forward2me - Reviews | Customer Reviews

Customer Reviews

Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

4.5 5

Based on 15820 reviews

Wolfgang 26 September 2025

UPS Express Saver

A small battery in the package caused a delay of more than two days. Anytime something needs contacting support it's a nightmare. In top of that i was charge 100 eur extra fir this battery. This is ridiculous. Following previous situations involving a medicine i needed in Greece and others I have no enough. I will not use forward2me again. The end.

I completely understand how frustrating this must have been, especially given your previous experiences.

I would like to clarify why dangerous goods (DG) batteries are not automatically processed in our system. These shipments require special handling and strict regulatory compliance due to safety risks such as fire, leakage, or chemical hazards. Each battery shipment must be assessed individually to ensure:

Proper classification of the battery type

Correct packaging according to international safety standards

Compliance with carrier requirements, as not all couriers accept DG batteries and some require additional documentation

Because of these factors, each DG battery shipment is manually reviewed before it is approved and dispatched. This careful assessment is necessary to ensure the safety of your shipment and compliance with all regulations.

We wil send you an email to clarify the additional surcharges.

Kind regards

Mark S 24 September 2025

FedEx Connect Plus

Although my transaction was reasonably simple (a purchase in Germany being sent to France) all went smoothly and the price for the service was reasonable. They communicate well with each step of the process. The website I found not so clear sometimes but manageable.
Would use again.

Many thanks for the 5 star review. 😊

Monica Arredondo 23 September 2025

FedEx International Priority

Got my items very fast and efficiently. I only use Forward2Me!

Many thanks for the 5 star review. 😊

NICK MEREDITH 22 September 2025

FedEx International Economy

smooth and efficient

Thanks for the 5 star review.

Randydore Howze Jr 20 September 2025

UPS Express Saver

RHJ

Fast shipping and great communication

Many thanks for the 5 star review. 😊

customer 17 September 2025

DHL Express Worldwide

I can highly recommend Forward2me — I’ve been using their service regularly for several years and everything has been absolutely top-notch.

Thanks for the 5 star review.

Tetsuya Yoshimura 17 September 2025

FedEx International Economy

First shipping. Well packed. Thanks.

Thank you so much for your kind feedback! We’re glad to hear your first shipping experience with us went smoothly and that everything arrived well packed.

We truly appreciate your support and look forward to serving you again soon.

Best regards,

Michelle Sanderson 16 September 2025

FedEx International Priority

I will absolutely use Forward2Me again after my successfull shipment from Europe to the USA. Thank you!

Thanks for the 5 star review.

Shuji 14 September 2025

UPS Express Saver

Forward2me is the worst forwarding company.
The shipping fee initially quoted and the shipping fee actually charged are significantly different. What's more, even when I sent a questionnaire, I received no response whatsoever.
Forward2me is a truly dishonest forwarding company. Germans are said to follow the rules, but I was disappointed with their response.
It's tantamount to a scam.
I'll never use forward2me again.

Thanks for the feedback.

We understand how frustrating it must have been to see a difference between the quoted and final shipping fees, and also not to receive a response to your questionnaire. That’s not the level of service we aim to provide.

I have check the locked price and the cost of shipping we provide.

Your original locked price was based on the package details provided at the time:
Weight: 9.70 kg
Dimensions: 34.00 × 30.00 × 42.50 cm

However, once your package arrived and was measured in our warehouse, the actual details differed:
Final Weight: 11.95 kg (volumetric weight applied: 16.81 kg)
Dimensions: 50 × 41 × 41 cm

Because the actual size and weight exceeded the details used to generate your original locked price, the courier’s system automatically recalculated the charge based on the higher volumetric weight. Unfortunately, this meant the locked quotation could no longer apply.

Kind regards,

Abilson da Silva dos Santos 13 September 2025

DHL Express Worldwide

ADS

Great professionals

Thanks for the 5 star review.

Lauren 12 September 2025

UPS Express Saver

Absolutely 5 stars! So happy this company was recommended to me!

Many thanks for the 5 star review. 😊

Mo 11 September 2025

UPS Standard Single

Brilliant service for online international shopping. I have been using them since 2022 without any issues.

Thank you so much for your kind words! We’re delighted to hear you’ve been with us since 2022 and that you’ve consistently had a smooth experience. We truly appreciate your trust and loyalty!

customer 09 September 2025

FedEx Connect Plus

Everything was very simple. You always know the state of the process of receiving and combining. Shipping and combining costs are quite reasonable.

Many thanks for the 5 star review. 😊

Michael Kucera 09 September 2025

FedEx Connect Plus

Perfect service. All the packages were delivered to me without any problems. Thank you.

Many thanks for the 5 star review. 😊

Pavel 08 September 2025

DHL Express Worldwide

transparent work process, detailed FAQ, fast support, easy to monitor parcels, so you always know what is happening with your parcels, which are not always cheap, but you can trust them

Many thanks for the 5 star review. 😊

Oana 06 September 2025

UPS Standard Single

Shopping from UK sellers is currently almost impossible, but with forward2me i can get what i wish for quick and easy! always well packaged! thank you!

Many thanks for the 5 star review. 😊

Catherine 04 September 2025

FedEx Connect Plus

A very useful service for people living outside the uk. Once I got my head around the process, it was relatively straightforward and efficient. It was a bit expensive but that was not unexpected. The only issue I had was the repacking charge. I suspect most items ‘need’ repacking and would prefer that rolled into the initial estimate.

Thank you for your review and feedback! We’re glad you found our service useful and relatively straightforward.

Regarding the repacking charge, our warehouse team marked your package as repacking required because it contained fragile items. We include this service to ensure your items arrive safely.

Andreas Lind 04 September 2025

FedEx Regional Economy

Works great!

Thanks for the 5 star review.

Ulrica Å. 03 September 2025

UPS Standard Single

U�

Very helpful support (Jus)

Thank you for your feedback! We’re glad to hear that Jus was able to provide helpful support.

Patrick Boeckstijns 29 August 2025

FedEx Regional Economy

reliable service. simple procedure. fast. recommended.

Thank you for the 5 star review.

Star Bwoy 29 August 2025

UPS Express Saver

Fast and efficient the whole process was excellent

Thanks for the 5 star review.

Carl 27 August 2025

FedEx International Priority

#1 service, I highly recommend

Thanks for the 5 star review

Paul 26 August 2025

DHL Express Worldwide

I have not had an issue with F2M since beginning to use the service many years ago. Every shipment has been executed as planned and paid for.

Thanks for the 5 star review.

Abi Milliken 24 August 2025

UPS Standard Single

Quick and easy.

Many thanks for the 5 star review. 😊

SG 20 August 2025

FedEx Connect Plus

It was a very easy process. When I needed help, I got a quick response to solve the issue. I will use it again if the need arises. Thanks.

Many thanks for the 5 star review. 😊

Alex Van Gulijk 19 August 2025

FedEx International Priority

AVG

Easy to work with. Very communicative. Plenty of information available.

Many thanks for the 5 star review. 😊

Jose Esteves 19 August 2025

FedEx International Economy

Comunicacion servicio al cliente por telefono al menos en inglés y español si yo ubiera obtenido un personal que me atendiera yo ubiera seguido comprando tuve muchas dudas en el proceso de envio y conocimiento y servicios de foward2me me gustaría conocerlo mejor

We sincerely apologize for any difficulties you experienced during your call and for any frustration caused by language barriers.

We truly value your interest in Forward2me and would be happy to provide you with more detailed guidance about our shipping process and services.

We sent you an email to clarify our services.

Shany 19 August 2025

FedEx Regional Economy

I was super happy with the service. When the package did was withheld in customs the representative Joyce from Forward2Me contacted me and tried to help as much as possible. It took some time but the package was released eventually, and she followed up and made sure I recieved it. Super caring service!

Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️

michael couoh lee 18 August 2025

FedEx Connect Plus

MCL

good service, shipped my package in under 3 hours after receiving it. they’re good and offer slightly expensive rates but from germany warehouse to california in 5 days is amazing.

Many thanks for the 5 star review. 😊

Nuno Cruz 18 August 2025

UPS Standard Single

great service

Thanks for the 5 star review

Lisa Moore 17 August 2025

UPS Express Saver

It was my first time purchasing overseas and Forward to me took the guess work out of it. Easy instructions and everything worked out great

Thanks for the 5 star review.

L.C. 16 August 2025

DHL Express Worldwide

easy to use, customer service is good, delivery options is great

Thanks for the 5 star review.

Tiffany Lo Vision IP 12 August 2025

FedEx International Economy

TLV

cost effective shipping charges

Many thanks for the 5 star review. 😊

Insanu Khamil 11 August 2025

FedEx Connect Plus

Very helpful and fast shipping

Thanks for the 5 star review :)

Andrea S. 06 August 2025

FedEx Connect Plus

The fact that I panicked a bit about just uploading an order, and then not having to upload an invoice (yet) - went through with the order confirmation and all is good.

Thanks for the 4 star review :)

Kat 03 August 2025

FedEx Connect Plus

This was so much quicker than I expected and it was so very easy.

Many thanks for the 5 star review. 😊

Jaroslaw Pytko 01 August 2025

FedEx Regional Economy

All was good

Many thanks for the 5 star review. 😊

Annabella 29 July 2025

UPS Express Saver

Reliable and dependable!

Thank you for your 5-star review of us! ^NB

Irem 28 July 2025

FedEx Connect Plus

Easy and helpful and it’s not that expensive

Thanks for the 5 star review :)

Hassan 27 July 2025

FedEx International Priority

Thank you for your great service. Forward2Me has been very helpful and reliable in forwarding my international packages. The process was smooth, fast, and customer support was excellent. I’m happy to subscribe and continue using your service.”

Thanks for the 5 star review :)

Yelena 25 July 2025

FedEx Connect Plus

Prompt service and intuitive user interface.

Thank you for your 5-star review! ^NB

paul shorey 25 July 2025

DHL Express Worldwide

Very expensive, repack is a hidden cost, difficult to judge costs upfront. Combining 3 small packages into 1 small package and shipping to USA cost $100 Euro!

But, the service does work. They do a good job communicating everything other than costs. Everything was easy to manage and on time. Legit.

Many thanks for the 4 star review. 😊

Riad S 18 July 2025

FedEx International Priority

Hidden fees and forces custom duties fees upfront when shipping.

Edit: problem is the upfront custom duties are three times the actual custom duties I would pay directly to the customs. So basically they abuse this new DDP policy to overcharge. I have no issue with other package forwarding services.

Thanks for the feedback.

We’ve recently experienced repeated issues where couriers has billed back duties and taxes to the shipper, even when shipments were sent using DAP (Delivered at Place) terms. This has caused unexpected costs and inconsistencies.

We’ve made the decision to only allow DDP (Delivered Duties Paid) shipments to Saudi Arabia moving forward. This ensures all duties and taxes are prepaid and accounted for upfront, eliminating the risk of surprise charges later.

This policy now applies to all shipments from all our warehouse locations.

Thank you for your understanding.

Konstantinos 16 July 2025

UPS Standard Single

All good and professional!

Thanks for the 5 star review :)

TMA 13 July 2025

UPS Worldwide Expedited

Love this service. Great communication, great website and all items arrived in a timely manner! Will definately use again if needed!

Many thanks for the 5 star review. 😊

Georg 12 July 2025

FedEx Regional Economy

Great service. Everything went smooth. Managed to get package across Europe from German companies that don't deliver to my Country. Very happy.

Many thanks for the 5 star review. 😊

Jeffrey 12 July 2025

DHL Express Worldwide

Great service, thanks

Many thanks for the 5 star review. 😊

AHMED ASIRI 11 July 2025

FedEx International Economy

Very nice
Continuous follow-up and clear and easy site

Many thanks for the 5 star review. 😊

Sean 10 July 2025

DHL Express Worldwide

It was a seamless experience

Many thanks for the 5 star review. 😊

Patrick Aucoin 10 July 2025

DHL Express Worldwide

Quick and the goods were well handled. I’ve used forward2me a few times it’s a companies that handles parcels that are delicate and I’ve had nothing but good experiences.

Many thanks for the 5 star review. 😊

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