Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
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Unverified Customer
31 August 2024
Unknown Shipment Details
Many thanks for the 5 star review for Joyce❤️
Petr H
31 August 2024
UPS Standard Single
PH
I had to pay the delivery on your website. And I had to pay while it arrived
Unverified Customer
31 August 2024
Unknown Shipment Details
I have a good experience with this company. Amazing support, good and quick comunication. Package arrived in good conditions (U.S). My support buddy was Joyce.
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
30 August 2024
Unknown Shipment Details
I have a good experience with this company. Amazing support, good and quick comunication. Package arrived in good conditions (U.S). My support buddy was Joyce.
Unverified Customer
30 August 2024
Unknown Shipment Details
Windy from froward2me was prompt and AMAZING!
Many thanks for the 5 star review for Windy. ❤️
Unverified Customer
30 August 2024
Unknown Shipment Details
Query dealt with quickly, Regilyn very helpful!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
30 August 2024
Unknown Shipment Details
Windy was great! Super responsive and found a solution to a problem that emerged with a couple of my deliveries. Thank you!
Many thanks for the 5 star review for Windy. ❤️
Unverified Customer
30 August 2024
Unknown Shipment Details
Joyce ⭐️⭐️⭐️⭐️⭐️
Preston warehouse Great Britain
Preston warehouse Great Britain
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
30 August 2024
Unknown Shipment Details
Best customer care ever!
Many thanks for the 5 star review. 😊
Unverified Customer
30 August 2024
Unknown Shipment Details
I had contact with Joyce. She helped me great and answered all my questions!!
Many thanks for the 5 star review for Joyce❤️
SD
30 August 2024
UPS Standard Single
S
The transport is a lot, minimum 22$ and they also include the price of the amount paid to the carrier in the invoice so you have to pay double tax on it.
There is nowhere mentioned that you must confirm your address with your id. You are only asked to provide that when you encounter your first package and try to ship it. Why you have to confirm it when you basically pay for it to be shipped and declare all the values? you also have to do the border processes yourself and redo the list of items again because it wasn't properly communicated to the first in the first place when you completed it.
For the Japanese warehouse, I have no complaints but for the German one they over-opened all the packages with the motive that is to ensure that you don't have illegal goods to your region. Mate, it came to Europe it was already inspected properly, with an x-ray as it should be done, to ensure nothing illegal for the EU is inside. Even the sealed boxes where opened. You don't even at least get pictures of the package to know if something was missing or damaged when it arrived to them, and I had items missing and didn't know if I should contact them or the other firm to reship it to them and the repay the shipping price :). Also, you have 30 days storage but if you combine a package with 1 day left with another one that has more days left for combine shipping, you now have 1 day left on the combined package. Aaaand if you do this when that package has only a few hours left, which takes a few hours to a day, congrats now you have to pay for extended storage :).
Overall I would only recommend it if you don't have any other alternatives and don't care if some of your goods are missing or seen by someone else and pay a lot of money for subpar delivery.
Update: since privacy doesn't seem to be their concern at all (disclosing names seen on other reviews as well) and the FAQ is considered legally binding to them and is my fault that I read the terms of service and the privacy notice which btw doesn't mention handle of this data.
PS: the blue picture button that is mentioned, only shows the picture that is included in the email that they received a package for you, which is the package sealed with the shipping details on it. So yeah not addressing that a second useless verification can lead to missing items.
There is nowhere mentioned that you must confirm your address with your id. You are only asked to provide that when you encounter your first package and try to ship it. Why you have to confirm it when you basically pay for it to be shipped and declare all the values? you also have to do the border processes yourself and redo the list of items again because it wasn't properly communicated to the first in the first place when you completed it.
For the Japanese warehouse, I have no complaints but for the German one they over-opened all the packages with the motive that is to ensure that you don't have illegal goods to your region. Mate, it came to Europe it was already inspected properly, with an x-ray as it should be done, to ensure nothing illegal for the EU is inside. Even the sealed boxes where opened. You don't even at least get pictures of the package to know if something was missing or damaged when it arrived to them, and I had items missing and didn't know if I should contact them or the other firm to reship it to them and the repay the shipping price :). Also, you have 30 days storage but if you combine a package with 1 day left with another one that has more days left for combine shipping, you now have 1 day left on the combined package. Aaaand if you do this when that package has only a few hours left, which takes a few hours to a day, congrats now you have to pay for extended storage :).
Overall I would only recommend it if you don't have any other alternatives and don't care if some of your goods are missing or seen by someone else and pay a lot of money for subpar delivery.
Update: since privacy doesn't seem to be their concern at all (disclosing names seen on other reviews as well) and the FAQ is considered legally binding to them and is my fault that I read the terms of service and the privacy notice which btw doesn't mention handle of this data.
PS: the blue picture button that is mentioned, only shows the picture that is included in the email that they received a package for you, which is the package sealed with the shipping details on it. So yeah not addressing that a second useless verification can lead to missing items.
Hi SD,
Thank you for sharing your feedback with us. We appreciate all insights, whether positive or negative.
We strive to be clear with our pricing. You can view our rates here: https://www.forward2me.com/pricing/. By calculating the fees in advance, you can avoid any surprises with shipping costs.
Unfortunately, there’s been confusion about whether the shipping price needs to be included on the commercial invoice. Some customers and couriers have conflicting opinions, and it seems to vary by customs office. We allow customers to decide if they want this information included on the invoice.
I’m sorry for any inconvenience with the address verification process. For our Germany warehouse, it's clearly stated on our website that this document is required before shipping. You can find the details in the FAQ section here: Germany Warehouse https://www.forward2me.com/warehouses/germany/
I understand your concern about the inspection of packages. We do this to comply with regulations. Customers can request photos of their packages directly from their account by clicking the blue camera icon in their package inbox.
Due to our limited storage space, we can only provide up to 30 free days of storage for each box we receive.
After the first 30 days of storage, we must charge 0.50p each day, and this is something we must clearly state for our package. 9 Delivery and Storage of the terms of trade:- https://www.forward2me.com/terms-of-trade/
With regards to this review, I believe you have agreed to shown your names, here is the link for Trustpilot. https://support.trustpilot.com/hc/en-us/articles/360000253548-Where-will-my-reviews-be-displayed
We value your feedback and are committed to improving our service based on your experience. If you have any further questions or need assistance with any issues, please don’t hesitate to reach out. We want to ensure that your experience with us meets your expectations.
Many thanks,
Forward2me
Thank you for sharing your feedback with us. We appreciate all insights, whether positive or negative.
We strive to be clear with our pricing. You can view our rates here: https://www.forward2me.com/pricing/. By calculating the fees in advance, you can avoid any surprises with shipping costs.
Unfortunately, there’s been confusion about whether the shipping price needs to be included on the commercial invoice. Some customers and couriers have conflicting opinions, and it seems to vary by customs office. We allow customers to decide if they want this information included on the invoice.
I’m sorry for any inconvenience with the address verification process. For our Germany warehouse, it's clearly stated on our website that this document is required before shipping. You can find the details in the FAQ section here: Germany Warehouse https://www.forward2me.com/warehouses/germany/
I understand your concern about the inspection of packages. We do this to comply with regulations. Customers can request photos of their packages directly from their account by clicking the blue camera icon in their package inbox.
Due to our limited storage space, we can only provide up to 30 free days of storage for each box we receive.
After the first 30 days of storage, we must charge 0.50p each day, and this is something we must clearly state for our package. 9 Delivery and Storage of the terms of trade:- https://www.forward2me.com/terms-of-trade/
With regards to this review, I believe you have agreed to shown your names, here is the link for Trustpilot. https://support.trustpilot.com/hc/en-us/articles/360000253548-Where-will-my-reviews-be-displayed
We value your feedback and are committed to improving our service based on your experience. If you have any further questions or need assistance with any issues, please don’t hesitate to reach out. We want to ensure that your experience with us meets your expectations.
Many thanks,
Forward2me
Unverified Customer
30 August 2024
Unknown Shipment Details
Joyce in the UK warehouse was really helpful and quick to answer questions. I will use forward2me again - great experience!
Unverified Customer
30 August 2024
Unknown Shipment Details
I've been communicating with Joyce through email for a while now and anytime I have a question she is very helpful, kind, and is able to provide clear answers. I really have appreciated help with using forward2me.
Unverified Customer
30 August 2024
Unknown Shipment Details
I had a request concerning a delivery. I was assisted promptly by the customer agent Jane.
Many thanks for the 5 star review for Jane❤️
Christian L
30 August 2024
DHL Express Worldwide
CL
The best service and very fast shipping. Never any trubbel and delivers very good value and service.
Unverified Customer
29 August 2024
Unknown Shipment Details
Nica and Julie were great helping me forwarding my order as quickly as possible from the Delaware warehouse.
Thank you so much! I will definitely use your professional and quick service again in the near future. Package arrived to the UK very quickly too even though I opted for the cheapest shipping option.
Thank you so much! I will definitely use your professional and quick service again in the near future. Package arrived to the UK very quickly too even though I opted for the cheapest shipping option.
Many thanks for the 5 star review for Julie and Nica. ❤️
Unverified Customer
28 August 2024
Unknown Shipment Details
Wonderful website. Very easy to use and professional. I experienced an issue (caused by me) and Jane was very quick to help and rectify the issue.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
28 August 2024
Unknown Shipment Details
Awesome service , thanks ‘Jane’ for looking after my shipment questions
Many thanks for the 5 star review for Jane❤️
Andrew B
28 August 2024
UPS Standard Single
AB
The process worked ordering the item and it was delivered to my Forward2Me address in Germany.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
I chose UPS as the courier as they said it would be delivered to my address in England in 3-5 working days. It actually took double that time. It seemed to spend a week in Poland.
I cannot hold Forward2Me responsible for the delay.
Chantel M
28 August 2024
DHL Express Worldwide
CM
Now Shop and Ship is no longer working in Bahrain. This forward2me was suggested as another option. It was excellent and quick. Would recommend.
Unverified Customer
27 August 2024
Unknown Shipment Details
Thank you Regilyn
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
27 August 2024
Unknown Shipment Details
A customer service representative named JANE really helped me resolve my worries regarding my shipment and the payment process. They were quick to respond and very clear and helpful.
Unverified Customer
27 August 2024
Unknown Shipment Details
customer service is so incredibly helpful and responsive, a seller I bought clothes from included some tea in the package (couldn't be shipped internationally) and Nica and Joyce at forward2me's Preston (UK) location gave me the option of having the tea disposed of before having my parcel shipped. Thank you Nica and Joyce, it's much appreciated!
Many thanks for the 5 star review for Nica and Joyce❤️
Mikhail F
26 August 2024
UPS Standard Single
MF
Shipping princes are the best. And the possibility to upload invoices with the parcel makes customns clearing automatic, witthout other communication with customs office.
Unverified Customer
25 August 2024
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team and specifically "JOYCE",
first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
JOYCE communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for JOYCE.
All the best,
first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
JOYCE communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for JOYCE.
All the best,
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
24 August 2024
Unknown Shipment Details
Thank you JOYCE
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
24 August 2024
Unknown Shipment Details
I recently used Forward2me for shipping some items from the Germany to the UK, and I couldn't be happier with the service I received. From start to finish, the process was seamless and efficient. The website was easy to navigate, and the pricing was transparent. The package arrived quickly and in perfect condition. Customer service was also excellent - they were responsive and helpful whenever I had a question. I would highly recommend Forward2me to anyone looking for a reliable and trustworthy forwarding service. Thank you for a job well done!
Many thanks for the 5 star review. 😊
Unverified Customer
24 August 2024
Unknown Shipment Details
I’ve been using forward2me for about - year, usually just for things that won’t ship to UK.
Always good service so recently I’ve started using for things that will ship to UK but are cheaper to combine.
I’ve had to contact customer service a few times due to errors by 3rd party couriers (bad labelling) and the speed of response is really good and they have always found my packages, sent me a picture and added it to my “Ready to Ship” list.
I’ve got a big combination order stacking at the moment and have excellent help from Honey in customer service.
Shipping options to UK are many with a good range depending on how fast you want things.
Recommended
Always good service so recently I’ve started using for things that will ship to UK but are cheaper to combine.
I’ve had to contact customer service a few times due to errors by 3rd party couriers (bad labelling) and the speed of response is really good and they have always found my packages, sent me a picture and added it to my “Ready to Ship” list.
I’ve got a big combination order stacking at the moment and have excellent help from Honey in customer service.
Shipping options to UK are many with a good range depending on how fast you want things.
Recommended
Thank you for your continued trust in forward2me! We're delighted to hear that you've had positive experiences with our service, especially when combining shipments for cost efficiency.
Many thanks,
Forward2me
Many thanks,
Forward2me
Unverified Customer
23 August 2024
Unknown Shipment Details
Always use forward2me for my parcel forwarding services, trusted and reliable partner for all my international deliveries, and very helpful & friendly customer service by Nica.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
22 August 2024
Unknown Shipment Details
This is a terrific service, and I'd call out JOYCE from the warehouse team is a terrific team member, ably resolving my questions about delivering my unusual items. 5-star service, all around!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
22 August 2024
Unknown Shipment Details
Had the opportunity to be helped by Regilyn and it was a pleasure. Very kind and very thorough in her explanations of where to find information and whether or not I was completing the steps properly. Thank you again for all your help!
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
22 August 2024
Unknown Shipment Details
The issue is that the shipment that arrived to me was a broken perfume.
This perfume is expensive and I paid a large amount for shipping and safety
I deal with you monthly to ship perfumes. This is sad.
I demand compensation for the broken perfume.
This perfume is expensive and I paid a large amount for shipping and safety
I deal with you monthly to ship perfumes. This is sad.
I demand compensation for the broken perfume.
Unverified Customer
22 August 2024
Unknown Shipment Details
Always great service and prompt delivery, thanks to Honey for contacting me and getting my packages in the inbox
Many thanks for the 5 star review for Honey. ❤️
Unverified Customer
22 August 2024
Unknown Shipment Details
Everything worked very well, even my packing was not easy to manage. "JOYCE" from customer service was one of the best agents i every had in this branche. Thanks a lot!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
22 August 2024
Unknown Shipment Details
My personal shopper Joyce was super lovely. Very patient and super helpful while I was trying to buy some shoes, she made sure the size was correct and helped me make sure my info was all correct. Thank you Joyce
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
21 August 2024
Unknown Shipment Details
I really love the service of forward2me. Tried other providers before and not one was as good as forward2me. They are fast, reliable and always friendly. Lately a package got lost and the amazing US warehouse support team (namely Joyce and Aimee) were very helpful and i got a full refund in the end.
Many thanks for the 5 star review for Joyce and Aimee ❤️
Unverified Customer
21 August 2024
Unknown Shipment Details
We have been forwarding some parcels in the last few months and never had any issues. For the last parcel there was an issue caused by a misunderstanding on our side, but JOYCE from customer services was super helpful in getting it sorted. Can only recommend!
Many thanks for the 5 star review for Joyce❤️
Hans De Beucker
21 August 2024
UPS Standard Single
HDB
The store I ordered from was unable to use the provided UK address because the format was incorrect. After the store called forward2me though everything could be resolved and I received my package without any further problems. It's the first time I ever used such a service and despite the hitch I am satisfied.
Thank you for sharing your feedback! We’re glad to hear that, despite the initial address issue, everything was resolved and you received your package without any further problems. We apologize for any inconvenience caused by the address format issue, and we appreciate your understanding and patience as we worked through it. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We’re here to help!
Many thanks,
Forward2me
Many thanks,
Forward2me
Unverified Customer
21 August 2024
Unknown Shipment Details
I initially did have a subpar experience with this company and had trouble with the customer service. However Aimee reached out and went above and beyond to make sure I had a good experience. Both her a Honey did a great work and I can now say I had pleasurable experience after all. Thanks again!
Many thanks for the 5 star review.
Unverified Customer
20 August 2024
Unknown Shipment Details
Nica was very kind to me, a Japanese person who is not good at English.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
20 August 2024
Unknown Shipment Details
Just signed up with Forward2me so I could purchase a book which is only available for order and shipping within the US to be delivered to the UK.
After purchasing the book, had a query about when I would make payment for the US to UK shipping. Received a very helpful same-day response from Jane who answered my query, outlining next steps to facilitate shipping my package from the US warehouse to my home address. Website, customer service and shipping pathway/payment all seems very well thought through. Am anticipating a trouble-free shipping service from Forward2me.
After purchasing the book, had a query about when I would make payment for the US to UK shipping. Received a very helpful same-day response from Jane who answered my query, outlining next steps to facilitate shipping my package from the US warehouse to my home address. Website, customer service and shipping pathway/payment all seems very well thought through. Am anticipating a trouble-free shipping service from Forward2me.
Many thanks for the 5 star review for Jane❤️
Unverified Customer
20 August 2024
Unknown Shipment Details
Excellent customer support by NICA but laborious process to get the package actually shipped to me because of Germany regulations and the nature of my package
Many thanks for the 5 star review for Nica❤️
Unverified Customer
19 August 2024
Unknown Shipment Details
Any help i needed, they were super quick to respond despite the time difference ! The whole process is fairly easy too. Thanks a lot :)
Many thanks for the 5 star review. 😊
Unverified Customer
19 August 2024
Unknown Shipment Details
Ég upplifði mjög góða þjónustu hjá þessu fyritæki.
Það var búið að mæla með því að ég notaði þetta fyritæki sem milligönguaðila fra Bandaríkjunum til Íslands og gerði ég það með mjög góðum árangri. Joyce í þjónustuverinu aðstoðaði mig framúrskarandi vel.
Það var búið að mæla með því að ég notaði þetta fyritæki sem milligönguaðila fra Bandaríkjunum til Íslands og gerði ég það með mjög góðum árangri. Joyce í þjónustuverinu aðstoðaði mig framúrskarandi vel.
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
18 August 2024
Unknown Shipment Details
Joyce and Jane gave good customer service and assisted me in shipping my items :)
Many thanks for the 5 star review for Jane and Joyce. ❤️
Unverified Customer
18 August 2024
Unknown Shipment Details
Mega good services , Jane is best support
Many thanks for the 5 star review for Jane❤️
Unverified Customer
18 August 2024
Unknown Shipment Details
My experience with Forward2Me has been excellent. Jane assisted me throughout the process, from setting up my account to handling my shipments. The ability to use their Japanese warehouse address for international shipping was a huge advantage. Everything was handled professionally, and I would definitely use their service again. Thanks, Jane, for your help!
Many thanks for the 5 star review for Jane❤️
Unverified Customer
18 August 2024
Unknown Shipment Details
I had a problem with the shipping address and the problem was solved with the help of Mr. JOYCE
Thank you
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
17 August 2024
Unknown Shipment Details
I am deeply disappointed with forward2me due to multiple unresolved issues. I filed a return request two weeks ago and clearly communicated a return deadline of August 14th. Despite daily follow-ups, the package has still not been shipped as of August 17th, and the only explanation I've received is that the team is still "locating" my package. This lack of action and clarity is unacceptable. I'm still in discussions with the seller to see if they will accept my package, given that the delay in returning was not my fault. However, I'm unsure what to expect from both the seller and the forwarder at this point.
Furthermore, their fees for combining and repacking are misleading, as the website does not state that these are charged per package. They also failed to honor a price match guarantee by dismissing a cheaper competitor as "not a competitor".
The only positive aspect was the waiving of an overstorage fee due to their slow response. However, this small gesture does not make up for the significant issues with their service.
Based on my experience, I cannot recommend forward2me. Their service has been unreliable, and their handling of time-sensitive matters is particularly poor. If you need dependable package forwarding, look elsewhere.
Furthermore, their fees for combining and repacking are misleading, as the website does not state that these are charged per package. They also failed to honor a price match guarantee by dismissing a cheaper competitor as "not a competitor".
The only positive aspect was the waiving of an overstorage fee due to their slow response. However, this small gesture does not make up for the significant issues with their service.
Based on my experience, I cannot recommend forward2me. Their service has been unreliable, and their handling of time-sensitive matters is particularly poor. If you need dependable package forwarding, look elsewhere.
Hi Andrei,
Thank you for taking the time to share your experience with us. I'm deeply sorry to hear that your recent experience with Forward2me has been disappointing and that our service did not meet your expectations.
I will investigate the issue further and will give you proper answer via email.
Many thanks,
Forward2me
Thank you for taking the time to share your experience with us. I'm deeply sorry to hear that your recent experience with Forward2me has been disappointing and that our service did not meet your expectations.
I will investigate the issue further and will give you proper answer via email.
Many thanks,
Forward2me
Unverified Customer
17 August 2024
Unknown Shipment Details
So happy I found Forward2me! Only way I could have gotten my euro doona in the us and I’m so grateful because it’s so much better and makes my life so much easier. The support the company provided to help me through the process was incredible! So communicative and thorough. Thank goodness for this company!
Thank you so much for your kind words! 🌟 It’s wonderful to know that our support made the process smoother for you. We’re here whenever you need us, and we’re so happy to have been part of your experience. Thank you for choosing Forward2me!
Pacco arrivato nei tempi stabiliti in base al tipo di servizio scelto.
Supporto estremamente disponibile e responsivo.
Sicuramente un servizio altamente consigliato.
Many thanks to Joyce that has my back for every request/doubt.