Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
karl purton
20 December 2012
DHL Express Worldwide
KP
Good speedy service but expensive way to buy a DVD
Dr Martin Cefai M.D
19 December 2012
DHL Express Worldwide
DMC
Excellent service, goods were re-packed professionally and customer service was great! Thank you!
Many thanks for taking the time to leave us with your feedback and for your kind comments. <br/>We look forward to shipping to you again in the future. <br/>Kind Regards,<br/><br/>James
Alejandro Ortiz Pastor
19 December 2012
DHL Express Worldwide
AOP
Really fast shipment. 100% recommended
Thanks for taking the time to respond and leave us with your kind comments. <br/>Kind Regards,<br/><br/>James
Toru Ebihara
19 December 2012
DHL Express Worldwide
TE
I have been completely satisfied with your service.
You make the impossible possible.
By this service, I purchased a want which was not exported to my country directly.
I think this service is a good job well done.
You make the impossible possible.
By this service, I purchased a want which was not exported to my country directly.
I think this service is a good job well done.
Many thanks for taking the time to leave us with your feedback, we're really pleased that you're happy with the service we provide. <br/>Kind Regards,<br/><br/>James
Sylvana Mangion
19 December 2012
DHL Express Worldwide
SM
excellent service, will get back to you for sure!!!! thank you
Many thanks for taking the time to respond to us, we really appreciate your kind comments.<br/>We look forward to receiving more parcels for you.<br/>Kind Regards,<br/><br/>James
CONSTANTINOS TALIOTIS
18 December 2012
DHL Economy Select
CT
Fast delivery, normal prices, very satisfied
Thanks for your feedback. We're pleased to hear that you're happy with the service we offered and we look forward to helping you out in the near future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
18 December 2012
Unknown Shipment Details
I find the fees quite expensive. 30£ to Greece when I get almost free delivery by most uk stores that've deliver in Greece. However, you are fast, kind and good in communication & customer service.
Thanks for taking the time to respond to us - your views mean a lot to us. We're pleased to hear that you're satisfied with our service and we look forward to shipping to you in the near future.<br/>Kind Regards,<br/><br/>James
João Marcos Silva
18 December 2012
DHL Express Worldwide
JMS
Forward2me is great!! Thank you
Thanks for your feedback, we really appreciate your kind comments.<br/>Many Thanks,<br/><br/>James
Marius Memu
18 December 2012
DHL Express Worldwide
MM
Great service, fast delivery! I'll used it again
Thanks for your feedback, your views are important to us. We're delighted to hear that you're happy with our service and we look forward to shipping to you in the future.<br/>Kind Regards,<br/><br/>James
nathanael muscat
17 December 2012
DHL Express Worldwide
NM
A worry-free solution! Prices are fair and service is exceptional, every time.
Many thanks for taking the time to leave us with your feedback, we're really pleased that you're happy with the service we provide.<br/>Kind Regards,<br/><br/>James
LEONARDA DI BENEDETTO
17 December 2012
DHL Express Worldwide
LDB
It was so easy to have things from UK shipped to me in Canada. I am very pleased with the fast shipping and excellent communication. Thank you!
Thanks for taking the time to feed back to us, we really appreciate your feedback.<br/>We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
Liv Margrethe Stokke
17 December 2012
DHL Express Worldwide
LMS
The best!
We're really pleased that you're happy with our services, many thanks for taking the time to respond.<br/>Kind Regards,<br/><br/>James
Toomas Karja
17 December 2012
DHL Express Worldwide
TK
Great and speedy service!
Thanks for your feedback, we appreciate your kind comments. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Louis Wink
17 December 2012
DHL Express Worldwide
LW
Fast, reliable and efficient service.
Many thanks for taking the time to leave us with your views - they mean a lot to us.<br/>Have a good day.<br/>Kind Regards,<br/><br/>James
Ogunade Adebukola
17 December 2012
DHL Economy Select
OA
Great service, highly recommended.
Thanks for your kind comments, we really appreciate your feedback. We look forward to helping you again in the near future.<br/>Kind Regards,<br/><br/>James
Lily Abela
17 December 2012
DHL Express Worldwide
LA
Excellent service but a little bit too much expensive
Thanks for taking the time to respond to us - we appreciate your feedback. If you'd like us to look at sending any parcels through Royal Mail for you in the future then please get in touch.<br/>Kind Regards,<br/><br/>James
Annabella Fsadni
15 December 2012
DHL Express Worldwide
AF
Excellent service. Very good info re goods receipt and dispatch. Suggest only to revise tariffs. Thank you.
Many thanks for your feedback and for your comments, we value your opinions.<br/>We look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
Anthony Carter
15 December 2012
DHL Express Worldwide
AC
Speedy service, quick relies to emails. Very pleased - I've passed on your details to others in Singapore.
Many thanks for your feedback and for your kind comments. We're delighted to hear that you were happy with the service that we provided and we look forward to receiving more parcels for you in the near future.<br/>Many Thanks,<br/><br/>James
suzie pridham
15 December 2012
DHL Express Worldwide
SP
service is excellent and superfast shipping.
shipping costs could be a little cheaper.
cheers
shipping costs could be a little cheaper.
cheers
Thanks for your feedback, we appreciate your comments. We use DHL's premium, door to door, fully tracked service to provide our customers with a service they expect. <br/>We look forward to receiving more parcels on your behalf.<br/>Kind Regards,<br/><br/>James
Christophe Connin
14 December 2012
DHL Express Worldwide
CC
A+
Thanks for taking the time to respond to us, we appreciate your feedback.<br/>Kind Regards,<br/><br/>James
Ian Heng
14 December 2012
DHL Express Worldwide
IH
Fast service.
Thanks for taking the time to leave us with your feedback.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Mark Stevenson
14 December 2012
DHL Express Worldwide
MS
Service was great! Thanks Forward2Me!
Thanks for your feedback and for your kind comments - we really appreciate it.<br/>Have a good weekend.<br/>Many Thanks,<br/><br/>James
Marthese Attard
13 December 2012
forward2me basic
MA
You charged me 9 sterling for a small leapfrog game which cost me 15 sterling. too much!!!
Many thanks for taking the time to leave feedback – we appreciate it.<br/><br/>Regarding pricing of our service. Unfortunately our pricing is linked to the underlying cost of providing the service rather than the cost of the goods you have purchased, which is outside our control. This means each customer needs to determine the value of the service to them in the context of the item being purchased.<br/><br/>To provide an example, the cost for us to ship a Rubix Cube (cost ~£10) is the same as the cost to ship an iPhone 5 (cost around ~£500). For most people shipping an iPhone 5 with our service will represent excellent value but, in the case of the Rubix Cube, some customers will decide it's not good value. Of those customers, many choose to consolidate multiple items into a single shipment in order to improve the value of the overall shipment but fundamentally the determination of value is with each customer for each shipment.<br/><br/>In order to provide the service we have to open every package we receive to determine nothing illegal or prohibited is being shipped. We have to generate export paperwork. We have to pay the courier and we have to pay our staff a fair wage. However, if you are able to provide us with the details of a lower priced equivalent service, we will happily refund the difference.
Kevin Kou
13 December 2012
DHL Express Worldwide
KK
There are many forwarding companies around the world and on the net, it's difficult to know who to trust and who is reliable. I am happy to say forward2me is trustworthy, reliable and fast. The updates on their site and emails when the status of your package changed was more than enough to reassure me my precious package was in good hands. Thanks to everyone at f2m!
Thanks for taking the time to leave us with your feedback, we appreciate your kind comments. We're glad to hear that we've increased your confidence in our service and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James
Lira Filippini
13 December 2012
DHL Express Worldwide
LF
Absolutely wonderful service. Will use them again!
Thanks for your kind comments, we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James
Börge Kjeldsen
12 December 2012
DHL Express Worldwide
BK
Delivery was quickly and perfect, but price slightly high!
Thanks for your feedback. We're pleased to hear that you were satisfied with our service, if you would like us to look into different shipping options for you (for example Royal Mail) then please get in touch.<br/>Kind Regards,<br/><br/>James
Karl Hughes
12 December 2012
DHL Express Worldwide
KH
Parcel arrived quickly from UK to Australia. Excellent service.
Thanks for your feedback, we appreciate your kind comments. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Kisselev Vladimir
12 December 2012
DHL Express Worldwide
KV
Everything is ok. Would like also to see other methods of shipment not only dhl.
Thanks for taking the time to leave us with your feedback.<br/>We're looking to offer our customers different methods of shipping through our website in the future but as a relatively new company we haven't just got there yet. If you would like us to look into different option in future then please get in touch.<br/>Kind Regards,<br/><br/>James
Amalachi Zacharia
12 December 2012
DHL Express Worldwide
AZ
Awesome communication. Got the item super-fast. I'm supper happy I have an account with these guys! You'd be surprised how hard it is to find non-clunky rain-boots and certain motorcycle parts in the US.
Thanks for taking the time to leave us with your feedback. We're pleased to hear that you were happy with our service and we look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
MARISA STIVALA
11 December 2012
DHL Express Worldwide
MS
the delivery was excellent however the postage was too expensive, infact is was more than the present did cost. Will not use the service again unless its inevitable
Many thanks for your feedback, your views mean a lot to us. We're sorry you thought that our service was expensive, please get in touch if you would like us to look into other shipping options, such as Royal Mail for you.<br/>Kind Regards,<br/><br/>James
Christine Apap
11 December 2012
forward2me basic
CA
Thank you for an efficient service I had my parcel in 3 days after it was delivered
to you. Well Done
to you. Well Done
Thanks for taking the time to respond to us, we really appreciate your kind comments. We look forward to shipping to you again in the near future.<br/>Many Thanks,<br/><br/>James
Meg Elliott
11 December 2012
DHL Express Worldwide
ME
Did what I expected them to do.
Thanks for your feedback. We look forward to receiving more parcels on your behalf.<br/>Kind Regards,<br/><br/>James
Pichet Limvajiranan
11 December 2012
DHL Express Worldwide
PL
smooth & fast transaction. thanks.
Many thanks for your feedback, we really value your opinions.<br/>We look forward to shipping to you again in the near future.<br/>kind Regards,<br/><br/>James
To Chan
11 December 2012
DHL Express Worldwide
TC
I am happy with the overall service. Just one area about repack. I found that parcels received have been repacked more than one time. And I was charged the packing fee twice. It would be better to repack only when client's request received.
Many thanks for your mail. We package your parcels to ensure that they are safe for international shipping without any extra charge. The fee you will have been charged will be the consolidation fee.<br/>If you have any further queries please don't hesitate to get back in touch.<br/>Kind Regards,<br/><br/>James
TC
James,<br/><br/>Let me re-phrase it. I was charged the consolidation fee twice. 12gbp for a total of 4 parcels. The consolidation fee I was told was 6 GBP for the first 6 parcels and then 1 GBP for each subsequent parcels. <br/><br/>What concerns me more is the procedure. It seems that the first consolidation was for the 1st and 2nd parcel without my request. And it was then consolidate with the 3rd and 4th under my request.<br/><br/>I just want to make sure that no consolidation should be carried out without client's request. Because you wouldn't know how many parcel will be received. And how the client wants to consolidate them as some items may be too heavy and can't be packed together with fragile items.<br/><br/>I understand that the consolidation service is still an ad-hoc service. Appreciate your help. Please review the case and address these issues for future.<br/><br/>Thank you
Thanks for your comments. <br/>We consolidated your items for you to help reduce your shipping costs. When consolidating any parcels we would always ensure that they are safely and securely packaged for shipping, not mixing heavy and fragile items. We've noted your comments and we'll be sure to review this for you and await your instructions for future parcels.<br/>We'll be introducing the consolidation service on our website in the future - this will allow you to inform us when you are ready for consolidation.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
Unverified Customer
11 December 2012
Unknown Shipment Details
Wonderfully prompt and accurate service
Many thanks for your kind comments, we look forward to receiving more parcels for you in the future.<br/>Kind Regards,<br/><br/>James
Mark Adams
11 December 2012
DHL Express Worldwide
MA
Great service, packages arrive at forwad2me, got sent notifcation, paid by PayPal, packages turned up in Australia via DHL.
Great service.
Great service.
Thanks for your feedback, we really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James
Warren Baker
11 December 2012
DHL Express Worldwide
WB
Excellent service and very easy to use. Parcel arrived very quickly with no problems.
Good value for money and would certainly recomment to friends.
Good value for money and would certainly recomment to friends.
Thanks for your feedback. We're pleased that you were happy with our service and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Margot Paige
10 December 2012
DHL Express Worldwide
MP
The service was excellent and lightning fast. However, the price was steep: 1/3 of the price of the already expensive item being forwarded. It would be excellent to have a more economical option of a tracked/insured shipment with a longer delivery time.
Thanks for your feedback, we really value your comments. <br/>Many Thanks,<br/><br/>James
Unverified Customer
10 December 2012
Unknown Shipment Details
You tried to find the most inexpensive transportation for me, which I thought was very impressive. Unfortunately, as you shipped by mail, I then had to pay customs fees on the postage as well (as it rates as a service), so that in the end transport turned out to be more expensive than it would have been otherwise. But I appreciate your effort.
Many thanks for your feedback. We're sorry to hear that you were required to pay unexpected duties/taxes on your parcel but we hope to help you again in the near future.<br/>Kind Regards,<br/><br/>James
Mashari Al Hajri
10 December 2012
DHL Express Worldwide
MAH
-----
Thanks for your feedback!<br/>Many Thanks,<br/><br/>James
Priscilla Attard
10 December 2012
DHL Express Worldwide
PA
Super.service and very helpful customer care.thanks so much
Thanks for your kind comments. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Cara Burley
10 December 2012
DHL Express Worldwide
CB
I thought this service was amazing! I was so happy to know that I could purchase gifts from overseas and have it delivered to Australia even though the website didn't deliver to Aus.
I was a little sceptic at first to be honest and thought I wouldn't receive my goods, but my package (breakables) arrived very quickly and safely. I am very impressed with this service and have already recommended it to many people and will be using it again for sure!
I was a little sceptic at first to be honest and thought I wouldn't receive my goods, but my package (breakables) arrived very quickly and safely. I am very impressed with this service and have already recommended it to many people and will be using it again for sure!
Many thanks for taking the time to feed back to us. We're pleased that you were happy with our service and that everything went to plan for you. We hope to ship to you again in the near future.<br/>Kind Regards,<br/><br/>James
Viktor Sagyibo
09 December 2012
DHL Express Worldwide
VS
Great service! Works as described..
Thanks for your feedback. We're delighted to hear that you were happy with our service and we look forward to helping you again in the future.<br/>Kind Regards,<br/><br/>James
Chan Kok Hee
08 December 2012
DHL Express Worldwide
CK
Fast shipping and smooth transaction. Thank you .
Thanks for taking the time to leave us with your feedback, we really appreciate your comments.<br/>Kind Regards,<br/><br/>James
David Xiong
08 December 2012
DHL Express Worldwide
DX
Very good service, forwarding was swift and package arrived in great shape. One quibble: DHL quite expensive, especially when speed not a priority, suggest Royal Mail be an option for pacakges like mine (a book).
Many thanks for your feedback, we really value your comments. We can ship to you through Royal Mail for smaller items, if you would like us to ship any of your future parcels through Royal Mail then please get in touch.<br/>Kind Regards,<br/><br/>James
Gonçalo Dourado
07 December 2012
DHL Express Worldwide
GD
Truly impressive service. The communication was very good and the item was sent an hour after payment. The delivery was fast and fully trackable. A great way to purchase.
Many thanks for taking the time to leave us with your feedback and for your kind comments. <br/>We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Mike Poupazis
07 December 2012
DHL Express Worldwide
MP
I order one iPhone 5 and in 10 days it was in my hands in Cyprus!
Very nice service and people that they really want to help you!!
Good job every one and thanks!
Very nice service and people that they really want to help you!!
Good job every one and thanks!
Many thanks for your feedback and for your kind comments. We're pleased to hear that you were satisfied with the service we offered and we look forward to helping you again in the future.<br/>Kind Regards,<br/><br/>James
Unverified Customer
07 December 2012
Unknown Shipment Details
The service and the price was perfect... I recieved my item's in just 3 days in Australia... I want to thank that excellent company and team.... Very happy...
Thanks for taking the time to leave us with your feedback. We really appreciate your views.<br/>We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
Arild Hellenes
06 December 2012
DHL Economy Select
AH
Fantastic service! Quick and cheap, just the way I like it!
Thanks for your kind comments, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
Anna Stuehrman
06 December 2012
forward2me basic
AS
Love the service, just think its a bit pricey!
Thanks for taking the time to leave us with your feedback, we appreciate your views.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James