Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Wrist-watches

Good.
forward2me

Response:

Thanks for taking the time to leave your feedback, it's very important to us.<br/><br/>James

Unknown

An excellent service; I would not hesitate to recommend.
forward2me

Response:

Thanks very much for your kind comments - your views are important to us. We look forward to helping you again in the future!<br/><br/>James

Unknown

Great - super efficient on - line service. Superb personal interaction for additional questions. have used the service loads of times - wonderful to know I can get just what I want and I have great confidence in delivery processes and timelines!
forward2me

Response:

We really appreciate you taking the time to feed back to us, thanks for your kind comments.<br/><br/>James

Unknown

Greate service!
forward2me

Response:

Thanks for taking the time to respond - we appreciate your feedback. Have a good weekend!<br/><br/>James

Unknown

Good new service for people whom use buying on line like ebay. I have been used 3-4 times and I think they need to provide combining items and better packaging. Make it compact, light, and keep benefit for clients, that will make them success.
forward2me

Response:

We do offer a consolidation service, if you order a few items we can send them in one shipment for you which will work out cheaper than forwarding them to you in a number shipments. If you would like anymore information please get in touch. Thank you for your feedback.<br/><br/>James

Unknown

the fact that you don't post directly to malta is a disadvantage since I had to pay other companies to send your products to my country
sorry for my previous comment as I though I was answering a different company
forward2me

Response:

Thanks for your comments - I think we may be the company that sent the products to you on behalf of the retailer as they didn't ship to your Country, <br/>Hope this is the case and that you were happy with our services.<br/>Kind Regards,<br/><br/>James

Unknown

The transport cost should take into account the nature of the material,eg.studying materials,second hand materials etc.
forward2me

Response:

Many thanks for your comments - please don't hesitate to contact us from the website if you have any special requests for your future shipments.<br/>See us on Facebook to 'Like' our picture to have the chance of winning a kindle.<br/>Thanks,<br/><br/>Janet.

Unknown

Fabulous and very personal service always
forward2me

Response:

Thanks you for your kind comments and for taking the time to feed back to us.<br/>Kind Regards,<br/><br/>Janet.

Unknown

Perfect customer service. Quick shipping
forward2me

Response:

Many thanks for your kind comments - don't forget to 'Like' our picture on Facebook to have a chance at winning a kindle in our May Madness.<br/>Kind Regards,<br/><br/>Janet.

Unknown

The service itself is excellent but it is often ridiculously expensive wiping out any savings made on buying in the UK. I would recommend the company though as they are very cortiuos and efficient. The price does put me off buying in UK
forward2me

Response:

Thanks for taking the time to feed back to us.<br/>We offer a premium, door to door, tracked service with very fast transit times.<br/>We can also consolidate packages for you over a period of time to make shipping more cost effective.<br/>We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.<br/>We value your comments and hope we can persuade you to come back to us.<br/>Kind Regards,<br/><br/>Janet.

Unknown

The shipment was received within a week and in good condition. No complaints!
forward2me

Response:

Many thanks for taking the time to feed back to us - your views are important to us.<br/>Don't forget to 'Like' our picture on Facebook to have the chance of winning a kindle.<br/>Kind Regards,<br/><br/>Janet.

Unknown

Very easy, no hassles.
forward2me

Response:

Thanks for taking the time to respond - have a great weekend.<br/><br/>Janet

Unknown

ACCURATE , PRECISE & IN TIME DELIVERY OF GOODS...I WISH YOU'LL CONTINUE THAT WAY !!!
forward2me

Response:

Many thanks for your feedback - it's important to us.<br/>Have a great weekend.<br/><br/>Janet

Unknown

Very satisfied with the delivery service. Friendly and efficient staff are always very helpful in dealing with enquiries. I would recommend this company to anyone who is looking for a forwarding service.
forward2me

Response:

Many thanks for taking the time to respond. Hope all is well in Cyprus and we look forward to speaking again soon. In the meantime don't forget to 'like' our picture on Facebook to have a chance in the 'May Madness' draw for a kindle.<br/>Kind Regards,<br/><br/>Janet.

Unknown

SERVICE GOOD BUT WEBSITE HARD TO UNDERSTAND AND NOT VERY USER
FRIENDLY - WOULD LIKE COMMERCIAL INVOICE TOGETHER WITH COPY
OF AIRWAYBILL WHEN REQUESTING SHIPPING. ALSO AN INBOX AND OUTBOX WOULD ENABLE US TO SEE WHAT HAS ARRIVED AND WHAT HAS BEEN SHIPPED - LOOK AT MYUS.COM WEBSITE. SHIPPING EXPENSIVE.
WOULD BE GOOD TO HAVE GOODS SHIPPED WITH PREPAID DUTIES AND
TAXES WHICH DOESN'T GET WAYLAID AT CUSTOMS AND ARRIVES AT
CUSTOMER MORE SPEEDILY.
forward2me

Response:

Thanks for your comments.I think one of my team spoke to you on the phone today regarding your latest shipment - it was shipped this afternoon. I will personally have a look at your requests on Tuesday when I'm back in the office (Public Holiday in the UK on Monday)and come back to you.<br/>We will soon have new functionality on the website so that you can log into your account and choose the items that you want to ship but you can see a certain level of information on your account already.<br/>Hope this all helps and I will be back in touch on Tuesday.<br/><br/>Janet.

Unknown

Great service, but a bit expensive. Would be wonderful if the premiums were a Lilly's more competitive.
forward2me

Response:

Thanks for your feedback - really appreciated.<br/>We're offering a premium door to door tracked service to maintain the standards that our customers expect.<br/>If you have a few purchases to make we can consolidate your items and ship them altogether which reduces your shipping costs. If you would like to do this please contact us through the website.<br/>Hope this all helps.<br/><br/>Janet.

Forwarding of Computer Modules

treated as we were conducting illegal activities ( all we were doing is buying electrical parts in uk and exporting them to us) so we just found another company in UK to do business with which provides better services at better pricing..
forward2me

Response:

Many thanks for taking the time to respond.<br/>We're really sorry that you are unhappy with our services but it was not our intention to make you feel this way.<br/>When we received the computer parts we needed to obtain clarification on their function We genuinely didn't know what they were and what was their intended use, so we needed to ask for the information before we could proceed with the shipping of the items.<br/>Once we received this from you we acted as quickly as possible to process this through our couriers and forward them onto you.<br/>We take our responsibilities very seriously and didn't want to ship something that we weren't sure about.<br/>Sincere apologies once again.<br/>Kind Regards,<br/><br/>Janet

Unknown

I am very pleaced with your service. Your are very helpful when needed and your product is very good.
forward2me

Response:

Thank you for your kind comments - we really appreciate your feedback.<br/>Have a great weekend.<br/><br/>Janet.

Unknown

Excellent service and Quick forwarding of mail/packages. Only downside is the price, but I guess with the speed and quality of service I shouldn't complain.
forward2me

Response:

Thank you for your feedback - we appreciate you taking the time to tell us how you feel.<br/>We are offering a premium, door to door, tracked service with fast transit times to maintain the quality service our customers,like yourself expect.<br/><br/>Janet.

Unknown

Ok service
forward2me

Response:

Thank you for your feedback - have a great weekend.

Unknown

Great company. Highest integrity. I had no problems and was very satisfied.
forward2me

Response:

Many thanks for your feedback. Don't forget to 'like' our picture on Face book to have the chance of winning a kindle in our May Madness Promotion.<br/><br/>Janet.

Unknown

Worked fine. I was a little apprehensive at first. Item was shipped promptly.
forward2me

Response:

We're really pleased that your happy with our services and have gained<br/>some confidence in us through giving us a try. Look forward to shipping more packages for you.<br/><br/>Michelle

Unknown

the price of the posting to Cyprus.
forward2me

Response:

Many thanks for taking the time to respond. <br/>We offer a tracked, premium door to door service, with standard insurance as our main service. We also re-pack your parcels to reduce your shipping costs where required and add extra packing to ensure your package reaches you in the best condition.<br/>If you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We can also consolidate parcels for you which will help with shipping costs.<br/><br/>Michelle

Unknown

Great service. Looking to use them in the future.
forward2me

Response:

Many thanks for taking the time to respond.<br/>We look forward to receiving more packages for you.<br/>Kind Regards,<br/><br/>Michelle

Unknown

I'm very happy I found this site! It allows me to buy a lot of things that can't be shipped to my country and the shipping methods offered are always the best possible! I can see myself buying tons of things in the near future using their services...
forward2me

Response:

Thank you for your feedback.<br/>Please let us know if we can be of any assistance at any stage.<br/>Kind Regards,<br/><br/>Michelle

Unknown

Good service, I'm happy with it.
forward2me

Response:

Thanks for your feedback, have a great weekend.<br/><br/>Michelle

Unknown

Very fast service and it came direct to me without any problems. The service is a bit expensive, but if there's no other way to get the items, then you certainly get what you pay for!
forward2me

Response:

Many thanks for your comments.<br/>If it helps, we can consolidate your parcels, that always helps with your shipping costs.<br/><br/>Michelle

Unknown

Happy with the service but your service is over priced! As such, I has started using another UK forwarding service.
forward2me

Response:

Thanks for the feedback. We do provide a premium service that is tracked, contains basic insurance and has short delivery times. If you have found a company that is providing an equivalent level of service - i.e. they're not just throwing the package in the post in the same condition as they receive it (we repackage items appropriately and complete the export paperwork comprehensively) then we would be happy to price match - please just get in touch.<br/><br/>In situations where the best possible price is needed but for the same level of service we recommend consolidating a few items into the same shipment and sending them together - this always works out cheaper.

Unknown

Very quick, thanks. I'm happy :-)
forward2me

Response:

Thanks for your feedback - have a great weekend.<br/>Kind Regards,<br/><br/>Michelle

Unknown

I am extremely pleased with the service I have received from forward2me. They have always been extremely friendly and helpful in all correspondance and I have always received my parcels very swiftly indicating a quick turnaround time at their depot. Many thanks.
forward2me

Response:

We're really pleased that your happy with our services - we'll pass your kind comments onto the team.<br/>Kind Regards,<br/><br/>Michelle

Unknown

Thumbs Up. Many thanks. Would recommend to friends.
forward2me

Response:

Thank you - much appreciated.<br/>Don't forget to like our photo on Facebook to have the chance of winning a kindle through the month of May.<br/>Kind Regards,<br/><br/>Michelle

Unknown

JUST EXCELLENT!!!!!
EXCELLENT
forward2me

Response:

Thank you - have a great weekend.<br/><br/>Michelle

Unknown

The service was really fast and I didn't have any problems with it. I'd recommend it to anyone without any hesitation.
forward2me

Response:

Many thanks - much appreciated.<br/>Don't forget to 'like' our photo on Facebook to have the chance of winning a Kindle through the month of May.<br/>Have a great weekend.<br/><br/>Michelle

Unknown

Expensive shipping costs.
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service.<br/>We can also consolidate packages which helps with your shipping costs.<br/>Kind Regards,<br/><br/>Janet.

Unknown

The staff is always willing to help and find the best way to ship parcels so that they reach you safely, inexpensiveley and fast!!!! The services for purchasing on behalf of the client are a bit expensive but everything else is perfect. Very polite people!!! Always helpful!
excellent services. The address sometimes is not allowed for purchases i.e. from next.co.uk Something must be done so that customers can use it easily for every store .
forward2me

Response:

Many thanks for your feedback and kind comments.<br/><br/>Don't forget to 'like' our photo on Facebook to have the chance of winning a Kindle through the month of May.<br/><br/>Have a nice weekend<br/><br/>Michelle

Unknown

although I had some problems with my purchase from Amazon due to their system with the address, the support was very good.
forward2me

Response:

Thank you for your feedback - don't forget to 'like' our picture on Facebook to have the chance of winning a kindle during the month of May.<br/>Kind Regards,<br/><br/>Janet

Unknown

My article arrived in great order and it was easy to use. I would definitely use them again for services to Australia from England.
forward2me

Response:

Thank you for your feedback its very much appreciated - we look forward to receiving future parcels for you. <br/>Have a great weekend.<br/><br/>Michelle

Unknown

fuss free, trouble free transaction with zero additional interaction/queries required - this is how it should be - where the service provided is good enough to be "invisible".
forward2me

Response:

Thank you for your kind comments. Don't forget to 'like' our photo on Facebook to have the chance of winning a kindle throughout the month of May.<br/>Have a great weekend.<br/><br/>Michelle

Unknown

Really pleased with the service and prices. Very friendly and helpful staff. Such a pleasure to deal with. Thanks for your service, your'e the best!
forward2me

Response:

Thank you for your kind comments - don't forget to 'like' our picture on Facebook to have the chance of winning a kindle in our May Madness draw.<br/>Thanks,<br/><br/>Janet

Unknown

always prompt, helpful and most of all friendly!I keep going back again and again...
forward2me

Response:

Thank you for taking the time to respond - your feedback is important to us. Have a good day.<br/><br/>Janet

Unknown

Would def use it again! At first I was very worried but when I received the items they were packed very carefully and they arrived very quickly! the charge was normal and I recommend it to everyone!
forward2me

Response:

We're very pleased that you gained confidence in us and are happy with our service. Thanks for your feedback.<br/><br/>James

Unknown

it is abit expensive but service is good. You will be receiving another parcel for me from JMLDirect. Hope to hear from you soon
forward2me

Response:

We offer a tracked, premium door to door service, with standard insurance as our main service. We also re-pack your parcels to reduce your shipping costs where required and add extra packing to ensure your package reaches you in the best condition.<br/>If you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch.<br/>Thank you for your feedback.<br/><br/>James

Unknown

Best service ever!!! ;-) ;-D
forward2me

Response:

Thank you for your kind comments - we look forward to receiving future parcels for you.<br/><br/>James

Unknown

very fast and useful, but also expensive
forward2me

Response:

Thank you for your comments. We are offering a premium, door to door, tracked service with fast transit times to maintain the quality service our customers, like yourself expect.<br/><br/>James

Unknown

I do not use this service very often, however when I do I am always impressed!!

Items have always been delivered the following day.

Simply an impeccable service!

Highly Reliable and Highly Recommendable
forward2me

Response:

Thanks for your feedback, it is very important to us. We look forward to receieving further parcels for you in the future.<br/><br/>James

Unknown

Great, fast, simple
forward2me

Response:

Thanks for taking the time to feed back to us, we appreciate your kind comments.<br/><br/>James

Unknown

they have always been good in taking care of everthing customers tell them, and they makes sure you always sits back with a good feeling about them:)
forward2me

Response:

Thanks for taking the time to feed back to us, it's very much appreciated.<br/><br/>James

Unknown

The charges where high.
forward2me

Response:

Thank you for your positive feedback. We are offering a premium, door to door, tracked service with fast transit times to provide a high quality service for our customers. Have a good weekend!<br/><br/>James

Unknown

forward2me actively follow-up the order and suggested alternative shipping methods
forward2me

Response:

Thank you for taking the time to respond to us. Have a great weekend!<br/><br/>James

Unknown

Quick and professional service
forward2me

Response:

Thank you, we are pleased you were happy with our service and look forward to reciving more parcels for you in the future.<br/><br/>James