Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
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Brian Dearolf
16 February 2025
FedEx International Priority
A.J
16 February 2025
UPS Standard Single
A
Excellent service and very fast !
Many thanks for the 5 star review. 😊
Unverified Customer
16 February 2025
Unknown Shipment Details
Excellent and prompt customer service, very effective and patient, thank you!
We truly appreciate your feedback! It’s great to hear that you found our customer service prompt, effective, and patient. Your kind words mean a lot to us!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
16 February 2025
Unknown Shipment Details
Great customer service in particular Julie for the UK warehouse. I had an issue with payment and she took me through all the steps to resolve promptly and clearly. The website UX itself is a little convoluted though.
We really appreciate your kind words! It’s great to hear that Julie provided excellent support and guided you through the payment issue efficiently. We’ll be sure to pass along your praise to her!
We also appreciate your feedback on the website UX. We're always looking to improve, so if you have any specific suggestions, we'd love to hear them.
Customer Satisfaction Team
We also appreciate your feedback on the website UX. We're always looking to improve, so if you have any specific suggestions, we'd love to hear them.
Customer Satisfaction Team
Unverified Customer
16 February 2025
Unknown Shipment Details
It is difficult to rate 5 stars a package that never arrived at home due to customs problems and returned to the sender in almost 2 months.
I must admit that after the first "bounces" and misunderstandings I was assisted with attention and patience (mine was also remarkable)
In particular, I would like to thank Jane who followed me throughout the process and who in the end convinced her manager to reimburse me for the cost of shipping
I must admit that after the first "bounces" and misunderstandings I was assisted with attention and patience (mine was also remarkable)
In particular, I would like to thank Jane who followed me throughout the process and who in the end convinced her manager to reimburse me for the cost of shipping
We truly appreciate you taking the time to share your experience. We understand how frustrating customs issues can be, and while we regret that your package couldn’t be delivered, we’re glad to hear that our team, especially Jane, was able to assist you through the process.
Your patience and understanding did not go unnoticed, and we’re grateful for the opportunity to make things right. If you ever need assistance in the future, we’re here to help.
Thanks again for your feedback—it helps us continue to improve our service.
Best regards,
Customer Satisfaction Team
Your patience and understanding did not go unnoticed, and we’re grateful for the opportunity to make things right. If you ever need assistance in the future, we’re here to help.
Thanks again for your feedback—it helps us continue to improve our service.
Best regards,
Customer Satisfaction Team
Bernard
15 February 2025
FedEx Connect Plus
B
This is a top class company. The website is fairly intuitive with lots of backup should you make a mistake.There are a lot of delivery options so you can choose what’s best for you.I would strongly recommend that you use the available trial run before your package leaves the retailer as it will give you the confidence to navigate the process to completion when they email you to say your package has arrived.
Many thanks for the 5 star review. 😊
Unverified Customer
15 February 2025
Unknown Shipment Details
Everything was wonderful; everything was done smoothly without problems. Windy in support answered all my questions. I will use it again and recommend it to my friends.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Francis
15 February 2025
FedEx International Priority
F
Service is good, communication and professionalism. Great packaging also🙂.
Thank you for your kind words! We're glad you had a great experience with our service, communication, and packaging. We appreciate your support! 😊
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
15 February 2025
Unknown Shipment Details
Al principio dudé de la efectividad de esta compañía, pero al final los resultados fueron mejor de lo esperados; mi paquete llegó sin problemas y su envío fue rastreable en todo momento. Por supuesto, fue necesario pagar por los servicios y los impuestos de importación, lo cual elevó los costos de mi producto a más del doble, pero al haberlo obtenido, valió la pena.
Thank you for sharing your experience! We’re glad we could exceed your expectations. Transparency in shipping and tracking is important to us, and we appreciate your understanding of the associated costs. We're happy to have helped you get your product and look forward to serving you again in the future! 😊📦🚀
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
14 February 2025
Unknown Shipment Details
Nica was very helpful with my most recent York House shipment issue. It got solved quickly and I'm glad with the solution. Thank you!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Cornelie de Klerk
14 February 2025
UPS Standard Single
CDK
Very fast delivery. Customer service was great. I will certainly ship with Forward2me again.
Many thanks for the 5 star review. 😊
ling
14 February 2025
FedEx International Priority
L
The item arrived faster and more securely than I expected.
We're so glad to hear that your item arrived quickly and securely! Thank you for your feedback—we appreciate your support! 😊📦🚀
Customer Satisfaction Team
Customer Satisfaction Team
Ashlee
13 February 2025
FedEx Connect Plus
A
Super helpful instructions on how to fill out customs paperwork for the US; thank you so much, will definitely import again using your service!
You're very welcome! We're glad our instructions made the process easier for you. 😊 Thank you for your trust, and we look forward to helping you with future imports! 🚀📦
Customer Satisfaction Team
Customer Satisfaction Team
cc
12 February 2025
FedEx Connect Plus
C
Fast, efficient, life-saver!
Thank you! We're happy to hear that! 😊🚀 Always here to help!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
12 February 2025
Unknown Shipment Details
Very helpful with guiding me on the website.
Thank you for your kind words! We're delighted to hear that our team could assist you. We're always here to help! 😊👏
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
12 February 2025
Unknown Shipment Details
Forward2Me has superb customer service . Windy & Angela from the Germany warehouse location has been a pleasure to work with. Very responsive , polite & helpful time to time .
This company become my shipping agent for shipping from Japan , EU , UK . Probably i will try to ship from US also. Good works !
Their combine & repack service saves big amount of shipping fee.
This company become my shipping agent for shipping from Japan , EU , UK . Probably i will try to ship from US also. Good works !
Their combine & repack service saves big amount of shipping fee.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy and Angela.❤️
Unverified Customer
11 February 2025
Unknown Shipment Details
I had issues with my payment method and repackaging goods which need special treatment. Everything was resolved.
Thanks for the 5 star review.
Unverified Customer
11 February 2025
Unknown Shipment Details
The chat session with NICA at Forward2me UK warehouse was the most helpful and pleasant experience I have every had using chat. NICA was excellent, had exceptionally good knowledge, was polite and extremely helpful. NICA answered all my questions very quickly and I was completely satisfied. I highly recommend this company.
Thank you for sharing your experience with us and 5 star review for Nica
G.A
11 February 2025
FedEx Connect Plus
G
Amazing 10/10
Thanks for the 5 star review :D
Unverified Customer
10 February 2025
Unknown Shipment Details
I wanted to return a package, but after 15 emails, the time for returns has run out. All I received were autoresponders from poor customer support with no assistance at all.
EDIT: after a while, they finally decided to ship the package for FREE to me, so I moved the review from 1 to 3 stars. It was meant to be a birthday present; I got it 2 months and 30 emails later.
EDIT: after a while, they finally decided to ship the package for FREE to me, so I moved the review from 1 to 3 stars. It was meant to be a birthday present; I got it 2 months and 30 emails later.
I’m truly sorry to hear about your experience and the difficulty you faced in trying to return your package. This is not the level of service we strive to provide, and I understand how frustrating this must have been for you.
We'd like to look into this matter for you, we wil send an email to follow up.
Customer Satisfaction Team
We'd like to look into this matter for you, we wil send an email to follow up.
Customer Satisfaction Team
Mel
10 February 2025
FedEx Connect Plus
M
Prompt service. Super easy and parcel was received without any delays or issues. Happy with the service provided!
Thank you so much for your positive feedback! We're happy to hear that your experience was smooth and that the parcel arrived on time without any issues. We're glad you're happy with the service provided, and we look forward to assisting you again in the future!
Unverified Customer
09 February 2025
Unknown Shipment Details
I recently used Forward2Me's services for package forwarding and I'm incredibly impressed with the overall experience, especially the exceptional customer service I received. I had a slightly complicated situation involving a lost package and refund, and I want to specifically commend Windy and Jane for their outstanding handling of my case.
From the initial inquiry about the missing package, Windy was incredibly helpful and responsive. She patiently explained the steps involved and provided clear instructions, which made the whole process much less daunting. When I encountered a snag with my lost package, Windy stepped in and went above and beyond to find a solution. She explored different options, communicated with me regularly, and kept me updated on the progress. I was particularly impressed with their proactive approach and their willingness to go the extra mile to ensure a positive outcome.
What truly sets Forward2Me apart is their dedication to customer satisfaction. Windy and Jane's professionalism, empathy, and efficiency were truly remarkable. They transformed a potentially stressful situation into a smooth and ultimately successful refund process. Their communication was excellent throughout, and they always answered my questions promptly and thoroughly. I felt like a valued customer, and I genuinely appreciate their personalized attention.
Beyond the excellent customer service, Forward2Me's platform is user-friendly and efficient. The package tracking was accurate and reliable, and the overall process of receiving and forwarding my packages was seamless.
Thanks to Windy and Jane, I would wholeheartedly recommend Forward2Me to anyone looking for a reliable and customer-centric package forwarding service. Their exceptional handling of my refund process has solidified my trust in this company, and I will definitely be using their services again in the future. They are a true asset to Forward2Me!
From the initial inquiry about the missing package, Windy was incredibly helpful and responsive. She patiently explained the steps involved and provided clear instructions, which made the whole process much less daunting. When I encountered a snag with my lost package, Windy stepped in and went above and beyond to find a solution. She explored different options, communicated with me regularly, and kept me updated on the progress. I was particularly impressed with their proactive approach and their willingness to go the extra mile to ensure a positive outcome.
What truly sets Forward2Me apart is their dedication to customer satisfaction. Windy and Jane's professionalism, empathy, and efficiency were truly remarkable. They transformed a potentially stressful situation into a smooth and ultimately successful refund process. Their communication was excellent throughout, and they always answered my questions promptly and thoroughly. I felt like a valued customer, and I genuinely appreciate their personalized attention.
Beyond the excellent customer service, Forward2Me's platform is user-friendly and efficient. The package tracking was accurate and reliable, and the overall process of receiving and forwarding my packages was seamless.
Thanks to Windy and Jane, I would wholeheartedly recommend Forward2Me to anyone looking for a reliable and customer-centric package forwarding service. Their exceptional handling of my refund process has solidified my trust in this company, and I will definitely be using their services again in the future. They are a true asset to Forward2Me!
Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that Windy and Jane provided you with exceptional support during what could have been a stressful situation. Your kind words truly mean a lot to us, and we will be sure to pass along your praise to them—they will be thrilled to know their efforts made such a positive impact.
At Forward2Me, we strive to provide top-tier customer service, and it's incredibly rewarding to know that we were able to turn your experience into a smooth and satisfactory one. Your trust and recommendation mean the world to us, and we are honored to have you as a valued customer.
We look forward to assisting you again in the future! If you ever need anything, please don’t hesitate to reach out. 😊
At Forward2Me, we strive to provide top-tier customer service, and it's incredibly rewarding to know that we were able to turn your experience into a smooth and satisfactory one. Your trust and recommendation mean the world to us, and we are honored to have you as a valued customer.
We look forward to assisting you again in the future! If you ever need anything, please don’t hesitate to reach out. 😊
Unverified Customer
08 February 2025
Unknown Shipment Details
Amazing service. I ordered a pair of limited dr martens boots from America which I wanted for long time. The same model was not available in the UK. I paid a lot and I was worried about all the scam companies and the fact that I would have losted lots of money. I found this company and the reviews were good so I gave it a go. They are amazing and lovely. Highly recommend it. I will order more boots and use their service. Thanks, if you are reading this comment. Your company has made me happy with this order ❤️
Thank you so much for your kind words! 😊 We're thrilled to hear that you finally got your dream pair of limited-edition Dr. Martens and that we could make the process smooth and worry-free for you. Your trust means the world to us, and we truly appreciate your recommendation.
We can’t wait to help you with your next pair of boots! 🖤
We can’t wait to help you with your next pair of boots! 🖤
Unverified Customer
08 February 2025
Unknown Shipment Details
Very bad Customer services , answer WhatsApp once every couple of days . They not proceed with my return package since 4th February , i will never ever use forward2me again never
I'm very sorry to hear about your experience with our customer service and the delay in processing your return. This is not the level of service we aim to provide, and I completely understand your frustration.
Our team already processed the request yesterday 7th of February. Additionally, I apologize for the slow response times on WhatsApp—we are working on improving our support to better assist our customers promptly.
Our team already processed the request yesterday 7th of February. Additionally, I apologize for the slow response times on WhatsApp—we are working on improving our support to better assist our customers promptly.
Unverified Customer
07 February 2025
Unknown Shipment Details
Windy provided a quick and helpful response to my request which was much appreciated.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
07 February 2025
Unknown Shipment Details
I had a problem with USPS and from the U.S warehouse Honey was extremely helpful, got it resolved very quickly. Very satisfied!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Plum
07 February 2025
UPS Standard Single
P
Excellent!
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Unverified Customer
05 February 2025
Unknown Shipment Details
This is the first time that I am using Forward2me after I did some research with ChatGPT about which forwarder had the best overall experience. And I think ChatGPT picked the right one.
After a slow shipping process with FedEx (frustrating but not related to this review) the package arrived and since I was a bit unsure and sceptic I used their customer service via Whatsapp and talked to "Honey" in the USA location. It was a pleasure talking to someone competent and friendly and I am sorted and understand the process much better now. Looking forward to get my package!
After a slow shipping process with FedEx (frustrating but not related to this review) the package arrived and since I was a bit unsure and sceptic I used their customer service via Whatsapp and talked to "Honey" in the USA location. It was a pleasure talking to someone competent and friendly and I am sorted and understand the process much better now. Looking forward to get my package!
Thank you so much for your kind review! We're thrilled to hear that your first experience with Forward2Me has been positive and that our customer service team, especially Honey, was able to assist you in a friendly and helpful way. We know shipping delays can be frustrating, but we’re happy to hear everything is now sorted for you. We hope you enjoy your package, and we look forward to serving you again in the future.
Unverified Customer
05 February 2025
Unknown Shipment Details
Great service! Fast, affordable, and super reliable. Huge thanks to JANE—she made everything so easy and was an absolute lifesaver.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane.❤️
Unverified Customer
05 February 2025
Unknown Shipment Details
Quite useful and flexible company.
To my country not all webshops are delivering, I can use them very well.
Helpdesk is very helpful, when I had to send back a package to sender, they were contacting me about actual status.
Application is user friendly, you have 30 days to decide about your package, and several delivery optons are available.
To my country not all webshops are delivering, I can use them very well.
Helpdesk is very helpful, when I had to send back a package to sender, they were contacting me about actual status.
Application is user friendly, you have 30 days to decide about your package, and several delivery optons are available.
Thank you for your thoughtful review! We're so glad to hear that our service has been helpful and flexible for your needs. It’s great to know that you’ve found our app user-friendly and that our helpdesk was able to assist you with your return. We always aim to provide options and support that make the shipping process as smooth as possible. We look forward to continuing to serve you in the future
Luisa Meade
05 February 2025
FedEx Connect Plus
LM
Fast, efficient.
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Hayden
05 February 2025
FedEx International Economy
H
It's very nice that they ship anywhere. It was a little confusing figuring out the package and stuff, but it came without damaging the product (I bought Mine Turtle from the kickstarter). I would've given a 5-star review if they were either less expensive or if they showed their price for shipping upfront, cuz I was overwhelmed that it was twice the original product's price.
Thank you for your feedback! We’re so glad to hear that your Mine Turtle arrived safely. We understand that shipping costs can sometimes be a surprise, but please know that Forward2Me offers competitive pricing when compared to other forwarding services. We’re always striving to improve transparency and ensure our customers get the best value for their shipments. Your feedback is truly appreciated, and we look forward to serving you again in the future!
Mon Legaspi
05 February 2025
FedEx Connect Plus
ML
My package is always safe and packed properly. Also the representative won't take much time to reply and are always ready to assist.
Thank you for the feedback! I'm glad to hear that your package arrives safely and is always properly packed. It's great to know that our representatives are quick to respond and ready to assist. We appreciate your support and are always here if you need anything else!
Unverified Customer
04 February 2025
Unknown Shipment Details
Wens replied to me immediately and offered solutions to my problem. Then he efficiently implemented solution from his end. I am very happy with the service I received.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Wens.❤️
Rebecca
04 February 2025
FedEx International Economy
R
Amazing fast shipping. My item arrived to me in great condition condition and very quickly
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Unverified Customer
03 February 2025
Unknown Shipment Details
The support received from both Regilyn and Jane was exceptional. Both agents always followed up and were committed to helping me resolve my issue. My issue was open for more than one month, but Regilyn and Jane were both steadfast in their commitment to helping me return my items to the retailer. I really appreciated the efforts of both agents, and I would happily use the Forward2Me service again. Many thanks!
Thank you so much for your kind words! We're thrilled to hear that Regilyn and Jane were able to provide exceptional support and stay committed to resolving your issue. We understand how important it is to have your concerns addressed, and we're so happy they were able to assist you in returning your items. Your satisfaction means a lot to us.
Renata Trejo
03 February 2025
UPS Express Saver
RT
I was confused at first, but I got the hang of it after following the instructions. my package was a sewing machine so due to the weight of my package, it was pricey, but my item arrived safely. I’m very thankful and I recommend.
Thank you so much for your feedback! We're glad to hear that you were able to get the hang of the process and that your sewing machine arrived safely. We understand that shipping heavier items can be costly, but we're so happy it worked out well for you. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Unverified Customer
01 February 2025
Unknown Shipment Details
Thanks to Julie and Joyce from USA -Delaware warehouse. Smooth communication and process.
Thank you for your wonderful feedback! We're so glad to hear that Julie and Joyce provided you with smooth communication and a seamless process. We truly appreciate your kind words and are always here to help whenever you need us!
Unverified Customer
01 February 2025
Unknown Shipment Details
I often use German Forward2me warehouse. last time I moved my package to Japan from the warehouse, the package was stuck at Japanese import custom.
Nica and Joyce of Forward2Me noticed me and supported in a timely manner. it lead to quick clearance. thank you.
Nica and Joyce of Forward2Me noticed me and supported in a timely manner. it lead to quick clearance. thank you.
Thank you so much for your kind feedback! We're thrilled to hear that Nica and Joyce were able to assist you with the customs clearance and that everything was resolved quickly. We always aim to provide timely support, and we're glad we could make your experience smoother. If you need any further assistance in the future, don’t hesitate to reach out—we're here to help
Joe
31 January 2025
FedEx Connect Plus
J
Excellent service and support. Very quick response. Mahalo!
Thank you for the 5 star review.
Unverified Customer
31 January 2025
Unknown Shipment Details
The admin team are very responsive by email and will email a request if you call and can't get through. Thanks Joyce and Aimee in the UK for your kind assistance with my error!
The system looks more user friendly than when I used it, so I hope to be able to leave a 5 star review next time!
The system looks more user friendly than when I used it, so I hope to be able to leave a 5 star review next time!
Thank you for your feedback! We're delighted to hear that Joyce and Aimee provided you with great assistance. Our admin team strives to be as responsive and helpful as possible.
We’re also glad you’ve noticed improvements in the system, and we hope your next experience is even better. If you have any further suggestions, feel free to share—we'd love to earn that 5-star review next time! 😊
We’re also glad you’ve noticed improvements in the system, and we hope your next experience is even better. If you have any further suggestions, feel free to share—we'd love to earn that 5-star review next time! 😊
Unverified Customer
31 January 2025
Unknown Shipment Details
19/Feb/2025: Issue resolution
The team decided to provide a refund of the product's value. Thank you to the individual dealing with this issue internally for Forward2me (I will not mention her name as that is personal information).
========================================
04/Feb/2025: The Foward2me customer support team suggested a phone call as a gesture of good will to further discuss the issue. They gave me 2 calls, and when I picked up the only thing I could hear was noise. I called the team back (in which case the phone call was fine by the way) and they told me they will reach out to me via the representative I have been talking to. After that, the same issue occurred with the noise on the line. I couldn't hear anything. I haven't heard back from the Forward2me customer support since. Very confusing situation.
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31/Jan/2025: I received an online reply to this post and also an email message.
It’s clear that, following your recent online communication, your primary focus is on maintaining a positive public image. However, I find that any further communication with your representatives—who I’m sure are well-meaning—will not change the reality that, in this instance, your company’s policies and processes have left me feeling disillusioned and regretful for choosing your services.
Unless compensation for the damaged package is offered, I fail to see any purpose in continuing this correspondence.
A frustrated and disillusioned former customer
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Original Text
In early January, I received a package from Forward2Me that was severely damaged, with the item inside—a collectible—suffering slight damage as well. Such damage can significantly impact the value of a collectible. Unfortunately, I did not include a guarantee when requesting shipment, which the company cited as the primary reason for their refusal to address the issue. Both Forward2Me and the courier provided a deeply unsatisfactory customer experience in response to my concerns, demonstrating a clear lack of accountability and care for their customers' needs.
It is deeply concerning that a company of this stature would disregard the experience of its clients in such a manner, offering no meaningful resolution or support when problems arise. I urge caution to others who may consider using this service: without a guarantee, there is a substantial risk of receiving a damaged package, with no recourse for a refund due to rigid company policy. This experience has been extremely disappointing, particularly given Forward2Me's reputation for quality service and customer satisfaction.
Definitely not the outcome I was looking for.
The team decided to provide a refund of the product's value. Thank you to the individual dealing with this issue internally for Forward2me (I will not mention her name as that is personal information).
========================================
04/Feb/2025: The Foward2me customer support team suggested a phone call as a gesture of good will to further discuss the issue. They gave me 2 calls, and when I picked up the only thing I could hear was noise. I called the team back (in which case the phone call was fine by the way) and they told me they will reach out to me via the representative I have been talking to. After that, the same issue occurred with the noise on the line. I couldn't hear anything. I haven't heard back from the Forward2me customer support since. Very confusing situation.
========================================
31/Jan/2025: I received an online reply to this post and also an email message.
It’s clear that, following your recent online communication, your primary focus is on maintaining a positive public image. However, I find that any further communication with your representatives—who I’m sure are well-meaning—will not change the reality that, in this instance, your company’s policies and processes have left me feeling disillusioned and regretful for choosing your services.
Unless compensation for the damaged package is offered, I fail to see any purpose in continuing this correspondence.
A frustrated and disillusioned former customer
========================================
Original Text
In early January, I received a package from Forward2Me that was severely damaged, with the item inside—a collectible—suffering slight damage as well. Such damage can significantly impact the value of a collectible. Unfortunately, I did not include a guarantee when requesting shipment, which the company cited as the primary reason for their refusal to address the issue. Both Forward2Me and the courier provided a deeply unsatisfactory customer experience in response to my concerns, demonstrating a clear lack of accountability and care for their customers' needs.
It is deeply concerning that a company of this stature would disregard the experience of its clients in such a manner, offering no meaningful resolution or support when problems arise. I urge caution to others who may consider using this service: without a guarantee, there is a substantial risk of receiving a damaged package, with no recourse for a refund due to rigid company policy. This experience has been extremely disappointing, particularly given Forward2Me's reputation for quality service and customer satisfaction.
Definitely not the outcome I was looking for.
Thank you for reaching out and sharing your experience. We sincerely regret the frustration and disappointment you encountered throughout this process. Customer satisfaction is extremely important to us, and we acknowledge that the situation did not meet your expectations.
Regarding the communication challenges, we apologize for the technical issues during our phone calls. This was never our intention, and we regret any added frustration. We will review our processes to prevent such occurrences in the future.
Forward2Me Customer Satisfaction Team
Regarding the communication challenges, we apologize for the technical issues during our phone calls. This was never our intention, and we regret any added frustration. We will review our processes to prevent such occurrences in the future.
Forward2Me Customer Satisfaction Team
Unverified Customer
31 January 2025
Unknown Shipment Details
Windy was extremely helpful. Very happy with Forward2Me service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
30 January 2025
Unknown Shipment Details
A very practical and very efficient service company, with a top customers support service when you contact them directly via WhatsApp.
Thank you very much Jane !!!
Thank you very much Jane !!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
30 January 2025
Unknown Shipment Details
Thanks Jane for your help in terms of the tax payment, awesome service!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
30 January 2025
Unknown Shipment Details
Jane Jane Jane!!! Wonderful to shipping and support experience with these guys, highly recommended.💯
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
29 January 2025
Unknown Shipment Details
Used forward2me couple of times and was happy with them. Last year my shipping was £53 and the package value £419,95. Thought it was perfect. Now i had the same order just less so my order was £330 but now my shipping was £108. Think the price change within 1 year is ridiculous. And to note £108 was the cheapest option.
Also asked for repacking and extra protection, repacking was done, extra protection was worthless. All they did was add brown paper on top, so the contents weren't protected. Nothing on the sides or underneath. Also appd them about extra protection before i did the official request and i was assured it would be done. They said we have added extra notificationon the shipment, well that didn't help.
Probably won't be using F2M again as the price for shipping is to high for the value of contents. Shipping was quick so that was great 👍
Also asked for repacking and extra protection, repacking was done, extra protection was worthless. All they did was add brown paper on top, so the contents weren't protected. Nothing on the sides or underneath. Also appd them about extra protection before i did the official request and i was assured it would be done. They said we have added extra notificationon the shipment, well that didn't help.
Probably won't be using F2M again as the price for shipping is to high for the value of contents. Shipping was quick so that was great 👍
Thank you for sharing your experience with us. We truly appreciate your feedback and are sorry to hear that your recent shipment did not meet your expectations.
Regarding the shipping cost, rates are set by the couriers and can fluctuate due to factors like fuel prices, carrier adjustments, and demand. We understand that this can be frustrating, and we always strive to offer the most competitive options available.
As for the extra protection, we sincerely apologize if it did not meet your expectations. Our goal is to ensure that your items are well-protected during transit, and we regret if this was not the case. We will review this internally to improve our packing processes, we will also send you a follow up email.
We appreciate your past support and your honest feedback. If there’s anything we can do to address your concerns or assist further, please let us know.
Best regards,`
Customer Satisfaction
Regarding the shipping cost, rates are set by the couriers and can fluctuate due to factors like fuel prices, carrier adjustments, and demand. We understand that this can be frustrating, and we always strive to offer the most competitive options available.
As for the extra protection, we sincerely apologize if it did not meet your expectations. Our goal is to ensure that your items are well-protected during transit, and we regret if this was not the case. We will review this internally to improve our packing processes, we will also send you a follow up email.
We appreciate your past support and your honest feedback. If there’s anything we can do to address your concerns or assist further, please let us know.
Best regards,`
Customer Satisfaction
Unverified Customer
28 January 2025
Unknown Shipment Details
Great customer service - Nica went above and beyond to help me with a challenging situation, much appreciated!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
27 January 2025
Unknown Shipment Details
Have to say that FORWARD2ME did an excellent work. Easy to manage the packages and really really quick. When I had a doubt Nica was there to help me.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
27 January 2025
Unknown Shipment Details
Updated review: My lost package was handled by this company, and I got a full refund. It took a while to sort it out, though.
Hi Victoria,
Thank you for updating your review! We're glad we could resolve the issue and ensure you received a full refund. We appreciate your patience throughout the process. If you ever need assistance in the future, we're here to help!
Customer Satisfaction Team
Thank you for updating your review! We're glad we could resolve the issue and ensure you received a full refund. We appreciate your patience throughout the process. If you ever need assistance in the future, we're here to help!
Customer Satisfaction Team
Customer Satisfaction Team