Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Þuríður Sigurjónsdóttir
06 March 2019
TNT Economy Express
�S
The shipping took short time and everything was under control. Fast in delivering informations.
Sindri Arnarson
06 March 2019
DHL Express Worldwide
SA
Quick and reliable
Marian Nastase
06 March 2019
UPS Standard Single
MN
This is THE BEST !!! I still use this and it's great!!!! A+++++
Costas Coulouriotis
06 March 2019
DHL Economy Select
CC
Fast shipping secure good communication
Kim Sales
06 March 2019
TNT Economy Express
KS
The item was shipped immediately however it was held at customs for a very long time because they did not produce a specific itemized list for the package. If I had not sent an email to the team, they would not have bothered to follow up with my shipment. Eventually, I had to take matters into my own hands and contact the shipping service myself as this was faster. In addition, three of my items were taken out of the box and they're still trying to find out why. Not reliable, will not use again.
Hi,<br />Many thanks for taking the time to review our services however I'm sorry that you feel our Customer Service team have not supported you sufficiently with the clearance of your shipment.<br />I see our team were in contact with you throughout the transit of the shipment however there was an issue with importing some of the goods included in this package which caused an overall delay and removal of some items from your shipment by customs. It appears that the items which have been removed are not permitted for entry into your country and this is the reason for their removal.<br />Unfortunately in these type of instances where customs are involved we are unable to deal with them directly and rely on the support of the courier team within the UK. I see our team were in constant contact with you and the courier however sometimes it is easier and quicker for the receiver of the goods to be in contact with customs directly as there is no time difference and they will speak with the receiver directly.<br />I'm sorry that your first experience shipping with us had some issues and hope that you will re-consider using our services again in the future. If you would like us to check at any time if goods purchased are permitted into your country please contact our Customer Service team at info@forward2me.com and we will be happy to contact the courier to clarify this for you.<br />Kind Regards,Tracy.
Kendro Priyoso
06 March 2019
TNT Economy Express
KP
Please put “special notes” menu on each items in our list of stuff ready to ship
Some time we need some special treatment on each of them
Some time we need some special treatment on each of them
Michael Norris
06 March 2019
DHL Economy Select
MN
Service was fast and at a great price.
Francisco Rodriguez
06 March 2019
DHL Express Worldwide
FR
Excellent 3rd party!!!!
Gregory Man
06 March 2019
DHL Express Worldwide
GM
Very, fast shipping. Exelent service.
Khaled Yuosef
06 March 2019
DHL Express Worldwide
KY
I received my radio broken because of a poor packing with is really upset me. They told me 2 weeks ago that I will get a refund , until now I didn't .
Hi,<br />Many thanks for taking the time to review our services and I'm very sorry that your goods have been damaged whilst in transit.<br />Although we do our very best to ensure we take great care of your goods whilst in our hands and that they leave us so they are safe and secure for international transit sometimes incidents do happen whilst goods are in transit causing damage to the goods in the shipment.<br />We do understand it must have been very upsetting to receive your goods damaged although I see that we have responded to you in a timely manner submitting a claim for compensation with the courier.<br />Claims do however take a little time to process and receive payment from the courier once the claim has been accepted.<br />I'm pleased to advise you that we have now received the compensation payment from the courier and we will be in touch later today to advise you of the payment.<br />I hope this helps resolve the issue and if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com.<br />Kind Regards,Tracy.<br /><br />
Carlos Suarez
06 March 2019
DHL Express Worldwide
CS
I was surprised how easy it was to use forward2me. All of the representatives were extremely helpful and genuinely cared about ensuring that my parcel was delivered to me in Miami Fl. The sender was giving me a hard time by not issuing me a tracking number after I made the eBay purchase. I emailed your company right away and I received a response immediately. In the end, my package was located by forward2me and arrived in a timely manner to my residence with no damage. I highly recommend forward2me and will use them again!
Thank you,
Carlos Suarez
Thank you,
Carlos Suarez
Boris Tsipenyuk
06 March 2019
UPS Express Saver
BT
Helpful and well thought out, they do a great job to make things easy and give you the most inexpensive option
Filipe Teixeira
06 March 2019
DHL Economy Select
FT
great service, very fast shipping
Engin Yoruk
05 March 2019
UPS Express Saver
EY
Very responsive and helpful. Will continue using their services
拓人 河合
05 March 2019
TNT Economy Express
��
Shipment is very fast
natalie echeverria
05 March 2019
UPS Express Saver
NE
I have tried a number of postal forwarding services. This company is by far the best. I cannot fault them. I am notified instantly of a shipment. I can store for free for 30 days and they re-package to achieve the best volumetric weight, saving me money with shipping. Their prices are transparent and the cheapest I have found. I am perfectly satisfied and I would highly recommend.
carlos requena
05 March 2019
DHL Economy Select
CR
Siempre un servicio perfecto.Muy contento.
Hembana LTD
05 March 2019
UPS Express Saver
HL
They were very responsive
Cassie Dalal
05 March 2019
UPS Express Saver
CD
I have used Forward2Me a number of times since living in Singapore and Vietnam the past few years and the service and speed has always been outstanding, often arriving before the scheduled arrival date.
Also, I appreciate the fact that every time I have had a query, the response time is great. Some could find that sending your bought items to an unknown address in the UK and putting them in the hands of others to send is a bit daunting, but Forward2Me’s communication reassures you that there are real humans at the other end with a genuine interest in delivering you the service.
If I could offer any constructive criticism it would be that it would be great to have some budget options, as sometimes the items are large and pricey to send but don’t necessarily need to get here within a matter of days. But as far as the costs have been concerned for the size of my items (baby bed and equipment) I was very pleased with the value for money.
Also, I appreciate the fact that every time I have had a query, the response time is great. Some could find that sending your bought items to an unknown address in the UK and putting them in the hands of others to send is a bit daunting, but Forward2Me’s communication reassures you that there are real humans at the other end with a genuine interest in delivering you the service.
If I could offer any constructive criticism it would be that it would be great to have some budget options, as sometimes the items are large and pricey to send but don’t necessarily need to get here within a matter of days. But as far as the costs have been concerned for the size of my items (baby bed and equipment) I was very pleased with the value for money.
takao otomo
05 March 2019
UPS Express Saver
TO
very fast shipping and reply!
William Keller
05 March 2019
DPD Classic
WK
Had no issues, processing was pretty fast, web interface is nice, reasonable pricing, totally would use again.
Michael Nguyen
05 March 2019
DHL Express Worldwide
MN
Would recommened!
Andrew Clement
04 March 2019
TNT Economy Express
AC
good
John Macris
04 March 2019
DHL Express Worldwide
JM
Based on my initial experience, I would recommend forward2me. One feature improvement would be the visibility of photos after the shipment, including the photo of the outgoing parcel.
Steven Mdhluli
04 March 2019
UPS Express Saver
SM
Great service but improvements need to be made on 3 things
1. Repackaging fee and shipping costs
2. Capturing values less than £1
3. Shipping costs are too high
1. Repackaging fee and shipping costs
2. Capturing values less than £1
3. Shipping costs are too high
Emrah Ayar
04 March 2019
DHL Economy Select
EA
Ordered car parts from ebay, the salvage company could not send go NL so i found forward2me. The shipped it directly to my adress after receiving it. Great service and fast.
Z.A
04 March 2019
DHL Express Worldwide
Z
good service, easy communication.
Gabriel Francisco
04 March 2019
DHL Express Worldwide
GF
Very excellent service. You guys are the best. I have used forwarding companies in the past but none of them compares to your prompt and excellent service. I am happy to be associated with you. Please keep up the good work. You guys rock!
Kyung Won Seo
04 March 2019
DHL Express Worldwide
KWS
fast and easy process! reliable price
Hafdís Birta Johansson
04 March 2019
DHL Express Worldwide
HBJ
Awesome and so fast!
Paolo Paris
03 March 2019
DHL Economy Select
PP
I would recommend the service offered by forward2me and I think I will use it in the future
Barbara North
03 March 2019
DHL Express Worldwide
BN
Excellent communication and parcel service
Anita Gustavsdottir
02 March 2019
DHL Express Worldwide
AG
Reliable service and arrived quickly.
Laura Baroni
02 March 2019
DPD Classic
LB
Ho utilizzato diversi tipi di spedizione,è tutto è sempre andato benissimo; sono rapidi e il servizio clienti risponde velocemente! Davvero ottimo,sono soddisfatta!
amal mohd
02 March 2019
DHL Express Worldwide
AM
good fast service thank you if just the coast if it cheaper it will be exllant
Raed Ageeli
02 March 2019
DHL Express Worldwide
RA
I loved it so much, and the items delivered on time
Jorge Garrido Estepa
02 March 2019
DPD Classic
JGE
Good information, they´re fast. I´ve received some broken items and I don´t know yet if they´re going to take responsibility.
The could explain better the conditions in their wensite.
The could explain better the conditions in their wensite.
Eric Yuan
02 March 2019
UPS Express Saver
EY
Great shipping service I would like to use them again when I have the chance!
Linadela Persson
01 March 2019
UPS Standard Single
LP
Fast notifications and deliveries, could not have expected a better service! We will for sure use again.
David Vairo
01 March 2019
DHL Express Worldwide
DV
N/A
Hi,<br />I'm sorry to see that you have added a 1 star rating for our services.<br />We would be really interested in why you have provided this rating, please could you contact our Customer Service team at info@forward2me.com and provide us with more details why you are unhappy with the service.<br />We look forward to receiving further feedback.<br />Many thanks,<br />Kind Regards,Tracy.
Mohamad Sayed
01 March 2019
DPD Classic
MS
very very high prices with no cooperative customer services
Hi,<br />Many thanks for taking the time to provide us with your feedback however I'm sorry that you feel the cost of shipping your goods is very high.<br />When shipping by air shipping fees are calculated by the amount of space the package takes us whilst in transit, due to your parcels being quite large in size, although the parcels may not be very heavy the overall size overtakes the actual weight when calculating the shipping price.<br />The shipping price paid to forward2me includes the use of the address, the acceptance, processing and dispatch of your goods including any export paperwork required for shipping.<br />I hope this information helps to verify how shipping is calculated, if you have any further questions relating to how shipping fees are calculated please don't hesitate to get in touch with our Customer Services team at info@forward2me.com.<br />Kind Regards,Tracy.
Erle Bartlett
01 March 2019
TNT Express Non-Docs
EB
Good service and quick, cheaper mail options would be my only request. Do you offer Royal mail as an option?
Matt Powell
01 March 2019
DHL Express Worldwide
MP
Made it from the U.K. to Texas in 2-3 days, very impressed.
Verified Customer
01 March 2019
DHL Express Worldwide
VC
Easy and quick service, only problem is the price - it's really high, even for small/light items.
Perivoye Stoyanovski
01 March 2019
DPD Air Classic
PS
Proper and immediate inbox notification for newly arrived items. Smooth, seamless carrier selection. Perfect customer service, always, fast and helpful.
Never had an issue and i use forward to me for some time now...
Never had an issue and i use forward to me for some time now...
Yajing Shu
01 March 2019
DHL Express Worldwide
YS
fast,easy , i am happy to use it
Jorge Algarin Colon
01 March 2019
UPS Express Saver
JAC
Fast, responsive and easy to use service!
Benjamin Kim
28 February 2019
DHL Express Worldwide
BK
Very quick and prompt service. They give you plenty of options to choose which carrier you want and they provide all the info on your shipments as soon as possible.
Bader Alotaibi
28 February 2019
DHL Express Worldwide
BA
Yes, the service is excellent, but the prices are a little high
SAEED BASHMAL
28 February 2019
DHL Express Worldwide
SB
OK , on time