Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
This was my first time trying a package forwarding service so I was a bit nervous. I was afraid I would never get my package. I received my package within 2 DAYS coming from the UK to the US. It was packed well and in perfect shape. I would not hesitate to use this service again.

Fabric Badge

DPD Classic
Everything worked uncomplicated, fine and fast. Thumbs up.

Push Bike Part - saddle sandwich

DHL Economy Select
Very efficient in operations and information. Highly reliable service.

Unknown

DHL Economy Select
👍👍👍👍👍

Unknown

DHL Express Worldwide
expensive but so fast and safty.

Book

DPD Classic
c'est le première fois que j'utilise ce genre de service et tout s'est très bien passé, la communication était excellente et mon paquet est arrivé sans accros !!

Car Part - strut

DHL Economy Select
The difference is when things go wrong and they were excellent!

Unknown

UPS Standard Single
Rapidez, simplicidade, preço.

Blind fittings

FedEx International Economy
Overall good service with just small hiccups in the beginning regarding joining packages. I recommend this though 100%
forward2me

Response:

Hi,

Many thanks for your feedback, we really appreciate your comments and recommendation.

We look forward to helping you ship again soon.

Kind regards,
Tracy.

Keyring

DHL Express Worldwide
Toooo expensive for the size of the box.lack of other options other than dhl
forward2me

Response:

HI,

Many thanks for your feedback, this is very important to us.

I'm sorry that you are unhappy with the options for shipping however we do offer shipping to your country via FedEx and UPS. I can see that FedEx would have been the cheapest option for shipping however because you chose DHL as your preferred courier when you submitted your repack request, this would have been the only option when you processed your goods for shipping.

I do understand that shipping to your country can be quite expensive, we are working towards offering more economy services in the future however have found that couriers have introduced additional surcharges due to the extra costs they have incurred to combat working through the pandemic and the lack of space on flights for freight. These costs have been passed down to the customer which has increased the overall costs of shipping.

I hope that you will consider using our services again in the future and if you find you are unable to see the price for your preferred courier please contact our Customer Services and they will be very happy to assist you.

Kind regards,
Tracy.

Unknown

DHL Express Worldwide
Quick shipping and package arrived perfectly.

Unknown

DHL Express Worldwide
Proven fast and easy to ship!!! Never had any issues with this shipment or any other shipments in the past. Highly recommend this shipping company!!

body Spray

DHL Express Worldwide
I wanted to give you a 5-Star rating and carry on with my evening, so left this field blank. Then I got a message saying it’s Required. Guys, I was trying to do you a favour. Now you’ve wasted my time and ticked me off!

DVD Disc

DHL Express Worldwide
Yes I will

Unknown

DHL Express Worldwide
Service worked as smoothly as advertised. Shipping price was reasonable although any shipping overseas is going to be much higher than domestic. Shipping speed was surprisingly fast. Item arrived in excellent condition.

Unknown

FedEx International Economy
Easy to use. Package arrived safely and quickly.

Unknown

DHL Express Worldwide
Flexibility.

Vinyl Record

DHL Express Worldwide
Seamless process with progress clearly notified throughout. I consolidated various vinyl records into one shipment. The only criticism is that the DHL (selected carrier) covered the existing packaging which covered all the FRAGILE stickers with their plastic pouch so could be a potential problem with damage. I'm unsure if this is Forward2Me's doing or DHL post pickup. In any case they arrived ok so very happy indeed!

Baseball Cap

DHL Express Worldwide
very good!

Unknown

DHL Express Worldwide
Very easy setup and seamless process. Received my purchase with 5 days of receipt by forward2me.

POLISH - AUTOMOBILES - AUTO GLYM (NOT HAZARDOUS)

DHL Express Worldwide
aaaaaaaaaaa

Unknown

DHL Express Worldwide
Fast forwarding service from UK, good shipping rates. Will use again. Thank u

Unknown

DHL Express Worldwide
Perfetto! Consigliato.

body Spray

DHL Express Worldwide
woow woow woow i love this cmopany i can have any items to my country very easy .. thank you so much ^^

Mens Underwear

FedEx International Economy
Great customer service and prompt assistance with all aspects - consolidation of order, assisting with freight options and returns to suppliers. It’s very convenient to shop from multiple suppliers and have freedom of 30days to shop around and further day extension are only a dollar extra and most of all knowing all your orders are in safe hands.

Hair Dye

DHL Express Worldwide
It unexpected to contact with customers services with every step even when I chose my address it gave me incorrect one
forward2me

Response:

Hi,

Many thanks for your feedback.

I'm sorry to hear that you had some issues with shipping your goods recently and that you had to contact customer service for assistance.

I see that they were able to assist you and iron out the issues you were experiencing, so hopefully the process will be smoother for you going forward.

Kind regards,
Tracy.

Car Care cleaning liquid

FedEx International Economy
とても信頼できる企業です。
機会があれば、また利用したいと思います。

Unknown

DHL Express Worldwide
Great service

Kendamil - 800g - Follow On organic

DHL Express Worldwide
Excellent service

Video Game PS1

FedEx International Economy
Acceptable.. Not that good as other forward shipping services..
forward2me

Response:

HI,

Many thanks for your feedback, this is very important to us however I'm sorry that you feel that we aren't as good as other forwarders. We pride ourselves on being one of the best in the industry.

I will contact you directly by email to see if there is a particular reason you feel this way and if there is something we can do to improve how you feel about the company.

Kind regards,
Tracy.

Plastic Item - space projector

UPS Express Saver
I've used the service a few times now over the years. Reliable and easy to use option for shopping in the UK and shipping to the US.

Unknown

DHL Express Worldwide
Always deliver promptly

Unknown

DHL Express Worldwide
Fast, efficient, fairly priced. All web-forms and functions worked smoothly. I received accurate documentation and updates on time. I was a little wary using a service time this for the first time and very pleased with how everything went. Will comfortably use again.

Unknown

FedEx International Economy
Very good.

Unknown

DHL Economy Select
Transfer was almost transparant, and whilst the service was a bit pricey and did not include customs fees, I'm sure it's an alright price overall.

Unknown

DHL Express Worldwide
質問への回答がわかりやすい
注文から発送までが非常に早い

Wireless Speaker

UPS Express Saver
Your delivery service is fast but your delivery cost is too exorbitant for only a few items, and this where I give you 1 star.

Blinds

FedEx International Priority
Efficient and friendly service. One thing can improve is you can help provide Invoice for clearance.

Unknown

DHL Express Worldwide
Good service but tooo expencive

Unknown

DHL Express Worldwide
Thank you for a hassle-free, pleasant transaction. Highly recommended!

Tablet - Electronic

UPS Express Saver
Fast and professional ! will use again

Unknown

DHL Economy Select
Very happy with service and the service provided

Unknown

DHL Economy Select
Great service, really useful. A bit confusing automatic emails that were sent.

Electronic wifi smart device

DHL Economy Select
Ich habe jetzt zwei Packete mit forward2me bekommen. Die Ware war gut verpackt. Außerdem ist der Service sehr transparent gestaltet. Die Preise auf der Homepage sind allerdings zu niedrig angegeben. Da könnte der ein oder andere schon enttäuscht werden.

Tights

UPS Express Saver
They take long time to answer in email , also When shipping, one piece is shipped. I have a problem with collecting shipments

T Shirt

UPS Standard Single
Profesionalidad y rapidez

Unknown

FedEx International Economy
It seems that there was a problem at customs, but thanks to you, I was able to receive the luggage safely. If you have a chance, thank you again next time.

Unknown

DHL Express Worldwide
荷物の発送及び質問に対する返信が早いので、お勧めです。また利用させていただきたいと思います。

Jumper

DHL Express Worldwide
Very good services all my goods always arrived in Mozambique complete and well protected. I advise the service

Unknown

DHL Express Worldwide
Trouble communication and refund, when problems emerge!!!
forward2me

Response:

Hi,

Many thanks for your feedback.

I do sincerely apologise that there has been some miscommunication and misunderstanding about the rejection of your package with Slovenian Customs.

I believe that your original shipping fee via the budget untracked service was refunded some weeks ago by our Customer Service team so you could reship your parcel via a tracked method.

However it seems that you are still unhappy about the outcome and will contact you directly via email to see how we can resolve the situation.

Kind regards,
Tracy.