Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
05 December 2020
DHL Express Worldwide
Verified Customer
05 December 2020
DHL Express Worldwide
VC
Give me better overview of the shipping before I convert to combine Packaging.
Hi,
I'm sorry to hear that we haven't met your expections on this occasion however we do take on board your comments, customer feedback is very important to us.
I see that you are unhappy that we did not clarify the price for shipping before you went ahead with the combine and repack option. We do our very best to be open and honest with our customers however it is difficult to provide the exact price for shipping before goods are repacked seeing we don't have the exact weight and dimensions of the final package at this stage, we can only estimate the costs.
Shipping costs are calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping price is only calculated on the actual weight when this is higher than the volumetric weight.
So customers can ensure that they are receiving the maximum value for shipping we offer our combine and repack service. Once our warehouse team receive a request from a customer they pick the parcels from the warehouse and repack them as efficiently as possible, then the final weight and dimensions are entered on the parcel to give the final shipping price.
When we estimate if this service is cost effective we can only measure the price again the actual current weight before optimisation and the current volumetric weight. We then show the worst and best price the service could offer so the customer has the choice to go ahead or not. On most occasions we can reduce the overall price for shipping by reducing the volume of the parcel however this is not always possible, which I believe is the case with your parcel.
I hope this explanation helps you understand how the combine and repack service works, I will contact you directly now to see if there is anything else I can do to resolve your issues and hopefully you will look to use our service again in the future.
Kind Regards,
Tracy.
I'm sorry to hear that we haven't met your expections on this occasion however we do take on board your comments, customer feedback is very important to us.
I see that you are unhappy that we did not clarify the price for shipping before you went ahead with the combine and repack option. We do our very best to be open and honest with our customers however it is difficult to provide the exact price for shipping before goods are repacked seeing we don't have the exact weight and dimensions of the final package at this stage, we can only estimate the costs.
Shipping costs are calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping price is only calculated on the actual weight when this is higher than the volumetric weight.
So customers can ensure that they are receiving the maximum value for shipping we offer our combine and repack service. Once our warehouse team receive a request from a customer they pick the parcels from the warehouse and repack them as efficiently as possible, then the final weight and dimensions are entered on the parcel to give the final shipping price.
When we estimate if this service is cost effective we can only measure the price again the actual current weight before optimisation and the current volumetric weight. We then show the worst and best price the service could offer so the customer has the choice to go ahead or not. On most occasions we can reduce the overall price for shipping by reducing the volume of the parcel however this is not always possible, which I believe is the case with your parcel.
I hope this explanation helps you understand how the combine and repack service works, I will contact you directly now to see if there is anything else I can do to resolve your issues and hopefully you will look to use our service again in the future.
Kind Regards,
Tracy.
Amelia York
05 December 2020
DHL Express Worldwide
AY
I used forward2me for first time. It was easy to join, they made it so easy to have my UK book shipped to them n then they shipped it to me immed. upon receiving it i rec'd notice, i paid n they shipped out next day. I couldn't have asked for a better service. Will be back again. Thank U fwd2me for having this service. If it wasn't for U i would of lost out on a precious bible i wanted. Only one issue i had is that it gave us a different address then what fwd2me gave us. We had to immed. alert the bookstore to send to correct address. Please fix this!
Sindri Arnarson
05 December 2020
DHL Express Worldwide
SA
Quick and reliable
MARIA GARCIA
04 December 2020
DHL Economy Select
MG
siemre he querido comprar desde Inglaterra y no pensé que fuera tan fácil, les agradezco mucho, 2 compras ya y siempre al segundo día ya está mi paquete en casa
Verified Customer
04 December 2020
UPS Express Saver
VC
As always excellent service. Pack my package nicely. Thanks to Ryan for preparing my package with care. Keep it up you make my shopping in UK a positive one.
John McDevitt
04 December 2020
DHL Express Worldwide
JM
Easy to use
Verified Customer
04 December 2020
DHL Express Worldwide
VC
Excellent service and very fast.
Verified Customer
04 December 2020
DPD Classic
VC
Everything was fine as usual. Fast delivery, good packaging. i can really recommend forward2me. I have been using forward2me for some time now because some sellers in the UK do not ship to Austria.
I get a list of shipping companies to choose from with varying prices. The prices are fair - especially because I know how much shipping costs from the UK to Austria.
I get a list of shipping companies to choose from with varying prices. The prices are fair - especially because I know how much shipping costs from the UK to Austria.
Thien Tran
04 December 2020
DHL Express Worldwide
TT
Excellent and fast. Very well packaged.
Verified Customer
04 December 2020
DHL Express Worldwide
VC
Professional company, fast action, amazing service
Gerald Clarke
04 December 2020
UPS Express Saver
GC
excellent service, goods come in are repacked combined or dispatched with speed, care, and diligence.
when you select a premium service it is great to get that service.
when you select a premium service it is great to get that service.
Abdulrahman Alsulaiman
04 December 2020
DHL Express Worldwide
AA
excellent service , great attentiveness politeness and high care by customer service .everything is good and easy to interact with and it is the easiest to use for the UK address and the free tax address is beneficial in my case since I don't live in the UK.
I would like to bring your attention that I dealt with Forward2Me German site and I will never ever deal with them again because of Their bad behavior and wasting time and their charging price . Hoping that Turkish and Japan side are not like this.
Can I buy from Germany and send it to the UK?
Thank you very much for your cooperation with us.
I would like to bring your attention that I dealt with Forward2Me German site and I will never ever deal with them again because of Their bad behavior and wasting time and their charging price . Hoping that Turkish and Japan side are not like this.
Can I buy from Germany and send it to the UK?
Thank you very much for your cooperation with us.
Verified Customer
04 December 2020
DHL Express Worldwide
VC
My glass items were packed very well and made it to me in one piece. Wonderful customer service!!
Verified Customer
04 December 2020
DHL Express Worldwide
VC
I've purchased items on UK, Japan and Turkey and each of the addresses provided work properly as expected.
Awesome service!
Awesome service!
Verified Customer
04 December 2020
DHL Express Worldwide
VC
配送がとても早く、安心して利用することができます。
Malgorzata Badowski
04 December 2020
DHL Express Worldwide
MB
Excellent Service!
Verified Customer
04 December 2020
DHL Express Worldwide
VC
Yes, Iwould like to use again!!
Mitchell N
04 December 2020
DHL Express Worldwide
MN
A little pricey, but very speedy delivery to Australia so am pleased about that
David Roberts
03 December 2020
TNT Express Non-Docs
DR
Very fast delivery.
Verified Customer
03 December 2020
DHL Express Worldwide
VC
A thoroughly professional service!
Thank you.
Thank you.
Verified Customer
03 December 2020
DPD Classic
VC
Bad customer service
Hi,
Many thanks for reviewing our service however I'm really disappointed to see that you are unhappy with the service we have provided.
I'm sorry that you have not explained the reason for this review further as I have looked back at our correspondence with you and can only see that our agents have done their very best to provide you with the best service possible.
I can see that you are unhappy that we are unable to deduct vat from your shipping invoice however due to you not yet having a valid EU Vat number we cannot take off the vat on your invoices, once your application for this number has been approved and received we will be more than happy to action your request. However for the time being we have to follow the correct guidelines for this procedure.
We see that you have submitted some requests for our repacking service however due to the size of your parcels we was unable to provide you with your preferred service. This restriction is made by the courier and not ourselves so unfortunately we are unable to ship a parcel which is larger than the permitted size for the service set by the courier.
I hope this covers all the points you are unhappy with, our Customer Service team have a very good reputation and we will that we always go above and beyond for the customer which sets us aside from our competitors.
Kind Regards,
Tracy.
Many thanks for reviewing our service however I'm really disappointed to see that you are unhappy with the service we have provided.
I'm sorry that you have not explained the reason for this review further as I have looked back at our correspondence with you and can only see that our agents have done their very best to provide you with the best service possible.
I can see that you are unhappy that we are unable to deduct vat from your shipping invoice however due to you not yet having a valid EU Vat number we cannot take off the vat on your invoices, once your application for this number has been approved and received we will be more than happy to action your request. However for the time being we have to follow the correct guidelines for this procedure.
We see that you have submitted some requests for our repacking service however due to the size of your parcels we was unable to provide you with your preferred service. This restriction is made by the courier and not ourselves so unfortunately we are unable to ship a parcel which is larger than the permitted size for the service set by the courier.
I hope this covers all the points you are unhappy with, our Customer Service team have a very good reputation and we will that we always go above and beyond for the customer which sets us aside from our competitors.
Kind Regards,
Tracy.
Maurizio Panzica
03 December 2020
DHL Economy Select
MP
Ennesima conferma della qualità del servizio offerto. Questa volta ho usato il mio indirizzo in Germania. La spedizione è stata processata in meno di 24 h.
Un po' caro il costo del trasporto tramite DHL, ma comunque entro i limiti della decenza! Grazie!
Un po' caro il costo del trasporto tramite DHL, ma comunque entro i limiti della decenza! Grazie!
Omar Hamdan
03 December 2020
DHL Express Worldwide
OH
it is very good ❤️❤️❤️
Verified Customer
02 December 2020
DHL Express Worldwide
VC
スムーズな転送でビックリするくらい早く届きました。輸送にもっと時間がかかっても良いので低価格のプランがあるとなお良いかなぁと思いました。
Verified Customer
02 December 2020
DHL Express Worldwide
VC
It's so easy to use and allows me to buy packages delivered only to UK and DE, but then forward to different countries. Great service, much recommended, fast (they forwarded the package same day on Friday, and I received it on Monday in Poland, just wow)
Nipun Malintha
02 December 2020
UPS Express Saver
NM
Fast delivery
Ismail Alridi
02 December 2020
DHL Express Worldwide
IA
Although I faced some delay in the order and it was delayed, I got a refund from the team which was a great overall experience and the communication was helpful.
Hi,
Many thanks for providing us with your feedback on the service forward2me provided you.
I'm so pleased we managed to meet your expectations and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Many thanks for providing us with your feedback on the service forward2me provided you.
I'm so pleased we managed to meet your expectations and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Verified Customer
02 December 2020
DHL Express Worldwide
VC
excellent!
Verified Customer
02 December 2020
TNT Economy Express
VC
Excellent trustworthy service
Cristian
02 December 2020
DHL Express Worldwide
C
Fast processing, easy to use site, clear information, perfect delicery.
Nani
01 December 2020
DHL Express Worldwide
N
First time using it and I was able to get my order in such a quick time frame. Shipping is a little expensive depending how much it weighs, but other than that I highly recommend!!
Verified Customer
01 December 2020
DHL Express Worldwide
VC
great service, the customer service agent was really helpful in sorting out an issue I was having with the shipping options
Amit Shaked
01 December 2020
DHL Express Worldwide
AS
Efficient and informative
Verified Customer
01 December 2020
DHL Express Worldwide
VC
Atendeu plenamente todas as expectativas, com um serviço rápido e profissional, informando todos os andamentos do processo. Parabéns!!
Verified Customer
01 December 2020
DHL Express Worldwide
VC
英国から発送依頼を行ってから数日で日本に到着しました。５ヵ所で購入した商品を一括で転送したのですが、１箱にまとめられるわけではなく５個口で転送されました。それでも送料が割高になるわけではないので問題ないです。もしコワレモノを購入された場合であれば、箱の詰め替えサービス(有料)もあるので利用する価値があると思いす。今回は英国にしか発送してもらえない商品を購入することができたので良かったです。もう既に他に購入したい商品を見つけてしまっているので、近いうちに再び利用することになりそうです。
Angela Hunter
01 December 2020
UPS Express Saver
AH
Happy with the experience. Website experience was easy. No issues whatsoever. My package was prepared by Alex - well prepared and consolidated in one box. Also left a nice note.
Verified Customer
01 December 2020
DHL Economy Select
VC
The procedure for handling brandy is too complicated. This really should be resolvable via the website.
Kevin Weir
01 December 2020
DHL Express Worldwide
KW
As advertised forward2me offered great service. Perfect for sending parcels to South Africa, where local postage is unreliable and courier services are needed.
Verified Customer
01 December 2020
DPD Classic
VC
Geweldig dat dit kan super
Stephanie Helton
01 December 2020
DHL Express Worldwide
SH
Shaun did a wonderful job repacking my items! Another great experience from Forward 2 Me as always! Thank you!
James Jones
01 December 2020
UPS Express Saver
JJ
The whole experience went very smoothly. I was able to have an item shipped from the UK to the US without any issues. Just provided the given warehouse address on the order and I was notified by forward2me when it arrived. I paid the shipping and it was sent out quickly. I would definitely use the service again for companies that do not otherwise ship to the US.
Makoto
01 December 2020
DHL Express Worldwide
M
Good support and fast service.
Hanan Jamri
01 December 2020
DHL Express Worldwide
HJ
Excellent, fast and super
Verified Customer
30 November 2020
DHL Express Worldwide
VC
I would recommend them and buy from them again
Perfect service ?
Perfect service ?
Verified Customer
30 November 2020
TNT Express Non-Docs
VC
Fast Service. On time delivered.
Orli Grobler
30 November 2020
DHL Express Worldwide
OG
it would be nice to have more postal options as all the couriers are expensive.
Verified Customer
30 November 2020
DHL Express Worldwide
VC
With Anna's and Aimee's continuous support, a real expensive parcel has been shipped from the Germany Warehouse with one single day of delay.
Thanks!
Thanks!
Peter Lilius
30 November 2020
DHL Express Worldwide
PL
Fungerar precis som det ska. Snabbt utan några problem.
David Osorio
30 November 2020
DHL Express Worldwide
DO
Excellent service, it was pretty fast and when I had to contact customer service, they were extremely helpful and answered my questions In a timely manner, I will definitely use them again, price was good too.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service we have provided.
In 2018 the Australian government introduced GST on all goods imported into Australia under the value of $1000 AUD. Due to the volume of parcels we ship to Australia we were advised that we needed to register for collecting GST and pass this charge to the customer on shipping. We therefore have no choice but to add GST at 10% on both the value of the goods and the cost of shipping. This is not a fee forward2me take for themselves these fees are then passed back to the Australian Government.
I'm sorry that you have felt that you need to review our services in this way and hope you now understand our position on this and that we are not overcharging in anyway, these fees are out of our control and we are not benefiting in any way.
Kind Regards,
Tracy.