Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
15 October 2024
Unknown Shipment Details
Very nice organisation fast, trustworthy and secure. Special mention to Jane who solves problems at lightning speed.
Pete H
15 October 2024
UPS Express Saver
PH
Great customer service, very helpful, great shipping prices. Had an issue with the shipping carrier and forward2me, especially Joyce, helped me and handled it all for me
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
15 October 2024
Unknown Shipment Details
I used this service to send packages to a German warehouse and while the actual experience with the service would have made it a 3.5/4 due to some issues I faced, the customer service assistant Julie made them very easy to resolve. They responded very quickly to my queries and was more than helpful in assisting me to resolve my issues.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
14 October 2024
Unknown Shipment Details
Shipments from UK, Germany and now trying USA. Thanks to Nica now I can start using their new warehouse in the States. Looking forward to opening many new business opportunity with this new option available.
Unverified Customer
14 October 2024
Unknown Shipment Details
I was impressed by the quality of their service, their cost and response times.
I ordered an item to their warehouse and later decided to return it to the seller.
They used the pre-paid shipping label that I uploaded and sent it back to the seller completely for free and in record time.
I ordered an item to their warehouse and later decided to return it to the seller.
They used the pre-paid shipping label that I uploaded and sent it back to the seller completely for free and in record time.
Many thanks for the 5 star review. 😊
Pasi P
14 October 2024
UPS Standard Single
PP
I don't think a service like this could get any easier to use. I will definitely use the service again.
Maikel G
14 October 2024
DHL Express Worldwide
MG
I was kept in the loop throughout the entire process. Great service. Smooth process.
Anni Z
14 October 2024
DPD Classic
AZ
The support of F2M can't be better. I had so many questions and all of them were answered. Thank you so so much. My package arrived savely and I'm so happy to hold them in my hands, after a return from UPS. So I never would choose UPS again. But with dpd or dhl everything is fine.
Thanks for all your help and Information.
Thanks for all your help and Information.
Unverified Customer
13 October 2024
Unknown Shipment Details
First of all, very good customer service. Julia is interested and always gives you the first priority. I will write about my experience with shipping later.
Unverified Customer
13 October 2024
Unknown Shipment Details
Julie is amazing. She responded to my issue quickly and gave full details.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Viola Jaupllari
13 October 2024
DHL Express Worldwide
VJ
Very fast and correct. A bit expensive
Unverified Customer
13 October 2024
Unknown Shipment Details
Thank you, Joyce, for your excellent customer support. The service is incredibly convenient for shopping in the US and having items delivered to my country. I highly recommend this service to anyone looking for a reliable and efficient way to shop internationally:
Forward2me Limited
York House, Green Lane West
Preston, PR3 1NJ
United Kingdom
Forward2me Limited
York House, Green Lane West
Preston, PR3 1NJ
United Kingdom
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
11 October 2024
Unknown Shipment Details
Very satisfied. Thanks to Nice for helping me with my first purchase from the German warehouse
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
11 October 2024
Unknown Shipment Details
Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
10 October 2024
Unknown Shipment Details
Extremely helpful customer service from Nica, took the time to go through check out and confirm questions during order
Unverified Customer
10 October 2024
Unknown Shipment Details
I’m so appreciate that I have a good and great support team they always keep updating my about my lost package, many thanks to "Nica” from US warehouse for helping me.
Regards
Regards
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
10 October 2024
Unknown Shipment Details
I've been a customer to Forward2Me since 2012 and they've done a wonderful job so far. And recently as I've been acquainted with Joyce at their helpdesk I noticed that they've improved even more. Joyce is always kind and polite doing her best immediately and tracking the requests promptly. Thank you Joyce, thank you Forward2Me guys. Cheers... [edit review]
Thank you so much for your kind words! We truly appreciate your loyalty as a Forward2Me customer since 2012.
Your comments inspire us to keep enhancing our services and delivering top-notch support.
Best regards,
Forward2Me
Your comments inspire us to keep enhancing our services and delivering top-notch support.
Best regards,
Forward2Me
Unverified Customer
10 October 2024
Unknown Shipment Details
I've been working with Forward2Me since 2012 and they've done a wonderful job so far. And recently as I've been acquainted with Joyce at their helpdesk I noticed that they've improved even more. Joyce is always kind and polite doing her best immediately and promptly. Thank you Joyce, thank you Forward2Me guys. Cheers...
Alexandre B
10 October 2024
UPS Standard Single
AB
I've used forward2me multiple times and it went smoothly every time! Great interface, easy to use, shipping costs are clear with various options.
Unverified Customer
09 October 2024
Unknown Shipment Details
I am very satisfied with the communication and resolution I have received from the forward2me customer team (Regilyn).
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
09 October 2024
Unknown Shipment Details
The processing of my request took a little longer this time due to the type of products I purchased from abroad and had to spend a couple of weeks with the customer service to explain them what are contents of the parcels etc.
However, all in all I'm satisfied because the customer service was nice to look for an affordable shipping option for my goods instead of just offering the standard courier services which can be very expensive.
Thanks Forward2me team !
However, all in all I'm satisfied because the customer service was nice to look for an affordable shipping option for my goods instead of just offering the standard courier services which can be very expensive.
Thanks Forward2me team !
Unverified Customer
08 October 2024
Unknown Shipment Details
I used the warehouse in UK to forward a package and the handling, updates and customer service especially the details and answers provided by Jane were very helpful! All around a great service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
08 October 2024
Unknown Shipment Details
Nica was nice and helpfull she help to combine shipping
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Masego Paul
08 October 2024
UPS Express Saver
MP
Doing well, only of late its like package's are misplaced alter being delivered
Gerhard W
07 October 2024
DPD Classic
GW
Quick delivery without further involvement. Support for Custom's clearance was also organized.
Many thanks for the 5 star review. 😊
Unverified Customer
07 October 2024
Unknown Shipment Details
I received exceptional support from Windy at the US warehouse in Wilmington. My package, which contained 3 solid soap bars, was mistakenly flagged as "Dangerous Goods", which would have resulted in a significant additional cost. However, thanks to Windy's prompt and professional assistance, the issue was thoroughly investigated, and it was determined that the items were not considered dangerous. While the package is still being processed, I want to express my sincere appreciation for the outstanding customer service I received. Windy's attentiveness and dedication to resolving the issue quickly have left me extremely satisfied!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
07 October 2024
Unknown Shipment Details
Great chat with Jane who quickly helped me with my query.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane.❤️
Jane S
07 October 2024
DHL Express Worldwide
JS
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)
Mohamed R
07 October 2024
DHL Express Worldwide
MR
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Unverified Customer
07 October 2024
Unknown Shipment Details
I'm very glade that Julie assist me she is very serious and hardworking
And the most important Julie had solved my all inquiries,
Thank you so much Julie...!
Take care, and always bee happy 😊
And the most important Julie had solved my all inquiries,
Thank you so much Julie...!
Take care, and always bee happy 😊
Alex m
07 October 2024
UPS Express Saver
AM
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
kevin brown
06 October 2024
DHL Domestic Express
KB
well done forward2me!
Unverified Customer
05 October 2024
Unknown Shipment Details
Great customer experience! Joyce helped me through the process of unboxing and repacking my shipment and offered advice on various shipping options. Thanks!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Client
05 October 2024
UPS Standard Single
C
It was very easy to use forward2me
Many thanks for the 5 star review. 😊
Unverified Customer
05 October 2024
Unknown Shipment Details
Regilyn answered all my questions and was very enthusiastic to answer my difficult and complex questions. She helped me to get my items packaged correctly for a very affordable price.
Unverified Customer
05 October 2024
Unknown Shipment Details
I was very satisfied with the customer support. Help was provided very quickly. Thanks specifically Windy.
Beedesh R
05 October 2024
DHL Express Worldwide
BR
It was an amazing experience to sit in our office and move a package from Europe to home.
Unverified Customer
04 October 2024
Unknown Shipment Details
Sempre que temos um envio para receber, ficamos sempre contentes quando as coisas correm bem, mas é quando correm mal que conseguimos perceber a qualidade de um bom serviço, obrigado Nica da York House, por nos acompanhar nesse processo foste espetacular. A Loneus Angola agradece.
Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
04 October 2024
Unknown Shipment Details
Sempre que temos um envio para receber, ficamos sempre contentes quando as coisas correm bem, mas é quando correm mal que conseguimos perceber a qualidade de um bom serviço, obrigado Nica da York House, por nos acompanhar nesse processo foste espetacular. A Loneus Angola agradece.
Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
Whenever we have a shipment to receive, we're always happy when things go well, but it's when they go badly that we realise the quality of a good service, thank you Nica form York House, for accompanying us in this process, you were spectacular. Loneus Angola thanks you.
Clytemnon Mothership
04 October 2024
UPS Standard Single
CM
Service rapide et correct, cependant ne tombez pas dans le panneau de l'option "refaire le colis et bénéficiez d'une assurance". J'avais jusque là plusieurs services de livraison à choisir mais une fois l'option sélectionnée, il ne m'en restait plus qu'un seul, UPS, qui m'a extorqué 35 euros de frais de douane et avec un service de livraison débile, je suis resté 2 fois chez moi pour les recevoir, le livreur n'a pas daigné m'appeler pour que je lui ouvre la porte et a déposé mon colis dans un dépôt assez loin de chez moi (je ne suis pas véhiculé). Vraiment nul. Ah et pour en revenir à l'assurance promise par forward2me, elle coute 20 euros. Non merci, je me suis bien fait avoir. Comme c'est un des rares sites à proposer un proxy vers le Royaume Uni je l'utiliserai probablement de nouveau à regret mais je ne tomberai plus dans le piège.
Thank you for your feedback regarding our service! We’re glad to hear that you found it fast and correct.
Repackaging options are available to improve the security of your shipment, but this service is completely optional, and you can decide not to utilize it. It's required for shipping fragile items, such as glassware, ceramics, electronics, and other breakables, which should be securely packaged with cushioning materials to prevent damage. Additionally, items like batteries, chemicals, or flammable products may require special packaging to meet safety regulations. Larger or heavier items may also need reinforcement to ensure they are securely packaged and safe for transport. Furthermore, bottles or containers with liquids should be repackaged to avoid leaks and spills.
When you request repackaging and select your preferred couriers, customers can still contact our customer experience team, and we will adjust the courier options after optimizing them for you.
Also, the costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
I hope this explains.
Many thanks!
Forward2me
Repackaging options are available to improve the security of your shipment, but this service is completely optional, and you can decide not to utilize it. It's required for shipping fragile items, such as glassware, ceramics, electronics, and other breakables, which should be securely packaged with cushioning materials to prevent damage. Additionally, items like batteries, chemicals, or flammable products may require special packaging to meet safety regulations. Larger or heavier items may also need reinforcement to ensure they are securely packaged and safe for transport. Furthermore, bottles or containers with liquids should be repackaged to avoid leaks and spills.
When you request repackaging and select your preferred couriers, customers can still contact our customer experience team, and we will adjust the courier options after optimizing them for you.
Also, the costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
I hope this explains.
Many thanks!
Forward2me
Nina K
04 October 2024
DHL Economy Select
NK
Ich habe schon öfter über Lieferdienste in Nicht-EU-Ländern bestellt, doch es war nie so kompliziert wie bei forward2me. Ich hatte einen Adventskalender bestellt und jedes einzelne Teil wurde analysiert und jeden Tag gab es ein anderes Problem. Das habe ich noch nie erlebt und vor allem habe ich keine genaue Erklärung erhalten was genau das Problem ist. Auf meine Fragen kamen immer nur Standart-Antworten. Am Ende war der Versand plötzlich doppelt so hoch wie ursprünglich berechnet und dadurch, dass alle Produkte einzeln gelistet waren musste ich dem Zoll eine extra Gebühr von 50€ zahlen.
Julian H
04 October 2024
DPD Classic
JH
Order was processed as expected :) everything was fine :) No negative stuff happened. The UX of the Online Dashboard is easy to understand and makes it easy to do everything needed to assist F2M.
Carly F
03 October 2024
DHL Express Worldwide
CF
Made the entire process so easy! Would definitely use again.
Many thanks for the 5 star review. 😊
Unverified Customer
03 October 2024
Unknown Shipment Details
NICA continues to provide excellent customer service, with clear communication and unwavering dedication to customer satisfaction.
Unverified Customer
03 October 2024
Unknown Shipment Details
Impeccable
Réponse rapide
Très professionnel
Échange avec Joyce
Je recommande vivement forward2me pour les livraisons de l'Angleterre à la France.
Réponse rapide
Très professionnel
Échange avec Joyce
Je recommande vivement forward2me pour les livraisons de l'Angleterre à la France.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
02 October 2024
Unknown Shipment Details
I send shipments using forward2me all the time. They are always amazing. This last time I sent a package I didn't check to see if my account number was on the parcel so it got set aside. I contacted them, heard back immediately, and Joyce found my package and allocated it to my account. I really can't recommend them enough. Absolutely superb package forwarding and I will continue to use them!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
02 October 2024
Unknown Shipment Details
Réponse rapide
JOYCE ET TRÈS EFFICACE DANS LES ÉCHANGES DEMANDE DE RENSEIGNEMENTS.
TRÈS PROFESSIONNELLE.
UN GRAND MERCI.
JE RECOMMANDE VIVEMENT forward2me.
JOYCE ET TRÈS EFFICACE DANS LES ÉCHANGES DEMANDE DE RENSEIGNEMENTS.
TRÈS PROFESSIONNELLE.
UN GRAND MERCI.
JE RECOMMANDE VIVEMENT forward2me.
Unverified Customer
01 October 2024
Unknown Shipment Details
Perfect support from Nica at German warehouse
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Shelley C
01 October 2024
DHL Express Worldwide
SC
The wrapped 5 glass perfume bottles together, threw in he boxes they came in away I guess. They should put them back in box to keep them from getting busted
Unverified Customer
01 October 2024
Unknown Shipment Details
Wonderful company! Provided photo updates of my package and consistent email updates. The package arrived on time and was very well packed. Thank you Forward2Me UK!
Many thanks for the 5 star review. 😊