Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Elena Donatella Giannini
18 May 2017
DHL Express Worldwide
EDG
precisi e abbastanza tempestivi consglierei il servizio a chiunque debba comprare in Gran Bretagna
Sandor Kovacs
18 May 2017
UPS Standard Single
SK
Really expensive service but the parcel has arrived in time to Hungary.
Ófeigur Freysson
17 May 2017
TNT Economy Express
�F
Recomended
Kin Wai Chan
17 May 2017
UPS Express Saver
KWC
Easy to use interface. Very efficient service. Great place.
Einar Larusson
17 May 2017
DHL Express Worldwide
EL
Perfect service all the time. I had five Amazon orders sent to the warehouse and then shipped to Iceland. The international shipping only took two days
Pascal Kiel-Koslowski
17 May 2017
DHL Express Worldwide
PK
Thanks to forward2me I got a desperately wished DVD Box. Only bad thing is: Postage was third the Price of the DVD Box :(
Chloé Metayer
17 May 2017
DHL Express Worldwide
CM
Quick and efficient answers.
Fast delivery (exactly one day between the moment I paid from the moment it was on my desk) => Would recommand it and will use it again!
Fast delivery (exactly one day between the moment I paid from the moment it was on my desk) => Would recommand it and will use it again!
Andrii Rudavko
17 May 2017
DHL Express Worldwide
AR
I'm satisfied
Susanne Hall
17 May 2017
UPS Express Saver
SH
I am one happy customer! Very friendly and helpful staff. Fast delivery of my goods. Will definitely use this service again.
John Harris
17 May 2017
UPS Express Saver
JH
This was a great service to use with express services to the US. I will definitely be using this service again
James Fraser
16 May 2017
DHL Economy Select
JF
The email assistance I received was excellent, prompt and effective.
The only gripe I have is that the goods I received were not intended for me, and there was no way of telling this before receiving them. I order a lot online and it was possible that I sent something that I had lost track of. Instead, I received a bag of junk after paying for the delivery (not the cheapest option) and storage.
I know it isn't necessarily the companies fault, but i think it is a bit strange that there is no way of checking that this was actually intended for me.
Thanks for the good service though, and I think I might try to make better use of this service going forward due to the helpfulness of the staff.
The only gripe I have is that the goods I received were not intended for me, and there was no way of telling this before receiving them. I order a lot online and it was possible that I sent something that I had lost track of. Instead, I received a bag of junk after paying for the delivery (not the cheapest option) and storage.
I know it isn't necessarily the companies fault, but i think it is a bit strange that there is no way of checking that this was actually intended for me.
Thanks for the good service though, and I think I might try to make better use of this service going forward due to the helpfulness of the staff.
Hi James,
<br/>
Many thanks for taking the time to provide us with your feedback.
<br/>
I'm pleased to hear that you are happy with the service we have provided however found that on arrival of your shipment the goods were not intended for you.
<br/>
I do sincerely apologise that these goods have been allocated to your account however we do find from time to time that sellers enter the wrong York House number information to parcels resulting in parcels being allocated to the wrong accounts and will contact you shortly via email so we can resolve the issue.
<br/>
I hope this helps and thank you once again for getting in touch regarding this matter.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback.
<br/>
I'm pleased to hear that you are happy with the service we have provided however found that on arrival of your shipment the goods were not intended for you.
<br/>
I do sincerely apologise that these goods have been allocated to your account however we do find from time to time that sellers enter the wrong York House number information to parcels resulting in parcels being allocated to the wrong accounts and will contact you shortly via email so we can resolve the issue.
<br/>
I hope this helps and thank you once again for getting in touch regarding this matter.
<br/>
Kind Regards,
Tracy.
Robert Hudson
16 May 2017
DHL Express Worldwide
RH
I was so reluctant to participate in this service. I was hoping I didn't get scammed. I ordered my product from a U.K. Online store and it was shipped my forward to me address the company sent over an email stating my package had arrived. I paid for the shipping and by Monday morning my package was here. I will definitely be using this service again.
angelos kyriakou
16 May 2017
DHL Express Worldwide
AK
Fast shipping
Alan Booth
16 May 2017
DHL Express Worldwide
AB
Great Reliable Service with many shipping options to choose from.
Tracey Holding
16 May 2017
UPS Express Saver
TH
Very quick turn around, really easy to use.
Nasir | ushopdiecast
15 May 2017
DHL Express Worldwide
N|U
Have using Forward2me since Nov 2015 until now.. more than one years experience. Everything is great. The customer service is good communication and fast response, package arrived fast and in good packing :)
i have suggestion,
you should add Royal Mail or other local post courier service for priority package too. Especially for some country have issue with the local DHL or Fedex service.
thanks and keep the good service
i have suggestion,
you should add Royal Mail or other local post courier service for priority package too. Especially for some country have issue with the local DHL or Fedex service.
thanks and keep the good service
barbara zeun
15 May 2017
UPS Standard Single
BZ
Efficient
CHARICLIA HADJIVARNAVA
14 May 2017
DHL Express Worldwide
CH
Very good Service. The only negative point is the cost of the courier. You should try to make contracts as regards the cost of sending any item in other EUROPEAN countries. There are well known department stores that use the same courier I chose to use and the charge is constant for the customer. This means they have deals and this makes cheaper. I use forward to me only for products that are not send to Cyprus by the store I buy from.
Richard Felton
13 May 2017
DHL Express Worldwide
RF
Package arrived 3 days early.
Shaun McQueen
13 May 2017
DHL Express Worldwide
SM
Perfect service
viviane holman
12 May 2017
DHL Express Worldwide
VH
Just Awesome!!! Fast Shipping, very reasonable pricing, great customer service!!! I am definitely using them a lot!!! I am so happy they exist!!
thank you
thank you
Jérémie Deshayes
12 May 2017
UPS Standard Single
JD
Good service, very fast :) I ordered a pair of sneakers on saturday, it came by tuesday :)
Adham ElNawawy
12 May 2017
DHL Economy Select
AE
everything went smoothly, my shipment arrived in a timely fashion and delivery cost to the Netherlands didn't cost as much as i expected.
would definitely use the service again
would definitely use the service again
Matteo Nicolin
11 May 2017
UPS Standard Single
MN
Servizio senza pecche, rapido e veloce, lo consiglio caldamente!!
KOSTANTINOS PAPANIKOLAOU
11 May 2017
UPS Standard Single
KP
Very pleased with the service. Information on time, really good packing.
All in all everything needs to be done, is done.
All in all everything needs to be done, is done.
Ibrahim Idris
11 May 2017
DHL Express Worldwide
II
Very efficient service.
Matej Gotthard
11 May 2017
UPS Express Saver
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback relating to your recent shipment with us.
<br/>
I'm please to hear that overall the shipment went well and was dealt with quickly however disappointed to hear that the goods have arrived with us in a poorly packaged box which was not repacked to ensure that it was safe and secure for international transit. Our processing team are trained to inspect parcels on arrival and I'm sorry that they did not spot this when processing your parcel.
<br/>
We do offer a photograph service to our customers for a cost of £1 per photo however this isn't currently automated on our website and you would need to request this via email to our customer services at info@forward2me.com. Our developers are currently working on upgrading our site to include these kind of features and hope to have this live in the coming months.
<br/>
This service is advertised on our website and I have included the following link to provide you with the full details:-
<br/>
http://bit.ly/29UkLsr<br/>
<br/>
I hope this helps for future shipments and if we can offer any further assistance please don't hesitate to contact our customer service team.
<br/>
Thank you once again for providing us with your feedback and have a nice day.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback relating to your recent shipment with us.
<br/>
I'm please to hear that overall the shipment went well and was dealt with quickly however disappointed to hear that the goods have arrived with us in a poorly packaged box which was not repacked to ensure that it was safe and secure for international transit. Our processing team are trained to inspect parcels on arrival and I'm sorry that they did not spot this when processing your parcel.
<br/>
We do offer a photograph service to our customers for a cost of £1 per photo however this isn't currently automated on our website and you would need to request this via email to our customer services at info@forward2me.com. Our developers are currently working on upgrading our site to include these kind of features and hope to have this live in the coming months.
<br/>
This service is advertised on our website and I have included the following link to provide you with the full details:-
<br/>
http://bit.ly/29UkLsr<br/>
<br/>
I hope this helps for future shipments and if we can offer any further assistance please don't hesitate to contact our customer service team.
<br/>
Thank you once again for providing us with your feedback and have a nice day.
<br/>
Kind Regards,
Tracy.
MG
It would have been nice to have an option (even paid one) to have a photo of the paracel taken before forwarding. You see, I've ordered a collector's item that was unfortunately very poorly packaged which I have found only when it arrived to my home address, and if I've known this prior to forwarding I'd have arranged with you a repackaging to make it secure for transportation. For example, Shipito does have these options. Otherwise fine, the transaction was quick. Thank you.
Carlos Yepes
11 May 2017
DHL Express Worldwide
CY
fast and easy
Taru Taylor
11 May 2017
DHL Express Worldwide
TT
Definitely will buy from forward2me again! The delivery was fast and their Internet site was easy to follow. For a foreign person it was a little bit challenging to understand the British address (the postal code) at first, but nothing you couldn´t solve. Thx for the updates via e-mail!
Oren Avraham
11 May 2017
DHL Express Worldwide
OA
Fast shipping, friendly interface.
Thomas Larsson
10 May 2017
UPS Standard Single
TL
Great service. But hard to estimate cost for freight when you do not know the size/weight of your parcel beforehand. Which you don't if it's forwarded from on-line shopping.
MARIO NAVARRETE
10 May 2017
DHL Economy Select
MN
todo perfecto!
andrew miller
10 May 2017
UPS Express Saver
AM
Very good comunication
Douglas Jasch
10 May 2017
DHL Express Worldwide
DJ
I used the personal buyer service which was excellent because I live in Australia and the store would only sell locally in the UK. The courier service was really fast and I love the item I bought. Excellent service
hisaya tanioka
10 May 2017
DHL Domestic Express
HT
**
Hi,
<br/>
Many thanks for taking the time to review our services however I am disappointed to see that you have rated our services as 1 star.
<br/>
I see that there has been an issue shipping a package to your country due to the contents being classed as dangerous goods by our couriers for shipping purposes. For us to be accredited to ship dangerous goods our employees need to go through a rigorous training programme to be able to deal with goods which are classed as dangerous goods.
<br/>
Although we are accredited to ship dangerous goods via our courier DHL unfortunately our couriers did not offer this service to your country and this was the reason why we were unable to forward the parcel.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you, I know this must have been disappointing however we do need to follow the rules and regulations of the governing body IATA who regulate air transportation of dangerous goods.
<br/>
I hope you understand our position in this matter and that we would really have liked to forward this item for you however due to circumstances have been unable to assist.
<br/>
I'm sorry if you were unaware of these restrictions before you purchased the goods and if you are looking to purchase similar items in the future please don't hesitate to contact our customer service team at info@forward2me.com who will be happy to check if we are able to ship the items you are looking to purchase.
<br/>
I hope this helps explain the situation a little better and we look forward to hearing from you if you require any further assistance.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Many thanks for taking the time to review our services however I am disappointed to see that you have rated our services as 1 star.
<br/>
I see that there has been an issue shipping a package to your country due to the contents being classed as dangerous goods by our couriers for shipping purposes. For us to be accredited to ship dangerous goods our employees need to go through a rigorous training programme to be able to deal with goods which are classed as dangerous goods.
<br/>
Although we are accredited to ship dangerous goods via our courier DHL unfortunately our couriers did not offer this service to your country and this was the reason why we were unable to forward the parcel.
<br/>
Please accept my sincere apologies for the inconvenience this has caused you, I know this must have been disappointing however we do need to follow the rules and regulations of the governing body IATA who regulate air transportation of dangerous goods.
<br/>
I hope you understand our position in this matter and that we would really have liked to forward this item for you however due to circumstances have been unable to assist.
<br/>
I'm sorry if you were unaware of these restrictions before you purchased the goods and if you are looking to purchase similar items in the future please don't hesitate to contact our customer service team at info@forward2me.com who will be happy to check if we are able to ship the items you are looking to purchase.
<br/>
I hope this helps explain the situation a little better and we look forward to hearing from you if you require any further assistance.
<br/>
Kind Regards,
Tracy.
<br/>
John Kirkpatrick
10 May 2017
DHL Express Worldwide
JK
Great job packaging. They are always quick to reply to my emails.
Gerdur Kristjansdottir
09 May 2017
DHL Express Worldwide
GK
quick and easy
ingunn eriksen
09 May 2017
DHL Express Worldwide
IE
Raskt og informativt
Jochen Diehl
09 May 2017
DHL Domestic Express
JD
Sie konnten keinen Alkohol versichert nach Deutschland weiterleiten und haben mich somit viel zusätzliches Geld und Mühe gekostet.
Unsere Geschäftsbeziehung ist hiermit zu Ende !
Unsere Geschäftsbeziehung ist hiermit zu Ende !
Hi Jochen,
<br/>
Many thanks for taking the time to review our services however I'm really sorry that we have been unable to assist you with shipping of alcohol to your country.
<br/>
Currently we are limited with shipping alcohol into Europe. We are looking at ways to overcome these limitations however are unable to provide the same level of service as when shipping alcohol elsewhere in the world.<br/>
<br/>
We would really have liked to help you with this shipment however we do need to ensure that we follow the rules and regulations set our by our couriers and that we can legally ship goods before dispatching them from our warehouse.
<br/>
I hope you will reconsider using our services again in the future for shipping goods other than alcohol and if you have any further questions please don't hesitate to contact our customer service team at info@forward2me.com
<br/>
Have a great evening.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services however I'm really sorry that we have been unable to assist you with shipping of alcohol to your country.
<br/>
Currently we are limited with shipping alcohol into Europe. We are looking at ways to overcome these limitations however are unable to provide the same level of service as when shipping alcohol elsewhere in the world.<br/>
<br/>
We would really have liked to help you with this shipment however we do need to ensure that we follow the rules and regulations set our by our couriers and that we can legally ship goods before dispatching them from our warehouse.
<br/>
I hope you will reconsider using our services again in the future for shipping goods other than alcohol and if you have any further questions please don't hesitate to contact our customer service team at info@forward2me.com
<br/>
Have a great evening.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Jonah Hendricks
09 May 2017
DHL Express Worldwide
JH
Shipped on friday and got my package on monday 5-Star
Liam
09 May 2017
DHL Express Worldwide
L
Reasonable and straight forward, super fast postage. Will definitely use again.
Rúben Fernandes
08 May 2017
UPS Express Saver
RF
Excellent! Very professional service.
Marika Mikusova
08 May 2017
DHL Express Worldwide
MM
...
Unverified Customer
08 May 2017
Unknown Shipment Details
Eccellenti in tutto, precisione, puntualità. Oltre ogni aspettativa, sicuramente da consigliare
Ravi Ramdenee
08 May 2017
DHL Express Worldwide
RR
I ordered about 15 items, and was disappointed that I had to choose to send them separately through DHL because Forward2me would charge £2 per item for consolidation and couldn't even calculate the final shipping cost. Instead, it could have been more expensive than sending individually it seems.
I was pleased however that the items were dispatched considerably fast and were received in very good condition.
I was pleased however that the items were dispatched considerably fast and were received in very good condition.
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback on the service you have recently received from forward2me.
<br/>
I'm pleased to hear that overall you have been happy with the service with your parcel being dispatched quickly and received in very good condition.
<br/>
I'm sorry to hear that the consolidation service worked out expensive for you, although we charge £2 per parcel for our combine and repack service it is aimed at repacking goods so we can obtain maximum value for shipping by reducing the size of the parcel and therefore the final shipping costs. On most occasions this does enable customers to obtain a large saving on shipping.
<br/>
We do offer a consolidation service where if you feel that your parcels cannot be reduced in size sufficiently to make a saving our customers are able to choose a multi-piece shipment which offers a saving on shipping the goods in individual shipments, for this service there is no additional charge.
<br/>
I hope this information assists you however if you are looking to receive multiple parcels in the future at your forward2me address and require assistance with assessing the best and most cost effective way of shipping your parcels please don't hesitate to contact our customer service representatives at info@forward2me.com who will be happy to look at this for you and offer some guidance.
<br/>
Thank you once again for your feedback and enjoy the rest of your day.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for taking the time to provide us with your feedback on the service you have recently received from forward2me.
<br/>
I'm pleased to hear that overall you have been happy with the service with your parcel being dispatched quickly and received in very good condition.
<br/>
I'm sorry to hear that the consolidation service worked out expensive for you, although we charge £2 per parcel for our combine and repack service it is aimed at repacking goods so we can obtain maximum value for shipping by reducing the size of the parcel and therefore the final shipping costs. On most occasions this does enable customers to obtain a large saving on shipping.
<br/>
We do offer a consolidation service where if you feel that your parcels cannot be reduced in size sufficiently to make a saving our customers are able to choose a multi-piece shipment which offers a saving on shipping the goods in individual shipments, for this service there is no additional charge.
<br/>
I hope this information assists you however if you are looking to receive multiple parcels in the future at your forward2me address and require assistance with assessing the best and most cost effective way of shipping your parcels please don't hesitate to contact our customer service representatives at info@forward2me.com who will be happy to look at this for you and offer some guidance.
<br/>
Thank you once again for your feedback and enjoy the rest of your day.
<br/>
Kind Regards,
Tracy.
Sandra Akkermans
07 May 2017
DHL Express Worldwide
SA
Very clear communication, fast delivery i reccomend forward2me 100% very happy with the service!
Magnus Sundström
07 May 2017
DPD Classic
MS
Quick, efficient and friendly.
Akihiro Miura
07 May 2017
DHL Express Worldwide
AM
It was a very wonderful transfer service. Thank you!
HIDEYUKI CHIBA
07 May 2017
UPS Express Saver
HC
I have received my order. I greatly appreciate your prompt shipment.
UPSで早く、関税も安く、助かりました。
UPSで早く、関税も安く、助かりました。
Davide Benvenuti
07 May 2017
UPS Express Saver
DB
Better qualità and top quality