UK Parcel Forwarding from £18.85 to United States of America
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Good experience fast contact with support
Response:
Hi,Many thanks for your feedback.
I'm pleased to hear that you are happy with the service, we look forward to your continued support in 2021 and hope to receive that 5* next time:-)
Kind Regards,
Tracy.
Unfortunately due to Brexit our packages now go through customs and taxed with VAT that includes the shipping price also. I didn’t receive mine yet for a week now. Usually delivery was two days with DHL. I am using your services for many years and this is was the last time probably because it makes no sense to forward it with 3rd party. I will try the German storage but when i use it last time who is not the same like UK. Prices and customer service Thank you for your bussines.
Response:
Hi,Many thanks for your feedback.
We do understand that procedures for exporting from the UK and importing to the UK have changed since 1st January 2021, due to a deal being made very late in the day information is yet unclear and everyone including the couriers have faced delays dealing with shipments going from the UK to EU countries.
We are hoping in coming weeks the situation will become clearer and we have currently a partner in Germany that can deal with shipments within the EU. Within the next month or so we will be opening two new facilities of our own within the EU which will be available to our customers to receive parcels within the EU. Pricing will be competitive and full customer service support will be provided as in the UK.
We hope you will consider using these addresses when available if the UK to EU shipments aren't working for you. We value your business and hope you will continue to work with forward2me.
We wish you all the very best for 2021 and hope to receive your continued support.
Kind Regards,
Tracy.
I've had two different shipments forwarded to me in the US from the UK. Each time the service was flawless and quick.
Last month I ordered something on a Monday, F2M repacked it and had it delivered to me in the US on Friday afternoon!
Last month I ordered something on a Monday, F2M repacked it and had it delivered to me in the US on Friday afternoon!
Great service if you want to shop in the UK and the store you bought from does not offer the shipment to your Country.
30 days of free storage are very nice so I can make multiple purchases and then ship them together saving on shipment costs.
I often use "combine & repack" option, and all the parcels have been prepared with great care (thanks to Charlie and Graham who have assembled my packages lately ;) )
30 days of free storage are very nice so I can make multiple purchases and then ship them together saving on shipment costs.
I often use "combine & repack" option, and all the parcels have been prepared with great care (thanks to Charlie and Graham who have assembled my packages lately ;) )
Response:
Hi,Many thanks for taking the time to review our services.
I'm so pleased forward2me works for you and appreciate your recommendation.
I will pass on your graditude to Charlie and Graham for the repacks.
We look forward to your continued support in 2021.
Kind Regards,
Tracy.
To expensive
Response:
Hi,Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the cost of using our service. The cost of shipping does include the use of the address, the acceptance, processing, storage of your parcel until you ship, preparation of the goods for shipping and all export paperwork required for customs clearance.
We offer a service rather than sell a product, many retailers who sell their own products offer shipping at a very low rate as they cover their costs on the sale of the product and often sell shipping at cost or even a loss in some cases. I'm afraid we are not in a position to offer these rates as we are not offering a like for like service.
I have also noticed that your shipment includes some items which are classed as dangerous goods. When shipping these type of products due to additional paperwork being required and security checks, the courier adds a surcharge on top of the usual shipping fee. This fee is simply passed on to the customer, we do not add any kind of margin although these kind of shipments also take more time to prepare and label for shipping.
I hope this helps explain what is included in the fee paid to foward2me and the reason why your costs may have been a little higher than usual on this occasion. If you wish to check if any goods you are looking to purchase are classed as dangerous goods going forward please feel free to contact our Customer Service team and they will be happy to advise you of any restrictions or extra charges that would be applied for shipping.
Kind Regards,
Tracy.
Great service. Definitely more expensive than what I thought. Would recommend if absolutely necessary but definitely costly. The box also came in squashed. If it was shipped in a plastic bag mailer vs. the box could have shipped at a cheaper rate & avoid that problem.
I am very pleased with forward2me, as the service I received was very professional. All my staff arrived very fast, very well packed and communication with customer service has been very good. Furthermore, they checked my items upon arrival and identified a faulty item and arranged the return and replacement for me. Overall a very happy customer
I totally trust this abroad shipping service!! They are prompt and always keep you in communication about when and where your package is through out the delivery process!! I will continue to use Forward2me services when need be. Safe and trustworthy!! Thank you so very much for the great experience and for keeping in communication is key!! I totally recommend it for fast and safe abroad delivery service!!! ;)
Difficult to have requests processed in a timely manner. Restrictions regarding dual use items seem not to be really understood (ITAR vs EU regulations, scope of these regulations -> export within or out of EU, etc..), clearance is really time consuming (same requests by Forward2me staff made several times, same items cleared without problem one day, and causing problems the other one).
Response:
Hi,Many thanks for your feedback.
I'm sorry to hear that your shipment has been delayed due to an item being classed as dual use in error. It can be difficult for us to determine if an item would be classed as dual use in some circumstances however we need to always ensure that we are sure we can ship your goods legally from the UK.
I do also apologise that the process took a little time, due to the parcel being with our German warehouse it can take time to communicate with them then refer this information back to you. We are working on new communciation systems so we can get answers quicker for our customers so hopefully in the coming year communication will be speedier.
I hope you will continue to use our services going forward and the process will become smoother as we improve our systems.
Please don't hesitate to get in touch with our Customer Service team if you require any further assistance.
Kind Regards,
Tracy.
The repacking/consolidation was done poorly. The hangers of the dresses drilled into the clothes during transportation. A little more common sense during repacking would be appreciated because also dresses can break during transportation this way.