Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Gary St. Armand
01 November 2024
DHL Express Worldwide
GSA
This was a fairly straightforward process . I'm glad I came across these folks.
Many thanks for the 5 star review. 😊
Samuel Karanja
28 October 2024
DHL Express Worldwide
SK
i love your quick reponse on issues raised. trusted business partner
Dude T
25 October 2024
DHL Express Worldwide
DT
Smooth transaction, valuable service, exceptional customer service.
Thank you very much for the 5-star review :D
Jennifer G
24 October 2024
DHL Express Worldwide
JG
My package arrived speedily and all my questions were answered within 24 hours. The website for me was confusing but with excellent and friendly customer service all went well and I love this service.
Carel Pienaar
23 October 2024
UPS Express Saver
CP
Have not received my parts, or even a price...
Thanks for the feedback.
We want to sincerely apologize for any inconvenience caused by the delays you experienced. Our US team is currently managing a backlog due to the peak season, which has unfortunately resulted in extended processing times.
We’re pleased to inform you that your issue regarding the incoming package has been addressed, and the goods have been successfully delivered to the destination country. We believe this matter is now resolved, but if you have any additional concerns or require further assistance, please don't hesitate to let us know.
Many thanks,
Customer Satisfaction Team
We want to sincerely apologize for any inconvenience caused by the delays you experienced. Our US team is currently managing a backlog due to the peak season, which has unfortunately resulted in extended processing times.
We’re pleased to inform you that your issue regarding the incoming package has been addressed, and the goods have been successfully delivered to the destination country. We believe this matter is now resolved, but if you have any additional concerns or require further assistance, please don't hesitate to let us know.
Many thanks,
Customer Satisfaction Team
Viola Mäkinen
23 October 2024
UPS Standard Single
VM
They have really cheap prices and the customer service is very friendly
Many thanks for the 5 star review. 😊
T T
23 October 2024
DHL Express Worldwide
TT
Process was pretty easy and my package was sent well packed.
Jesus A
23 October 2024
UPS Standard Single
JA
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Zoran T.
22 October 2024
UPS Express Saver
ZT
Positives: user interface, ease of use.
Negatives: dealing with their 3rd party helpdesk (probably China): bad response time (once a day), not following exact instructions about packaging/shipping.
Negatives: dealing with their 3rd party helpdesk (probably China): bad response time (once a day), not following exact instructions about packaging/shipping.
Hi Zoran,
We’re glad to hear that you find our user interface and overall ease of use to be positive aspects of our service.
We’d like to clarify that our team is not based in China. We have a diverse, global workforce, and we take pride in the quality of service we provide regardless of location.
We wanted to inform you that due to an unusually high volume of inquiries during this peak season, we are currently experiencing delays in responding to emails.
Rest assured, we are making every effort to resolve any issues to the best of our ability.
Many thanks,
Forward2me
We’re glad to hear that you find our user interface and overall ease of use to be positive aspects of our service.
We’d like to clarify that our team is not based in China. We have a diverse, global workforce, and we take pride in the quality of service we provide regardless of location.
We wanted to inform you that due to an unusually high volume of inquiries during this peak season, we are currently experiencing delays in responding to emails.
Rest assured, we are making every effort to resolve any issues to the best of our ability.
Many thanks,
Forward2me
Lia Kurs
21 October 2024
DHL Economy Select
LK
I enjoyed getting the package, but I think the experience could be more streamlined.
I was shipping medications so not complaining.
I was shipping medications so not complaining.
Nathan Hong
17 October 2024
FedEx International Economy
NH
I used Forward2Me for my first package from UK, and the experience was fantastic. It charged me the lowest among the competitors. The email communication was fast, clear, and effective. The package was outstanding. The import duty process was also fast thanks to the clear export documentation from Forward2Me. I am definitely using it again, not only for the packages from UK but also from US and others.
Thank you so much for your kind words! t's great to know that our communication and documentation processes met your expectations and helped make the import duty process smooth for you.
Many thanks,
Forward2me
Many thanks,
Forward2me
The Dude
17 October 2024
DHL Express Worldwide
TD
Was able to get a color I wanted not offered in the U.S. Smooth transaction taken care of by Joyce who was enjoyable and pleasant to work with. Joyce made sure I got my limited edition, authentic Birkenstocks delivered easy and smooth transaction. Forward2Me provides a valuable service for getting items like this, made all the better by quality customer service from people like Joyce.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Gerő B
16 October 2024
UPS Standard Single
GB
Ultra super services.
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Maximum correct.
A rare good attitude towards the activity they are doing.
Keep going.
Thanks
Sameer A
15 October 2024
FedEx International Economy
SA
Proffesional handling of parcels. Quick service, and compatative prices.
Pete H
15 October 2024
UPS Express Saver
PH
Great customer service, very helpful, great shipping prices. Had an issue with the shipping carrier and forward2me, especially Joyce, helped me and handled it all for me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Pasi P
14 October 2024
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
Maikel G
14 October 2024
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Anni Z
14 October 2024
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.
Thanks for all your help and Information.
Thanks for all your help and Information.
Viola Jaupllari
13 October 2024
DHL Express Worldwide
VJ
Very fast and correct. A bit expensive
Alexandre B
10 October 2024
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Masego Paul
08 October 2024
UPS Express Saver
MP
Doing well, only of late its like package's are misplaced alter being delivered
Gerhard W
07 October 2024
DPD Classic
GW
Quick delivery without further involvement. Support for Custom's clearance was also organized.
Many thanks for the 5 star review. 😊
Jane S
07 October 2024
DHL Express Worldwide
JS
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
Mohamed R
07 October 2024
DHL Express Worldwide
MR
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Alex m
07 October 2024
UPS Express Saver
AM
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
kevin brown
06 October 2024
DHL Domestic Express
KB
well done forward2me!
Client
05 October 2024
UPS Standard Single
C
It was very easy to use forward2me
Many thanks for the 5 star review. 😊
Beedesh R
05 October 2024
DHL Express Worldwide
BR
It was an amazing experience to sit in our office and move a package from Europe to home.
Clytemnon Mothership
04 October 2024
UPS Standard Single
CM
Service rapide et correct, cependant ne tombez pas dans le panneau de l'option "refaire le colis et bénéficiez d'une assurance". J'avais jusque là plusieurs services de livraison à choisir mais une fois l'option sélectionnée, il ne m'en restait plus qu'un seul, UPS, qui m'a extorqué 35 euros de frais de douane et avec un service de livraison débile, je suis resté 2 fois chez moi pour les recevoir, le livreur n'a pas daigné m'appeler pour que je lui ouvre la porte et a déposé mon colis dans un dépôt assez loin de chez moi (je ne suis pas véhiculé). Vraiment nul. Ah et pour en revenir à l'assurance promise par forward2me, elle coute 20 euros. Non merci, je me suis bien fait avoir. Comme c'est un des rares sites à proposer un proxy vers le Royaume Uni je l'utiliserai probablement de nouveau à regret mais je ne tomberai plus dans le piège.
Thank you for your feedback regarding our service! We’re glad to hear that you found it fast and correct.
Repackaging options are available to improve the security of your shipment, but this service is completely optional, and you can decide not to utilize it. It's required for shipping fragile items, such as glassware, ceramics, electronics, and other breakables, which should be securely packaged with cushioning materials to prevent damage. Additionally, items like batteries, chemicals, or flammable products may require special packaging to meet safety regulations. Larger or heavier items may also need reinforcement to ensure they are securely packaged and safe for transport. Furthermore, bottles or containers with liquids should be repackaged to avoid leaks and spills.
When you request repackaging and select your preferred couriers, customers can still contact our customer experience team, and we will adjust the courier options after optimizing them for you.
Also, the costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
I hope this explains.
Many thanks!
Forward2me
Repackaging options are available to improve the security of your shipment, but this service is completely optional, and you can decide not to utilize it. It's required for shipping fragile items, such as glassware, ceramics, electronics, and other breakables, which should be securely packaged with cushioning materials to prevent damage. Additionally, items like batteries, chemicals, or flammable products may require special packaging to meet safety regulations. Larger or heavier items may also need reinforcement to ensure they are securely packaged and safe for transport. Furthermore, bottles or containers with liquids should be repackaged to avoid leaks and spills.
When you request repackaging and select your preferred couriers, customers can still contact our customer experience team, and we will adjust the courier options after optimizing them for you.
Also, the costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
I hope this explains.
Many thanks!
Forward2me
Nina K
04 October 2024
DHL Economy Select
NK
Ich habe schon öfter über Lieferdienste in Nicht-EU-Ländern bestellt, doch es war nie so kompliziert wie bei forward2me. Ich hatte einen Adventskalender bestellt und jedes einzelne Teil wurde analysiert und jeden Tag gab es ein anderes Problem. Das habe ich noch nie erlebt und vor allem habe ich keine genaue Erklärung erhalten was genau das Problem ist. Auf meine Fragen kamen immer nur Standart-Antworten. Am Ende war der Versand plötzlich doppelt so hoch wie ursprünglich berechnet und dadurch, dass alle Produkte einzeln gelistet waren musste ich dem Zoll eine extra Gebühr von 50€ zahlen.
Julian H
04 October 2024
DPD Classic
JH
Order was processed as expected :) everything was fine :) No negative stuff happened. The UX of the Online Dashboard is easy to understand and makes it easy to do everything needed to assist F2M.
Carly F
03 October 2024
DHL Express Worldwide
CF
Made the entire process so easy! Would definitely use again.
Many thanks for the 5 star review. 😊
Shelley C
01 October 2024
DHL Express Worldwide
SC
The wrapped 5 glass perfume bottles together, threw in he boxes they came in away I guess. They should put them back in box to keep them from getting busted
Shane D
01 October 2024
FedEx International Economy
SD
When asking questions about my order/s I always make myself very clear about what I am asking but the person seems to fail in understanding basic requests but we get there in the end. And as far as Fedex is concerned I understand why they are so cheap. Their way in which they deliver items that arrive all at once is in 3 separate days (the last time they didn't deliver on the day they claimed no one was home when they delivered another parcel in the day), madness! Anyway after I did all the ground work I eventually got them no thanks to FedEx…
Attallah A
01 October 2024
DHL Express Worldwide
AA
I am happy to be a customer of your wonderful company
Thomas F
01 October 2024
UPS Standard Single
TF
Easy to get hands on great things formerly not available.
G F
27 September 2024
DHL Express Worldwide
GF
The repacking was done well, the box was not oversized. Worked really well. The whole process was very fast.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.
Seif Ben
26 September 2024
UPS Express Saver
SB
Very goood service as usual
Many thanks for the 5 star review. 😊
Al K
26 September 2024
FedEx International Economy
AK
Very good experience. Customer service replies really quickly. Shipping cost are reasonable.
Dora M
26 September 2024
UPS Standard Single
DM
Everything went fluently, package received fast and fine. It was Germany now but US went the same. Recommended.
Vignesh g
26 September 2024
DHL Express Worldwide
VG
Communication was quick and really helpful! The person understood my issue and solved it within minutes.
Joe Blow
25 September 2024
UPS Express Saver
JB
Forward2me made it easy for the Ebay seller to ship the item and easy for me to receive it, at a reasonable price. Thank you !
Many thanks for the 5 star review. 😊
Joseph k
25 September 2024
FedEx International Economy
JK
They responded back with any questions i had quick and I'm very happy with the service I have received they haven't let me down yet. They also worked with me with the shipping price because I have a lot packages coming to me also I am very satisfied even though they probably hate me with all my questions and bugging them laugh out loud
John Arnold
24 September 2024
DHL Express Worldwide
JA
Amazing. Great company.
Yevhenii Vaskivskyi
24 September 2024
UPS Standard Single
YV
A good choice for international shipment
Thanks for the 5 star review :)
Kathleen K
23 September 2024
DHL Express Worldwide
KK
Recent delivery very well repacked and arrived quickly.
Olaf Kapinski
22 September 2024
UPS Standard Single
OK
Terrible service, complete scam. Lost my stuff and force me to send images of what didn't arrive.
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
Hi Olaf,
Thanks for the feedback.
We are confident that we have not scammed you or mishandled your package items in any way.
You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.
I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.
We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.
Many thanks,
Forward2me
Thanks for the feedback.
We are confident that we have not scammed you or mishandled your package items in any way.
You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.
I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.
We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.
Many thanks,
Forward2me
Ryan Rondon
21 September 2024
DHL Express Worldwide
RR
Very great! Fast delivery packaged well!
Many thanks for the 5 star review. 😊
Diego
21 September 2024
UPS Standard Single
D
Everything went smooth
Many thanks for the 5 star review. 😊
Melvin v
19 September 2024
DHL Economy Select
MV
Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately