Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Darko Gazdek
03 July 2019
DHL Economy Select
DG
Verified Customer
03 July 2019
DHL Express Worldwide
VC
Always incredibly fast to update, receive, ship out item. Inexpensive shipping options. Honestly get my UK packages quicker than my US based ones.
Verified Customer
02 July 2019
DHL Express Worldwide
VC
it came in excellent shape and delivered on time nice first shippment
Anna Bjornsdottir
02 July 2019
DHL Express Worldwide
AB
Excellent service, highly recommend it.
Richard de Boer
02 July 2019
DPD Classic
RDB
Great service, quick in handling
Harumi Tsuchiya
02 July 2019
UPS Express Saver
HT
You will receive accurate and honest service.
I can recommend this service to many friends.
I can recommend this service to many friends.
Verified Customer
01 July 2019
TNT Economy Express
VC
I have nothing but good things to say about Forward2me service; service is superfast, customer service helpful and the price I would say is cost-efficient compared on when ordering everything to your home address.
Bruno Pinto
01 July 2019
DHL Express Worldwide
BP
Excelente serviço. recomendo. Rápido e eficaz
Verified Customer
01 July 2019
DHL Domestic Express
VC
Helpful customer service
Eduardo Martinez
01 July 2019
DHL Express Worldwide
EM
The service and the delivery were very fast, and the products were delivered without any problem and action from my side.
Michiko Watanabe
01 July 2019
DHL Express Worldwide
MW
丁寧でとても早く届けてくれてありがとうございます
Lk
30 June 2019
DPD Classic
L
Quick, rather expensive but very useful! Costumer Support is very, very nice and helpful! Delivery to Germany without any issues in just a couple of days!
Elke Müller
30 June 2019
DPD Classic
EM
Die Ware wurde sehr schnell weitergeleitet
Verified Customer
30 June 2019
TNT Economy Express
VC
forward2me the best 5 stars !!
Verified Customer
29 June 2019
TNT Economy Express
VC
Good service, Never had any problems.
Chris Ball
28 June 2019
DHL Express Worldwide
CB
The ordering process is very complicated and time consuming.. One needs to be very savvy with computers to be able to steer through the whole process of ordering. Similar services in the USA such as comgateway are so much more simplified and user friendly.
Verified Customer
27 June 2019
DPD Air Classic
VC
Too expensive
Verified Customer
27 June 2019
DHL Express Worldwide
VC
perfect at all
Rayan Sindi
26 June 2019
UPS Express Saver
RS
100 100 400
makoto minami
26 June 2019
TNT Economy Express
MM
丁寧 迅速でとてのも良い。
しかし金額が若干高め。
しかし金額が若干高め。
Verified Customer
25 June 2019
DHL Express Worldwide
VC
Easy to setup account and use; great service and avoids those sellers that inflate overseas shipping
Verified Customer
25 June 2019
UPS Express Saver
VC
最低以外の何者でもありません
荷物は破損
高い
カスタマーの対応も悪い
荷物は破損
高い
カスタマーの対応も悪い
Hi,Thank you for providing us with your feedback however I'm sorry to hear that the goods in this shipment have been damaged. I know that this must be very disappointing for you especially that this was your first shipment with us.I see that my colleague has been in touch with you by email on 13th June to request some further information to submit a claim with the courier UPS however although this was over a week ago you have not responded to the email to provide the information required.I see on this occasion that UPS have admitted they are at fault for this shipment however we do require the requested information as soon as possible so we can submit the claim.Although we do package goods so they are safe and secure for international transit from time to time damages do occur and are out of our control. Once a package has been dispatched from our warehouse we are in the hands of the courier.We look forward to receivng this information soon so we can assist you further and hope this experience hasn't deterred you from using our services again as these kind of instances are very rare.Kind Regards,Tracy.
Verified Customer
25 June 2019
DHL Express Worldwide
VC
Very prompt and courteous service - shipping is expensive for 2 small charms but such a wonderful way to buy from overseas when the merchant won't sell to the USA. Thank-you VERY much personal shopper and forward2me for offering the USA this service Would definitely buy again this way if I needed something from overseas!
Verified Customer
25 June 2019
DHL Express Worldwide
VC
私はいつも利用してます。
対応が早くてとても良い。
対応が早くてとても良い。
Perminus Karungu Joshua
24 June 2019
UPS Express Saver
PKJ
so far so good. very good customer care
Verified Customer
24 June 2019
DHL Express Worldwide
VC
Fabulous experience. Absolutely 0 problems.
jonathan maithai
24 June 2019
UPS Express Saver
JM
We used the personal shopper service - it was super efficient, we got exactly what we wanted and the product was delivered in 2 days to HK.
If you are looking to order CBD products to HK, we 100% recommend using forward2me
If you are looking to order CBD products to HK, we 100% recommend using forward2me
Verified Customer
24 June 2019
DHL Express Worldwide
VC
Great service and fast delivery
Abdulaziz Alkhaldi
23 June 2019
DHL Express Worldwide
AA
Too expensive it will be my last time to ship with you m sorry
Hi,Many thanks for sending over your feedback however I'm sorry to hear that you have found our services too expensive.I have taken a look at your shipment with us and can see that you shipped your goods as they had arrived with us, I'm not sure if you are aware that we do offer a combine and repack service to ensure our customers obtain the maximum value for shipping.Shipping fees for overseas shipments from the UK are generally calculated on the amount of space they take up rather than their actual weight (this is called the volumetric weight) this is especially the case when shipping by air, when retailers ship within the UK the shipping fees are often calculated on actual weight so they often ship in standard size boxes which can have lots of space wasted in them.Using the combine and repack service elimiates any wasted space, our team review your packages repack them as tightly and safely as possible for international shipping often reducing the volume (size of the package) to help save on shipping costs.Shipping fees also include the use of your forward2me address, the acceptance, processing, storage and preparation of all export documents for shipping.I hope based on this information you will consider using our services again, if you have any further questions at all please don't hesitate to get in touch with me at info@forward2me.com and I will be happy to assist you.Kind Regards,Tracy.
Douglas Williams
22 June 2019
DPD Air Express
DW
Good service
Maitha Hilal
21 June 2019
DHL Express Worldwide
MH
Always fast and on time.. perfectly packaged.
Verified Customer
21 June 2019
DHL Express Worldwide
VC
They are fast and secure and also they reply to people as quickly as possible
Joao Araujo
21 June 2019
DHL Economy Select
JA
Muito eficiente.
Verified Customer
21 June 2019
DPD Classic
VC
Great service, fast delivery.
Verified Customer
19 June 2019
DHL Express Worldwide
VC
Great service. But I wish they would offer cheaper options of shipping. The shipping cost was more than the cost of the products I bought to be shipped.
Verified Customer
19 June 2019
DHL Economy Select
VC
Super convenient. I will definitely use it again
Verified Customer
19 June 2019
DHL Express Worldwide
VC
Awesome assistance and understanding of your personal needs and requirements. They go the extra mile.
Brian Smart
19 June 2019
DHL Express Worldwide
BS
Giving great service
Roger
18 June 2019
UPS Express Saver
R
The customer service is very friendly however the shipping service rates offered are extremely expensive. I have shipped an already assembled adult mountain bike from a supplier (Their business is selling bicycles so not shipping) for a quarter of the cost that forward2me charged me to ship a beanbag that weighed less than 5kgs.
Hi,Many thanks for provding your feedback regarding your recent shipment with us.I'm pleased to hear that our customer service team was very friendly however sorry to hear the cost of shipping your item was more than expected.I have checked the package details and can see that although the parcel did only weigh 5 kg in actual weight the size of the package meant that the actual volume (the amount of space the package takes up in transit) actually worked out to be over 90 kg in volumetric weight. Therefore our couriers actually calculate the shipping fee on the volumetric weight of the parcel not the actual dead weight.For example if we shipped a package containing 10 books weighing 10 kg with a volumetric weight of 5 kg the shipping fee would be charged on the actual weight 10 kg whereas if we shipped a bag of feathers weighing 5 kg however with a volumetric weight of 20 kg the shipping fee would be charged on the volumetric weight in this instance.With regards to comaring the price for shipping with the bicycle company, many retailers sell shipping as a loss leader as they are making their living on selling the goods and do not rely on making money on shipping however our business is shipping so we need to ensure our costs for accepting, processing, storing and dispatching your goods are covered, these services are included within the shipping price charged.I hope this helps explain how our service works and how shipping costs are calculated by our couriers, however if you have any further questions please feel free to contact me at info@forward2me.com and I will be happy to answer any further questions you have.Kind Regards,Tracy.
KERAPETSE DOROTHY MACHOLA
17 June 2019
DHL Express Worldwide
KD
it was excellent! from the moment the parcel was delivered to forwarding, the timing was very fast. However DHL service for onward delivery was a problem.
Rumi Koike
17 June 2019
UPS Express Saver
RK
とても迅速に対応してくれました！
Myles Adams
15 June 2019
DHL Express Worldwide
MA
The service was excellent. First time using a reshipper and it was a flawless, easy experience. Will definitely use again.
Verified Customer
15 June 2019
DHL Express Worldwide
VC
Communication was excellent. Very quick and after deliver follow up. The experience was impressive!
Constantinos Vassiliou
14 June 2019
DHL Express Worldwide
CV
You receive what you expect, as simple as that!
Corey Davis
14 June 2019
DHL Express Worldwide
CD
Excellent service. Pricing is wonderful with excellent turnaround
Hiroshi Achiwa
13 June 2019
DHL Express Worldwide
HA
thank you very much!
Guang shen Low
13 June 2019
DPD Air Express
GSL
Easy and fast
Verified Customer
13 June 2019
DHL Express Worldwide
VC
Very Fast Service and Shipped package in boxing to protect my item. I have been using their services for several months and I have no complaints.
Verified Customer
12 June 2019
DHL Express Worldwide
VC
Good service, quick follow through. Rates are usually competitive. Website could be better designed.
Verified Customer
12 June 2019
DPD Classic
VC
Highly recommended!
Umfortunately it's not good for use from Germany becouse from DE idelivery to CRO is too expensive - probably becouse only DHL offers delivery service so Price isnt as competetive as from UK where yoi can choose between DHL, GLS , whistl and some other courier. Anyway, great service, I recommend to everybody who buy frequently in UK.