Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
20 June 2024
Unknown Shipment Details
Thanks (Kat for help)
Many thanks for the 5 star review for Kat❤️
Unverified Customer
19 June 2024
Unknown Shipment Details
Customer service officer, Regilyn, was a great help in resolving my multiple queries relating to the German address/warehouse. Communication was clear and prompt. Thank you Regilyn!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
19 June 2024
Unknown Shipment Details
Check forward2me terms of trade. I cant put the link up here. They create a term called 'dual use', "17.3.15 Dual use items (goods, software or technology that can be used for both civilian and military applications)". A few months back the terms of trade for Dual Use were different, theyve simplified it now but before it was ambiguous. The examples they gave were laser scopes, night vision goggles etc. Their reply to my review was also incorrect. They stated that my items werent able to be sent as they were 'switchblades' which they were not. Switchblades are automatic knives actuated by a button. The knives I had were all manual folding knives and completely legal. I spent months explaining this to them and sent them all the requested information and links to the product website.
Im writing another review because I recently received an email from trustpilot advising me that forward2me had lodged a request to have my review removed on the basis that I had left a review containing abusive, harmful and illegal material.' I only spoke the truth. There was so much more that happened but I was limited to write only so much. Had I felt that forward2me were trying to correct their errors I wouldve removed the review onmy own accord but they behaved in such a sly way that I dont want to.
Another issue I had was they lost a $185 knife. Before they sent it I sensed something was off so I made sure to ask about it and they assured everything was fine. The knife never came, and they never sent it but they basically called me a liar and said that they had. After alot of back & forth and when I wouldnt back down from a refund suddenly the knife was found. But they sent it to the wrong address so I lost it anyway. How ironic. The replied that they have added a system where customers can request a photo of what is being sent so things like this wont happen. Except its actually really just another scheme to make more $ because they will charge you to have a photo taken. There is so much more but I will leave it at this. Shocking experience.
Im writing another review because I recently received an email from trustpilot advising me that forward2me had lodged a request to have my review removed on the basis that I had left a review containing abusive, harmful and illegal material.' I only spoke the truth. There was so much more that happened but I was limited to write only so much. Had I felt that forward2me were trying to correct their errors I wouldve removed the review onmy own accord but they behaved in such a sly way that I dont want to.
Another issue I had was they lost a $185 knife. Before they sent it I sensed something was off so I made sure to ask about it and they assured everything was fine. The knife never came, and they never sent it but they basically called me a liar and said that they had. After alot of back & forth and when I wouldnt back down from a refund suddenly the knife was found. But they sent it to the wrong address so I lost it anyway. How ironic. The replied that they have added a system where customers can request a photo of what is being sent so things like this wont happen. Except its actually really just another scheme to make more $ because they will charge you to have a photo taken. There is so much more but I will leave it at this. Shocking experience.
Hi,
Thanks for your feedback.
We understand that our terms regarding 'dual use' items have caused confusion. As you noted, we recently simplified this definition to clarify what is meant by "goods, software, or technology that can be used for both civilian and military applications," such as laser scopes and night vision goggles.
Dual Use goods are items, software and technologies that are normally intended for civil purposes, but can possibly have a military application, or may contribute to the production or distribution of weapons of mass destruction. For example, nuclear weapons, chemical gasses or biological weapons.
There are various International treaties which regulate the trade of such items. They cannot be exported or carried on without a license. Export to certain countries is actually prohibited. Local customs authorities enforce these rules.
As you are shipping knives, which we consider to be dual-use items, we regret to inform you that we cannot ship them.
Some forwarding companies have been shut down for shipping dual-use items, and we do not want to face the same risk. We trust our judgment and strive to do what is right.
The photo request service is designed for your peace of mind. Many customers use it to verify they received the correct items from the seller. However, if you choose not to use this service, that decision is entirely up to you. It is not something we can enforce.
We are committed to improving our services and addressing customer concerns more effectively.
Sincerely,
Forward2me
Thanks for your feedback.
We understand that our terms regarding 'dual use' items have caused confusion. As you noted, we recently simplified this definition to clarify what is meant by "goods, software, or technology that can be used for both civilian and military applications," such as laser scopes and night vision goggles.
Dual Use goods are items, software and technologies that are normally intended for civil purposes, but can possibly have a military application, or may contribute to the production or distribution of weapons of mass destruction. For example, nuclear weapons, chemical gasses or biological weapons.
There are various International treaties which regulate the trade of such items. They cannot be exported or carried on without a license. Export to certain countries is actually prohibited. Local customs authorities enforce these rules.
As you are shipping knives, which we consider to be dual-use items, we regret to inform you that we cannot ship them.
Some forwarding companies have been shut down for shipping dual-use items, and we do not want to face the same risk. We trust our judgment and strive to do what is right.
The photo request service is designed for your peace of mind. Many customers use it to verify they received the correct items from the seller. However, if you choose not to use this service, that decision is entirely up to you. It is not something we can enforce.
We are committed to improving our services and addressing customer concerns more effectively.
Sincerely,
Forward2me
Unverified Customer
18 June 2024
Unknown Shipment Details
Super Helpful!
Regilyn from the German warehouse was super helpful and prompt assisting me in my first time using their service, very highly recommend!
Regilyn from the German warehouse was super helpful and prompt assisting me in my first time using their service, very highly recommend!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
18 June 2024
Unknown Shipment Details
Amazing costumer service by Jane, top company, really recommend!
Many thanks for the 5 star review for Jane❤️
Unverified Customer
18 June 2024
Unknown Shipment Details
I had an item that was labelled dangerous and I was enlightened by forward2me company to contact them. I contacted customer support and they answered promptly and the clarification explained by Ms Reglin, and Nica were very helpful and understanding. According to DHL shipping policies, dangerous goods need to be dealt with smart shipping fee. Anyway the item came safely today. Thanks to all the staff particularly to Regilyn, and Nica. God bless you all.
Thank you for sharing your experience with us! We're glad to hear that our team, particularly Regilyn and Nica, could assist you promptly and effectively.
We understand how important it is to handle items classified as dangerous goods carefully, and we appreciate your patience throughout the process. It's wonderful to know that your item arrived safely.
Many thanks,
Forwar2me
We understand how important it is to handle items classified as dangerous goods carefully, and we appreciate your patience throughout the process. It's wonderful to know that your item arrived safely.
Many thanks,
Forwar2me
Unverified Customer
18 June 2024
Unknown Shipment Details
Very good and quick support from my agent Nica.
Thank you!
Thank you!
Many thanks for the 5 star review for Nica❤️
Unverified Customer
17 June 2024
Unknown Shipment Details
Jane who was at the help desk, was immediate, accurate and gave such a detailed answer that I almost ran out of questions immediately. I appreciate the people of this enterprise a lot.
Above all, the total experience was TOP!
Above all, the total experience was TOP!
Hi Panagiotis,
Thank you for your wonderful feedback about your recent experience with customer experience team. Glad to hear that Jane provided immediate, accurate, and detailed assistance that addressed your questions so effectively.
Best regards,
Forward2me
Thank you for your wonderful feedback about your recent experience with customer experience team. Glad to hear that Jane provided immediate, accurate, and detailed assistance that addressed your questions so effectively.
Best regards,
Forward2me
Unverified Customer
17 June 2024
Unknown Shipment Details
This was the first time I have shipped anything from the USA to the UK and the experience was very positive. When I had queries my customer service agent, Julie, was quick to reply with information and screenshots. I appreciated that, and it gave me confidence that my package was in safe hands with forward2me.
Just to note that USPS only provide tracking up to the moment they hand your package over to their own local delivery depot, but DHL, UPS and FedEx will provide tracking all the way to the forward2me facility.
Just to note that USPS only provide tracking up to the moment they hand your package over to their own local delivery depot, but DHL, UPS and FedEx will provide tracking all the way to the forward2me facility.
Many thanks for the 5 star review for Julie❤️
Unverified Customer
17 June 2024
Unknown Shipment Details
Fast and helpful customer service - Jane was awesome in providing details about my orders. Looking forward to receiving them and continue shopping.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
17 June 2024
Unknown Shipment Details
My experience was great and I'm glad I chose forward2me. In my case there have been some complications with the delivery of my parcel and I aked their team for help. A really lovely person named Nica helped me though the whole process and really saved the day.
I can definitely recommend forward2me!
I used the address:
484653 York House
Green Lane West
Preston
Lancashire
PR3 1NJ
UNITED KINGDOM [edit review]
I can definitely recommend forward2me!
I used the address:
484653 York House
Green Lane West
Preston
Lancashire
PR3 1NJ
UNITED KINGDOM [edit review]
Many thanks for the 5 star review for Nica❤️
Unverified Customer
17 June 2024
Unknown Shipment Details
Fantastic service! It does exactly what you expect it to do and the price is almost exactly that of the initial quote. I had a very particular problem that I needed to solve, the support from them (JANE in my case) was amazing and they helped me all the way through until it got solved. They even replied to support emails on a Sunday! Really amazing, you couldn’t ask for much more👏
Many thanks for the 5 star review for Jane❤️
Unverified Customer
16 June 2024
Unknown Shipment Details
Jane and Aimee handled a parcel size issue quickly and clearly. Pleased as ever!
Many thanks for the 5 star review for Jane and Aimee❤️
Unverified Customer
16 June 2024
Unknown Shipment Details
Had a good conversation with Jane on WhatsApp and am now more informed on costs and availability for shipping dangerous good abroad.
Thank you!
Thank you!
Hi Richard,
Many thanks for the 4 star review for Jane.
Many thanks for the 4 star review for Jane.
Unverified Customer
16 June 2024
Unknown Shipment Details
Great experience! Jane from Forward2me UK helped me when I needed. She was very kind and patient. She solved my shipping problem.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
16 June 2024
Unknown Shipment Details
Had problems with items in my package in the UK warehouse, but the customer experience team, especially Joyce, did a great job and helped solving the problem quickly in the best way possible. Thanks for the great support.
Many thanks for the 5 star review for Joyce❤️
Filipp Vyshkov
16 June 2024
DHL Express Worldwide
FV
It took about two weeks to forward a parcel. Somebody marked in as dangerous (without any reason), and manager on your side all this time was "trying to get documentation from manufacturer". I assume, she just put this aside, until I begin to send a lot of annoyed messages.
Anyway, I took two weeks and a lot of my time, attention and meaningless correspondence about "dangerous" items.
For this time looks like poor service.
Anyway, I took two weeks and a lot of my time, attention and meaningless correspondence about "dangerous" items.
For this time looks like poor service.
Hi Filipp,
Thanks for the feedback.
We understand you're shipping chalk paint, which is water-based and not flammable, thus lowering its classification as hazardous material. Still, it's recommended to review the safety data sheet (SDS) provided by the manufacturer to confirm its classification and any special handling instructions.
As a way of helping you, we contacted the manufacturer of the goods and they provided the correct SDS and which confirms they are not fall under dangerous goods category. We appreciate if any customers would provide the SDS upfront to avoid these delays in the future.
Once again, please accept our apologies for the inconvenience caused. We greatly appreciate your patience and understanding in this matter.
Many thanks,
Forward2me
Thanks for the feedback.
We understand you're shipping chalk paint, which is water-based and not flammable, thus lowering its classification as hazardous material. Still, it's recommended to review the safety data sheet (SDS) provided by the manufacturer to confirm its classification and any special handling instructions.
As a way of helping you, we contacted the manufacturer of the goods and they provided the correct SDS and which confirms they are not fall under dangerous goods category. We appreciate if any customers would provide the SDS upfront to avoid these delays in the future.
Once again, please accept our apologies for the inconvenience caused. We greatly appreciate your patience and understanding in this matter.
Many thanks,
Forward2me
Unverified Customer
24 March 2024
Unknown Shipment Details
JOYCE på varehuset i USA var veldig hjelpsom med mine spørsmål og forespørsler angående kombinering av flere pakker til en (selv etter jeg hadde trykt at den første skulle pakkes og sendes)
Hi,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Jake
24 March 2024
DHL Express Worldwide
J
Second time using the service. Quick and simple. Would recommend!
Many thanks for the 5 star review!
Anonymous
24 March 2024
DHL Express Worldwide
A
32 days of my package held at DHL at departure country and DHL refusdd to ship my package , DHL being a racist and unprofessional company,saying my name “raised a security alert” because my name is Mohammad. Very bad and racist DHL Poland, i will never recommend working with them again. Fortunately forward2me agent “ Regilyn” helped me recover my package and even reshipped my package free of charge. And was very kind and nice and respectful to me. I highly recommend.
Hi Angel,
Thanks for the feedback.
I'm sorry to hear about the delay you're experiencing with your package at DHL.
We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.
I understand how frustrating this must be for you.
We believe we are now in touch to you.
Many thanks,
Forward2me
Thanks for the feedback.
I'm sorry to hear about the delay you're experiencing with your package at DHL.
We have determined that the reason for the delay is due to the detention of the shipment. Unfortunately, this is a situation that is beyond the control of both DHL and Forward2me.
I understand how frustrating this must be for you.
We believe we are now in touch to you.
Many thanks,
Forward2me
Unverified Customer
22 March 2024
Unknown Shipment Details
Good service, very helpful if needed help would recommend to everyone!
Hi Reveup,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
22 March 2024
Unknown Shipment Details
Absolutely amazing service, always going the extra mile and doing all the hard work for you.
Hi CK,
Many thanks for the 5 star reviews!
Many thanks for the 5 star reviews!
Unverified Customer
22 March 2024
Unknown Shipment Details
Joyce was amazing so very very helpful. she made everything so easy. Forward2me are so professional everything from start to finish was a breeze
Hi Joanne,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
22 March 2024
Unknown Shipment Details
Very satisfied with the services of forward2me. The website can be a bit tricky as some actions are not that intuitive but overall still positive about it. Also their customer service is great, today I got perfect help from Regilyn
Hi Aike,
Many thanks for 5 star review for Regilyn!
Many thanks for 5 star review for Regilyn!
Unverified Customer
22 March 2024
Unknown Shipment Details
Very very very bad experience, the shipping prices are insanely expensive!!! I compared with other proxys or companies and no no noooo. Extremely expensive. I ask for help and they offer a compact shipping but with no protection!! I will never use this again. Be aware!! They said excuses like the size of the box etc. But no!! You need to check or you will lose all your customers!!!
Hi Wilmar,
I'm sorry to hear about your disappointing experience with our shipping prices and services.
We understand your concerns regarding the shipping costs and the level of protection provided.
I will investigate further on this issue, if you can send an email at info@forward2me.com and addressed to Aimee.
Many thanks,
Forward2me
I'm sorry to hear about your disappointing experience with our shipping prices and services.
We understand your concerns regarding the shipping costs and the level of protection provided.
I will investigate further on this issue, if you can send an email at info@forward2me.com and addressed to Aimee.
Many thanks,
Forward2me
Mikros Xristoulis
21 March 2024
UPS Standard Single
MX
great services
Hi Mikros,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
21 March 2024
Unknown Shipment Details
Excellent service, highly recommended
Kat helped me during the porcess. Thank you!!
Kat helped me during the porcess. Thank you!!
Hi Daniel,
Many thanks for the 5 star review for Kat!
Many thanks for the 5 star review for Kat!
Abdul A.
21 March 2024
DHL Express Worldwide
AA
product description was wrong.
Hi Abdul,
Thanks for the feedback.
We sincerely apologize for any inconvenience this may have caused you.
If products descriptions, were added wrong, I would advised to add purchase invoice going forward.
If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:
Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.
Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.
If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.
Many thanks,
Forward2me
Thanks for the feedback.
We sincerely apologize for any inconvenience this may have caused you.
If products descriptions, were added wrong, I would advised to add purchase invoice going forward.
If you are expecting an incoming parcel, it would greatly assist us in ensuring accurate descriptions for each package by uploading the purchase invoices or order summaries associated with them. This allows us to process your parcels efficiently and accurately. Here's how you can do it:
Log in to your account.
Navigate to your Warehouse address.
Select the "Incoming Package" option.
Upload the invoice or order summary corresponding to the parcel.
Additionally, I want to bring to your attention that some of the items you are shipping contain batteries and are classified as dangerous goods when shipped. It is essential to adhere to safety regulations when handling such items to ensure the safety of our personnel and the integrity of the shipment.
If you have any questions or concerns regarding the uploading of invoices or the shipping of items containing batteries, please do not hesitate to reach out to us. We are here to assist you.
Many thanks,
Forward2me
Wahbi BOUJARRA
21 March 2024
FedEx International Economy
WB
Fast and efficient service. Exceeded my expectations!
Hi Wahbi,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
21 March 2024
Unknown Shipment Details
Forward2me great customer service!: First class customer service with ultra fast response time and flexibilty. I was really impressed by the help I got form Nica at the UK warehouse ( and i was in ASIA time zone!) .
Great Job!
Great Job!
Hi YL,
Many thanks for the 5 star review for Nica!
Many thanks for the 5 star review for Nica!
Unverified Customer
20 March 2024
Unknown Shipment Details
Excellent and quick response from Jane. Thank you
Hi Loannis,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
20 March 2024
Unknown Shipment Details
Jane is really helpful. She answered all my questions immediately. Haven’t tried shipping any items yet but fingers crossed everything goes smooth and no accidents. So far so good,good service
Hi Arlind,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
20 March 2024
Unknown Shipment Details
Jane was quick and perfect !
Hi Bertrand,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
20 March 2024
Unknown Shipment Details
Superb service excellent communication 5 star rating
Rating for KAT :)
Rating for KAT :)
Hi MD,
Many thanks for the 5 star review for Kat!
Many thanks for the 5 star review for Kat!
Unverified Customer
19 March 2024
Unknown Shipment Details
Very fast and proffesional customer service performed by Joyce for my Forward2me US warehouse order!
Hi Predrag,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
17 March 2024
Unknown Shipment Details
Jane was too good in responding swiftly to my issue. Feels good to receive such warm tone of message and as well information to go about issues i have faced.
Hi Bixx,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
17 March 2024
Unknown Shipment Details
This has been the worst experience. Anything bad you can think of and this company is it. Over 3 months of endless dramas & a lost item & they take no responsibility. I wanted 15 legal folding knives, 2x 30ml bottles of diamond sharpening oil sent from USA to Australia. It took over 2 months of endless emails, taking forever to respond, then reqeusting information that they dont even look at then request again, they make up reasons and terms that no one else uses but them, they quoted $60US then once they have your items they up the price to $130 when the weight or size stayed the same. Finally they decide theyd send the items and they send it in the wrong manner, so fedex Australia had to send it back to USA, they were supposed to send it individually but they sent it combined,according to Fedex its something they should have known as the mail forwarding company. Then they decide they cant do the job anymore and my only option was to send it to somewhere else in USA that can send it. But to do this they tried to charge me $230US to send it locally. I fought with them and threatened to escalate to ombudsman etc then and only then did they agree to refund me my money. I also refused to pay the ridiculous $230US, then suddenly they said it would costs $40US to send locally. But after all this stuff around I have now wasted over 3months of time, stress and now Im back at the beginning. Funnily enough the other person was able to have my items sent to me within 8 days and for $80. Orignially when they sent my items I asked for everything to be sent, but a few days after theyd sent it I realise another item turn up in the inbox, so theyd forgotten to send or theyd misplaced 1 and found it again. When I asked about it they lied and said 'oh we held 1 item back to see if the rest would go through first and then we were going to send this 1 after', which makes no sense. They also refused to send the 2 bottles or sharpening oil for whatever reason, Id provided the documents the required, Id even got the maker to send them an email explaining what it was, the whole process took alot of time and effort but they refused it in the end. After all that when I went to send the leftover knife I selected the 2 bottles to send too, and because theyre so incompetant and have no idea whats going on, somehow the items that they said werent allowed arrived at my address. When they sent all the knives to a local US address I told them that it seemed like 1 was missing, and I sent them photos and description of each item, and they verified that it was all there. When I received my items 1 knife worth $185 was missing. They refuse to take the blame and said they sent it. They dont take any photos or there is no proof of what they packed or sent, not even for their own records. Now they just refuse to reply to my emails and there is no way of talking to any supervisor or anything. Now there is no contact and it looks like I just have to cop the loss which is BS. When you recieve an item and its entered into the inbox, theyre so lazy that they just write 'knife' as a description. You cant atleast put a bit more effort and write Spyderco BIG Blue knife? or something more descriptive? Maybe the model name or number? So there is no way of knowing what you ordered is what you received. They also dont have photos like other companies, and you have to pay extra for a photo and even then it takes weeks for them to read the email and then get it done. Everytime you email them it is always someone different that replies so they have no idea about the case and you have to constantly explain whats going on. At one point they were so confused and had no idea that they gave me the wrong information as to why they couldnt sent something, then they said I had to provide my invoices for the items I bought and I had to show them my drivers licence and show them photos of my credit card. For what? then when I complained that this doesnt sound correct they apologised and said it was a mistake. Was this an attempt at fraud? We will never know. The system is setup so that you check the boxes of the items you want sent and then it requests a dollar amount and you click and pay. There is no other option. Yet when the issue happened with the items being sent back from Australia they tried to blame me for it. Had I not complained they wouldve kept my money and taken more. They also never answer their phone, so there is noone to help you, there is noone to escalate to, you are just stuck. It is the worst company Ive ever dealt with and I was so grateful everytime that I thought Id be done with them but somehow their incompetance keeps dragging this on. Im not going to accept the loss of that knife, especially when I brought their attention to it before it happened and it still happened. This is long but it is only the main problems Ive had, there is so many more little issues that Im not bothering to mention.
Hello,
I want to express my sincere apologies for the extremely frustrating experience you've had with our services.
First, we understand the importance of timely and clear communication, and I apologize for the inconvenience this has caused.
We have carefully reviewed the items you intend to ship from our US Warehouse address. Unfortunately, it appears that some of the items in your shipment are classified as dual-use, specifically switchblades. At this time, we regret to inform you that we do not have the capacity to ship any dual-use items from our US Warehouse address.
I believe we have all shipped the goods to you and US warehouse team confirmed nothing left on your account.
I apologize for the lack of detail in item descriptions and the absence of photos in our shipping process. We have launched a new feature for our US warehouse shipments. We now offer a photo request option, allowing customers to request photos of their items before shipping. This service aims to provide transparency and assurance regarding the items being shipped. Moving forward, we encourage all our customers to utilize this new feature when shipping orders from our US warehouse. By opting for the photo request service, you can ensure that you have visual confirmation of your items before they are shipped, thus minimizing any potential discrepancies or concerns.
Many thanks,
Forward2me
I want to express my sincere apologies for the extremely frustrating experience you've had with our services.
First, we understand the importance of timely and clear communication, and I apologize for the inconvenience this has caused.
We have carefully reviewed the items you intend to ship from our US Warehouse address. Unfortunately, it appears that some of the items in your shipment are classified as dual-use, specifically switchblades. At this time, we regret to inform you that we do not have the capacity to ship any dual-use items from our US Warehouse address.
I believe we have all shipped the goods to you and US warehouse team confirmed nothing left on your account.
I apologize for the lack of detail in item descriptions and the absence of photos in our shipping process. We have launched a new feature for our US warehouse shipments. We now offer a photo request option, allowing customers to request photos of their items before shipping. This service aims to provide transparency and assurance regarding the items being shipped. Moving forward, we encourage all our customers to utilize this new feature when shipping orders from our US warehouse. By opting for the photo request service, you can ensure that you have visual confirmation of your items before they are shipped, thus minimizing any potential discrepancies or concerns.
Many thanks,
Forward2me
Unverified Customer
16 March 2024
Unknown Shipment Details
Joyce was helpful and responded swiftly.
Hi Bader,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
16 March 2024
Unknown Shipment Details
Excellent delivery services. Efficient, fast and very usefull. It's the first time that i use this delivery platform in order to buy something in UK for France. And it's very fast. The customer service is very reactive and helpfull. Jane helped me in every steps ; i texted Jane 5 Times and i had answers less than an hour with a lot of care and attention. Very nice person you can trust all along the process. Thank you very much !
Hi Anthony,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Greg Jenkins
15 March 2024
DHL Express Worldwide
GJ
Always fast
Thanks for the 5 star review!
Unverified Customer
15 March 2024
Unknown Shipment Details
On 9 March 2024 I wrote to Forward2Me in order to prevent any issues arising from a piece of electrical equipment that contained a tiny coin battery (CR2030). Here's what I wrote:
Package number GB-1-2169754561623009 shows a battery. The battery is a small "coin" one and is integral to the smartphone stabilizer.
Please do whatever you need to do right now to make sure that shipping this item is not held up by this battery issue. It meets your guidelines on your website.
I then received the very reassuring reply from Rejylin:
Rest assured, we'll make sure that shipping this item is not held up due to the battery issue. As long as the battery meets our guidelines outlined on our website, there shouldn't be a problem. If there are any specific instructions or requirements you have regarding the shipment, please let us know, and we'll do our best to accommodate them.
Feel free to process the shipment whenever you're ready,
So, I waited for them to combine and repack all the items in the package, and today went to ship it. But I was unable too as it said that there is a battery and I must contact Customer Care!!!!
This is sheer lunacy. Despite 2 emails to them today on this subject (and they are open 8am, to 5pm), I have received no response at all, and so cannot ship my package.
This is not this place to rant and rave about the truly mad service given by Forward2Me, but at least it allows others to know what they will be letting themselves in for.
Package number GB-1-2169754561623009 shows a battery. The battery is a small "coin" one and is integral to the smartphone stabilizer.
Please do whatever you need to do right now to make sure that shipping this item is not held up by this battery issue. It meets your guidelines on your website.
I then received the very reassuring reply from Rejylin:
Rest assured, we'll make sure that shipping this item is not held up due to the battery issue. As long as the battery meets our guidelines outlined on our website, there shouldn't be a problem. If there are any specific instructions or requirements you have regarding the shipment, please let us know, and we'll do our best to accommodate them.
Feel free to process the shipment whenever you're ready,
So, I waited for them to combine and repack all the items in the package, and today went to ship it. But I was unable too as it said that there is a battery and I must contact Customer Care!!!!
This is sheer lunacy. Despite 2 emails to them today on this subject (and they are open 8am, to 5pm), I have received no response at all, and so cannot ship my package.
This is not this place to rant and rave about the truly mad service given by Forward2Me, but at least it allows others to know what they will be letting themselves in for.
Hello Stephen,
Thank you for bringing this matter to our attention.
I sincerely apologize for any confusion and inconvenience you have experienced regarding the handling of the battery in package GB-1-2169754561623009. I understand your frustration, and please know that we are here to assist you and ensure a smooth shipping process.
Upon reviewing the package details, I can confirm that the package GB-1-2169754561623009 contains 1 battery , making it classified as dangerous goods is after combine and repacking all your packages, it seems that some of your packages do contain battery as well.
Please note that more than 2 batteries would be classed as dangerous goods.
Rest assured, we can proceed with shipping the packages via DHL as per the country regulations in South Africa.
I apologize for any delays in our response today due to high volume of requests. I assure you that we are committed to resolving this matter promptly and providing you with the assistance you need.
Please let me know your confirmation via email I've sent, and we will proceed accordingly.
Kind regards,
Regilyn
Thank you for bringing this matter to our attention.
I sincerely apologize for any confusion and inconvenience you have experienced regarding the handling of the battery in package GB-1-2169754561623009. I understand your frustration, and please know that we are here to assist you and ensure a smooth shipping process.
Upon reviewing the package details, I can confirm that the package GB-1-2169754561623009 contains 1 battery , making it classified as dangerous goods is after combine and repacking all your packages, it seems that some of your packages do contain battery as well.
Please note that more than 2 batteries would be classed as dangerous goods.
Rest assured, we can proceed with shipping the packages via DHL as per the country regulations in South Africa.
I apologize for any delays in our response today due to high volume of requests. I assure you that we are committed to resolving this matter promptly and providing you with the assistance you need.
Please let me know your confirmation via email I've sent, and we will proceed accordingly.
Kind regards,
Regilyn
Jenn Rodriguez
15 March 2024
DHL Express Worldwide
JR
I’ve used forward to me about 5 times now and each experience has been nothing short of amazing. Stumbling across this company has been a blessing and I cannot stop raving about them to my friends. The service is quick and efficient, their customer service is some of the best I’ve encountered. I presently use their service to purchase goods from the UK but can’t wait to get an address in Japan as well!!! Thank you to everyone in the UK facility, each of the deliveries I receive are packed beautifully, looking forward to many, many more purchases
Hi Jenn,
Thanks for the 5 star review.
We also have warehouse address location at Japan.
Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.
Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.
Many thanks,
Forward2me
Thanks for the 5 star review.
We also have warehouse address location at Japan.
Please note that this information is readily available on your profile tab under "Warehouse Addresses" for your convenience.
Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are always here to help.
Many thanks,
Forward2me
Unverified Customer
14 March 2024
Unknown Shipment Details
Nica , HONEY is the best !!! I use to do businness with MyUS , ihad a problem with the address . I contacted MyUS , but with a very negative attitude . They didnt want to assist me . Until HONEY started helping me . EVERYTHING WERE SORTED WITHIN A DAY !!!! WELLDONE HONEY , YOU’RE A STAR !!!! Keep up the great service !!!! You’ve won a client for life !!!!🙏🙏🙏🙏
Hi Nico,
Many thanks for the 5 star review for Nica and Honey.
Many thanks for the 5 star review for Nica and Honey.
Unverified Customer
14 March 2024
Unknown Shipment Details
My first order. I've had to discuss the package contents (Island Bakery biscuits and a cup with their logo) with Joyce by e-mail, but everything went well. The package is already in my country and FedEx should deliver it to me tomorrow. Knowing my previous experience with FedEx, they will sent me a letter about payment of custom duties, but that will be a formality.
Update: I need to lower the rating from 5 to 4 stars. One of the boxes of biscuits (Shortbread Biscuits) is missing. Both the original order and details on your website mention 35 boxes. I got only 34.
Update 2: Afher further conversation with Joyce about the missing box, I got a partial refund (the box cost me £2.64). Since everything else was perfect, I'll give back 5 stars.
Update: I need to lower the rating from 5 to 4 stars. One of the boxes of biscuits (Shortbread Biscuits) is missing. Both the original order and details on your website mention 35 boxes. I got only 34.
Update 2: Afher further conversation with Joyce about the missing box, I got a partial refund (the box cost me £2.64). Since everything else was perfect, I'll give back 5 stars.
Hi Piotr,
Thanks for the good feedback.
We do apologise that you are missing box of Shortbread Biscuits from your recent order.
I understand the inconvenience this may have caused, and please be assured that we take matters like this seriously. I believe our team is already working on this for you.
Many thanks,
Forward2me
Thanks for the good feedback.
We do apologise that you are missing box of Shortbread Biscuits from your recent order.
I understand the inconvenience this may have caused, and please be assured that we take matters like this seriously. I believe our team is already working on this for you.
Many thanks,
Forward2me
Unverified Customer
14 March 2024
Unknown Shipment Details
The support gives answers straight and clear, very good, and professional!
Hi Jeff,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
14 March 2024
Unknown Shipment Details
Very helpful. My package was finally located after more than a week. THANK YOU!!!
Hi Rogelio,
Thanks for the feedback.
We understand the frustration that can come with waiting, and we're delighted we could assist in resolving the issue for you.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Many thanks,
Forward2me
Thanks for the feedback.
We understand the frustration that can come with waiting, and we're delighted we could assist in resolving the issue for you.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Many thanks,
Forward2me
Unverified Customer
14 March 2024
Unknown Shipment Details
Extremely good customer service! It is the second time within a few weeks that Jane from the forward2me customer experience team has handled my request very fast and absolutely perfectly! I can definitely
recommend forward2me.
recommend forward2me.
Hi Aage,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
07 November 2023
Unknown Shipment Details
I was so confused with the change that has happened at forward2me, I send a mail to get more info concerning my item and this wonderful person name JANE was very clear on her explanations and quick to reply my email. Thank you so much!
Unverified Customer
06 November 2023
Unknown Shipment Details
Thanks Jane! Excellent customer service. Solved my issue promptly.
Unverified Customer
04 November 2023
Unknown Shipment Details
Had a bit of a hiccup, but my service rep GIRLIE took care of everything and set my mind at ease!