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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.5 5

5
25.415797128945%
4
2.4663251754885%
3
0.98020615948903%
2
0.65136280275723%
1
2.1058622652248%
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Based on 15813 reviews
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reviews of forward2me
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Sweden
UPS Standard Single
AK
Quick, good service!
forward2me
Thank you for your kind words! We're happy to hear you had a quick and positive experience.
Unknown Country
Unknown Shipment Details
Five stars for Lancashire/UK warehouse customer support. It was my first time trying to manage multiple packages, and Jamie quickly and thoroughly assisted with all of my questions (especially impressive, given it’s a Friday afternoon/evening).

Tracy also helped with questions earlier in the week, so shoutout there as well.
forward2me
Thank you so much for the wonderful feedback! We're happy to hear that both Jamie and Tracy provided you with excellent support.
Unknown Country
Unknown Shipment Details
Ewa was SO helpful every step of the way and made a dreadful experience very easy (I shipped a massssive mirror from the UK to their warehouse in Germany and then to Sweden).

The mirror is perfect and all is well! 🪞
forward2me
Thank you for sharing your experience! We're so glad to hear that Ewa was able to make the process smooth for you, especially with such a challenging shipment.
Japan
FedEx International Priority
�
Thank you❣️✨
forward2me
Thanks for the 5 star review.
Fiji
FedEx Connect Plus
CT
Great efficient service.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Used to be good in the past. Now just greedy and cumbersome.
Prices have doubled. Affordable shipping providers like DPD removed from the site. They force "Combine and repack" on random items (I had a tiny 8 grams plastic lid in a perfectly packaged small package, ONE single item, which they forced me to choose "combine and repack" for with zero reason but to get more money out of it and delay my package).

The service is not transparent, greedy (roughly doubling shipment prices, their margin is about 100%), and non reliable.
forward2me
Thank you for sharing your feedback, and I sincerely apologize for the frustration you’ve encountered. It’s disheartening to hear that your recent experience hasn’t lived up to the high standards you previously enjoyed with us.

We will send you an email about this review directly.

Kind regards,
Unknown Country
Unknown Shipment Details
Do not buy anything with this company. My item arrived broken, I sent them all the information requested and now they won’t respond. It’s been over 6 days and still no response. In addition to that they tried to charge me 200 to ship a small doll. I had to fight about that by going all the way to corporate to face them fix it. They will blurr out all of the cheaper shipping options saying they aren’t available to make you choose the highest shipping possible. Do not use this company! I want my money back asap!


Update it is now May 18th and still nothing has been done!
forward2me
Thank you for reaching out and sharing your concerns.

We understand how frustrating this experience has been, and I’m very sorry for the inconvenience caused. I would like to confirm that the issue has now been resolved on our end.

Regarding the damaged item, we have received all the necessary information, and our team has taken appropriate action based on your case. Additionally, the shipping charge concern you raised has also been addressed, and the correct shipping rate was applied after your escalation.

We sincerely apologize for the delay in our response and any confusion caused during the process. We are committed to improving our service and appreciate your patience while we worked through the matter.

If there is anything further we can do to assist or if you are still expecting a refund, please do not hesitate to let us know so we can look into it immediately.

Kind regards,
Unknown Country
Unknown Shipment Details
Excellent service from Nica, she was answered all my questions and support me in my first shipment with Forward2me in UK
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
United States of America
FedEx International Priority
M
I have used these guys 4-5 times from both the UK and Germany. Outstanding service, communication, and ease of use! They are the best out there in this sector. I’m using again in the future.
forward2me
Thank you so much for your kind words and for trusting us with your shipments! We're glad to hear that you've had a great experience with our service.

Customer Satisfaction Team
Unknown Country
Unknown Shipment Details
Kaye and the Forward2me team are amazing!
Really professional and efficient.
They helped me with my queries quickly and made my experience very smooth.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Romania
FedEx International Priority
CAP
This is a company that exemplifies professionalism and transparency, with impeccable dedication. They respond to any inquiry with remarkable promptness and a high level of commitment.
forward2me
Thank you so much for your kind words!
Malaysia
DHL Express Worldwide
NZC
Services are fast and professional.
Unknown Country
Unknown Shipment Details
I had to provide some information for my package that was requested by Honey. She was clear, timely and professional. She was easy to understand, and let me know that I was up to date with sending what I needed. Very low stress!
forward2me
Thank you very much for the 5-star review :D
Unknown Country
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team (Best parcel forwarding service) and specifically "Windy",
First for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Windy" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Windy.
All the best,
KAD your loyal customer.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
United States of America
DHL Express Worldwide
DT
Smooth transaction, valuable service, exceptional customer service.
forward2me
Thank you very much for the 5-star review :D
Unknown Country
Unknown Shipment Details
There was an issue with the invoice and Nica was very kind and helped me a lot! Thank you Nica!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
United States of America
DHL Express Worldwide
JG
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
United States of America
DHL Express Worldwide
TT
Process was pretty easy and my package was sent well packed.
Spain
UPS Standard Single
JA
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Unknown Country
Unknown Shipment Details
El sitio web es agradable a la vista, buena información y precisa
Unknown Country
Unknown Shipment Details
My package arrived, they opened it, no problem, then they dissapeared, stopped answering and i never got my 300dollars worth package
Unknown Country
Unknown Shipment Details
Fast answer in whats up and thay help me for my repack my package
Thank joyce
Unknown Country
Unknown Shipment Details
Nica helped me with everything. She was really patient and helped with every issue I had.
Unknown Country
Unknown Shipment Details
Have been using Forward2me USA a couple times now and its a great service. The site is easy to use, processing of packages is pretty quickly and they have great customer service. When I found out they had a pricemarch guarentee Nica from CS was very helpfull in getting me the discount and adding a final package to the shipment that came my locker during this process.
Unknown Country
Unknown Shipment Details
No one answered my queries. It took me three agonising weeks till I sorted the site use.
The site is too difficult to negotiate. Too many staff tried to help me and most sent me"Go to FAQ."

I will never use this again and certainly not if I was made aware that it would cost another $200 to send a small light weight parcel.!
I tried for days on end to get help. Often in tears thinking I would NEVER get my parcel. I felt totally held to ransom.
NEVER AGAIN…….
Unknown Country
Unknown Shipment Details
They have helped me in a very short time to be able to track my Fashion Choice packages, excellent from Honey
Unknown Country
Unknown Shipment Details
Nica at forward2me U.K. Did a top-notch job at combining my parcels for shipment and quickly arranging a quote for a longer than normal parcel.
Unknown Country
Unknown Shipment Details
Jane is amazing. She was able to help me very quickly. Thanks again
Unknown Country
Unknown Shipment Details
Thank you Joyce for your help! Fast and efficient response by forward2me. I really appreciate it.
Hungary
UPS Standard Single
GB
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Unknown Country
Unknown Shipment Details
Speed and care with our order, I just have to thank Joyce for her attention and for following up until I received my order.👏👏
Saudi Arabia
FedEx International Economy
SA
Proffesional handling of parcels. Quick service, and compatative prices.
Unknown Country
Unknown Shipment Details
Very nice organisation fast, trustworthy and secure. Special mention to Jane who solves problems at lightning speed.
Unknown Country
Unknown Shipment Details
Shipments from UK, Germany and now trying USA. Thanks to Nica now I can start using their new warehouse in the States. Looking forward to opening many new business opportunity with this new option available.
Finland
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
United States of America
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Germany
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.

Thanks for all your help and Information.
Unknown Country
Unknown Shipment Details
First of all, very good customer service. Julia is interested and always gives you the first priority. I will write about my experience with shipping later.
Unknown Country
Unknown Shipment Details
Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order
Unknown Country
Unknown Shipment Details
I've been working with Forward2Me since 2012 and they've done a wonderful job so far. And recently as I've been acquainted with Joyce at their helpdesk I noticed that they've improved even more. Joyce is always kind and polite doing her best immediately and promptly. Thank you Joyce, thank you Forward2Me guys. Cheers...
France
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Unknown Country
Unknown Shipment Details
Nica was nice and helpfull she help to combine shipping
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Germany
DPD Classic
GW
Quick delivery without further involvement. Support for Custom's clearance was also organized.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Great chat with Jane who quickly helped me with my query.
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane.❤️
Australia
DHL Express Worldwide
JS
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
forward2me
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
India
DHL Express Worldwide
MR
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Unknown Country
Unknown Shipment Details
I'm very glade that Julie assist me she is very serious and hardworking
And the most important Julie had solved my all inquiries,
Thank you so much Julie...!
Take care, and always bee happy 😊
Australia
UPS Express Saver
AM
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
Unknown Country
Unknown Shipment Details
Regilyn answered all my questions and was very enthusiastic to answer my difficult and complex questions. She helped me to get my items packaged correctly for a very affordable price.
Unknown Country
Unknown Shipment Details
I was very satisfied with the customer support. Help was provided very quickly. Thanks specifically Windy.
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