items from the boutique.
Ricardo Walker
04 January 2022
FedEx Connect
RW
Fast packing of item , got item in two weeks ,
Seems reliable
Seems reliable
Verified Customer
04 January 2022
FedEx International Priority
VC
Awesome fast and convenient service even during the holidays. Repackaging was great and shipping was fast, definitely will use again in the future!
Stephen Bottorf
04 January 2022
DHL Express Worldwide
SB
It works very well and that’s why I keep using it. It’s very fast and efficient and I had my shipment from Europe in just one week!
Verified Customer
03 January 2022
DHL Express Worldwide
VC
I enjoy the Forward2me services! I am giving a four star rating because the first time I ordered, I ordered a vinyl and the box was not neatly secured and the vinyl arrived a bit damaged. From what I can see, it had to be opened and the opening of the package may have caused the vinyl to be less secured. However, everything I ordered was present. The second time I ordered, everything came very well packaged and nothing was damaged. (ordered cd's, cassettes, and poster/print)
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Quick and reliable service
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Vorbehaltlos zu empfehlen
Speditiv
Hat alles 100 % geklappt
Speditiv
Hat alles 100 % geklappt
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Everything worked perfectly!
Will use the service again
Will use the service again
Chris Bowd
03 January 2022
DHL Express Worldwide
CB
forward2me's ship[ping fees from Japan to Manila are more than twice the d=fees Buyee charges,
Verified Customer
03 January 2022
DHL Express Worldwide
VC
I used to use the Forward2me service in the UK. This time, due to the change in regulations I opted for Forward2me in Guernsey. Let me be clear, that so far my UK experience has been outstanding, so this review is comparing the Guernsey experience with the UK one primarily. Service was fast, everything arrived in good condition, the packaging however could have been a little better. Also the invoices were left inside the packages something that you might want to have avoided and the packages were a little dump upon arrival, but I can't determine who's responsible for that, it might have been the courier company.
The only available company for courier is DHL express, so you might want to consider that. The biggest disappointment however (again not the company's fault) is that tax free shopping does not happen. I struggle with all three companies I purchased from, writing again and again emails, asking to be refunded for the VAT and so far only one has done so. So be advised that unless you agree beforehand with the company, or VAT is automatically deducted at checkout, that UK companies will most likely not refund you.
Customer service was great, they answer fast and try their best to help you.
The only available company for courier is DHL express, so you might want to consider that. The biggest disappointment however (again not the company's fault) is that tax free shopping does not happen. I struggle with all three companies I purchased from, writing again and again emails, asking to be refunded for the VAT and so far only one has done so. So be advised that unless you agree beforehand with the company, or VAT is automatically deducted at checkout, that UK companies will most likely not refund you.
Customer service was great, they answer fast and try their best to help you.
Roman Skowranek
03 January 2022
DHL Economy Select
RS
The paperwork for the package was not filled properly, so that I had to pay additional taxes in Germany to clear it from customs. The German VAT came in addition to the UK VAT I had already paid with the original purchase of the product.
michael ellis
03 January 2022
DHL Express Worldwide
ME
I am in the USA. The service was promot, efficient,and cost effective.
Logan Dowell
03 January 2022
FedEx International Priority
LD
No hassle, no fuss, and got it very quickly.
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Too fast! thank you always!
Verified Customer
03 January 2022
DHL Express Worldwide
VC
My experience so far has been amazing! I have only had one incident thus far to which Aimee swiftly fixed. Will continue to use this company in the future. Thank you again for all your help Aimee.!!