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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.543273458108%
4
2.3866348448687%
3
0.97349579198593%
2
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Based on 15922 reviews
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reviews of forward2me
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United States of America
FedEx International Economy
JK
They responded back with any questions i had quick and I'm very happy with the service I have received they haven't let me down yet. They also worked with me with the shipping price because I have a lot packages coming to me also I am very satisfied even though they probably hate me with all my questions and bugging them laugh out loud
Unknown Country
Unknown Shipment Details
Wonderful service!
Nica is such a great helper! Monitoring my shipment every step of the way.
Highly recommend forward2me!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
I had an amazing experience with Nica from customer support. From the start, Nica was beneficial and attentive to my needs. She guided me through the entire process and ensured that all my inquiries were addressed promptly and effectively. I truly appreciate her dedication and support in resolving my issue.

Thank you, Nica, for your outstanding service! I highly recommend her and the team to anyone needing assistance.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
My first experience with this company, I had a number of different questions to ensure I understood everything well and REGILYN was super efficient, friendly and helpful via the on line chat facility.
I intend to use the service on a frequent basis so am pleased to have found this company
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unknown Country
Unknown Shipment Details
I had an amazing experience with Nica from customer support. From the start, Nica was beneficial and attentive to my needs. She guided me through the entire process and ensured that all my inquiries were addressed promptly and effectively. I truly appreciate her dedication and support in resolving my issue.

Thank you, Nica, for your outstanding service! I highly recommend her and the team to anyone needing assistance.
Unknown Country
Unknown Shipment Details
I’ve used forward2me on many occasions and I have to say it’s by far the best forwarding company I’ve used, especially since I had quite mixed and exhausting experiences with other companies in the past. I’m using their UK warehouse and the service is always great. They process shipments quickly, they’re packaged well and I’ve never had an issue with the delivery. The customer service team is also very nice and helpful. Recently I had a missing package because of an issue with the address which Nica located within a day. On another occasion I talked to Aimee who was also great.
I haven’t needed much combining and repacking with my orders so far so I can’t speak to how well that works but given my experiences I’d trust them to do that well too. Will definitely be using them again!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unknown Country
Unknown Shipment Details
I already use another proxy shipping service but I wanted to buy something from German eBay and my current proxy shipper doesn’t have a warehouse in Germany so I tried Forward2me. In short, they’re great! Everything went completely smoothly and the price was reasonable. I’d definitely recommend them and I’ll use them again for purchases in Europe.
forward2me
Auto Response
Many thanks for the 5 star review. 😊
United States of America
DHL Express Worldwide
JA
Amazing. Great company.
Slovenia
UPS Standard Single
YV
A good choice for international shipment
forward2me
Thanks for the 5 star review :)
Unknown Country
Unknown Shipment Details
The exceptional support I received was truly remarkable. My concerns were patiently listened to, and I received a prompt response. Furthermore, I received my first shipment, which arrived swiftly. I extend my sincere gratitude for the outstanding services provided.
Special thanks to REGELYN and JANE
forward2me
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane and Reg❤️
Canada
DHL Express Worldwide
KK
Recent delivery very well repacked and arrived quickly.
Unknown Country
Unknown Shipment Details
Forward2Me is an excellent service. There was seamless communication, my goods were repacked for the trip from UK to Australia and everything arrived intact and very quick.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
forward2me
Thank you for sharing your experience with us and 5 star review for Honey.
Unknown Country
Unknown Shipment Details
Forward2Me is an excellent service. There was seamless communication, my goods were repacked for the trip from UK to Australia and everything arrived intact and very quick.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.
forward2me
Thank you for sharing your experience with us and 5 star review for Honey.
Hungary
UPS Standard Single
OK
Terrible service, complete scam. Lost my stuff and force me to send images of what didn't arrive.
Big mouth Website, no execution in the backend.
Never again, what a waste of time and money
forward2me
Hi Olaf,

Thanks for the feedback.

We are confident that we have not scammed you or mishandled your package items in any way.

You are searching for a package that never arrived at our warehouse. We investigated the DHL Paket racking number and found that it was out for delivery on Saturday, but our warehouse in Germany is closed on weekends. As a result, the parcel was returned to the sender.

I understand how upsetting it can be to lose items and feel frustrated with the process. We request photos to determine if the package was tampered with or inspected by customs, as we have encountered situations where couriers may open and inspect packages, potentially resulting in lost items inside.

We are communicating with you via email and clarified that the items were returned to the original sender. You have agreed to request compensation directly from them.

Many thanks,
Forward2me
Unknown Country
Unknown Shipment Details
JOYCE Was very quick and kind to help me! Very reliable service, happy to use all the time!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unknown Country
Unknown Shipment Details
Échange impeccable.
Réponse rapide.
Avec Joyce.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
United States of America
DHL Express Worldwide
RR
Very great! Fast delivery packaged well!
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Nice 30 days of storage free of charge
Vast choice of shipping options
Amazing help desk: I need to thank Jane who recently solved quickly and effectively an issue
Spain
UPS Standard Single
D
Everything went smooth
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
DALLA PUBLICITA' CHE FACEVANO,, ABBIAMO ORDINATO UN PAIO DI PANTALONI, HANN
O MANDATO QUELLO CHE VOLEVANO LORO

OCCHIO A TUTTI E' UNA TRUFFA

NON RIESCO A COMUNICARE CON LORO
forward2me
Hi Allessandro,

Thanks for the feedback. We have no record of anyone with your details in our system. If you are a genuine customer, please could you contact our support team so that we can investigate the issue.

Many thanks,
Forward2me


Unknown Country
Unknown Shipment Details
Regilyn was one of the best customer service person I have ever met. She took time and patience to analyze my issue and successfully resolved it. Keep it up
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Germany
DHL Economy Select
MV
Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately
Unknown Country
Unknown Shipment Details
Regilyn was one of the best customer service person I have ever met. She took time and patience to analyze my issue and successfully resolved it. Keep it up
Unknown Country
Unknown Shipment Details
Excellent company I received both of my packages. They worked very hard to make sure I did.
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
Very happy with the swift and professional service. We needed to query something with customer support an Joyce was very helpful in that regard. Would use this company again.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
United States of America
DHL Express Worldwide
RJ
A+++
Excellent service and price. Very helpful and professional.
Unknown Country
Unknown Shipment Details
Jane quickly helped me out when I was stuck at entering the declared value of my parcel. She was very responsive and also entered the amount for me when the website seemed to hang for a while. She reassured me, and quickly provided the solution. Excellent support indeed!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unknown Country
Unknown Shipment Details
I contacted forward2me over the phone (took a some tries to get a line ) and REGILYN was very helpful. Shipment was arranged quickly. Thanks !
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unknown Country
Unknown Shipment Details

I wanted to take a moment to express my appreciation for the exceptional service I received from JOYCE. Her professionalism, prompt communication, and dedication in following up on my package until it was safely delivered to my home
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
United States of America
UPS Worldwide Expedited
TS
Fast, easy and great communication. Website is self explanatory and will use again in the future.
United States of America
UPS Worldwide Expedited
AK
It was great!
I love service, there were not any issues, on time, i was informed about each step
I recommend the service and definitely will use it again
Unknown Country
Unknown Shipment Details
I wanted to take a moment to express my appreciation for the exceptional service I received from JOYCE. Her professionalism, prompt communication, and dedication in following up on my package until it was safely delivered to my home
Unknown Country
Unknown Shipment Details
A big thank you to Joyce for helping me sort out sending a shipment from the US warehouse.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Greece
UPS Standard Single
VI
Everything is fast and smooth as always
forward2me
Many thanks for the 5 star review. 😊
United States of America
DHL Express Worldwide
S
Fast and reliable service
forward2me
Many thanks for the 5 star review. 😊
Unknown Country
Unknown Shipment Details
They sometimes do take a little time to get back to your message, but overall the service is amazing, once they get to you, they work very fast and respond very quickly, they are very kind and helpful. I will for sure be using this site again
Malta
DHL Express Worldwide
CB
I would like to thank Joyce for her assistance with reference to my package received at Forward2me, USA warehouse. For recovering my customs duty money paid which went missing. Also thanks Joyce for doing all this in a short time.
Unknown Country
Unknown Shipment Details
Honey was efficient and i am very satisfied with the service!
Czech Republic
UPS Standard Single
OK
Everything went well. Good communication and speed of delivery of goods to the address.
Unknown Country
Unknown Shipment Details
Great customer service. Regilyn was able to help me immediately to rectify an error which I made whilst setting up my account. My first impression is that this is a simple and straightforward process to ship items from USA to UK. Looking forward to getting started immedaitely!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unknown Country
Unknown Shipment Details
Just wanted to give a quick shoutout of praise to Julie of the Preston, UK, warehouse! I regularly use F2M, but this week, I had a special request regarding the handling of the packaging. She was patient and informative, and is helping me secure the packing I need. Really great customer service. I appreciate her and the F2M warehouse team!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unknown Country
Unknown Shipment Details
Sehr empfehlenswert! Abwicklung auch von kleinen Sendungen - Kunde ist stets auf dem aktuellen Stand der Sendung (wird teilweise einen Monat vom Zoll zurückbehalten bis Kontrolle erfolgt). Anschliessend schneller Versand nach Österreich. Sehr netter Support von Jane und Honey!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane and Honey.
Unknown Country
Unknown Shipment Details
Good service. Very friendly and efficient! Jane is perfect!!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unknown Country
Unknown Shipment Details
Forward2Me helped me to ship a package containing items that not all carriers use to deliver.

My package contains Spray Deodorants and they are considered dangerous goods and they need to be prepared to be shipped via DHL Express.

Also, the airport near my house does not receive these items from DHL anymore. So I had to choose another address to send it.

JOYCE from Forward2Me helped with all this process.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unknown Country
Unknown Shipment Details
I had to sort out some customs documents for a recently shipped package with Forward2me. Thanks to Aimee from UK warehouse, everything was made possible. She did not hesitate to make the necessary amendment that needed to be made. She stayed available and proceeded with the requests until everything was in order. The package cleared customs and finally delivered successfully. I do appreciate the extra mile effort provided during the whole packaging and shipping process by Forward2me company.
Unknown Country
Unknown Shipment Details
Reliable and excellent service! Also helpful and friendly service from JOYCE!!
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unknown Country
Unknown Shipment Details
I paid for 3 day delivery, it kept being pushed back and delayed and ended up about 3 times that. Your second paragraph is not correct, after it was collected the estimated date changed twice which then tripled the date, I did not include the amount of time it took for the parcel to actually be picked up.
forward2me
Thanks for the feedback Ash.

You selected UPS Standard which has an estimated delivery time of 3 business days.  It is worth noting that courier estimates never include customs because they can not control customs. It would be like an airline including your time standing at customs and immigration in your flight time. You paid on Friday afternoon and our warehouse team had the shipment ready for collection 8 minutes later.  Unfortunately you paid after the UPS collection and so the next possible collection was Monday.  The shipment was collected by UPS at first opportunity on Monday.

Once the shipment reached the UPS export facility it did not move from Tuesday to Thursday whilst it was waiting for customs clearance.  We feel this is too long and have raised it with UPS but we also recognise that UPS is not customs and has limits in their ability to influence customs.  You might compare the situation to British Airways trying to speedup the immigration queue at Glasgow airport - complaints to management can be made but influence is limited.  We have checked all paperwork that was provided and everything was in order so we await further explanation from UPS.

We believe the customs delay was magnified because the shipment arrived in the UK on Friday (owing to the 3 day customs delay on the export side) and so was not available for residential delivery until the following week.

We accept that this was not the level of service we aspire to.  As mentioned we are working with UPS to understand more.  Additionally we think we can improve several pieces of information on our site around business days vs weekends and delivery estimates in general.

Kind regards
forward2me 
United Kingdom
UPS Standard Single
DB
This is the second time I have used Forward2Me and both times I have had a great experience.
United States of America
DHL Express Worldwide
EN
Fast, no hassles.
Unknown Country
Unknown Shipment Details
Joyce and Nica been helpful. even added my parcel as high priority when i advised I needed them urgently.
forward2me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce and Nica❤️
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