Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
19 February 2021
UPS Express Saver
VC
Quick and clear customer service. Clear and well functioning website.
Michela Simioni
19 February 2021
DHL Economy Select
MS
Ottimo servizio di reinoltro, adesso con la Brexit è diventato indispensabile!
REI SATO
19 February 2021
UPS Express Saver
RS
nice shop!rapidly business!
Verified Customer
19 February 2021
DHL Express Worldwide
VC
Fast and helpful.
Verified Customer
18 February 2021
FedEx International Economy
VC
Fast and Reliable.
I appreciate that they give you different shipping method which is an advantage when it comes to price by choosing one that suits your budget.
I appreciate that they give you different shipping method which is an advantage when it comes to price by choosing one that suits your budget.
hadi alghamdi
18 February 2021
FedEx International Priority
HA
Servica good free free nice
Steve Fargher
18 February 2021
DHL Express Worldwide
SF
The whole principal of this service is freight consolidation and forwarding. They simply put each of my 6 packages in a DHL bag and sent it to me, while charging me for the privilege. It would have been cheaper for me to just send the packages direct from the suppliers.
There was no freight consolidation and therefore this whole excercise cost me more in the long run.
There was no freight consolidation and therefore this whole excercise cost me more in the long run.
Hi,Many thanks for your feedback.There are two options for shipping multiple packages, first of all you can choose our combine and repack service. This service is offered when we repack and combine orders together into as least boxes as possible so our customer obtains the maximum value for shipping. For this service we charge £2 per package which is added to your final shipping invoice.Alternatively, we can offer a multi-piece shipment for some of our courier services. Here our customers can just choose up to 15 packages to be added to one shipment and ship them out as multi-pieces under the same shipment number. No additional fees are charged for this service but the goods would not be repacked into one box.I see from your shipment that you have chosen the second option for consolidation which does not include repack. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. For your shipment I see that the actual weight of the combined parcels was 3.09 kg and the volumetric weight was 6.55 kg therefore it may have been more cost effective for you to choose our combine and repack service. If we had been able to reduce the overall volumetric weight nearer to the actual weight we may have been able to save on the cost of shipping.Shipping costs also include the use of the address, the acceptance, processing, storage and preparation of your goods for shipping including any export paperwork required. Some suppliers may offer slightly cheaper shipping prices than forward2me however this is down to them offering shipping either at a loss or at cost as they are able to cover ther costs in the sale of the product. We feel we offer very competitive pricing for the service we offer.I hope this helps explain the service we offer in more detail however if you have any other questions please don't hesitate to get in touch.Kind regards,Tracy.
Verified Customer
17 February 2021
FedEx International Economy
VC
Excellent service
Verified Customer
17 February 2021
FedEx International Priority
VC
Very gud service
Abdullah AL Howil
17 February 2021
FedEx International Priority
AAH
My package is pending because it’s didn’t included invoice! I sent request on twitter and Whatsapp and I didn’t find any response to me
Hi,
Many thanks for your feedback however I'm sorry to hear that there has been a problem with your shipment.
I see that we have responded to both your Twitter notification and the whatsapp message, I'm sorry if this took a little longer than expected however we are working on responding to all queries within 24 hours and see that we have provided this service level on our responses.
One of our agents have investigated your issue with the courier and have identified that the missing paperwork is a Power of Attorney that you need to provide to the courier to arrange the clearance of your goods. I believe we have advised you to contact the courier to provide this document, once this has been completed and returned there should be no issue with the clearance and delivery of your goods.
I'm sorry we have no control of import procedures, this is down to the receiver to complete any necessary import documentation to clear their goods, we provide documentation for the export entry only and often customs in the receiving country will only deal with the consignee directly and not the shipper.
I hope this helps resolve the issues you are experiencing and how to resolve them however if you require any further assistance from forward2me please feel free to contact us.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that there has been a problem with your shipment.
I see that we have responded to both your Twitter notification and the whatsapp message, I'm sorry if this took a little longer than expected however we are working on responding to all queries within 24 hours and see that we have provided this service level on our responses.
One of our agents have investigated your issue with the courier and have identified that the missing paperwork is a Power of Attorney that you need to provide to the courier to arrange the clearance of your goods. I believe we have advised you to contact the courier to provide this document, once this has been completed and returned there should be no issue with the clearance and delivery of your goods.
I'm sorry we have no control of import procedures, this is down to the receiver to complete any necessary import documentation to clear their goods, we provide documentation for the export entry only and often customs in the receiving country will only deal with the consignee directly and not the shipper.
I hope this helps resolve the issues you are experiencing and how to resolve them however if you require any further assistance from forward2me please feel free to contact us.
Kind regards,
Tracy.
manal abdullah
17 February 2021
FedEx International Priority
MA
The service is nice, but the price and the cost are very high I found it difficult to exchange and return and it was not resolved, so I received it
Hi,
Many thanks for your feedback.
I'm pleased that you like the service however found shipping prices higher than expected and had issues with returning goods.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see from your shipment that although the goods you shipped were very light in weight because of their size the shipping costs have been calculated on the actual volumetric weight. We do offer a combine and repack service where a customer submits a request to our warehouse to repack their packages together as efficiently as possible. This process often reduces the overall size of the parcel and therefore the shipping costs are less.
For the return I have checked on our records and see that we did try to assist you with returning your goods to Amazon however after requesting a returns label which is required for return shipping we received no response so your parcel was returned to your inbox for shipping. Unfortunately as we are not the purchaser of the goods we could not obtain the return label on your behalf and rely on customers providing this information for return.
I hope this information helps explain everything a little further however if you have any other questions please don't hesitate to get in touch if I can offer any other assistance.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased that you like the service however found shipping prices higher than expected and had issues with returning goods.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see from your shipment that although the goods you shipped were very light in weight because of their size the shipping costs have been calculated on the actual volumetric weight. We do offer a combine and repack service where a customer submits a request to our warehouse to repack their packages together as efficiently as possible. This process often reduces the overall size of the parcel and therefore the shipping costs are less.
For the return I have checked on our records and see that we did try to assist you with returning your goods to Amazon however after requesting a returns label which is required for return shipping we received no response so your parcel was returned to your inbox for shipping. Unfortunately as we are not the purchaser of the goods we could not obtain the return label on your behalf and rely on customers providing this information for return.
I hope this information helps explain everything a little further however if you have any other questions please don't hesitate to get in touch if I can offer any other assistance.
Kind regards,
Tracy.
Laszlo Tokaji
17 February 2021
DHL Express Worldwide
LT
Non plus ultra! Very fast delivery!
Debbie Antoine
17 February 2021
DHL Express Worldwide
DA
Excellent..
Gregg White
17 February 2021
FedEx International Priority
GW
I gave them a 5 star rating because the processing time was really fast, Forward2me swiftly notify me as soon as my parcel arrived in my suit’s, the amazing team never hesitate when it comes to shipping my package, this was my first time shipping with Forward2me and i will definitely ship with them again, the shipping price could be a little bit cheaper however the service that they provide will not allow me to give a bad review, only one thing i wish i could changed, whenever I’m entering the valve of my items the system dose not allow me to choose any different currencies apart from GBP
Verified Customer
17 February 2021
DHL Express Worldwide
VC
I could not go better!
Verified Customer
16 February 2021
DHL Express Worldwide
VC
Excellent service, prompt delivery.
thomas lidholm
16 February 2021
DHL Economy Select
TL
Swift service
Verified Customer
16 February 2021
DHL Express Worldwide
VC
Awesome service from registering to delivery
Maria De Robertis
16 February 2021
DHL Express Worldwide
MDR
I have always received a prompt reply to my questions
Verified Customer
16 February 2021
UPS Express Saver
VC
I recommend them. Very good.
Verified Customer
16 February 2021
DHL Express Worldwide
VC
発送が早く丁寧で良かったです。
Verified Customer
16 February 2021
TNT Economy Express
VC
Happy with service, done quickly
Robert Osman
16 February 2021
DHL Express Worldwide
RO
Everything works so well. I am so very happy with Forward2me, in all countries in which it exists!
Verified Customer
15 February 2021
DHL Domestic Express
VC
Great service. Aimee was really helpful in getting the delivery to me.
Anisa Hamzaraj
15 February 2021
DHL Express Worldwide
AH
The service as usually is serious and very quick, but the only delivery option I could choose from was the express delivery via DHL or FedEx. I had purchased a shirt with the cost of 20GBP and the cost of the shipment was 50GBP.
I would prefer to have other the possibility to choose from other shipping options with not such high cost.
I would prefer to have other the possibility to choose from other shipping options with not such high cost.
Kyo Iijima
15 February 2021
DHL Express Worldwide
KI
到着してすぐに発送してもらったおかげで注文して一週間で到着しました❗商品包装もしっかりしていて良かったです?
Verified Customer
14 February 2021
DHL Express Worldwide
VC
There was a few hiccups with updates but overall experience was good!
Verified Customer
13 February 2021
DHL Economy Select
VC
The service is very easy to use and customer service was quick to get back to me. The only problem was that there were limited & expensive forwarding couriers that were available.
It would have been far better to have more courier options.
It would have been far better to have more courier options.
Verified Customer
13 February 2021
DHL Express Worldwide
VC
A very easy transaction, that was speedily executed. Excellent service, thank you.
mohammad albarrak
13 February 2021
DHL Express Worldwide
MA
Price of shipping is higher than expected .
Verified Customer
13 February 2021
DHL Express Worldwide
VC
The communication with staff was excellent! Was the first time for using german address! Quick delivery. Thank you
Cece B
12 February 2021
DHL Express Worldwide
CB
It was quick and easy. My package arrive to me in 4 days! No issues! I will use it again. I only had trouble with my address in the UK but my package made it there anyway.
Verified Customer
12 February 2021
DHL Express Worldwide
VC
Great Update Status, Great Communicate, Great Service.
Verified Customer
12 February 2021
DHL Express Worldwide
VC
The service was great. It was my fiest time using a reshipper so I was nervous at first. But I received my package so quicker. Quicker then the United States Post Office! I will use Forward2Me again!
Verified Customer
11 February 2021
TNT Economy Express
VC
Customer service is excellent as I had a query on the delivery of my goods which resolved quickly (thanks Aimee!!). Of course, prices could be cheaper but I have no complaints.
Thorvaldur Thorvaldsson
11 February 2021
TNT Economy Express
TT
This was me first time and I found it both easy and quick. Will use this service again when needed ?
Henry Tang
11 February 2021
DHL Express Worldwide
HT
Superb service
Verified Customer
11 February 2021
DHL Express Worldwide
VC
Great service! Never a problem.
Khalid Alsaran
11 February 2021
DHL Express Worldwide
KA
i like how fast to send my package i hope see new address in USA
Verified Customer
11 February 2021
DHL Express Worldwide
VC
I am pleased with the shipping service provided by forward2me. I highly recommend this company. Customer service is excellent and very responsive. I will use their service in the future.Thank you.
Kieran Howden
11 February 2021
DHL Express Worldwide
KH
Honestly was sceptical but they have exceeded expectations on multiple occasions. Unlike other reshippers these guys come through!
Verified Customer
10 February 2021
DHL Express Worldwide
VC
Extremely high shipping costs and now that all goods pass through customs, makes it more expensive.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you feel the cost of using our services is now much higher now that the UK has left the EU.
I'm pleased to advise that we are opening a dedicated warehouse for our EU customers in Germany shortly, this will mean that our customers within the EU can still shop with retailers within other EU countries receiving them to our Germany address and forward them to their home country.
I hope this this address will work better for you however will be still working to keep shipping fees as cost effective as possible for customers still looking to use our UK address.
Please feel free to contact our Customer Services if you have any further questions regarding Brexit, we are gathering information day by day and building our knowledge on shipping to EU countries now the UK is no longer part of the EU.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you feel the cost of using our services is now much higher now that the UK has left the EU.
I'm pleased to advise that we are opening a dedicated warehouse for our EU customers in Germany shortly, this will mean that our customers within the EU can still shop with retailers within other EU countries receiving them to our Germany address and forward them to their home country.
I hope this this address will work better for you however will be still working to keep shipping fees as cost effective as possible for customers still looking to use our UK address.
Please feel free to contact our Customer Services if you have any further questions regarding Brexit, we are gathering information day by day and building our knowledge on shipping to EU countries now the UK is no longer part of the EU.
Kind regards,
Tracy.
Verified Customer
10 February 2021
DHL Express Worldwide
VC
I have shipped many packages with this company and never had any issues with them or delays. Perfect for any country that they deliver from. Well worth it!!
Jeff Weatherhead
09 February 2021
DHL Express Worldwide
JW
Seamless, great experience. Opens the door to more options.
Verified Customer
09 February 2021
DHL Express Worldwide
VC
Speedy but options for freight forwarder limited and price a bit on high side.
Vignir Olafsson
09 February 2021
DHL Express Worldwide
VO
Fast and good service and easy to use.
Verified Customer
09 February 2021
DHL Express Worldwide
VC
Very quick and helpful service, the only disappointment is that they only ship with DHL. Which is a big no-no for me. DHL is expensive, bad service. Not sure if I'll forward again with this because of DHL.
Sarkiri Ingti
09 February 2021
DHL Domestic Express
SI
I had recently purchased a Retro Handheld Game Console from a store in the UK since it was not available in India and I chose Forward2me after reading some good reviews online about Parcel Forwarding Service in the UK but only to find out that the shipping services (DHL & UPS) are not available to the parts of India where I am living in when the packages arrived. I had contacted the customer service and they helped resolve the issue quickly. I am very much satisfied with the service. I just wish Forward2me had FedEx shipping option and cheaper shipping cost.
I would highly recommend Forward2me for the fast service and good customer support. Although the shipping can be expensive.
I would highly recommend Forward2me for the fast service and good customer support. Although the shipping can be expensive.
Bogdan George Necula
09 February 2021
TNT Economy Express
BGN
All the fees added up to an amount that’s larger than the price I’d pay for the same item locally. Isn’t worth it anymore for EU member states. I’ll probably not use your services anymore.
Hi,
Many thanks for your feedback.
We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we are opening a completely new dedicated warehouse in Germany in the coming months. This will be owned and operated by forward2me rather than a partner.
We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did.
Once the address is up and running we will notify our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay.
I hope this address will be of interest to you, our customers can however can still ship from the UK to the EU, we offer a 30 day free storage period so customers can collate their parcels from different UK retailers and ship together to make shipping more cost effective for them.
Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.
Kind regards,
Tracy.
Many thanks for your feedback.
We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we are opening a completely new dedicated warehouse in Germany in the coming months. This will be owned and operated by forward2me rather than a partner.
We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did.
Once the address is up and running we will notify our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay.
I hope this address will be of interest to you, our customers can however can still ship from the UK to the EU, we offer a 30 day free storage period so customers can collate their parcels from different UK retailers and ship together to make shipping more cost effective for them.
Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.
Kind regards,
Tracy.
Shanna Charlette
09 February 2021
UPS Express Saver
SC
Very good service. Thank you