Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
06 January 2022
DHL Express Worldwide
VC
The service is quick and secured. Although is a little expensive
Michiyo Yamane
06 January 2022
FedEx International Priority
MY
Excellent customer support!!
Erin Fang
06 January 2022
DHL Express Worldwide
EF
Fast and packed well. More expensive than before
Hi,
Many thanks for providing us with your feedback.
I'm pleased to hear that you are happy with the way your shipment was packaged and that you received the goods in good time.
With regards to the increase in cost, I have taken a look at the shipments you have done with us and can see that each shipment is a different weight and size. The cost of shipping is based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only based on the actual weight of the goods if this is higher than the volumetric weight.
This may be the reason why some of your shipments are more expensive than others seeing as the weights and dimensions for each parcel vary.
I hope this helps explain further however if you have any other questions regarding the cost of shipping, please don't hesitate to contact our Customer Experience team at info@forward2me.com and they will be happy to assist you further.
Kind regards,
Tracy.
Many thanks for providing us with your feedback.
I'm pleased to hear that you are happy with the way your shipment was packaged and that you received the goods in good time.
With regards to the increase in cost, I have taken a look at the shipments you have done with us and can see that each shipment is a different weight and size. The cost of shipping is based on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping costs are only based on the actual weight of the goods if this is higher than the volumetric weight.
This may be the reason why some of your shipments are more expensive than others seeing as the weights and dimensions for each parcel vary.
I hope this helps explain further however if you have any other questions regarding the cost of shipping, please don't hesitate to contact our Customer Experience team at info@forward2me.com and they will be happy to assist you further.
Kind regards,
Tracy.
Verified Customer
06 January 2022
FedEx International Priority
VC
Fast and easy. Able to track parcel every step.
Chelsea Foster
06 January 2022
FedEx Connect
CF
My daughter and I are huge Love Island fans. I really wanted to get her a personalized robe like the ones they use on the show. They are not available in the USA. Forward2me provided a personal shopper who purchased and forwarded. I’m really happy with this service and will definitely use it again in the future.
Verified Customer
05 January 2022
DHL Economy Select
VC
Easy to use
Verified Customer
05 January 2022
DHL Express Worldwide
VC
Overpriced. Way more than what was implied. Yea you can charge whatever you want once you have my package, but you wont get repeat business.
Hi,
Many thanks for your review.
I'm sorry to hear that you are unhappy with the price of shipping via our service. Please be assured that we work with our couriers on a regular basis to ensure that our customers are receiving the best deal possible for shipping however please bear in mind that we are offering a service as well as shipping.
The cost of shipping includes the use of the address, the receipt, processing, including checking that your goods have arrived with us in good condition, storing until you ship and preparation of the shipment and export documentation before dispatch. We also provide full customer support from the receipt of your package until delivery.
Some larger retailers may be able to offer lower prices for shipping however they work on the basis that they are making a margin on the sale of the products and often provide shipping at cost price or sometimes at a loss. We do not sell any products therefore have to cover our costs via the shipping fee charged.
Many of our customers look to use the 30 day free storage period to collate a number of orders and ship within one shipment to ensure that they obtain maximum value for shipping via our services.
I hope that you will consider using our services again in the future, customers are able to obtain an estimation for shipping prior to purchase on the pricing page on our website to ensure that there are no surprises in the price charged for shipping.
Please feel free to contact our Customer Experience team at any time at info@forward2me.com and we will be happy to assist you.
Kind regards,
Tracy.
Many thanks for your review.
I'm sorry to hear that you are unhappy with the price of shipping via our service. Please be assured that we work with our couriers on a regular basis to ensure that our customers are receiving the best deal possible for shipping however please bear in mind that we are offering a service as well as shipping.
The cost of shipping includes the use of the address, the receipt, processing, including checking that your goods have arrived with us in good condition, storing until you ship and preparation of the shipment and export documentation before dispatch. We also provide full customer support from the receipt of your package until delivery.
Some larger retailers may be able to offer lower prices for shipping however they work on the basis that they are making a margin on the sale of the products and often provide shipping at cost price or sometimes at a loss. We do not sell any products therefore have to cover our costs via the shipping fee charged.
Many of our customers look to use the 30 day free storage period to collate a number of orders and ship within one shipment to ensure that they obtain maximum value for shipping via our services.
I hope that you will consider using our services again in the future, customers are able to obtain an estimation for shipping prior to purchase on the pricing page on our website to ensure that there are no surprises in the price charged for shipping.
Please feel free to contact our Customer Experience team at any time at info@forward2me.com and we will be happy to assist you.
Kind regards,
Tracy.
Verified Customer
05 January 2022
DHL Express Worldwide
VC
Customer service very helpful,good experience on forward2me.
Verified Customer
05 January 2022
DHL Express Worldwide
VC
The overall service was really good and fast. However, I would like to have trackable shipping options with better rates.
Hi,
Many thanks for your feedback, I'm really pleased to hear that you are overall happy with the service we offer.
I take on board your comments about the need for more trackable shipping options and better rates, we do continually work with our couriers to offer better rates and hopefully we will have some more economy services available in the future.
Thank you once again for your review and please feel free to contact our Customer Experience team at any time if you require any assistance with obtaining the best value for shipping.
Kind regards,
Tracy.
Many thanks for your feedback, I'm really pleased to hear that you are overall happy with the service we offer.
I take on board your comments about the need for more trackable shipping options and better rates, we do continually work with our couriers to offer better rates and hopefully we will have some more economy services available in the future.
Thank you once again for your review and please feel free to contact our Customer Experience team at any time if you require any assistance with obtaining the best value for shipping.
Kind regards,
Tracy.
Verified Customer
05 January 2022
DHL Express Worldwide
VC
Good! I like your service!
Verified Customer
05 January 2022
DHL Economy Select
VC
Everything was pretty simple and when I did encounter some problems the WhatsApp help desk worked very well.
Megan Crawford
05 January 2022
DHL Express Worldwide
MC
My items always have the xtra fee due to aerosols. Aimee in customer service is the one that usually replies and helps me with the new invoice and repacking request. Customer Experience is always A+++ !!
Britt
05 January 2022
UPS Express Saver
B
I’ve used forward2me twice now and never disappoints! My package came in a timely manner & this site is very much legit. Thank you for the wonderful service!
Verified Customer
04 January 2022
FedEx Connect
VC
Service was clear and easy to use. They told me when my package had arrived and shipped it out to me very quickly after I paid. Made getting this hard to find item easy. Recommended!
Cuen Lucas
04 January 2022
DHL Express Worldwide
CL
It was good, did everything they said they would, cost a bit, but for peace of mind it was worth it. Plus a gentleman named Simon left a personalised message, and even knew what I was having shipped, and wished me well with it.
Hi,
Many thanks for feedback.
I'm pleased to hear that you are overall happy with the service we offer. We look forward to helping you ship again soon.
Kind regards,
Tracy.
Many thanks for feedback.
I'm pleased to hear that you are overall happy with the service we offer. We look forward to helping you ship again soon.
Kind regards,
Tracy.
Desmond Hannah
04 January 2022
FedEx International Priority
DH
All good thnakyou
Hi,
Many thanks for your feedback, I'm pleased all is well and you are happy with the service.
Kind regards,
Tracy.
Many thanks for your feedback, I'm pleased all is well and you are happy with the service.
Kind regards,
Tracy.
Valerie Dang
04 January 2022
DHL Express Worldwide
VD
(First timer!) The shipment was well packaged and they were very quick on the updates. However, as a collector, I have to note that one of the items I ordered was most likely opened for inspection purposes. The pin was taken out and put back improperly, but not in a way that was damaging. One other item (a palm-sized figurine in a loose plastic bag) had a slit that went straight through the packaging, most likely made by a knife or box cutter. The figurine itself was undamaged; imperfections in the paint job were deemed the manufacturer's fault.
Hi,
Many thanks for your feedback, this is always very important to us to ensure that we continue to improve the service we provide our customers.
I'm sorry to hear that there was some damage to your package on opening and that one of the items was not returned to the packaging correctly after inspection. I will bring these issues to our warehouse managers attention so we can look to provide additional training to the staff involved with processing your packages.
Once again thank you for bringing this to our attention and I hope this won't deter you from using our services again in the future.
Kind regards,
Tracy.
Many thanks for your feedback, this is always very important to us to ensure that we continue to improve the service we provide our customers.
I'm sorry to hear that there was some damage to your package on opening and that one of the items was not returned to the packaging correctly after inspection. I will bring these issues to our warehouse managers attention so we can look to provide additional training to the staff involved with processing your packages.
Once again thank you for bringing this to our attention and I hope this won't deter you from using our services again in the future.
Kind regards,
Tracy.
Verified Customer
04 January 2022
FedEx International Economy
VC
All the staff are kind!
What I don't understand is that the customer center will respond politely and promptly immediately.
The packaging is also polite. It's safer to repack than just transfer items from the boutique.
What I don't understand is that the customer center will respond politely and promptly immediately.
The packaging is also polite. It's safer to repack than just transfer items from the boutique.
Ricardo Walker
04 January 2022
FedEx Connect
RW
Fast packing of item , got item in two weeks ,
Seems reliable
Seems reliable
Verified Customer
04 January 2022
FedEx International Priority
VC
Awesome fast and convenient service even during the holidays. Repackaging was great and shipping was fast, definitely will use again in the future!
Stephen Bottorf
04 January 2022
DHL Express Worldwide
SB
It works very well and that’s why I keep using it. It’s very fast and efficient and I had my shipment from Europe in just one week!
Verified Customer
03 January 2022
DHL Express Worldwide
VC
I enjoy the Forward2me services! I am giving a four star rating because the first time I ordered, I ordered a vinyl and the box was not neatly secured and the vinyl arrived a bit damaged. From what I can see, it had to be opened and the opening of the package may have caused the vinyl to be less secured. However, everything I ordered was present. The second time I ordered, everything came very well packaged and nothing was damaged. (ordered cd's, cassettes, and poster/print)
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Quick and reliable service
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Vorbehaltlos zu empfehlen
Speditiv
Hat alles 100 % geklappt
Speditiv
Hat alles 100 % geklappt
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Everything worked perfectly!
Will use the service again
Will use the service again
Chris Bowd
03 January 2022
DHL Express Worldwide
CB
forward2me's ship[ping fees from Japan to Manila are more than twice the d=fees Buyee charges,
Verified Customer
03 January 2022
DHL Express Worldwide
VC
I used to use the Forward2me service in the UK. This time, due to the change in regulations I opted for Forward2me in Guernsey. Let me be clear, that so far my UK experience has been outstanding, so this review is comparing the Guernsey experience with the UK one primarily. Service was fast, everything arrived in good condition, the packaging however could have been a little better. Also the invoices were left inside the packages something that you might want to have avoided and the packages were a little dump upon arrival, but I can't determine who's responsible for that, it might have been the courier company.
The only available company for courier is DHL express, so you might want to consider that. The biggest disappointment however (again not the company's fault) is that tax free shopping does not happen. I struggle with all three companies I purchased from, writing again and again emails, asking to be refunded for the VAT and so far only one has done so. So be advised that unless you agree beforehand with the company, or VAT is automatically deducted at checkout, that UK companies will most likely not refund you.
Customer service was great, they answer fast and try their best to help you.
The only available company for courier is DHL express, so you might want to consider that. The biggest disappointment however (again not the company's fault) is that tax free shopping does not happen. I struggle with all three companies I purchased from, writing again and again emails, asking to be refunded for the VAT and so far only one has done so. So be advised that unless you agree beforehand with the company, or VAT is automatically deducted at checkout, that UK companies will most likely not refund you.
Customer service was great, they answer fast and try their best to help you.
Roman Skowranek
03 January 2022
DHL Economy Select
RS
The paperwork for the package was not filled properly, so that I had to pay additional taxes in Germany to clear it from customs. The German VAT came in addition to the UK VAT I had already paid with the original purchase of the product.
michael ellis
03 January 2022
DHL Express Worldwide
ME
I am in the USA. The service was promot, efficient,and cost effective.
Logan Dowell
03 January 2022
FedEx International Priority
LD
No hassle, no fuss, and got it very quickly.
Verified Customer
03 January 2022
DHL Express Worldwide
VC
Too fast! thank you always!
Verified Customer
03 January 2022
DHL Express Worldwide
VC
My experience so far has been amazing! I have only had one incident thus far to which Aimee swiftly fixed. Will continue to use this company in the future. Thank you again for all your help Aimee.!!
Verified Customer
02 January 2022
DHL Express Worldwide
VC
u put shipping fee on customs invoice, so i had to pay for total amount, goods+shipping fee the tax 30% (28 euro) + cargo fee 20 euro
Verified Customer
02 January 2022
FedEx International Priority
VC
Any communication I had was very good and provided info. Only problem my postcode wasn’t provided to the courrier for delivery so I had to track fedex and provide the postcode / eircode . It was very delayed
Verified Customer
02 January 2022
DHL Express Worldwide
VC
great experience. this was my first time using this service. although there was some trouble(my part) locating my package once it was delivered to their whse, the rep was very helpful in instructing for future deliveries where to place my personal shipping code.
Brad C
02 January 2022
DHL Express Worldwide
BC
I was unable to determine my anticipated shipping rate after being logged into the site from a mobile phone. Are shipping rates only shown to desktop users? Because of this, I made a choice to ship something to Guernsey to avoid paying VAT from Fortnum & Mason. Unfortunately this ended up costing me $200 to ship via DHL. Had I known it might have been cheaper to ship from the UK, I would have paid the VAT.
Verified Customer
02 January 2022
DHL Express Worldwide
VC
I don’t know how these things work, but having a horrible shipping service as one of the options to choose from really makes me not want to use this service again. I ordered from a website and paid extra to have my stuff delivered asap, as i need the stuff for my brother’s wedding. the website were kind of enough and delivered the items the next day, perfect. I shipped my stuff as soon as they showed in my locker, that was the 24th, i get an email on the 28th saying my package was dispatched, now it’s the 2nd of january and the tracking number still says “package was not collected from shipper no additional information” honestly if i had shipped my items from the store to my actual home address I would’ve receive my items by now!
Patty Smith
01 January 2022
FedEx International Economy
PS
Service was very quick and no problems, I would recommend this to others. And I will use them again.
Verified Customer
01 January 2022
DHL Express Worldwide
VC
Prompt shipping, reasonable pricing.
Edoardo Grilli
01 January 2022
DHL Economy Select
EG
Assistenza veloce e precisa. Abbiamo avuto problemi con la consegna da parte del fornitore, ma i ragazzi di F2M hanno fatto in modo che tutto andasse per il meglio, proponendo al corriere di lasciare i colli fuori dagli orari abituali di servizio.
Molto consigliato!
Molto consigliato!
Verified Customer
01 January 2022
DHL Express Worldwide
VC
The site is at best unclear and at worst intentionally misleading.
Price is based on dimensions of packaging *not* the product. That should be made clear to customers.
The difference for me was 100% more expensive.
Price is based on dimensions of packaging *not* the product. That should be made clear to customers.
The difference for me was 100% more expensive.
Verified Customer
01 January 2022
DHL Economy Select
VC
Great service really happy
Questions answered pretty quickly and the free 30 storage helps me save a little bit so I’m happy for there services
Questions answered pretty quickly and the free 30 storage helps me save a little bit so I’m happy for there services
Ioannis Theodosiadis
01 January 2022
DHL Express Worldwide
IT
Fast shipping,excellent packaging,great communication,reasonable pricing!
Never ever had any problem with this company either for shipping from the UK warehouse or from DE wearhouse!
Never ever had any problem with this company either for shipping from the UK warehouse or from DE wearhouse!
Robert H
01 January 2022
DHL Express Worldwide
RH
Your company has completely over reached its obligations to live up to the requirements of the Australian government. You don’t need to charge GST on the postage for an item coming over from abroad. This is because this is a service that has been paid for and used abroad. You only need to put it on the goods and services, also you don’t need receipts you only need a declaration. You have overcharged me for no good reason other than to be extra special careful on your part which is spineless. You have also made me jump through unnecessary hoops when that was not required. You should be ashamed of yourself. You also have the gall to tell people from Australia how our laws work, when you do not live here yourself, how patronising . I would never use your service again and I would recommend anyone looking for such a service looks elsewhere.
Bryan Kooistra
01 January 2022
FedEx International Economy
BK
Great forwarding service. Would like to see some more shipping options and cost ranges. Otherwise, great to deal with. Highly recommend.
Nathan Broadbent
01 January 2022
DHL Express Worldwide
NB
Great service, will definitely use again whenever I need to ship products from the UK to New Zealand. Package arrived in great condition and the rates were reasonable.
Verified Customer
31 December 2021
DHL Express Worldwide
VC
Limited shipping method
And exciting one charge more than others with a delay service
And exciting one charge more than others with a delay service
Verified Customer
31 December 2021
DHL Economy Select
VC
Always fast, easy to deal will, well packed and quick shipments
Alyssa Pullman
31 December 2021
UPS Economy
AP
Fast service, my package arrived with no issues!
Verified Customer
31 December 2021
UPS Standard Single
VC
Servizio affidabile, serio e super veloce. Lo raccomando!