Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
13 March 2021
DHL Express Worldwide
VC
Aaron Goldman
13 March 2021
DHL Express Worldwide
AG
Fast and reliable service! If only this existed years ago. I also very much appreciate how they offer different rates with their partner couriers.
Deborah Ah-Wan
12 March 2021
FedEx International Priority
DA
Very convenient and the speed of delivery was excellent.
I would continue to use forward2me and would definitely recommend them to others.
Keep up the excellent service ???
I would continue to use forward2me and would definitely recommend them to others.
Keep up the excellent service ???
Peter Roubos
12 March 2021
DHL Economy Select
PR
Very friendly, answered my questions and forwarded my order to me.
Verified Customer
12 March 2021
DHL Express Worldwide
VC
いつもとても速く送ってもらえるので、助かったています。
速さに対するストレスはありません。
もう少し価格が安いともっと利用しやすくなると思います。
速さに対するストレスはありません。
もう少し価格が安いともっと利用しやすくなると思います。
Hi,
Many thanks for taking the time to feedback on our services.
I'm really pleased to hear that everything went smoothly with your shipment although you would have liked the cost of shipping to be a little lower.
At present we generally only offer the premium door to door services with express couriers, many of the budget services are not currently via due to the covid situation. Couriers tend to use passenger aircraft for budget services however due to the lack of passenger flights at the moment there is very little offering available.
We are hoping the situation will improve as the year goes by and we can reintroduce more services for our customers. We do work on a regular basis with the couriers to ensure that we get the best deals possible for our customers.
Please always bear in mind that you are not only paying for the transit of the goods, our price also covers the service we provide and full support from our customer services team.
I hope you will continue to use our services going forward and we look forward to helping you ship again soon.
Kind regards,
Tracy.
Many thanks for taking the time to feedback on our services.
I'm really pleased to hear that everything went smoothly with your shipment although you would have liked the cost of shipping to be a little lower.
At present we generally only offer the premium door to door services with express couriers, many of the budget services are not currently via due to the covid situation. Couriers tend to use passenger aircraft for budget services however due to the lack of passenger flights at the moment there is very little offering available.
We are hoping the situation will improve as the year goes by and we can reintroduce more services for our customers. We do work on a regular basis with the couriers to ensure that we get the best deals possible for our customers.
Please always bear in mind that you are not only paying for the transit of the goods, our price also covers the service we provide and full support from our customer services team.
I hope you will continue to use our services going forward and we look forward to helping you ship again soon.
Kind regards,
Tracy.
Verified Customer
12 March 2021
UPS Standard Single
VC
I am still waiting my shipment that seems disappeared.
Hi,
Many thanks for your feedback.
I'm sorry to hear that there is a problem with your shipment, I see that there is a brexit related issue with the export of the goods and we will need to investigate the problem further.
One of our Customer service agents will contact you by email once they have spoken to the courier to provide you with an update.
Please accept my sincere apologies for the inconvenience this may have caused you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that there is a problem with your shipment, I see that there is a brexit related issue with the export of the goods and we will need to investigate the problem further.
One of our Customer service agents will contact you by email once they have spoken to the courier to provide you with an update.
Please accept my sincere apologies for the inconvenience this may have caused you.
Kind regards,
Tracy.
Ahmed Moussa
12 March 2021
DHL Express Worldwide
AM
Always prefect service and the team is so helpful
Verified Customer
12 March 2021
UPS Express Saver
VC
I ordered two items from a UK store that would not post to Australia. I used forward2me to have the items redirected. However some clown at forward2me opened the package and listed the power supplies as separate items. (This is like listing the wheels on a car as separate optional parts.) As these were not listed on the paid invoice because they were part of the whole unit, the invoice was repeatedly rejected. Then nobody would answer the listed phone number so I could not get the problem resolved. Then I got a message to say that because I had not supplied an invoice the goods would be treated as abandoned. Only after repeated messages to every odd e-mail address I could find on the site did someone with some brains look at the issue and accept the invoice. Eventually I did get my goods but the level of service was nil. I will never use this bunch again.
Hi,
Many thanks for your feedback.
I'm sorry to hear that there was a problem with how your products had been described during the booking in process and this caused an issue with the approval of the invoices for shipping.
I understand this situation must have been very frustrating for you and I'm sorry that it took a little time for us to resolve this for you.
I see that one of the Customer Service Agents contacted you within 24 hours of the receipt of your messagesand resolved everything and that you have now received your goods.
I will pass your comments to the warehouse team so they can evaluate how products are described on customers account so we can avoid this situation in future.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that there was a problem with how your products had been described during the booking in process and this caused an issue with the approval of the invoices for shipping.
I understand this situation must have been very frustrating for you and I'm sorry that it took a little time for us to resolve this for you.
I see that one of the Customer Service Agents contacted you within 24 hours of the receipt of your messagesand resolved everything and that you have now received your goods.
I will pass your comments to the warehouse team so they can evaluate how products are described on customers account so we can avoid this situation in future.
Kind regards,
Tracy.
Edward Black
12 March 2021
UPS Express Saver
EB
Super Quick Service!!!
Verified Customer
12 March 2021
DHL Express Worldwide
VC
The service works very well!! The only thing that maked me wondering for improvement is the service cost. I would think about using it often if the cost were a little lower.
John DeArmond
12 March 2021
DHL Express Worldwide
JD
Item I ordered arrived at their location damaged and they were fast and professional in helping me to sort it out. I highly recommend them.
Verified Customer
12 March 2021
DHL Express Worldwide
VC
It worked how the site claimed it would. Well done.
Rob
11 March 2021
DHL Express Worldwide
R
quick efficient, good software to guide you through the process. Trusted. My third shipment. All have been smooth and as expected. Bonus that they have an offshore warehouse and you can get the VAT refunded.
Brian Robertson
11 March 2021
DHL Express Worldwide
BR
The speed and communication from Foward 2 Me was incredible! I will definitely be using the service again!
Khalid Al Shidi
10 March 2021
FedEx International Economy
KAS
The shipping cost was twice the items cost, hence I don't think I will repeat the experience as there are many cheaper alternatives.
Hi,Many thanks for your feedback however I'm sorry to hear that the cost of shipping was more than you expected.Owing to covid we currently have a reduced set of shipping options. This is because there are very few passenger aircraft flying which is how cheaper courier services ship packages internationally. Right now, the higher prices reflect the limited number of premium couriers we have available - these remain available because they own their own cargo aircraft - i.e. no dependency upon passenger aircraft.Please feel free to share with us if you know of any cheaper shipping options and we will be happy to investigate them further.The price of shipping has no relation to the value of the goods. The cost of shipping relates only to the size and weight of the item - so an expensive iPhone will be relatively cheap to ship and a cheap bean bag will be expensive. This is entirely outside our control and just how freight is charged for.I hope this information helps explain the current situation with shipping and the costs involved however if you have any other questions please feel free to contact our Customer service team and they will be very happy to assist you further.Kind regards,Tracy.
Joanna Papadimitriou
10 March 2021
UPS Standard Single
JP
everything just Perfect
Verified Customer
10 March 2021
DHL Express Worldwide
VC
Ihan loistava palvelu. Kaikki toimi hienosti. Kiitos!
Verified Customer
09 March 2021
DHL Express Worldwide
VC
Fast support, fast shipping.
A++
A++
Kevin Morales
09 March 2021
DHL Express Worldwide
KM
It was amazing. It was extemely professional and easy to work with
John Grieve
09 March 2021
DHL Express Worldwide
JG
Fast delivery, good consolidation repackaging service. Price a little higher than I would like, but extremely good/fast service.
Verified Customer
09 March 2021
DHL Express Worldwide
VC
The Turkish team described poorly one of the items,so the unbelievably kind English team insisted and kept me updated until we found out that it was the right one. From then on quick and smooth shipping
Evangelos Pritsis
08 March 2021
DHL Express Worldwide
EP
Fast and reliable services, 4* , because I believe that their prices are a little bit high.
abeer algamili
08 March 2021
DHL Express Worldwide
AA
good at this hard time
Verified Customer
08 March 2021
DHL Express Worldwide
VC
I would recommend forward2me. I have already placed my second order. It was very easy from start to finish.
Anthony
08 March 2021
FedEx International Priority
A
Very good service with fast shipping ,will definitely use again . Thank you
Verified Customer
07 March 2021
FedEx International Economy
VC
very heplyful.. thanks for the good service and good guide..
Ariffin sulaiman
07 March 2021
FedEx International Economy
AS
Wonderful service and great assistance! from the moment my online purchases arrived at my virtual address right to the moment they were ready to be sent customer service will email with advice on what to expect next in an easy-to-follow instruction.
Verified Customer
07 March 2021
DHL Express Worldwide
VC
A lot of stuff I wanted to buy we’re only available to ship within the UK so I’ve used forward2me a few times and they always ‘delivered’!! I’ve always waited until I get a few purchases ready to ship, and I always chose the 1-day express and the rate to me is really great! I usually only paid around 40-50 USD to ship +\- 5 items, and they all arrived in one day! Pretty much unheard of anywhere else! Been really happy with my experiences and will continue using their service!
Verified Customer
07 March 2021
DHL Express Worldwide
VC
Quick turnaround by forward2me. Item delivered on time Japan to Canada.
Verified Customer
07 March 2021
UPS Express Saver
VC
Very good service
Jan
06 March 2021
DHL Express Worldwide
J
Fast and simple. I'm very satisfied with this service. They helped me out to sole my issue after Brexit shipping to the continental Europe.
Michael Miura
06 March 2021
DHL Economy Select
MM
rasche und problemlose Abwicklung; hat mir bei meiner Bestellung wirklich sehr geholfen
Verified Customer
06 March 2021
FedEx International Priority
VC
Living in a country many companies don’t ship to, forward2me is a lifesaver!
Ann-Margaret
06 March 2021
UPS Express Saver
A
They were fast, efficient, and reliable. It was my first time using a forwarding service, and they exceeded my expectations; my new UK items were at my American doorstep within a number of days. Would highly recommend to others!
Calvin Meeks
06 March 2021
DHL Express Worldwide
CM
Very high shipment
Verified Customer
06 March 2021
DHL Express Worldwide
VC
easy with a reasonable shipping cost
Verified Customer
06 March 2021
UPS Express Saver
VC
Second time I have worked with them and it was a pleasure just like the first time! Great communication, fast notification of package arrival, and lightning quick shipping.
Christopher Amos
05 March 2021
TNT Express Non-Docs
CA
No contact needed. Just worked as stated. Highly recommended. Would use again.
Kara
05 March 2021
DHL Express Worldwide
K
Wasn’t sure whether to trust this service or not but it worked out great for forwarding a part only available in the UK to the US. I ran into trouble when processing my payment but the response to my customer service support ticket was quick and they sorted my issue right away. I don’t order many things from the UK but I would use it again!
Verified Customer
05 March 2021
DHL Express Worldwide
VC
fast service but expensive please make it a little affordable :)
Francesco Parisi
04 March 2021
DHL Economy Select
FP
I’m waiting 1 item, I have put 8 items, but there has been combined just 7 items, let me know thanks for all
Gunther Urbschat
04 March 2021
UPS Express Saver
GU
Finally you have the option to forward alcohol containing packages directly without the need to contact customer service. Unfortunately due to the Brexit deliveries by using your service had been extremely expensive because now I have to pay British AND German tax. Momentary I have no solution to solve this problem... It's also nearly impossible to send food (meet or cheese) via your Warehouse to Germany because of EU-restrictions. I would be very glad, if you would have solutions for these problems.
Lynn Bramley
04 March 2021
DHL Express Worldwide
LB
Excellent service and a quick delivery...thank you.
Perfect when getting orders delivered is difficult with original suppliers.
I.e. Apple homepods can’t be purchased in Portugal, so I purchased them in Germany and the UK and sent by Forward2me.
Perfect when getting orders delivered is difficult with original suppliers.
I.e. Apple homepods can’t be purchased in Portugal, so I purchased them in Germany and the UK and sent by Forward2me.
Verified Customer
04 March 2021
FedEx International Economy
VC
very bad service and communication , they answeres late always and not direct answers , they wasted my time and money and they charged me to return goods to the sender shop
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service our agent provided you, I have looked back at the communication and can see that the issue was that the package you received was very large and contained dangerous goods.
Larger shipments tend to be shipped palletised on a freight service however to be able to ship these type of items we require the manufacturers material safety data sheet to provide to the shipper to ensure that the goods are safe for international transit by air.
Unfortunately you were unable to provide an up to date version of this document, our agent did go above and beyond to obtain this for you even ringing a supplier in the UK and feel it is a little unjust to say that the service wasn't to your expectation.
I'm really sorry that we were unable to offer the price you were expecting for shipping this item however we did all we could to forward the goods to another UK address, although we spent a considerable time trying to help you we took no payment for ourselves for the work involved.
I would always recommend if you are looking to ship oversized items or products classed as dangerous goods that you obtain a quote from us pior to purchase so you aware of the costs involved with shipping. Our customer service team are always happy to assist with quotes.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service our agent provided you, I have looked back at the communication and can see that the issue was that the package you received was very large and contained dangerous goods.
Larger shipments tend to be shipped palletised on a freight service however to be able to ship these type of items we require the manufacturers material safety data sheet to provide to the shipper to ensure that the goods are safe for international transit by air.
Unfortunately you were unable to provide an up to date version of this document, our agent did go above and beyond to obtain this for you even ringing a supplier in the UK and feel it is a little unjust to say that the service wasn't to your expectation.
I'm really sorry that we were unable to offer the price you were expecting for shipping this item however we did all we could to forward the goods to another UK address, although we spent a considerable time trying to help you we took no payment for ourselves for the work involved.
I would always recommend if you are looking to ship oversized items or products classed as dangerous goods that you obtain a quote from us pior to purchase so you aware of the costs involved with shipping. Our customer service team are always happy to assist with quotes.
Kind regards,
Tracy.
Laura Gibson
04 March 2021
UPS Express Saver
LG
Great, quick, reliable service. Honest company. Would use them again. I imported funky flooring from the UK to Canada and it was well worth it!
Verified Customer
04 March 2021
DHL Express Worldwide
VC
The service was great! Once my item was received the process to get it to me in the USA was very quick. Very simple process to get items you can’t normally order from the UK if you do t live there.
Frank Djeng
03 March 2021
DHL Express Worldwide
FD
forward2me was very attentive to my inquiries and they forwarded my shipment promptly. I will use them again for all my future UK to USA orders. Thanks!
Verified Customer
03 March 2021
DHL Express Worldwide
VC
Forward2Me received a parcel containing a Mac Book worth 1.649 GBP, yet they told me that it couldn't be found in the warehouse.
After contacting with Apple, Apple said it has been delivered.
This case is now open since the begin of February. In the begin they replied me very fast, now I haven't heard anything since a week.
In another parcel Forward2Me received some Apple Airpods and forwarded them to Canada; they received opened; I wrote to them several times and only received one answer back so far, also here waiting on their answer since 7 days.
In a third parcel Forward2Me received an Apple Home Mini, I told them to repack it into a new parcel and I paid for it.
Yet the parcel wasn't repacked and received -again opened- by the recipient in Canada in it'a original package. No instructions followed but charged for the services.
I have also told Forward2Me several times, that they cannot ship parcels and let the original shipping labels on the parcel, I informed them to use ducktape when forwarding the parcels.
Yet everytime they are shipping a parcel they didn't use security ducktape like advised neither did they remove the old shipping labels.
On this way they are violating the shipping rules of DHL Express that "no other shipping label may be present on the parcel" and also the items aren't wrapped in a condition in which DHL Express would cover any compensation when broken as Forward2Me isn't taping them nor do anything else to make sure that the parcels are safe when being shipped.
On this way I would like to ask:
1. When can I expect a compensation for the Mac Book?
2. When can I expect an answer and compensation for the AirPods?
3. When can I expect an answer and compensation for the Mini Home?
Thanks
After contacting with Apple, Apple said it has been delivered.
This case is now open since the begin of February. In the begin they replied me very fast, now I haven't heard anything since a week.
In another parcel Forward2Me received some Apple Airpods and forwarded them to Canada; they received opened; I wrote to them several times and only received one answer back so far, also here waiting on their answer since 7 days.
In a third parcel Forward2Me received an Apple Home Mini, I told them to repack it into a new parcel and I paid for it.
Yet the parcel wasn't repacked and received -again opened- by the recipient in Canada in it'a original package. No instructions followed but charged for the services.
I have also told Forward2Me several times, that they cannot ship parcels and let the original shipping labels on the parcel, I informed them to use ducktape when forwarding the parcels.
Yet everytime they are shipping a parcel they didn't use security ducktape like advised neither did they remove the old shipping labels.
On this way they are violating the shipping rules of DHL Express that "no other shipping label may be present on the parcel" and also the items aren't wrapped in a condition in which DHL Express would cover any compensation when broken as Forward2Me isn't taping them nor do anything else to make sure that the parcels are safe when being shipped.
On this way I would like to ask:
1. When can I expect a compensation for the Mac Book?
2. When can I expect an answer and compensation for the AirPods?
3. When can I expect an answer and compensation for the Mini Home?
Thanks
Hi,
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service provided by forward2me.
First of all I do understand how frustrating and upsetting it must be regarding the amount of time it has taken to locate your Apple parcel that is showing delivered on 03.02.21. After extention warehouse checks we have identified that the parcel has not physically been delivered to us. All parcels coming into our warehouse are scanned on arrival with us and there is no record of this parcel being received.
We have opened an investigation with UPS however have not yet received a response from them so I have now escalated this to their management team.
However we now see that the parcel has further tracking showing that the parcel has been forwarded to Syncreon in the Netherlands so we're thinking the parcel has been sent to the Apple return centre there for some reason. Maybe the parcel was recalled for some reason and that was why it hasn't been delivered.
I would suggest maybe contacting Apple with your tracking details so they can open an investigation from their side.
For the earpods I have seen the photographs you have sent over via email. The parcel has been opened as we need to inspect the contents of each package we receive to ensure that the goods are safe and legal to ship to your country. However we only open the outer box and would never open a manufacturers box without the customers agreement. Our processors have taped over this with clear tape to reseal so I'm thinking this is why it looks like it is open on receipt.
Please be assured that the package would not have been shipped in this state, it was added to a flyer bag for shipping so the details of the original package would not have been shown whilst in transit.
For the Apple Home mini, I see that a repack was not undertaken or charged on your invoice, I'm thinking that this request was rejected by the warehouse team as there would have been no cost saving, you would have received an email to confirm this.
I hope this helps explain everything for you, I don't believe any of the goods you have received have been damaged so I'm unsure what compensation you would like us to provide however please let us know if this is not the case and we will investigate this further for you.
Our Customer Service Agent will be in touch via email regarding the update on the UPS delivery and hopefully resolve this for you.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service provided by forward2me.
First of all I do understand how frustrating and upsetting it must be regarding the amount of time it has taken to locate your Apple parcel that is showing delivered on 03.02.21. After extention warehouse checks we have identified that the parcel has not physically been delivered to us. All parcels coming into our warehouse are scanned on arrival with us and there is no record of this parcel being received.
We have opened an investigation with UPS however have not yet received a response from them so I have now escalated this to their management team.
However we now see that the parcel has further tracking showing that the parcel has been forwarded to Syncreon in the Netherlands so we're thinking the parcel has been sent to the Apple return centre there for some reason. Maybe the parcel was recalled for some reason and that was why it hasn't been delivered.
I would suggest maybe contacting Apple with your tracking details so they can open an investigation from their side.
For the earpods I have seen the photographs you have sent over via email. The parcel has been opened as we need to inspect the contents of each package we receive to ensure that the goods are safe and legal to ship to your country. However we only open the outer box and would never open a manufacturers box without the customers agreement. Our processors have taped over this with clear tape to reseal so I'm thinking this is why it looks like it is open on receipt.
Please be assured that the package would not have been shipped in this state, it was added to a flyer bag for shipping so the details of the original package would not have been shown whilst in transit.
For the Apple Home mini, I see that a repack was not undertaken or charged on your invoice, I'm thinking that this request was rejected by the warehouse team as there would have been no cost saving, you would have received an email to confirm this.
I hope this helps explain everything for you, I don't believe any of the goods you have received have been damaged so I'm unsure what compensation you would like us to provide however please let us know if this is not the case and we will investigate this further for you.
Our Customer Service Agent will be in touch via email regarding the update on the UPS delivery and hopefully resolve this for you.
Kind regards,
Tracy.
Nicolás Guerrero Gel 50703
03 March 2021
DHL Express Worldwide
NGG
First Time: Great Experience. From UK to USA
Atsushi Kato
03 March 2021
TNT Economy Express
AK
素晴らしいサービスをいつもありがとう。
世界でも有数の転送サービス会社です。
世界でも有数の転送サービス会社です。
The last time I used it, I had them receive multiple orders for me and, when I resent them to my address, I actually wanted to opt for the repackaging service because I thought I would pay less shipping fees. I liked the fact that I was alerted to the fact that in my case I would actually pay more with one big package than with a few small ones. I thought it was nice that I was informed about that, given the option to choose and also given different prices so I can compare for myself.