Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
21 September 2019
DPD Air Express
VC
I have used the service in the past and have been very satisfied with it, but recently they came through in a big way, and when I messed up the shipping details on a product that got it held up in customs, they helped me through the process and got me my package safe. Kudos.
ANTOINE TAMAKU
20 September 2019
DPD Classic
AT
Very good service, I recommend
HI,Many thanks for your great review and we appreciate your recommendation.We look forward to helping you ship again soon.Kind Regards,Tracy.
Verified Customer
20 September 2019
DHL Domestic Express
VC
Very helpful.
Juergen Thoeny
20 September 2019
TNT Economy Express
JT
Professionell und schnell - problemloser Vesand auch von grösseren Sendungen in die Schweiz.
Annette Millard
19 September 2019
DHL Express Worldwide
AM
followup service was great by email, but cost prohibitive when shipping to Australia
Had brought a $40 rug/throw online but didn't know the weight so unable to clearly estimate the cost of shipping. Also did not realize it was going to be shipped express, would have been happy to wait for it if shipped slowly, which is what happens from USA, cheaply
Turned into an $180 throw
Recommendation - offer cheaper slower shipping options
Had brought a $40 rug/throw online but didn't know the weight so unable to clearly estimate the cost of shipping. Also did not realize it was going to be shipped express, would have been happy to wait for it if shipped slowly, which is what happens from USA, cheaply
Turned into an $180 throw
Recommendation - offer cheaper slower shipping options
Hi,Many thanks for taking the time to review our services.I'm pleased to hear that you are happy with the contact you have had with us however disappointed to hear the cost of shipping was more than expected.We do work on a regular basis with our couriers to offer the best price possible to our customers and the price of shipping does include the use of the address, the acceptance, processing, storage and dispatch of your goods including any export documentation required for shipping.The cost of shipping is calculated based on the amount of space the shipment takes up rather than the actual weight, unless the actual weight is higher than the volumetric weight. On this occasion the volume of the parcel did exceed the actual weight so the cost of shipping was based on the higher volumetric weight.We do offer our customers the combine and repack option, for this service our warehouse team evaluate the package to see if they can reduce the overall size of the goods to help save on shipping costs. I see that you did not choose this service on this occasion and may be something you wish to look at next time you ship.I hope this information helps explain how the cost of shipping is calculated however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com if you have any further queries.Kind Regards,Tracy.
bob mitchell
19 September 2019
DHL Express Worldwide
BM
The service i received from staff was excellent would use them again
Verified Customer
19 September 2019
UPS Express Saver
VC
The whole process was very easy. Thank you.
Verified Customer
19 September 2019
DHL Express Worldwide
VC
Super easy and great communication! Also came a lot faster than expected. I have no complaints here.
Evangelos Souglakos
18 September 2019
UPS Standard Single
ES
Very professional service. Repackaging is the best feature of the service
Verified Customer
18 September 2019
TNT Express Non-Docs
VC
Great service, only negative is the cost
Hi,Many thanks for reviewing our services, I'm pleased to hear that the service you received was great although the cost of shipping was more than you expected.I see that the item you shipped was small and light, lots of our customers do wait until they have a number of items they can combine into one package to make shipping more cost effective for them. This may be an option you can look at going forward so you obtain the maximum value for shipping.We offer a 30 day free storage period so this gives our customers plenty of time to collate parcels and ship them together.I hope this service will be beneficial for you going forward, if you have any questions at any time please contact our Customer Service department at info@forward2me.com and they will be happy to assist you.Kind Regards,Tracy.
Bruno Rafael Zampieri
17 September 2019
TNT Economy Express
BRZ
very good service.
Verified Customer
17 September 2019
TNT Economy Express
Hi,Many thanks for taking the time to review our services.I'm sorry that you feel we offered limited options for shipping, we do offer services via DHL, UPS and TNT to your country and see that you did choose the cheapest service to your country for the package within your shipment.Shipping costs are calculated on the amount of space the package takes up in transit when shipping by air, I do see that the actual size of your package was fairly low however the volume was higher, this means the cost of shipping for your shipment was charged on the higher volumetric weight.We do offer a combine and repack service which you may wish to look at next time you ship, we evaluate your package to see if the goods can be repacked and reduced in size so you reduce the overall shipping cost. This means the customer obtains the maximum value for shipping.I hope this information helps you going forward however if you wish to contact our Customer Service team at any time please do so at info@forward2me.com and they will be happy to assist you with your queries.Kind Regards,Tracy.
VC
Limited options for freight, all being too costly, especially as speed was not an issue.
Verified Customer
17 September 2019
DHL Domestic Express
VC
Chris is super efficient. Proactive and helpful.
Petur Arnason
16 September 2019
DHL Express Worldwide
PA
Excellent and reliable service. Would have been good to have cheaper carrier options, I could only choose DHL Express which was expensive. Other than that all good and I will for sure use the service again.
Verified Customer
16 September 2019
DHL Express Worldwide
VC
Very fast and accurate. Will use again.
Yannick c.
16 September 2019
UPS Standard Single
YC
un peu cher mais le service est très bon, la relivraison a été très rapide, le ré-emballage soigné, on a une photo du colis, j'aurais bien aimé avoir une photo du produit au cas où celui-ci se serait abîmé.
Hi,Many thanks for providing us with your comments regarding the service we have offered you.I'm pleased to hear that you have been happy with the speed of your delivery and that your package arrived with you in good condition.I see that the photograph we offer all our customers of the outside of the box was useful to you although you would have liked to see a photograph of the internal contents of the package. We do open and check each parcel on arrival with us and report any damages to the customers.We appreciate your feedback on the photographs and taking internal photographs is something we are looking to provide in the future.Please don't hesitate to get in touch with our Customer service team at any time if you require any additional assistance, we can provide additional photographs for our customers if required via a manual request to info@forward2me.com.Kind Regards,Tracy.
Verified Customer
15 September 2019
DHL Express Worldwide
VC
No fuss No Muss service.
Required the package urgently for a deadline.
Package was realized in my suite, payment was made and package was dispatched, all of this within a couple of hours of the package being delivered to my suite.
As a bonus, Received the parcel earlier than the expected delivery date.
Required the package urgently for a deadline.
Package was realized in my suite, payment was made and package was dispatched, all of this within a couple of hours of the package being delivered to my suite.
As a bonus, Received the parcel earlier than the expected delivery date.
Verified Customer
14 September 2019
DPD Classic
VC
No respetan las instrucciones de empaquetamiento que les envías, muchos de los paquetes vienen parcialmente abiertos o directamente manipulados. El precio es caro, hay opciones más económicas en el mercado y la calidad del servicio no es buena.
Hi,Thank you for your feedback however I'm disappointed to hear that you are unhappy with how you feel we handle your parcels.We do need to open each parcel on arrival with us to ensure that the contents arrive with us safely and are legal for shipping to your country however on shipping we do ensure that all goods are repacked so they are safe and secure for international transit.We also pride ourselves on the customer service support we offer our customers however apologise if you feel that you have not received this level of service when you have been using our services.We would appreciate if you could contact our Customer Services team at info@forward2me.com to fully explain the issues you have experienced so we can resolve these going forward.Thank you once again for your feedback and we look forward to hearing from you so we can assist you further.Kind Regards,Tracy.
Verified Customer
13 September 2019
DHL Express Worldwide
VC
I have used forward2me several times now and they have always been responsive and are a pleasure to deal with. They have picked up on any issues and addressed them immediately (e.g. an item was missing from one of my parcels from the sender). Communication is always swift despite the time difference. I would be happy to continue using them time and time again. A professional and easy to use service.
Verified Customer
13 September 2019
DPD Classic
VC
Expensive shipping but very good service and worth the money
Hi,Many thanks for your feedback.I'm pleased to hear that you have been happy with the service we have offered although you found the cost of shipping a little expensive.We look forward to hearing from you again soon.Kind Regards,Tracy.
Verified Customer
13 September 2019
DHL Express Worldwide
VC
Very quick dispatch and transport.
Johanne Egede
13 September 2019
DPD Air Express
JE
Good service and very good transported
Jim W.
12 September 2019
DHL Domestic Express
Hi,Many thanks for taking the time to provide us with your feedback, I'm sorry to hear that there was some issues with shipping alcohol to your country however pleased that you have been happy with the service we offered you.We hope to help you again soon.Kind Regards,Tracy.
JW
Great service, there were come complications with my parcel but it arrived safely and ontime. I was shipping alcohol and I'm in the USA so I had to run through a few hoops but the staff were very helpful and get me what I needed.
Verified Customer
12 September 2019
DHL Express Worldwide
VC
Great service, parts received safely well packaged
Filipe Silva
11 September 2019
UPS Standard Single
FS
O envio foi rápido e o pacote estava em boas condições
Verified Customer
11 September 2019
DHL Economy Select
VC
Εξαιρετική εξυπηρέτηση! Άμεση και οικονομική!
Verified Customer
10 September 2019
UPS Standard Single
VC
I do use parcel forwarding companies to buy from various countries and save on shipping back to Greece .
Forward2me is the one I chose to use in UK , and they have been quite professional until now.
They aren't particularly cheap though , comparing it to other services I have used in other countries , so I'm searching for something cheaper.
But they do their job right , that's for sure.
Forward2me is the one I chose to use in UK , and they have been quite professional until now.
They aren't particularly cheap though , comparing it to other services I have used in other countries , so I'm searching for something cheaper.
But they do their job right , that's for sure.
Hi,Many thanks for your great feedback, although you would like the cost of shipping to be a little less I'm pleased to hear that you are happy overall with the service.We do pride ourselves on offering a premium service to our customers, the price of shipping not only includes the cost of transit, it includes, the use of the address, the acceptance, processing and exporting of the parcel and full customer service for our tracked service from dispatch to delivery at your door.We do work with our couriers on a regular basis to ensure we are obtaining the best prices possible for our customers for the service offered.I hope you will consider using our service again in the future and if you require any further assistance with shipping please don't hestiate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to help you further.Kind Regards,Tracy.
Ivan Diaz-molina
10 September 2019
UPS Express Saver
ID
very expeditious
Alwi Isnandar
10 September 2019
DHL Express Worldwide
AI
This is the first time I used the forward2me service. Actually the first impression is very satisfying. The account dashboard is very informative and easy to use. The package processing is very fast (I'm not doing any additional process though. Just receive and forward).
The only thing preventing me from giving 5 stars is the lack of affordable courier services. They do have an Untracked Budget Service (which is a cheap Royal Mail service) but this seems really not reliable (I also trying using this service for £10, and still waiting for my package in the dark without any tracking number). In the end I'm ended using DHL (the least expensive options for £30), and all going smoothly until I get my package 5 days later (actually 3 days to arrive in my city, but Indonesian DHL Agent is very slow).
I hope, in the near future, forward2me can provide more affordable service in the price range of £20 even tough it will cost the delivery time. Because I'm sure there are many customer that can deal with long transit time but value the cost of shipping.
For now, I'll set forward2me aside, and try another forwarder in UK to see if there are forwarder that provide better affordable service.
P.S : I'm just reviewing and criticizing about the cheapest available options in forward2me. If anyone is having no problem with price, I think forward2me is the best option of forwarding services you have in UK.
The only thing preventing me from giving 5 stars is the lack of affordable courier services. They do have an Untracked Budget Service (which is a cheap Royal Mail service) but this seems really not reliable (I also trying using this service for £10, and still waiting for my package in the dark without any tracking number). In the end I'm ended using DHL (the least expensive options for £30), and all going smoothly until I get my package 5 days later (actually 3 days to arrive in my city, but Indonesian DHL Agent is very slow).
I hope, in the near future, forward2me can provide more affordable service in the price range of £20 even tough it will cost the delivery time. Because I'm sure there are many customer that can deal with long transit time but value the cost of shipping.
For now, I'll set forward2me aside, and try another forwarder in UK to see if there are forwarder that provide better affordable service.
P.S : I'm just reviewing and criticizing about the cheapest available options in forward2me. If anyone is having no problem with price, I think forward2me is the best option of forwarding services you have in UK.
HI,Many thanks for taking the time to provide us with your feedback.I'm pleased to hear that you are overall happy with the service however you feel that you would benefit for a few more economical services for shipping. We do work with our couriers on a regular basis to ensure that our customers are receiving value for money on the services we offer.The budget untracked service is offered to customers looking for a low cost option for very low value goods although as you mention this doesn't provide any tracking or delivery guarantees.Our service is generally more cost effective for customers looking to ship higher value goods or purchasing a number of items that can be repacked and combined together so they obtain the maximum value for shipping.I hope that you do look to use our services again in the future and we can help you with shipping again soon.Kind Regards,Tracy.
Yuji Yamamoto
09 September 2019
UPS Express Saver
YY
forward2meは、英国から日本に品物を送付する際、Expressクラスしかなく、輸送費が高額です。アメリカからはPlanet Express を利用していますが、Planet Express は Express, Fast Class, Second Class など様々なクラスがあり、送料も選ぶことが可能です。forward2me も Planet Expressのように送料を設定して頂きたいです。
Hi, thanks for your review.The services we offer are express services and typically the transit times to Japan are only 2 business days. We do work with the couriers to keep the shipping prices as low as possible.I will pass you suggestion onto our management team.thanks.forward2me team
Verified Customer
09 September 2019
UPS Standard Single
VC
Chris, the customer service representative, was exceptional in taking care of a shipment involving damages. He went the extra mile and I very much appreciated it.
Jonas Söderström
09 September 2019
DHL Economy Select
JS
The best parcel forwarding company with accelent custom service!
Richard Smith
09 September 2019
DHL Express Worldwide
RS
As always, seamless, quick and professional. A+++++
Verified Customer
09 September 2019
DHL Economy Select
VC
I love being able to shop in other countries, without the enormous prices of international shipping, that is usually offered/available from the site you’re ordering from! The shipping still isn’t cheap though, when you take customs expenses etc. into consideration.
They prepare your package in no time, and ships quickly. My packages always arrive on time!
They prepare your package in no time, and ships quickly. My packages always arrive on time!
Hi,Many thanks for taking the time to provide us with your feedback, I'm pleased that you are happy with the service we offer and find this useful.We look forward to receiving your continued support. Kind Regards,Tracy.
Daniel
08 September 2019
TNT Economy Express
D
Hat alles prima geklappt. Sehr schneller Versand. Kosten genau wie veranschlagt. Aber ich denke, dass die Versicherung reine Geldmache und nicht nötig ist.
angela givon
08 September 2019
DHL Express Worldwide
AG
Absolutely fabulous service, both over the phone and with delivery, which took just a few days door to door! I live in a remote area away from big towns so this was amazing for me.
Verified Customer
07 September 2019
TNT Economy Express
VC
Highly recommend. Great service.
Harumi Tsuchiya
07 September 2019
DHL Express Worldwide
HT
ありがとうまた利用する作業が早く正確
Verified Customer
07 September 2019
TNT Economy Express
VC
My insured package was never received and my issue has still not been resolved
Hi,we're sorry to hear about your issue.From the information we have from the TNT tracking the package has been delivered and "left in agreed location as instructed" Please see the TNT tracking.I can confirm that Chris has an investigation open with TNT and Fed Ex to resolve this issue and we are waiting for more information from the couriers. Chris is in contact with you by e-mail and he will let you know when he has more information.Thanks for your patience while we investigate this.Forward2me team
Kim Beerens
06 September 2019
DPD Classic
KB
Fast shipping. Good communication
Christy Wong
06 September 2019
UPS Express Saver
CW
Great service
Keren Smith
06 September 2019
DHL Express Worldwide
KS
Easy to use, reliable and super fast.
Lester Ji
06 September 2019
DHL Express Worldwide
LJ
very nice and fast
ahmed Alzahrani
05 September 2019
DHL Express Worldwide
AA
The price is different from the fact that the price was different when the commodity arrived despite the small size.
I would not recommend dealing with you.
I would not recommend dealing with you.
Hi,Many thanks for providing us with your feedback however I'm sorry to hear that you are unhappy with the final shipping price.Unfortunately we cannot determine the size and weight of parcels that arrive with us, sometimes UK retailers shipping within the UK ship goods in larger boxes than necessary as they are generally charged on the weight of the item rather than the size.In these sort of cases we do offer our combine and repack service where our warehouse teams can evaluate if the box can be reduced and repacked so the customer can obtain the maximum value for shipping.I see this service wasn't chosen when shipping so going forward if you decided to use our services again in the future this may be cost effective for you.Generally shipping small low value items may not always be cost effective, lots of our customers choose to purchase a number of items then repack them in one box to make shipping more cost effective for them.I hope this information explains how shipping costs are calculed and how shipping can be reduced with the combine and repack service.I also hope that you will re-consider using our services again in the future, if you have any further questions please contact our Customer services team at info@forward2me.com and they will be happy to help you further.Kind Regards,Tracy.
Verified Customer
05 September 2019
DHL Express Worldwide
VC
Richtig klasse
Farrukh Jamil
05 September 2019
DHL Express Worldwide
FJ
This service is astonishing and the guys are very helpful and responsive at the same time. I recommend this service to all who want to buy stuff from UK. Thank you
Verified Customer
04 September 2019
DHL Express Worldwide
VC
Very happy with the help and advice for my first transaction. Will use the system again.
Verified Customer
04 September 2019
TNT Economy Express
VC
Very fast, happy with service
Verified Customer
03 September 2019
UPS Standard Single
VC
They provide an excellent service, customer service is very fast, they answer within the day .
Hugh Walden
03 September 2019
UPS Standard Single
HW
Very good service