Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.543273458108%
4
2.3866348448687%
3
0.97349579198593%
2
0.6531842733325%
1
1.8465016957669%
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reviews of forward2me
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Unknown Country
DPD Classic
VC
This is not the first time I use forward2me, and every time they are consistently impeccable.

The choice of couriers and shipping methods is very good, and prices are absolutely fair.

Once again my parcel has been forwarded to me very quickly: this time less than one hour after I made the payment (confirmed by the courier tracking).

Finally, I have been kept informed of the progress of my parcel, from when it was received by forward2me to when it was handed over the courier, but without clogging my inbox with redundant or irrelevant information.
Unknown Country
TNT Economy Express
KA
Very Excellent delivery and good communicating people.
Unknown Country
DHL Express Worldwide
BN
Excellent service, good coomunication throughout each step.
Unknown Country
UPS Express Saver
PG
Easy to use site, prompt notifications ..
Unknown Country
DHL Express Worldwide
DM
Good service and fast shipping.
Unknown Country
DHL Express Worldwide
DM
this service is excellent and the shipment is very fast as well
Unknown Country
DHL Economy Select
MP
Great service. Fast shipment. Clear updates. OK prices. Keep in mind to substitute their phone number when using your new address.
Unknown Country
TNT Economy Express
VC
Yes i would use their service again but only with the uk address because there is only one shipping option with the german address. i used the german one for one time and price was a bit expensive but dhl shipping service was perfect and on time. Anyway thank you forward2me for the service
Unknown Country
DHL Economy Select
VC
Everything ok: good delivery times, items well packaged, ...
Unknown Country
DHL Express Worldwide
VC
I’m so glad this exists! They were very communicative and expedient, and I would definitely use this service in the future.
Unknown Country
TNT Economy Express
VC
Great service; all was good! No doubt, will deal with they again! Thank you very much!
Unknown Country
DHL Economy Select
VC
Very fast!
Unknown Country
TNT Economy Express
S
Great. Easy to use and value for money. Great customer service
Unknown Country
DHL Express Worldwide
KK
very fast response to queries
Unknown Country
DHL Express Worldwide
MDS
Good service
Unknown Country
DHL Express Worldwide
VC
Forward2me updates were informative and to the point.
On-line access to update missing info was easy to use.
Unknown Country
DHL Express Worldwide
MH
Top top top
Unknown Country
DHL Express Worldwide
VC
Très Top et rapide
Unknown Country
UPS Express Saver
VC
I've been using Aramex Shop and Ship for years now. However, forward2me has far surpassed them and my expectations. I received my delivery from the UK to Qatar within 2 days. Additionally, all items were delivered directly to my home. I will no longer be using Aramex Ship and Shop as this service is cheaper, more efficient, quicker and delivers goods to my home; I couldn't ask for a better service.
Unknown Country
TNT Economy Express
VRO
Très bon service, l’équipe commerciale est très agréable et répond rapidement par e-mail, le support téléphonique est également très agréable. Merci à eux pour la qualité de leurs services.
Unknown Country
UPS Express Saver
VC
Yes, I would buy from them again because they are serious and fast.A reliable service.
Unknown Country
DHL Express Worldwide
VC
Superior service! Super fast!
Unknown Country
DHL Express Worldwide
VC
Quick delivery
Unknown Country
DHL Express Worldwide
J
Great service! Thank you, Matt, for preparing my package!
Unknown Country
UPS Standard Single
VC
It’s perfect! Good informations, fast, not too expensive.
Unknown Country
DHL Express Worldwide
PH
Friendly service, shipment is handle with care and on time arrival. Next time I'll use "forward2me".
Unknown Country
UPS Standard Single
VC
It was an easy, quick, and reliable service. I like how they give different delivery and price options. I would definitely use again.
Unknown Country
DHL Express Worldwide
VC
Очень быстрая доставка. Хорошая поддержка в чате и по эл. почте
Unknown Country
UPS Express Saver
JD
Excellent service from start to finish. Parcel arrived in 2 days from the UK to Cyprus.
Unknown Country
DHL Express Worldwide
VC
Not possible to consolidate packages online. No online chat or help feature either. So, had to ship two books as two separate packages!! Total waste of money. Will not use again.
Unknown Country
DHL Express Worldwide
VC
I've used forward2me for several years now and have always received excellent service. I wouldn't use anyone else.
Unknown Country
TNT Economy Express
GK
I am very satisfied with the service provided. Fast shipping and very accurate communication. I will definitely use it again
Unknown Country
DHL Express Worldwide
VC
The service was good. It provided shipping options and was relatively quick to deliver to the USA. Paying for service was easy. Paying for local shipping, VAT, and International shipping plus the forward2me value added charge was in no way inexpensive but I did get them item I needed from the only source i could find... so we'll call that a win. Would use the service again if the same situation happened.
Unknown Country
UPS Standard Single
VC
They are fast. Website tells you exactly what the status is of your parcel.
Unknown Country
DHL Express Worldwide
VC
A very good service with a fast sending.
But the service is a little bit expensive. For a paket with three litle lighters 25 Euro. But this was the option with tracking via Dhl express.
Unknown Country
DHL Express Worldwide
MS
Prompt handling and repacking service. No problems with customs at the delivery end, all paperwork included for a smooth clearance by DHL.
Unknown Country
DHL Express Worldwide
AL
Je le recommande à tous, rapide, facile,efficace
Unknown Country
DHL Express Worldwide
HA
Excellent thanks
Unknown Country
DHL Express Worldwide
EW
Very quick and easy to use. Would buy with confidence and trust using forward2me again
Unknown Country
UPS Express Saver
MJ
I'm a first time user and I'm more than happy with the service. The parcel received in good condition and fast too. Very reliable and no hidden costs.
Unknown Country
DPD Classic
VC
Excellent service. Everything went smoothly.
Unknown Country
DHL Express Worldwide
VC
Fast Service, Fast delivery.
Good over all.
Unknown Country
DHL Express Worldwide
VN
Great service
Unknown Country
DHL Express Worldwide
VC
Reasonable prices, stellar customer service, and the speed at which they updated status and the item got here was incredible! I will definitely be using this service when I need things from overseas!
Unknown Country
DHL Express Worldwide
AP
Great service.
Unknown Country
DPD Classic
VC
Just fine!
Unknown Country
DHL Express Worldwide
AE
- Does not make sense to take an image of the package, as you have no idea of the content inside. Better concept is take picture of the actual item & see if you received what you actually ordered.
- HIGHWAY ROBBERY when it comes to combined shipping, charge me 30 plus British pounds for a job that took less than 10 mins. to do. STEALING at its best!
forward2me
Hi,Many thanks for your feedback however we're sorry to hear that you are unhappy with both the cost of the services we have provided.We take your comments onboard about providing a photograph of the contents of the package rather than the exterior label, this was originally introduced so customers could see the sender of the package and the tracking ID number if available so they could identify the contents of the package. We do however have plans in the future to introduce internal photographs however don't currently have a set date for this service coming live.I'm sorry that you feel our combine and repack fees are too expensive, I see you had 13 parcels repacked at a total cost of £26. This process does take some time for parcels to be picked from the warehouse, opened and repacked. The fee does reflect the cost of additional packing materials and the time for our team to repack and prepare the parcels, this job would have taken more than 10 minutes to complete.I hope this helps explain the time involved with the combine and repack service, generally this is cost effective for the customer as the price of overall shipping is reduced and the goods are repacked so they are safe and secure for international shipping.I hope you will continue to use our services going forward and if you are unhappy with any of the costs involved with using our services please contact our Customer Service team at info@forward2me.com and we will be happy to look at the best options for shpping your goods.Thank you once again for your feedback.Kind Regards,Tracy.
Unknown Country
TNT Economy Express
AM
O serviço foi muito rápido, o item que comprei chegou em perfeito estado, o processo todo durou menos de 2 semanas! Super recomendo!
Unknown Country
DHL Express Worldwide
D
Got my package, and sadly it wasnt in the shape I was hoping to get it in. Messaged support asking if they could package it better next time and was told I should've been the one to request a repackage and pay extra for it. I've ordered stuff from various other Forwarding/Proxy websites and always received my package in perfect quality for a much cheaper price. For this order I picked one of the more expensive shipping options and my product came opened with dents and creases which is a bit dissapointing considering it was a Limited Edition item. There was nothing inside supporting or protecting the product from damage. I would rather not trust them with ordering something expensive again.
forward2me
Hi,I'm really sorry to hear that you have received your parcel damaged and that you have not received the expected level of service from forward2me on this occasion.I will certainly take this up with our warehouse manager so we can investigate this fully and will be back in touch via email to confirm our findings.Thank you for bringing this to our attention, we pride ourselves on a premium service and and are disappointed the item has arrived in this condition, we hope you wll re-consider our services again in the future.Many thanks,Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
forward2me
Hi,Many thanks for your feedback.I'm sorry to hear that the cost of shipping your item was more than expected. We pride ourselves on offering a premium door to door service with couriers offering full tracking so we can offer support to our customers from the time the goods arrive with us to delivery.We do offer a budget untracked service for our customer where Royal Mail cover the UK part of the shipping however since the Australian Government introduced the GST charge on all shipment under $1000 AUD last year we are unable to offer this service.We do however offer combine and repack to make shipping more cost effective for our customers, where low value goods can be repacked together in one shipment to ensure our customers obtain the maximum value for shipping.I hope you will consider using our services again in the future and maybe use the combine and repack service to combine a number of lower value purchases into one shipment.Kind Regards,Tracy.
WM
My only complaint was the cost of the shipping. OUTRAGEOUS! £50 is $100 Australian!!
My only choices were courier companies. Why wasn’t I offered Royal Mail for £15 and delivery in 7 to 10 days?
It was only a shirt for God’s Sake.
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