Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
David Juniper
25 June 2013
DHL Express Worldwide
Many thanks for taking the time to respond to us, it's really appreciated.<br/><br/>It's great to hear that by using forward2me you have been able to acquire bike parts from retailers that don't ship to your country.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DJ
Forward to me made getting my classic bike parts shipped to Australia easy and information was emailed to me every step of the way. I wouldn't, hesitate to reccomend their services.
Paul Zammit
24 June 2013
forward2me basic
That's great to hear - thank you.<br/><br/>We look forward to receiving and shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
PZ
Shipping time was very fast and product arrived as described.
Julie Nightingale
23 June 2013
DHL Express Worldwide
That's wonderful feedback - thank you very much.<br/><br/>We look forward to shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
JN
Simple and speedy. Forward2Me is a wonderful service.
Jayson Winchester
23 June 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us - we really appreciate it.<br/>We pride ourselves on our standards of customer care and communication with our customers but on this occasion it looks like we haven't got it quite right. <br/>You're absolutely right we should have informed you about the possible restrictions on shipping coffee to your country on the day that the package arrived. The guys processing your package did have good intentions i.e. making sure that the package was being shipped by the most correct, seam free, trouble free method for you..<br/>We are really sorry that we didn't meet your expectations.<br/><br/>We try to show all the costs involved on the shipping invoice but at any stage when you receive the invoice before payment please do not hesitate to contact us for clarification of any charges.<br/><br/>We hope this clarifies the situation for you.<br/><br/>Janet Grundy<br/>Operations Director.
JW
On receipt of my package there was no acknowledgement by forward2me of receipt. Two emails from me later I got a reply they were checking if the goods could be sent, which is reasonable but should be communicated. On the goods finally being sent, the price was GBP20 higher than quoted on the website. The explanation was that it was a remote area surcharge, which is fine, but if you are going to have those build a freight calculator that asks for the destination postcode and calculates an accurate price as other similar services do.
Clark Margerum
23 June 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us - it's really appreciated.<br/><br/>That's great to hear that by using forward2me you've been able to acquire motorcycle parts from retailers that don't ship to your country.<br/><br/>We look forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
CM
Great company and customer service. I like that I am able to select modes and providers of international shipment. F2M has allowed me to acquire rare motorcycle parts from UK suppliers that do not ship out of their country.
Thank you F2M.
ClarkM
USA
Thank you F2M.
ClarkM
USA
Michael Haydn
22 June 2013
DHL Economy Select
MH
Very transparent payment and super fast ... recommend it any time
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ivo Fernandes
22 June 2013
DHL Economy Select
Excellent feedback - thank you very much.<br/><br/>We look forward to providing our excellent service to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
IF
Excellent service.
Fast and reliable forwarding company
Fast and reliable forwarding company
Attilio Arena
20 June 2013
DHL Express Worldwide
Many thanks for your feedback.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
AA
The service is good but a little expensive.
Dominique Oliveira
20 June 2013
DHL Express Worldwide
Many thanks for taking the time to provide us with your feedback.<br/><br/>That's great to hear that you found our service excellent and that you would recommend forward2me to everyone.<br/><br/>We look forward to being of service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DO
Excellent service. The product arrived just like promissed. Without complication and allways very fast to anser any quaestion. I really recomend the forward2me service to everyone.I´m really satisfied.
Yerbol Sabekov
20 June 2013
DHL Express Worldwide
Many thanks for your great feedback.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
YS
Great company. Fast process and shipment as always!!! A huge tanks.
Thomas Hulshof
19 June 2013
DHL Economy Select
Many thanks for your feedback - that's great to hear.<br/><br/>We look forward to helping you our again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
TH
Very easy, fast and reliable!
EVANGELOS PRITSIS
19 June 2013
DHL Economy Select
EP
Excellent service as always!
That's great to hear - thank you.<br/><br/>We look forward to shipping future parcels to you.<br/><br/>Kind regards,<br/><br/>Michelle.
claudio licata
19 June 2013
DHL Express Worldwide
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you found our service easy, fast and reliable.<br/><br/>We can provide other delivery options if you feel our DHL Express service is not quite right for you. Our web developers are currently working on functionality for the website to give you the options. In the meantime please get in touch with customer services who will be more than happy to help.<br/><br/>Hope this all helps and we look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
CL
Can't say anything bad about their service: it's easy, fast and reliable, plus they always seem to dispatch your parcel 10 minutes after your payment is received :-)
Perhaps there is one little fault: you could add a quote for an economy option too... I'd love to see that option :-)
It's the third time I have used their service.
Perhaps there is one little fault: you could add a quote for an economy option too... I'd love to see that option :-)
It's the third time I have used their service.
Thamar Selkirk
19 June 2013
DHL Express Worldwide
Thank you for your feedback and kind comments.<br/><br/>It's great to hear that you found our team helpful.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
TS
Excellent service. Super helpful team and packages arrive in record time!
Thamar Selkirk
19 June 2013
DHL Express Worldwide
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you found our team to be super helpful.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. <br/><br/>We hope this helps and we look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
TS
Excellent service. Can be expensive but the team are super helpful and packages arrive in record time!
Unverified Customer
18 June 2013
Unknown Shipment Details
Many thanks for your feedback, it's really important to us.<br/><br/>We think you are saying that we reacted to a situation that improved the service that we offered you.<br/>We hope this is the case but please come back to us if it's not.<br/><br/>Once again many thanks for your time and feedback.<br/><br/>Kind Regards,<br/>Janet.
Despite my incorrect instructions initially the company changed their method of sending to reduce my costs.
Wing Biu Yung
18 June 2013
DHL Express Worldwide
Many thanks for your feedback - that's great to hear.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
WBY
cooperative, helpful!! excellent services.
Tristan Gross
18 June 2013
DHL Express Worldwide
Excellent feedback - thank you.<br/><br/>Kind regards,<br/><br/>Michelle.
TG
Excellent service.
Dmitry Butko
18 June 2013
DHL Express Worldwide
Many thanks for rating us as excellent - we really appreciate it...<br/><br/>Kind Regards,<br/><br/>Janet Grundy
DB
My service feedback with forward2me
Michal Reiter
18 June 2013
DHL Express Worldwide
That's great to hear - thank you very much.<br/><br/>We look forward to you using us again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MR
thank you for the good service.
Angela Hill
18 June 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We look forward to providing our efficient and reliable service to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
AH
Efficient and reliable, very impressed
Eduardo Sattamini
17 June 2013
DHL Express Worldwide
Many thanks for your feedback, we really appreciate it..<br/><br/>The only fees that you may have to pay at your door are customs duty and any tax that your country applies.<br/>If the charge was anything but this then please get in touch.<br/>This is completely out of our hands and different rates apply in different countries.<br/>We try to be as transparent as we can regarding the possibility of these extra charges. Please see the FAQ'S page and our Terms of Trade on our website for more information.<br/>We hope you will continue to use forward2me as your preferred parcel forwarding company.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy
ES
Good service, although I wasn't aware I had to pay high admin fees at my door for DHL.
Jonathan Tonna
17 June 2013
forward2me basic
Many thanks for your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
JT
Excellent service although price is high
VASILEIOS PACHNELIS
17 June 2013
DHL Express Worldwide
Thank you for your feedback.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
VP
Fast delivery but high prices.
Stefan Hagen
17 June 2013
DHL Economy Select
Thank you for your feedback - we've translated this, we hope you don't mind.<br/>Great price for service and shipping.<br/>Fast forwarding the broadcast on the same day, despite my really big package no problems at all. Keep it up!<br/><br/>That's great to hear - thank you.<br/><br/>We look forward to shipping you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
SH
Toller Preis für Service und Versand.
Schnelle Weiterleitung der Sendung noch am selben Tag; trotz meines wirklich große Paketes überhaupt keine Probleme. Weiter so!!!
Schnelle Weiterleitung der Sendung noch am selben Tag; trotz meines wirklich große Paketes überhaupt keine Probleme. Weiter so!!!
Jason Sanders
17 June 2013
DHL Express Worldwide
Sincere apologies for not getting back in touch sooner but thank you for taking the time to leave the feedback.<br/><br/>It is possible that the bill that you received is for duty and taxes that your country applies. Without seeing the paperwork it is difficult to tell.<br/><br/>Please contact us if we can be of any assistance.<br/><br/>Kind Regards,<br/>Janet<br/><br/>Janet Grundy
JS
I received a bill from DHL a few days ago. I'm not sure why. The last time I used the service, there was no additional bill. I am wondering why I received the bill, and if it is possibly in error?
Vasco Ferreira
15 June 2013
DHL Economy Select
That's amazing feedback - thank you.<br/><br/>We look forward to shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
VF
Amazing service. That's all I can say. Cheers!
Heather Schijf
14 June 2013
DHL Express Worldwide
Great feedback - thank you.<br/><br/>Kind regards,<br/><br/>Michelle.
HS
GREAT!!
Harris Papathomas
14 June 2013
DHL Express Worldwide
Great feedback - thank you very much.<br/><br/>We look forward to providing you with our excellent service again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
HP
Excellent Service and very helpfull
Juuso Marttila
14 June 2013
DHL Economy Select
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that by using our shopping service you were able to get the bike that you wanted.<br/><br/>We hope we can be of service to you again, in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
JM
Response times in all stages were astonishingly quick. The service was quite expensive, but on the other hand couldn't have gotten an Islabike to Finland any cheaper through any other service. Shopping service made my day when Islabike refused international customers due to high domestic demand.
Christos Savva
14 June 2013
DHL Express Worldwide
CS
A touch expensive for heavy packages but its still value for money. Very fast service too.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you thought we provided you with value for money and that you found our service fast.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
14 June 2013
Unknown Shipment Details
That's great to hear - thank you.<br/><br/>We look forward to providing you with our prompt service again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
prompt service
Destiny Ortiz
14 June 2013
DHL Express Worldwide
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>That's great to hear that by using our service you were able to make your purchase from a retailer that didn't ship to your country.<br/><br/>We look forward to you using our service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DO
This was an awesome experience :). So I was able to buy an item through eBay that was only available to UK an wouldn't ship to U.S. At first I thought this service would be way over my budget and not up to my standards. I was so wrong thank you so much!!! I now have the item and without this service I couldn't have bid on the item!!! Lol!! Sorry just really excited and I hope to use this service again sometime in the future after I get my next check :) <3
Christine Smith
14 June 2013
DHL Express Worldwide
Many thanks for your feedback.<br/><br/>It's great to hear that you found the speed of our service and tracking excellent.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
CS
Speed and tracking excellent -
katja ostermann
13 June 2013
DHL Express Worldwide
Many thanks for your taking the time to leave your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service in the future, then please get in touch. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
KO
everything worked out fine and was pretty fast.
It is rather expensive but if you really want something from the UK that cannot be sent to other countries it's worth it
It is rather expensive but if you really want something from the UK that cannot be sent to other countries it's worth it
roseann kang
13 June 2013
DHL Express Worldwide
Many thanks for your feedback - it's great to hear that you will use our service in the future - we look forward to it.<br/><br/>Kind regards,<br/><br/>Michelle.
RK
excellent. shipping was quick and prompt. i will use this service again if there is anything i wish to obtain from the uk
Caroline Butler
13 June 2013
DHL Express Worldwide
CB
Books arrived in super condition!
That's goods to hear that you received your books in super condition.<br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jaroslav Zlamal
13 June 2013
DHL Economy Select
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
JZ
Great service!
M.L. Simons
13 June 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us. Your comments are important to us.<br/><br/>We're really sorry that you didn't receive your tracking when you should have done. These are usually automatically issued when the parcel leaves the warehouse.<br/><br/>We are able to offer other cheaper methods of shipping that don't offer any guarantees, tracking or fast delivery timescales. Please get in touch.<br/><br/>We hope you will continue to use forward2me..<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy
MS
I am glad this service exsists BUT... I didn't get any status or tracking information until the very last moment. And I also think the prices are way too excessive.
Phillip McGrath
12 June 2013
DHL Express Worldwide
Many thanks for your feedback, it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
PM
Fast and professional service for your must have items. Unfortunately far too expensive to use on an ongoing basis.
Deon Kretzschmar
12 June 2013
DHL Express Worldwide
Many thanks for your feedback - it's really important to us.<br/><br/>It's great to hear that you will be using forward2me again.<br/><br/>Kind regards,<br/><br/>Michelle.
DK
Prompt service. Great Communication. Perhaps a bit pricey - but worth every cent. Will be using the service again!
alan crosswell
12 June 2013
DHL Express Worldwide
Thank you for taking the time to leave your feedback.<br/><br/>We're pleased that you think that we provide a reasonable service but are concerned that you think that the delivery wasn't the quickest.<br/>We can see from the tracking that your shipment left us late afternoon on 28 May and was signed for by your good self on 4 June at 8.45am. This is classed as 4 working days excluding the despatch and arrival day.<br/>We have also noticed that you are in Tasmania which is classed as an outlying area by DHL which can sometimes mean the transit time is a little longer than normal.<br/>This has also fmeant that DHL applied an out of area charge, hence your shipping invoice being larger than say Central Australia.<br/>We're also sorry that you feel that our service is over priced.<br/>When we sent you your shipping invoice we did put a note asking you to get in touch if you wanted a cheaper method of shipping as we had noticed the value of the item was relatively low.<br/>As we didn't hear anything back we continued with the DHL Express service.<br/>Another customer may say this was good value for money if they were shipping an iPhone valued at £500+ (similar size package to yours). It's personal preference...<br/><br/>We hope this all helps you to understand the pricing and that you will continue to use forward2me.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy
AC
Reasonable service.....not the quickest delivery.......but overpriced to the hilt
Michael Haworth
12 June 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We look forward to you using our awesome service again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MH
Awesome service. Will definitely use again. Thanks
John Rondolo
12 June 2013
DHL Express Worldwide
That's great feedback - thank you.<br/><br/>We look forward to being of service, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
JR
excellent service
Gabriella Evans
12 June 2013
DHL Express Worldwide
Thank you for your feedback, it's really important to us.<br/><br/>We look forward to providing our excellent service to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
GE
Excellent service, super fast shipping!
Matthew Holihan
12 June 2013
DHL Express Worldwide
Thank you for your feedback - it's really appreciated.<br/><br/>It's great to hear that although you were a little worried you found our service amazing and that you would highly recommend forward2me.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MH
This service was amazing. I was a little worried at first as to wether I would actually receive my package at all, but they dispatched it immediately. Would highly recommend this service.
Daniel Rehm
11 June 2013
DHL Economy Select
Many thanks for taking the time to leave your feedback.<br/><br/>We're really pleased that you were happy with the processing of your package.<br/><br/>Just to explain that there are 2 options for shipping overseas:<br/><br/>1. Direct from the retailer. A lot of retailers don't ship overseas/only ship to a number of countries.<br/>2. Having the advantage of using a UK address for just £2 and having the parcel shipped through forward2me.<br/>This means that you can access the UK/European marketplace for things that you wouldn't normally be able to purchase.<br/>As part of this service we store, repack your parcel to reduce volume, prepare the export paperwork and ensure we provide support until the parcel arrives at your door. <br/>We hope this differentiates the charges between a parcel being shipped in the UK and the service that forward2me is offering.<br/><br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy<br/>Operations Director.
DR
Service and process flow was very good.
Marging is hidden in shipping cost which are estimated 10-15GBP compared to normal UK rates when booked online with UK agencies.
Marging is hidden in shipping cost which are estimated 10-15GBP compared to normal UK rates when booked online with UK agencies.
apostolos kalyvas
11 June 2013
DHL Express Worldwide
Great feedback - thank you very much.<br/><br/>Kind regards,<br/><br/>Michelle.
AK
The best
Shontel Norgate
11 June 2013
DHL Express Worldwide
Many thanks for your feedback - it's really appreciated.<br/><br/>That's good to hear that you received good communication and you found our service great.<br/><br/>We look forward to receiving and shipping parcels to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
SN
Great service - quick and good communication so that I always knew what was going on.
Siti Nurhidayah Binti Abdul Aziz
08 June 2013
DHL Express Worldwide
Many thanks for your feedback and kind comments.<br/><br/>It's good to hear that everything went smoothly for you and that you found our customer services very helpful.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
SNB
Everything was smooth and the customer service is very helpful.