Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.499434602337%
4
2.3683879884408%
3
0.9674582233949%
2
0.66591280311597%
1
1.9097876617666%
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reviews of forward2me
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Unknown Country
DHL Economy Select
forward2me
Many thanks for your feedback - your comments are important to us.<br/><br/>We're delighted that you felt our service was fast and that your parcel arrived well packaged.<br/><br/>We look forward to helping you again in the future.<br/><br/>Kind regards, <br/>Hilary
MF
Amazingly fast! Packaged very well and excellent service!
Unknown Country
DHL Express Worldwide
MK
The company and service is good. However we were charged £25 to send a DVD from UK to Greece. The normal postage cost would have been about £2. we felt this price was extortionate and we were not informed of the cost prior to shipping or given any alternatives. for this reason we won't be using the company again.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving your feedback. <br/><br/>It's great that you thought the service was excellent. However, with regard to the cost: The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. We are looking to provide our customers with more shipping options, to choose from, in the future. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
SH
Slightly overpriced but excellent service
Unknown Country
forward2me basic
forward2me
Many thanks for your feedback.<br/><br/>We're very pleased that you thought our service was fast and efficient. It's great to read that you will certainly use the service again.<br/><br/>We look forward to hearing from you.<br/><br/>Kind regards, <br/>Hilary
LM
Fast and efficient service. I will certainly use again.
Unknown Country
DHL Express Worldwide
forward2me
Thanks for your feedback.<br/><br/>5 stars are much appreciated!<br/><br/>Look forward to shipping more parcels for you soon.<br/><br/>Kind regards, <br/>Hilary
PD
*****
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving your feedback. <br/><br/>It's great that you thought the delivery was excellent. However, with regard to the cost: The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. We are looking to provide our customers with more shipping options, to choose from, in the future.<br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
NY
Delivery is excellent but cost of shipping to Malaysia is so expensive via DHL. Should improve on the cost.
Unknown Country
DHL Economy Select
forward2me
Many thanks for taking the time to feedback to us and for giving us the opportunity to respond when we weren't aware that you were unhappy when we shipped your items.<br/><br/>Our sequence of events is:<br/>1. You kindly let us know that you had made a purchase of some perfume before it arrived at your UK address. <br/>2. At this stage we advised you that Perfumes are classed as Dangerous Goods and attract a surcharge of £15 to be able to ship them to you in Greece. We offered to return them to the retailer on arrival if you didn't want to pay this surcharge.<br/>3. We received an e-mail from you stating that you were happy to ship with this surcharge.<br/>4. To maintain this surcharge at a minimum of £15 we used the Road service. If we were to use the Air service for Dangerous Goods the surcharge would have been £65 (something that all/most couriers charge for shipping Dangerous Goods).<br/>5. Our records show no disgruntlement with the charge applied or any signs of being reluctant to ship. Please be assured that if you had let us know at this point we would have reacted accordingly.<br/>We apologise once again that you were unhappy but we were completely transparent with the pricing and offered you a ‘get out clause’ i.e. we could return it to the retailer for you.<br/><br/>If you don't wish to use our services again we are more than happy to refund your registration fee.<br/><br/>You'll be pleased to know that your comments and our response are visible on the Feefo website.<br/><br/>Kind Regards,<br/><br/>Janet<br/><br/>Janet Grundy<br/>Director.
MT
Your answer reminds me of what "godfather" (in the famous film) said to someone:<br/> "i will make him a proposal that he wont be able to deny..."
MT
This is the first and the last time i use "forward2me". I ordered a 50ml fragrance together with a 150ml body lotion, that costed 53 euros to buy it.
I was obliged to pay 83 euros more just to get it because it is considered to be "dangerous" item.
I think that this transaction is a clear robbery. It is a total disgrace and i will never use "forward2me" again as long as i live. I already have told everyone i know to avoid this company's services.
I know that my coments will never be publiced and i will stop any future transaction with UK. I already have searched and found US companies that forward items to Greece with logical cost. I am very sorry that UK companies belive that foreign consumers are tottaly retarded and idiots...
Thank you feefo.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your comments - it's important for us to hear what our customers have to say!<br/><br/>It's great that you thought the service was fast, efficient and that your goods arrived in perfect condition.<br/><br/>Look forward to receiving more parcels for you in the future. Happy Shopping!<br/><br/>Kind regards, <br/>Hilary
VE
great kind of service, now there's no stopping me from buying goods from the UK.
VE
the service was great! fast, efficient and the goods were in great condition when i got them. awesome!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving such positive comments - your feedback is really appreciated.<br/><br/>It's great that you comment on the helpfulness and communication skills of our staff who work very hard to provide a personal service to all our customers.<br/><br/>We hope you will ship with us again in the future.<br/><br/>Kind regards, <br/>Hilary
JC
The staff went an extra mile in getting a shipment to me. Good communications and helpful staff made me sure my decision to use this company were vindicated,
Unknown Country
DHL Express Worldwide
forward2me
Thanks for taking the time to leave your comments.<br/><br/>It's great that you found the service straightforward and that you felt we provided you with good communication.<br/><br/>We work hard to provide our customers with a service that is reliable and professional but also personal.<br/><br/>Hope to help you again in the future.<br/><br/>Kind regards, <br/>Hilary
AB
a very straightforward service with good communication to users
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your comments - customer feedback is really important to us.<br/><br/>We're delighted that you felt the service was great and that we met your customer support expectations.<br/><br/>We look forward to helping you again in the future.<br/><br/>Kind regards, <br/>Hilary
DS
Great service and great customer support. Looking forward to use again.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving your feedback.<br/><br/>We're delighted you found our service reliable and good.<br/><br/>We are looking to provide our customers with more shipping options, to choose from, in the future. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
MA
Good service and reliable, however could have more economic shipping options, especially for small and lightweight packaging.
Unknown Country
DHL Express Worldwide
LL
This company ALWAYS gives excellent service. Highly recommend them!!
forward2me
Many thanks for your kind comments.<br/><br/>It's great that you feel we continue to provide you with an excellent service. Thank you for your recommendation.<br/><br/>We look forward to helping you again soon with further shipments.<br/><br/>Kind regards, <br/>Hilary
Unknown Country
DHL Express Worldwide
forward2me
Thank you for leaving your comments. <br/><br/>We are looking to provide our customers with more shipping options, to choose from, in the future. <br/><br/>The price you pay is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.
TD
Would be good if you could select a cheaper non express shipping
Unknown Country
DHL Economy Select
forward2me
Many thanks for your comments.<br/><br/>It's great that you feel we offer a friendly and professional service.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary
AB
Forward2me services helps me a lot with my oredrs from the UK. They are friendly and professional.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your comments - customer feedback is important to us.<br/><br/>It's great to read that this is the second time you have used our service and that everything went smoothly with your shipment. <br/><br/>Unfortunately the paypal system is out of our control but we're very pleased that we managed to get your package to you in good time and in perfect condition despite these setbacks.<br/><br/>Look forward to hearing from you soon.<br/><br/>Kind regards, <br/>Hilary
JK
Second time using forward to me recently and service was excellent. Very smooth. Delivery arrived quickly and in perfect condition. My only challenge was paying through paypal, as the paypal system kept showing the wrong delivery address, but fortunately forward2me stuck to my original instructions. Great service and I will be using again shortly.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your very positive comments. Customer feedback is really important to us.<br/><br/>We're really pleased that you comment on the excellent customer service received and the rapid response times to your inquiries. We work very hard to provide our customers with a personal service and it's great when this is appreciated.<br/><br/>It's fantastic when customers comment that they will use the service again and especially that you would recommend us to others.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind regards, <br/>Hilary
RVD
I couldn't have asked for better service. Very nice customer support that asked me if I had any questions or needed any info, they gave super fast responses to inquiries and provided unbelievable 2-day shipping from the UK to the US, at a very reasonable price. I will definitely use again and recommend you to others. Thanks. :)
Unknown Country
DHL Express Worldwide
ER
this has to do with my case for which i bought a 45euro peace and i paid another 45euro to forward2me for my delivery
Unknown Country
DHL Express Worldwide
forward2me
Thank you for leaving your comments.<br/><br/>It's great that you feel our service is excellent and that your package arrived quickly. However, we are sorry you felt the price was a touch on the expensive side. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
PD
Excellent and fast service. Sometimes a touch on the expensive side but otherwise great
Unknown Country
DHL Express Worldwide
forward2me
Thanks for your feedback - your comments are important to us.<br/><br/>We're delighted that you were pleased with the service offered and that your package arrived quickly.<br/><br/>We hope to hear from you again soon.<br/><br/>Kind regards, <br/>Hilary
JH
Great service, vey fast delivery.Thanks!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your very kind comments.<br/><br/>It's great that you will pass on your compliments to everyone! We work hard to provide our customers with an excellent, fast, personal and reliable service and it's great when this is appreciated.<br/><br/>We hope to be able to help you with more parcels in the future.<br/><br/>Kind regards, <br/>Hilary
FCL
You're amazing. Thank you so much. I'm going to tell everyone how awesome you are
Unknown Country
DHL Express Worldwide
LTM
The delivery is fast. I would like to have more information on what is received for me, say a parcel from uk amazon, and notification of which parcel is sent for a customer who may receive many parcels over a period of time.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving your comments.<br/><br/>We're delighted you found the service "perfect". <br/><br/>However, we are sorry you felt the shipping was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>We hope we can help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary
CN
Expensive shipping, everything else perfect.
Unknown Country
DHL Express Worldwide
forward2me
Thanks for leaving your feedback.<br/><br/>We are very pleased that you were happy with the service offered and that your parcel arrived promptly.<br/><br/>We look forward to receiving more parcels for you in the future.<br/><br/>Kind regards, <br/>Hilary
VL
Great service
VL
Great Service. I received my parcel promptly
Unknown Country
DHL Express Worldwide
AZ
I have been having difficulties in searching for a trusted forwarding company as I have been scammed many times before. After practising due diligence, forward2me has proven that they are trustworthy and efficient in their operations. Everything has been laid transparent without any hidden charges from registration until delivery of goods. The services rendered are of exceptional and unparalleled quality. Many may say that forward2me courier shipment is expensive but they are actually offering the best courier service at a discount. Worldwide Express Shipment would normally cost £59.99 but Forward2me offered the same service at just £26.99. The registration costs just £2.00 while other companies charge at least £5 for every shipment handled plus many other hidden fees. Forward2me also never pass on the Transaction Cost (Credit Card Charge) to the customer. All in all, Forward2me offered great first class service at a truly reasonable price. I would definitely recommend and would use their services again in the future. Thank you. Forward2me for the great service you have provided me with. -Andi Rizal Malaysia
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your comments.<br/><br/>It's great that you thought the service was fast. We're especially delighted that you thought we were helpful and offered you a professional customer service.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary
NT
Very fast service, helpful and professional customer service. Excellent service alltogether. A bit pricey, but when everything works this well its not that bad :)
Unknown Country
Unknown Shipment Details
forward2me
Many thanks for your feedback.<br/><br/>We're pleased you thought the service was fast and hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary
Fast forwarding service.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for leaving your comments.<br/><br/>It's great that you were happy with both the quality and speed of the service we offer. However, we are sorry you felt the price was a tad expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. <br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees. <br/><br/>It's good o see that you would still highly recommend our services and hope that you will ship many more parcels with us in the future.<br/><br/>Kind regards, <br/>Hilary
FMP
Was a tad expensive, but a very high quality and fast service. Highly recommended for "higher value" equipments (over 200 €).
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for providing us with your feedback.<br/><br/>We're really pleased that you have found our service excellent and look forward to shipping many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
AC
Excellent Service
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for letting us know that you were happy with our service.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
LS
excellent service, very pleased with the process, arrived within a reasonable amount of time and was easily tracked
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for providing us with your feedback, this is very important to us.<br/><br/>The service we provide is a premium, tracked, door to door service with DHL. We're really pleased that you were happy with our service and delivery timescales. <br/><br/>We are able to offer shipping through other couriers which offer a slower service - if you prefer us to look into this for you in the future please let us know.<br/><br/>Kind Regards,<br/>Tracy.
SL
Good service. Item delivered really fast. But too expensive !!
Unknown Country
DHL Economy Select
forward2me
Many thanks for letting us know that our service worked well for you.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
RM
Smooth :)
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for letting us know that you found our service superb.<br/><br/>We look forward to shipping another parcel for you soon.<br/><br/>Kind Regards,<br/>Tracy.
SSS
Superb service ......
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for providing us with your feedback.<br/><br/>It's great to hear that you found our service excellent and look forward to receiving your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
DC
Excellent and Good.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for providing us with your comments.<br/><br/>We're really happy to hear that you were pleased with our service although you found this cost a little more than expected.<br/><br/>We pride ourselves on providing a premium, tracked,door to door service for our customers - we are able to offer a cheaper service with no tracking or delivery guarantees for smaller, lower value parcels. <br/><br/>If you were to prefer this service in the future please let us know.<br/><br/>Kind Regards,<br/>Tracy.
AT
Good service! Although the pricing was a bit expensive.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your feedback, it's really appreciated. <br/><br/>We're really pleased that you have found our service worthwhile. The costs you pay are not only for shipping but we check your parcels on arrival ensuring they are sufficiently packed for international shipping, prepare the export paperwork and track the shipment until it's delivered to your door. <br/>If for any reason, there are any issues or delays we take care of all these for you. <br/><br/>Hope this all helps and we look forward to looking after more parcels for you very soon.<br/><br/>Kind Regards,<br/>Tracy.
GC
Bit pricey but worth it.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for providing us with your feedback, this is very useful to us.<br/><br/>We're pleased that you have found that our consolidation service was useful to you and it saved you time and money.<br/><br/>We look forward to receiving many more parcels for you in the future.<br/><br/>Kind Regards,<br/>Tracy.
AO
so far I can say the service has been good . I was please to know they consolidate orders in which they did for me and it saved me time and money.
Unknown Country
forward2me basic
forward2me
Many thanks for providing us with your feedback.<br/><br/>We're really pleased that you had a great first experience with us and look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
CM
Excellent, first time user i ll used again for sure.
Unknown Country
forward2me basic
FS
Excellent service, quick delivery and no damages. Perfect!
forward2me
Many thanks for providing us with your comments.<br/><br/>We're really pleased that your parcel was delivered in good order and on time.<br/><br/>Look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for the comments you have provided us.<br/><br/>We pride our selves on taking great care with our customer's parcels and are pleased you received it on time and in excellent condition.<br/><br/>Kind Regards,<br/>Tracy.
SC
Product was delivered on time and in excellent condition.
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to provide us with your feedback.<br/><br/>We're so pleased that you received your parcel in good time.<br/><br/>We'll look forward to shipping your next parcel.<br/><br/>Kind Regards,<br/>Tracy.
BA
package delivered in good time!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for providing us with your comments.<br/><br/>We're really pleased that you found our service to be reliable and efficient.<br/><br/>We look forward to hearing from you again soon.<br/><br/>Kind Regards,<br/>Tracy.
PB
Very efficient and reliable. Thanks
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to feedback to us, much appreciated.<br/><br/>We like to look after our customers and of course their packages. We take great care and try to do the best we can in all situations. <br/><br/>We really appreciate your kind words and will be passing them on to our customer care team who we're sure will be really pleased.<br/><br/>Thank you once again - have a great week.<br/><br/>Kind Regards,<br/>Hilary.
MMA
Quoted a lower shipping at first but still honored it at their cost. Some may say that they are expensive but compared to how they treat their customer, repack the items, keep in touch with whatever updates they can provide. I'll recommend forward2me to anyone In a whim. Hands down best service I got from a company thus far
Unknown Country
DHL Express Worldwide
MS
Great!
forward2me
Thanks for taking the time to respond to the recent feefo independent review request.<br/><br/>We are sorry to see that you felt you needed to leave it as a negative. As you have not left any comments we are unable to help or assist with any problems that you may have experienced.<br/><br/>I have sent you an e-mail to try and determine the reasons so it would be really good if you would get in touch and then we can try and assist and rectify anything that may have not gone quite right.<br/><br/>Many thanks,<br/><br/>Kind Regards,<br/>Janet Grundy<br/>Operations Director.
MS
rere
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for your great feedback, it's much appreciated. We look forward to looking after your parcels again, very soon.<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Hilary.
RC
Great service as always. Good communication and fast delivery all the way from the UK to Australia.
Unknown Country
DHL Economy Select
forward2me
Many thanks for taking the time to respond to our review request - much appreciated.<br/><br/>We're pleased that you used our services and look forward to taking care of your parcels again very soon.<br/><br/>Kind Regards,<br/>Hilary.
LGC
ok
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to feedback to us, it's really important that our other potential and current customers can see these independent reviews about our services.<br/><br/>It's great to hear that you received excellent service and superb support from our customer care team, they'll be really pleased to read our review.<br/><br/>Thanks again and have a great week.<br/><br/>Kind Regards,<br/>Hilary.
AS
Excellent service and superb support. They helped me a lot with my shipment. GRAZIE MILLE!
Unknown Country
DHL Express Worldwide
forward2me
Many thanks for taking the time to leave feedback for us, much appreciated.<br/><br/>We're really sorry that your shipment was held up for so long in customs and the public holidays got in the way too.<br/>Unfortunately like you say we've no control over the customs department and they quite often do random checks.<br/>We're sure that if or when you use us again you should have a seamless, trouble free service.<br/><br/>Hope this all helps and we look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Hilary.
PK
Notified me as soon as shipment arrived at their premises and had it forwarded the next day. However (though maybe not forward2me's fault) my country's Customs held it for 13 days and DHL took another 8 days before it arrived at my door. Christmas and New Year holidays sure delayed things.
Unknown Country
DHL Economy Select
forward2me
Many thanks for your taking the time to leave your feedback - it's much appreciated.<br/><br/>We're really pleased that you've enjoyed a very good service and we look forward to taking care of more parcels for you very soon.<br/><br/>Kind Regards,<br/>Hilary.
MH
Very good and reliable service.
Unknown Country
forward2me basic
forward2me
Many thanks for leaving fantastic comments - much appreciated.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind Regards,<br/>Hilary.
MD
Great and very fast shipping.
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