Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
angela givon
30 September 2022
FedEx International Economy
AG
I am very happy with this service. I have been using Forward 2me for 8 years now and no complaints. Also great customer service.
Unverified Customer
30 September 2022
Unknown Shipment Details
Things might go south, but you helped me as I was expecting!
customer
30 September 2022
DHL Express Worldwide
C
Easy and reasonable
Unverified Customer
29 September 2022
Unknown Shipment Details
This used to be my go-to service for Germany, everything was perfect up to recently.
Then DHL shipments started to return to original senders. I contacted the customer service, they were aware of the issue and they sent out a notice email to warn customers to use the new address due to recent city zoning changes.
After that I had to re-order all the shipments that got returned. A couple of days later, still the same issue. All DHL shipments returned, again.
A few more days pass by, I contact the customer service again and then they gave me a yet another, now 3rd address, saying that they're still working on it. So what is the point of this, to waste my time even more with addresses that don't work?
It's been almost 10 days since I first raised the issue and I'm sure they have nearly every customer at German warehouse affected by this because DHL is usually the standard shipping service and somehow they still cannot receive shipments from the most widely used courier in the country.
You'd think a company that LITERALLY DEPENDS on receiving shipments, would resolve the issue of receiving said shipments! But it doesn't seem like they're in a hurry.
Since then they haven't even bothered to release any additional public notices despite the warehouse not functioning properly for more than a week.
Very poor job at keeping their frustrated customers informed.
Then DHL shipments started to return to original senders. I contacted the customer service, they were aware of the issue and they sent out a notice email to warn customers to use the new address due to recent city zoning changes.
After that I had to re-order all the shipments that got returned. A couple of days later, still the same issue. All DHL shipments returned, again.
A few more days pass by, I contact the customer service again and then they gave me a yet another, now 3rd address, saying that they're still working on it. So what is the point of this, to waste my time even more with addresses that don't work?
It's been almost 10 days since I first raised the issue and I'm sure they have nearly every customer at German warehouse affected by this because DHL is usually the standard shipping service and somehow they still cannot receive shipments from the most widely used courier in the country.
You'd think a company that LITERALLY DEPENDS on receiving shipments, would resolve the issue of receiving said shipments! But it doesn't seem like they're in a hurry.
Since then they haven't even bothered to release any additional public notices despite the warehouse not functioning properly for more than a week.
Very poor job at keeping their frustrated customers informed.
Unverified Customer
29 September 2022
Unknown Shipment Details
Beware of sending anything to the German warehouse at present.
I was very pleased with the service in the past & consumer service is always friendly.
However, the German warehouse recently changed address, leading DHL not to find it.
Additionally, it appears that Anazon orders requiring an OTP won't go through, presumably because no one at the warehouse discloses them in spite of consumers giving them.
You can thus expect that hardly anything arrives there at the moment.
Consumer service explained that they know of both issues, but not how they happen.
It appears that the warehouse simply seeks no solution for the issue & sits it out. I suspect its because they'd have to hire one new person to dedicatedly handle the OTP scenario, but don't want to.
They saw no need to tell of the address change in time either, only after a few parcels went back.
Thus, I go from 5 stars in the past to 1 star right now.
I was very pleased with the service in the past & consumer service is always friendly.
However, the German warehouse recently changed address, leading DHL not to find it.
Additionally, it appears that Anazon orders requiring an OTP won't go through, presumably because no one at the warehouse discloses them in spite of consumers giving them.
You can thus expect that hardly anything arrives there at the moment.
Consumer service explained that they know of both issues, but not how they happen.
It appears that the warehouse simply seeks no solution for the issue & sits it out. I suspect its because they'd have to hire one new person to dedicatedly handle the OTP scenario, but don't want to.
They saw no need to tell of the address change in time either, only after a few parcels went back.
Thus, I go from 5 stars in the past to 1 star right now.
James f
29 September 2022
FedEx Connect
JF
They received my package, then sent it to me in perfect condition, will use again.
Mark M
29 September 2022
FedEx Connect
MM
Trying to make a purchase from a German eBay Seller, the seller did not ship to countries outside the EU because of nonEU buyers.
I found Forward2me through internet reviews. Forward2me provided me the opportunity to purchase an eBay item from Germany not available outside the EU. I was, furthermore, able to track the purchase from the Seller first through eBay and then through the shipper provided by Forward2me.
I found Forward2me through internet reviews. Forward2me provided me the opportunity to purchase an eBay item from Germany not available outside the EU. I was, furthermore, able to track the purchase from the Seller first through eBay and then through the shipper provided by Forward2me.
Wojciech Bejda
29 September 2022
UPS Standard Single
WB
Fast and excellent service.
Unverified Customer
29 September 2022
Unknown Shipment Details
My experience with Foward2me It has been excellent. Customer service is first class always attentive to resolve or answer any questions you have.
Seamus L
29 September 2022
FedEx International Priority
SL
Order only took a few hours to be sorted after delivery service dropped off the package at their warehouse. Next day package was out and arrived after the weekend. Extremely pleased with the service.
Kenneth Brown
28 September 2022
FedEx International Priority
KB
My second timing going through forward2me and it was an extremely smooth process. I received my package in a timely manner and Aimee was extremely helpful with any questions I had. Highly recommend.
Hi Kenneth.
Thank you so much for your feedback.
It is really good to hear that you are happy with the assistance and support that Aimee provided to you along the way.
I will pass on your gratitude personally.
We shall look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
It is really good to hear that you are happy with the assistance and support that Aimee provided to you along the way.
I will pass on your gratitude personally.
We shall look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Jo Putzeys
28 September 2022
FedEx Connect
JP
repacking failed and only 5 from 6 units were delivered. 1 was clearly broken as the full package was wet and smelling. Never again, really bad experience
Hi Jo.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our EU warehouse up until the date of delivery and unfortunately we may just be still within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our EU warehouse up until the date of delivery and unfortunately we may just be still within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Christopher Weil
28 September 2022
FedEx Connect
CW
While my package did arrive totally safely to me, and in a pretty decent timeframe, I took two stars off because my singular item had to be put in line to be "combine and repacked" which meant I had to pay more money and wait longer for what was 1 package to be put in a different box?
Other than that issue, the service was fine
Other than that issue, the service was fine
Hi Christopher.
Many thanks for your feedback.
I am sorry you are dissatisfied with your repack. I can see that your repack had exceeded our target of 24-48 hours.
To compensate you for the inconvenience we have performed the repack for free.
Forward2me is working to maintain great value pricing for our customers whilst also paying fair wages to our employees. This is a difficult balance to achieve in 2022 and has resulted in us failing to hit targets on multiple occasions.
To address these problems we are investing in technology and automation which will allow us to achieve more output with fewer people. The benefits of these investments will be felt by our customers in the coming months.
We want to thank you for using our service and your patience while we work through these issues. I would also appreciate it if you could reconsider your rating.
Please do not hesitate to contact me if you need anything further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry you are dissatisfied with your repack. I can see that your repack had exceeded our target of 24-48 hours.
To compensate you for the inconvenience we have performed the repack for free.
Forward2me is working to maintain great value pricing for our customers whilst also paying fair wages to our employees. This is a difficult balance to achieve in 2022 and has resulted in us failing to hit targets on multiple occasions.
To address these problems we are investing in technology and automation which will allow us to achieve more output with fewer people. The benefits of these investments will be felt by our customers in the coming months.
We want to thank you for using our service and your patience while we work through these issues. I would also appreciate it if you could reconsider your rating.
Please do not hesitate to contact me if you need anything further.
Kind Regards
Hayley
Ronny
28 September 2022
DHL Express Worldwide
R
Clear communication, easy website and fast delivery. Only negative comment would be about the quoted/charged shipping rates. They’re considerably higher than a direct quote from DHL for same package weight/dimension.
Hi Ronny.
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with the shipping rates.
I can see that your first shipment was sent from our Tax Free warehouse in Guernsey.
Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.
Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.
Therefore it is recommended that you only look to ship higher value goods to the Tax Free address as the shipping options can be a little more expensive than shipping from our mainland UK address. We have recently switched on the FedEx International Priority as an additional courier option from the Tax Free warehouse.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied with the shipping rates.
I can see that your first shipment was sent from our Tax Free warehouse in Guernsey.
Please be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey.
The VAT or tax free element refers to the purchase VAT or tax that you save from your original purchase with the retailer and this VAT or tax saving would contribute towards your final costs for the shipping service.
Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. Significantly, Guernsey has no VAT or GST (Tax Free). This means if a UK retailer ships to Guernsey they should not be charging VAT or tax.
Therefore it is recommended that you only look to ship higher value goods to the Tax Free address as the shipping options can be a little more expensive than shipping from our mainland UK address. We have recently switched on the FedEx International Priority as an additional courier option from the Tax Free warehouse.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Kind Regards
Hayley
Johan H
28 September 2022
TNT Economy Express
JH
Fast and simple, no complaints whatsoever. Thank you!
Martin Cahill
27 September 2022
DHL Express Worldwide
MC
The service was great but the postage was a bit pricey, it will come down as supply line function comes back. Good response to inquiries helped make this first time use smooth.
João Costa Ferreira
27 September 2022
DHL Economy Select
JCF
Very good and reliable service. They put the Clients in first place
Benny D
27 September 2022
DHL Express Worldwide
BD
Very satisfied with the service, really fast handling and shipping
MUSAED Alharthi
27 September 2022
FedEx International Economy
MA
توصيل سريع والشحنة سليمه لي تعامل ثاني مره اخرى
Franz P
27 September 2022
DHL Express Worldwide
FP
Alles wunderbar funktioniert. Jederzeit gerne wieder
Peter
26 September 2022
UPS Economy
P
Everything was handled carefully and shipped straight to my door, excellent service
Eddy A
26 September 2022
DHL Economy Select
EA
Everything worked as expected. Easy to use and easy to compare shipment options at various prices and guarantees depending on what you're shipping. Delivery was on time.
Dimitris Papandreou
25 September 2022
DHL Economy Select
DP
Always helpful with everything I have needed.
Great service!
Great service!
Unverified Customer
25 September 2022
Unknown Shipment Details
Hi , Please sort the issue with the Germany warehouse regarding the new postal code. I have 2 parcels that went back in one week even one with the new postal code!!! Regards
SEB
25 September 2022
DHL Economy Select
S
All perfect speed and good packaging.parfait
Jon Gaull
24 September 2022
FedEx International Economy
JG
They helped me move a package from the Czech Republic to the US at low cost. It was fast and easy.
Chelsea
24 September 2022
FedEx Connect
C
Excellent experience overall, would use this service again in the future.
Matias Martinez
24 September 2022
DHL Express Worldwide
MM
Excellent service A1!!
jade
24 September 2022
DHL Express Worldwide
J
It's a good service. They did indeed come through on receiving my package in Japan and then shipping it. I'm giving a low rating because I might as well have just paid flipper price on eBay because the shipping for my product was $70 :l to California. That was the cheapest shipping via DHL too. Product was 21×11×33.5cm and 1.67kg (3.68 pounds). Which is pretty exorbitant pricing for something weighting 3 pounds in my opinion. I would recommend choosing another forwarding service. I'm not sure how or why shipping is that expensive from them but on eBay international shipping for same product would've been $20 so they must be including some crazy fees in there somewhere. An even smaller package was like $30 as well. So they cray. Choose something else, I'll be trying tenso next if I ever buy overseas again. At least I didn't have to pay ca sales tax for my item.
Greg M
24 September 2022
DHL Express Worldwide
GM
So fast and easy! Will definitely use again. Received my package in 3 days from UK to US.
Claus
23 September 2022
FedEx Connect
C
The case of the big radio box I shipped got broken. Parcel was definitely mishandled by the transport company but also the protection was poor.
Hi Claus.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and unfortunately we are no longer within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and unfortunately we are no longer within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Ben
23 September 2022
FedEx Connect
B
First time ever using a forward service and just so happened to be trying to ship health supplements to the US from the UK. Had no idea I had to do FDA paperwork and etc. Your team walked me through everything, were very quick to respond. Made the daunting task of trying to figure out everything as easy as it could be. Great job guys, you rock.
Unverified Customer
23 September 2022
Unknown Shipment Details
I have been using forward2me for years now, never had a single issue, always satisfied. Absolutely great this time as well, very pleased, again, as always. Many thanks to everyone at fw2me!
Courtney F
23 September 2022
DHL Express Worldwide
CF
Great and first class service! Definitely will continue to use y'all
Alpay Turfan
23 September 2022
FedEx International Economy
AT
Great forwarding service. We use their services to get our customer returns from Germany.
Mookiss
23 September 2022
UPS Economy
M
Everything was smooth! I received my package on time without any problem. Will definitely use this company again.
Unverified Customer
22 September 2022
Unknown Shipment Details
I was somewhat concerned about the en route process of the goods to Guernsey, so I asked customer service to confirm that the goods were correct. Ms Psalms from customer service quickly and properly coordinated and fed back the results of the check, which was really helpful. I am very grateful to her.
Unverified Customer
22 September 2022
Unknown Shipment Details
Awful. Purely awful. I followed their instructions. Set up an account. Got my shipping address. Went shopping. One package arrived and was accepted. Subsequent packages packages were shipped to their address, they were not available to accept them in the middle of the day on a weekday, so they were returned. The customer service team, when they finally responded, told me they were not set up to accept packages on a weekend. When I pointed out the packages were returned during the middle of the day on a weekday, they changed their story to say that the postal system was responsible because their address had been changed. Not sure how the first package ever made it through with the address being changed. Well, here is how this is currently going. Forward2me is nowhere to be found. My packages went back. Angry shippers who got charged return fees by the shipping companies. I have had to expend lots of extra Euros to have items shipped differently. Some items cannot be located. Some were lost. Literally, the worst experience ever. But their customer service team was generous enough to apologize for any inconvenience, notify me that I had the one package I could pay to forward, and to tell me that they were working with German postal authorities to fix their address. Maybe that should have been the first step before telling people to send stuff to them. On the plus side, ShipGerman, their competitor, has been wonderful. Packages arrive properly, I pay to ship them, they arrive properly.
Hi DK,
Many thanks for your feedback.
We are sorry you feel dissatisfied with our service due to the recent changes for our Germany warehouse address.
Unfortunately, unbeknown to us, there has recently been a city merger in Germany which means Berkholz-Meyenburg is no longer its own city and now falls under the city of Schwedt. We believe this is what has been causing an increase in the numbers of failed deliveries for our customers with the couriers.
In order to get the delivery issues under control, some changes needed to be made to the existing delivery address for our Germany warehouse location. We understand that the changes will cause some delays and further frustrations for many of our customers who regularly use our Germany warehouse and we sincerely apologize for this.
I have located your support ticket now and will be in touch with you directly to discuss your queries and concerns in more detail. Please keep an eye out for my email.
We hope the issues you have highlighted will not deter you from using our services again in the future and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry you feel dissatisfied with our service due to the recent changes for our Germany warehouse address.
Unfortunately, unbeknown to us, there has recently been a city merger in Germany which means Berkholz-Meyenburg is no longer its own city and now falls under the city of Schwedt. We believe this is what has been causing an increase in the numbers of failed deliveries for our customers with the couriers.
In order to get the delivery issues under control, some changes needed to be made to the existing delivery address for our Germany warehouse location. We understand that the changes will cause some delays and further frustrations for many of our customers who regularly use our Germany warehouse and we sincerely apologize for this.
I have located your support ticket now and will be in touch with you directly to discuss your queries and concerns in more detail. Please keep an eye out for my email.
We hope the issues you have highlighted will not deter you from using our services again in the future and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
María Vigano perez
21 September 2022
DHL Domestic Express
MVP
Execelente, tuve que devolver el producto porque excedía la tasa máxima que en un principio me mandaron, pero estuvieron atentos para ayudarme hacer la devolución, Gracias por estar pendientes siempre y resolver mis dudas
Doha Noel Jean philippe SEGOUL
21 September 2022
DHL Express Worldwide
DNJ
Great service
Darko Gazdek
21 September 2022
DHL Express Worldwide
DG
Service is great, but sometimes delivery cost is unreasonably high..
Anyway, I give 5 stars becouse service and hard work of all people involved deserves this. Keep up good motivatiom all you beautiful people. ?
Anyway, I give 5 stars becouse service and hard work of all people involved deserves this. Keep up good motivatiom all you beautiful people. ?
Allan McGill
21 September 2022
DHL Express Worldwide
AM
Usual efficient and fast service.
SYAIFUL ABDULLAH
21 September 2022
FedEx International Economy
SA
shipping was great with forward2.me
recommended
Items from EU ship to Asia
recommended
Items from EU ship to Asia
Gaurav L
21 September 2022
DHL Express Worldwide
GL
Always a pleasure dealing with an associate in customer service!
Vernon Smith
20 September 2022
DHL Express Worldwide
VS
Great service. worked as promised
Carlos Chavez
20 September 2022
DHL Express Worldwide
CC
I use a service for buying from the UK, but your service is much more helpful as it opens the door to continental europe and EU. Sending to the address was easy. The shipping was high but for what I was after it was all worth it. I will likely make future transactions, and no doubt with forward2me.
customer
20 September 2022
DHL Express Worldwide
C
Customer service is always the best! Agents are friendly and quick to respond.
Alex Claros Camacho
20 September 2022
DHL Express Worldwide
ACC
Great company!! Thanks
Mohammed Fadlall
19 September 2022
FedEx International Economy
MF
VERY Reliable and fast shipping!
Unverified Customer
19 September 2022
Unknown Shipment Details
Their process is well thought out and has been integrated well into their website. My U.K. post address was clearly communicated and thus easy for me to understand, for foreigners located in other parts of the world, understanding another country's addresses isn't always straight forward, which could lead to other (shipping) problems when placing the order. The packed was received by them and forwarded to me within 24 hours. I received it within another 48 hours. Their price was fair. Shipping options were plentiful.
Other forwarders I used in the past were a nightmare and extremely expensive.
I wouldn't hesitate to use Forward2Me again or recommend their service to others.
Other forwarders I used in the past were a nightmare and extremely expensive.
I wouldn't hesitate to use Forward2Me again or recommend their service to others.