Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Excellent service

Beauty Products

TNT Economy Express
Excellent AAA service

Unknown

TNT Economy Express
Reliable. Immediate response. Good service provided.

Unknown

DHL Express Worldwide
Appreciate the fast shipping and safely handing of my package.

Pack of Stickers

DHL Express Worldwide
Good experience fast contact with support
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm pleased to hear that you are happy with the service, we look forward to your continued support in 2021 and hope to receive that 5* next time:-)

Kind Regards,
Tracy.

A year in the chateau

DHL Express Worldwide
Used the shopper service, worked well. Although Covid, Christmas and the Brexit provided their challenges, I got regular updates and the options still left open were explained nicely.

Phone screen protect

DHL Express Worldwide
Unfortunately due to Brexit our packages now go through customs and taxed with VAT that includes the shipping price also. I didn’t receive mine yet for a week now. Usually delivery was two days with DHL. I am using your services for many years and this is was the last time probably because it makes no sense to forward it with 3rd party. I will try the German storage but when i use it last time who is not the same like UK. Prices and customer service Thank you for your bussines.
forward2me

Response:

Hi,

Many thanks for your feedback.

We do understand that procedures for exporting from the UK and importing to the UK have changed since 1st January 2021, due to a deal being made very late in the day information is yet unclear and everyone including the couriers have faced delays dealing with shipments going from the UK to EU countries.

We are hoping in coming weeks the situation will become clearer and we have currently a partner in Germany that can deal with shipments within the EU. Within the next month or so we will be opening two new facilities of our own within the EU which will be available to our customers to receive parcels within the EU. Pricing will be competitive and full customer service support will be provided as in the UK.

We hope you will consider using these addresses when available if the UK to EU shipments aren't working for you. We value your business and hope you will continue to work with forward2me.

We wish you all the very best for 2021 and hope to receive your continued support.

Kind Regards,
Tracy.

Beauty Set

DHL Express Worldwide
Haven't let me down yet ⭐⭐⭐⭐⭐

Magazine

DHL Economy Select
Super service, snelle verzending, goede e-mail service als er pakketten zijn gearriveerd. Eerlijke prijzen, en.30 dagen gratis verzamelen van zendingen

Unknown

UPS Express Saver
Excellent service! The shipping is lightning-fast! I’ve used the service a dozen times, and I’ll use it again for sure!

Unknown

DHL Express Worldwide
Simple, helpful and direct.

Unknown

DHL Express Worldwide
I've had two different shipments forwarded to me in the US from the UK. Each time the service was flawless and quick.

Last month I ordered something on a Monday, F2M repacked it and had it delivered to me in the US on Friday afternoon!

Crafting Item

DHL Express Worldwide
Great service if you want to shop in the UK and the store you bought from does not offer the shipment to your Country.
30 days of free storage are very nice so I can make multiple purchases and then ship them together saving on shipment costs.
I often use "combine & repack" option, and all the parcels have been prepared with great care (thanks to Charlie and Graham who have assembled my packages lately ;) )
forward2me

Response:

Hi,

Many thanks for taking the time to review our services.

I'm so pleased forward2me works for you and appreciate your recommendation.

I will pass on your graditude to Charlie and Graham for the repacks.

We look forward to your continued support in 2021.

Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
Alles Bestens! (:

Unknown

DHL Express Worldwide
Excellent service, been hesitant at the begging but I was convinced after reading some reviews! I ordered Amazon Alexa from Amazon and in less than 48 hours item was delivered to my house in Cyprus! During Christmas! Amazing!

Unknown

DHL Express Worldwide
Was and reliable. Will use again.

Unknown

DHL Express Worldwide
Service was great but only thing i would comment on were the rates of the shipping. It was abit high.

PRESSURE REGULATOR

DHL Express Worldwide
Arrived sooner than expected. Excellent service.

Unknown

DHL Express Worldwide
Great service!

Unknown

DHL Express Worldwide
My most recent experience surpassed my first experience by leaps and bounds. My purchased arrived in a reasonable amount of time. The price is what keeps my rating a 4 and not a 5.

Unknown

DHL Express Worldwide
It was excellent!

Unknown

DHL Express Worldwide
Exceptional service for some years and now offering German, Jersey, Japanese and Turkish forwarding addresses for more flexibility.

Unknown

DHL Express Worldwide
Awesome service. I am so grateful that you provide this service to customers outside of the UK.

pack of Roll on deodorant

DHL Express Worldwide
To expensive
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that you are unhappy with the cost of using our service. The cost of shipping does include the use of the address, the acceptance, processing, storage of your parcel until you ship, preparation of the goods for shipping and all export paperwork required for customs clearance.

We offer a service rather than sell a product, many retailers who sell their own products offer shipping at a very low rate as they cover their costs on the sale of the product and often sell shipping at cost or even a loss in some cases. I'm afraid we are not in a position to offer these rates as we are not offering a like for like service.

I have also noticed that your shipment includes some items which are classed as dangerous goods. When shipping these type of products due to additional paperwork being required and security checks, the courier adds a surcharge on top of the usual shipping fee. This fee is simply passed on to the customer, we do not add any kind of margin although these kind of shipments also take more time to prepare and label for shipping.

I hope this helps explain what is included in the fee paid to foward2me and the reason why your costs may have been a little higher than usual on this occasion. If you wish to check if any goods you are looking to purchase are classed as dangerous goods going forward please feel free to contact our Customer Service team and they will be happy to advise you of any restrictions or extra charges that would be applied for shipping.

Kind Regards,
Tracy.

Pack of Vitamins

DPD Classic
Works well and does what is promised! for peace of mind it would be good if some kind of insurance was offered, I can imagine fear puts off a lot of potential users.

Unknown

DHL Express Worldwide
fast and reliable. great customer service.

Pyjama set

DHL Express Worldwide
Great custumer service and fast shipping! Will definitly use a again

Unknown

DHL Express Worldwide
今回forward2meは初めての利用でしたが、forward2me現地拠点に荷物到着後、すぐに発送してくれたおかげで、他社と比べてびっくりするほど早く荷物を手にすることができました^^
転送料金はちょっと高めでしたが、このスピード、サービス内容なら納得の金額です。
これからも是非利用させていただきます。

Unknown

DHL Express Worldwide
Great service. Definitely more expensive than what I thought. Would recommend if absolutely necessary but definitely costly. The box also came in squashed. If it was shipped in a plastic bag mailer vs. the box could have shipped at a cheaper rate & avoid that problem.

Unknown

DHL Express Worldwide
I love their service. It's fast and efficient and they answered my emails. Their price is high, particularly if you chose the tracking option, as I did.

Pyjama set

TNT Economy Express
My parcel arrived promptly and everything was well and carefully packaged.
I will definitely use this service again.

Jacket

DHL Express Worldwide
I am very pleased with forward2me, as the service I received was very professional. All my staff arrived very fast, very well packed and communication with customer service has been very good. Furthermore, they checked my items upon arrival and identified a faulty item and arranged the return and replacement for me. Overall a very happy customer

Unknown

DHL Express Worldwide
Excellent services.

Unknown

DHL Express Worldwide
Quick shipping and packed well.

Unknown

UPS Express Saver
Excellent service!

Unknown

DHL Express Worldwide
I totally trust this abroad shipping service!! They are prompt and always keep you in communication about when and where your package is through out the delivery process!! I will continue to use Forward2me services when need be. Safe and trustworthy!! Thank you so very much for the great experience and for keeping in communication is key!! I totally recommend it for fast and safe abroad delivery service!!! ;)

Unknown

DHL Express Worldwide
They didn't have a recipient name on the package so it was extra complicated with customs and we had to make additional payment to the customs to change the related documents.

Computer Part

DHL Economy Select
Difficult to have requests processed in a timely manner. Restrictions regarding dual use items seem not to be really understood (ITAR vs EU regulations, scope of these regulations -> export within or out of EU, etc..), clearance is really time consuming (same requests by Forward2me staff made several times, same items cleared without problem one day, and causing problems the other one).
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that your shipment has been delayed due to an item being classed as dual use in error. It can be difficult for us to determine if an item would be classed as dual use in some circumstances however we need to always ensure that we are sure we can ship your goods legally from the UK.

I do also apologise that the process took a little time, due to the parcel being with our German warehouse it can take time to communicate with them then refer this information back to you. We are working on new communciation systems so we can get answers quicker for our customers so hopefully in the coming year communication will be speedier.

I hope you will continue to use our services going forward and the process will become smoother as we improve our systems.

Please don't hesitate to get in touch with our Customer Service team if you require any further assistance.

Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
I was a first time user of Forward2Me and I couldn't have been happier. I had an initial query that the team sorted for me in minutes and my package arrived from the UK to Australia in perfect condition in under a week.

Smartwatch

UPS Express Saver
First time using - easy set-up and seamless execution.

Unknown

DHL Express Worldwide
Amazing. Fast and easy process. I was nervous using forward2me for the first time. But I received my package very quickly.

Unknown

TNT Economy Express
Super good service and everything as promissed - always. Happy client for three years.

Unknown

DHL Express Worldwide
Reliable service for purchases in the OK.

Unknown

DHL Express Worldwide
Very fast and professional service. Will use it again.

Unknown

DHL Express Worldwide
Quick service and very reasonable prices!

Unknown

DHL Express Worldwide
Schnell, problemlos

Unknown

DHL Economy Select
The repacking/consolidation was done poorly. The hangers of the dresses drilled into the clothes during transportation. A little more common sense during repacking would be appreciated because also dresses can break during transportation this way.

Cartoon Dinosaur Print PJ Set

DHL Express Worldwide
Great communication and update status of items requested and waiting to be shipped.

Trousers

DHL Express Worldwide
All good, minor problem was solved in no time, which is for me the most important thing about any service. I am fully satisfied.

Unknown

DHL Express Worldwide
Servicio impecable, rapidez y transparencia en el envío, confianza y tranquilidad, atención al cliente continua e inmediata. Le pongo 4 estrellas porque me salio bastante caro, pero bueno, el servicio es óptimo.