Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Mr Luis Freitas
17 March 2013
DHL Economy Select
MLF
An example of professionalism and how a service should be executed. Great comunication, fantastic service. If you need a forwarding service from UK, here it is.
Many thanks for taking the time to provide us with your feedback - it's really appreciated. <br/><br/>It's great to hear such wonderful comments.<br/><br/>We look forward to providing your with our fantastic service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Francesco Lubrano di Figolo
15 March 2013
DHL Express Worldwide
FLD
very good, fast and safe
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Hope you have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Andrew Kostanski
15 March 2013
DHL Express Worldwide
AK
When my parcel arrived for redirection at Forward2me, I was informed immediately by email. When my payment was sent on a Friday to England, my parcel was despatched the same day, and I received it 10.30 am Monday morning, delivered to my door in Australia. Then a follow up email to see if everything was ok .I was most impressed.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>It's really good to hear that we did a great job for you and we're really pleased you were happy with the service that we provided.<br/><br/>We look forward to receiving and shipping parcels for you again very soon. <br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
george shaw
15 March 2013
DHL Express Worldwide
GS
A highly efficient and fast service. .i would reccomend Forward2me without hesitation.
Many thanks for taking the time to leave us with your feedback, and for your kind comments. <br/><br/>We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future. <br/><br/>Hope you have a great weekend.<br/><br/>Kind Regards,<br/><br/>Michelle.
Linus Lundin
14 March 2013
DHL Express Worldwide
LL
Flawless as far as it goes for forwarding. However I´d like some
options to DHL, wich is too expensive in my opinion. Why not
Parcelforce?
options to DHL, wich is too expensive in my opinion. Why not
Parcelforce?
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We can provide other delivery options if you feel our DHL Express service is too expensive for you. Our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives for future shipments.<br/><br/>We look forward to being of service to you again, sometime soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Andreas Neocleous
14 March 2013
DHL Express Worldwide
AN
great!!very fast!! very aqurate!
That's great to hear - thank you.<br/><br/>We look forward to helping you again, very soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Martin Fagerheim
14 March 2013
DHL Economy Select
MF
Well packed( no bigger scratches), quickly handed over to DHL, acceptable transit time (3-4 business days).
Used them many times before, and will do so again, since they are reliable, uses a good shipping service, and helpful via e-mail in truly short time if you need to contact them:)
Used them many times before, and will do so again, since they are reliable, uses a good shipping service, and helpful via e-mail in truly short time if you need to contact them:)
That's really good to hear that we did a great job for you.<br/><br/>We look forward to receiving and shipping future packages for you.<br/><br/>Hope you have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Bulent Guner
14 March 2013
DHL Express Worldwide
BG
My package was forwarded to my address in a couple of hours with reasonable price.
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
Ariele Monti
14 March 2013
DHL Express Worldwide
AM
Easy & fast
That's great to hear - thank you.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
elif aganoglu
14 March 2013
DHL Express Worldwide
EA
I think it's a bit expensive; still a great service.
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service for future shipments, please get in touch. <br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Helena Hamilton
14 March 2013
DHL Express Worldwide
HH
The service worked exactly as described, I received my parcel from the UK with no problem (I am in the US). It's expensive, but I knew that going in. I will use Forward2me again.
Many thanks for taking the time to send us your comments - much appreciated.<br/><br/>We are really pleased that you received your parcel as expected and with no problems.<br/>We look forward to looking after your parcels again very soon.<br/><br/>Kind Regards,<br/><br/>Janet.
Filipe Custódio
13 March 2013
DHL Express Worldwide
FC
Ordered from Portugal, fast and without any problem. 5*
Many thanks for your kind comments and taking the time to feedback to us.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Edith Youngblood-Murphy
13 March 2013
DHL Economy Select
EY
I tried forward2me for the first time in February of this year.
Unfortunately I was very disappointed with the service that I received doubt I will use them again in future. I definitely will not be recommending them.
They were unable to ship health (over the counter vitamins) and hair products that I ordered. It is not clearly stated on their website or a least I didn't see this. Forward2me then made me find a secondary address in the UK to ship to. And at my cost! So I had to pay for my products to be shipped to forward2me, then pay forward2me to ship to the secondary address and finally pay for my things to be shipped from the secondary address to Malaysia! Ridiculous. I still have not received my package....
Unfortunately I was very disappointed with the service that I received doubt I will use them again in future. I definitely will not be recommending them.
They were unable to ship health (over the counter vitamins) and hair products that I ordered. It is not clearly stated on their website or a least I didn't see this. Forward2me then made me find a secondary address in the UK to ship to. And at my cost! So I had to pay for my products to be shipped to forward2me, then pay forward2me to ship to the secondary address and finally pay for my things to be shipped from the secondary address to Malaysia! Ridiculous. I still have not received my package....
Many thanks for registering with us and taking the time to feedback to us.<br/><br/>We are really sorry to hear that you are disappointed with our services and won't be able to recommend us to others.<br/><br/>This situation was really unfortunate for you and for us - we always do our utmost to fulfill and exceed our customer expectations but on this occasion we didn't get it quite right.<br/><br/>DHL have updated their prohibited list for your country and we weren't aware of this until your shipment came through.<br/><br/>We did our very best to find a way to ship these to you but unfortunately was unable to. As a gesture of goodwill we will refund the shipping costs that you were charged in the UK.<br/><br/>We have made arrangements to update the information on the website.<br/><br/>We send our sincere apologies for this unfortunate incident.<br/><br/>Please do not hesitate to get in touch with us if you are willing to try us once again.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Ciprian Ionescu
13 March 2013
DHL Economy Select
CI
Very good service, very good communication. SUPERRRR!!!!!!
Many thanks for taking the time to let us know what you think about our services.<br/><br/>We're really pleased to hear that you think our services and communication are very good.<br/><br/>Have a great weekend and we look forward to helping you with your parcels again very soon.<br/><br/>Kind Regards,<br/><br/>Janet.
Unverified Customer
13 March 2013
Unknown Shipment Details
I had no problems with forward2me and the customer service is really fast. If I need to I will use their services again.
Thanks for your comments - they are really important to us.<br/><br/>We're really pleased that you are happy with our customer services and we look forward to looking after your parcels again very soon.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
suzie pridham
13 March 2013
DHL Express Worldwide
SP
Excellent Service & Fast Delivery!
Many thanks for taking the time to feedback to us - your comments are important to us. <br/><br/>We're really pleased that you think our service is excellent with fast delivery. <br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Athanasios Antoniou
12 March 2013
DHL Express Worldwide
AA
Amazing service. Very fast communication and delivery. I will totally use them again and recommend them to my friends! :)
Many thanks for taking the time to feedback to us - your comments are important to us.<br/><br/>We're really pleased that you think our service is amazing with fast communication and delivery.<br/><br/>We really appreciate you recommending us to your friends.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Nelson Pereira
12 March 2013
DHL Express Worldwide
NP
Awesome customer service.
Arrived very fast.
Highly recommended.
Arrived very fast.
Highly recommended.
Many thanks for taking the time to feedback to us - your comments are important to us.<br/><br/>We're really pleased that you think our services are awesome and fast, that's really kind of you.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Diogo Luis
12 March 2013
DHL Express Worldwide
DL
The service was fast and efficient. I bought a Nexus 4 from Google and it only took 3 days to arrive.
Many thanks for taking the time to feedback to us - your comments are important to us.<br/><br/>We're really pleased that you think our services are fast and efficient.<br/><br/>We hope you are enjoying your Google Nexus 4 and we look forward to helping you again in the near future.<br/><br/>Kind Regards,<br/><br/>Janet.
guario antonio
12 March 2013
DHL Express Worldwide
GA
Ottimo servizio . Spedizione / consegna a Italia in 24h .
Seri e affidabili al 100%, li consiglio vivamente.
Seri e affidabili al 100%, li consiglio vivamente.
Many thanks for taking the time to respond to us - we really appreciate your comments.<br/><br/>We hope you don't mind but we have translated your comments for others to see<br/><br/>'Great service. Shipping / delivery to Italy in 24h.<br/>Serious and 100% reliable, I highly recommend them'<br/><br/>We're really pleased that you're happy with what we do.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Luis Ferreira
11 March 2013
DHL Express Worldwide
LF
However i didn´t understand the difference between the two insurance types.
Many thanks for taking the time to respond - your comments are important to us.<br/><br/>We have 2 types of insurance available..<br/><br/>Standard insurance - it is automatically applied to every shipment. This gives you £7/kg cover.<br/>Full cover insurance - this can be applied at an extra cost but covers you for the full value of the goods and isn't applied to the actual weight of the goods.<br/><br/>If you require any more information please do not hesitate to contact us through customer services.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Fabiano D'Andrea
11 March 2013
DHL Express Worldwide
FD
fast and reliable
Him,<br/><br/>Many thanks for your feedback and kind comments - we appreciate you taking the time to do this.<br/><br/>We're really pleased that you think our service is fast and reliable.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Richard Phelps
11 March 2013
DHL Express Worldwide
RP
quick service kept me well informed
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping parcels to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jose Cerdeira
11 March 2013
DHL Economy Select
JC
Second time I've used them. Hassle free and pretty good turnaround time (1 day).
It would be nice if they could combine parcels since the rates charged are too high for small orders.
It would be nice if they could combine parcels since the rates charged are too high for small orders.
Many thanks for taking the time to respond to us - your feedback is really appreciated.<br/><br/>Glad to hear that you think our service is hassle free with a good turn around time of 1 day.<br/><br/>We can combine parcels for you with no problem at all.We aim to have this functionality available on the website very soon but in the meantime please contact us through customer services on the website and we'll be more than happy to help.<br/><br/>Have a great weekend and thanks once again.<br/><br/>Kind Regards,<br/><br/>Janet.
Giannis Katakis
11 March 2013
DHL Express Worldwide
GK
Excellent service
That's great to hear - thank you.<br/><br/>We look forward to shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Federico Bartolucci
11 March 2013
DHL Express Worldwide
FB
All perfect and fast, exellent service.
That's really good to hear - thank you.<br/><br/>We hope we can be of service to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Maurizio Visigalli
11 March 2013
DHL Express Worldwide
MV
Perfect and easy
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind regards,<br/><br/>Michelle.
Erik Terwiel
10 March 2013
DHL Express Worldwide
ET
Received my parcel in excellent condition. Fast service! Highly recommended!
That's really good to hear - we hope we can help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
rosemary smith
09 March 2013
DHL Express Worldwide
RS
I live 30 minutes outside the capital of Australia. Because they don't ship to PO boxes, I had to pay an extra 20 pounds for delivery to a "remote" location. This wasn't advised before I bought. Unhappy
Many thanks for taking the time to feedback to us - your comments are much appreciated.<br/><br/>So sorry to see that you are unhappy but we hope you'll be pleased to know that we have worked with DHL on this and that they can now accept a PO Box so you will be able to ship without the additional remote area charge.<br/><br/>We are so sorry for the inconvenience caused and we hope you will continue to use forward2me on this basis.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,
RS
Organised a refund for the extra postage I was charged and have worked with DHL to ensure that it won't be a problem in future. Totally unexpected and greatly appreciated. Excellent customer service
George Grigoriadis
09 March 2013
DHL Express Worldwide
GG
I'm totally satisfied with forward2me. The respond to an email I send was very fast. They are professionals at what they do. Thank you forward2me.
That's really good to hear that we did a great job for you - thank you for supplying us with your feedback, its really appreciated.<br/><br/>We hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Antonio Crea
08 March 2013
DHL Express Worldwide
AC
Great service: my Phone arrived on tuesday, 24 hours before I expected it to be mine!
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Hope you are enjoying your phone and we look forward to future shipments on your account.<br/><br/>Kind regards,<br/><br/>Michelle.
Mirko Frigeni
08 March 2013
DHL Express Worldwide
MF
excellent service and excellent speed i advise to everyone
Many thanks for your great feedback - it's really important to us.<br/><br/>We hope we can provide our excellent service to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Ellen Mcgovern
08 March 2013
DHL Express Worldwide
EM
Good communication and very quick delivery
That's really good to hear - thank you.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Gregory Forel
08 March 2013
DHL Economy Select
GF
Excellent customer service, very friendly.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you think our customer service is excellent and friendly.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Shao Wei Au
08 March 2013
DHL Express Worldwide
SWA
excellent service, fast and professional!
That's great to hear - many thanks for providing us with your feedback.<br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
josie gatt
07 March 2013
DHL Express Worldwide
JG
It is an ideal way to have what is difficult to be delivered to malta from uk. I got my computer delivered very quick and in a safe way
That's really good to hear - thank you for providing us with your feedback.<br/><br/>We hope to receive and ship parcels for you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Pichet Limvajiranan
07 March 2013
DHL Express Worldwide
PL
Easy & Fast.
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Peter Salciccia
07 March 2013
DHL Economy Select
PS
great service , fast shipping, fair price!!! will use again!!! many thx from belgium
That's really good to hear - thank you for taking the time to provide us with your feedback.<br/><br/>We look forward to you using our service, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jonas Egeler
07 March 2013
DHL Economy Select
JE
Great service, nothing to complain about!
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ioannis Christodoulou
07 March 2013
DHL Express Worldwide
IC
Great service. In 24 hours my new nexus 4 was from UK to Crete, Greece. Thank you very much!
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We hope you are enjoying your nexus 4 and we look forward to receiving parcels on your account in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
andrea pascale
07 March 2013
DHL Express Worldwide
AP
OK
Thank you for providing us with your feedback.<br/><br/>We look forward to shipping again for you sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Zauli Alberto
07 March 2013
DHL Express Worldwide
ZA
Very good service,rally fast! Maybe a little expensive.
Many thanks for your comments, it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. <br/><br/>We look forward to shipping again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ashish Sawanr
07 March 2013
DHL Express Worldwide
AS
Very Good Service!
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
alessandro zucchetti
07 March 2013
DHL Express Worldwide
AZ
Very fast service
That's great to hear - thank you.<br/><br/>We look forward to helping you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Monica Shenkerman
06 March 2013
DHL Express Worldwide
MS
My packaged arrived very quickly. Price is reasonable for such fast international delivery. Great service! I will definitely be a repeat customer.
Many thanks for your kind comments - that's great to hear. <br/><br/>We look forward to shipping parcels for you again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Andrea Gozzi
06 March 2013
DHL Express Worldwide
AG
fantastic service all delivered in quick time ...
compliments
compliments
That's great feedback, thank you very much.<br/><br/>We hope to be service to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Katerina Vlantoni
06 March 2013
DHL Express Worldwide
KV
Very quick and professional service!
That's great to hear - many thanks for your feedback.<br/><br/>We look forward to being of service again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Anastasios Nestoras
06 March 2013
DHL Express Worldwide
AN
This is my first time that I use the Forward2me and for sure not the last. The service is excellent. As soon as the product arrived to your premises, I received an email and after you send it with DHL another email arrived informing me. I was very pleased to "work" with you!!!
That's really good to hear that we did a great job for you.<br/><br/>Many thanks for taking the time to provide us with your comments - it's really important to us.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Steven Rivett
06 March 2013
DHL Express Worldwide
SR
Fantastic service and great communication.
I would have no hesitation recommending forward2me to anyone.
I would have no hesitation recommending forward2me to anyone.
Many thanks for taking the time to provide us with you feedback - it's really important to us.<br/><br/>We look forward to providing you with our fantastic service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ryan Long
06 March 2013
DHL Express Worldwide
RL
Well packaged and fast delivery and excellent communication!
Thank you.
Thank you.
That's great to hear - many thanks for your feedback.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.