Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Bailey Hein
31 March 2026
FedEx Connect Plus
Grace Canon
31 March 2026
FedEx Connect Plus
GC
The process was much easier than expected. My shipments were received, consolidated, and re-shipped to me, and everything arrived in great condition.
Thank you for sharing your experience. We’re very pleased to hear that the process was easier than expected and that your shipments were received, consolidated, and delivered to you safely in great condition.
Unverified Customer
31 March 2026
Unknown Shipment Details
Forward2me were a great help identifying and assisting with the return and replacement of a damaged item i ordered. Joyce and Jus were very helpful throughout the entire process keeping me updated and providing photos of the item for the retailer. Would not hesitate to use again! Thank you
Thank you for taking the time to share your experience. We’re really pleased to hear that our team was able to assist you with the return and replacement of your damaged item.
Joyce and Jus will be very happy to know their support and updates throughout the process were helpful, especially with providing photos for the retailer. We truly appreciate your kind words and your trust in our service.
Joyce and Jus will be very happy to know their support and updates throughout the process were helpful, especially with providing photos for the retailer. We truly appreciate your kind words and your trust in our service.
Unverified Customer
31 March 2026
Unknown Shipment Details
The Japan location has been extremely disappointing. They are slow to respond to messages and take far too long to process and ship packages. I don’t know if they only have one or two staff members, but it’s frustrating when this so-called forwarding service presents themselves as professional yet continually delays shipments.
All of the packages I sent to this location were delayed. My most recent package shows it arrived on March 30th at 12:58, and it’s been almost 48 hours with no confirmation that it has been checked in. I’ve reached out multiple times and received no response.
I usually use Blackship because they are fast and ship within 24 hours. This experience has convinced me I will no longer use forwsrd2me. I take responsibility for choosing them this time, but the delays and lack of communication make it impossible to continue using their services. Unfortunately, you’ve lost me as a customer.
Update
I need to file a missing parcel request as you guys are responsible for my missing package. I see you guys will answer to reviews but not messages. I’m missing a Gucci Wallet that I won in a Japan Auction for my daughter’s birthday for 114.00USD. Im holding this company responsible to reimburse me for the missing item or find it immediately. This is ridiculous !!!
All of the packages I sent to this location were delayed. My most recent package shows it arrived on March 30th at 12:58, and it’s been almost 48 hours with no confirmation that it has been checked in. I’ve reached out multiple times and received no response.
I usually use Blackship because they are fast and ship within 24 hours. This experience has convinced me I will no longer use forwsrd2me. I take responsibility for choosing them this time, but the delays and lack of communication make it impossible to continue using their services. Unfortunately, you’ve lost me as a customer.
Update
I need to file a missing parcel request as you guys are responsible for my missing package. I see you guys will answer to reviews but not messages. I’m missing a Gucci Wallet that I won in a Japan Auction for my daughter’s birthday for 114.00USD. Im holding this company responsible to reimburse me for the missing item or find it immediately. This is ridiculous !!!
Thank you for reaching out and sharing your experience.
We previously reached out via email to check on this issue, but we haven't received a response yet. We would appreciate it if you could clarify the details of the situation so we can begin a formal investigation.
To help us resolve this as quickly as possible, please provide the following details regarding your missing package:
Tracking Number or Shipment Reference
Order Number (if available)
We take full responsibility for ensuring our customers’ packages are handled properly, and we are committed to resolving this for you promptly.
We look forward to hearing from you.
We previously reached out via email to check on this issue, but we haven't received a response yet. We would appreciate it if you could clarify the details of the situation so we can begin a formal investigation.
To help us resolve this as quickly as possible, please provide the following details regarding your missing package:
Tracking Number or Shipment Reference
Order Number (if available)
We take full responsibility for ensuring our customers’ packages are handled properly, and we are committed to resolving this for you promptly.
We look forward to hearing from you.
Unverified Customer
31 March 2026
Unknown Shipment Details
Ordered a few packages that came from, france and spain, when they arrived in Germany they received new shipping labels not correctly filled out with my customer ID, thankfully Miaco and rhe forward2me team was able to resolve the situation and get my packages ready to be forwarded to me in the US...
Thank you for sharing your experience. We’re glad to hear that Miaco and the team were able to quickly resolve the issue with the shipping labels and get your packages ready for forwarding to the US.
Unverified Customer
31 March 2026
Unknown Shipment Details
My parcel was recieved well at the warehouse, without any issues upon arival. Although I had to contact support so they could correct an incorrectly recorded item issue, the staff was quick and efficient. Customer service was indeed helpful with the zendesk employees and the parcel handler communicating smoothly. The issue was corrected within a few hours of contacting support. Honestly a 4.5/5 for me. Would use again.
Thank you for your kind feedback. We’re really glad to hear that your parcel was received safely and that our team was able to quickly correct the item issue for you. It’s great to know that the communication between our Zendesk support team and the warehouse staff helped resolve everything smoothly.
Unverified Customer
30 March 2026
Unknown Shipment Details
Some of my packages was misplaced at Forward2me Germany. I reached out to Aimee, she immediately investigated, she located my packages. I am very satisfied with how she handled the who situation.
Thank you so much for your kind feedback! I’m glad I could help locate your packages and resolve the situation quickly. Your satisfaction is very important to us, and it’s wonderful to hear that you’re happy with how everything was handled.
Unverified Customer
29 March 2026
Unknown Shipment Details
Just awful! I placed my order and followed each step on receipt of the relevant emails from Forward2me...they received my package the very next day but 3 days later it isn't even on it's way to me. I was asked to do the shipment step, got there and then a flag appeared to contact them due to my item being dangerous(it's a mobile phone) BUT no details of how to contact them! I found these myself and rang, voicemail saying to leave my details & they would get back to me shortly, shortly! That was 3 days ago I also emailed but guess what, no reply to that either! I did thorough checks before even purchasing this very expensive item and nowhere was it flagged on their website that A) a mobile phone is considered a "dangerous" item, B)any steps to organise the shipment of such an item or C)that one shouldn't expect their order anytime soon. Now my valuable mobile phone is still sitting in a warehouse in Germany, wholly unacceptable. I am not impressed! I will not recommend this company nor ever use them again, appalling service or lack thereof. I don't want excuses as I'm sure I will get in response to this, I simply want my phone! Please make that happen ASAP
UPDATE: I received a call, finally, as a result of having left a VM, nothing whatsoever to do with the reply received here which as I suspected was simply lip service! No immediate action was taken & nothing done to resolve faster for me. 2 painstaking days & a ton of over & back later & my order has only just been shipped(Tues)! Please be assured that this would not have happened unless I had followed up relentlessly & remained so vigilant. I had to push hard for every step. They chose the cheapest shipping option & charged me just shy of €60(Germany to Ireland) and it's going to take 8 more days for delivery! All the fuss & the contact us flagging for a 'dangerous item' was so unnecessary as there was no special arrangement to ship the phone but a €6 surcharge was applied. My order is currently in Poland, can only hope it makes it...the address on the tracking is not the shipping address I added, no city or even country on it! I can't encapsulate the frustration and helpless feelings I had whilst dealing with this company especially over such a valuable item in such a small space but trust me it was excruciating at best! First & last time I will ever use Forward2me, you have been warned!
UPDATE: I received a call, finally, as a result of having left a VM, nothing whatsoever to do with the reply received here which as I suspected was simply lip service! No immediate action was taken & nothing done to resolve faster for me. 2 painstaking days & a ton of over & back later & my order has only just been shipped(Tues)! Please be assured that this would not have happened unless I had followed up relentlessly & remained so vigilant. I had to push hard for every step. They chose the cheapest shipping option & charged me just shy of €60(Germany to Ireland) and it's going to take 8 more days for delivery! All the fuss & the contact us flagging for a 'dangerous item' was so unnecessary as there was no special arrangement to ship the phone but a €6 surcharge was applied. My order is currently in Poland, can only hope it makes it...the address on the tracking is not the shipping address I added, no city or even country on it! I can't encapsulate the frustration and helpless feelings I had whilst dealing with this company especially over such a valuable item in such a small space but trust me it was excruciating at best! First & last time I will ever use Forward2me, you have been warned!
Thanks for your feedback.
I am sincerely sorry for the delay and the lack of communication regarding your mobile phone. We understand your frustration—you want your item, not excuses, and we want to get it to you immediately.
To resolve this right now, please email your account details and tracking number to info@forward2me.com. Once we have your details, I will personally ensure our German warehouse prioritizes the "Dangerous Goods" (Lithium Battery) documentation required to get your phone dispatched on the next available flight.
I am sincerely sorry for the delay and the lack of communication regarding your mobile phone. We understand your frustration—you want your item, not excuses, and we want to get it to you immediately.
To resolve this right now, please email your account details and tracking number to info@forward2me.com. Once we have your details, I will personally ensure our German warehouse prioritizes the "Dangerous Goods" (Lithium Battery) documentation required to get your phone dispatched on the next available flight.
Cliff Johnson
28 March 2026
FedEx Connect Plus
CJ
My package was damaged
I’m very sorry to hear that your package arrived damaged. We understand how frustrating this must be.
Could you please provide photos of the damaged items and the packaging send allinformation at info@forward2me.com? Once we have these, we’ll be able to assist you with a replacement, refund, or further instructions.
Thank you for your patience, and we’ll work to resolve this as quickly as possible.
Kind regards,
Could you please provide photos of the damaged items and the packaging send allinformation at info@forward2me.com? Once we have these, we’ll be able to assist you with a replacement, refund, or further instructions.
Thank you for your patience, and we’ll work to resolve this as quickly as possible.
Kind regards,
David Bass
28 March 2026
UPS Express Saver
DB
The delivery was quick and the process went smoothly. The delivery fee, however, was more expensive than what I would have expected (something like $180 shipping fee) I suppose it was a fair price for what it was, 2 day air from Japan to the US, but I would like the option for a slower, less expensive option as I didn't need the item that quick. I could have waited a month. It was a compact miter saw that was shipped.
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that the delivery was quick and that the process went smoothly.
We completely understand your point regarding the shipping fee. Our current quoted rates were for 2-day air from Japan to the US, which is why the cost was higher. We appreciate your suggestion about offering a slower, more economical option, and we’ll certainly take this into consideration to provide more flexibility for customers who don’t require expedited shipping.
We completely understand your point regarding the shipping fee. Our current quoted rates were for 2-day air from Japan to the US, which is why the cost was higher. We appreciate your suggestion about offering a slower, more economical option, and we’ll certainly take this into consideration to provide more flexibility for customers who don’t require expedited shipping.
Jeremy
27 March 2026
UPS Standard Single
J
Excellent service.
Forward2Me provided a smooth and reliable experience from start to finish. The handling of the package was efficient, and the process was clear and well-organized throughout.
Communication was professional and timely, and the shipment arrived as expected without any issues. The overall service quality was very satisfying.
I would definitely recommend Forward2Me for international shipping needs.
Forward2Me provided a smooth and reliable experience from start to finish. The handling of the package was efficient, and the process was clear and well-organized throughout.
Communication was professional and timely, and the shipment arrived as expected without any issues. The overall service quality was very satisfying.
I would definitely recommend Forward2Me for international shipping needs.
Thank you so much for your wonderful feedback! We’re glad to hear that your experience with Forward2Me was smooth and efficient from start to finish. Your kind words about our communication and service quality mean a lot to us.
We truly appreciate your recommendation and look forward to assisting you with any future international shipping needs!
We truly appreciate your recommendation and look forward to assisting you with any future international shipping needs!
Unverified Customer
26 March 2026
Unknown Shipment Details
I had an excellent experience thanks to Elvie from customer support. Elvie helped me clarify all the details about my shipment and patiently guided me through how Forward2me works. Elvie’s reassurance and clear explanations made the whole process easy to understand, and because of Elvie's help I felt confident choosing Forward2me for my shipment. Great customer support like this truly sets the company apart!
Thank you so much for your kind words! We’re delighted to hear that Elvie was able to guide you through the process and make your experience with Forward2Me smooth and stress-free. Your feedback about her support and clarity truly means a lot—we’ll be sure to pass this on to her.
We’re thrilled that you felt confident choosing Forward2Me and appreciate you recognizing the team’s effort. Thank you again for your support!
We’re thrilled that you felt confident choosing Forward2Me and appreciate you recognizing the team’s effort. Thank you again for your support!
Unverified Customer
26 March 2026
Unknown Shipment Details
This company is legit! You just need to choose the shipping method wisely. Good shipping means more to pay but in the end still you will received the item in a good condition. Good seevices forward2me!
Thank you so much for your positive feedback! We’re glad to hear that you received your items in good condition. Choosing the right shipping method really does make a difference, and we’re glad our service met your expectations. We appreciate your support and look forward to helping you with your future shipments!
Unverified Customer
25 March 2026
Unknown Shipment Details
Genial,
pedido USA -> ALEMANIA -> ESPANA llego correctamente.
Confiable
pedido USA -> ALEMANIA -> ESPANA llego correctamente.
Confiable
Thank you so much for your feedback! We’re glad to hear that your order arrived safely. 😊 We appreciate your trust in our service and look forward to helping you with your future shipments.
Unverified Customer
25 March 2026
Unknown Shipment Details
Première commande et vrai satisfait, je ne trouvais pas de moyen de commander un oreiller pour dormir mieux et j'ai enfin pu le recevoir grâce à vos services. Rapide, efficace, abordable et professionnel, je recommande vivement et suis 200% satisfait de vos services!
Thank you so much for your wonderful feedback! We’re glad to hear that your first order was a success and that you were able to receive your pillow easily. 😊 We’re glad our service was fast, efficient, affordable, and professional. We truly appreciate your recommendation and are delighted you’re 200% satisfied!
Unverified Customer
25 March 2026
Unknown Shipment Details
Horrendous experience with this company. Communication is extremely slow. You can never get through to anyone on the number they have provided - always goes to voicemail. You send responses to their questions only to get the same questions posed by different agents. It has taken me over 3 weeks to try to get 1 small package cleared and I am STILL dealing with them as they only email once every few days.
Absolutely appalling service. Will NEVER use them again.
Absolutely appalling service. Will NEVER use them again.
Thanks for the feedback.
I have pulled your file from the general queue and assigned it to a senior supervisor who will oversee this until the package is cleared. You will no longer deal with multiple agents asking the same questions.
I realize that our phone lines going to voicemail has added to your stress. We are currently experiencing higher-than-normal volumes, but that is no excuse for a three-week delay.
I have pulled your file from the general queue and assigned it to a senior supervisor who will oversee this until the package is cleared. You will no longer deal with multiple agents asking the same questions.
I realize that our phone lines going to voicemail has added to your stress. We are currently experiencing higher-than-normal volumes, but that is no excuse for a three-week delay.
Unverified Customer
25 March 2026
Unknown Shipment Details
Very reliable. Just a bit on the expensive side, but otherwise the service is very good and reliable.
Thank you for your feedback! We’re glad to hear you find our service reliable. We also appreciate your note regarding pricing and will keep this in mind as we continue to improve.
Unverified Customer
25 March 2026
Unknown Shipment Details
I had three packages and combined 2 because I was going to return 1 of them. I realized it’s more of a hassle to return the 1 so I was going to combine them all. Well they said since they already combined the 2 it’s already sealed for shipment and they refuse to undo it. Meaning I now have to pay 32 pounds at least for each shipment weighing only a few ounces. Combine and repack is costing me 6 pounds and the package I was going to return they say I have to combine and repack as well so I’m being forced to pay another 6 pounds on top of another 32 pounds. Please don’t use this service! I also want to clarify that 2 of the 3 orders I received they FORCED me to combine and repack or else they would just keep my items. And shipping ended up being wayyyy more than what they quoted me! Definitely look up a different proxy as this is the most expensive one I’ve seen over the years. They also lie and up charge through the roof because they know they can get away with it. If you don’t pay what they ask you to then they just keep your item.
We have read your feedbak.
The "Sealed" Policy: Once a consolidation is completed and packed, it is typically finalized to ensure warehouse efficiency and security. However, we understand that your situation changed regarding the third item.
A member of our management team will email you within the next two hours to confirm these changes have been applied. We want to regain your trust and get your packages home.
Sincerely,
The forward2me Support Team
The "Sealed" Policy: Once a consolidation is completed and packed, it is typically finalized to ensure warehouse efficiency and security. However, we understand that your situation changed regarding the third item.
A member of our management team will email you within the next two hours to confirm these changes have been applied. We want to regain your trust and get your packages home.
Sincerely,
The forward2me Support Team
Joyce
25 March 2026
FedEx Connect Plus
J
Great quick service. Love working with them.
Many thanks for the 5 star review. 😊
Caryn Leroy
25 March 2026
DHL Express Worldwide
CL
A sterling delivery service that is easy, quick and efficient to use.
Support service is excellent when you’re not sure how to go about it.
For first timers- I wanted to buy shoes in the UK and get them to South Africa.
I was given a “forwardtome” address in the UK. Got the shoe company to deliver the shoes there.
Chose one of the options of which courier company to do the leg to RSA.
Once they arrived at the depot, forwardtome got the courier company to collect and deliver.
Had to pay import duty when requested by courier company and received my shoes.
Only way I was able to get this particular brand of shoes, so it may have cost extra but it was necessary and worth it for me.
Very trust worthy company.
Support service is excellent when you’re not sure how to go about it.
For first timers- I wanted to buy shoes in the UK and get them to South Africa.
I was given a “forwardtome” address in the UK. Got the shoe company to deliver the shoes there.
Chose one of the options of which courier company to do the leg to RSA.
Once they arrived at the depot, forwardtome got the courier company to collect and deliver.
Had to pay import duty when requested by courier company and received my shoes.
Only way I was able to get this particular brand of shoes, so it may have cost extra but it was necessary and worth it for me.
Very trust worthy company.
Thank you so much for your detailed feedback! We’re glad to hear that your experience with forward2me was smooth and that our support team was able to guide you through the process. It’s great to know we could help you get the shoes you wanted, even across borders. We truly appreciate your trust and kind words!
Roq
24 March 2026
FedEx Regional Economy
R
On time, all arrived as expected.
Many thanks for the 5 star review. 😊
Unverified Customer
24 March 2026
Unknown Shipment Details
I utilized Forward2Me for two parcels. Joyce and the UK Warehouse team provided outstanding service!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Francois Dumaine
24 March 2026
FedEx Connect Plus
FD
Very professional service, excellent tracking. Opens up great options to buy from countries around the world.
Many thanks for the 5 star review. 😊
Unverified Customer
24 March 2026
Unknown Shipment Details
Update: They located my item in the USA warehouse and, as a gesture of goodwill for the stress and delay, they fully refunded my shipping cost!. It’s rare to see a company take this much responsibility. I really appreciate the transparency and the fair resolution. My item is now on its way, and I feel much more confident using them again. Thank you to the team and ( Honey ) for making this right!
Thank you for your patience. We have located your package and sincerely apologize for the delay and lack of communication.
We sent you a follow up emails to discuss this issue.
Kind regards,
We sent you a follow up emails to discuss this issue.
Kind regards,
Unverified Customer
24 March 2026
Unknown Shipment Details
Absolutely stellar support! I rarely write reviews, but I had a time-sensitive package, and Kyla in particular, as well as the rest of the team at the Preston, Lancashire location, helped me tremendously. They kept in constant contact via calls and emails to get everything processed as quickly as possible. I’m very thankful for their help and support. For me personally, this was easily one of the best customer service experiences I’ve ever had!
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Kyla and our Preston, Lancashire team were able to support you so effectively.
Your kind words mean a lot to us, and we’re glad we could help make your time-sensitive shipment as smooth as possible. We’ll be sure to pass your feedback on to Kyla and the team—they’ll be delighted!
Your kind words mean a lot to us, and we’re glad we could help make your time-sensitive shipment as smooth as possible. We’ll be sure to pass your feedback on to Kyla and the team—they’ll be delighted!
Unverified Customer
23 March 2026
Unknown Shipment Details
Edited : I have been a customer for over 5 years and there have been many ups and downs with F2me but, in the end they have done their part to mend the issues and I appreciate them for that.
We want to assure you that we are a legitimate company and not involved in any fraudulent activity. We understand your frustration and take your concerns seriously.
To address this properly, we will be sending you a separate email to discuss the situation in more detail and clarify any misunderstandings regarding shipment descriptions, system limitations, and charges.
To address this properly, we will be sending you a separate email to discuss the situation in more detail and clarify any misunderstandings regarding shipment descriptions, system limitations, and charges.
Unverified Customer
23 March 2026
Unknown Shipment Details
I don't recommend the US warehouse. I lost two "delivered" packages in one year. Customer service will asking a "Proof of Delivery Photo" info when I reported a missing package. unfortunately packages were an USPS media mail. But, This info is not even available with better USPS services. It’s weird that the customer service is asking for this photo info, they should know USPS does not take photos of the delivery ever. Even UPS or FedEx here don’t do photos when the item is left with an individual as it says in the tracking. No courier ever will take a photo of the package being delivered to an individual. They might take a photo if it was left outside and not delivered to an individual. So the customer service is asking for something that makes no sense and doesn’t ever exist.
Thank you for sharing your feedback.
We would like to investigate the details of your shipments further, as we do not have a record of this specific review or your information. Please contact us directly at info@forward2me.com so we can look into your account.
Regarding your comments on our US warehouse and the request for a Proof of Delivery (POD) photo: We sincerely apologize for the frustration this caused. You are correct that USPS does not provide delivery photos, and major carriers like UPS or FedEx typically only take photos for "front door" drops, not for items signed for or handed to an individual.
We are currently reviewing our internal support protocols to ensure our business support team better understands the specific limitations of US carrier services like Media Mail.
We would like to investigate the details of your shipments further, as we do not have a record of this specific review or your information. Please contact us directly at info@forward2me.com so we can look into your account.
Regarding your comments on our US warehouse and the request for a Proof of Delivery (POD) photo: We sincerely apologize for the frustration this caused. You are correct that USPS does not provide delivery photos, and major carriers like UPS or FedEx typically only take photos for "front door" drops, not for items signed for or handed to an individual.
We are currently reviewing our internal support protocols to ensure our business support team better understands the specific limitations of US carrier services like Media Mail.
Unverified Customer
21 March 2026
Unknown Shipment Details
I used Forward2Me for the first time and shortly after ordering my items, realised that there would be a significant delay for delivery to my country of residence due to circumstances outside of our control. Because of this, I contacted them to see if the parcel could be forwarded to a UK address, to a family member. Due to the circumstances, Forward2Me agreed and Kyla in their customer services department has been excellent in helping ensure that the packages were processed and sent onto me.
Thank you for sharing your experience with us.
We completely understand that unexpected delays can arise due to circumstances beyond your control, and we’re glad we were able to support you with an alternative solution. It’s great to hear that forwarding your parcel to a UK address worked out well in the end.
We truly appreciate your kind words about Kyla — we’ll be sure to pass along your feedback to her. She’ll be delighted to know her assistance made a positive difference.
We completely understand that unexpected delays can arise due to circumstances beyond your control, and we’re glad we were able to support you with an alternative solution. It’s great to hear that forwarding your parcel to a UK address worked out well in the end.
We truly appreciate your kind words about Kyla — we’ll be sure to pass along your feedback to her. She’ll be delighted to know her assistance made a positive difference.
Unverified Customer
20 March 2026
Unknown Shipment Details
Postage extortion / total scam
I had 4 packages sent and the postage was quoted as 240€! Then they said “oh if you pay us 15€ we can repackage and get it to 160€.. I mean, by that point it’s extortion, they have all your stuff and will just bin it if you don’t pay up.
So I paid the 15€ and guess what… postage was 300€!!!… I complained repeatedly and they just gave that same bs line again and again about “oh it’s volume not weight soz”
UPDATED
They read this review a contacted me and refunded the difference. Pity they refused to ack anything until I did this… adjusted the rating to 3.
In the end it worked but I don’t think I would ever go through the risk/process again.
I had 4 packages sent and the postage was quoted as 240€! Then they said “oh if you pay us 15€ we can repackage and get it to 160€.. I mean, by that point it’s extortion, they have all your stuff and will just bin it if you don’t pay up.
So I paid the 15€ and guess what… postage was 300€!!!… I complained repeatedly and they just gave that same bs line again and again about “oh it’s volume not weight soz”
UPDATED
They read this review a contacted me and refunded the difference. Pity they refused to ack anything until I did this… adjusted the rating to 3.
In the end it worked but I don’t think I would ever go through the risk/process again.
Thank you for updating your review and sharing your experience. We’re glad that the refund issue was eventually resolved, though we completely understand your frustration with the process. Your feedback is very important to us, and we’ll take it on board to improve how we handle situations like this in the future.
We truly appreciate your time and honesty, and we hope we might have the opportunity to make your next experience smoother.
We truly appreciate your time and honesty, and we hope we might have the opportunity to make your next experience smoother.
Maria Sanchez
20 March 2026
UPS Express Saver
MS
EXCELLENT SERVICE. EVERYTHING WAS ON TIME !
Many thanks for the 5 star review. 😊
Unverified Customer
19 March 2026
Unknown Shipment Details
Reasonable prices for organising and shipping packages. Staff is friendly and very responsive with all requests and questions I had. Jhe from the warehouse in Germany has been helpful the entire time, notifying me about the progress of my package. Inquiring directly about the state of my package after it arrived, which was impeccable, shows that customer satisfaction is important to them.
Thank you very much for your kind feedback.
We’re really pleased to hear that you found our pricing reasonable and our team friendly and responsive throughout your experience. It’s especially great to know that Jhe from our Germany warehouse kept you well informed and ensured everything was handled smoothly.
We’re really pleased to hear that you found our pricing reasonable and our team friendly and responsive throughout your experience. It’s especially great to know that Jhe from our Germany warehouse kept you well informed and ensured everything was handled smoothly.
Unverified Customer
18 March 2026
Unknown Shipment Details
This is an edited review after Forward2Me was able to address some of my concerns regarding my shipment. I will address the story here, as I think it could help you if you want to use this service. I also have included feedback on areas I think the company can improve, as well as appreciation for some of the things that did eventually go right.
I ordered a medical testing supplies kit that unfortunately has run into FDA regulatory issues. I do want to acknowledge that the Trump administration is absolutely responsible for the regulatory problems around getting important medical care, supplies, and treatments, so there are those of us that are trying to use shipping forwarding services. That being said, MyGermany used to ship this item, and some other re-shippers will also do this too with varying degrees of success. After the acquisition, Forward2Me will not ship the items, which is something that caught me by surprise. There are other people who have tried this with Forward2Me, please be advised, if you are ordering what I ordered, they are not going to ship it through. Forward2Me says they don't want to take the risk with CBP intercepting the packages, so take that as you will if you are a customer.
I initially complained after being told I would have to pay around $30 (total costs) to ship the item domestically within Germany to return the item, and was told the charge was non-waivable. The customer service team eventually was able to step in to assist me. The company agreed on a one-time basis to waive the charge and ship the item back to the original supplier.
There was (and is) still some stress as I had to reach out to the supplier and plead for a return given that there had been some delays in time. At this point I am still hoping the supplier company, based on a conversation I had with their customer rep, will refund me, but we are technically past the 14 day window the original supplier has. And unfortunately, that does put me at risk of losing the money on the item. Foward2Me will cover returns up to 7 days but please be advised, that is a pretty narrow window. I encountered some issues with the website accepting a return address. The customer rep Jus tried to help, but I think the website had difficulty properly reading the address. That will add time to any return you may want to process on your end.
I do want to thank Joyce who took over on a lot of this request, and also Aimee, who also helped out and finished out the request getting the item shipping back to the supplier. They stuck with me through a difficult period on the request and, in fairness to them, did their best to help explain the website and how to use it. Aimee provided detailed instructions and Joyce followed up with easier-to-follow pictures when I didn't understand the text instructions at first. There were some disagreements about pricing/expenses but the company eventually decided to try to help out I think to address the dissatisfaction I had at that time.
I do think that some of the reviews here complaining about pricing transparency and such have validity - what you get on a shipping quote can often be a lot lower than what you will eventually need to pay. Now that Cadet Bone Spurs is escalating the War with Iran, it can create even more problems for customers as shipping rates surge in response to oil and supply line blockages. That's something to keep in mind if you want to use this service.
I do think the company could improve the useability of the website interface, and as a customer, you should expect that with things of this nature things may take more time than expected, such as contacting other parties involved on your order, processing addresses, etc. Deadlines can come up a lot sooner than you think. I did try calling the phone line and wasn't able to get through. The customer rep (Joyce) said that she had tried to call, but it didn't appear to get through on my phone. I think the company still probably has some issues to work with getting the customer support operations staffed appropriately to handle the volume they are dealing with, especially after a merger with another company. I can understand that reps need focused time to respond to emails and investigate concerns, and having a ringing phone at random points would really disrupt that focus. But coming from the customer side, being able to call is important as email/text communications can leave confusions about things that a call can resolve. I think the company should work to better support the customer support team so that both options can be operationally supported.
I ordered a medical testing supplies kit that unfortunately has run into FDA regulatory issues. I do want to acknowledge that the Trump administration is absolutely responsible for the regulatory problems around getting important medical care, supplies, and treatments, so there are those of us that are trying to use shipping forwarding services. That being said, MyGermany used to ship this item, and some other re-shippers will also do this too with varying degrees of success. After the acquisition, Forward2Me will not ship the items, which is something that caught me by surprise. There are other people who have tried this with Forward2Me, please be advised, if you are ordering what I ordered, they are not going to ship it through. Forward2Me says they don't want to take the risk with CBP intercepting the packages, so take that as you will if you are a customer.
I initially complained after being told I would have to pay around $30 (total costs) to ship the item domestically within Germany to return the item, and was told the charge was non-waivable. The customer service team eventually was able to step in to assist me. The company agreed on a one-time basis to waive the charge and ship the item back to the original supplier.
There was (and is) still some stress as I had to reach out to the supplier and plead for a return given that there had been some delays in time. At this point I am still hoping the supplier company, based on a conversation I had with their customer rep, will refund me, but we are technically past the 14 day window the original supplier has. And unfortunately, that does put me at risk of losing the money on the item. Foward2Me will cover returns up to 7 days but please be advised, that is a pretty narrow window. I encountered some issues with the website accepting a return address. The customer rep Jus tried to help, but I think the website had difficulty properly reading the address. That will add time to any return you may want to process on your end.
I do want to thank Joyce who took over on a lot of this request, and also Aimee, who also helped out and finished out the request getting the item shipping back to the supplier. They stuck with me through a difficult period on the request and, in fairness to them, did their best to help explain the website and how to use it. Aimee provided detailed instructions and Joyce followed up with easier-to-follow pictures when I didn't understand the text instructions at first. There were some disagreements about pricing/expenses but the company eventually decided to try to help out I think to address the dissatisfaction I had at that time.
I do think that some of the reviews here complaining about pricing transparency and such have validity - what you get on a shipping quote can often be a lot lower than what you will eventually need to pay. Now that Cadet Bone Spurs is escalating the War with Iran, it can create even more problems for customers as shipping rates surge in response to oil and supply line blockages. That's something to keep in mind if you want to use this service.
I do think the company could improve the useability of the website interface, and as a customer, you should expect that with things of this nature things may take more time than expected, such as contacting other parties involved on your order, processing addresses, etc. Deadlines can come up a lot sooner than you think. I did try calling the phone line and wasn't able to get through. The customer rep (Joyce) said that she had tried to call, but it didn't appear to get through on my phone. I think the company still probably has some issues to work with getting the customer support operations staffed appropriately to handle the volume they are dealing with, especially after a merger with another company. I can understand that reps need focused time to respond to emails and investigate concerns, and having a ringing phone at random points would really disrupt that focus. But coming from the customer side, being able to call is important as email/text communications can leave confusions about things that a call can resolve. I think the company should work to better support the customer support team so that both options can be operationally supported.
Thanks for the feedback.
We as a freight forwarders cannot legally bypass customs. We are bound by the shipping laws of both the export country (Germany/UK) and the import country (USA).
While we strive to help customers access products globally, medical testing kits are subject to strict International Air Transport Association (IATA) and FDA (U.S. Food and Drug Administration) regulations. Even if an item is not "dangerous," many countries classify diagnostic kits as restricted medical devices that require specific import permits or "Prior Notice" filings that individual consumers often cannot provide.
The "misunderstanding" mentioned by our team likely refers to the high risk of these items being seized or destroyed by U.S. Customs. However, we acknowledge that our communication was contradictory and that telling you to "try and fail" was not the clear guidance you deserved.
We apologize for the difficulty in reaching us by phone. We are currently reviewing our call logs and ticket handling processes to ensure we are as responsive as our customers need us to be.
Thank you.
We as a freight forwarders cannot legally bypass customs. We are bound by the shipping laws of both the export country (Germany/UK) and the import country (USA).
While we strive to help customers access products globally, medical testing kits are subject to strict International Air Transport Association (IATA) and FDA (U.S. Food and Drug Administration) regulations. Even if an item is not "dangerous," many countries classify diagnostic kits as restricted medical devices that require specific import permits or "Prior Notice" filings that individual consumers often cannot provide.
The "misunderstanding" mentioned by our team likely refers to the high risk of these items being seized or destroyed by U.S. Customs. However, we acknowledge that our communication was contradictory and that telling you to "try and fail" was not the clear guidance you deserved.
We apologize for the difficulty in reaching us by phone. We are currently reviewing our call logs and ticket handling processes to ensure we are as responsive as our customers need us to be.
Thank you.
Unverified Customer
17 March 2026
Unknown Shipment Details
Assurde le recensioni positive, assistenza clienti ridicola e priva di qualsiasi capacità.
Mi hanno spedito i pacchi divisi nostante fossero arrivati contemporaneamente (ed io avessi chiesto il repack) per farmi pagare il doppio delle spese, veramente vergognosi
Mi hanno spedito i pacchi divisi nostante fossero arrivati contemporaneamente (ed io avessi chiesto il repack) per farmi pagare il doppio delle spese, veramente vergognosi
Thank you for sharing your Trustpilot review.
We noticed that your order arrived in separate packages, even though they reached us on the same day. This happens because Amazon sometimes ships items separately. Each box is logged individually with its own item types, quantity, weight, and dimensions, which is why they are processed separately. We want to clarify that we never split your items; this was done by Amazon.
Our combine and repack process is an optional service to help consolidate multiple packages into a single shipment. While it does carry an additional charge, its purpose is to make shipping easier and more cost-effective. Customers can still choose to ship items as multiple pieces without requesting a combine and repack.
We will send you an email to discuss this further.
Kind regards,
We noticed that your order arrived in separate packages, even though they reached us on the same day. This happens because Amazon sometimes ships items separately. Each box is logged individually with its own item types, quantity, weight, and dimensions, which is why they are processed separately. We want to clarify that we never split your items; this was done by Amazon.
Our combine and repack process is an optional service to help consolidate multiple packages into a single shipment. While it does carry an additional charge, its purpose is to make shipping easier and more cost-effective. Customers can still choose to ship items as multiple pieces without requesting a combine and repack.
We will send you an email to discuss this further.
Kind regards,
Unverified Customer
17 March 2026
Unknown Shipment Details
Jus was AMAZING! They ensured my package was repacked so that it wouldn’t be damaged. ⭐️⭐️⭐️⭐️⭐️
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unverified Customer
17 March 2026
Unknown Shipment Details
I am updating my previous 1-star review to a 3.5 rating.
My original review on March 2 was based largely on a lack of communication. Since then, it appears that some emails were not being received in either direction, and it is unclear which side the issue occurred on. Because of that, I cannot attribute all of the communication problems solely to Forward2me.
In the end, Forward2me did resolve the issue and shipped the remaining balance of our goods at no additional cost to the client, who had already paid in full. The client has now received their merchandise, and we appreciate that the company ultimately came through.
However, I cannot rate them higher because response times were extremely slow, which caused a great deal of frustration and delay. I submitted three requests through their Help Portal without receiving a response.
We had three packages sent to them for consolidation, but their system was confusing and the packages were not consolidated as expected. The package counts shown in the system were difficult to verify, and the two emails we received about the shipment were unclear.
When the client received the shipment, two-thirds of the order was missing. I then contacted Forward2me through multiple channels — their website Help and Missing forms, email, Facebook, Instagram, LinkedIn, and by calling from the U.S. to the U.K., where I was only able to leave a message after being placed on hold.
This process began with the order placed on January 12, so the overall timeline was quite long.
Had this been handled more smoothly — especially given that it was a straightforward consolidation request — this likely would have been a 5-star experience. Ultimately the issue was resolved and we are satisfied with the final outcome.
It would greatly improve the customer experience if there were faster response times, a live chat option, or regional call centers so customers could reach someone more easily when issues arise.
My original review on March 2 was based largely on a lack of communication. Since then, it appears that some emails were not being received in either direction, and it is unclear which side the issue occurred on. Because of that, I cannot attribute all of the communication problems solely to Forward2me.
In the end, Forward2me did resolve the issue and shipped the remaining balance of our goods at no additional cost to the client, who had already paid in full. The client has now received their merchandise, and we appreciate that the company ultimately came through.
However, I cannot rate them higher because response times were extremely slow, which caused a great deal of frustration and delay. I submitted three requests through their Help Portal without receiving a response.
We had three packages sent to them for consolidation, but their system was confusing and the packages were not consolidated as expected. The package counts shown in the system were difficult to verify, and the two emails we received about the shipment were unclear.
When the client received the shipment, two-thirds of the order was missing. I then contacted Forward2me through multiple channels — their website Help and Missing forms, email, Facebook, Instagram, LinkedIn, and by calling from the U.S. to the U.K., where I was only able to leave a message after being placed on hold.
This process began with the order placed on January 12, so the overall timeline was quite long.
Had this been handled more smoothly — especially given that it was a straightforward consolidation request — this likely would have been a 5-star experience. Ultimately the issue was resolved and we are satisfied with the final outcome.
It would greatly improve the customer experience if there were faster response times, a live chat option, or regional call centers so customers could reach someone more easily when issues arise.
Thank you for your update and for sharing this feedback. We’re glad to hear that the remaining items have now been delivered and that the shipment was successfully completed.
We truly appreciate your patience while the issue was being resolved, and we’re pleased that we were able to ensure the remaining goods were shipped to the client without any additional cost. Your understanding throughout the process means a lot to us.
We truly appreciate your patience while the issue was being resolved, and we’re pleased that we were able to ensure the remaining goods were shipped to the client without any additional cost. Your understanding throughout the process means a lot to us.
KOSTAS DELIDIMITRIS
15 March 2026
FedEx Regional Economy
KD
uk to greece, 2 packets, they informed me continuously, I received the items at the expected time. I strongly recommend them!
Thank you for your feedback! We’re glad to hear your 2 packets from the UK to Greece arrived on time and that our updates were helpful. We really appreciate your recommendation!
Unverified Customer
15 March 2026
Unknown Shipment Details
Special thanks to Jus at York House, Green Lane West warehouse🙏For beeing very helpull on a parcell i had to pay the duty on.I have nothing but good to say about their service. I have used Forward2me for some years now and i can truly rely on them. Thanks Jus 😃appreciate your help.
Thank you so much for your kind words! 🙏 We’re glad to hear that Jus at York House, Green Lane West warehouse was able to help you with your parcel. It’s wonderful to know you’ve relied on Forward2me for years and had consistently positive experiences. We really appreciate your support and recommendation! 😃
Unverified Customer
15 March 2026
Unknown Shipment Details
I wanted to take a moment to share my experience with Jus and the team at forward2me. From start to finish, the support I received was truly exceptional. Jus went above and beyond to make sure everything was smooth, patiently guiding me through each step and even helping me explore alternative courier options when needed. Their responsiveness made solving every little challenge effortless, and their attention to detail meant I never had to worry about missing information or mistakes. Thanks to their incredible support, my shipment process was stress-free and efficient. I am genuinely grateful for their dedication and highly recommend forward2me to anyone looking for reliable and friendly service.
Thank you so much for sharing your experience! We’re glad to hear that Jus and the team at Forward2me could make your shipment process smooth, stress-free, and efficient. Your kind words about their dedication, guidance, and attention to detail mean a lot to us. We truly appreciate your recommendation and continued trust in our service!
Unverified Customer
14 March 2026
Unknown Shipment Details
Honey and Kristel at the USA warehouse are legends, amazing service, an absolute credit to Forward2Me, they're the reason I'll always use Forward2Me over other services. Give them a raise! Promote them!
Thank you so much for your wonderful feedback! 🙌 We’re glad to hear that Honey and Kristel at our USA warehouse made such a positive impact. They’re truly amazing, and your kind words mean a lot. We’ll be sure to pass this on to them—they definitely deserve the recognition! It’s fantastic to know they’re a big reason you choose Forward2Me.
Unverified Customer
14 March 2026
Unknown Shipment Details
I highly recommend Forward2me 🤘 Jamie helped me through the entire process. Thanks
Thank you so much for your recommendation! 🤘 We’re glad to hear that Jamie was able to guide you through the process. We really appreciate your support and kind words!
Dmitry Adams-Slutsker
14 March 2026
FedEx International Economy
DA
Scammers! Do not use this service!
I bought a jacket that weighs 800 grams. The shipping calculator on their website gave me an estimated price of £23, but they ended up invoicing me £97. Total crooks!
Here’s how they do it: the calculator shows cheap shipping options like DPD, but when it’s time to actually ship, they only leave the most expensive ones: UPS and FedEx. Also, while the jacket weighs 800g, they billed me for 4.8 kg. Don't fall for it—you’ll definitely regret using them. The price doesn't match their promises at all!
I bought a jacket that weighs 800 grams. The shipping calculator on their website gave me an estimated price of £23, but they ended up invoicing me £97. Total crooks!
Here’s how they do it: the calculator shows cheap shipping options like DPD, but when it’s time to actually ship, they only leave the most expensive ones: UPS and FedEx. Also, while the jacket weighs 800g, they billed me for 4.8 kg. Don't fall for it—you’ll definitely regret using them. The price doesn't match their promises at all!
Thank you for your Trustpilot review.
We see you shipped from our UK Tax Free warehouse (0.80 kg, 59x42x13 cm). Shipping costs are calculated using volumetric weight, which in this case (6.44 kg) is higher than the actual weight. All couriers (e.g., DHL, FedEx) use this method.
For oversized packaging, we offer a combine & repack service via your account inbox. If no savings are possible, your package is returned.
Tax Free means UK sales tax is excluded from your purchase, not that you are exempt from destination duties or taxes. You remain responsible for any charges imposed by customs in Guernsey or other countries. Savings from UK sales tax can help offset shipping costs, but check if it’s beneficial compared to mainland UK shipping.
Shipping options:
UK warehouse: DHL, UPS, FedEx, Forward2me Lite/Lite X, DPD (EU countries)
UK Tax Free warehouse: DHL, FedEx
We hope this clarifies everything.
Best regards,
We see you shipped from our UK Tax Free warehouse (0.80 kg, 59x42x13 cm). Shipping costs are calculated using volumetric weight, which in this case (6.44 kg) is higher than the actual weight. All couriers (e.g., DHL, FedEx) use this method.
For oversized packaging, we offer a combine & repack service via your account inbox. If no savings are possible, your package is returned.
Tax Free means UK sales tax is excluded from your purchase, not that you are exempt from destination duties or taxes. You remain responsible for any charges imposed by customs in Guernsey or other countries. Savings from UK sales tax can help offset shipping costs, but check if it’s beneficial compared to mainland UK shipping.
Shipping options:
UK warehouse: DHL, UPS, FedEx, Forward2me Lite/Lite X, DPD (EU countries)
UK Tax Free warehouse: DHL, FedEx
We hope this clarifies everything.
Best regards,
Unverified Customer
13 March 2026
Unknown Shipment Details
JOYCE from the UK whareh
Thank you so much for your kind words! We’re glad to hear that Joyce from our UK warehouse has gone above and beyond to ensure your packages are shipped quickly and smoothly. We really appreciate you taking the time to share your experience!
Jörg Ludwig
13 March 2026
DHL Express Worldwide
JL
Hat alles super geklappt, sehr empfehlenswert.
Vielen Dank für Ihr Feedback! Es freut uns sehr, dass alles reibungslos geklappt hat. Wir freuen uns, dass Sie unseren Service weiterempfehlen!
Unverified Customer
13 March 2026
Unknown Shipment Details
I ordered an item from a UK retail shop that wouldn't ship to Dublin . I found forward2me service and sent my item to them and gladly I received my item 2 days later at my address in Dublin. I just had to pay Irish customs tax and fees.
Thank you forward2me 😊
Thank you forward2me 😊
Thank you so much for sharing your experience! 😊 We’re delighted to hear that your item arrived safely and quickly in Dublin. We really appreciate your trust in Forward2me and hope to continue making your shipments smooth and hassle-free!
Unverified Customer
12 March 2026
Unknown Shipment Details
Always quality service. Customer support is amazing! JHE helped so much when I needed to process a challenging shipment. Thanks much!
Thank you for your kind words! We’re glad to hear that our service and support met your expectations. JHE will be happy to know their help made your challenging shipment easier. We really appreciate your feedback and continued trust in Forward2me!
Unverified Customer
11 March 2026
Unknown Shipment Details
So I bought an erstwilder brooch, faux rose hair clip, women’s halter top, and a pair or dolce and gabbana eyeglasses. All of that together weighs 0.45kg or less than a pound. They want to charge me 52 pounds/$70usd. That’s absolutely insane! It also says there is a queue of 576 people to combine and repack and I would have to wait on them first. So more storage days. They put my glasses as medication and restricted and didn’t mention anywhere on the website or after receiving the package that I needed to fill out a drop ball test for fedex to ship it. I filled it out and now the combine and repack only has dhl. Also I’m being forced to combine my packages because it says the glasses and women’s top has to be combined in order to ship. So their forcing me to combine packages and pay more. Not only that but they only offer dhl to me for the combine and repack and I’m forced to pay 70 dollars for a package that will weigh at most 1 pound. All the items I bought literally weigh next to nothing. I shouldn’t be charged this much for shipping. Please use ANY other forwarding service because they will force you to pay what they choose and screw you over in order to get your items. THAT is outright scamming customers. I’ve used other services and never had issues like these. You WILL be charged more than you should for your items. There are other services out there that will provide better service and MUCH CHEAPER SHIPPING OPTIONS. Forward2me is just scamming and price gouging customers for no reason.
Edit: don’t be fooled by their response. Nothing at all was wrong with my items and they FORCED me to have them repacked charging 6 pounds extra on top of shipping charges. I paid 56 usd for a few items and everything weighed less than a pound/16 ounces. That was the cheapest shipping option too!
Edit: don’t be fooled by their response. Nothing at all was wrong with my items and they FORCED me to have them repacked charging 6 pounds extra on top of shipping charges. I paid 56 usd for a few items and everything weighed less than a pound/16 ounces. That was the cheapest shipping option too!
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating this situation must have felt, particularly when it comes to shipping costs and delays. Our aim is always to provide a transparent and reliable service, and never to make the process more difficult for our customers.
Shipping costs are set by our courier partners and are based on either the actual weight or the volumetric weight of the parcel (whichever is greater). While your items may have been lightweight, the final cost can sometimes reflect the size of the packaged shipment rather than just the weight alone.
Regarding the repack request, once items have been repacked, they are prepared for dispatch. Making changes at that stage can unfortunately require the parcel to be unpacked and repacked again, which carries a small risk of damage. In your case, we did arrange for the additional parcel to be shipped separately at no extra cost as a gesture of goodwill.
For eyewear shipments into the US, a drop ball test declaration is required as part of import regulations. We request this in advance to help avoid customs delays and ensure a smooth delivery process.
We can see that our team has previously reached out to assist with this matter and would still very much welcome the opportunity to resolve this for you. If you’re open to it, we’ll be happy to review everything again.
We understand how frustrating this situation must have felt, particularly when it comes to shipping costs and delays. Our aim is always to provide a transparent and reliable service, and never to make the process more difficult for our customers.
Shipping costs are set by our courier partners and are based on either the actual weight or the volumetric weight of the parcel (whichever is greater). While your items may have been lightweight, the final cost can sometimes reflect the size of the packaged shipment rather than just the weight alone.
Regarding the repack request, once items have been repacked, they are prepared for dispatch. Making changes at that stage can unfortunately require the parcel to be unpacked and repacked again, which carries a small risk of damage. In your case, we did arrange for the additional parcel to be shipped separately at no extra cost as a gesture of goodwill.
For eyewear shipments into the US, a drop ball test declaration is required as part of import regulations. We request this in advance to help avoid customs delays and ensure a smooth delivery process.
We can see that our team has previously reached out to assist with this matter and would still very much welcome the opportunity to resolve this for you. If you’re open to it, we’ll be happy to review everything again.
Unverified Customer
11 March 2026
Unknown Shipment Details
I was struggling with the locating and shipping of my packages from Germany and from London via Forward2me. NICA sorted out all my issues seamlessly in the most efficient, effective, stress free way! Pleasure to work with her, always!!!
Thank you for sharing your experience! We’re glad to hear that Nica was able to assist you so efficiently and make the process stress-free. We’ll be sure to pass on your kind words—she’ll be delighted!
Unverified Customer
11 March 2026
Unknown Shipment Details
I recently used Forward2me to ship dangerous goods (DG) to Brunei, and the experience was seamless. Shipping these types of items can often be a logistical headache, but the team made it straightforward and stress-free.
A special mention to Nica, who handled my correspondence. She was incredibly helpful, responsive, and ensured I was kept in the loop throughout the entire process. It’s rare to find such dedicated support. If you need a reliable forwarder that can actually handle the tough stuff, I highly recommend them!
A special mention to Nica, who handled my correspondence. She was incredibly helpful, responsive, and ensured I was kept in the loop throughout the entire process. It’s rare to find such dedicated support. If you need a reliable forwarder that can actually handle the tough stuff, I highly recommend them!
Thank you so much for taking the time to share your experience! We’re glad to hear that your DG ( dangerous goods) shipment to Brunei went smoothly and that our team, especially Nica, was able to provide the support you needed.
Unverified Customer
10 March 2026
Unknown Shipment Details
Joyce sorted out a problem I had with the German warehouse payment system. She was courteous, efficient and very helpful and my issue was dealt with promptly.
I highly recommend Forward2me's customer service if their employee, Joyce, is anything to go by.
I highly recommend Forward2me's customer service if their employee, Joyce, is anything to go by.
Thank you for your kind words! We’re delighted to hear that Joyce was able to assist you so efficiently and courteously. We’ll be sure to pass on your compliments to her.
Unverified Customer
10 March 2026
Unknown Shipment Details
I am the client, and my purchasing agent has been chasing for over a month. I will begin legal proceeding with-in 7 days. I will not only be coming for a resolution, but make every effort to ensure these types of scam companies are called out. I also believe TrustPilot needs to find a way to verify that these 5-star reviews are actually genuine. Lorrie Bradwell posted on March 3rd, and no response. She started doing follow-up on Feb 17th and she has yet to receive a response.
Dear Customer, thank you for updating your review. We are very pleased to hear that we were able to resolve this for you and that you found the subsequent service to be exceptional.
We sincerely apologize for the communication gap between February 17th and your post on March 3rd. It is never our intention to leave a client or their purchasing agent waiting, and we take your feedback regarding our response times seriously. We’re glad we could clear up the misunderstanding and get things back on track. We value your business and hope to provide a much smoother experience moving forward
We sincerely apologize for the communication gap between February 17th and your post on March 3rd. It is never our intention to leave a client or their purchasing agent waiting, and we take your feedback regarding our response times seriously. We’re glad we could clear up the misunderstanding and get things back on track. We value your business and hope to provide a much smoother experience moving forward
We have reached out to you via email to request a copy of the FedEx invoice. Our goal is to investigate this immediately and issue a refund for those additional fees.
We value your business and are committed to resolving this for you promptly.
Many thanks