Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
03 February 2022
UPS Express Saver
VC
Great service! Love it.
Verified Customer
02 February 2022
DHL Express Worldwide
VC
my shipment arrived in good condition and the price seems reasonable to me but I didn't like that the packaging material was neglected for some of my products and there is also no custom option for it.
Verified Customer
02 February 2022
UPS Standard Single
VC
Perfect service, everything was ok.
Would recommend If your need stuff from abroad that isn't available in your country.
My products were delivered on time and in perfect shape.
Will work again with them.
Would recommend If your need stuff from abroad that isn't available in your country.
My products were delivered on time and in perfect shape.
Will work again with them.
Gianmarco
02 February 2022
DHL Economy Select
G
Velocissimi e professionali. Very fast and professional.
Excelent service!
Excelent service!
Massimo Zamperini
02 February 2022
DHL Express Worldwide
MZ
Davvero un ottimo servizio.
Provare per credere.Velocissimi , cordiali e sempre disponibili.
Risposte immediate a qualsiasi dubbio.Ho ricevuto la merce dal Regno Unito in pochissimo tempo e con chiarezza di informazioni e costi.
Provare per credere.Velocissimi , cordiali e sempre disponibili.
Risposte immediate a qualsiasi dubbio.Ho ricevuto la merce dal Regno Unito in pochissimo tempo e con chiarezza di informazioni e costi.
Sigridur Vigfusdottir
02 February 2022
DHL Express Worldwide
SV
The staff is exceptional - they are always professional and helpful. All my requests are treated with seriousness and willingness to solve.
Taylor Thurman
02 February 2022
FedEx Connect
TT
Excellent service. Will use again!!
YUKI
01 February 2022
FedEx International Economy
Y
質問に対する対応が早い。
英語が得意ではないが、しっかりと確認してくれて回答が明確である。
英語が得意ではないが、しっかりと確認してくれて回答が明確である。
Verified Customer
01 February 2022
DHL Express Worldwide
VC
Great service
Verified Customer
01 February 2022
DHL Express Worldwide
VC
The complete process went smoothly. As soon as the package arrived at the warehouse, I got a notification. Then the shipment was reasonably priced and the goods arrived in great condition.
Verified Customer
01 February 2022
FedEx International Economy
VC
excellent and fast service.
Verified Customer
01 February 2022
DHL Express Worldwide
VC
The service was really easy to use. The website was updated quickly when they received my package and sent it to me quickly as well.
Amanda Staight
01 February 2022
FedEx Connect
AS
It worked just as described. And it was easy too. My packages made it from the UK to San Francisco, CA. I had a question, it was answered promptly. Thanks!
Verified Customer
01 February 2022
FedEx International Economy
VC
Fast delivery
Verified Customer
01 February 2022
FedEx International Priority
VC
This was my first time using their forwarding service and the experience was great. I order an item from Germany and had it delivered to Canada seamlessly. Would definitely use their service again.
James MacArthur
01 February 2022
FedEx Connect
JM
Excellent service. I purchased a Lava Lamp with a spare bottle. They came to me in excellent, unbroken condition. Many Thanks.
Verified Customer
31 January 2022
FedEx International Economy
VC
very happy that now I can ship stuff from UK, Turkey..etc. and the service is great. and I got my package with in 4 days .
Verified Customer
31 January 2022
DHL Express Worldwide
VC
Very good.
Verified Customer
31 January 2022
DHL Express Worldwide
VC
Fantastic parcel forwarding company. I have no hesitation in recommending to anyone considering parcel forwarding services from UK to Australia. My box was very carefully packaged by Simon and delivered speedily and in perfect condition. Thank you so much!
Verified Customer
31 January 2022
DHL Express Worldwide
VC
日本への配送手続きについてわからないことを質問すると、いつも迅速で丁寧な対応をしてくれる。担当者はみなさん親切で信頼できる。
Daniel
30 January 2022
FedEx Connect
D
forward2Me had great customer service, in assisting me in getting started. They respond quickly, and get orders placed and shipped quickly. I would definitely be unitizing their services for future international orders. Their website and user account side of the site are all very well laid out and easy to use. They provide all the right information, in logical places, with updates along the way. As long as their rates continue to be reasonable, I look forward to doing future business with them.
Juris Krūmiņš
30 January 2022
DHL Domestic Express
JK
Great customer support
Verified Customer
30 January 2022
DHL Express Worldwide
VC
Overpriced with no cheap shipping options
Bouziane Khlouf
30 January 2022
DHL Express Worldwide
BK
Fast, reactivity and very professional. Should negotiate the carrier prices for better offers. Shipment is cheaper from us than from UK or Germany! I am based in the Middle East.
Rachel Meidan
30 January 2022
DHL Express Worldwide
RM
Item arrived safely
Jordin Phang
30 January 2022
TNT Express Non-Docs
JP
Fast Shipping and Excellent service provided by forward2me. TNT Express price was reasonable.
Verified Customer
30 January 2022
TNT Express Non-Docs
VC
Easy to use. Good customer service responded to queries on the same day. Highly recommended
Verified Customer
30 January 2022
FedEx International Priority
VC
とても使いやすかった。
Spyros Dinos
29 January 2022
DHL Express Worldwide
SD
A service you can really trust. They shipped my order by the time they received it. In two days I got it to Greece from Germany !!!
Ewen Corbelon
29 January 2022
DHL Express Worldwide
EC
Good communication. No problem.
Verified Customer
29 January 2022
DHL Express Worldwide
VC
I have used this service a couple of times and its really amazing. The process is straight forward. The customer support is also incredible. Extremely helpful and understanding, with fast response.
Christopher Allen
29 January 2022
FedEx International Priority
CA
Ordered some skincare products from the UK and had them forwarded on from Forward2Me and it was packaged really well and got to me very quickly.
Verified Customer
29 January 2022
DHL Express Worldwide
VC
Been using Forward2Me services from U.K., Germany, Spain & Turkey warehouses all to the U.S. Excellent and convenient customer service each time! Quick response through WhatsApp, consolidating packages is only a few button clicks, and shipping is easy. Only downside is limited shipping carriers at some warehouse locations so the shipping prices might not be the lowest. But for the ease, convenience and timely tracked shipping it more than worth the premium to get your goods delivered.
Violet de Range
29 January 2022
FedEx Connect
VDR
Great service.
Verified Customer
28 January 2022
FedEx International Priority
VC
Nothing damaged or lost so I'm happy duck! ?
Verified Customer
28 January 2022
DHL Economy Select
VC
Forwading fast and easy to select shipping
Verified Customer
28 January 2022
DHL Express Worldwide
VC
Hervorragender Kundenservice mit sehr kurzen Antwortzeiten. Schneller Weitertransport (in meinem Fall aus UK) nach Deutschland.
Nur die Versandkosten sind einfach zu hoch, besonders bei Kleinpreisigen Waren.
Denn zu dem Warenwert und den Versandkosten fallen noch Kosten für die Einfuhrumsatzsteuer und vor allem DHL Auslagen an, welches eine Bestellung aus UK nicht gerade preiswert macht.
Bis auf die Versandkosten bin ich mit dem Service von Forward2Meii grundsätzlich zufrieden und würde ihn vermutlich wieder nutzen.
Nur die Versandkosten sind einfach zu hoch, besonders bei Kleinpreisigen Waren.
Denn zu dem Warenwert und den Versandkosten fallen noch Kosten für die Einfuhrumsatzsteuer und vor allem DHL Auslagen an, welches eine Bestellung aus UK nicht gerade preiswert macht.
Bis auf die Versandkosten bin ich mit dem Service von Forward2Meii grundsätzlich zufrieden und würde ihn vermutlich wieder nutzen.
Verified Customer
28 January 2022
DHL Express Worldwide
VC
Fast service as usual, but for such a small package quite expensive!
Hi there,
Many thanks for your feedback.
We are pleased to hear that you are satisfied with the speed of our service.
I have checked the details of the package you recently shipped out from our UK warehouse on 10.01.22 and it appears that, the reason why you were provided with the higher shipping costs is because the system has calculated that the chargeable weight that determined the final shipping price for your package was based on the volume/size of your package rather than the actual weight of the goods inside. Most courier services determine the cost of shipping by either the actual weight of the goods or the volumetric weight of the package (size of the package)- whichever is greater. I do believe you would have saved further costs on shipping if you had chose our combine and repack option for your package, prior to shipping, because the actual weight of your goods was 0.98 kg whereas the volumetric weight/size of the package calculated to 3.88 kg and this greater weight is what determined the final shipping price for your package with DHL. Therefore I feel that a combine and repack or reduction service of your package would have been necessary and cost effective for you as there was a sufficient amount of excess and possible unnecessary volume that could have been removed or reduced from your package to decrease the overall volumetric weight/size of your package down further. We do provide further details to assist you with making your decision about whether to repack your goods once you select the package and go through to the 'Combine and Repack' option from your inbox.
I hope the information I have provided to you is useful and it helps you reconsider your current rating for our services.
If you have any more questions or concerns relating to our combine and repack service or any other features from your account please do not hesitate to get back in touch with our Customer experience team via email and one of our agents will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
We are pleased to hear that you are satisfied with the speed of our service.
I have checked the details of the package you recently shipped out from our UK warehouse on 10.01.22 and it appears that, the reason why you were provided with the higher shipping costs is because the system has calculated that the chargeable weight that determined the final shipping price for your package was based on the volume/size of your package rather than the actual weight of the goods inside. Most courier services determine the cost of shipping by either the actual weight of the goods or the volumetric weight of the package (size of the package)- whichever is greater. I do believe you would have saved further costs on shipping if you had chose our combine and repack option for your package, prior to shipping, because the actual weight of your goods was 0.98 kg whereas the volumetric weight/size of the package calculated to 3.88 kg and this greater weight is what determined the final shipping price for your package with DHL. Therefore I feel that a combine and repack or reduction service of your package would have been necessary and cost effective for you as there was a sufficient amount of excess and possible unnecessary volume that could have been removed or reduced from your package to decrease the overall volumetric weight/size of your package down further. We do provide further details to assist you with making your decision about whether to repack your goods once you select the package and go through to the 'Combine and Repack' option from your inbox.
I hope the information I have provided to you is useful and it helps you reconsider your current rating for our services.
If you have any more questions or concerns relating to our combine and repack service or any other features from your account please do not hesitate to get back in touch with our Customer experience team via email and one of our agents will be more than happy to assist you further.
Kind Regards
Hayley
Verified Customer
27 January 2022
UPS Standard Single
VC
Makkelijke service
Verified Customer
27 January 2022
FedEx International Priority
VC
I was surprised with this service absolutely amazing great work I recommend it
Verified Customer
26 January 2022
DHL Economy Select
VC
- Forwarding worked as expected
- Amazing notifications as packages arrived
- Clear view of the status received along the way
However (for UK ⇒ FR shipping):
- How packages were actually forwarded wasn't clear (what actually happens with repacking? Is it a good idea? How much are shipping cost afterwards?);
- Planning for taxes and customs was almost impossible: I was not made aware that the forwarding cost would be included in the "value" declared to customs, hence going over the usual thresholds;
- I couldn't find a way to recover the VAT on the seller side, hence paying for it twice
Overall, unless forward2me provides better help with tax/customs, I'll use it only for small items (<30£).
- Amazing notifications as packages arrived
- Clear view of the status received along the way
However (for UK ⇒ FR shipping):
- How packages were actually forwarded wasn't clear (what actually happens with repacking? Is it a good idea? How much are shipping cost afterwards?);
- Planning for taxes and customs was almost impossible: I was not made aware that the forwarding cost would be included in the "value" declared to customs, hence going over the usual thresholds;
- I couldn't find a way to recover the VAT on the seller side, hence paying for it twice
Overall, unless forward2me provides better help with tax/customs, I'll use it only for small items (<30£).
Hi there,Many thanks for your feedback.We are pleased to heat that you had a great forwarding experience through our service but feel you were not provided with the information required relating to repacking or the onward shipping processes.I have checked your last 2 recent shipments, more so your DHL shipment that was dispatched from our UK warehouse to France on 05.01.22, and I can see both of your packages were not submitted for a repack service prior to shipping.The contents of your packages were containing clothing items which can create a lot of unnecessary volume and a consolidation or repack service can sometimes beneficial for these types of items because even though they create a lot of excess volume, they can be reduced down smaller and they are relatively light in weight. Our combine and repack service option is where we open all of your selected packages and repack your goods into fewer smaller packages. Where the chargeable weight has been determined by the volumetric weight it is sometimes a good idea to combine and repack your items into fewer package to reduce costs and eliminate risk of individual boxes going missing. We do provide information to assist you in making your decision for repacking from your account once you select the combine and repack option from your inbox. I have calculated that you would not have really saved a lot on costs for the overall shipping by combining and repacking your 2 clothing packages into one piece this time round. Firstly because the current shipping rates for within mainland Europe are as a low as they can be with all of the available courier services currently and, although the chargeable weight of your shipment had been determined by the total volumetric weight of your 2 packages, as a multi piece, at 13.15 kg whereas the actual weight of the goods was 6.05 kg, your total cost for shipping would have still calculated close to the same price as it is currently by not consolidating both clothing packages as one piece due to the additional repack fees per package that have been added to your final invoice after the repack was completed. If you had repacked the 2 clothing packages into one piece this would have reduced your shipping costs with the courier slightly but you would have then had additional repack fees per package to pay on top of the original base shipping price which would have then increased the overall shipping costs again. If you order items from UK based retailers you will be required to pay additional purchase VAT 20% for the goods. In order to recover the VAT from the seller side you would need to be able to provide the UK seller evidence that the goods have been internationally shipped. If you are considering purchasing high value goods you might benefit more from using our Tax Free warehouse. All retailers who offer delivery to the Channel Island are not permitted to charge purchase VAT for goods entering Guernsey.It is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address. It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.We are required to show the total shipping costs paid on the commercial invoice. All courier services we use clear shipments through their own customs clearance departments and the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. We can remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom labelled"Include shipping price on commercial invoice". However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs.
I hope this information is useful to you and assists you with reconsidering your current rating for our services.We really hope that we can continue to assist you with all of your shipping needs further in the future.If you do have anymore questions or regarding the information I have provided to you today please don't hesitate to get in touch with us and one of our customer experience agents will be more than happy to assist you.Kind RegardsHayley
I hope this information is useful to you and assists you with reconsidering your current rating for our services.We really hope that we can continue to assist you with all of your shipping needs further in the future.If you do have anymore questions or regarding the information I have provided to you today please don't hesitate to get in touch with us and one of our customer experience agents will be more than happy to assist you.Kind RegardsHayley
Verified Customer
26 January 2022
FedEx International Priority
VC
Great experience, they were quick at shipping my product despite all the logistic challenges worldwide during the peak of the COVID/Omicron pandemic they assisted follow up with the shipping company and I got my package right on time.
Laura was very supportive throughout the journey.
Thanks Forward2me team.
Regards,
Mohammed
Laura was very supportive throughout the journey.
Thanks Forward2me team.
Regards,
Mohammed
Emmanuel Ekemere
26 January 2022
DHL Express Worldwide
EE
Superb quick delivery to Nigeria....wonderful experience and service, with a very understanding customer support staff... I definitely will be using them again and again
Verified Customer
26 January 2022
DHL Economy Select
VC
Schnell, unkompliziert und sehr guter Service.
sam smith
26 January 2022
FedEx Connect
SS
Poor experience. Lost package, not their fault, but no compensation for the excessive shipping charge, never mind the cost of the lost goods.
Hi Sam,Many thanks for your feedback and for your continuous patience.I understand this issue has been very frustrating for you and I can only apologize, once again, for any confusion and lack of unprofessionalism that you feel was provided to you in our previous responses that were relating to this case with your missing FedEx shipment.There was some confusion with your account details, originally, because it appears you have 2 accounts set up through our service, one being under your Facebook email address. Is there one of these accounts that you no longer use that we can close to avoid further confusion going forward?I can see the case with your missing shipment has already been escalated to an investigation with FedEx and we are currently awaiting further updates on evidence relating to the delivery location of your package from FedEx shipment. As soon as we have further updates on the status of the investigation from FedEx we will be back in touch to update you.
Please be assured we are chasing this issue daily with the courier to get this delivery error concluded and resolved for you as quickly as possible. We ask that you continue to monitor for further updates from us via email.I hope this helps you further and please do let me know if you have anymore questions or concerns in the meantime.Kind RegardsHayley
Please be assured we are chasing this issue daily with the courier to get this delivery error concluded and resolved for you as quickly as possible. We ask that you continue to monitor for further updates from us via email.I hope this helps you further and please do let me know if you have anymore questions or concerns in the meantime.Kind RegardsHayley
desiree danialian
26 January 2022
DHL Express Worldwide
DD
Amazing service! Delivered packages from the UK to the USA with zero issues! Fantastic customer service!
Timmy Tamplen
26 January 2022
DHL Express Worldwide
TT
Perfectly professional, with propt delivery and expert care
Dante Franklin
26 January 2022
DHL Express Worldwide
DF
Fantastic transaction.
Ekaterina Marmy
25 January 2022
FedEx International Priority
EM
I'm very happy with this caring and friendly service!!! My order was safely delivered in a short possible time? I will for sure use your services again in the future! Thank you!
Verified Customer
25 January 2022
FedEx International Economy
VC
Very good service with great system and communication from team