forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.6 5

Based on 15911 reviews

Carlo Barrento 25 December 2014

DHL Express Worldwide

A little expensive. But a fast service.

Remus Grigore 25 December 2014

DHL Economy Select

Great service, delivered in outstanding condition.Tyvm!

Andrew Banks 24 December 2014

DHL Express Worldwide

Excellent service - two shipments were consolidated and despatched very quickly.

Andre Gunn 24 December 2014

DHL Express Worldwide

fantastic customer service. Kind and effecient.

Dave Barry 23 December 2014

DHL Economy Select

Great service, delivered in a timely manner in perfect condition.

Christos Papadopoulos 23 December 2014

UPS Standard Single

Best service around. These people always take good care of all parcels, offer plenty of options for delivery and at reasonable price ... especially this time, getting your little ones presents in time ... priceless!!!

Sarah James 23 December 2014

DHL Express Worldwide

Happy with service and prompt postage, wouldnt hesistate to use again

Daryl Looms 23 December 2014

Royal Mail Tracked

Great service, nothing is too much of a problem for them. I'll definitely use them again.

HSIANG OU 23 December 2014

DHL Express Worldwide

great

Elena Ouklonskaia 22 December 2014

DHL Economy Select

Fantastic service in every respect, superb quality, efficiency, speed, and communications. None to match really!

Paolo Fornasari 22 December 2014

DHL Economy Select

Outstanding service, as usual.

Adrienne Taylor 22 December 2014

DHL Express Worldwide

This was the first time I used forward2me. I used the personal concierge service - which was fantastic. The team were super efficient and extremely helpful. I would not hesitate to use again (and to refer my friends to!) Thank you very much.

Edward Watson 22 December 2014

DHL Express Worldwide

Fast delivery, my package arrived the very next day.

Vladimirs GInzburgs 22 December 2014

DHL Express Worldwide

Very good in general, the insurance description is little bit complicated in unclear.

Andy Clarke 22 December 2014

DHL Express Worldwide

Very good and reliable shipping - as ever. I just there was a choice of various classes of DHL shipping when it comes to forwarding... Might help in keeping on saving cash!

Debbie Visceglia 22 December 2014

DHL Express Worldwide

I would love to be able to call the CC rep from fraud protection who asked me "Why would you order a present for your young granddaughter from a site called WICKED UNCLE?" My answer was - and still is - BECAUSE THEY ARE THE BEST!

Christine Smith 21 December 2014

DHL Express Worldwide

Brilliant - tracking system fantastic - thank you

Michiel Hoogeboom 20 December 2014

DHL Economy Select

When buying items on eBay UK there are always sellers who are less willing to send items abroad. I have used Forward2Me's services a few times now to handle these situations. I'm really satisfied with the parcel forwarding service: Clear communication and fast forwarding of parcels.

Pat Metharom 19 December 2014

DHL Express Worldwide

Fast, friendly and professional service. Would definitely use more often if the prices were not so high!

Unverified Customer 18 December 2014

Unknown Shipment Details

Amazing service and kind people. They helped me with warranty problem providing a two way forwarding service. Thank you!

Phillip Patching 18 December 2014

DPD Classic

Very good service

Hassan Elgamal 18 December 2014

DHL Express Worldwide

Excellent job once again. Very pleased.

Niklas Lindåker 17 December 2014

UPS Standard Single

Thanks

Annamaria Suranyi 16 December 2014

DHL Express Worldwide

Product arrived safely and fast.

Alexander Lönnendonker 16 December 2014

DHL Economy Select

Quick

Jacques Meyer 15 December 2014

DHL Express Worldwide

Very fast shipping and very responsive to requests to delay shipping / consolidate packages

Krishnaprasad MG 15 December 2014

Untracked Budget

Great service, bit expensive though I

Unverified Customer 14 December 2014

Unknown Shipment Details

Despite the fact that for various reasons it was necessary for me to change the delivery address a couple of times, Forward2Me were able to keep on top of things and ultimately get my package to me in a timely manner. Thanks team ;)

andrew miller 13 December 2014

DHL Express Worldwide

Good service but far too expensive for small parcels.

Julie Simmons 13 December 2014

DHL Express Worldwide

The shipping cost is expensive considering companies who do deliver to Cyprus by courier charge a lot less. Would use again if I really wanted something I couldn't get delivered.

Julie Gardiner 12 December 2014

DHL Economy Select

More expensive than expected but very good service.

David Davidson 12 December 2014

DPD Classic

We live in France and wanted to order on-line from Waitrose but they would not accept our Mastercard as although we have a UK bank it is registered to a non-UK address. We sent our Waitrose shopping list to Forward2me who ordered on our behalf. I had to queery their bill as it was less than I expected only to be told that there were bulk savings. I really appreciated their honesty. We were kept informed at all times and from the time we ordered to receiving our parcel, with everything intact, was only a matter of days. We have previously used other sites who charge a premium for each of the items purchased, I have no hesitation in recommending Forward2me.

Marcus Bakke 12 December 2014

UPS Standard Single

Great shipping, very easy and cheap.

Jacque Mason 12 December 2014

DHL Express Worldwide

Have used this service in the past and was very impressed but not anymore!!
My most recent order was wrongly addressed and nearly did not arrive where it was meant to-and that it took more than 48hrs for a response to my email.....not good enough!!! Will not recommend to anyone now!!

Many thanks for taking the time to provide feedback – it’s really important to us. I am sorry that you have experienced problems with the address detail on your parcel. The team work hard to get things right but unfortunately there was a typing error on your shipment. We tried to rectify this as quickly as possible working closely with DHL to re-route the parcel. I can see your shipment left us on Friday 28 November at 4.00pm and you received it in Australia at your door on Thursday 4 December at 11.am. We pride ourselves on our customer care and in most cases turn e-mails around in 24 hours. Unfortunately in your case we received your e-mail on Friday 28 November in the evening at 22:12. We needed to check the address detail in the software at the warehouse so left the response until Monday when we were able to check this. We should have sent you a courtesy e-mail straight away just to let you know that we were looking into this for you which might have helped to put your mind at rest until we were able to sort out the problem on the Monday. I am sorry that the service you received on this occasion was not as it should have been. You’re account has a note to deduct £10 from the cost of your next shipment should you decide to give us a second chance. We hope this all helps and thank you for using forward2me. Kind Regards, Janet Operations Director

Adrian cretu 11 December 2014

DHL Express Worldwide

Great service, the customer service is also very fast and a pleasure to deal with.
5/5

Panayiotis Varnava 11 December 2014

DHL Express Worldwide

really fast shipping !

Mrs Lesley Davies 11 December 2014

DPD Classic

MLD

I feel as an expat that they've got you over a barrel somewhat as far as postage goes. I carefully calculated the weight of my parcel only to find that extra was added! the weight limit was not as big as others carriers who have a set price. The packaging was adequate inside but the box was split when it arrived and a tin of biscuits which were for a present was completely battered and misshapen and the biscuits were in pieces. Would I use them again? That's debatable because BCS charges a lot less for the carriage and although the goods are more expensive, with the reduced courrier charge it would work out roughly the same costwise and their packaging is fantastic. If this helps towards carriage costs and packaging then my job here is done!

Many thanks for taking the time to feedback to us - it's really important to us. Apologies for the slight delay in getting back to you. We are absolutely inundated with supermarket shops at the moment. We're sorry to hear that the box was split and the biscuits were damaged. This should not have happened and a new tin of biscuits is in the post to you. We're sorry to hear that you felt that we didn't give you a saving compared to shopping with BCS;so much so that we have checked the cost of your shopping list on the BCS site and I am now pleased to tell you that we saved you £71.41 (including our shipping fee). Our shipping prices may be more expensive than some expat food shops. That is because they subsidise the cost of shipping by inflating the cost of the goods. When you take into account the total cost of goods + shipping we believe we are always cheaper for food value of £60 or more – something we guarantee. Shopping direct with the supermarkets and shipping with forward2me means that you make big savings on the food itself which overall gives you huge savings. In this case £71.41! We hope this all helps to clarify and quantify things and we hope that you will continue to use forward2me. Have a great week and Merry Christmas from all of us. Kind Regards, Janet Janet Grundy Operations Director

aditya mehta 11 December 2014

DHL Express Worldwide

Goods were dispatched well-packed and efficiently

Carin Danon 10 December 2014

DHL Express Worldwide

Excellent!! Would use them again and again and again!!! Very impressed!!

tina lensvold 10 December 2014

DPD Classic

Very fast delivery

Elizabeth Day 10 December 2014

DHL Express Worldwide

Very expensive postage but excellent service..over to AU within the week!

frank burke 09 December 2014

DHL Economy Select

Quick delivery but £25 to deliver a mobile phone from England to Ireland! Certainly won't be using the service again.

Thank you for your feedback. We try really hard to provide a great service and great pricing for all our customers and our team take a great pride in the work that they do. We are really disappointed when we receive a negative feedback on this platform but at the same time it's important that we know when our customers are not completely happy. I notice that you have paid for the DHL premium door to door service which is fully tracked and guaranteed. For a premium product i.e. a phone with a value of nearly £300 we think you chose the best method of shipping which has in effect cost you ~about 10% of the value of the goods. We could have provided you with the budget un-tracked un-guaranteed service but if your phone had have been lost in transit you would have been £260 out of pocket... I hope this helps you to understand what you have paid for and the peace of mind that it has provided for you. We are more than happy to ship items using our budget service but it is completely at your own risk and doesn't provide the peace of mind that the premium service offers. We hope you will continue to use forward2me but in the meantime have a great week and best wishes for the festive season. Kind Regards, Janet Janet Grundy Operations Director

Michael Hwang 09 December 2014

DHL Express Worldwide

Worked great.

Vasileios Mantzios 09 December 2014

DHL Economy Select

Excellent communication and collaboration for the arrangement and shipping options.

Gowtham Sureshkumar 09 December 2014

UPS Express Saver

Everything was good. Keep it up!

Wadih FELFLY 08 December 2014

DPD Classic

great service, super fast response to emails, fast delivery.