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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.5 5

5
25.398330804249%
4
2.4405665149216%
3
0.99266565503288%
2
0.67020738492666%
1
2.1117855336368%
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Based on 15816 reviews
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reviews of forward2me
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Unknown Country
DPD Classic
RW
The service was excellent! As a first time customer, they were very helpful and answered my questions promptly. One would be hard pressed to find a friendlier staff and I really appreciate the way they kept me informed at every step.
Unknown Country
UPS Express Saver
JW
Very easy to use. the customer service associates answered all my questions.
Unknown Country
UPS Express Saver
VL
I used forward2me couple times now, they are fast respond, quick delivery at fair price.

Their customer services is very helpful and thoughtful, they will provide solutions and suggestions.

They use plenty forwarders at a very fair price, I always chose UPS, fast, reliable and effective. I tried few others, they are relatively high at price compared with forward2me, one even saying to me it's not possible to use UPS at such a price!

Love it! Highly recommended.
Unknown Country
UPS Express Saver
AA
I'm in love with you guys! ❤️?
I'm so happy couz this the first time I deal with an UK company and it was successful! ❤️?
Great service! ❤️?
Fast shipping! ❤️?
Kind and lovely Support! ❤️?
Just one notice about the shipping price is a little pricey. ❤️?
I'll keep dealing with you guys! ❤️??
Unknown Country
UPS Standard Single
FS
Afte some questionable experiences with mail forwarding service companies in the US, I was delighted to encounter the excellent customer service of forward2me.
Unknown Country
DHL Economy Select
GD
Got a large shelf delivered that UK retailer would not deliver to Ireland. Cost was reasonable, service was great: item arrived in a few days. Will use forward2me again. Highly recommended!
Unknown Country
DHL Economy Select
AC
Great service as always. You can choose from different prices. Thank you
Unknown Country
UPS Standard Single
DC
Fast shipping, good communication, good interface.
Unknown Country
DHL Express Worldwide
EMJ
Fast and quick
Unknown Country
UPS Standard Single
OEL
Quick forwarding service, all ok
Unknown Country
UPS Standard Single
SC
As usual excellent service from forward 2 me. Ive been using them for a few years. I received a notification email from them to say my package had arrived, logged on and selected and paid for my shipping option and less that 2 hours later received a notification that my package was on its way.
Unknown Country
UPS Standard Single
ZL
You are always very attentive and give us all the support we need. It was perfect. I will definitely continue to use your services. Thank you
Unknown Country
DHL Economy Select
RH
Einfach genial!
Unknown Country
DPD Air Express
MHH
Excellent delivery service. Wil become my preferred shipping company afterwards.
Unknown Country
UPS Express Saver
PK
Very quick and responsive.
Unknown Country
UPS Express Saver
JM
Fantastic communication before deciding to use them. Would not hesitate to use them again. So happy I decided to purchase my skis from Greece that would only ship to UK. Using Forward2me was easy! Price was great! Packages arrived within a week. Highly recommended.
Unknown Country
DHL Express Worldwide
T
Always super fast and convenient!
Unknown Country
DHL Economy Select
MS
This has been the third of fourth time I have used forward2me and I have never experienced any problems with them. Up till now I did not choose the consoldiation option (when multiple packages are repacked into one box) because forward2me also offers (I would assume this depends on the size and number of your parcels and the destination) to have multiple packages sent in a combined shipment, e.g. you receive (multiple) individual packages under one shipment code. This is a fantastic service and has saved me lots of money. The website is transparent enough and the number of carriers to choose from is ok-ish. What similar services in the US offer, is a photograph of the packages received under your account, not as a special request but standard; I think this would make forward2me even better. To close, this is a wonderful service giving you all the benefits of the UK consumer even when dealing with retailers or sellers who refuse to ship outside the UK or charge unrealistic prices for the 'privilege'.
Unknown Country
DPD Classic
AS
Delivery was prompt and hassle free as usual. However, this time the package had not been marked 'fragile', and several jars of marmelade had popped open during transport.
Unknown Country
DPD Classic
MH
" Excellent " i have made two purchases, I have asked forward2me to combine&repack my deliveries into one packet and they did it for me and they sent it for me. So I give them full stars :))
Unknown Country
DHL Express Worldwide
AS
Very fast shipping and fast response to customer's returned items. I received my refund within 2 days! I've never encountered such a FAST service. Excellent!
Unknown Country
UPS Express Saver
DC
I had requested extra paddings on my packages. They were very helpful & shipping was speedy!
Unknown Country
Unknown Shipment Details
Great customer service team!
Unknown Country
DHL Express Worldwide
JM
Like always, very fast communication and efficient.
Unknown Country
DHL Express Worldwide
TT
rigtig god kundeservice.
Unknown Country
DHL Economy Select
MR
Snelle service, erg prettig dat de handelingen bij forward2me binnen een enkel uur verwerkt wordt in je account. Dit geeft een betrouwbaar gevoel!
Unknown Country
DHL Express Worldwide
E
The service was very good. The customer contact center responded quickly to my query and resolved it timely. The repackaging service was also very good.I only wish they could provide the service even for on-line shops outside the UK, otherwise the service is very good. I would recommend it to other people to use the service.

regards,
Edwin.
Unknown Country
DHL Economy Select
EE
Despite having used the service before with excellent results this time unfortunately the experience was not equally satisfying. The package process was delayed (maybe due to a nail polish, considered inflammable), the package not collected promptly and afterwards arriving at incorrect terminals-cities and being held on every step of the way(obviously the carrier being responsible for the latter and not forward2me). I communicated with forward2me both by phone and mail. Although my initial contact with them needed some improvement on their customer service, all future contact was flawless with high level of commitment (they followed through the delivery every single step of the way until it arrived on its destination and handled all contact with the carrier) as well as high professionalism ( refunded the whole amount for transport fee since the level of service did not correspond to the expected one). I would recommend to others using it in the future, but avoid transporting liquids and caution in having deadlines-choose the 1day transport instead, just to be safe in that case.
Unknown Country
DHL Express Worldwide
LW
This was an amazing service. I was ordering a rare book and couldn't figure out how to get it shipped to the US. I google my problem and I am so happy that I found Forward2Me. It was easy and affordable - best combination.
Unknown Country
DHL Express Worldwide
DR
Very satisfied. :) My fifth time using this service and so far no problems. A bit pricey but perfect service.
Unknown Country
DHL Express Worldwide
RD
Best Forwarding Company Ever!!
Unknown Country
UPS Express Saver
CL
very good as described
Unknown Country
DHL Express Worldwide
CC
Great communication and especially fast service.
Unknown Country
TNT Economy Express
EO
Very good
Unknown Country
DHL Express Worldwide
MAA
Fast and accurate
Unknown Country
DHL Economy Select
DVD
I don't know when it happened, but the box, which was marked fragile,
was open and completely torn. Fortunately the content was still alright.
The time for the delivery was fast, so this is a good thing.
Unknown Country
DHL Express Worldwide
JW
Customer service re: repacking and sending was prompt and polite and ever so helpful. Very grateful!
Unknown Country
DHL Economy Select
TP
The services provided by forward2me are excellent. They are very professional the service is fast and if a problem arises they are very helpful in finding a solution. I am so glad that I chose them for purchasing products in the U.K. I would definitely recommend forward2me to anyone that wants to purchase from the U.K. they are a trustworthy company and I am a very happy customer!
Unknown Country
DHL Express Worldwide
JS
Great service. Fast and easy shipping. I'll definitely use again!
Unknown Country
DHL Express Worldwide
SI
Very fast.
Unknown Country
UPS Standard Single
GC
The service was perfect. Delivery was fast, the package was in perfect state and the communication had no issues.
Unknown Country
DHL Express Worldwide
MH
Very fast and professional service, 24 hrs had barely elapsed between the time I asked for my packages to be optimised and receiving my tracking number. Customer service and support were fantastic, Package was delayed with DHL and customs, nothing to do with forward2me, yet their staff were constantly updating me on the situation and pushing to get my issue resolved. Could not be happier with this service, already recommended to everyone I know!!!
Unknown Country
DHL Economy Select
SJ
Forward2me works excellent! I wanted to purchase some clothing from a UK site that didn't ship to Denmark, therefore I wanted to use a mail forwarding company. I was recommended Forward2me by a friend, but I was a bit sceptical, since I haven't used such a service before - but there's absolutely no need to worry! My items arrived in perfect condition and the shipping time was not bad. Forward2me shipped the parcel on July 25th and it was ready for pick-up 2 days after. The only complaint I have is the price, it was a bit expensive (I payed around 270 DKK for a parcel under 2 kg), but I think it's worth it if you want good and quick service from a reliable company.
Unknown Country
DHL Express Worldwide
AM
thank you , excellent service ♥
Unknown Country
DHL Express Worldwide
GM
I ordered items from a UK company. The items arrived at Forward2Me in the morning but where only added to my account after 17.00 hrs UK time resulting in a delay in shipping.

Also the parcel was 6kg and costed over £60,- to ship with DHL express 1 day. This is way overpriced as a sales representative at dhl who assisted me with a tracking enquiry told me I could have shipped it for less then £45,-

Item arrived in good shape and was reasonable packed (including loads of tape on one side of the box where Forward2Me opened the parcel.
Unknown Country
DHL Economy Select
MM
Excellent all round, speedy, good website and communication,
lots of delivery options offered, and can even pay with Bitcoin.
The best.
Unknown Country
UPS Express Saver
R
Fuss free and super quick!
Price is on high side but you pay for what you get! :)
Unknown Country
DHL Express Worldwide
MM
Always Excellent. Prompt. Efficient. Great. :)
Unknown Country
DHL Express Worldwide
G
Fantastic service And excellent assistance!!
I receive my shipping the next days after arrive at Forward2Me!
Unknown Country
UPS Express Saver
DG
Quick dispatch! Great service.
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