Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Shiloh
01 January 2026
FedEx Connect Plus
Unverified Customer
01 January 2026
Unknown Shipment Details
I had a terrible experience using this service, which ended up being a complete waste of my time and money.
I ordered a bottle of spirits from a US auction house and paid for it to be shipped by UPS to the forward2me warehouse in the US. However, the first email I received informed me that forward2me could not ship alcohol outside of the US to England.
I then asked a friend if I could use their US address for delivery and submitted a second request to customer service, offering to pay for the postage myself. Unfortunately, the second response was even more disappointing. The customer service team requested that I provide a return label from the UK for the return postage label from the US to the US. The value of the spirits is over $1000 USD, and instead of helping, the customer service representative offered to dispose of it free of charge.
I chose the forward2me because I need someone to look after my package in the USA and can help me forward it safely to England. It is almost 7 days and I still have no any solution to get my package back.
I ordered a bottle of spirits from a US auction house and paid for it to be shipped by UPS to the forward2me warehouse in the US. However, the first email I received informed me that forward2me could not ship alcohol outside of the US to England.
I then asked a friend if I could use their US address for delivery and submitted a second request to customer service, offering to pay for the postage myself. Unfortunately, the second response was even more disappointing. The customer service team requested that I provide a return label from the UK for the return postage label from the US to the US. The value of the spirits is over $1000 USD, and instead of helping, the customer service representative offered to dispose of it free of charge.
I chose the forward2me because I need someone to look after my package in the USA and can help me forward it safely to England. It is almost 7 days and I still have no any solution to get my package back.
Hi Moutai,
I sincerely apologise for the issues you’ve experienced with your shipment.
As stated in our FAQ https://forward2me.zendesk.com/hc/en-gb/articles/360016228420-Can-I-ship-alcohol-via-forward2me, we are unable to offer alcohol shipments from our US warehouse. On this occasion, the only options available are to:
Return the item to the sender,
Ship to a local address (within the US), or
Dispose of the item.
I also note that you provided a prepaid label for your international address, which we unfortunately cannot use. Our system can only process prepaid labels that are intended for returns, not for forwarding internationally, as explained in the FAQ https://forward2me.zendesk.com/hc/en-gb/articles/15737114596764-Can-I-use-my-own-shipping-labels-for-international-shipping.
Thank you for your patience and understanding.
I sincerely apologise for the issues you’ve experienced with your shipment.
As stated in our FAQ https://forward2me.zendesk.com/hc/en-gb/articles/360016228420-Can-I-ship-alcohol-via-forward2me, we are unable to offer alcohol shipments from our US warehouse. On this occasion, the only options available are to:
Return the item to the sender,
Ship to a local address (within the US), or
Dispose of the item.
I also note that you provided a prepaid label for your international address, which we unfortunately cannot use. Our system can only process prepaid labels that are intended for returns, not for forwarding internationally, as explained in the FAQ https://forward2me.zendesk.com/hc/en-gb/articles/15737114596764-Can-I-use-my-own-shipping-labels-for-international-shipping.
Thank you for your patience and understanding.
Unverified Customer
31 December 2025
Unknown Shipment Details
I was initially sceptical with the concept of forwarding but really wanted a watch accessory from the Netherlands. Using Forward2Me was really easy and I got what I wanted. Will definitley use again, top marks from me - a genuinley happy customer.
Many thanks for the 5 star review. 😊
Allen Clark
29 December 2025
DHL Express Worldwide
AC
I’ve used the service to buy cologne my first experience I had no idea what to do and Forward2me is not very clear with their instructions. I phoned the customer service line which also cost me money and the person answered the phone just Hello didn’t say Forward2me customer service just Hello it was so strange I thought I was being scammed .. then I had to pay to have my package rewrapped because it’s dangerous goods I opted for the pay the duties with them but the border agency wouldn’t accept that and I had to pay them again, I tried to get my money back from Forward2me and I had zero luck .. if I use this company again I know what to do now do not use the prepay duties option order a huge order not just one thing.. I’m sure it will be much easier the second time using Forward2me but the first time is very very confusing and it also takes over 24 hours to get a reply from customer service when you email …
Hi,
We apologise for any inconvenience this has caused you. I have sent you an email to explain things in detail. ^NB
We apologise for any inconvenience this has caused you. I have sent you an email to explain things in detail. ^NB
Unverified Customer
29 December 2025
Unknown Shipment Details
The company answered my questions very promptly. Mr. Jamie from UK was very kind, and has answered my questions in a very professional way, as its my first time to use forward2me.
Thank you for your5-star review for Jamie!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
D.S Lechner
28 December 2025
UPS Express Saver
DL
Communication was fast, pictures were sent on time, and everything was shipped out quickly.
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
28 December 2025
Unknown Shipment Details
I've used freight forwarders before but never dealt with battery restrictions like this. Had packages sitting in the US warehouse past free storage because I couldn't figure out how to combine them with the dangerous goods flags.
NICA helped me understand the 2-battery-per-box limit and worked out how to split everything efficiently. The whole process involved a lot of questions from me about FedEx Economy vs Priority, duty prepayment options, cost comparisons she answered everything clearly and never made me feel like I was being annoying.
When I needed quotes fast to make a decision, she got them to me same day. The shipping invoice process worked smoothly once we figured out the right configuration.
Really solid customer support from start to finish.
NICA helped me understand the 2-battery-per-box limit and worked out how to split everything efficiently. The whole process involved a lot of questions from me about FedEx Economy vs Priority, duty prepayment options, cost comparisons she answered everything clearly and never made me feel like I was being annoying.
When I needed quotes fast to make a decision, she got them to me same day. The shipping invoice process worked smoothly once we figured out the right configuration.
Really solid customer support from start to finish.
It’s great to know that all your questions were answered clearly, quotes were provided promptly, and the shipping process worked seamlessly once the right configuration was in place. We’ll be sure to share your kind words with NICA—she’ll be delighted to hear this feedback.
Ryan Ruiz
27 December 2025
DHL Express Worldwide
RR
Amazing service. When tariffs go away I will order to Forward2me again
Thanks for the 5 star review.
Woo
26 December 2025
DHL Express Worldwide
W
Safe and reliable
Thank you for your 5-star review!
We appreciate your business with us.
^NB
We appreciate your business with us.
^NB
Unverified Customer
25 December 2025
Unknown Shipment Details
Kaye from customer service was absolutely amazing! So helpful and friendly!!! Fast response too and on the holiday! Highly recommended. (De, USA)
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
The Zookeeper
23 December 2025
FedEx Connect Plus
TZ
It worked, but at a price. Very expensive shipping costs.
Thank you for providing us with your feedback.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Warm regards,
Emmanuelle
23 December 2025
FedEx International Priority
E
Everything went good
Thanks for the 5 star review.
LD
23 December 2025
UPS Express Saver
L
Best company for UK and German forwarding. Full comprehensive shipping capabilities and prompt service.
Thank you for your 5-star review!
We appreciate your business with us.
Happy Holidays!
^NB
We appreciate your business with us.
Happy Holidays!
^NB
hicham lagnibi
22 December 2025
FedEx International Priority
HL
I had a very good experience with Forward2Me. The service is reliable, fast, and well organized. My package arrived safely and was handled professionally from start to finish. Their customer support is responsive and helpful, and the tracking updates were clear throughout the process. I highly recommend Forward2Me to anyone looking for a trustworthy international parcel forwarding service.
Many thanks for the 5 star review. 😊
Dave Martin
22 December 2025
FedEx International Priority
DM
Forward2me is company you can trust for their work without hassle.
Many thanks for the 5 star review. 😊
Se
21 December 2025
UPS Standard Single
S
All great! I've been using this company for a few years (ordering from the UK, US, and, recently, Japan) and I've never had any issues. I love that they don't ask you to pay a fee when you register or to authenticate the address, and I found that their shipping rates are quite competitive compared to similar companies. Everything always comes really well-packaged too. Keep up the great work!
Many thanks for the 5 star review. 😊
soso
21 December 2025
UPS Standard Single
S
I’ve had a very good experience with Forward2Me. I live in France and sometimes want to buy things from the UK, and they always ship quickly. I really recommend them.
Many thanks for the 5 star review. 😊
Eline
21 December 2025
FedEx International Priority
E
I did my first shipment and worked out very well. I have ordered some presents in Europe and got it delivered in Kuwait.
Many thanks for the 5 star review. 😊
Unverified Customer
20 December 2025
Unknown Shipment Details
Be aware the forward2me previously mygermany is not reliable at all. They will hold your items as hostage and super high shipping costs. They never reply charge you for storage when you are suppose to have free for a month more without any reasons, their shipping costs are 3 times from their shipping calculator with the exact same weight AND dimensions. They will not consolidate package correctly either, they will leave half of the box empty. THEIR WEBSITE HAS SERIOUS ISSUES.
BE AWARE THEY WILL RIP YOU OFF.
BE AWARE THEY WILL RIP YOU OFF.
Thanks for the feedback.
myGermany is now forward2me.
Are you able to send us an email at info@forward2me.com to discuss this issue.
Kindly attention your email to "Aims".
Kind regards
myGermany is now forward2me.
Are you able to send us an email at info@forward2me.com to discuss this issue.
Kindly attention your email to "Aims".
Kind regards
Evdokia Sourla
19 December 2025
FedEx Regional Economy
ES
I was very satisfied the first time I used the service! I was glad about the updates and all and all with the customer support
Thanks for the 5 star review :)
Rene
19 December 2025
UPS Standard Single
R
I had my doubts at first because I am new to this type of service, but I am honestly very positively surprised how effortlessly this company helped me solve my shipping issue from UK. Everything was smooth, their website is also intuitive and processes are well-tuned. Thank you guys, keep it going!
Thanks for the 5 star review :)
Unverified Customer
18 December 2025
Unknown Shipment Details
Jhe was quick and reliable to respond back to me. Jhe picked the package option and courier I wanted.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
18 December 2025
Unknown Shipment Details
Everything was done quickly and without delay. Thank you, "Jus."
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unverified Customer
18 December 2025
Unknown Shipment Details
Forward2Me's representative in Germany, Joyce, was so very helpful in getting an important package out of Polish customs for me. Thanks ever so much!!
Thanks for the 5 star review for Joyce :)
Unverified Customer
18 December 2025
Unknown Shipment Details
KAYE WAS VERY HELPFULL INDEED. SHE WENT OVER AND ABOVE IN HER EFFORTS TO ASSIST ME FROM THE OTHER SIDE OF THE GLOBE. VERY RARELY DO I OR ANYODY ELSE FOR THAT MATTER EXPERIENCE SUCH A HIGHT STANDARD IN CUSTOMER SERVICE. I WOULD LIKE TO OFFER HER A JOB IN AUSTRALIA!!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unverified Customer
17 December 2025
Unknown Shipment Details
My package is stuck in the UK and the customer service will NOT help me!
I explained the situation to them, I called DHL and Forward2Me needs to create a shipping label so I can give the track and trace code to DHL for the right documentation.
I keep getting avoiding answers how they have not yet shipped the package and if I'm aware that it's at my own risk when I do so without documentation.
READ MY MESSAGES!!!!!!!!!
This customer service is ABSOLUTE TRASH!!! This has been going on for almost a week now!
Edit on the response: I have been mailing you FOR TWO WEEKS and I have NO response. Figure it out.
Edit to second response: so after trying to get my review deleted because it was negative, you're now coming up with a new excuse. I hadn't paid for anything yet. I came to an agreement with your employee. The package would be put on hold. You're a horrible scam company with even worse customer service. I'm happy I'm done with you.
I explained the situation to them, I called DHL and Forward2Me needs to create a shipping label so I can give the track and trace code to DHL for the right documentation.
I keep getting avoiding answers how they have not yet shipped the package and if I'm aware that it's at my own risk when I do so without documentation.
READ MY MESSAGES!!!!!!!!!
This customer service is ABSOLUTE TRASH!!! This has been going on for almost a week now!
Edit on the response: I have been mailing you FOR TWO WEEKS and I have NO response. Figure it out.
Edit to second response: so after trying to get my review deleted because it was negative, you're now coming up with a new excuse. I hadn't paid for anything yet. I came to an agreement with your employee. The package would be put on hold. You're a horrible scam company with even worse customer service. I'm happy I'm done with you.
We sincerely apologize for the inconvenience.
Our process is slightly different when a shipment has already been paid for, making it difficult to stop it once it is in the shipping and processing stage.
Additionally, due to the peak season, our team is currently experiencing a high volume of orders, which may cause some delays.
We wanted to inform you that, according to our records, your shipment was successfully delivered on Tuesday, December 23, 2025.
Kind regards
Our process is slightly different when a shipment has already been paid for, making it difficult to stop it once it is in the shipping and processing stage.
Additionally, due to the peak season, our team is currently experiencing a high volume of orders, which may cause some delays.
We wanted to inform you that, according to our records, your shipment was successfully delivered on Tuesday, December 23, 2025.
Kind regards
brian rignace
17 December 2025
FedEx International Economy
BR
Service are very helpful.
Many thanks for the 5 star review. 😊
Unverified Customer
16 December 2025
Unknown Shipment Details
Hatte mir in den USA was bestellt was am 5. Dezember an Forward2me übergeben wurde. Seitdem ist absoluter Stillstand. Keinerlei Information über den Verbleib meines Paketes. Im Status steht nur „Processing“. Wie lange?! 2 Wochen?! In den anderen Warenlagern ging es in der Vergangenheit am nächsten Tag direkt raus. Vielleicht sollte man das US-Lager dicht machen und einer anderen Firma vertraglich damit betreuen.
Thanks for the feedback
We made big changes for our USA processing since last year. Starting April 7, 2025, all customers will need to upload a purchase invoice to verify the contents of their shipment. This is a simple step and can be done directly from your forward2me account.
Invoices are mandatory for all shipments forwarded through our US warehouse. Uploading your purchase document from a US retailer verifies the contents of your shipment and ensures compliance with US Customs & Border Protection (CBP) cargo description rules. This helps us process your package more efficiently and reduces the risk of delays or rejections due to missing or incomplete shipment details.
For full details on this process, you can check out our guide here:
🔗 Invoice Upload Guide https://www.forward2me.com/incoming-package/
Kind regards
We made big changes for our USA processing since last year. Starting April 7, 2025, all customers will need to upload a purchase invoice to verify the contents of their shipment. This is a simple step and can be done directly from your forward2me account.
Invoices are mandatory for all shipments forwarded through our US warehouse. Uploading your purchase document from a US retailer verifies the contents of your shipment and ensures compliance with US Customs & Border Protection (CBP) cargo description rules. This helps us process your package more efficiently and reduces the risk of delays or rejections due to missing or incomplete shipment details.
For full details on this process, you can check out our guide here:
🔗 Invoice Upload Guide https://www.forward2me.com/incoming-package/
Kind regards
Unverified Customer
16 December 2025
Unknown Shipment Details
Pure Scam by Forward2Me – Don’t Fall for It!
I had an absolutely horrific experience with Forward2Me, a company that claims to offer reliable shipping services but is actually a real trap designed to steal your money. I sent a package to Italy, paying $82.26 for a 2-day UPS service. Instead of arriving on time, the package reached Italy after 5 days, and then it was stuck for another 7 days at customs. Following an unauthorized inspection by customs (without my presence), they claimed the product’s value was higher and demanded additional payments as if it were a business shipment.
As a customer, I exercised my legal right to refuse acceptance of the package and requested its return – a standard procedure that shouldn’t have caused any issues. But that’s where the real nightmare began: I waited another full week for UPS to return the package, after countless exhausting emails and phone calls. Finally, the package arrived back at Forward2Me, and I prepared to get a refund from the seller.
But Forward2Me refused to release the package, claiming that UPS was demanding $329.47 for the return – an absurd amount, higher than the value of the product itself! They sent me a vague and suspicious “invoice,” telling me that without payment, the package would remain held hostage. When I contacted UPS directly, they confirmed that the package had been delivered normally, with no additional payment requests. “It’s a standard return procedure,” they said, adding that they couldn’t refund the shipping but had no other claims.
Forward2Me is trying to rob me by inventing imaginary fees, holding my package hostage, and ruining the entire process. Not only am I not even asking for a refund on the delayed shipping, but now I risk losing everything because of them. This isn’t service – it’s organized fraud!
Please, stay far away from this company. There are better and more trustworthy alternatives out there. Don’t try it – you’ll regret it!
Answer to the replay of forward to me: UPS is unknown to this fee and open a request for lost package. If it was as you tell the return cost is 4 time the sending cost. The price is like it returns a elephant inside my package at return. Or i will pay for all your receiving package because ups is unknown to this bill.
I had an absolutely horrific experience with Forward2Me, a company that claims to offer reliable shipping services but is actually a real trap designed to steal your money. I sent a package to Italy, paying $82.26 for a 2-day UPS service. Instead of arriving on time, the package reached Italy after 5 days, and then it was stuck for another 7 days at customs. Following an unauthorized inspection by customs (without my presence), they claimed the product’s value was higher and demanded additional payments as if it were a business shipment.
As a customer, I exercised my legal right to refuse acceptance of the package and requested its return – a standard procedure that shouldn’t have caused any issues. But that’s where the real nightmare began: I waited another full week for UPS to return the package, after countless exhausting emails and phone calls. Finally, the package arrived back at Forward2Me, and I prepared to get a refund from the seller.
But Forward2Me refused to release the package, claiming that UPS was demanding $329.47 for the return – an absurd amount, higher than the value of the product itself! They sent me a vague and suspicious “invoice,” telling me that without payment, the package would remain held hostage. When I contacted UPS directly, they confirmed that the package had been delivered normally, with no additional payment requests. “It’s a standard return procedure,” they said, adding that they couldn’t refund the shipping but had no other claims.
Forward2Me is trying to rob me by inventing imaginary fees, holding my package hostage, and ruining the entire process. Not only am I not even asking for a refund on the delayed shipping, but now I risk losing everything because of them. This isn’t service – it’s organized fraud!
Please, stay far away from this company. There are better and more trustworthy alternatives out there. Don’t try it – you’ll regret it!
Answer to the replay of forward to me: UPS is unknown to this fee and open a request for lost package. If it was as you tell the return cost is 4 time the sending cost. The price is like it returns a elephant inside my package at return. Or i will pay for all your receiving package because ups is unknown to this bill.
We're sorry if you feel this way.
Forward2Me is a legitimate and fully licensed logistics and mail forwarding company. We provide international shipping services in full compliance with courier regulations and local customs laws. We take all customer concerns seriously and aim to resolve them transparently.
Your package to Italy was refused at destination due to Italian customs requiring a business import permit. This is a legal requirement, and Forward2Me cannot override customs decisions.
As per our Terms & Conditions, consignees are responsible for ensuring all import requirements, permits, and customs documentation are met. When a shipment is refused or fails customs clearance, return transportation fees apply. The return fee reflects UPS’s international return costs, which are set by the courier and separate from your original outbound shipping fee. Forward2Me does not profit from these charges.
We assure you that Forward2Me operates as a reliable, professional logistics provider and does not engage in fraudulent practices. Any delays or fees are a result of customs regulations and standard courier policies, not our company policies.
We appreciate your understanding and remain available for any further questions or clarification.
Forward2Me is a legitimate and fully licensed logistics and mail forwarding company. We provide international shipping services in full compliance with courier regulations and local customs laws. We take all customer concerns seriously and aim to resolve them transparently.
Your package to Italy was refused at destination due to Italian customs requiring a business import permit. This is a legal requirement, and Forward2Me cannot override customs decisions.
As per our Terms & Conditions, consignees are responsible for ensuring all import requirements, permits, and customs documentation are met. When a shipment is refused or fails customs clearance, return transportation fees apply. The return fee reflects UPS’s international return costs, which are set by the courier and separate from your original outbound shipping fee. Forward2Me does not profit from these charges.
We assure you that Forward2Me operates as a reliable, professional logistics provider and does not engage in fraudulent practices. Any delays or fees are a result of customs regulations and standard courier policies, not our company policies.
We appreciate your understanding and remain available for any further questions or clarification.
Unverified Customer
16 December 2025
Unknown Shipment Details
Great support, great team
Many thanks for the 5 star review. 😊
Unverified Customer
14 December 2025
Unknown Shipment Details
I have shipped with Forward2me several times and have always been very satisfied. Now I needed help for the first time. Although today is Sunday, Aimee helped me very quickly, kindly, and reliably, and my problem was solved immediately. Five stars are therefore well deserved 👍
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
13 December 2025
Unknown Shipment Details
My first experience with Forward2me has been very good. The parcel has been processed fast even with a re-pack service. The package went 11 000 km and has been delivered on 3rd working day! There are quite many delivery options to choose. Nevertheless, not everything works as expected - sometimes a recepient is asked for a mandatory re-pack even everything looks alright on a photo (the system does not allow you to continue without a re-pack). You pay extra fees without a proper notice (e.g. re-pack for safety option). Customer service is impossible to reach via a call (just email).
Unverified Customer
13 December 2025
Unknown Shipment Details
Extremely helpful. They sort out problems very professionally. Im very happy with the service
Many thanks for the 5 star review. 😊
Grace G
13 December 2025
FedEx Connect Plus
GG
Forward2me was honest, well packaged and timely. Got my mom package from overseas Christmas, and it came in time. Will use again!
Many thanks for the 5 star review. 😊
James
13 December 2025
FedEx Connect Plus
J
Had multiple shipments combined and sent to me. The process was simple and fast. My package arrived in perfect condition with my invoices enclosed. Will definitely use again.
Many thanks for the 5 star review. 😊
Bibi
12 December 2025
UPS Standard Single
B
Reliable and good service. First package took bit longer than expected until shipped but the second one didn‘t take long. Overall, i recommend!
Many thanks for the 5 star review. 😊
Unverified Customer
12 December 2025
Unknown Shipment Details
They ask you to submit an invoice, but if you download an email, it's downloaded as a .eml file, and they don't accept .eml files, also the dispose button is right next to the ship button, making it extremely paranoia inducing that you might accidentally delete your package.
AQ
12 December 2025
FedEx Connect Plus
A
Website is well laid out and easy to use.
Many thanks for the 5 star review. 😊
Unverified Customer
12 December 2025
Unknown Shipment Details
Joyce was excellent. This is a superb service. Previous attempts at forwarding were over priced and communication was non existent. Forward2me is a great service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
11 December 2025
Unknown Shipment Details
I got the best service from Jhe from the USA warehouse, helping me with an important gift!
Quick and amazing!🥹🙏🏻
Quick and amazing!🥹🙏🏻
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
11 December 2025
Unknown Shipment Details
Nica was great. She had all the information I needed regarding my parcels and she kept me up to date with shipping information and made sure they left the warehouse on time. She also made sure the correct GST was applied which was awesome! Thanks Nica and team
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
10 December 2025
Unknown Shipment Details
Aimee went above and beyond delivering AAA+ customer service and superb support. Promote her!
And a special mention to the staff from Forward2ME at Chojna, who operates the Germany warehouse. Superior professionalism is a common virtue among the Polish team who continues to deliver excellence service by showing high professionalism. Forward2ME continues to exceed expectations. If they weren't like family before they are now.
And a special mention to the staff from Forward2ME at Chojna, who operates the Germany warehouse. Superior professionalism is a common virtue among the Polish team who continues to deliver excellence service by showing high professionalism. Forward2ME continues to exceed expectations. If they weren't like family before they are now.
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
10 December 2025
Unknown Shipment Details
Great support.
But a little expansive forwarding for me.😬
But a little expansive forwarding for me.😬
Many thanks for the 5 star review. 😊
Blanca Cavazos
09 December 2025
UPS Express Saver
BC
It was simple to use
Many thanks for the 5 star review. 😊
Koda tejada
09 December 2025
FedEx Regional Economy
KT
Sah jme suis prit des mechant running
Many thanks for the 5 star review. 😊
Unverified Customer
08 December 2025
Unknown Shipment Details
Anpassung:
Ich möchte meine Bewertung für Forward2Me gerne von 1 Stern auf 3 Sterne aktualisieren.
In der letzten Bewertung war ich etwas enttäuscht, da sich die Versandkosten intransparent und unerwartet erhöht hatten.
Nach einem intensiveren Austausch mit dem Kundenservice konnte jedoch eine faire Lösung gefunden werden, und mir wurde letztlich wieder der ursprünglich von Forward2Me geschätzte Preis nach der Umverpackung geführt hat.
Dafür bin ich sehr dankbar und möchte den Kundenservice von Forward2Me ausdrücklich loben.
Jedoch anscheinend wurden die Papiere über die Änderung der Versandkosten nicht mit gesendet, was im Zusammenhang mit der Einfuhr in die Niederlande noch zu einer erhöhten Mehrwertsteuer geführt hat. Dies bedeutet, dass der Gesamtpreis dadurch nochmal gestiegen war.
Daher sind es nur 3 von 5 Sternen, ansonsten wären jetzt 4 drin gewesen.
Trotzdem bin ich insgesamt froh, dass eine Lösung gefunden wurde, und schätze die Bemühungen von Forward2Me, auf mein Anliegen einzugehen.
Positiv:
- Super Seite
- Transparente Informationen über den Ablauf des ganzen Prozesses.
- Bedienung ist kinderleicht.
Negativ
- Es bedurfte erst einer unangenehmen Erfahrung, bevor F2Me dann doch glänzen konnte.
- Kosten gerade für Parfum sehr undurchsichtig.
- Kostenrechner zumindest für Parfum nicht zu gebrauchen. (Kosten sind bei weitem höher)
Ich möchte meine Bewertung für Forward2Me gerne von 1 Stern auf 3 Sterne aktualisieren.
In der letzten Bewertung war ich etwas enttäuscht, da sich die Versandkosten intransparent und unerwartet erhöht hatten.
Nach einem intensiveren Austausch mit dem Kundenservice konnte jedoch eine faire Lösung gefunden werden, und mir wurde letztlich wieder der ursprünglich von Forward2Me geschätzte Preis nach der Umverpackung geführt hat.
Dafür bin ich sehr dankbar und möchte den Kundenservice von Forward2Me ausdrücklich loben.
Jedoch anscheinend wurden die Papiere über die Änderung der Versandkosten nicht mit gesendet, was im Zusammenhang mit der Einfuhr in die Niederlande noch zu einer erhöhten Mehrwertsteuer geführt hat. Dies bedeutet, dass der Gesamtpreis dadurch nochmal gestiegen war.
Daher sind es nur 3 von 5 Sternen, ansonsten wären jetzt 4 drin gewesen.
Trotzdem bin ich insgesamt froh, dass eine Lösung gefunden wurde, und schätze die Bemühungen von Forward2Me, auf mein Anliegen einzugehen.
Positiv:
- Super Seite
- Transparente Informationen über den Ablauf des ganzen Prozesses.
- Bedienung ist kinderleicht.
Negativ
- Es bedurfte erst einer unangenehmen Erfahrung, bevor F2Me dann doch glänzen konnte.
- Kosten gerade für Parfum sehr undurchsichtig.
- Kostenrechner zumindest für Parfum nicht zu gebrauchen. (Kosten sind bei weitem höher)
Ciara Schooley
06 December 2025
UPS Express Saver
CS
Everything was good. Just wish the packaging was better since it was traveling so far.
Many thanks for the 4 star review. 😊
CRISTINA RONCON
05 December 2025
UPS Standard Single
CR
Ottimo servizio, i miei acquisti in UK sono arrivati velocemente e perfettamente integri.
Many thanks for the 5 star review. 😊
Unverified Customer
05 December 2025
Unknown Shipment Details
Due to complications with one of my packages that did not appear for over a month, I experienced a lot of uncertainty, delays, and additional concerns. However, I want to give special thanks to Nica from customer support for her exceptional kindness, understanding, and assistance.
Even though forward2me normally does not offer local UK delivery, Nica made an exception and arranged a shipment to my friend’s address, waived all storage fees, and helped resolve everything quickly and professionally. Communication was excellent, clear, and very supportive throughout the entire process.
Everything was finally resolved without any issues, and the package was successfully delivered.
A big thank you to the team — and especially to Nica. Highly recommended!
Even though forward2me normally does not offer local UK delivery, Nica made an exception and arranged a shipment to my friend’s address, waived all storage fees, and helped resolve everything quickly and professionally. Communication was excellent, clear, and very supportive throughout the entire process.
Everything was finally resolved without any issues, and the package was successfully delivered.
A big thank you to the team — and especially to Nica. Highly recommended!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
05 December 2025
Unknown Shipment Details
I recently had contact with the customer support team, and I want to give special thanks to Joyce at Warehouse Germany. She was incredibly friendly, quick to respond, and genuinely helpful throughout the entire process. Every question I had was answered clearly, and it really felt like she went the extra mile to make sure everything was handled properly.
The team at Warehouse Germany also did a great job — everything was processed smoothly, professionally, and without any issues. Overall, it was a very positive experience, and I truly felt well taken care of.
Thank you again to Joyce and the whole Warehouse Germany team! Highly recommended.
The team at Warehouse Germany also did a great job — everything was processed smoothly, professionally, and without any issues. Overall, it was a very positive experience, and I truly felt well taken care of.
Thank you again to Joyce and the whole Warehouse Germany team! Highly recommended.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
We appreciate your business with us.
^NB