Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Irena Nicovic
22 July 2017
DHL Express Worldwide
IN
Great communication & service & fast delivery. Will definitely order again, thanks guys!
Steven
22 July 2017
DHL Express Worldwide
S
Simple website, communicative emails, and prompt shipping.
Li Ming Cheah
22 July 2017
DPD Air Classic
LMC
Very fast service. E-mails to customers service responds within 24 hrs. I ordered my blouse from Coast in 11 july and i received it in S'pore on 20 july! However, the cheapest shipping rate for 0.8 kg (1 blouse) was £38.66, ex!
Ewan McAlpine
21 July 2017
UPS Express Saver
EM
Fast ,efficient service .
Katona Zoltan
21 July 2017
UPS Standard Single
KZ
Fast, reliable.
jawad
21 July 2017
DHL Economy Select
J
Envois vers la France avec DHL sans problème en 7 jours
Allan Burks
21 July 2017
UPS Express Saver
AB
Happy with this co.
Maksim Galiaskarov
21 July 2017
UPS Standard Single
MG
Had no problems with ordering and forwarding the package! Would wish the delivery would be a little bit cheaper - but I hit exactly 2 KG package that was a little bit more expensive than less than 2 KG, so yeah. Otherwise, all the experience was just a pleasure!
Ståle Schwenke
20 July 2017
DHL Express Worldwide
SS
Superfast reshipping. Easy to select preferred shipping agent.
Natalie Ler
20 July 2017
UPS Express Saver
NL
Good communication between us, the order was placed immediately after the request was made. Very efficient,fast and friendly service. Will definitely use again in the future.
Jens Lindgren
20 July 2017
DHL Express Worldwide
JL
Excellent customer service!
Clayton Fourie
20 July 2017
DPD Air Express
CF
Once again, forward2me delivered an outstanding service for those not in the United Kingdom.
Many thanks for a great service and will defiantly use their parcel forwarding service again and recommend them.
Many thanks for a great service and will defiantly use their parcel forwarding service again and recommend them.
Geir Arnason
20 July 2017
DHL Express Worldwide
GA
First class
cristian lara
20 July 2017
DHL Express Worldwide
CL
Shipped day after label created!! Extremely fast service. Shipping was around $73 usd, very reasonable just because its international. Package arrived saturday to factory and had it in hands by wednesday
Mari-angeli Girigorie
20 July 2017
DHL Express Worldwide
MG
It was fast and very good i love it!
Grant McKenzie
20 July 2017
DHL Express Worldwide
GM
Was slightly dubious as have never used a parcel forwarding service like this and was very pleasantly surprised. Faultless easy to follow and efficient service, would certainly use again! Love being able to track my parcel
Joseph DiZillo
20 July 2017
UPS Express Saver
JD
Fast and easy
Omer Yetkinel
19 July 2017
UPS Express Saver
OY
Very fast, 0 problem, good repacking:)
Alexandru Tita
19 July 2017
DHL Economy Select
AT
Quick and reliable. Great experience!
DAvid Gluyas
19 July 2017
UPS Express Saver
DG
Rachel was great in assisting me as I was a first time user.
It worked easily for my transaction.
It worked easily for my transaction.
Alex Moores
19 July 2017
DHL Express Worldwide
AM
Fantastic service, both customer relations prior to the actual service delivery, and then operationally smooth and timely.
SHAI CURTIS SPINKS
19 July 2017
DHL Express Worldwide
SCS
Fast Service great prices easy and user-friendly
Chris Parker
19 July 2017
UPS Express Saver
CP
Very good ,Tracy was good at answering my emails, and always had good answers. I was happy to find this service after Amazon couldn't ship my tent to the U.S.
Helgi Kristjànsson
18 July 2017
DHL Express Worldwide
HK
They wore quick, no fuss,
Alejandro Cocca
18 July 2017
DHL Express Worldwide
AC
They have done exactly what they offer: a UK adress with which you can buy in webs like Amazon.co.uk products that they don´t send to your country. Forward2me sent me my bought product in good conditions and quickly. The only problem is not their fault: sendind a package abroad in not cheap.
tam otto
18 July 2017
DHL Express Worldwide
TO
Great service, especially the individual who manages email, Rachel. Will 200% recommend anyone to use this service. Also price quotes are fair and square, packs and ships in a timely manner.
Joakim Hassila
18 July 2017
DHL Express Worldwide
JH
Two hours between me asking for shipment and getting a tracking number back as the stuff had been sent. Used the forwarding twice and it had worked flawlessly.
Nuria Lardies
17 July 2017
DHL Express Worldwide
NL
My first experience was great, very fast and they answered all my questions
I like to put good reviews when it's well-deserved
I like to put good reviews when it's well-deserved
Julia Semikina
17 July 2017
DHL Express Worldwide
JS
Fast
Haris P.
16 July 2017
UPS Express Saver
HP
Service was great. They let me know once it reached their warehouse and it was shipped out the same day i paid.
Johnny Porro
16 July 2017
UPS Express Saver
JP
Always a pleasure!
Samantha Duffy
15 July 2017
UPS Express Saver
SD
My package arrived very quickly, but some of the items inside were slightly damaged.
Paul Christiaens
15 July 2017
DPD Classic
PC
Clear conversation, and a food follow up of the arrangements that we made.
Péter Vanó
15 July 2017
UPS Standard Single
PV
quick service at a reasonable price, with instant e-mail support
Roger Cheung
15 July 2017
DHL Express Worldwide
RC
email not received after the stuff arrived. Need to check by myself time to time.
Rodney Jones
15 July 2017
UPS Express Saver
RJ
First time using this service and hands down it's totally worth it. Fast service and detail email for your package.
Lincoln Steele
15 July 2017
DHL Express Worldwide
LS
Fantastic service! Was simple and effortless to use. Provided great communication on the progress of my packages transit. Highly recommended!
Stephen Sampson
14 July 2017
DHL Express Worldwide
SS
Easy to deal with, quick and efficient
Wayne Barnard
14 July 2017
DPD Air Classic
WB
Super fast service without and problems
CARLOS MONEDERO LOPEZ
14 July 2017
UPS Standard Single
CML
Muy fácil de utilizar y con precios razonables!!
Eugeniu Targon
14 July 2017
DHL Economy Select
Hi,
<br/>
Many thanks for taking the time to review our services however I'm disappointed to hear that you did not receive the expected level of service from forward2me and that your goods were not shipped via your preferred courier service.
<br/>
I do see from the emails you have sent us that you clearly mentioned that you wanted to ship with UPS however we have invoiced you for the incorrect service. Please be assured that this mistake was not intentional and I do sincerely apologise for the error.
<br/>
Seeing as the mistake has been on our part we would like to refund you the difference in the shipping costs between the DHL and UPS service and will ensure that the refund is actioned today.
<br/>
As for shipping to a different named person and address, we don't currently have this facility on our website and the changes need to be made by a forward2me administrator however our developers are currently working on upgrading our site so that customers have more flexibility on who and where they ship their parcels, this should be live in the next few months.
<br/>
I hope that you will re-consider using our services again in the future and if I can offer any further assistance please don't hesitate to contact our customer care team at info@forward2me.com.
<br/>
Have a lovely weekend.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
<br/>
Many thanks for taking the time to review our services however I'm disappointed to hear that you did not receive the expected level of service from forward2me and that your goods were not shipped via your preferred courier service.
<br/>
I do see from the emails you have sent us that you clearly mentioned that you wanted to ship with UPS however we have invoiced you for the incorrect service. Please be assured that this mistake was not intentional and I do sincerely apologise for the error.
<br/>
Seeing as the mistake has been on our part we would like to refund you the difference in the shipping costs between the DHL and UPS service and will ensure that the refund is actioned today.
<br/>
As for shipping to a different named person and address, we don't currently have this facility on our website and the changes need to be made by a forward2me administrator however our developers are currently working on upgrading our site so that customers have more flexibility on who and where they ship their parcels, this should be live in the next few months.
<br/>
I hope that you will re-consider using our services again in the future and if I can offer any further assistance please don't hesitate to contact our customer care team at info@forward2me.com.
<br/>
Have a lovely weekend.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
ET
The delivery itself was good but there are multiple issues.
1. I was provided one quote for the delivery and I clearly communicated the preferred service type. Subsequently the service counter just went on and issues an invoice for a more expensive service.
2. Wanted to ship to a friend but can't change the country.. really?
Anyway, good concept, very bad execution..
1. I was provided one quote for the delivery and I clearly communicated the preferred service type. Subsequently the service counter just went on and issues an invoice for a more expensive service.
2. Wanted to ship to a friend but can't change the country.. really?
Anyway, good concept, very bad execution..
Y. V. Koh
14 July 2017
DHL Express Worldwide
YVK
The entire process from initial registration to the collection, notification and eventual shipment went very smoothly. The setup is very professional done and all the details that need to be known are put out there to see and there's even the occasional cost-saving advice that is thrown in (which is greatly appreciated). My parcel was received in good order and the shipment price was reasonable (you can choose your carrier). Great service & highly recommended!
kms15553511 김민수
14 July 2017
DHL Express Worldwide
K�
VERY GOOD
THANKS.Shipping is a little expensive.
THANKS.Shipping is a little expensive.
Hong Tan
13 July 2017
UPS Express Saver
HT
Best
Dax
13 July 2017
DHL Express Worldwide
D
Excellent! Top notch (out of the 3 forwarding services I've used)
I wouldn't mind cheaper shipping, but you gotta make some money somewhere, right?
Keep it up! I love forward2me!
I wouldn't mind cheaper shipping, but you gotta make some money somewhere, right?
Keep it up! I love forward2me!
Mohamed Mabrook Ali
13 July 2017
UPS Express Saver
MMA
Best
Ahmed Mustafa
13 July 2017
UPS Express Saver
AM
thanks alot for your service, if it wouldn't be soooo expensive i would rate with 5 stars, my package was only 0.51 Kg and it costed me more than 47USD!!!!
I got same package from USA for 12 USD.
I got same package from USA for 12 USD.
Hi,
<br/>
Many thanks for taking the time to review our services.
<br/>
I'm pleased to hear that the service appeared to work well for you however I'm sorry to hear that shipping costs were more than expected.
<br/>
We do feel that we offer value for money for the service we provide, the shipping cost includes the use of your UK address, the acceptance, processing and all export documentation for your goods shipping via a premium tracked door to door service.
<br/>
I'm not sure if you are aware that we offer a combine and repack service where you can receive multiple packages and combine them together for shipping to ensure you obtain the maximum value for the shipping cost. If you would like more information on this service for future shipments please don't hesitate to get in touch with our customer care team at info@forward2me.com.
<br/>
I hope the information I have provided assists you and that you will consider using our services again in the future.
<br/>
Have a lovely weekend.
<br/>
Kind Regards,
Tracy.
<br/>
<br/>
Many thanks for taking the time to review our services.
<br/>
I'm pleased to hear that the service appeared to work well for you however I'm sorry to hear that shipping costs were more than expected.
<br/>
We do feel that we offer value for money for the service we provide, the shipping cost includes the use of your UK address, the acceptance, processing and all export documentation for your goods shipping via a premium tracked door to door service.
<br/>
I'm not sure if you are aware that we offer a combine and repack service where you can receive multiple packages and combine them together for shipping to ensure you obtain the maximum value for the shipping cost. If you would like more information on this service for future shipments please don't hesitate to get in touch with our customer care team at info@forward2me.com.
<br/>
I hope the information I have provided assists you and that you will consider using our services again in the future.
<br/>
Have a lovely weekend.
<br/>
Kind Regards,
Tracy.
<br/>
Anhtuan Doventry
13 July 2017
DHL Express Worldwide
AD
The service is great, but the price is very high. You also don't know the price until you make the purchase with the vendor.
Hi,
<br/>
Many thanks for providing your feedback.
<br/>
I'm pleased to hear that you found our service great however shipping costs were more than expected. Shipping prices are based on the weight and dimensions of a parcel and therefore it is difficult for us to estimate the shipping costs until the parcel has been received and we have this information.
<br/>
If you are able to obtain this information from the seller before receiving your goods we do have a pricing page on our website where this information can be entered and will provide you with the courier choice for your country and the estimated shipping prices for this size of parcel.
<br/>
We also offer a combine and repack service where customers can purchase multiple items and ship them together in one shipment, this can help make shipping more cost effective.
<br/>
I hope this information assists you and that you decide to use our services again in the future.
<br/>
Have a lovely weekend.
<br/>
Kind Regards,
Tracy.
<br/>
Many thanks for providing your feedback.
<br/>
I'm pleased to hear that you found our service great however shipping costs were more than expected. Shipping prices are based on the weight and dimensions of a parcel and therefore it is difficult for us to estimate the shipping costs until the parcel has been received and we have this information.
<br/>
If you are able to obtain this information from the seller before receiving your goods we do have a pricing page on our website where this information can be entered and will provide you with the courier choice for your country and the estimated shipping prices for this size of parcel.
<br/>
We also offer a combine and repack service where customers can purchase multiple items and ship them together in one shipment, this can help make shipping more cost effective.
<br/>
I hope this information assists you and that you decide to use our services again in the future.
<br/>
Have a lovely weekend.
<br/>
Kind Regards,
Tracy.
Peter Daubermann
12 July 2017
DHL Express Worldwide
PD
Excellent service! Fast and efficient.
Penny Bibby
11 July 2017
DHL Express Worldwide
PB
Excellent Service goods dispatched speedily to South Africa