Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Lauren
12 September 2025
UPS Express Saver
L
Absolutely 5 stars! So happy this company was recommended to me!
Many thanks for the 5 star review. 😊
Unverified Customer
12 September 2025
Unknown Shipment Details
Nica at the German site and the team there are absolute stars.
I wasn’t sure if a poster needed repacking to ensure it didn’t get damaged on way to UK so I opted to give the site a call and spoke to Nica and expressed my concerns. Nica said she would check with the team and let me know.
I very quickly got a reply back confirming my suspicions.
Nica instructed the team to repack for me ensuring safest transportation as per their usual standard and my parcel is now shipped and on its way here.
Excellent job Nica and the German site team 👏👏👏
I wasn’t sure if a poster needed repacking to ensure it didn’t get damaged on way to UK so I opted to give the site a call and spoke to Nica and expressed my concerns. Nica said she would check with the team and let me know.
I very quickly got a reply back confirming my suspicions.
Nica instructed the team to repack for me ensuring safest transportation as per their usual standard and my parcel is now shipped and on its way here.
Excellent job Nica and the German site team 👏👏👏
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Mo
11 September 2025
UPS Standard Single
M
Brilliant service for online international shopping. I have been using them since 2022 without any issues.
Thank you so much for your kind words! We’re delighted to hear you’ve been with us since 2022 and that you’ve consistently had a smooth experience. We truly appreciate your trust and loyalty!
Unverified Customer
10 September 2025
Unknown Shipment Details
Julie has helped me to clarify the details of the parcel. I’ve been using forward2me for many years, warehouse address changed 2 time I think, but the staff has always been helpful and responsive.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
10 September 2025
Unknown Shipment Details
Sehr professioneller Service, sehr guter Support und vor allem alles sehr transparent und einfach online zum Abwickeln. Paket kam sehr schnell aus USA zu einem passablen Preis. Da der Versand ursprünglich nicht nach Österreich angeboten war, musste ich den Umweg über Forward2me gehen, was wirklich unkompliziert ablief. Jederzeit gerne wieder. Ich hätte diesen Service schon viel früher finden sollen .
We're delighted to hear that you were satisfied with our service, support, and the uncomplicated process. We attach great importance to making everything transparent and easy, and it's nice to know that your package arrived quickly and at a good price.
Unverified Customer
09 September 2025
Unknown Shipment Details
I just received a package from forward2me, and it was a small bottle of perfume. Despite being a single item, they forced a package consolidation and placed it in an oversized box. Because of that, I was charged volumetric pricing, at least 50€ over the maximum estimate. When I contacted them, I found the company dishonest, rude, and unwilling to help. In the end, I had to pay to avoid losing the item. I won’t be using them for any future shipping needs.
Thanks for the feedback.
Perfumes are considered dangerous goods for shipping because they contain flammable liquids. Because of this, we cannot simply place them in any box. They must be packed in an appropriate box designed to meet courier and legal safety requirements.
Dangerous goods require specific labels and stickers on the outside of the package to alert carriers and handlers. Using the correct box ensures the package meets international shipping rules and airline regulations.
Couriers will refuse or delay shipment if dangerous goods are not packed and labeled correctly.
Thank you for your understanding.
Kind regards,
Perfumes are considered dangerous goods for shipping because they contain flammable liquids. Because of this, we cannot simply place them in any box. They must be packed in an appropriate box designed to meet courier and legal safety requirements.
Dangerous goods require specific labels and stickers on the outside of the package to alert carriers and handlers. Using the correct box ensures the package meets international shipping rules and airline regulations.
Couriers will refuse or delay shipment if dangerous goods are not packed and labeled correctly.
Thank you for your understanding.
Kind regards,
customer
09 September 2025
FedEx Connect Plus
C
Everything was very simple. You always know the state of the process of receiving and combining. Shipping and combining costs are quite reasonable.
Many thanks for the 5 star review. 😊
Michael Kucera
09 September 2025
FedEx Connect Plus
MK
Perfect service. All the packages were delivered to me without any problems. Thank you.
Many thanks for the 5 star review. 😊
Unverified Customer
09 September 2025
Unknown Shipment Details
I had an excellent experience with HONEY-MARICRIS and the warehouse in USA (forward2me). Their assistance was very positive for the delivery of my packages: I always received fast, clear, and reliable support. The receiving and forwarding process was efficient, my items arrived in perfect condition and on time. I definitely recommend their services for their professionalism and commitment.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey & Maricris❤️
Unverified Customer
08 September 2025
Unknown Shipment Details
I am very grateful to the company FORWARD for solving my problem. I found myself in a major and difficult situation, and I truly appreciate the support and caring attitude of the entire FORWARD team. A special thank you goes to Kyla, who proved to be a very attentive and professional employee. Thanks to your quick and effective help, my issue was resolved in the best possible way, and finally, my package has arrived at its destination.
I sincerely wish the whole team prosperity, continued success, and all the very best.
With respect,
Irina
I sincerely wish the whole team prosperity, continued success, and all the very best.
With respect,
Irina
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Kyla.❤️
Unverified Customer
08 September 2025
Unknown Shipment Details
Nica did a wonderful job in helping me!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Pavel
08 September 2025
DHL Express Worldwide
P
transparent work process, detailed FAQ, fast support, easy to monitor parcels, so you always know what is happening with your parcels, which are not always cheap, but you can trust them
Many thanks for the 5 star review. 😊
Unverified Customer
08 September 2025
Unknown Shipment Details
I used the UK branch to forward a small watch & 2 waistcoats from 2 different online stores. Theres a lot of waiting, waited for one item that was authorised the same day but the other one that arrived in the morning took until the following day then for some reason they have to open them even though from Asos & New Look, now heres the problem I have. When I received my items I took the option of having them packed together NOT SHOVED TOGETHER. My waistcoat were not folded but shoved back into the ripped plastic bag ( why open ot at all) the watch was also taken out of its box and put in with the waistcoats with no care whatsoever. £73 it cost which is robbery. I will NEVER Use these RIP OFF MERCHANTS AGAIN NOR WOULD I RECOMMEND. STEAR CLEAR
I’m very sorry to hear about your recent experience and the frustration it has caused.
As part of our service and security checks, items may be opened to verify contents. This is done to ensure safe and compliant forwarding, especially when multiple parcels are being consolidated.
We sincerely apologise if your waistcoats and watch were not handled with the level of care you expected. Our team should ensure that items are folded and secured properly when combining parcels, and we regret that this did not happen in your case.
Our prices reflect courier rates along with handling and processing costs. That said, we want you to feel confident that you are receiving fair value.
Your feedback has been passed on to our warehouse team so that improvements can be made.
Kind regards,
As part of our service and security checks, items may be opened to verify contents. This is done to ensure safe and compliant forwarding, especially when multiple parcels are being consolidated.
We sincerely apologise if your waistcoats and watch were not handled with the level of care you expected. Our team should ensure that items are folded and secured properly when combining parcels, and we regret that this did not happen in your case.
Our prices reflect courier rates along with handling and processing costs. That said, we want you to feel confident that you are receiving fair value.
Your feedback has been passed on to our warehouse team so that improvements can be made.
Kind regards,
Unverified Customer
06 September 2025
Unknown Shipment Details
Once again, I truly appreciate all the support I received. My request was handled by Jus from the UK warehouse. He provided very courteous assistance and kindly sent me daily updates by email even when there were delays in the shipment. I felt completely at ease entrusting my package to them. The staff’s service is excellent, and I am sincerely grateful. I look forward to using your service again in the future.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Oana
06 September 2025
UPS Standard Single
O
Shopping from UK sellers is currently almost impossible, but with forward2me i can get what i wish for quick and easy! always well packaged! thank you!
Many thanks for the 5 star review. 😊
Unverified Customer
05 September 2025
Unknown Shipment Details
For my first UK order I used Forward2me and had some questions regarding the delivery. I reached out to Nica via Whatsapp. Nica helped me tremendously and took me through the steps of the process. The replies were swift and accurate. Can highly recommend!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Catherine
04 September 2025
FedEx Connect Plus
C
A very useful service for people living outside the uk. Once I got my head around the process, it was relatively straightforward and efficient. It was a bit expensive but that was not unexpected. The only issue I had was the repacking charge. I suspect most items ‘need’ repacking and would prefer that rolled into the initial estimate.
Thank you for your review and feedback! We’re glad you found our service useful and relatively straightforward.
Regarding the repacking charge, our warehouse team marked your package as repacking required because it contained fragile items. We include this service to ensure your items arrive safely.
Regarding the repacking charge, our warehouse team marked your package as repacking required because it contained fragile items. We include this service to ensure your items arrive safely.
Unverified Customer
04 September 2025
Unknown Shipment Details
Used the forwarding service from USA to Germany and the complete process worked flawless! Had some questions before and Julie from the warehouse helped me out every time! Excellent service!!
Thank you for your wonderful feedback! We're glad to hear that your shipment from the USA to Germany went flawlessly and that Julie was able to assist you every step of the way.
Unverified Customer
04 September 2025
Unknown Shipment Details
I was extremely happy with the customer service I received in relation to a difficulty I was having with getting a package shipped from the U.S to Ireland. Jamie in the warehouse in Wilmington in Delaware was extremely patient, helpful, and courteous in helping me get the issue resolved.
I have always found Forward2me customer service staff to be extremely polite and helpful whenever I have needed assistance.
I have always found Forward2me customer service staff to be extremely polite and helpful whenever I have needed assistance.
Thank you so much for sharing your experience! We’re delighted to hear that Jamie in Wilmington was able to assist you patiently and effectively with your shipment to Ireland.
Andreas Lind
04 September 2025
FedEx Regional Economy
AL
Works great!
Thanks for the 5 star review.
Ulrica Å.
03 September 2025
UPS Standard Single
U�
Very helpful support (Jus)
Thank you for your feedback! We’re glad to hear that Jus was able to provide helpful support.
Unverified Customer
02 September 2025
Unknown Shipment Details
In addition to numerous great, straightforward transactions, I had a tricky situation where a pair of sunglasses shipped from the EU to the USA using Forward2me got stuck in customs, requiring an FDA approval form. Joyce from the UK Warehouse was able to help me with the forms I needed and submit them to FedEx on my behalf. Forward2me has been the best forwarding service I've used!
We really appreciate your feedback and are happy to hear that Joyce and our team could help with the customs process, ensuring everything went smoothly.
Patrick Boeckstijns
29 August 2025
FedEx Regional Economy
PB
reliable service. simple procedure. fast. recommended.
Thank you for the 5 star review.
Star Bwoy
29 August 2025
UPS Express Saver
SB
Fast and efficient the whole process was excellent
Thanks for the 5 star review.
Carl
27 August 2025
FedEx International Priority
C
#1 service, I highly recommend
Thanks for the 5 star review
Paul
26 August 2025
DHL Express Worldwide
P
I have not had an issue with F2M since beginning to use the service many years ago. Every shipment has been executed as planned and paid for.
Thanks for the 5 star review.
Abi Milliken
24 August 2025
UPS Standard Single
AM
Quick and easy.
Many thanks for the 5 star review. 😊
Unverified Customer
23 August 2025
Unknown Shipment Details
J'ai pu me faire livrer un parfum contenant de l'alcool depuis le Japon. La plupart des proxy n'acceptent pas de livrer ce genre de produits en raison des risques et des règlementations spéciales pour le transport, donc j'ai été soulagée de pouvoir le faire avec Forward2me. Le service client a répondu rapidement à mes questions et l'expédition depuis leur entrepôt a été très rapide également. Je recommande vivement.
Many thanks for the 5 star review. 😊
Unverified Customer
22 August 2025
Unknown Shipment Details
Decided to go with them after reading reviews. First shipment from Japan was not bad, item did arrive, and wasn't damaged, props to them for that. Gave 4 stars because they said they shipped the item one day, but DHL said they didn't pick it up from them until 2 days later. Overall, not bad, shipment options are pricey, but get you your items faster than other options.
Thank you for sharing your experience! We’re glad to hear your first shipment from Japan arrived safely and undamaged. We appreciate your honest feedback regarding the pickup timing and understand how that could be frustrating. We’re also happy to hear that our faster shipping options helped get your items to you more quickly, even if they come at a higher price.
Unverified Customer
21 August 2025
Unknown Shipment Details
Everything was A+. Communication, fast shipping. The process was easy and swift. Will definitely use this service again.
Thank you so much for your kind words! We’re happy to hear that you had a smooth experience with our communication and shipping. We look forward to serving you again in the future!
Unverified Customer
21 August 2025
Unknown Shipment Details
Speed in term and answering and communication
Thank you for your kind feedback! We’re glad to hear that you were happy with our communication and the speed of our responses. Providing quick and clear support is very important to us, and it’s great to know this was reflected in your experience.
We look forward to assisting you again in the future.
We look forward to assisting you again in the future.
SG
20 August 2025
FedEx Connect Plus
S
It was a very easy process. When I needed help, I got a quick response to solve the issue. I will use it again if the need arises. Thanks.
Many thanks for the 5 star review. 😊
Unverified Customer
19 August 2025
Unknown Shipment Details
Great service by forward2me.
The assistence of Jamie was outstanding!
The assistence of Jamie was outstanding!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Alex Van Gulijk
19 August 2025
FedEx International Priority
AVG
Easy to work with. Very communicative. Plenty of information available.
Many thanks for the 5 star review. 😊
Unverified Customer
19 August 2025
Unknown Shipment Details
A sad demise of once one of the best forwarding companies.
I have been using F2me for over 4 years and always had extremely pleasant experiences with them. Their rates were reasonable and their customer service was very good as well.
Unfortunately in my latest experience with them, I have been subject to harassment and extortion by their malpractice and sheer greed.
A shipment of mine required no need to have "Combine & Re-pack" and usually easily goes through the Registered Post option suddenly did not have that option. Upon contacting them, I received several automated responses which were the same repeated again and again. After almost 3 weeks of this racket, in the end I had to succumb to their extortion and pay for the Combine and Repack with the cheapest FedEx option (quoted around 40-45 GBP). To my surprise and shock they conveniently added another 20 GBP for a total of a whopping 68.30 GBP for an item that was worth 10 and wasn't very large at all.
My issue with this entire experience was their lack of care or attention and their blatant extortion practices. In the past I never had any issues with their service but, now they are 100% fraudulent and can't be trusted.
Such a shame to beg for money like this.
I have been using F2me for over 4 years and always had extremely pleasant experiences with them. Their rates were reasonable and their customer service was very good as well.
Unfortunately in my latest experience with them, I have been subject to harassment and extortion by their malpractice and sheer greed.
A shipment of mine required no need to have "Combine & Re-pack" and usually easily goes through the Registered Post option suddenly did not have that option. Upon contacting them, I received several automated responses which were the same repeated again and again. After almost 3 weeks of this racket, in the end I had to succumb to their extortion and pay for the Combine and Repack with the cheapest FedEx option (quoted around 40-45 GBP). To my surprise and shock they conveniently added another 20 GBP for a total of a whopping 68.30 GBP for an item that was worth 10 and wasn't very large at all.
My issue with this entire experience was their lack of care or attention and their blatant extortion practices. In the past I never had any issues with their service but, now they are 100% fraudulent and can't be trusted.
Such a shame to beg for money like this.
Thanks for the feedback.
First, we want to sincerely apologize for the frustration and disappointment you experienced with your recent shipment.
We take allegations of extortion, overcharging, or malpractice very seriously. Our aim has always been to provide transparent, reliable, and affordable shipping services.
Unfortunately, our team has confirmed that your package is not eligible for Forward2me Lite due to its original dimensions of 52 x 25 x 20 cm, which total 97 cm, exceeding the service limit.
For reference, to qualify for Forward2me Lite, packages must meet the following criteria:
Weight: less than 2 kilograms
Combined dimensions: under 90 centimeters
Maximum declared value: £50
Combine and Repack services: not available
For more information please check this link https://www.forward2me.com/lite/
We deeply regret that this experience has affected your trust in Forward2me.
First, we want to sincerely apologize for the frustration and disappointment you experienced with your recent shipment.
We take allegations of extortion, overcharging, or malpractice very seriously. Our aim has always been to provide transparent, reliable, and affordable shipping services.
Unfortunately, our team has confirmed that your package is not eligible for Forward2me Lite due to its original dimensions of 52 x 25 x 20 cm, which total 97 cm, exceeding the service limit.
For reference, to qualify for Forward2me Lite, packages must meet the following criteria:
Weight: less than 2 kilograms
Combined dimensions: under 90 centimeters
Maximum declared value: £50
Combine and Repack services: not available
For more information please check this link https://www.forward2me.com/lite/
We deeply regret that this experience has affected your trust in Forward2me.
Jose Esteves
19 August 2025
FedEx International Economy
JE
Comunicacion servicio al cliente por telefono al menos en inglés y español si yo ubiera obtenido un personal que me atendiera yo ubiera seguido comprando tuve muchas dudas en el proceso de envio y conocimiento y servicios de foward2me me gustaría conocerlo mejor
We sincerely apologize for any difficulties you experienced during your call and for any frustration caused by language barriers.
We truly value your interest in Forward2me and would be happy to provide you with more detailed guidance about our shipping process and services.
We sent you an email to clarify our services.
We truly value your interest in Forward2me and would be happy to provide you with more detailed guidance about our shipping process and services.
We sent you an email to clarify our services.
Shany
19 August 2025
FedEx Regional Economy
S
I was super happy with the service. When the package did was withheld in customs the representative Joyce from Forward2Me contacted me and tried to help as much as possible. It took some time but the package was released eventually, and she followed up and made sure I recieved it. Super caring service!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
18 August 2025
Unknown Shipment Details
I recently used forward2me and the whole experience was excellent. The process was smooth, fast, and reliable, but what really made the difference was the customer support. I would especially like to mention Joyce, who guided me through every step, answering all my questions with professionalism, kindness, and efficiency. Thanks to her support, everything was much easier than I expected.
I highly recommend forward2me and truly appreciate Joyce’s dedication, which reflects the company’s strong commitment to its customers.
I highly recommend forward2me and truly appreciate Joyce’s dedication, which reflects the company’s strong commitment to its customers.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
michael couoh lee
18 August 2025
FedEx Connect Plus
MCL
good service, shipped my package in under 3 hours after receiving it. they’re good and offer slightly expensive rates but from germany warehouse to california in 5 days is amazing.
Many thanks for the 5 star review. 😊
Nuno Cruz
18 August 2025
UPS Standard Single
NC
great service
Thanks for the 5 star review
Lisa Moore
17 August 2025
UPS Express Saver
LM
It was my first time purchasing overseas and Forward to me took the guess work out of it. Easy instructions and everything worked out great
Thanks for the 5 star review.
L.C.
16 August 2025
DHL Express Worldwide
L
easy to use, customer service is good, delivery options is great
Thanks for the 5 star review.
Unverified Customer
14 August 2025
Unknown Shipment Details
Had great support from Nica. I’m a happy customer.
Thank you for your kind words! We’re so glad to hear that Nica was able to provide great support and that you’re a happy customer.
Unverified Customer
14 August 2025
Unknown Shipment Details
Nica was amazing! Always quick to reply and very clear in answering my questions about my Amazon UK package tracking. Professional, efficient, and kind — highly recommend Forward2me! Mariona from Barcelona, Spain.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica❤️
Unverified Customer
14 August 2025
Unknown Shipment Details
This was my first time using Forward2Me to ship a high-value item from the UK to the United States, and I couldn’t have asked for better service. Joyce was amazing — quick to respond, clear in her guidance, and she went the extra mile to update the commercial invoice and send details to DHL for smooth customs clearance.
If you’re shipping internationally through the UK warehouse, I highly recommend mentioning Joyce. She made the process seamless and stress-free, and I’ll definitely use Forward2Me again.
If you’re shipping internationally through the UK warehouse, I highly recommend mentioning Joyce. She made the process seamless and stress-free, and I’ll definitely use Forward2Me again.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
13 August 2025
Unknown Shipment Details
I had an incredibly frustrating experience with Forward2Me. I sent a complete table to their warehouse for repacking and international shipping. I selected “Combine & Repack” for everything in my account and was told the shipment was ready to go. When the delivery arrived, half the table was missing, including the legs, hardware, and instructions, and no one had informed me anything was left behind. It took over two weeks of slow, back-and-forth responses to get an answer, and the missing parts had been sitting in their warehouse the entire time. I was then told I had to pay extra to get them shipped, even though the mistake was not mine. In the end, I paid just to get it over with, but this whole process has been a nightmare. Very poor communication, no accountability, and very slow to resolve mistakes. I will not be using them again. UPDATE: Forward2Me acknowledged the mistake with my shipment and refunded the cost of the second delivery. I appreciate that the team followed through with a fair resolution.
Thank you for sharing your feedback with us.
Our team has further reviewed your case, and I believe an email was already sent to you with the resolution regarding this matter. Please check your inbox and let us know if you haven’t received it.
Our team has further reviewed your case, and I believe an email was already sent to you with the resolution regarding this matter. Please check your inbox and let us know if you haven’t received it.
Tiffany Lo Vision IP
12 August 2025
FedEx International Economy
TLV
cost effective shipping charges
Many thanks for the 5 star review. 😊
Insanu Khamil
11 August 2025
FedEx Connect Plus
IK
Very helpful and fast shipping
Thanks for the 5 star review :)
Unverified Customer
09 August 2025
Unknown Shipment Details
Joyce at the U.K. warehouse has been super helpful with all my queries. Locating items and keeping me well informed. Such a pleasant point of contact. 🙏 for all you kind help!
Thanks for the 5 star review Joyce. :)
Unverified Customer
09 August 2025
Unknown Shipment Details
The process for shipping to Forward2Me has been relatively seamless, apart from the payment verification at the end. I was impressed with the affordable rates, and after ordering something to the Germany warehouse getting the parcel to the shipping phase was simple. However, after paying the shipping fees via PayPal I received an email that looked like a Phishing scam from the Forward2Me customer support. It wasn't explicitly clear that I should trust this email from reading through the FAQs, in which there was only one page that mentioned the PayPal verification issue. To top it off, the email was written in somewhat broken English, and I was asked for my Passport/Government ID and proof of purchase, which raised major alarm bells.
To summarise, I think the process with Forward2Me is great, but you guys need to formalise verifying a PayPal purchase (if the email on the account is different) through your site, instead of asking someone via email to send pictures of their ID, which blatantly looks like a Phishing scam
To summarise, I think the process with Forward2Me is great, but you guys need to formalise verifying a PayPal purchase (if the email on the account is different) through your site, instead of asking someone via email to send pictures of their ID, which blatantly looks like a Phishing scam
Thank you for taking the time to share your experience. I’m glad to hear that most of your shipment process went smoothly and that you found our rates affordable.
I’m sorry that the PayPal verification request caused concern and appeared suspicious. I completely understand how an unexpected email asking for sensitive information could raise red flags, especially when it’s not clearly explained in our FAQs. Your feedback is valid, and we take it seriously.
The reason we request additional verification is to protect both our customers and our business when the PayPal email address differs from the one registered with Forward2Me. However, we recognise that the current process could look like a phishing attempt.
We are already reviewing how we handle this to make it more secure and transparent. This includes:
Moving document submission to a secure section of your Forward2Me account, rather than via email
Updating our FAQs and payment confirmation pages to clearly explain when and why verification is needed
Improving the clarity and professionalism of our communications
Thank you again for highlighting this issue.
I’m sorry that the PayPal verification request caused concern and appeared suspicious. I completely understand how an unexpected email asking for sensitive information could raise red flags, especially when it’s not clearly explained in our FAQs. Your feedback is valid, and we take it seriously.
The reason we request additional verification is to protect both our customers and our business when the PayPal email address differs from the one registered with Forward2Me. However, we recognise that the current process could look like a phishing attempt.
We are already reviewing how we handle this to make it more secure and transparent. This includes:
Moving document submission to a secure section of your Forward2Me account, rather than via email
Updating our FAQs and payment confirmation pages to clearly explain when and why verification is needed
Improving the clarity and professionalism of our communications
Thank you again for highlighting this issue.