Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
angela givon
04 September 2021
DHL Express Worldwide
AG
Fabulous service and also customer service.
Verified Customer
03 September 2021
DHL Economy Select
VC
goede service, snelle afhandeling en verzending.
Verified Customer
03 September 2021
DHL Express Worldwide
VC
Recommended
Adir Shimoni
03 September 2021
DHL Express Worldwide
AS
Best of the best
Verified Customer
03 September 2021
DHL Express Worldwide
VC
Very fast and reliable..came more quickly than the original timeline!!
Verified Customer
03 September 2021
DHL Economy Select
VC
A great service. They were fast courteous and reliable. I made an error in shipping one time and they stopped to tell me about it instead of just sending it out. Great customer service.
Verified Customer
03 September 2021
DHL Express Worldwide
VC
Fantastic service, this is already my second order that I have had forwarded, and they are so quick to repack and the items arrived perfectly.
Verified Customer
03 September 2021
DHL Express Worldwide
VC
thx thx thx
Verified Customer
02 September 2021
FedEx International Economy
VC
They are very reliable, they ship your packages as soon as you make payments, but the prices for shipping is a bit to stip at times , especially when you are shipping small items, its like you are paying triple your item, but when you want your item what can you do, apart from that everything is good.
Verified Customer
02 September 2021
DHL Express Worldwide
VC
Good Service!
Hanan Alazimee
02 September 2021
FedEx International Economy
HA
♥️Thank you ? for the good service but the shipping is so expensive
Verified Customer
01 September 2021
DHL Express Worldwide
VC
Great service. Arrived quickly and in good state.
Matt
01 September 2021
DHL Express Worldwide
M
Quick, easy and reliable...I'd definitely use Forward2me again.
Anthony Gresk
01 September 2021
DHL Express Worldwide
AG
Shipping is very fast and easy to track. Would definitely recommend this service.
Verified Customer
31 August 2021
DHL Express Worldwide
VC
You’re kept informed every step of the way regarding where your package is from the warehouse until it reaches your doorstep. Convenient and very easy to use for imports from Europe. I trust no other company. They even have addresses for other countries!
Rebacca Boller
31 August 2021
DHL Express Worldwide
RB
Where to even begin….I have been using this service for a while now and I have had a terrible experience . 9 out of 10 deliveries end up with one problem or another. It is a huge pain to deal with customer service going back and forth over email with days between responses. I almost always pay to combine and repack yet only about 25% of the time is there any packing material used or care taken to repack my items. I have had 4 packages lost, one of which was never found. Even when things are clearly damaged due to poor repacking the company has yet to accept any fault in the numerous times this has damaged my products. I would strongly discourage others from using this company based on my experience so far.
Hi,
Many thanks for your feedback.
I'm really sorry to hear that you are unhappy with the service we offer, I see you seem happy with the responses our Customer Services have provided you even giving them a good rating.
I understand that you are receiving a number of second hand items which sometimes arrive with us poorly packaged, some with cosmetic damage. Please be assured that our staff are trained to repack goods so they are safe and secure for international transit however we are unable to be responsible for damage to package before they arrive with us.
I'm sorry to hear some of your packages have been lost, we have a very robust tracking system for packages, they are tracked from the receipt at our door until they are dispatched via the courier. From time to time due to human error we do have some parcels that are misplaced however on the rare occasion that this does happen we would ensure that customers are fully compensated for their loss.
Its disappointing to hear that you are recommending that other customers do not use our service, I see that over the last eight months you have done 26 shipments with us so I'm thinking we have done something right along the way.
I will contact you separately to this review to see if there is anything we can do to help resolve the issues you are experiencing.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry to hear that you are unhappy with the service we offer, I see you seem happy with the responses our Customer Services have provided you even giving them a good rating.
I understand that you are receiving a number of second hand items which sometimes arrive with us poorly packaged, some with cosmetic damage. Please be assured that our staff are trained to repack goods so they are safe and secure for international transit however we are unable to be responsible for damage to package before they arrive with us.
I'm sorry to hear some of your packages have been lost, we have a very robust tracking system for packages, they are tracked from the receipt at our door until they are dispatched via the courier. From time to time due to human error we do have some parcels that are misplaced however on the rare occasion that this does happen we would ensure that customers are fully compensated for their loss.
Its disappointing to hear that you are recommending that other customers do not use our service, I see that over the last eight months you have done 26 shipments with us so I'm thinking we have done something right along the way.
I will contact you separately to this review to see if there is anything we can do to help resolve the issues you are experiencing.
Kind regards,
Tracy.
Tony Schultz
31 August 2021
DHL Economy Select
TS
Perfekt service
Verified Customer
31 August 2021
DHL Express Worldwide
VC
Reliable and fast
John K. Birgisson
31 August 2021
DHL Express Worldwide
JKB
Excellent service, fast delivery, very well packed
Christos Y
31 August 2021
UPS Express Saver
CY
Excellent service!!!
Richard Hall
31 August 2021
FedEx International Priority
RH
It *****. Clunky systems
Hi,
Many thanks for your feedback.
I'm really sorry that you are unhappy with the site however I would be interested in finding out more details relating to the issues you have mentioned and will email you directly shortly.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry that you are unhappy with the site however I would be interested in finding out more details relating to the issues you have mentioned and will email you directly shortly.
Kind regards,
Tracy.
Patrick O'Boyle
31 August 2021
DHL Economy Select
PO
My orders had to be repackaged and consolidated. Everything was carefully packaged and were promptly sent to me.
Verified Customer
31 August 2021
DHL Express Worldwide
VC
Prompt communication + shipping! Fair pricing. Would use them again!
Verified Customer
30 August 2021
DHL Express Worldwide
VC
Very happy with my first experience.
Better than my local provider!
Will definitely use them again.
Better than my local provider!
Will definitely use them again.
David Thurrowgood
30 August 2021
UPS Express Saver
DT
Delivery was in a good timeframe, but the repacking service that I was suppled was quite poor, especially for an obviously fragile item like an old ceramic plate.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed in which you received your parcel however I'm disappointed to hear that the repacking was not up to our usual standard.
I will contact you directly shortly so I can ask more details about the repacking to ensure that we identify any training needs within our team going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed in which you received your parcel however I'm disappointed to hear that the repacking was not up to our usual standard.
I will contact you directly shortly so I can ask more details about the repacking to ensure that we identify any training needs within our team going forward.
Kind regards,
Tracy.
Verified Customer
30 August 2021
DHL Express Worldwide
VC
It is my second time to used Foward2me from France to the US. The original shipper used an economy shipping service and took 5 days to get to the forwarding company. Then, Forward2me shipped to me the package as soon as they received it. It was scheduled to receive within 3 days by DHL, but I received it the next day. Thank you so much for the fast service! Highly recommend this company to everyone.
Verified Customer
30 August 2021
DHL Express Worldwide
VC
Excellent and fast service, packages come in good condition and well protected, just one concern is the price of shipping, is a bit expensive, fir example I'm sending stuff from Usa with the same weight less than from the UK
Verified Customer
30 August 2021
DHL Express Worldwide
VC
Would absolutely use again! Sooooo fast. From when I first ordered the product in the UK, it arrived to me in Australia in less than 2 weeks! So pleased. And cost less than initially quoted too :)
Verified Customer
30 August 2021
DHL Express Worldwide
VC
Very happy with Forward2me customer service team. Responds to my queries promptly. Received my parcel from Japan to Australia within 5 working days. Did not give 5 stars as the freight/shipping costs are somewhat expensive
Hi,
Many thanks for your review.
I'm pleased to hear that you are happy with the service we have provided you although I'm sorry that you found the service expensive.
Japan is a fairly new facility and have up to now only been able to offer a premium tracked door to door service with DHL however we are now offering a service with UPS and looking to add further services in the future including some budget options.
Please also keep in mind we are offering a service as well as shipping including offering an address in various countries, receiving your parcels, processing and storing them until shipping and include all the export paperwork required for customs entries.
I hope that you will continue to use our services going forward and look forward to working with you again soon.
Kind regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are happy with the service we have provided you although I'm sorry that you found the service expensive.
Japan is a fairly new facility and have up to now only been able to offer a premium tracked door to door service with DHL however we are now offering a service with UPS and looking to add further services in the future including some budget options.
Please also keep in mind we are offering a service as well as shipping including offering an address in various countries, receiving your parcels, processing and storing them until shipping and include all the export paperwork required for customs entries.
I hope that you will continue to use our services going forward and look forward to working with you again soon.
Kind regards,
Tracy.
Allison Lara Pineda
29 August 2021
DHL Express Worldwide
ALP
Very fast responses from customer service! Easy to use and very happy with how fast my order came in!
Verified Customer
29 August 2021
DHL Domestic Express
VC
Customer service was amazing when I could get a hold of them they are hard to get a hold of via phone(whats app)
Hi,
Many thanks for your feedback.
I'm pleased to hear that you received amazing service from our Customer Services, I do understand it must have been frustrating if you weren't able to get hold of one of the team over the phone however we do offer other channels of communication via chat, whatsapp and social media where customers can contact a customer service agent more quickly to speak directly to someone.
I'm really sorry that you weren't able to forward your alcohol, I believe you are based in the USA and import restrictions are very strict for personal imports of alcohol. In the past we have tried to ship personal shipments of alcohol to your country without success, these shipments tend to be returned by US customs on receipt.
I hope this won't deter you using our services in the future for other items you are looking to purchase and ship to the USA, please feel free to check restrictions for shipping with our Customer Services before going ahead with a purchase and they will be very happy to assist you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you received amazing service from our Customer Services, I do understand it must have been frustrating if you weren't able to get hold of one of the team over the phone however we do offer other channels of communication via chat, whatsapp and social media where customers can contact a customer service agent more quickly to speak directly to someone.
I'm really sorry that you weren't able to forward your alcohol, I believe you are based in the USA and import restrictions are very strict for personal imports of alcohol. In the past we have tried to ship personal shipments of alcohol to your country without success, these shipments tend to be returned by US customs on receipt.
I hope this won't deter you using our services in the future for other items you are looking to purchase and ship to the USA, please feel free to check restrictions for shipping with our Customer Services before going ahead with a purchase and they will be very happy to assist you.
Kind regards,
Tracy.
Verified Customer
28 August 2021
DHL Express Worldwide
VC
Forward2me is easy to use and they have a quick turnover of your parcels. If you should have any queries they will solve these for you. Excellent service!
Verified Customer
28 August 2021
DHL Express Worldwide
VC
Excellent customer service.. and goods were delivered really quickly..
Verified Customer
28 August 2021
DHL Express Worldwide
VC
Fast service. Easy to use webside. Prices on shipping could be lover but that is not yours to deside.Good to be able to shopp from companies that do not ship ex-UK.
Verified Customer
28 August 2021
DHL Express Worldwide
VC
Quick, responsive and reliable. I have used other services like them but have had issues. Forward2me is great at emails and helping too.
Verified Customer
28 August 2021
DHL Express Worldwide
VC
quick and reliable
Verified Customer
27 August 2021
DHL Express Worldwide
VC
Very fast shipping and convenience aroud 3days from UK to TW . I love to choose DHL for delivery.
Marina Cohen
26 August 2021
DHL Express Worldwide
MC
Great service! Thanks!
Verified Customer
26 August 2021
DHL Express Worldwide
VC
Great experience at a fair value and fast delivery (options).
Amanda Wharton
26 August 2021
FedEx International Economy
AW
A perfect service used as I live in Saudi Arabia and they do not sell wet dog food here. This service ensures my fur baby can get his wet food treats. Quick and reliable
Arnold Richards
26 August 2021
FedEx International Economy
AR
Quick and efficient, their turnaround is very fast
Verified Customer
25 August 2021
DHL Express Worldwide
VC
Responsive and fast.
Verified Customer
25 August 2021
DHL Express Worldwide
VC
Very quick turnaround. Packages repacked very well. One suggestion - better clarity on the documents needed by each warehouse (invoice, ID etc), instead of presenting blank upload fields
Caesar Ramirez
25 August 2021
DHL Express Worldwide
CR
Fast, cheap!
Markus Karlsson
25 August 2021
DHL Economy Select
MK
Forward2me is perfect! Great Customer support and fast delivery.
Verified Customer
25 August 2021
DHL Express Worldwide
VC
Every time they ship items they arrive on time except one incident where my package was tempered with and I sent an email asking them to check what happened. No one even bothered to contact me
Keigo Ishizaki
25 August 2021
FedEx International Economy
KI
素早い発送で受け取ることができました。機会があればまたよろしくお願いします。
Verified Customer
25 August 2021
DHL Express Worldwide
VC
Happy with this service
Jennifer Miller
25 August 2021
DHL Express Worldwide
JM
I've ordered twice from you and both times my box was completely smashed. I'd understand one time but both times looks like someone doesn't want me to order from this location anymore. The first box that was damaged didn't hurt what was inside but the second order smashed the items inside. So it's not worth all the extra money from me to get these items from you to have them be destroyed by the time I get them.
HI,
Many thanks for your feedback.
I'm sorry to hear that both your shipments have arrived damaged, I know this must have been very disappointing especially that is has happened twice.
However I see that you have not reported this to our Customer Services, its always important to report any damages on receipt of the goods so we can open a full investigation to what has happened. I will contact you via email shortly to ask some further information so we can evaluate the situation.
I have also noticed that you have not requested us to repack your goods before shipping, when shipping delicate items it is always a good idea to choose this service so we can add additional packaging before shipping. When shipping internationally packages are handled many times and domestic packaging isn't always robust enough to ship goods overseas.
Please be assured that i will open a full investigation once I have received your feedback via email to ensure that you can receive your goods in perfect condition going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that both your shipments have arrived damaged, I know this must have been very disappointing especially that is has happened twice.
However I see that you have not reported this to our Customer Services, its always important to report any damages on receipt of the goods so we can open a full investigation to what has happened. I will contact you via email shortly to ask some further information so we can evaluate the situation.
I have also noticed that you have not requested us to repack your goods before shipping, when shipping delicate items it is always a good idea to choose this service so we can add additional packaging before shipping. When shipping internationally packages are handled many times and domestic packaging isn't always robust enough to ship goods overseas.
Please be assured that i will open a full investigation once I have received your feedback via email to ensure that you can receive your goods in perfect condition going forward.
Kind regards,
Tracy.
Verified Customer
24 August 2021
DHL Express Worldwide
VC
Overpriced service