Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Sasha Scrollah
05 June 2021
DHL Express Worldwide
SS
This is a scam, they advertise from the UK to the USA economy shipping 17pounds but after the package came to the warehouse they have only DHL options overpriced 45 pounds, they have false calculator on their website, even if using my sizes and weight with DHL calculator say it 24 pounds. Also they told me because I use tax-free warehouse, however, they charge me taxes. Very scammy service. Never use again and not recommended. All estimates and advertising completely false.
Themis Kalogridis
05 June 2021
UPS Standard Single
TK
IT WAS THE WORST EXPERIENCE I HAVE EVER HAD WITH YOU
Verified Customer
05 June 2021
DHL Express Worldwide
VC
Great re-packaging and fast shipping
Verified Customer
04 June 2021
UPS Standard Single
VC
4/5 stars (now stop emailing me?)
Makoto Mizukami
04 June 2021
DHL Express Worldwide
MM
The package was dispatched for forwarding ONLY 4h after it reached the depot in Germany. AMAZING!
Verified Customer
04 June 2021
FedEx International Economy
VC
Package arrived straight at my door. Offered different types of delivery services. Highly recommended and great customer service
Verified Customer
04 June 2021
DHL Express Worldwide
VC
Slow response to processing order value for Australian GST rules and lack of cheaper delivery options make the service difficult to justify using again.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you feel that the service was slow and you were unhappy with the choice and price of courier services at our Japan address.
Japan is a fairly new facility for us and we only have limited courier services at the moment, we are working to have more options for shipping from Japan soon.
We have also found all couriers have increased pricing over the past year due to the pandemic, this is mainly due to increased processing costs to protect their staff and lack of freight space due to limited passenger flights being active at the moment. Many low cost couriers use the space on passenger flights for their services.
I hope you will consider using our service again in the future, we of offer addresses in the UK, Guernsey, Turkey and Germany if you are able to source products from these countries.
Please feel free to contact our Customer service team at any time and they will be happy to assist you obtain the maximum value for shipping via our services.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you feel that the service was slow and you were unhappy with the choice and price of courier services at our Japan address.
Japan is a fairly new facility for us and we only have limited courier services at the moment, we are working to have more options for shipping from Japan soon.
We have also found all couriers have increased pricing over the past year due to the pandemic, this is mainly due to increased processing costs to protect their staff and lack of freight space due to limited passenger flights being active at the moment. Many low cost couriers use the space on passenger flights for their services.
I hope you will consider using our service again in the future, we of offer addresses in the UK, Guernsey, Turkey and Germany if you are able to source products from these countries.
Please feel free to contact our Customer service team at any time and they will be happy to assist you obtain the maximum value for shipping via our services.
Kind regards,
Tracy.
shreya goel
04 June 2021
DHL Express Worldwide
SG
The service was really fast. I got my package from japan to usa within 3 days.
Verified Customer
03 June 2021
DHL Express Worldwide
VC
So far I have no complaints. They notify you when a package comes in and they delivery to you quickly. Repacks are good quality.
Verified Customer
03 June 2021
FedEx International Priority
VC
I advise them strongly
Verified Customer
03 June 2021
TNT Economy Express
VC
Stored shipments for me and then repacked and shipped to me in one shipment. Fast and good service.
Verified Customer
03 June 2021
DHL Express Worldwide
VC
Easy to ship from UK to USA- no problems, item arrive quickly and in good condition
Ali Alshehri
02 June 2021
FedEx International Priority
AA
The service was top notch, honestly. The website, shipping speed and customer service was on point. I requested a hel and they replied to me in no time! Also, the package was well packed and looks clean! I love this site and looking forward to forwarding more parcels through it!
Verified Customer
02 June 2021
FedEx International Economy
VC
Nulla da criticare, straveloce e semplice da gestire. Ottimo.
Verified Customer
02 June 2021
DHL Express Worldwide
VC
I used forwrd2me for the first time last month and I received the items fairly quickly. The shipping cost seemed higher than I thought it would be, but using this service gave me the opportunity to buy things from the UK that I couldn't have purchased on my own. My main issue is that I can't just call and reach someone in customer service to ask questions. Still I am going to use this service again.
Hi,
Many thanks for providing us with your feedback.
I'm pleased to hear that the process went well and you received your goods with no issues however you felt the cost of shipping was more than expected and that you couldn't get through to our Customer Service team to speak to someone.
Every courier we work with has increased their fees one way or another since CV-19. Unfortunately, because forward2me is already very price competitive, we are not in a position to absorb these increases and so we are passing them through to end customers. We are passing them through without markup or profit.
Many of the usual budget services aren't currently available due to the lack of space on passenger flights for freight however as the world slowly opens up again we are hoping that these services will become available and we can once again offer them to our customers.
I have noticed that you shipped your goods as a multi-piece shipment, it may be worth looking at our combine and repack service going forward. If you choose this option, our warehouse team will assess how best to repack your goods and repack them as efficiently as possible for shipping to ensure that you obtain the maximum value for shipping.
I'm sorry that you were unable to reach a customer service representative by phone when you would have liked, due to having a small team we have limited cover on the phone however we do offer multi-channel communication via social media, whatsapp, chat and email as well as contact by phone.
Its great to hear that you will try our service again and we look forward to helping you ship again soon. Please contact us at any time if you have any queries about your shipments.
Kind regards,
Tracy.
Many thanks for providing us with your feedback.
I'm pleased to hear that the process went well and you received your goods with no issues however you felt the cost of shipping was more than expected and that you couldn't get through to our Customer Service team to speak to someone.
Every courier we work with has increased their fees one way or another since CV-19. Unfortunately, because forward2me is already very price competitive, we are not in a position to absorb these increases and so we are passing them through to end customers. We are passing them through without markup or profit.
Many of the usual budget services aren't currently available due to the lack of space on passenger flights for freight however as the world slowly opens up again we are hoping that these services will become available and we can once again offer them to our customers.
I have noticed that you shipped your goods as a multi-piece shipment, it may be worth looking at our combine and repack service going forward. If you choose this option, our warehouse team will assess how best to repack your goods and repack them as efficiently as possible for shipping to ensure that you obtain the maximum value for shipping.
I'm sorry that you were unable to reach a customer service representative by phone when you would have liked, due to having a small team we have limited cover on the phone however we do offer multi-channel communication via social media, whatsapp, chat and email as well as contact by phone.
Its great to hear that you will try our service again and we look forward to helping you ship again soon. Please contact us at any time if you have any queries about your shipments.
Kind regards,
Tracy.
RIE AIZAWA
02 June 2021
FedEx International Economy
RA
迅速でわかりやすいサービス、リピートしてます。
Verified Customer
02 June 2021
DHL Express Worldwide
VC
The set of two masks were not delivered and my belief is they weren't packed in with the items as the box was not damaged upon arrival.forward2me didn't take responsibility and haven't heared back since...
Good consolidated pricing though I will say that.
Good consolidated pricing though I will say that.
Hi,
Many thanks for your feedback.
I'm sorry to hear that one of your items is missing, I can see that our Custome Service team are still investigating this for you as we need to get to the cause of the missing item however I have asked them to contact you to resolve the matter and you should now have received a response from them now.
Thank you for your patience.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that one of your items is missing, I can see that our Custome Service team are still investigating this for you as we need to get to the cause of the missing item however I have asked them to contact you to resolve the matter and you should now have received a response from them now.
Thank you for your patience.
Kind regards,
Tracy.
Verified Customer
01 June 2021
FedEx International Priority
VC
All good. Famtastic service. Well worth it.
Ryoma Tanaka
01 June 2021
DHL Express Worldwide
RT
I bought sake using "PERSONAL SHOPPER". I am very satisfied with the kind and prompt response. I will use it when I buy alcohol.
Dana Ninkovic
01 June 2021
DHL Economy Select
DN
Schnell und zuverlässig
Corentin Moisan
01 June 2021
DHL Express Worldwide
CM
Excellent service, interface utilisateur simple et claire avec du detail sur la reception et envoi de ma commande. Vraiment très bien!
Andrew Chan
01 June 2021
DHL Express Worldwide
AC
Package arrived perfectly. Thank you for the fast service and the care that you place on my package. I would definitely use your service again soon.
Damion Salazar
01 June 2021
UPS Express Saver
DS
Excellent service and package to everything very well with reasonable rates. Love this service. Highly recommended.
Verified Customer
01 June 2021
DHL Express Worldwide
VC
En términos generales, muy buen servicio, tarifas justas y los tiempos de entrega muy buenos también.
Verified Customer
31 May 2021
DHL Express Worldwide
VC
My experience was excellent. They told me immediately when they received the packages. I then asked them to combine all my packages and they were really fast in giving me an invoice. Once I paid for the invoice, it took them less than 24 hours to put the packages together and ship them. I got them to the United States in only 2 days! Can't recommend them enough.
Verified Customer
30 May 2021
FedEx International Economy
VC
very fast and good service
Tuan Opsahl
30 May 2021
DHL Express Worldwide
TO
Easy to use, everything was understandable. The only thing was the price. Of course it's not your guys fault.
Christine Morris
29 May 2021
DHL Economy Select
CM
Items dispatched same day, arrived quickly and well packaged. I have always found the customer service team to be prompt and courteous. So pleased I found this service and I will continue to use. Highly recommend.
Verified Customer
29 May 2021
DHL Express Worldwide
VC
Excellent, very responsive and communicative.
Verified Customer
28 May 2021
DHL Express Worldwide
VC
Fast and efficient.
Verified Customer
28 May 2021
UPS Express Saver
VC
すべて日本語表示になれば、使いやすくていいのですが、ちょっとわかりづらいことがありました。
Satoru SHiNaTO
28 May 2021
DHL Express Worldwide
SS
very
good job!
good job!
S Katz
28 May 2021
DHL Express Worldwide
SK
This service is amazing with updates every step of the way and even holding your items for you up to a month?! Super fast shipping as well!! Cannot wait to use again!!
Verified Customer
27 May 2021
DHL Express Worldwide
VC
Excellent work on time and fast recommend it
Verified Customer
27 May 2021
UPS Standard Single
VC
Fast and easy, my shipment was dispatched on the same day
Sebastien
27 May 2021
DHL Economy Select
S
Super merci service au top !!
Verified Customer
27 May 2021
UPS Standard Single
VC
Shipping could not be arranged with the website because shipping needed extra handling. After writing an email shipping was quickly arranged.
My items were not extrremely big so i think this should go faster with website
My items were not extrremely big so i think this should go faster with website
Verified Customer
27 May 2021
FedEx International Economy
VC
In general the service was great. updating me at different stages of what is going on and the delivery time was very good exactly 5 days after it left the UK. This is a very good business for people who reside far away and the big will not deliver.
Verified Customer
27 May 2021
DHL Economy Select
VC
Very good forwarding service! Got my package delivered in perfect condition.
Thank you!
Thank you!
Verified Customer
27 May 2021
DHL Express Worldwide
VC
Timely and effective delivery never received a wrong or incorrect item.
Verified Customer
27 May 2021
FedEx International Priority
VC
Really fast shipping & alot of choices in terms of shipping methods
Verified Customer
26 May 2021
DHL Express Worldwide
VC
とても迅速に的確に対応いただき、適時進捗が確認できたため、安心したお取り引きが出来ました。
Verified Customer
26 May 2021
DHL Economy Select
VC
De klantenservice geeft snel en duidelijk antwoord. Ze zijn altijd vriendelijk en geduldig met mijn vragen. Hele snelle levering!
Farhaana Nyamekye-Frazier
26 May 2021
DHL Express Worldwide
FN
Product arrived quickly!
P J
26 May 2021
DHL Express Worldwide
PJ
Update on time. Email reply fast. Representatives are professional.
Jesus Ivan Quezada
25 May 2021
DHL Express Worldwide
JIQ
All very great, except the time your team take to respond WhatsApp messages, and the costs I guess it could be more resonable. Nice experience though!
Verified Customer
25 May 2021
UPS Express Saver
VC
I've used Forward2me several times and they've always proved reliable with the best and fastest shipping options.
Verified Customer
25 May 2021
FedEx International Economy
VC
英語なのでふあんもありましたが、数回使っているが、全く問題なし。
とてもよい。これからも使い続けたい。
とてもよい。これからも使い続けたい。
Verified Customer
25 May 2021
DHL Express Worldwide
VC
Good customer support. Problem solved quickly.
Amal Othman
25 May 2021
DHL Express Worldwide
AO
Very expensive
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of using our services however please remember we are not selling a product we are offering a service.
The cost of shipping includes the full use of our address for deliveries with no annual or monthly fees for this address. For receiving, processing, storing and preparing your goods for shipping including all the export paperwork and entries required.
We also offer a combine and repack service to all customers when shipping, when this service is chosen our warehouse team evaluate the parcel(s) and repack the items to ensure that you obtain the maximum value for shipping. I see that you did not take advantage of this service. Shipping fees are calculated on the amount of space they take up in transit called the volumetric weight, I see that your shipment volumetric weight was much higher than the actual weight so we may have been able to reduce the size of your parcel to help save on shipping costs.
I hope the above information is helpful and that you will consider using our services again in the future.
Please feel free to contact our Customer Service team at any time and we will be happy to assist you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of using our services however please remember we are not selling a product we are offering a service.
The cost of shipping includes the full use of our address for deliveries with no annual or monthly fees for this address. For receiving, processing, storing and preparing your goods for shipping including all the export paperwork and entries required.
We also offer a combine and repack service to all customers when shipping, when this service is chosen our warehouse team evaluate the parcel(s) and repack the items to ensure that you obtain the maximum value for shipping. I see that you did not take advantage of this service. Shipping fees are calculated on the amount of space they take up in transit called the volumetric weight, I see that your shipment volumetric weight was much higher than the actual weight so we may have been able to reduce the size of your parcel to help save on shipping costs.
I hope the above information is helpful and that you will consider using our services again in the future.
Please feel free to contact our Customer Service team at any time and we will be happy to assist you.
Kind regards,
Tracy.