Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
04 June 2022
FedEx Connect
VC
Easy and smooth transaction! Thank you!
Marish Harmon
04 June 2022
FedEx International Priority
MH
Excellent company
Verified Customer
03 June 2022
TNT Express Non-Docs
VC
Customer Service is amazing! so responsive and helpful. I love this company. Best customer service I have experienced with any company in a long time.
Luciano Lo Giudice
03 June 2022
DHL Express Worldwide
LLG
forward2me uses a very simple interface and was extremely swift in sending my packages.
Unverified Customer
03 June 2022
Unknown Shipment Details
very good!!!!!!!
Unverified Customer
03 June 2022
Unknown Shipment Details
Very bad costumer service and over all bad experiences I don’t recommend it
Unverified Customer
03 June 2022
Unknown Shipment Details
Don’t trust this company I get been abuse through that company never again
Unverified Customer
03 June 2022
Unknown Shipment Details
I provided you with emails between me and FedEx showed the shipment is customs free. Also I offer you to pay deposit as a guarantee till this issue will be solved as I need the package urgent, but you don’t like to support or give solutions
Unverified Customer
03 June 2022
Unknown Shipment Details
I provided you with all documents that prove that shipment is customs free, but you complicated the situations
Adrienne
03 June 2022
FedEx Connect
A
I received my book in no time!
Verified Customer
03 June 2022
FedEx International Priority
VC
I found the srt up and process quite easy . Only delay was waiting for the queue to action the repackaging
Verified Customer
03 June 2022
UPS Standard Single
VC
Very good service
Joachim Brosi
03 June 2022
DHL Economy Select
JB
Die Kommunikation war hervorragend.
Megan Beveridge
03 June 2022
DHL Express Worldwide
MB
Growth communication, advised when goods arrive. Choices of carriers to have orders despatched. Reliable service
Jimmy Tan
03 June 2022
FedEx International Economy
JT
Makes it possible for me to buy from local UK sellers who don't do international shipping. What a great concept!
Verified Customer
03 June 2022
FedEx Connect
VC
The service was amazing. When I initially had questions, they were answered quickly. Delivery was fast and flawless.
Isa K.
02 June 2022
TNT Economy Express
IK
Unkomplizierte Serviceleistungen die einwandfrei funktioniert hat!
Unverified Customer
02 June 2022
Unknown Shipment Details
Very bad customer service
Unverified Customer
02 June 2022
Unknown Shipment Details
I asked them from 3 weeks to ship my orders & they r ignored me. What’s wrong?! Hello?!
Verified Customer
02 June 2022
TNT Economy Express
VC
Shipping rates are not competitive. Mostly shipping will cost 5 times the value and weight of the goods
Unverified Customer
02 June 2022
Unknown Shipment Details
They received my package, and I asked them to ship to me and none answered my messages !!!
Verified Customer
02 June 2022
DHL Express Worldwide
VC
One thing I wish You can improve is repackaging service. The time I forwarded my parcels I needed to wait more then 400 parcels to be repacked, so I opted for normal delivery but costs me way too much for less then 150gr packages.
David Stirling Green
02 June 2022
DHL Express Worldwide
DSG
Excellent support
Svitlana
01 June 2022
DHL Economy Select
S
Incredible service! Thanks Nica, she helped me so fast to arrange the delivery of my creams and beauty products! Big thanks to repacking service! It was perfectly packed! Excellent I use this company already for 5 year , they are very professional!
Jeffrey
01 June 2022
DHL Express Worldwide
J
Such a great service. Fast,easy and reliable. I love the DHL On Demand shipping.
Unverified Customer
01 June 2022
Unknown Shipment Details
From 2 weeks ago, I’m waiting Forward2me ship to me my big package they have. The package still at their warehouse. Also I have package had arrived from US to EU, and they received and put on hold to be sure there is No customs fees on it, and they said it takes 21 days. I showed all prove and emails to them that there is no customs. I don’t know this company is a spam and stolen my expensive stuff or what?! Advice never ever use this company. I really regret
Unverified Customer
01 June 2022
Unknown Shipment Details
Consistently great service! :)
Verified Customer
01 June 2022
DHL Express Worldwide
VC
Quick service, reliable, trustworthy and just all-around great experience
Unverified Customer
01 June 2022
Unknown Shipment Details
Outstanding service , great price! Chapeau my friends!
Verified Customer
01 June 2022
DHL Express Worldwide
VC
Simple and easy way.
solved my problem due to a lot of seller not intended to ship to my country.
solved my problem due to a lot of seller not intended to ship to my country.
joe itch
01 June 2022
FedEx International Economy
JI
Excellent service
PABLO DANIEL RIVAS
01 June 2022
FedEx International Economy
PDR
Fast, efficient service. No issues.
Verified Customer
01 June 2022
DHL Express Worldwide
VC
great service. even though the original shipping was poor, forward2me went the extra mile to confirm the contents was in good shape, repackaged, and got it to me in record time.
Izzy
31 May 2022
FedEx Connect
I
Smooth and easy process! No issues with my order. Definitely recommend!
Tanja Körper
31 May 2022
DHL Economy Select
TK
I‘ve contacted Forward2me several times before and now and they are always helpful and kind. They answer every single little question and help to look for my packages although they haven‘t done anything wrong.
It was always the delivery service causing trouble and Forward2me always supported me because the delivery service didn’t help at all!!!
I cannot thank Forward2me enough for their patience, help and kind words.
They really have the best customer service with people (Tracy, Aimee, Nica) who are not only capable but also very kind!!!
THANK YOU!!!
It was always the delivery service causing trouble and Forward2me always supported me because the delivery service didn’t help at all!!!
I cannot thank Forward2me enough for their patience, help and kind words.
They really have the best customer service with people (Tracy, Aimee, Nica) who are not only capable but also very kind!!!
THANK YOU!!!
Unverified Customer
31 May 2022
Unknown Shipment Details
I have used forward2me several times and the customer support I have had has always been excellent and I always feel in safe hands as far as forward2me is concerned, even if something goes wrong on the part of the shipping company. 99% of my packages have arrived quickly without incident, however most recently UPS mishandled my package and Aimee took initiative to contact me and update me throughout the process of trying to get the problem resolved. Over the years have also had great service from Nica, Rebecca and others. It know it can be a bit nerve-racking to use a forwarding company for the first time, but be assured that forward2me is very professional and trustworthy and does exactly what they say they will.
Hi Catherine.
Many thanks for your comments.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that our Customer Experience agents Aimee, Rebecca and Nica have been continuously supportive with your shipping issues and they have assisted you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your comments.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that our Customer Experience agents Aimee, Rebecca and Nica have been continuously supportive with your shipping issues and they have assisted you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Unverified Customer
31 May 2022
Unknown Shipment Details
Aimee was amazing! Super effective, super efficient and amazingly accommodating.
Thank you!
Thank you!
Hi Jamie.
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agent, Aimee, was on hand to assist you and support you with all of your queries.
I will pass your gratitude onto them in person.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agent, Aimee, was on hand to assist you and support you with all of your queries.
I will pass your gratitude onto them in person.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Branko Brkljac
31 May 2022
DHL Express Worldwide
BB
User friendly platform, fast delivery. Highly recommend
Verified Customer
31 May 2022
DHL Express Worldwide
VC
The service was simply perfect, very professional and fast.
Kobus de Kock
31 May 2022
DHL Express Worldwide
KDK
Always efficient and excellent service, however, please consider if you repack and combine goods as not to pack e.g. electronic goods without bubble wrap between them/around them, otherwise scuff marks, scratches will be guaranteed, as has happened with my 2 car radios packed together.
Lefkios Skaliotis
31 May 2022
DHL Domestic Express
LS
Firstly you need to make aware that you cannot export certain items: I bought backpacks and now you tell me these are dual use goods and can be used for military. Very strange !!! My shipment had to be split I I was told you can send to any UK address free of charge, yet I was charged !
Hi there,
Many thanks for your feedback,
We are sorry you that you feel dissatisfied with our services.
Unfortunately our couriers do not permit us to ship dual use or military classified commodities on our account as they could be used for non personal use. For shipping this type of product we would need a different kind of export licence for shipping especially with goods going outside the UK.
I know this is disappointing and please be assured we are listening to you and reading your comments however we need to follow the advice of our couriers and what we are permitted to ship on our account with them. Furthermore, now that the UK has left the customs union, we are now classed as a third country and with the amount of dual use classified items arriving to us for our customers' being considerably low overall we do not yet feel it would be beneficial for us to apply for the additional required export license needed for shipping dual use items.
We apologize for any inconveninece this may cause you and, going forward, we would advise for you to contact our customer experience team to check if any goods would be classified as military or non personal use prior to purchasing to avoid this issue happening again. Further information on our policies and procedures regarding dual use products can be found from the FAQ's section on our website and terms of trade.
I have checked your return to sender shipment and I cannot see that an agent had offered to ship your dual use items to your requested UK address free of charge, however, as a one time service gesture I have arranged for your UK shipping costs to be reimbursed to you as a gesture of goodwill.
I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback,
We are sorry you that you feel dissatisfied with our services.
Unfortunately our couriers do not permit us to ship dual use or military classified commodities on our account as they could be used for non personal use. For shipping this type of product we would need a different kind of export licence for shipping especially with goods going outside the UK.
I know this is disappointing and please be assured we are listening to you and reading your comments however we need to follow the advice of our couriers and what we are permitted to ship on our account with them. Furthermore, now that the UK has left the customs union, we are now classed as a third country and with the amount of dual use classified items arriving to us for our customers' being considerably low overall we do not yet feel it would be beneficial for us to apply for the additional required export license needed for shipping dual use items.
We apologize for any inconveninece this may cause you and, going forward, we would advise for you to contact our customer experience team to check if any goods would be classified as military or non personal use prior to purchasing to avoid this issue happening again. Further information on our policies and procedures regarding dual use products can be found from the FAQ's section on our website and terms of trade.
I have checked your return to sender shipment and I cannot see that an agent had offered to ship your dual use items to your requested UK address free of charge, however, as a one time service gesture I have arranged for your UK shipping costs to be reimbursed to you as a gesture of goodwill.
I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
I hope this helps you further.
Kind Regards
Hayley
Dean makredes
31 May 2022
FedEx Connect
DM
Although it is a process, sometimes frustrating, they make it as easy as possible via email in order to get your shipment to you ASAP.
Hiroshi Ito
31 May 2022
DHL Express Worldwide
HI
初めて利用したが、値段が高い。他の会社に比べて高すぎる。なるべく使いたくないと思った。他の会社を検討したい。
Joanne
30 May 2022
FedEx International Priority
J
Great service, reliable efficient and fast.
Customer
30 May 2022
FedEx Connect
C
Been very useful in getting some locally out of print Blu Ray shipped to me from the UK to the US!
Michael
30 May 2022
FedEx Connect
M
one of the top 3 companies
Verified Customer
30 May 2022
DHL Express Worldwide
VC
Simple and great
Ahmed
29 May 2022
FedEx International Priority
A
Great job and reliable.
Verified Customer
29 May 2022
FedEx International Economy
VC
いつもとても速くて助かっています。ありがとう。
Verified Customer
28 May 2022
FedEx International Priority
VC
It was my first time to use it, so there was something I didn't understand.
Each time
I emailed support and got the right answer right away.
I was relieved.
Each time
I emailed support and got the right answer right away.
I was relieved.