Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
06 December 2022
Unknown Shipment Details
My package arrived at the UK warehouse yesterday and with the swift help of Kat, I have been able to get my package shipped out today without delay. She was clearly knowledgeable about the process and very helpful with dealing with my questions. Thank you!
Lisanne H
06 December 2022
FedEx Connect
LH
I've been trying to ship a small garden statue that I have only been able to locate in the UK for months. Unfortunately, I was told by every shop that they are unable to ship to the US. Forward2Me provided the only opportunity to get my statue shipped to me. I provided the address given to me by Forward2Me to the garden shop and had my statue shipped directly there, and the very next day Forward2Me shipped my statue directly to me in the US. They repackaged it so it would make the trip and it arrived safely, before the expected date. So thankful to the staff for the awesome service they provide!
Michael C
06 December 2022
FedEx Connect
MC
Straight forward and easy to use and they ship your item immediately. Will definitely use them again. Thanks so much!
Unverified Customer
06 December 2022
Unknown Shipment Details
I had a customs clearance issue needed a updated doc, forward2me Aimee contacted me immediately when they received the request from FedEx, and she helped me sent out the doc to FedEx even in the WEEKEND. I appreciated so much she works hard for my shipment. Their responses always make me feel comfortable. Thank you Aimee. They are Best!
Mickaël J
06 December 2022
DHL Express Worldwide
MJ
I wanted to buy a radio only available in the UK, I've found this website on Google so I decided to take a chance! Super happy with everything!
Cassandra Q
06 December 2022
DHL Express Worldwide
CQ
Fast and great, and everything is safe…………………………..
Unverified Customer
06 December 2022
Unknown Shipment Details
Please have a Live Chat customer suppourt it would make small requested be done promptly.
James B
05 December 2022
DHL Express Worldwide
JB
I have needed assistance with orders twice and always found Forward2me to be polite and very fast to respond to calls and emails, 5 star
Diana W
05 December 2022
DHL Express Worldwide
DW
Easy to use if a company doesn't ship to your country.
Sigridur V
03 December 2022
FedEx International Economy
SV
Through the years I have always gotten the best service from F2F - information is given accurately and frequently and staff is always helpful whenever needed. The services of F2F is one of the best I have experienced.
H N
02 December 2022
DHL Express Worldwide
HN
Expensive but great service. Well worth the money. Very straightforward to use and fast delivery!
Unverified Customer
02 December 2022
Unknown Shipment Details
Even though my item arrived broken, I would still say that Forward2Me is the best forwarding agent. Before, during, and after my order, Aimee was incredibly kind and responsive to my emails and questions. I've used a few forwarding agents in the past but Forward2Me has the best customer service of them all. I'm used to having to fight for refunds but Forward2Me refunded me for the broken item with zero hassle or dispute necessary. Thank you again for being so lovely!
Hi Madison.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Mohamed A
02 December 2022
DHL Express Worldwide
MA
An absolute great service and easy to use the website to place orders from different countries in Europe.
George W
02 December 2022
DHL Express Worldwide
GW
Great repacking for a massive but delicate shipment. Great protection and labeling on the packaging allowed a safe overseas delivery.
Chelsea J
01 December 2022
FedEx Connect
CJ
Package arrived promptly and it good shape. Email communications were answered quickly and helpfully.
Sabrina L
01 December 2022
FedEx International Priority
SL
I'm very pleased with this service and how quickly I received my package.
Egon M
01 December 2022
DHL Express Worldwide
EM
All ok mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Lynn H
01 December 2022
DHL Express Worldwide
LH
Recieved very quickly but the shipping is very expensive to alternative companies. So not doable just for things you sort of want and like.
Hi Lynn.
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the shipping prices offered.
I would like to reach out you directly to discuss your feedback with you in more detail
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the shipping prices offered.
I would like to reach out you directly to discuss your feedback with you in more detail
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Aleksandr N
01 December 2022
DHL Express Worldwide
AN
The parcel processing was very quick. There were quite many delivery options. Positive experience after all
Christian K
01 December 2022
DHL Express Worldwide
CK
Too easy
Great service
Pricing could be better though..
Great service
Pricing could be better though..
Unverified Customer
30 November 2022
Unknown Shipment Details
It was solved successfully in a couple of days with a useful advice
James H
30 November 2022
DHL Express Worldwide
JH
They do a great job at getting you your package fast
Twana S
30 November 2022
FedEx International Economy
TS
Fantastic timely service. Extremely helpful staff. Highly recommend it and will use again for sure.
Louis W
29 November 2022
FedEx Connect
LW
Great value, everything was protected with bubble wrap. Very happy with my experience
Jason D
29 November 2022
FedEx International Priority
JD
Quick and easy! For whatever reason there's a fifty character limit on this textbox.
Unverified Customer
29 November 2022
Unknown Shipment Details
I made a purchase from a UK merchant to be sent to the Forward2Me Guernsey warehouse in order to be forwarded to the US. The merchant delayed shipping a few times and eventually admitted that they were out of stock for some of the popular items I ordered. When I requested cancellation of the order, the merchant refused and insisted that they'll fulfill the partial order and I have to go through the return process to get a refund, which is ridiculous. After the partial order arrived, I reached out to the Forward2Me team to seek their support in getting the parcel returned to UK, which is pretty troublesome, since it involves going through customs, etc. The customer support representative (shout out to Chris, who is fab, two thumbs up) is very responsive and so quick in getting things sorted out and resolved. The Guernsey team so kindly helped to get everything done and handled the customs procedures properly, and even went out to postal service to send out the package. They are truly amazing in every way! Highly, highly recommended! They are reliable, effective, and genuine people! <3 <3 <3
Hi Erica.
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris from our customer experience team.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
John e
29 November 2022
UPS Express Saver
JE
Great service and very help full during the whole process of the transaction
Lance A
29 November 2022
FedEx Connect
LA
Service from Forward2Me was as promised. Efficient and fast! Very good communication.
Davide O
28 November 2022
FedEx International Economy
DO
Very very good appreciated
They answer really quickly for every question you Need to know
Sorry my bad english but Is that im not from uk
They answer really quickly for every question you Need to know
Sorry my bad english but Is that im not from uk
Masayuki H
28 November 2022
FedEx International Economy
MH
Satisfied with Nice Support! The Items has been arrived Good Conditions, Thanks.
Juan M
28 November 2022
DHL Express Worldwide
JM
Worked flawlessly. Shipping from UK to Puerto Rico
Panagiotis F
28 November 2022
DHL Express Worldwide
PF
Everything came in great condition and really fast 1-2 business days. I would definitely use this again!
Yael z
28 November 2022
DHL Express Worldwide
YZ
Although a tad weird that you cannot make a shipment for a CD in a smaller, cheaper package.
Other than that, everything arrived in top condition, and I am very pleased.
Other than that, everything arrived in top condition, and I am very pleased.
Hi Yael.
Many thanks for your feedback.
We are pleased to know that you have been satisfied with our services overall.
I can see that one of your packages was containing alcohol and required a repack prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Our Japan warehouse may have felt it unsafe to consolidate the CD item with the alcohol in case of potential damages incurring during transit.
The repack service for your alcohol package would have been advised to you to ensure the fragile glass bottle was securely packed, to ensure that little movement could occur inside the package and to avoid risk of the glass item becoming damaged during transit.
Although shipping the alcohol and CD in the same single package may have been more economic and potentially saved you costs on the shipping from our Japan warehouse, the repack team did not feel this was the safest option for your goods. It is not guaranteed that a combine and repack service will provide sufficient cost savings on the shipping prices with the available courier services as this would be dependant on the types of items that are being repacked inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
If you should have any further questions or concerns please do not hesitate to get back in touch and I will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
We are pleased to know that you have been satisfied with our services overall.
I can see that one of your packages was containing alcohol and required a repack prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Our Japan warehouse may have felt it unsafe to consolidate the CD item with the alcohol in case of potential damages incurring during transit.
The repack service for your alcohol package would have been advised to you to ensure the fragile glass bottle was securely packed, to ensure that little movement could occur inside the package and to avoid risk of the glass item becoming damaged during transit.
Although shipping the alcohol and CD in the same single package may have been more economic and potentially saved you costs on the shipping from our Japan warehouse, the repack team did not feel this was the safest option for your goods. It is not guaranteed that a combine and repack service will provide sufficient cost savings on the shipping prices with the available courier services as this would be dependant on the types of items that are being repacked inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
If you should have any further questions or concerns please do not hesitate to get back in touch and I will be more than happy to assist you further.
Kind Regards
Hayley
Richard D
27 November 2022
UPS Express Saver
RD
I attempted to have an item that is unavailable in Australia sent to me on about four occasions. Still, the sellers were unable or unwilling to proceed when shipping the article. So I decided to use the services of Fordward2Me. I was pleasantly surprised to discover that they were willing to have the item repackaged and sent to me. The staff I dealt with were very understanding and helpful in ensuring I received the best service. I highly recommend that anybody with problems with overseas shipping get in touch with Forward2Me and they will ensure that your needs are met. The staff member who dealt with me provided excellent service and deserved a five-star rating.
Richard G
26 November 2022
DHL Express Worldwide
RG
Always by the book.
Always dependable
Always trustworthy
Love these guys.
Always dependable
Always trustworthy
Love these guys.
Ray T
25 November 2022
UPS Express Saver
RT
Great to discover this service to assist me collecting auto parts to restore my vintage Capri's which are not available in Canada.
Piet G
25 November 2022
DHL Economy Select
PG
Very smooth handling and very neatly repackaged.
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Ronald P
25 November 2022
FedEx Connect
RP
Every time I have used forward2me, it has been a fast, easy, and successful shipping experience.
Unverified Customer
24 November 2022
Unknown Shipment Details
I have been very impressed with the first class service received whenever I have used Forward2Me. This includes the excellent assistance from customer service agents including Kevin who has been particularly helpfulwith a query. I highly recommend this company.
Dennis W
24 November 2022
FedEx International Priority
DW
Customer service answered all questions timely and the process was very smooth and efficient.
Jeroen X
24 November 2022
DHL Express Worldwide
JX
Easy to use and fast delivery options! I will happily use their service more often.
Stephen B
23 November 2022
UPS Express Saver
SB
I made an order for some lava lamps from the UK and had the shipment from Forward2Me in a week!
Unverified Customer
23 November 2022
Unknown Shipment Details
Aimee is my guardian angel. Whether it's a problem that needs to be resolved or it's just a simple doubt to be clarified, she is always there for me. So glad that she is in the team, ever vigilant, constantly overseeing and making sure that my shipments go smoothly. This is first-class customer service. I am certainly in good hands!
Hi Jimmy.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Unverified Customer
22 November 2022
Unknown Shipment Details
The package has finally arrived to my address and I'm very satisfied.
Cathrine K
22 November 2022
DHL Express Worldwide
CK
Fast shipping via DHL and easy to use website to track my shipments from Guernsey
Michael R
22 November 2022
DHL Express Worldwide
MR
This was my first time dealing with shipping internationally and it couldn't have been any smoother. Love the 30 day window where you can stockpile and consolidate multiple packages which ends up being a cheaper alternative then if I were to ship them individually. When it was finally time to pull the trigger and have my stuff shipped to the US, my package arrived in a timely manner. Overall had a great experience and would definitely recommend foward2me to anyone who's looking for an international shipping service.
Lukas A
22 November 2022
TNT Economy Express
LA
This service is great und uncomplicated. I only experienced some trouble because I chose TNT for shipment to Germany and they are fascinatingly shitty. But I can't blame forward2me for that.
Thanks a lot and I am looking forward to the next time!
Thanks a lot and I am looking forward to the next time!
Unverified Customer
21 November 2022
Unknown Shipment Details
I've been using forward2me since Brexit, to help me consolidate my UK sales and save on custom duties into the EU, and I have nothing but praise for them. The team at forward2me (shout-out to Chris) always go above and beyond to fix any issue that pops up. Fast, reliable and great care in handling my items, definitely recommend!
Hi Pedro.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
James g
20 November 2022
FedEx Connect
JG
Delivered as promised even though there was an error in the address that was corrected before the shipment.
Semyon O
20 November 2022
UPS Standard Single
SO
Well forwarded and repacked. Support is reachable and helpful.