UK Parcel Forwarding from £18.85 to United States of America
Customer Feefo Reviews
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This was my first time trying a package forwarding service so I was a bit nervous. I was afraid I would never get my package. I received my package within 2 DAYS coming from the UK to the US. It was packed well and in perfect shape. I would not hesitate to use this service again.
Overall good service with just small hiccups in the beginning regarding joining packages. I recommend this though 100%
Response:
Hi,Many thanks for your feedback, we really appreciate your comments and recommendation.
We look forward to helping you ship again soon.
Kind regards,
Tracy.
Toooo expensive for the size of the box.lack of other options other than dhl
Response:
HI,Many thanks for your feedback, this is very important to us.
I'm sorry that you are unhappy with the options for shipping however we do offer shipping to your country via FedEx and UPS. I can see that FedEx would have been the cheapest option for shipping however because you chose DHL as your preferred courier when you submitted your repack request, this would have been the only option when you processed your goods for shipping.
I do understand that shipping to your country can be quite expensive, we are working towards offering more economy services in the future however have found that couriers have introduced additional surcharges due to the extra costs they have incurred to combat working through the pandemic and the lack of space on flights for freight. These costs have been passed down to the customer which has increased the overall costs of shipping.
I hope that you will consider using our services again in the future and if you find you are unable to see the price for your preferred courier please contact our Customer Services and they will be very happy to assist you.
Kind regards,
Tracy.
Seamless process with progress clearly notified throughout. I consolidated various vinyl records into one shipment. The only criticism is that the DHL (selected carrier) covered the existing packaging which covered all the FRAGILE stickers with their plastic pouch so could be a potential problem with damage. I'm unsure if this is Forward2Me's doing or DHL post pickup. In any case they arrived ok so very happy indeed!
Great customer service and prompt assistance with all aspects - consolidation of order, assisting with freight options and returns to suppliers. It’s very convenient to shop from multiple suppliers and have freedom of 30days to shop around and further day extension are only a dollar extra and most of all knowing all your orders are in safe hands.
It unexpected to contact with customers services with every step even when I chose my address it gave me incorrect one
Response:
Hi,Many thanks for your feedback.
I'm sorry to hear that you had some issues with shipping your goods recently and that you had to contact customer service for assistance.
I see that they were able to assist you and iron out the issues you were experiencing, so hopefully the process will be smoother for you going forward.
Kind regards,
Tracy.
Acceptable.. Not that good as other forward shipping services..
Response:
HI,Many thanks for your feedback, this is very important to us however I'm sorry that you feel that we aren't as good as other forwarders. We pride ourselves on being one of the best in the industry.
I will contact you directly by email to see if there is a particular reason you feel this way and if there is something we can do to improve how you feel about the company.
Kind regards,
Tracy.
Fast, efficient, fairly priced. All web-forms and functions worked smoothly. I received accurate documentation and updates on time. I was a little wary using a service time this for the first time and very pleased with how everything went. Will comfortably use again.
Ich habe jetzt zwei Packete mit forward2me bekommen. Die Ware war gut verpackt. Außerdem ist der Service sehr transparent gestaltet. Die Preise auf der Homepage sind allerdings zu niedrig angegeben. Da könnte der ein oder andere schon enttäuscht werden.
Trouble communication and refund, when problems emerge!!!
Response:
Hi,Many thanks for your feedback.
I do sincerely apologise that there has been some miscommunication and misunderstanding about the rejection of your package with Slovenian Customs.
I believe that your original shipping fee via the budget untracked service was refunded some weeks ago by our Customer Service team so you could reship your parcel via a tracked method.
However it seems that you are still unhappy about the outcome and will contact you directly via email to see how we can resolve the situation.
Kind regards,
Tracy.