Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Tómas Jónsson
06 March 2017
DHL Express Worldwide
TJ
Brilliant service! I had some issues, I had ordered something that was marked as dangerous goods, and they helped me thru the whole process of getting it o me :)
Jouni Kristiansson
06 March 2017
UPS Standard Single
JK
Fast, reliable, works fine, but UPS didin't call before delivery.
Charlie Graham
06 March 2017
UPS Standard Single
CG
Like normal - a good service however packaging could be better.
Kathy Frederick
05 March 2017
DHL Express Worldwide
KF
I have used forward2me twice and highly recommend their services in shipping from the UK to US. Great Customer Service in keeping me informed on the shipment process.
George Riley
05 March 2017
DHL Express Worldwide
GR
Very impressed. Excellent customer service. It took 4 days from the UK to reach me in Australia. Our domestic postal service here in Australia would struggle to be that quick.
Will use again.
Will use again.
Samantha Villeneuve
05 March 2017
UPS Express Saver
SV
It was quick. They send me an email as soon as they received my package. They forward it to me the same day.
MARIO NAVARRETE
05 March 2017
UPS Standard Single
MN
Por ahora parecen bastante honrados y legales.Sin dificultades y con precisión.
michael Circo
05 March 2017
UPS Express Saver
MC
Very good service . Did all as asked. No Problems
Norihiko Matsui
05 March 2017
DHL Express Worldwide
NM
Thank you very much!
Sverre Voll
04 March 2017
DHL Economy Select
SV
Exelent service.
Safe and convenient
Safe and convenient
Stanislavs Precenieks
04 March 2017
DHL Economy Select
SP
I wasnt sure if i could trust hese services at all.
Now i can recomend forward2Me services as quick, not expensive and well organized company.
Now i can recomend forward2Me services as quick, not expensive and well organized company.
Bernd Seidenspinner
04 March 2017
DHL Express Worldwide
BS
Very good service. Parcel forwarded within 1 day
Tyler Mundy
04 March 2017
UPS Express Saver
TM
Fast, easy, and very reasonably priced! I was a little hesitant going in, but everything works flawlessly; I will be using this service as long as it is available.
John Grady
04 March 2017
DHL Express Worldwide
JG
Great service will use again
Vigor Mastruko
03 March 2017
UPS Standard Single
VM
Prices were clear and transparent. Service was easy to set up, quick and efficient.
Fiona Wakeman
03 March 2017
UPS Express Saver
FW
Absolutely wonderful service.
Fast and very reliable
Fast and very reliable
HALLDOR Thorarinsson
03 March 2017
DPD Classic
HT
Quick and good servise
Ali-Reza Moschtaghi
03 March 2017
UPS Standard Single
AM
Good timely service
Clarice Wong
03 March 2017
DPD Air Classic
CW
Speedy delivery
Karyn Bouldin
03 March 2017
UPS Express Saver
KB
I was kind of nervous about these 4 sets of tins because they can so easily dent but they arrived very quickly and in perfect condition. I am SO grateful for your help in being able to buy things from Britain.You do a wonderful job and I am thankful. Cheers to you!
Antonietta Cecere
02 March 2017
UPS Standard Single
AC
Ottimo servizio, il call center parla anche italiano, sono molto soddisfatto, la spedizione e il reimballaggio sono ottimi.
Magari abbassare un pochino i prezzi sul reimalaggio....per il resto tutto ok
Magari abbassare un pochino i prezzi sul reimalaggio....per il resto tutto ok
Kwadwo Seinti
02 March 2017
DHL Express Worldwide
KS
Very prompt.
Their support was very helpful and understanding.
Their support was very helpful and understanding.
Rupali Dixit
02 March 2017
UPS Express Saver
RD
couldn't be any easier
Alessandro Cipolletta
02 March 2017
DHL Economy Select
AC
servizio facile da usare e molte efficiente
Elsa Catapang
02 March 2017
DHL Express Worldwide
EC
Delivery was fast
Rate charge is high.
Easy to contact.
Rate charge is high.
Easy to contact.
Simon Slavik
02 March 2017
DPD Classic
SS
Great
Daniel
02 March 2017
DHL Express Worldwide
D
awesome service: fast shipment, good email communication, the site is very clear and straightforward.
Helen Ha
02 March 2017
UPS Express Saver
HH
Trusted service ! Quick with response and delivery. Would use again
Fabio Recalenda
01 March 2017
UPS Express Saver
FR
All ok, Excellent service!!
Younes Lamsaoui
01 March 2017
DHL Express Worldwide
YL
Excellent service!
Goran Golubovic
01 March 2017
TNT Economy Express
GG
My first time with you and perfect!
Daniel Engelbrecht
01 March 2017
DPD Classic
DE
Extremely fast and reliable!
Unverified Customer
01 March 2017
Unknown Shipment Details
Just another shipment handled with care by this wonderful team.
KELVIN WALLACE
01 March 2017
UPS Express Saver
KW
These guys are excellent. The contact and tracking of the parcel was nothing short of 5 stars. Added to this is how fast the parcel arrived in Australia.
Keep up the the good work ?
Keep up the the good work ?
Cristy Harris
01 March 2017
DHL Express Worldwide
CH
Rachel's communication throughout the process was invaluable. She is a true gem. Thank you!
Iskar Enev
28 February 2017
Royal Mail Tracked & Signed
IE
Fast delivery and great customer support. Highly recommend!
Kenneth Kallusky
28 February 2017
DHL Express Worldwide
KK
Perfectly run business, a real value for me. Would be 5 stars except for shipping costs..
Hi,
<br/>
Thank you for taking time to review our services.
<br/>
I'm pleased to hear that you are happy with our overall services however the shipping cost paid was more than you expected. We do feel we offer competitive pricing for shipping, shipping prices include the use of your UK address, the acceptance and processing of your parcels and any export paperwork required to ship your goods.
<br/>
If you would like to contact our customer services team next time you ship if you are unhappy with the shipping price offered and they will be happy to check if there is anyway they can help to reduce them.
<br/>
Have a great day.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Thank you for taking time to review our services.
<br/>
I'm pleased to hear that you are happy with our overall services however the shipping cost paid was more than you expected. We do feel we offer competitive pricing for shipping, shipping prices include the use of your UK address, the acceptance and processing of your parcels and any export paperwork required to ship your goods.
<br/>
If you would like to contact our customer services team next time you ship if you are unhappy with the shipping price offered and they will be happy to check if there is anyway they can help to reduce them.
<br/>
Have a great day.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Tommy Bengtsson
26 February 2017
DPD Classic
TB
Snabb leverans.
Jouni Forsman
25 February 2017
DHL Express Worldwide
JF
I really like and can recommend the service. They do what they promise. I do think though the delivery prices could be a tad lower with their volumes. Otherwise I like the service very much.
Teo Guan Te
25 February 2017
UPS Express Saver
TGT
Excellent
muhanad salah
25 February 2017
UPS Express Saver
MS
very good service , i hope you guys the best .. the only thing i did not like is that they took extra 55$ from me once they deleivered and they gave me a receipt from ups about it
Dorthe Nielsen
25 February 2017
DHL Economy Select
DN
Had bought mugs and some other stuff, and everything came to Denmark in good condition.
Toby
25 February 2017
UPS Express Saver
T
Products were notified and shipped promptly. Packing was a bit loose but luckily no damages. Also the cost was quite high.
Hi,
<br/>
Thank you for taking the time to provide us with your feedback.
<br/>
I'm pleased to hear that overall you were happy with our services however a little more attention could have been applied to the repackaging of your goods. I have passed your comments to our warehouse team, we do try to ensure that goods are safe and secure for international transit and I'm sorry if your goods could have been repackaged a little tighter.
<br/>
We do feel that our service offers value for money, shipping prices include the use of your forward2me address, the acceptance and processing of your parcels and all export paperwork required for shipping your goods. Sometimes parcels arrive in a larger box than necessary, we do offer a combine and repack service so our customers can obtain maximum value for shipping. If you require further information about this service please contact our customer service team at info@forward2me.com and they will be happy to provide you with more details.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Thank you for taking the time to provide us with your feedback.
<br/>
I'm pleased to hear that overall you were happy with our services however a little more attention could have been applied to the repackaging of your goods. I have passed your comments to our warehouse team, we do try to ensure that goods are safe and secure for international transit and I'm sorry if your goods could have been repackaged a little tighter.
<br/>
We do feel that our service offers value for money, shipping prices include the use of your forward2me address, the acceptance and processing of your parcels and all export paperwork required for shipping your goods. Sometimes parcels arrive in a larger box than necessary, we do offer a combine and repack service so our customers can obtain maximum value for shipping. If you require further information about this service please contact our customer service team at info@forward2me.com and they will be happy to provide you with more details.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Dimosthenis Gavalas
25 February 2017
DHL Express Worldwide
DG
excellent!!
Susan Williams
24 February 2017
UPS Express Saver
SW
Fabulous was on time traciking was awesome only took 4 days to receive
philip baronet
24 February 2017
DHL Economy Select
PB
slow to react /address change
DHL expensive : I could not use cheaper surface transportation in your site
DHL expensive : I could not use cheaper surface transportation in your site
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback.
<br/>
I'm sorry to hear that you experienced some issues changing your address and that our customer service team did not react to your mails as quickly as you would have expected. We do try to reply to mails within 24 hours of receipt however sometimes during busy periods this may take a little longer.
<br/>
I also see that you have experienced issues choosing your preferred courier service, I'm unsure of the reason for this as we do usually offer a choice of shipping services via DHL, UPS, DPD and TNT, please could you contact our customer services team at info@forward2me.com if you experience this issue next time you ship and they will be happy to look into this for you?
<br/>
Have a great day.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback.
<br/>
I'm sorry to hear that you experienced some issues changing your address and that our customer service team did not react to your mails as quickly as you would have expected. We do try to reply to mails within 24 hours of receipt however sometimes during busy periods this may take a little longer.
<br/>
I also see that you have experienced issues choosing your preferred courier service, I'm unsure of the reason for this as we do usually offer a choice of shipping services via DHL, UPS, DPD and TNT, please could you contact our customer services team at info@forward2me.com if you experience this issue next time you ship and they will be happy to look into this for you?
<br/>
Have a great day.
<br/>
Kind Regards,
Tracy.
andry halka
24 February 2017
UPS Express Saver
AH
I have received the shoes on time without delay. But I think that the shipping fees are a little bit high. My package was 2.5kg and the charge was for 4kg. I believe that if the charges will be lower in the future, forward2me it will be more useful for me.
Hi,
<br/>
Thank you for taking the time to review our services however I'm sorry to hear that although your package arrived without delay shipping costs worked out more than expected.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.<br/>
<br/>
Sometimes parcels arrive in a larger box than necessary and we are able to offer our combine and repack service to help reduce the size of the box and therefore the shipping price. If you require more information about this service please contact our customer services team at info@forward2me.com and they will be happy to provide you with further information.
<br/>
We hope this information help persuade you to use our services again.
<br/>
Kind Regards,
Tracy.
<br/>
Thank you for taking the time to review our services however I'm sorry to hear that although your package arrived without delay shipping costs worked out more than expected.
<br/>
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.<br/>
<br/>
Sometimes parcels arrive in a larger box than necessary and we are able to offer our combine and repack service to help reduce the size of the box and therefore the shipping price. If you require more information about this service please contact our customer services team at info@forward2me.com and they will be happy to provide you with further information.
<br/>
We hope this information help persuade you to use our services again.
<br/>
Kind Regards,
Tracy.
Frode Granerud
24 February 2017
DHL Express Worldwide
FG
Everything went properly and swiftly.
Dellayana Syafri
24 February 2017
DHL Express Worldwide
DS
It's always a pleasure doing business with forward2me, they understand their customer very well.
Sverre Grevskott
24 February 2017
DHL Express Worldwide
SG
Kjapt og greit. Litt kostbar frakt dog.