Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
B Au
14 January 2014
DHL Express Worldwide
BA
package delivered in good time!
Many thanks for taking the time to provide us with your feedback.<br/><br/>We're so pleased that you received your parcel in good time.<br/><br/>We'll look forward to shipping your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Patricia Busuttil
13 January 2014
DHL Express Worldwide
PB
Very efficient and reliable. Thanks
Many thanks for providing us with your comments.<br/><br/>We're really pleased that you found our service to be reliable and efficient.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Mohamed Mabrook Ali
13 January 2014
DHL Express Worldwide
MMA
Quoted a lower shipping at first but still honored it at their cost. Some may say that they are expensive but compared to how they treat their customer, repack the items, keep in touch with whatever updates they can provide. I'll recommend forward2me to anyone In a whim. Hands down best service I got from a company thus far
Many thanks for taking the time to feedback to us, much appreciated.<br/><br/>We like to look after our customers and of course their packages. We take great care and try to do the best we can in all situations. <br/><br/>We really appreciate your kind words and will be passing them on to our customer care team who we're sure will be really pleased.<br/><br/>Thank you once again - have a great week.<br/><br/>Kind Regards,<br/>Hilary.
Marco Sbardella
10 January 2014
DHL Express Worldwide
MS
rere
Thanks for taking the time to respond to the recent feefo independent review request.<br/><br/>We are sorry to see that you felt you needed to leave it as a negative. As you have not left any comments we are unable to help or assist with any problems that you may have experienced.<br/><br/>I have sent you an e-mail to try and determine the reasons so it would be really good if you would get in touch and then we can try and assist and rectify anything that may have not gone quite right.<br/><br/>Many thanks,<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Operations Director.
MS
Great!
Ronald Calder
10 January 2014
DHL Express Worldwide
RC
Great service as always. Good communication and fast delivery all the way from the UK to Australia.
Many thanks for your great feedback, it's much appreciated. We look forward to looking after your parcels again, very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Hilary.
LERARIO GEORGE CIPRIAN
10 January 2014
DHL Economy Select
LGC
ok
Many thanks for taking the time to respond to our review request - much appreciated.<br/><br/>We're pleased that you used our services and look forward to taking care of your parcels again very soon.<br/><br/>Kind Regards,<br/>Hilary.
ANIELLO SANTONICOLA
09 January 2014
DHL Express Worldwide
AS
Excellent service and superb support. They helped me a lot with my shipment. GRAZIE MILLE!
Many thanks for taking the time to feedback to us, it's really important that our other potential and current customers can see these independent reviews about our services.<br/><br/>It's great to hear that you received excellent service and superb support from our customer care team, they'll be really pleased to read our review.<br/><br/>Thanks again and have a great week.<br/><br/>Kind Regards,<br/>Hilary.
Peter Kwong
08 January 2014
DHL Express Worldwide
PK
Notified me as soon as shipment arrived at their premises and had it forwarded the next day. However (though maybe not forward2me's fault) my country's Customs held it for 13 days and DHL took another 8 days before it arrived at my door. Christmas and New Year holidays sure delayed things.
Many thanks for taking the time to leave feedback for us, much appreciated.<br/><br/>We're really sorry that your shipment was held up for so long in customs and the public holidays got in the way too.<br/>Unfortunately like you say we've no control over the customs department and they quite often do random checks.<br/>We're sure that if or when you use us again you should have a seamless, trouble free service.<br/><br/>Hope this all helps and we look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Hilary.
Michael Hanning
07 January 2014
DHL Economy Select
MH
Very good and reliable service.
Many thanks for your taking the time to leave your feedback - it's much appreciated.<br/><br/>We're really pleased that you've enjoyed a very good service and we look forward to taking care of more parcels for you very soon.<br/><br/>Kind Regards,<br/>Hilary.
Mark Debono
07 January 2014
forward2me basic
MD
Great and very fast shipping.
Many thanks for leaving fantastic comments - much appreciated.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Hilary.
Davide Ferri
07 January 2014
DHL Express Worldwide
DF
Ottimo servizio! Molto professionale e rapido.
Many thanks for leaving your feedback, it's much appreciated.<br/><br/>We hope you don't mind but we've translated your comments for all to see.<br/>'Great service! Very professional and quick'<br/><br/>Thank you for your kind words and we look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Hilary.
LEUNG Yuk Wai
07 January 2014
DHL Express Worldwide
LYW
Good Service!
Many thanks for taking the time to leave your feedback, it's really appreciated.<br/><br/>Glad to hear you received great service and we look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Tracy.
Robert Zachajewicz
06 January 2014
DHL Economy Select
RZ
Excellent service, easy to deal with. Would use again!
Many thanks for using our service and taking the time to feedback to us on your experience.<br/><br/>We're really pleased that you thought our service was excellent and we look forward to looking after your parcels again very soon.<br/><br/>Kind Regards,<br/>Tracy.
Unverified Customer
06 January 2014
Unknown Shipment Details
Your service is, at least, twice as expensive as any other shipping/forwarding/mail service I ever heard of. Your service takes way too long. It's been 6 weeks, and I still have not received ANY packages from you.
Many thanks for leaving your feedback, it's really important to us. <br/><br/>Your parcel was received by us on Saturday 21 December. Our records show us that we sent you an invoice within an hour of receiving your parcel. We shipped your parcel on Monday 23 December but because you have a restricted postal address we were only able to ship your parcel through the Royal Mail Airsure service which states delivery should be within 6-7 business days excluding day of postage, weekend and public holidays. Taking into consideration the weekends and public holidays that we have experienced since the day of posting to you, you should have received this on 6 January 2014 which I note is the day that you have left this feedback.<br/>If you haven't received your parcel please let us know and we will take this up with the Royal Mail service on your behalf.<br/><br/>We hope this all helps.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Operations Director.
Majid Khan
06 January 2014
DHL Express Worldwide
MK
Excellent service, will use again
Thank you for taking the time to feedback to and for your very kind words.<br/><br/>We hope you will use us again very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Zackaria Mwaniki
06 January 2014
DHL Express Worldwide
ZM
You get what you sign up for with blistering promptness.
Many thank for taking the time to leave your feedback, we appreciate you taking the time out to do it for us.<br/><br/>We're really pleased that you enjoyed our service and we hope you will use us again very soon.<br/><br/>In the meantime have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Ioannis Theodosiadis
06 January 2014
DHL Express Worldwide
IT
Excellent service!Fast shipping to Greece!Highly recommended.
Many thanks for leaving your feedback, we really appreciate it.<br/><br/>We're also pleased to hear that you enjoyed our services and we look forward to helping you out again very soon.<br/><br/>In the meantime have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Robert williams
06 January 2014
DHL Express Worldwide
RW
Very fast from the Uk to Australia then slowed right down and I received the item
later that the predicted date.
later that the predicted date.
Many thanks for taking the time to leave your feedback, it's much appreciated.<br/><br/>We're sorry to hear that the delivery in Australia didn't work as fast as it should have done, we'll take this up with our courier.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Simen Viig Ostensen
06 January 2014
DHL Express Worldwide
SVO
Very fast and very smooth and friendly service!
Thanks for taking the time out to leave feedback for us - we really appreciate it.<br/>Great to hear that you liked our service and we hope to process your packages again very soon.<br/><br/>Kind Regards,<br/>Tracy.
SAQAR Al-NOAIMI
06 January 2014
DHL Express Worldwide
SA
Thanks for forward2me fast reply support and fast ship
Many thanks for your kind words and for taking the time to to us.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Erin Gawera
06 January 2014
DHL Express Worldwide
EG
Excellent communication. Excellent service. Fast shipping. Friendly and easy to work with as well.
Many thanks for taking the time to feedback to us, it's really appreciated.<br/><br/>We're really pleased that you have enjoyed using our services, we loo forward to taking care of your parcels again very soon.<br/><br/>Kind Regards,<br/>Tracy.
John G. Torp
04 January 2014
DHL Express Worldwide
JGT
Great, fast shipping
Many thanks for your great feedback, it's really important to us.<br/><br/>Have a great week and we look forward to looking after more of your parcels very soon.<br/><br/>Kind Regards,<br/>Tracy.
Octavian Bratu
03 January 2014
DHL Economy Select
OB
I'm really impressed by how service-oriented you are!
Many thanks for taking the time to leave your feedback, we really appreciate it.<br/><br/>Thank you for your kind words and we hope you will use us again very soon.<br/><br/>Kind Regards,<br/>Tracy.
Dominique Locher
03 January 2014
DHL Economy Select
DL
Simply AAA Service!
Thanks for your great feedback and taking the time out to leave it for us, much appreciated.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Fernando Afonso
03 January 2014
DHL Economy Select
FA
A "pay&go" service, It was SO easy to use that I'm looking more stuff to bring to Portugal. The product I brought is very fragile, and forward2me take that in attention with a lot of protective material inside the box.
Thank you very much!
Thank you very much!
Many thanks for leaving your feedback, it's really appreciated.<br/><br/>We deal with lots of things and treat the parcels that come through our doors as our own i.e we pack them how we would like to receive them.<br/><br/>We look forward to helping you out again very soon. In the meantime have a great week.<br/><br/>Kind Regards,<br/>Tracy.
Manuel Neves
03 January 2014
DHL Economy Select
MN
Good work
Thanks for leaving your feedback, much appreciated.<br/><br/>Happy to help and look after your parcels for you. Hope we can help again very soon.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Unverified Customer
03 January 2014
Unknown Shipment Details
Always available with a quick response even for the occasional unusual!
Many thanks for leaving your feedback, we really appreciate it.<br/><br/>This is exactly what we pride ourselves out, dealing with the normal straight forward shipments but really going out of our way to help with those that are not so straight forward.<br/><br/>We're really pleased that we were able to help and assist and we look forward to doing the same again very soon.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Kostas Kapageridis
03 January 2014
DHL Express Worldwide
KK
Excellent service. Super fast and secure.
Many thanks for leaving your feedback and for the very kind comments.<br/>We really appreciate it.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Andrea Byrne
03 January 2014
DHL Express Worldwide
AB
Great job!
Many thanks for taking the time to leave your feedback.<br/><br/>We hope you enjoy your parcel and we look forward to helping you out again very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Luis Ruiz Negrillo
02 January 2014
DHL Economy Select
LRN
Very good service
Thank you for taking the time to leave your feedback, we really appreciate it.<br/><br/>It's great to hear that you liked our standard of service and we hope you will come back and use us to forward your parcels very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Nikolaos Pavlopoulos
02 January 2014
DHL Express Worldwide
NP
service is excellent albeit a bit pricey.
Many thanks for your feedback, it's really appreciated.<br/><br/>The price your paying is to have a UK address to receive and look after your parcels before shipping to your destination address.<br/>We take special care of it, package it securely for international shipping (usually reducing the size to get rid of the excess space that is usually in there with most deliveries in the UK and therefore reducing your shipping costs), prepare the export paperwork and track the shipment until it's delivered to your door.<br/>If for any reason, there are any issues or delays we take care of all these for you.<br/><br/>Hope this all helps and we look forward to looking after more parcels for you very soon.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Kevin Parkinson
01 January 2014
DHL Express Worldwide
KP
Very fast delivery
Many thanks for taking the time to leave your feedback, it's much appreciated.<br/><br/>Great to hear that you liked our very fast delivery and we hope you'll allow us to look after your parcels again very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Halvard Woxholt
01 January 2014
DHL Economy Select
HW
Painless service!
Many thanks for leaving your feedback - really good to hear that you thought our service was pain free and we hope that you'll use our services again, very soon .<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Geoff Cuthbert
01 January 2014
DHL Express Worldwide
GC
I ordered a gift 2 weeks before Christmas and it was received by Forward2me and delivered to my address in New Zealand ready for Christmas day. Fantastic service!
Many thanks for leaving your feedback, we really appreciate it.<br/><br/>That's really great to hear that you enjoyed our services and we hope you'll take advantage of them again very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Daniel Lopes
01 January 2014
DHL Express Worldwide
DL
Great service. Very fast shipping to Portugal, and customer service was always available to answer any doubts I would have.
Many thanks for taking the time to leave your feedback, it's much appreciated.<br/><br/>We look forward to looking after more parcels for you and shipping them securely to your destination address.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet
Isabel Henniger
01 January 2014
DHL Express Worldwide
IH
I thought the service quite good, if a bit slow (though it was the last week of December, which may have been one reason for the delay). The package arrived safely and I was pleased to receive it. However, the cost was so huge that I don't expect to use the service again very often. The CD cost £12. Forward2me charged me £25 to send on the package and the taxes on arrival in Canada were about £7. A very expensive CD! The main problem I have with the service is that one cannot judge the cost of forwarding before one asks the merchant to send the goods to forward2Me.
Many thanks for leaving your feedback, it's much appreciated.<br/><br/>We're sorry to hear that the service was a bit slow but it sounds your shipment has been caught up in the public holidays.<br/>Lots of our customers shop at many retailers, we consolidate them in 1 parcel and them ship them out. So for example if you had ordered, say a watch, a CD, a pen,a pair of gloves, a phone cover, there's a good chance that they could all have been shipped for the same price or not much more than you paid for one CD. This is because couriers determine their pricing on the nearest half kg volume.<br/>All our prices are completely transparent on our pricing page www.forward2me.com/pricing. If you are thinking of making another purchase and would like to know the shipping costs before you buy, please feel free to use the pricing page or contact us and we can provide you with a quote.<br/>Hope this all helps and we look forward to looking after your parcels once again very soon.<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Director
Aaron Grech / Gerald Bostock
01 January 2014
DHL Express Worldwide
AG
I have nothing but praise for Forward2Me. They consolidated several purchases, packed them incredibly well and sent them the same day with DHL. I received it the next working day, it is simply incredible. Considering several Uk and European outlets (including on e-bay) charge a hefty premium for overseas shipping and sometimes fail to package the items well, Forward2Me is my preferred option. Had the misfortune of trying a local mail forwarding company (SendOn - MaltaPost) and they were a complete disaster, misplacing and damaging my package. Above all, Forward2Me are a pleasure to deal with, replying instantly and courteously to all inquiries. Highly recommended!
Many thanks for all your kind comments.<br/><br/>We pride ourselves on taking great care of your parcels and want to provide a reliable, value for money service to our customers.<br/><br/>It's great to hear your comments and this will spur us on to continue with the service we provide.<br/><br/>Kind Regards,<br/>Tracy.
Unverified Customer
01 January 2014
Unknown Shipment Details
I am very pleased with the forward2me service and the help they provided with the return of an item to repair. Amazing service and great support. Love it
Many thanks for providing us with your feedback.<br/><br/>We're so pleased to hear that our service lived up to expectations and that we were able to help you return your item.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Joao Miguel Carvalho
01 January 2014
DHL Economy Select
JMC
Delivery fast and carefull. Fantastic, it really works!!! Thank's
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're really happy to hear that you think our service is fantastic. <br/><br/>Hope to help you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Alix Burnett
01 January 2014
DHL Express Worldwide
AB
Professional and efficient as always.
Many thanks for providing us with your comments.<br/><br/>It's great to hear that you we have provided you with an efficient and professional service.<br/><br/>Look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
KONSTANTINOS PETROPOULOS
01 January 2014
DHL Express Worldwide
KP
Good service chick delivery.
Many thanks for your kind comments.<br/><br/>Great to hear we provided you with good service and quick delivery.<br/><br/>Kind Regards,<br/>Tracy.
Jennifer Mees-Boger
01 January 2014
DHL Express Worldwide
JM
I liked it. It worked well. The service justified the cost.
Many thanks for providing us with your feedback.<br/><br/>We're really pleased you liked our service and found that it was value for money.<br/><br/>We look forward to receiving many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
Keiran Yome
31 December 2013
DHL Express Worldwide
KY
Good service and easy to contact
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're really pleased that we have provided you with a good service.<br/><br/>Kind Regards,<br/>Tracy.
Ian Tirchett
31 December 2013
DHL Express Worldwide
IT
Extremely fast!! Well done!!
Many thanks for providing us with your feedback.<br/><br/>We're really pleased that you were happy with the speed your shipment was delivered.<br/><br/>Kind Regards,<br/>Tracy.
Marko Timonen
31 December 2013
DHL Economy Select
MT
Excellent service and fast delivery with reasonable price.
Many thanks for your kind comments.<br/><br/>We're really pleased you are happy with our services.<br/><br/>Look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
Oliver Collyer
31 December 2013
DHL Express Worldwide
OC
These guys deserve to be successful - it's been a faultless service so far. Quick to notify when items arrive, fast to pack and despatch but most importantly they are very responsive and polite when you need to communicate, for example to request combining some shipments or to help with a return.
I've probably had over a dozen items shipped here to Istanbul in the last couple of months and I haven't had a problem with any of them.
Yes, you pay a premium for using DHL but next day delivery from the UK to Istanbul is impressive. It becomes literally two days to order stuff from the UK, one day to ship to forward2me another to get it forwarded over here.
Thumbs up from me, I can see myself using this service for years to come. A great example of a simple service done right with no hassles.
I've probably had over a dozen items shipped here to Istanbul in the last couple of months and I haven't had a problem with any of them.
Yes, you pay a premium for using DHL but next day delivery from the UK to Istanbul is impressive. It becomes literally two days to order stuff from the UK, one day to ship to forward2me another to get it forwarded over here.
Thumbs up from me, I can see myself using this service for years to come. A great example of a simple service done right with no hassles.
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>We're really pleased that our service lives up to all your expectations. We look forward to receiving many more parcels in the future.<br/><br/>Kind Regards,<br/>Tracy.
inna angelidou
31 December 2013
TNT Economy Express
IA
very attentive, fast, good quality of service.
Many thanks for providing us with your feedback.<br/><br/>We're so glad we have provided you with an attentive, fast and quality service.<br/><br/>We hope to ship more parcels for you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Hank Lii
31 December 2013
DHL Express Worldwide
HL
Great service. Prices much better than standard courier that i would have had to use if i did not have forward2me. Will reuse in future. Thanks.
Many thanks for your kind comments.<br/><br/>We're really happy to hear that you are looking to use our services again.<br/><br/>Kind Regards,<br/>Tracy.
Jose Cerdeira
30 December 2013
DHL Express Worldwide
JC
Once again excellent. Notified on friday, posted the same day and delivered by DHL the following monday!
Many thanks for providing us with your feedback, this is really important to us.<br/><br/>We're really pleased that we have provided you with a quick and efficient service.<br/><br/>Kind Regards,<br/>Tracy.
Arni Möller
30 December 2013
DHL Express Worldwide
AM
Ótrúlega einfalt í framkvæmd og allt gekk hratt og vel fyrir sig. Frábær þjónusta!
Takk, takk
Árni
Takk, takk
Árni
Many thanks for your kind comments.<br/><br/>We're really pleased that you have found our service simple and easy to use.<br/><br/>Kind Regards,<br/>Tracy.