Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
João Marcos Silva
25 May 2013
DHL Express Worldwide
That's great to hear that your parcel arrived safely.<br/><br/>We look forward to helping you out again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
JMS
Arrived safely, as always. Thank you.
Carmen Bonello
24 May 2013
forward2me basic
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We are glad that you have enjoyed your first experience with forward2me and that you will recommend us to others - thank you.<br/><br/>Please always feel free to get in touch with us if you require a different/cheaper method of shipping with no guarantees or tracking, for future.<br/><br/>We hope this all helps and we look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
CB
I would like to know whether you provide a cheaper service other than the DHL door to door delivery. I am sure you appreciate that another option in delivery will make a difference when buying goods which weigh quite a lot. I live in Malta and I find online buying a little difficult because of postage and delivery duties.
CB
I was very pleased with your service. It was my first time experience and I will definitely use it in the future if the need arises. I will recommend forward2me to anyone.
Kristal Camilleri Murison
24 May 2013
DHL Express Worldwide
Many thanks for your feedback - it's great to hear that you received your parcel in good time.<br/><br/>We look forward to receiving and shipping your next parcel.<br/><br/>Kind regards,<br/><br/>Michelle.
KCM
Goods arrived on time and all intact. Thank you forward2me for your great service. I've got another package on its way next week :)
Nick Minden
24 May 2013
DHL Economy Select
That's really great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
NM
Really fast and good service.
Alvin Ip
23 May 2013
DHL Express Worldwide
Thank you for your feedback.<br/><br/>That's great to hear that you found our shipping very fast and that you would highly recommend forward2me.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
AI
Very fast shipping. Highly recommended.
yean mee goh
23 May 2013
DHL Express Worldwide
That's great to hear - many thanks for your kind comments.<br/><br/>We look forward to receiving and shipping parcels to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
YMG
Have been using their service for almost 2 years and never fail me! Many thanks for such dedicated service and help whenever needed
Muzakkir Mokti
23 May 2013
DHL Express Worldwide
Many thanks for your feedback, it's really appreciated.<br/><br/>It's to good to hear that you found our service great and reliable and that you received your items well packaged.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MM
Great service and very realiable...can trust them to pack your valuable items with extra care without even having to ask for it....remember to consolidate
Jennifer Prins
23 May 2013
DHL Express Worldwide
Many thanks for your feedback - it's really appreciated.<br/><br/>It's nice to hear that by using our service you were able to receive your shoes from a retailer which didn't ship to your country.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
JP
The service was very quick, I received my shoes in Canada within a week and a half. The cost of shipping plus duties was more than the shoes themselves, but I am pleased to have them and could not have gotten hold of them any other way.
Juras Bielinis
22 May 2013
DHL Express Worldwide
Many thanks for taking the time to respond to us, we appreciate your comments. <br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then, please get in touch and we will be more than happy to help.<br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind regards,<br/><br/>Michelle.
JB
Forwarding could be not so expensive.
Tanya Archwamety
22 May 2013
DHL Express Worldwide
Many thanks for taking the time to leave your feedback.<br/><br/>It looks like our team was trying to save you some money on the shipping costs (which you did...) but unfortunately it looks like you're telling us that you lost your savings on the taxes you have paid.<br/>Taking into consideration the money you saved on shipping, lets hope that compensated for the money you paid on taxes...<br/><br/>We're more than happy to ship in smaller parcels for you in future - I will pop a note on your account.<br/>Sorry we didn't get it quite right for you but we did try...<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
TA
The service was superb.
However, I was taxed quite a lot for the parcel!
I have requested to separate the items into several smaller shipments but was later convinced by forward2me that consolidated parcel is cheaper.
I know you are just trying to help.
But I will make sure the next time I use forward2me service again, you will arrange according to my suggestion.
:)
Thank you!
However, I was taxed quite a lot for the parcel!
I have requested to separate the items into several smaller shipments but was later convinced by forward2me that consolidated parcel is cheaper.
I know you are just trying to help.
But I will make sure the next time I use forward2me service again, you will arrange according to my suggestion.
:)
Thank you!
Ann Mohan-Gannon
21 May 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us , your comments are really important to us. <br/>We realise that pricing can be a sensitive issue but wanted to try and put this in context for you. <br/>To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value. <br/>Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't. <br/>Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books. <br/>In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment. <br/>As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and also pay our team of employees a reasonable salary. <br/>We hope this all helps and you will continue to use forward2me. <br/>Have a great day.<br/> <br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
AM
The service is too expensive. It would have cost as much to had a tiny package shipped to Ireland as the item cost!
John Rabjerg
21 May 2013
DHL Express Worldwide
JR
Excellent service. Easy to use. I will definitely use forward2me again.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you found our service easy to use.<br/><br/>We look forward to shipping parcels to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Panagiotis Bastas
21 May 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We are glad that you have enjoyed our excellent service. We can offer other/cheaper options for shipping if you feel the DHL Express, door to door service is not quite right/too expensive for you. <br/><br/>Please get in touch for future shipments and we will be more than happy to help.<br/><br/>We hope that you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
PB
Excellent but discouragingly expensive.
Clare Lavery
20 May 2013
DHL Express Worldwide
Great feedback - thank you very much.<br/><br/>We look forward to providing our awesome service to you again, sometime very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
CL
Awesome service
Patrice Butler
19 May 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We're looking forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
PB
Highly recommend, will be using again and super fast postage as well. Love it!
Ailsa Duffy
19 May 2013
DHL Express Worldwide
Many thanks for your great feedback, it's really appreciated.<br/><br/>We look forward to receiving and shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
AD
Service was superb. Took the initative and sought further information from client when this was needed. Communicated promptly. No hesitation about using this service again.
Tanya Poston
17 May 2013
DHL Express Worldwide
Many thanks for taking the time to leave us with your feedback, and for your kind comments - it's really appreciated.<br/><br/>We're really pleased to hear that you thought our service was wonderful and convenient.<br/><br/>We look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
TP
Wonderful service. Very convenient. Next time I'm probably gonna use a different shipping option just to see what I prefer.
I only wish the exchange rate between currencies wasn't so bad that I could take advantage of the service more often!
I only wish the exchange rate between currencies wasn't so bad that I could take advantage of the service more often!
David Duarte
17 May 2013
DHL Express Worldwide
DD
Amazing and Reliable Service.
Many thanks for your kind comments.<br/><br/>It's great to hear that you found our service amazing and reliable.<br/><br/>We are looking forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Khairul Anuar Abdul Rahman
17 May 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We look forward to providing our very fast service to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
KAA
Very fast service!
Jens Goldbach
17 May 2013
DHL Economy Select
Thank you for your feedback - it's really appreciated.<br/><br/>It's great to hear that we provided you with an excellent service at an excellent cost.<br/><br/>We look forward to shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
JG
I was impressed from the beginning on. Excellent service and excellent cost. Will work with them again for sure.
THEO SOTIRIADIS
16 May 2013
DHL Express Worldwide
Many thanks for taking the time to provide us with your kind comments.<br/><br/>It's great to hear that you would highly recommend us - thank you.<br/><br/>We look forward to receiving parcels for you in the future.<br/><br/>Kind regards,<br/>Michelle.<br/><br/>Michelle.
TS
Fast postage.Quick overall service. Reasonable postage costs. Very Highly recommended.When I shop in the UK they are the ones I trust
Marios Nicolaou
16 May 2013
DHL Express Worldwide
Thank you for taking the time to respond to us, we appreciate your comments. <br/><br/>We are glad that you have enjoyed our fast service. We can offer different/cheaper options for shipping if you feel the DHL express, door to door is not quite right for you - please get in touch with our customer services, who will be more than happy to help. <br/><br/>Hope this all helps and we hope you will continue to use forward2me<br/><br/>Kind Regards,<br/><br/>Michelle.
MN
Fast service. Good customer service but i think is expencive
Lars Waagstein
16 May 2013
DHL Economy Select
That's great to hear - thank you.<br/><br/>We are looking forward to you using forward2me again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
LW
Excellent service!
Michael Green
16 May 2013
DHL Express Worldwide
That's great to hear that you are happy with the service that we provided you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MG
Very happy with the service.
sammy debrincat
15 May 2013
DHL Express Worldwide
That's great to hear - thank you. Your feedback is really appreciated.<br/><br/>We look forward to providing our wonderful and excellent service to you again, sometime very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
SD
wonderful and excellent srevice.keep it flying,keep it up i mean!thank you
Anthis Koutsouvelis
15 May 2013
DHL Economy Select
That's really good to hear that we did a great job for you - your feedback is very much appreciated.<br/><br/>We look forward to receiving and shipping parcels to you again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
AK
I have found your service fast, efficient and of the highest quality. Will definitely use this service again.
Conny Bjorklund
15 May 2013
DHL Economy Select
That's great feedback - thank you.<br/><br/>We look forward to looking after your parcels again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
CB
Awesome! Very fast shipping!!
Noppadol Wichienkuer
15 May 2013
DHL Express Worldwide
NW
No comment
Joseph Grange
15 May 2013
DHL Express Worldwide
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
JG
good service will recomand any time
Daniel Aubrey
15 May 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We're really pleased to hear that you were happy with our service and we look forward to shipping to you again in the future. <br/><br/>Kind Regards,<br/><br/>Michelle.
DA
Well packed, good communication, fast postage service
Margot Paige
15 May 2013
DHL Express Worldwide
MP
Second forward2me experience even more pleasurable than the first due to discount offered after I left feedback mentioning my hope that the service be a tad less expensive. They ordered shoes for me from a website that didn't accept foreign credit cards; it was a seamless process, and the shoes are quite cute. Thanks!
Many thanks for your feedback - its really appreciated.<br/><br/>It's great to hear that you made use of our personal shopper service and found the process seamless.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Francesco Catania LL.B (Melit)
14 May 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
FCL
Exceptional customer service!
gregson ford
14 May 2013
DHL Express Worldwide
Many thanks for your comments - your feedback is important to us.<br/><br/>Prices through our courier services are calculated using the volumetric weight, which is length x width x height divided by 5000 i.e. the amount of space the parcel takes up on the aeroplane. In this case the parcels volume was 1.0kg.<br/><br/>According to our records you also opted for the full cover insurance which adds £20 to the invoice. This full cover insurance covers the value of the item plus the shipping costs in the event of the item being damaged/lost in transit.<br/>If this is not the case and you didn't ask for the full cover please do not hesitate to contact us at info@forward2me.com.<br/><br/>We look forward to hearing from you.<br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
GF
I cannot accept that you would charge 49 pounds for sunglasses 300gms in weight this will be the last time I use you again, it worked cheaper to buy them in Australia Its a disgrace.
Nikita Alamango
14 May 2013
DHL Express Worldwide
That's really great feedback - thank you very much.<br/><br/>We'll keep up the good work and look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
NA
Simply excellent and efficient.
Great staff who are always there to answer any queries and do their utmost to give you a fabulous service.
Keep it up guys !
Great staff who are always there to answer any queries and do their utmost to give you a fabulous service.
Keep it up guys !
Tomi Levelä
13 May 2013
DHL Express Worldwide
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that we provided you with a good service and helped you with any reservations that you may have had at first.<br/><br/>We look forward to you using forward2me again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
TL
firstly thought this is service is a fake. Now I'm sure it's not. Good service.
Ioannis Andrianopoulos
13 May 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>That's great to hear that you received your parcel in less than 24 hours.<br/><br/>We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for you. Please get in touch with customer services who will be more than happy the help for future shipments.<br/><br/>Hope this all helps and we look forward to you using forward2me again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
IA
Perfect service! I had my parcel in less than 24 hour. Though I would like to have and a cheaper option too.
I will use the service again in the future.
I will use the service again in the future.
Nico Schoenmeyer
13 May 2013
DHL Economy Select
NS
Britain got Talent :-)
The best forwarding Service, i ever have used.
The best forwarding Service, i ever have used.
That's great to hear - thank you very much.<br/><br/>We look forward to providing our services to you again, sometime very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Margo Prosilis
13 May 2013
DHL Express Worldwide
That's great to hear that you found our service awesome and that you are more than happy to recommend forward2me to others - thank you.<br/><br/>We look forward to shipping to you again, sometime very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MP
Awesome service, received parcel in 5 days from the UK. Will definitely recommend to other shoppers looking for fast delivery & great service! Thank you!
Sara Jensen
13 May 2013
DHL Express Worldwide
Many thanks for taking the time to provide us with your feedback and comments, it's really appreciated.<br/><br/>It's great to hear that you found our service easy to deal with and that you have no problems in recommending forward2me to others - thank you.<br/><br/>We can provide other delivery options if you feel our DHL Express service is not quite right for you. Our web developers are currently working on functionality for the website regarding shipping options - in the meantime please get in touch with customer services and we can provide other alternatives. <br/> <br/>Kind regards,<br/><br/>Michelle.
SJ
A great easy to deal with service - no problems at all, I will recommend to others! Beware as not all forwarding services are legit, you'll have no problems with forward2me. I would like more options in regards to shipping though. DHL is great, but the cost of shipping can negate the fact of cheaper prices in the UK. I'll be using this service again :-)
Mitch Kartaschoff
10 May 2013
DHL Economy Select
Thank you for your great feedback - it's really appreciated.<br/><br/>We look forward to helping you out again very soon at forward2me.<br/><br/>Hope you have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
MK
Very good service. Good communication. Fast shipment.
Tom-Ove Johansen
10 May 2013
DHL Economy Select
That's great to hear - thank you very much.<br/><br/>We look forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
TJ
Accurate, fast delivery.
Naomi Rogers
10 May 2013
DHL Express Worldwide
That's great to hear that we did a good job for you - thank you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/>Michelle.<br/><br/>Michelle.
NR
Purchase was made for me very quickly and arrived in Australia faster than a lot of things I buy from Australia do.
Mario Molina
10 May 2013
DHL Express Worldwide
Thank you for taking the time to respond to us, we appreciate your comments.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - our web developers are currently working on functionality for the website to give customers shipping options. <br/><br/>In the meantime if you'd prefer a different/cheaper service for future shipments then please get in touch with our customer services, who would be more than happy to assist.<br/><br/>We hope this helps and we look forward to you using forward2me again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
MM
Good but pricey, more shipping options needed less expensive shipping would be good especially for items you dont need to have immidently.
Boris Jacquin
09 May 2013
DHL Express Worldwide
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
BJ
Less than 3 days to Australia - not bad!
Caroline Butler
09 May 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
CB
Excellent as always
Unverified Customer
09 May 2013
Unknown Shipment Details
Many thanks for your kind comments.<br/><br/>It's great to hear that you found our customer care to be excellent and that you love our service.<br/><br/>We look forward to shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
I love this service. Thanks to their excellent customer care.
FRANCO POLICHETTI
09 May 2013
DHL Economy Select
Many thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>We hope we can help you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
FP
Tutto perfetto, veloci nello rispedire, cortesi e tempestivi nelle risposte.
Everything perfect, fast in sending, courteous and timely answers.
Everything perfect, fast in sending, courteous and timely answers.
Bridget Bonavia
09 May 2013
DHL Express Worldwide
That's wonderful feedback - thank you very much.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
BB
I always love using forward2me as not many companies ship to Malta. Also they deliver superfast and I am always pleased with their service.
Kallisthenis Sgouras
08 May 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us - we really appreciate your comments. <br/><br/>We're glad that you have enjoyed our good and fast service. We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for you. Our web developers are currently working on functionality for the website to give you the options. In the meantime please feel free to get in touch with customer services and we will be more than happy to assist you.<br/><br/>Hope this all helps and you will continue to use forward2me.<br/><br/>Michelle.
KS
The service was very good and fast!
I will notice only one think:
You should concider adding more shipping options.
I was not able to choose anything apart DHL to forward my package to Greece.
Thanks.
I will notice only one think:
You should concider adding more shipping options.
I was not able to choose anything apart DHL to forward my package to Greece.
Thanks.
Roberta Fiteni Cascun
08 May 2013
DHL Express Worldwide
That's great to hear - thank you very much.<br/><br/>We look forward to providing our great service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
RFC
Great service & customer care